Zomato Complaints & Reviews

I want to escalate this issue to the concerned authority of zomato. I never has such an experience before in any food ordering app including zomato where the customer is following up the zomato team for a month on mails and support chat and no resolutions provided even after several promises by support executives. Each time they are saying that the food was delivered. On the very day when i didn't receive food, the zomato team had called and addressed the problem saying that since the rider is rude and he is not able to locate you, we are cancelling your order and you will receive your refund. I agreed inspite of rider having behaved so rudely. On one hand, i had added a tip for the rider while ordering for the food, then the rider was so rude still i had made sure that in addressal of the problem, the rider is not harmed in a way of any threatening given to him against his job, waited patiently since last 25 days. But now its has been heights. No refund, no resolution, zomato team didn't even update that they had cancelled the order. Each time i am hearing that i had received my order. I am not here to lie or receive free compensations. Never charged a complaint before but this time i had a really shameful experience in terms of customer service. Would like the higher authority to look into the matter seriously or else i ll we charging it.
Order no - [protected] (Mum's kitchen)
If the resolution is not provided yet, i won't be patient. Having behaved so well and patiently is rewarded like this i never knew.
I also demand a resolution for the loss on the restaurant's behalf whose food got wasted because of the hassle.

I placed the order ([protected]) and the executive couldn't locate the place and canceled the order. I paid 365, and they are not refunding the amount.

Such cheater and please people should not use this app for order or pre-paid anything. The executive name it seems lalruth. He is telling they don't have refund policy. I have been ordering this and on the same location i got the order, this time executive didn't deliver the order and went to some other location.

[protected] order no i had paid 390 some thing and zomato cancelled the order and paid back 323 and 75 as coupon from my own money... When i asked the zomato rep via chat they mentioned that it is a technical issue and i will get rest of the amount within 24 to 48 they stated this thrice and i still have not been paid back...

Y do zomato cheat their customers...

This is regarding order no. [protected].
I placed a order for which I paid online with extra delivery charge of Rs. 40 even than I didn't receive the full order when asked for refund for that missing product they said that they can only pay by zomato credit.
I asked to refund me back online the way I paid them, they didn't agree so finally I agreed to take the money by credit.
It's been 1 month of me mailing them everyday to give my money back now they provided me a promo code for it.
Why would I take a promo code for my money?
I can't even use another promo code with it
Why would I take my money in that form
After taking a whole one month this is how they are treating their customers
The most ### service ever.
Swiggy is way better.
Zomato charge so much extra for delivery and Don't even deliver full order and now they are making their customer beg for their own money.

Dear team,

I am writing this letter to file a complaint about the food that was delivered to me at my home 12:30 am[protected]. I am sorry to inform you that your food was unsatisfactory at such level. Which spoiled our mood at all. It was fist time when we saw chicken in our plate. Being vegetarians how can your restaurants be so careless. This is really non tolerable. I mean not affordable for me. Your complaint goes here. How can this mistake can happen to a vegetarian family.
I don't know if it's normal for you to receive complaint letters from your clients, but it's certainly not possible for me to break my religion. This incident needs to be investigated and necessary precautions must be taken to ensure the safety and satisfaction of your customers.
Normally i would take this directly to the consumer rights department, but i have had some good meals before in your place and can only hope that this was a onetime thing. I can be reached on [protected] in case you want clarify the situation to me.
Regards
Annant manocha

Hi team,

I am really fed up with zomato service today, i ordered veg item from burger king restaurant and after waiting for 45min i called burger king they have delivered the parcel at 12 am. After that i called zomato valet and he went to deliver food to someone after waiting he came to place and delivering non veg item instead of veg item. After waiting 2 hours i got to know someone came to deliver non veg item

This is happen 2nd time with me. Really pissed off

I ordered the food and paid online, the app shows that it will be delivered within 25 mins but after waiting for about 1 hours i checked the status i it showed that my order is cancelled and i had a word with customer care but they were not responsive and as i haven't got my food and neither the money. Kindly take necessary steps against them and get my money back

We order tiffins on 20.10.2019 from vantillu, kakinada by zomato.
Order value is rs. 75/- only and 22/- aditionally delivery charges collected on order. I request you please take action and avoid delivery charges on low amount orders.

Time will taken approx 45 miniuts.
Thanks & warm regards,

A. Santhi kumar,
Asst manager-stores/purchase,
Bothra group,
Mobile: +91 [protected]
Watsapp no: [protected]
Email: [protected]@bothragroup.com

Zomato delivered an open seal food packet. As the food packet was open there was a possibility of contamination that's why i didn't eat that food and reported this to zomato customer care. I paid money to zomato for a sealed and hygienic food but zomato failed to deliver the service for what i am paying but zomato is not giving refund for that order.

I have ordered pasta from driven cafe, i have done payment through google pay, but delivery boy after giving me the parcel he asked me to pay through cod, that he didn’t received any status of payment.
I have paid through cod and google pay
So please refund my money it’s been 20days
How shame on you bloody zomato
Refund it by today, serious warning.
If not i will raise police complaint for sure
How shame on you zomato, don’t you have common sense. Why are you playing with customers money.
This will get viral in instagram and i will forward it to swiggy in twitter mind it 👈🏻

I had ordered from this restuarant listed on zomato and had a offer "diwali" going today... Just because they had offer doesn't mean they will fool customer and serve anything up to there wish in any size and quality... I had given a simple order of dal tadka, palak paneer and pratha's... No mini meal no happy meal no thali... But what i received was shocking!! A yogurt cup size dal and veg... It was pure cheating! I had paid for a full size meal and zomato is not compensating for my loss... There are certain sets of standards for restaurants in india... Not one cheats for pea size quantity... This was most ridiculous food delivery i have ever received... If they don't wish to serve customers in offers then atleast not cheat them by such drastic quantity issue... Rahul bose filed case against 5star... Resturants who cheats and misleads customers need to be complaint about... I want compensation for my loss and mental agony...

Sir i terminate by my area zomato office they say u are terminate by delhi office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... One man from my home to do job sir they directly terminate me... Mere ghr me khane ke lale ho gaye hai sir plz mai aap se haat jodke request krta hu sir plz muzhe rejoin krlo... My user id:- [protected]

Yesterday i’ve ordered some food from singla dwarka sector-9 through zomato.
Rider came for the delivery, i’ve missed some of his calls because my phone was in another room and he cancelled my order.

Now zomato is saying that customer was non responsive so you won’t get the amount back.

I didn’t get my food and now i won’t get my money back.

Rider came at my location and he was standing at ground floor but still he didn’t rang the door bell i don’t know why.

Hello Zomato,
Are you still processing my refund for my Order Number: [protected]. It's been over 10 days and looks like nobody is there to respond? I am already fed up of following with your customer care. Your customer care themselves admitted that it's a mistake of your driver. I was promised a refund in 24 hours. Still nothing actually moved...

Order # [protected].
Amount to be refunded Rs376.
Placed an order and made the payment online. The restaurant later cancelled the order and Zomato assured me that the amount would be refunded.
I initially contacted Zomato on chat support and they assured me the amount would be refunded in 48 hrs.
However, it's been over a week and Zomato has simply chosen to ignore the emails I've sent them asking for an update on the refund.

I had ordered and veg xinger whooper burger from zomato from the restaurant named fries 4 u
But i received a non - veg burger.

After complaining about it to zomato i have received a reply that this burger is available only in non veg variant which is wrong. I have screenshots of the menu showing xinger burger as veg burger and also have a screenshot where they have said that this is available only in non veg variant.

I am not satisfied with their reply. I have faces social embarrassment due to this mistake of theirs and more than that they are not ready to accept their mistake and point the finger on me.

I need a redressal for this issue since i have been fooled.

Please help me with a solution as soon as possible.

Day before yesterday i placed an order from zomato from wrappers but my food contained foreign particle, it contained some broken hair and when i placed a complaint on your platform none of your customer service replied. For that i have send the pictures and i am still waiting for your reply. This kind of services isn't acceptable from zomato and i am going to file i complaint in consumer court if you aren't going to help me

I am serious harassed by zomato team... They are not giving my money. I ordered food on zomat... Food not came... Money not refund... Atleast they are responding very rude... Please close this fraud app... I was harrassed by zomato... I need to apply harrassment cases on zomato... Still my money not came... Why government is not taking any action on this money collecting app, this is like cheating customers

I ordered 2 items - 1 pasta and 1 cheese fries. Order i'd: [protected].

I found an insect in the food. Immediately went to vomit out all i had eaten since morning. Then connected to zomato executive on chat. I wanted a full refund of my order. The executive denied it.

I was told - there is a bug found in one item so it is not possible that there will be a bug in other item also. So we can only compensate for one item!

Is zomato's sense of hygiene and basic common sense missing?

I explained to the executive that i cannot eat anything from the order, so why should i pay for it? Also called the restaurant on the same - they accepted, apologised and willing to refund entire amount. I informed zomato executive that the restaurant has no issues in full refund, then what is zomato's problem with it?

He insisted i need to share a pic showing another insect in the other item to prove there is an issue. And continued to decline a full refund. He offered some amount as 'promo' — that's clearly not right, is it? No rational human being would accept anything less than a full refund. This is an issue affecting basic health standards and zomato is indirectly suggesting i should accept the second item and consume it - food cooked in an unhygienic restaurant kitchen - because an actual second insect was not found in it!

No refund initiated yet by zomato in the case.
(Sent a pic of the insect to zomato too!)

From yesterday 19th till today 20th oct i placed two orders. Both of them not delivered and keep me waiting for more than 2hrs. When i called the valet, he said my order got placed to some other valet but on my order tracking screen this valet number was showing. When i told him to get in touch with company and provide update then he told me to provide live location via whats app so that he can deliver the food. What kind of cheat is this, previously he said he do not have my order now he is ready to deliver my food or refund. And when i reported this to customer care
Customer care did not take any action on this. And order got cancelled and no money has been refunded yet. This is second consecutive issue and for any of the issue they did not refund my order nor compensate anything.