Zomato Complaints & Reviews

I ordered food from a restaurant using Zomato app, with whatever Zomato located address. He came to me and told he will not deliver the order as my actual location is 20 meters away from my exact location. So he rejected the order after fighting with me but Zomato has not refunded my order amount. order status shows rejected and when enquired Zomato customer care boy is telling it can't be refunded....

Hi,

I have been a loyal customer to this company since very start giving my personal and honest reviews always.

Around in May this year, while I was trying to order a meal for me, I was prompted back and the app never opened after that. I tried contacting the customer care for support all they are replying is they can't help.

I am a Gold Customer either return my Gold Registration fee which...

Your delivery person came to my house and said that he need rs110 extra if we wants to get the food. His incentive will not be calculated which is rs80 because he was late and also he wasted petrol to get the delivery. When refused he didnot gave the food and went. Zomato executive inform that i will get a call but didnot got a call from the escaaltion team. Full of begger delivery boy and liar executives.
Order id: [protected]
[protected]...

Sir, yesterday evening i have ordered some food from zomato app automatically app took amount from paytm linked wallet which i don't know. Without knowing that amount already paid from zomato app i payed it through cash. Sir please help out i request you to pay my money back. Delivery boy name kavite. I ordered food from parkline. I am from kurnool andhra pradesh. India...

Hi team,

This is in refernce to "zomato" a platform to order food online. I ordered 2 orders from on 11th sep'19 1 from biryani blues & 2 from chilly china.
Biryani blues order was dleivered while another (Chilly china) order was not delivered. Although i got call from both the delivery boy i reached destination by got order from biryai blues.
I called multiple times to 2nd delivery boy i. E. From chilly china...

I had ordered food online through online food order and delivery app, zomato on sunday, from hotel laziz in bijapur on 9th september... I had paid online a sum of rs 162/- through phonepay... The order got cancelled from their side without giving any reason... I m writing this complaint for haven't yet received any refund... Kindly refund the amount debited as early as possible...

Order no: [protected]. I order on zomoto for which the status came as delivered. I contacted customer support and they said that payment reversal has been initiated and u will get mny within 5-7 days. I contacted support again after a week.. And some exexutive arrogantly said you have to wait you'll get it by 16th.. But today the date is 19th of september i have contacted support again and they start sending those scripted msgs that i'll get...

Tried to order food by paying online via zomato. The transaction failed order was not confirmed but the money was deducted from my bank account. Tried to reach zomato chat support. The chat support response is horrible!! I wrote everything, After 40 min they replied with "hi " only, then no one was there to respond. After a long long pause thet revert! Not expected from zomato!...

Hello this is sushobhit yadav. I just placed an order from zomato application and as soon as my order is accepted i called delivery boy to make him clear about my location and asked him to call if he had any problem. After 30 minutes he called me that your location from where your order were placed is different from the location you told me and you are right now. I tried to make convince him that i am at the same place from where i placed...

I have received a partial and incorrect order which was delivered on 18.09.2019. customer care said they have heard from rider that customer has told to rider that they have received complete order .
Based on the rider lieing words customer care had concluded the chat and cut the chat conversation while chatting with them. They declared not to refund or replace the item.zomato should feel ashame of charging packing charges from customers....

I ordered food from Zomato in Hyderabad from monginis cake shop and already paid for for it but after 2 hours also my order is not delivered and is also not showing any option for cancellation and when I tried to contact Zomato chat it also shows an error no. 3 and I can't find any other way to resolve my problem.
And I neither think they will refund my pay as they are not responding on any customer care no. or chat....

Order id: [protected]
Ticket no - 1441973

I'd like to lodge a complaint against zomato. I had placed an order on 12/9/2019 for 2 items (Order snapshot attached) and just one dish was delivered. The 'thai nam prik prawns' was missing and only 'chicken momos' was delivered. I immediately notified the delivery person and tried calling the restaurant on the given no several times but there was no response. The delivery person...

I placed a order of 397, within 5 minutes i placed cancell request, but zomato charged full amount by saying the food is prepared now it will get waste.
I called to restaurant before cancelling the order and they told me the food is not prepared yet. Then how can zomato say that food is prepared and where is food wasted.
Now to whom money is paid.?...

I had placed an order on zomato and had issues with the order respectively. On raising a concern, an executive helped me and resolved my complain by giving me zomato credits. The next day i try to place an order and it says my account has been disabled from online orders dude to suspicious behaviour. I need an explaination for this, zomato. And all agents have been unresponsive ever since then and mails have not been responding to me as well....

Delivery executives are facing challenges as they aren't getting sufficient orders to fulfill during the day through which they can feed their families. Today i.e. 16th Sep, 2019 around 8:15 pm i've met an executive yelling at Zomato's customer care executive very badly for not receiving sufficient orders in a day. As per him he has just earned 80 to 100 bucks in a whole day where his colleagues were receiving min of 15 to 16 orders in a...

I don't think that zomato wanted to help the citizen's safe and security the torcher of wow Bengali is increasing day by day, infact they are using slang to us..they have opened a restaurant in the flat on the 1st floor and all the garbage are inserted into our flat its not good for the Heath of kids and also for myself plz help us. Warn them to implement chimney or to change the place....

: i have ordered on zomato on 16-9-19. My order id : [protected]
They cancelled my order on there own and kept the money amount which i have paid for it saying cancellation charge.
They have cancelled saying i didn\’t respond to there call.
1) there delivery executive didn\’t reach at my address
2) he called me i didn\’t take his call at that time as my cell phone was in silent mode but i found his missed...

I have ordered a food on 13/09/2019 with order i'd:[protected] of rs.136/- for which i did not receive the order and it is marked as delivered in app and i haven't received the refund yet. Always customer service representatives are asking me wait for 48 which i did already but no response from them. Very worst experience i had with zomato, all other companies will resolve the query immediately expect zomato guys. I want to file a case on...

Hello sir i have mistakenly order food on zomato and i have instant cancelled they order and also ordered not received... Now i have contect them they said refund not received but they t&c said refund are possible because order not received many time i have call and email them but refund not received my order no.
Order id: [protected]
My name is sagar and my ragister number on zomato is [protected] i have also attached screenshot...

I had ordered 5 veg grilled sandwiches on 14 sept 2019 at 7.14 pm and paid rs 313 to delivery boy. There was an offer of 40% discount on the order but it was not given. Since i was busy at that time i noticed this later on. The order was delivered from juice factory. Kindly arrange to give me credit of amount of discount which may pl be adjusted in my next order.
My email id is [protected]@gmail.com & [protected]@rediffmail.com
Mehboob...