Zomato Complaints & Reviews

I placed an order of cake and same got cancelled by mistake. I requested that kindly refund the amount orelse am ready to self pick it up. They are not agreeing to the same even after saying a lot many times. Also there would be no wastage of food for which they are charging me penalty. This type of response is not just acceptable from their end. I am a regular customer and such poor response from their side is just not fair to us

This is to complain that i didn't receive what i ordered and for what i paid. I paid to punjabi angithi 231 rs including taxes for gravy chilly paneer in which i was suppose to receive 10 pcs of paneer. When i opened the box it just had 7 pcs. I need another box of 10 for free and give my money back. I also do not have any options on application to chat with agent. What kind of service are you guys giving.

Hi i ordered from backstreet kitchen.
Sanidhya rai
Order number [protected]
The delivery boy name was rohit bhati
His number was continously busy and he was not picking up the calls i have 2 number 1 is provided by zomato and from another number he gave small ring 2 missed calls. At 1:07 and at 1:11am he did formality​ ​ to show the company that i called the customer but he gave​ small ring and ended up the call and when i called him back his 1 number was continously busy and 2nd number he was not picking up and i[censored] want i can share the call history also he called him several times. These 2 numbers are of rohit.
1.​ [protected]
2.​ ​ [protected]
The delivery boy is lying i[censored] want i can also share my call history i called him on his both the number several times and after the order was cancelled he immidiately called me and said that you order is cancelled either you gave me more money or else i will take the order along with me​ and he also didn't returned​ the order to the restuarant also he took it along with him.
And now his both number is switched off and i talked to restuarant also they also said that the order is not returned back to them delivery boy has taken along with him and he didn't returned it back to the restuarant.
The delivery boy asked about the amount i said it is paid and he told me to repay the amount in cash​ i denied to repay again he want some bribe type of thing because i already paid then he ended up the call. And now his both number is switched off and he blocked me. I want my refund and food back because of it now i have to stay hungry the restuarant is also closed now i want full refund and the concession charges because of this behaviour of the delivery boy​ now i have to stay hungry. Pls​ take strict action against him.

Respected sir/madam, my name is anand chopade, my mobile no is [protected] and my order id [protected]. 2days before on 08/10/2019 i had ordered food online through zomato. I ordered chicken lollypop dry which price is rs.190 and after getting discount i had paid rs.136 for that item on online but when i get delivery of my food i got the item fried chicken lollypop which price is rs.130. And i have complaint about this many time through their chat service and through email also but no attention on my complaint and also no rly on my mails, it seems that they dont care about their loyal customer. Please sir/madam take some action as i am requesting to you because it seems like they are only doing fraud to their customers. And also not providing any resolution. I am attaching all the screenshot with red mark that what i had ordered and what they had provide me and also i am attaching the mails screenshot as they said in their chat service that for raoultion please mail us on this mail id and after mailing also they not rly me at all. Please do something sir/madam. Thanking you.

Cruzo cafe is not being listed properly on zomato and it always shows closed for delivery status and no orders are getting placed for us. Customers are not able to place the orders too. Attached the screenshots of the issues for reference. Zomato has already been informed about this a week back. There is no response from zomato yet even after speaking to them over phone/emails. The unique ticket number to track this is given as 4961764. We are not getting any help/support from any zomato officials and cafe customers are blaming us for proving fake promises for online food delivery via zomato. Please do help us in any possible ways.

Hi Team,

Please note that the order paid today for Meal Box to Granville Greeens in Ghatkopar via Zomato app was not fulfilled due to reason of wrong pin location whereas order was given for right address where I am currently residing in C-714, Sagar park, Amrut Nagar, Near R City Mall, Ghatkopar W -86.

The reason that my order was cancelled my money was not refunded was because the delivery vendor told as my Pin location is incorrect they can only deliver upto 2 km point from the wrong pin location the rest 300 metre distance from there we need to cover the distance to collect the order. However amount was paid for full delivery & correct address.

I had to cancel this order as I had ordered the food from my Office in Kurla W the food was ordered for my parents as my mom is sick so no from home can come collect parcel 300 m from my home. Hence I had to forcefully cancel & they told that they would not refund since I cancelled the order.

However interesting thing I ordered for Meal box on 9th Oct. 2019 using the same location however the order was delivered from Shiv Prasad hotel .

Please see attached screen shot for your ready reference.

Regards,
Hiren

I ordered food online with Zomato on 8-October-2019. While the delivery assistant was about to deliver me the food I ordered, he called me and said, his vehicle was broken down hence he asked me to cancel the order promising me I will get full refund. Hence I cancelled the order. I reached out to Zomato Customer Care and they said they can't refund the money. I raised a complaint in Twitter, then I got acall from Zomato, said they will credit the refund to my paytm account in 24 hours. Still I haven't received the amount in my paytm. They never responded after that. My Paytm number: [protected]

I had ordered food from zomato on
29th September
Order id [protected]
And I had paid through lazy pay
The delivery executive asked to make the payment again as the lazy pay amount will be reflected back to my account
I've paid my lazy pay bill and mailed zomato customer care
They hav so pathetic service
They dint even call me asked what happened

Mailed me saying that
They've spoken to delivery guy
And he said he has not taken so they've closed the complained

Whenever i order food online through zomato the restaurants always send bad stale spicy food adultered juices.
Restaurants like chai nagri moradabad, chander's thirst moradabad, salad in moradabad, havstories & karkhana moradabad, albaik.com moradabad, the health cafe moradabad, masala bay amara hotel always send bad spicy food despite requesting, calling and instructing them to send fresh non spicy food, they always send bad stale spicy food made with poor ingredients and also they send someother item instead of what i ordered, they add water in expensive juices i ordered, they deliver hot smoothies packed in food plastic boxes rather then bottles, fungus filled stale bread sandwiches, adultered juices etc etc. I also have photos

There is nothing that an online customer can do because the customer service of zomato is pathetic and not helpful at all. The restaurants & zomato are conning customers through online food ordering, ripping us off of our money and sending bad food. Cheating online customers

Dear sir,
I had placed a order on zomato on 27 september and also mentioned my address very clearly. When delivery boy called me i told him my address again. After one hour when i called him again and again he had not received my call and told me come on his place to pick a parcel because he was on cycle.
Zomato has initiated refund on the same day but refund has not received yet and it's a 13th day still refund has not received.
Please do the needful. They all a big cheaters and thugs. I will not place any order from zomato in future.

Pfa order details and refund issued screen shot for your reference.

Regards,
Anjali tiwari

Since the zomato app doesnt anymore provides the customers with 'cash on delivery' option, i opted to make payment for the placed order (Order no. [protected] at square pizzeria on 9 oct 2019 at 5:07 pm) through debit card.
Just when i received the bank's debit notification, the app displayed that the payment couldn't be processed. I skimmed through my message box and email to check what went wrong, however, no communication could be traced from zomato.
Subsequently, i contacted the restaurant to inquire about the deducted payment, who never received my order from zomato.
Further, when i sought help from the zomato chat helpline, the executive replied that it was due to payment gateway failure and i should place another order and pay for it again; he added that the initially deducted amount might take 5-7 days to get reversed. I requested him to send me a formal confirmation regarding the same to which he refused. He also refused to provide me with the zomato grievance email id.
I had to go through the hassle of repeatedly checking about the deducted payment from different sources as the app has no provision of notifying its customer about the same and yet i have no formal assurance if i will get my money back

I have booked an order in the app, the amount has deducted from my account but i didn't recieve the order.
In the order details, they are showing that the payment is incomplete without refunding my amount.
I have waited for an hour and checked to track the order, i shocked to see that the order is not booked by showing that the payment is in processing. But after a while, they showed that the payment is incomplete. I hope u will take a necessary action on this in no time.

So, i ordered pizza from a restaurant twice, they deducted my money and the order wasn't confirmed. Also, i order a pizza from domino's which was a disaster i contacted domino's they initiated the refund, it is stuck with zomato and zomato has not refunded my money back. I tried contacting them, there customer service agents are so pathetic they keep on disconnecting my chats without giving a proper solution. I had to wait for 23minutes and then he disconnected and again after 17 minutes another guy wrote hey. That's it, no one was ready to provide a solution! We are not able to call them and there is no other source to complain about it. I want my money back. They have eaten my 1015 rs.

Twinkle
[protected]@gmail.com
[protected]

I have recently ordered in zomato from 2 different restaurants consecutively.in both the order iwas using phonepe as payment method. My money was deducted both the time. But order was not confirmed. I am really angry at the cheap service of zomato. Such a nasty app. I won't suggest anyone to use this app anymore. Bring me my money back immediately

This is for all the zomato gold users around, as a gold user or a potential user i suggest you read this post: i have been a zomato gold user for around 1.5 years now, but suddenly something happened... Zomato deleted my account from its system.

After repeated emails for reinstating my account they came with a resolution of giving a pro-rata refund. Which for 7 months comes to 10% of current zomato gold price. So effectively they removed a loyal gold user who bought his membership while there was discount and now deleted his account and now has been asked to pay more than 3 times the price he paid for his account and for whose mistake? For a company which is expanding globally, this level of service is anything but of global standards.

P. S.- every email i write to them, they will take exactly 2 working days to respond, which seems to be a good policy as users precious time is wasted.

P. P. S.- what i am interested in is getting my membership reinstated and not a refund, because i am as i said before a loyal gold user. My membership is vaild till 28th april 2020, now add the days from 23rd september to whenever they resolve this issue to my membership.

First emailed them on 23rd september 2019
My gold membership id is: 342273

I ordered from zomato, estimate delivery time 44 min after 60 min i called them they are saying wait another 20-30 min,

After that another 30 min,
I asked them to cancel my order they told if i cancel now no refund as it is being prepared from 2 hrs

They cancelled my order very very rude behavior from customer care executive,

And no refund is provided,

My mobile no is [protected]

Dear sir/madam
My login id is fe 494436, and my contact no is [protected],

I want to the dated (07-oct-2019) zomato office of janakpuri. He said that my id will be operational by this evening, today is dated (09-oct-2019), but my id has not been started yet. I want to you check my id and please resolve this problem then i get a work.
Please turn it on.
Thank you.

On the 9th of october i placed an order on zomato for the amount of ₹116. After opening the package the liquid was spilled all over and the rest of the food was not edible. So i tried to resolve my issues with zomato and they gave me promo code of ₹29 in return and after that i tried again but they are refusing anyway and keep sending “this is the best we can “

Hello ms. Anshum singh/team,
Issue with below orders:your firangi bake order 32457774 amounting to rs. 195 is confirmedyour firangi bake order 32449522 amounting to rs. 195 is confirmed
Issue:
I have ordered the food at 10pm and accepted the order by restaurant and status updated clearly the order will be will be delivery at 11.05pm. But order not delivered and after few min the status seems food got delivered. I tried to reach restaurant but got switched off. Then i reached to zomato customer care and said food already delivered. I told them clearly food not yet delivered and i am doing night shift, it is very difficult to get food in this time. They verified said apologies and refunded money simply. Again i have ordered same restaurant and informed to customer care, and they said the food will delivery with in 10min. But food not delivered. I have ordered 2nd time 12am and i got call from restaurant at 12.45am and said restaurant closed. Then i tried to reach your customer care but they are not connecting chat support hence dont have call support.
My question? If you unable to delivery the food why you accepting my order twice? Why you giving wrong commitment to users? Now how can i manage without food entire night? Why you people creating this kind of issues frequently?
Now i want refund my money along with explanation/compensation because i am facing many issues with your service.
I am not new customer here, i am using from last 3 years and requested many orders. So may is it right way to treat your old customers?
i have attached all screen shots for chat discussion with your customer care.

Thanks & regards, subbarao ken

Hi,

This is vishesh mehta, i have been using and enjoying zomato from more than four years and is really an active user.

But from the last 1 week i am not able to login to my account it seems like my account is blocked, this is really not helping me. I don't know why i am not able to login to my account without any information from there side how can my account be suspended and i can't use any of the services concerned with this application.

After a great experience from zomato i even applied for zomato gold to enjoy more services but now i am even not able to use it.

I have also raised so many complaints and write to them but i did not get any reply from them. I also paid for zomato gold and never used it even a single time then how can one suspend someone’s account without even any notice.

I kindly request you to help me out with this issue asap so that i won't face any problems further and can continue to enjoy the services as earlier.

Below are my details:
Name: vishesh mehta
Email id : [protected]@gmail.com
Contact number: [protected]