Zomato Complaints & Reviews

Hi All,

I dont want to share this post, i fought a lot with zomato before sharing this post and i am completely fed-up with their customer support.

I have ordered the food from zomato on 15th Sep from paradise restaurant, without delivering the food status has been updated as delivered when i contacted the agent he has informed me that phone was broken and couldn't deliver the food and asked me to contact zomato support .

when i contact zomato support its really worst experience which i never experienced in my life .as per guidelines of zomato i am supposed to get the reply within 24 to 48 hours but they are not replying to emails even after 10 days and after 10 days the way they reply is incredible.

I have recorded the agent Naveen voice and attaching are some attachments for this order please check them and be aware of zomato fraud .

request you to please share this everyone should know how zomato is cheating the customers and making customers suffer.

I had ordered dinner on at zomata 24.09.2019 for rs.108/- order id - [protected] and done upi payment.
As no cod available.

The amount was deducted from phonepe but on zomato it showed transaction incomplete.

Transaction details given below:-
Sbi bank: p1909242134251763038855phonepay 117.00
I had enclosed the screenshot of failed transaction.

As frist time it as been failed...

My friend ordered food from one of the registered restaurant (New shimla biryani) on zomato, at around 7:45 pm, the order was confirmed order id: [protected] and her paytm account was debited with the amount rs.471 (Including tax and service charges) and we all waited for the food till 9:00 pm and nothing arrived. We rechecked the app to see the status and found that the order is rejected reason mentioned as "we tried to deliver your order but your number was not reachable", however there was no call on the registered phone number 983xxxxxx12. When we reported this incident to zomato via chat some executive mentioned that this refund could not be made because "restaurant had already started preparing your order".

I found this as trick to be a easy way to harass prepaid customers and pull out their money without selling goods and services, because when you say "your phone could not be reached" there is hardly any way you can cross verify the truth in it.

I wrote this email to the legal team at zomato on 27th sept 2019 and copied to [protected]@zomato.com, [protected]@zomato.com however they are so reluctant to even reply to my email.

Zomato complaint id : 1623535
Order number :[protected]
Rider came drunk and faked that he has a cycle.
He came late 1 hour and was on bike.
Zomato chat executive was not at all helpful and all i think i chatted with a robot.
No response on how the escalation will happen.
I'm escalating this as i don't want a drunk driver to go around delivering any female house late night.

Good bless the female and god bless zomato

Incomplete transaction message is shown in zomato but money is cut from the bank. Please do the needful.
Please find the transaction details below:thx for inb txn of rs.588.0 frm a/c x2826 to zomato med... Ref#igahcortx6 on 29sep19. If not done, fwd this sms to [protected] to block inb or call [protected]. Please arrange to refund the amount. I have ordered the same through cod

We ordered 2 items from kfc but we received only one of them. We complained at the head office 3 times n each time they said the outlet will call is shortly. We never received that call n then when we called the outlet directly they said that it's late n they will see into it tomorrow. The person who ordered it was frustrated a lot. Hope u will look into it...

Contact nmber of delivery boy is [protected], [protected]
He didn't delivered the food and got that it had delivered, when i contacted him he ordered me to come here and pickup if not leave it.
Whrm I'm going to place a complaint got call from +[protected] this number said that don't put any complaint till 12 pm of that day .
Money doesn't matter selfrespect matters...

Date: 22 sept. 2019
Order no. [protected]

Mcdonalds, kothrud.

I had ordered, big spicy paneer wrap, salad wrap, pizza mcpuff + mcveggie, fries :medium

Total came to ₹544.
Which included delivery fee and packaging charges as well.

Apparently i got everything but i did not get fries. I got back to zomato and asked them what went wrong?! Replying after 15 something min. They said they've delivered. From that point till now i've not received any response and money too. The fries itself were worth 100 something rupees with taxes.

I'm enclosing the conversation screenshots.

On sept 25, i placed an order and made a payment through upi so the transaction was done in my account three times but zomato is saying that only 2 transactions are done. I have checked with my bank and they said amount has been credited to zomato and i have to made the payment cash to the delivery boy. I want to lodge complaint against zomato as they are making fool to the general public.

I regularly eat that restaurant same hotel... Today i went to order thought zomoto app.. Really shocked because i regularly order food 180/ kg than zomoto offer applied max 130 not crossing but today going higher value of money that's original price at restaurant rupees 150/kg only. But app shows 220 rupees what's worgly going.. Then i called that's restaurant verified chicken biriyani at 150/kg... Ur cheating or tricking ppl.. If it's continue no one use zomoto app again..

I really felt bad and trapped by using zomato service for ordering a dominos pizza. There are few points which make zomato not worth using at all.

1. I have paid for my order in advance.
2. When dominos not delivered pizza on time, i tried reaching to zomato via chat.in chat support, it has only automated response which suggest to check directly with dominos as zomato has no control or tracking of delivery from dominos. This is actually wrong as i have paid my money via zomato so they should have atlease provided me proper cuatomer support to track my order or help me to get my in time. It should not be an automated customer support.
3. When i ask to cancle my order through zomato, then automated response route me to a service agent who did not help me to cancle my order nor help me to track the delivery status. He continuously told me that this is something beyond his work protocol. This was really irritating gave me a sense of irresponsibility from zomato.

I have wasted around 30 mins to get help for my pizza ordered via zomato and get no help at all to cancle or track my order.

In concluaion, i have ruined appx. 45 mins today with zomato that includes my effort to write this feedback as well. But i am very sure that i am not gonna use zomato again for any order also take a responsbiltiy to spread awareness among my knows about pathetic service of zomato and ask then not to use its service/app in future.

I have already complained in your forum that zomato has taken my money through paytm ₹123 for food which was never delivered at the doorstep of given address. I chatted on zomato site., e mailed them. And they said that they tried to contact me on the phone which i did not pick up. That is why they cancelled my order and did not return my money which i paid through paytm. My request is to return my money which zomato has taken illegally.

Absolutely pathetic service by zomato employee (Ishander).. I order from pavillion restaurant half roasted chicken by using the coupon of 121 rupees in my account + i paid cash of 85 rupees.. The order was completely cold, burned and less in quantity. I chat with zomato employee ishander and sent the picture of the food and also spoken with the restaurant regarding the same. Restaurant owner agreed with the refund of 85 rupees. When i asked the zomato employee ishander to add my 121 rupees coupon in my account, he denied and keep saying, i apologize i can't do anything.. Also he was keep harassing.. I want to sue the company for mental harrassment and stealing customer money.. Please take necessary action.. My contact number is [protected].

This is another instance when zomato has let me down. I tried to place an order on 25th and it was not complete. Yet zomato took my money (333rs) and said it will be refunded within 4-5 working days. Then i tried again and again the same happened. I lost 666 rs due to this. Ideally the refund for both should have been initiated the same day so i could get my money in time. Instead i got a message of refund initiation yesterday for one order and today for the other order!!

Now firstly why did zomato attempt to take funds and succeed in doing so when the order was not complete? Secondly when the order failed why was the refund not initiated instantly and it took them 1-2 days in doing so?

The customer service is utter useless and fails miserably at resolving problems.

I want the full amount to be added to my zomato credits in addition to the refund which has been initiated. This case should not be closed until i say so.

On 18th sep 2019 i placed an order on zomato but after an hour wait, i know zomato made a mistake and allot my order to two different delivery guys. I call retro various time and retro made a call with zomato delivery team.
After some time i get a call from zomato regarding order cancellation. They told me they initiate my refund but i did not get anything yet..

I have ordered ice cream from dairy don on zomato they marked as pick up service and when i told i want home delivery not pick up then they said in your area delivery is not possible and 131 rs debited from my bank they didn't cancelled the order and didnt redunded my money too i want my 131 rs back they have done cheating by doing this then how should we try any online app

Sir
I am regular customer when zomato started in my city, i have not faced anything like this. I had seen the order [protected] of rs 278/- was not getting delivered on time and delivery boy is showing standstill in other place with food with him. Then i show my concern to zomato representative on chat, he said sorry for the inconvenience and gave me zomato credit of 139/- instantly, then even after that i had seen the order has been cancelled from their end and when i called they send me the promocode of rs 70/- and told me the refund will be given against this.
But today after 7 days when i talked about refund, zomato said that refund will be partially of rs 69 deducting zomato credit and zomato promocode.
It is not right to refund like this and even they told that is is token money for the inconvenince caused to me.
Kindly help me out

I had ordered lunch today 27.09.2019 for rs.117/- and done netbanking payment.
As no cod available.

First time the transaction got failed.
But now while checking my account statement they had deducted twice the same amount.
Transaction details given below:-
Ebank:[protected]/razorpay/razorpay pay 117.00
I had enclosed the screenshot of failed transaction.

As frist time it as been failed i had done again. Details given below:-
Ebank:[protected]/razorpay/razorpay pay
So twice they had deducted the amount.

Kindly take necessary action and refund my amount.

Hi... I am vipashyana tripathi... I have an issue with zomato... Wednesday night i was order some food from zomato of ruppes 355 rupees... Nd 355 rupees debited from my account.. Nd didnt got my order.. They wr show that the order was incomplete... Nd they were nt return my balance... There customer care service is very worst... Aftr all i was complain at facebook.. Nd they say that they will return only 181 rupees.. What about my money... Now i dont want to order from zomato... Swiggy is best app.. I will order from swiggy... I want my money back ortherwise i will complain about it...

I have ordered items with the above referred order no. Had mentioned the address at the time of booking the order. The delivery boy mahesh bhikhabhai chauhan (Mob no: [protected]) informed that they cannot delivery to the address as it is not in their allotted area. I had to travel 5km to collect the parcel.

I need the refund of the service charges.

Please confirm me on [protected]