Zomato Complaints & Reviews

So some time back, just as usual i was ordering my dinner from zomato, after the food got delivered i found a piece of stone in the gravy, i reported the matter to zomato straight away and the provided me a refund but next morning when i woke up i got this message saying my account is blocked due to suspicious activity. First of all i provided them with relevant and satisfying evidence when they processed the refund then they ban be rendering my unable to use the discount provided to me in from of zomato credits. I tried reaching to them on email but got no resolution saying that its a system made ban and cannot be undone and did not provide me any basis for the same. Later contacted them for 1 last time mentioning of taking legal action if the issue is not resolved but that email has not been responded from my side even after asking for follow-ups. Kindly help me out on this one what am i supposed to do? They also say if you believe it has been done in error contact us but when you do that they say this is done by the system and we cannot undo it. Then why the hell did you even ask to send a mail when it cannot be undone?

When i am trying to contact zomato they are saying that they refunded my money back. But i have not received a single penny i am facing so much irritated with their service this is not the first time happened and i am not the first person who got irritated with their service not in case of food delivery they are irritating us in case of refunding our money back so please help me with that

Dear team,

I ordered for dynamic shrimps and customized thai green curry to fish fillet as i am allergic to chicken and avoid as much as possible. For that i paid an extra amount for changing it to fish fillet.

My food order was [protected].

However, i was shocked and extremely disappointed to see that the thai curry i ordered didn't have fish but it only had strips of chicken.

I couldn't eat the dish as i was scared i might get rashes. Also, i was alone so could not share with anyone. So the thai curry was a waste and i had to discard it.

Further, the food was ordered at 2007hrs. It was mentioned that the food will arrive at 2057. I kept calling frantically to the restaurant atleast 20 times but they did not revert.

Eventually they responded at 2145hrs and sent my food.

I received it around 2200hrs. Almost 2 hours. It was a pathetic experience.

I got a response from zomato which was absolutely unsatisfactory. The agent was highlighting about taste and not about wrong food item.

I am trying to reach them since oct 07 and i have been unsuccessful.

I request you to process my refund as soon as possible. This is not acceptable and i never expected the restaurant would be so casual in their business.

Awaiting a positive reply from your side.

I have order from flavor of rajasthan; i'd no. Of my order is [protected]. The food is spilled and the stuffing of aaloo in paranthe is not there in the it look like plain paranthe and curd is not present instead of it they have provided watery butter milk. I am very much disappointed i don't want any apolize formality for your mistake. I want my money back.

Zomato is not refunded my money as following reason,
"we have cancelled your order and look forward to serving you again. Since the restaurant had already started preparing your order, we will not be able to refund the amount for this order."

Without service, how zomato have taken my money? It is not cooking items which they had already started preparing. These are sweet items. There is no question of wastage of food. I already talked directly with sweet bengal and even they are not aware of order. Then how it is preparation stage? I definitely know that zomato will not pay to the restaurant for this cancelled order.

I have order on 2:06 pm and ordered cancelled 2.07 pm. Less than one minute, no restaurant can start cooking/preparing these sweets in world.

Please look on this matter seriously, they just cheated the customer.

My order no is [protected] i had order a veg crispy and veg hong kong and i was delivered two non vegetarian food. I am pure vegetarian and i had to eat non vegetarian food unknowingly because of the careless delivery of zomato. I have never even ate a egg in my life and because of them i had to eat chicken. This really hurt my religious beliefs. I hope something can be done about this.

Order no - [protected]
Date : 14 october 2019
Time : 12:53 am

This is regarding order number : [protected] in which i have not received dry chilly paneer which is a chinese dish, instead of that, i got a typical north indian paneer dish,, we have thrown out the whole dish as this was something which was not required at all.

I escalated the case to zomato,, i got a reply that they will be adding a compensation amount of 200 in my promo cart,, he informed this would be getting update with in next 48 hours,, but i have not received it..
I am sending mail to know the status,, and they don't reply

I am attaching the screenshot for the mail which i have received from zomato

I ordered food on zomato but the promocode didn't worked and the full amount was deducted from my paytm, i tried zomato chat but they said they are getting too many queries so send email, i canceled the order and send an email. They said in zomato chat, food is being prepared so no refund, since they said food is being prepared as an excuse, i ordered again with a different promocode (There are 3 promocodes but two are not activating, still there were displayed being active) this time promocode was active and i paid in discount.
My money was deducted two times, i am asking refund for the previous order which i declined due to promocode issue.

Zomato is not responding to my mail.
I was expecting refund.
They are using food is being prepared as an excuse, what food is being prepared? Re-heating 2 puffs in an oven? Yes i ordered puff.

I have ordered cashewnut chicken curry from zomato on 13.10.19 for rs 187 through zomato app and paid online from guntur, andhra pradesh. Ordered item was declined delivery saying wrong address and order cancelled by zomato. I was not given the order nor i was given a refund. I was staying at the same address mentioned in zomato app from a very long time. I am a genuine, regular food ordering person from zomato. Is this a fair practise from zomato to me? I was not given delivery of ordered item nor i was given refund nor there was a proper channel to complain at zomato. As a honest, regular customer ofzomato i was treated like this. I feel cheated, humiliated from zomato..

I have ordered cashewnut chicken curry from zomato on 13.10.19 for rs 187 through zomato app and paid online from guntur, andhra pradesh. Ordered item was declined delivery saying wrong address and order cancelled by zomato. I was not given the order nor i was given a refund. I was staying at the same address mentioned in zomato app from a very long time. I am a genuine, regular food ordering person from zomato. Is this a fair practise from zomato to me? I was not given delivery of ordered item nor i was given refund nor there was a proper channel to complain at zomato. As a honest, regular customer ofzomato i was treated like this. I feel cheated, humiliated from zomato..

We ordered food from jeetram sweet and namkeen through zomato. Delivery boy called on our phone the phone is switched off by mistake and then we called back to delivery boy then he said that our ordered is rejected because we didn't pick up call we accept that it is our fault but we paid rs.123 they said that they will not refund anything not our order and not our money. We want our money back as soon as possible. Thank you.

I ordered my meal from zomato on 13 oct 2019 at 1:58pm. My order was for rs. 70 and i paid the money using zomato. I did not have any pending payments with zomato and was waiting for my meal. After 15 minutes, i got a message from my bank that zomato has charged me rs. 222 again. This was without my authorization. I got a message 1 minutes later again that zomato charged my bank rs. 10 again. I have a receipt of rs. 70 for my order which i paid. Can't trust this brand with your banks. They dont have a customer support call center too.

Ordered food online with zomato on 8-october-2019. While the delivery assistant was about to deliver me the food i ordered, he called me and said, his vehicle was broken down hence he asked me to cancel the order promising me i will get full refund. Hence i cancelled the order. I reached out to zomato customer care and they said they can't refund the money. I raised a complaint in twitter, then i got acall from zomato, said they will credit the refund to my paytm account in 24 hours. Still i haven't received the amount in my paytm. They never responded after that. My paytm number: [protected]

My order was cancelled unintentionally and the delivery guy was very rude to admit it. I waited for 45mints and he said he would take 15mints to deliver. Later i went in for a while in my office and meanwhile he called two times and since phone is not allowed i failed to receive and he cancelled it.

I was just driving back and a few meters away when i requested him to be back and he deniedd

This is so unprofessional. I work for media and i am gonna post it.

Need an urgent call back at [protected]

I ordered food from zomato on 28 sept 2019,
My order id is [protected]
The food i ordered was paid by my sbi card and as i paid the site should transaction faliure i but money got deducted.
I have been asking these people about the problem from days and haven't got apt response yet.
It will be really grateful if it helps!!

I had placed an order via zomato on 01/10/2019 but the food was not delivered and i had made the payment online. I was refused a promo code for a fresh order when i was clearly entitled to and they denied me a replacement order. They had also promised me a "refund" of the amount that i had paid. I have the screenshots to back my claims. I was not provided the refund and instead, they have credited the amount to my zomato app. I am so unhappy with the customer service that i do not wish to place any further orders and i want my money back. This is pure bullying from the online service. If nothing is done to resolve my complaint, i might need to take this case to court.

My name is chandra prakash i have zomato acc the name of raj muskan vatsalya... I have order the food rs 165 online paid by paytm bt deliver boy did not called me he was calling to diffrent number.. That number was not mine.. So that req cancelled.. I change number... Again i ordered same food online paid by payt... He did not called me.. I call to that deliever boy bt he is directly saying i will not come... Says i will not come... I sended mail many times to zomato bt did not get proper response.. I wants my money back in my paytm account... Give my money back in my paytm account

I ordered the food from sangeetha veg restaurent through zomato for the order value of 690 rupees via credit card on 11-october-2019 at 6.55 pm. I done through the registered account with zomato. My address was registered in that and this is not the first time ordered through zomato. Earlier, many times they delivered to the same address. I did this through zomato website and not through the mobile app. Today after collecting the food from the hotel, delivery boy told that he is in different location. I told that follow the complete address mention in the order/bill and ready to guide, if he has any problem in locating the address. He told that his gps location showing one address and ask me to come and collect the food there. I told that i don't know the address and ready to pay extra money to him and requested to deliver in the address mentioned in the order. He told that i mention the location wrongly. Then i contact the support person through chat. He also come in conference call and told the same reason. I told him to check my order history and previous orders were successfully delivered to the same address from the same hotel and asked how come suddenly the wrong location come into the picture. He also requested the delivery boy to hand over, but he refused to come and adamantly say no. Then i told zomato customer care person to refund the amount (Rs.690) paid already through online. They told that order was cancelled/rejected and told that as per their policy they can't refund the money. This is cheating. And i want my amount to be refunded back to me.

Today i ordered my lunch from zomato-
The food order i received was not sealed and as it was chicken gravy momos the gravy spilled outside on the package. When i opened to have my lunch there was no gravy in the box. So i raised i complaint on zomato support. I asked them to take this order back. They said it cannot be done. I was told they can refund 40.5rs coupon codes. Zomato is taking customers for granted. Even after complaining they didn’t took the order back. Didnt refunded my money. The order which was suppose to be a gravy item had no gravy left because zomato had no responsibilities to look after what is delivered to customer. They gravy item was packed in a some sort of paper box or something, without any taping to it. Obviously it this had to happen then. After disagreeing on the refunding me my money or taking back the order. I asked the to put me on conference call with restaurant owner. I then received a call from zomato. I explained him that how i received the order. After the whole conversation, he said a full refund would be given to me. After this call again the zomato support person said we are sorry no refund could be made or the order could be replaced we can only add 40.5rs cupon code. My whole lunch time was wasted. I could have my lunch. Zomato forced me to keep the order. I had paid rs 162 for nothing. Attaching all images of the conversation and the food order photo. The order was from zomato by the restaurant-momo addiction satiyaniketan, delhi.
Zomato has started this carless attitude towards their customers. People please think before ordering and please don’t pay online else you would face this what i have faced. Order on cod, if something like this happen don’t accept the order. I had paid already online that is why i was forced to take the order. Which was waste of money and time. And the funny part is zomato order had separate packaging and dilvery charges. Where as if the packing would have been done properly my food would have not been spoiled.

I placed two order from two different account on 25th september 2019, order #[protected] and #[protected]. Box 8 did not deliver the order to me as they do not deliver food to my address and they cancelled my order and initiated the refund. Also after 5-6 days when i contacted box 8 they confirmed they already refunded my amount to zomato.

When i contacted zomato via chat they said they escalated my issue and asked me to drop an email to their higher authority "[protected]@zomato.com". I dropped an email as zomato chat support team informed and i'm waiting for the response from the email team till now. It is almost 9-10 day i did not even get a single response from them even after sending 3-4 times followup emails. Chat support team always keep telling same thing they are working on my issue and drop a mail to their higher authority and they will resolve the issue.

Im very much disappointed with the zomato service and they are not refunding my money

Unique ticket id for the reference is 1658108 and 1658021.