Zomato Complaints & Reviews

Since the zomato app doesnt anymore provides the customers with 'cash on delivery' option, i opted to make payment for the placed order (Order no. [protected] at square pizzeria on 9 oct 2019 at 5:07 pm) through debit card.
Just when i received the bank's debit notification, the app displayed that the payment couldn't be processed. I skimmed through my message box and email to check what went wrong, however, no communication could be traced from zomato.
Subsequently, i contacted the restaurant to inquire about the deducted payment, who never received my order from zomato.
Further, when i sought help from the zomato chat helpline, the executive replied that it was due to payment gateway failure and i should place another order and pay for it again; he added that the initially deducted amount might take 5-7 days to get reversed. I requested him to send me a formal confirmation regarding the same to which he refused. He also refused to provide me with the zomato grievance email id.
I had to go through the hassle of repeatedly checking about the deducted payment from different sources as the app has no provision of notifying its customer about the same and yet i have no formal assurance if i will get my money back

I have booked an order in the app, the amount has deducted from my account but i didn't recieve the order.
In the order details, they are showing that the payment is incomplete without refunding my amount.
I have waited for an hour and checked to track the order, i shocked to see that the order is not booked by showing that the payment is in processing. But after a while, they showed that the payment is incomplete. I hope u will take a necessary action on this in no time.

So, i ordered pizza from a restaurant twice, they deducted my money and the order wasn't confirmed. Also, i order a pizza from domino's which was a disaster i contacted domino's they initiated the refund, it is stuck with zomato and zomato has not refunded my money back. I tried contacting them, there customer service agents are so pathetic they keep on disconnecting my chats without giving a proper solution. I had to wait for 23minutes and then he disconnected and again after 17 minutes another guy wrote hey. That's it, no one was ready to provide a solution! We are not able to call them and there is no other source to complain about it. I want my money back. They have eaten my 1015 rs.

Twinkle
[protected]@gmail.com
[protected]

I have recently ordered in zomato from 2 different restaurants consecutively.in both the order iwas using phonepe as payment method. My money was deducted both the time. But order was not confirmed. I am really angry at the cheap service of zomato. Such a nasty app. I won't suggest anyone to use this app anymore. Bring me my money back immediately

This is for all the zomato gold users around, as a gold user or a potential user i suggest you read this post: i have been a zomato gold user for around 1.5 years now, but suddenly something happened... Zomato deleted my account from its system.

After repeated emails for reinstating my account they came with a resolution of giving a pro-rata refund. Which for 7 months comes to 10% of current zomato gold price. So effectively they removed a loyal gold user who bought his membership while there was discount and now deleted his account and now has been asked to pay more than 3 times the price he paid for his account and for whose mistake? For a company which is expanding globally, this level of service is anything but of global standards.

P. S.- every email i write to them, they will take exactly 2 working days to respond, which seems to be a good policy as users precious time is wasted.

P. P. S.- what i am interested in is getting my membership reinstated and not a refund, because i am as i said before a loyal gold user. My membership is vaild till 28th april 2020, now add the days from 23rd september to whenever they resolve this issue to my membership.

First emailed them on 23rd september 2019
My gold membership id is: 342273

I ordered from zomato, estimate delivery time 44 min after 60 min i called them they are saying wait another 20-30 min,

After that another 30 min,
I asked them to cancel my order they told if i cancel now no refund as it is being prepared from 2 hrs

They cancelled my order very very rude behavior from customer care executive,

And no refund is provided,

My mobile no is [protected]

Dear sir/madam
My login id is fe 494436, and my contact no is [protected],

I want to the dated (07-oct-2019) zomato office of janakpuri. He said that my id will be operational by this evening, today is dated (09-oct-2019), but my id has not been started yet. I want to you check my id and please resolve this problem then i get a work.
Please turn it on.
Thank you.

On the 9th of october i placed an order on zomato for the amount of ₹116. After opening the package the liquid was spilled all over and the rest of the food was not edible. So i tried to resolve my issues with zomato and they gave me promo code of ₹29 in return and after that i tried again but they are refusing anyway and keep sending “this is the best we can “

Hello ms. Anshum singh/team,
Issue with below orders:your firangi bake order 32457774 amounting to rs. 195 is confirmedyour firangi bake order 32449522 amounting to rs. 195 is confirmed
Issue:
I have ordered the food at 10pm and accepted the order by restaurant and status updated clearly the order will be will be delivery at 11.05pm. But order not delivered and after few min the status seems food got delivered. I tried to reach restaurant but got switched off. Then i reached to zomato customer care and said food already delivered. I told them clearly food not yet delivered and i am doing night shift, it is very difficult to get food in this time. They verified said apologies and refunded money simply. Again i have ordered same restaurant and informed to customer care, and they said the food will delivery with in 10min. But food not delivered. I have ordered 2nd time 12am and i got call from restaurant at 12.45am and said restaurant closed. Then i tried to reach your customer care but they are not connecting chat support hence dont have call support.
My question? If you unable to delivery the food why you accepting my order twice? Why you giving wrong commitment to users? Now how can i manage without food entire night? Why you people creating this kind of issues frequently?
Now i want refund my money along with explanation/compensation because i am facing many issues with your service.
I am not new customer here, i am using from last 3 years and requested many orders. So may is it right way to treat your old customers?
i have attached all screen shots for chat discussion with your customer care.

Thanks & regards, subbarao ken

Hi,

This is vishesh mehta, i have been using and enjoying zomato from more than four years and is really an active user.

But from the last 1 week i am not able to login to my account it seems like my account is blocked, this is really not helping me. I don't know why i am not able to login to my account without any information from there side how can my account be suspended and i can't use any of the services concerned with this application.

After a great experience from zomato i even applied for zomato gold to enjoy more services but now i am even not able to use it.

I have also raised so many complaints and write to them but i did not get any reply from them. I also paid for zomato gold and never used it even a single time then how can one suspend someone’s account without even any notice.

I kindly request you to help me out with this issue asap so that i won't face any problems further and can continue to enjoy the services as earlier.

Below are my details:
Name: vishesh mehta
Email id : [protected]@gmail.com
Contact number: [protected]

The restaurant box8 informed me that my order is cancelled, and they have informed the Zomato to refund my money .So that Zomato will refund my money back to me with in 24-48 hours, and I have also send mail to zomato regarding this issue but there is no reply from zomato. And I have send mails to zomato regarding the call I have with box8 restaurant, but they have not shown any initiative to contact me or any reply to me.

This is regarding an order placed on Zomato on October 1 2019 at 11.56 pm for 197 rupees. The bill was prepaid via PayTm. The order no. Was [protected] and it was from Neelam Restaurant in Kanpur. I had to cancel the order due to some issue and Zomato refused to give me any refund at all and also has now removed my COD option. I cancelled the order immediately after ordering the food which means that by that time the order had neither been prepared nor in transit. Hence it was of no loss to either Zomato or the retaurant. In real time it would have been completely normal to cancel the order at the restaurant but on Zomato my money was taken, COD was disabled and the customer chat person kept on declining refund. I would like a complete refund for my order.

I ordered a waffle with additional toppings of banana and whipped cream. They delivered a plain incorrect waffle to me with no toppings at all. When i started chatting with their delivery executive and asked them to take the incorrect order back as i will not be eating the wrong order and provide me with my correct order he straight away refused and said all he can do is give me a "promo code" of inr 30. I do not want any promo codes. I do not want to eat a wrong order. All i want is to receive my correct order, the food that i chose to order and pay for and i am tired of zomato pretending that giving promo codes is an acceptable solution when it is not. As a customer all i want is that i get delivered the food that i selected, ordered and paid for and not incorrect and incomplete orders. They refused to replace it with the correct order and they refused to give me bank refund and take the wrong order back.

My order was cancelled on 21st separate 2019, but money not refunded. I followed with support team twice, they said this case is escalated, but no update yet. Can you please look into this on priority.

Below are the details

Your order [id: 7h6yz4] of rs.616.0 has been cancelled as we are currently not serving in your locality. We have reversed your payment & we sincerely apologise for this mishap. Please contact our customer support team in case of concerns.

Mojo pizza - 2x toppings. Your order 7h6yz4 of rs.616.0 has been placed.
Get pizzas @199! Check 'pizza of the day' category on mojo app.

I got another message on same day, refund amount show as xxx., not sure what they mean.

Hi kameshkumar v, we're sorry for the inconvenience. We, unfortunately, won't be able to deliver your order [tracking id] we have initiated the refund for your amount of rs. Xxx.

Hello sir/ mam,
I just tried to order food from zomato in a restaurant named “ eat. Fit”. I placed an order for rs.226. I opted for online payment. The money has been deducted from mu account and i received the message too. But the order has not been confirmed and was not placed. I have sent them a mail to refund my money. There is no proper customer care number. Please do the needfull. Thank you....

I recently order from a restaurant named indian tadka in hadapsar, pune. The restaurant said one item out of two is not available. I said to cancel the one item and refund me back to which they said that will be done from zomato not from us. We will deliver you the said one item. I said fine. Before even getting the food delivered i contacted support team by mailing them the query to which i didn't receive any response. After that again after the food got delivered i called the hotel guy for refund to which he said that refund will be done from zomato since its an online payment. I mailed zomato again and little did they care to reply within 24 hrs. After 4mails from my side i get a reply frm there executive that the hotel guys said that order was delivered and we have sent you 2 items of the said order since one was not available we repeated the second item to 2 quantity. And which is a clear lie. They never delivered two products also they have delivered less quantity from the given items. Zomato claims to have trust in the hotel guys more than the customer even after the customer is the one who is behind them from the start before the order was received. Such a pathetic reply from zomato was not accepted that too for a user who prefers zomato more than other apps.
I would like to raise a strong complaint against zomato for lack of customer support and belief in customer. And against the hotel for misleading the customers and zomato.

Hi team
Today i have placed an order from zomato order no - [protected] for my friend in pune, hinjewadi area.
I have added the correct address and pincode. Waiting after 45 min i got a call from the zomato delivery person name "angad".
He informed that he cannot deliver bcoz the pincode showing in map is 10 km away from the delivery location.
I rechecked with the pin code and it was showing 3 km away. The person "angad" was too rude. Then i got a call from zomato executive and made a conference call with the delivery person "angad".
Its very pathetic and insulting that the delivery person started to abuse me with extreme bad words in front of the zomato executive. Zomato executive ms. Priya tried to stop that person for harassing me on a conference call.
Ms priya apologized for the incident happened and initiated the refund.
After 10 min i got a call from a mobile no
"[protected]" and the same delivery person "angad" started abusing and harassing me with very bad words and threatened me.
Now "is refund is enough"?
I was in great shock and mental presurre on getting abused by the delivery person "angad"
Is this really safe to order from zomato since they are hiring rowdys and criminals for the delivery.
How our family is safe in our absence.
Why our personal details are being shared to the delivery agents.
I am requesting the team to take a very strong action against the delivery person "angad". It should set an example for all others who lack professionalism in there work.
And requesting zomato to hire decent guys after proper background verification.
I have all the voice recording and will definitely publish if required.
Thank you,

I got call from zomato delivery person to cancel the order from my end and he will pay me the amount.
By doing this, company will not get to know about willingly declining the order by zomato's delivery person. Zomato delivery person also told me that my food is prepared and is getting cold as he will not come to my location.
And now automatically zomato has cancelled my order. Order amount was rs.136 and zomato us just refunding me rs.15. Need a reason for cancellation of my order and refunding only rs.15 instead of rs.136??
Also there is no option to call customer care. Its only chat option, where zomato people never reply.

Last time also zomato did the same thing. I e-mailed to zomato my problem but no response from last 2 times. If this time i do not get satisfactory reply to my mail, i will have to move to consumer court.

I have been blocked by zomato since the past 2 months. I haven't recieved any e-mail regarding this nor have i been intimated via the application directly. I fail to understand where and how i was eligible for not being able to place an order when i have time and again been very polite and courteous towards their employees, especially during the times my order was incomplete or sometimes wrong too!

I raised this issue with zomato but did not receive response from them.

I had ordered food from a restaurant called as punjabi nawabi sometime ago (Order number: [protected]) and some of the items were missing in the order.

We ordered punjabi nawabi thali which includes one chicken starter and one chicken curry. Instead of this they gave 2 chicken curries. This also included one sweet item which was missing, instead they gave 2 raita in the food delivered.

(So, in place of starter and desert, they gave chicken curry and raita which was pure waste because thali already had these items)

Attached photo of combo thali item details + 2 chicken curries + 2 raita

We contacted zomato support immidiately with the photos of the food delivered immediately, but it seems restaurant said they delivered it correctly so your support staff said they cant help us.

I understand it may be a human error or whoever packed the food for delivery got confused of what they did. Now they are not acceping their mistake and it is not my problem. I came to you with full evidences and you should understand that everybody dont lie with the food they get.

I am not supposed to be chatting with the zomato customer support executive or dropping an email instead of havign food in the midnight. This is no way helping us your customers in their life.

I request you to please check this and do the needful.

Just for your information, there was another order in august (Order number: [protected]) which had similar issues. We had order eggless blueberry cake and got tiramisu cheesecake with egg. The person we were celebrating for was pure vegetarian and it was complete disaster when we got egg cake. The restaurant called us after 30 minutes to confirm their mistake also. But when we contacted your executive they said they cant help.

Zomato doesn't take responsibility for their any mistake.