Zomato Complaints & Reviews

I ordered from zomato but my payment was not processed even though the amount has been deducted from my bank account. I paid using GooglePay. But on the app it shows the payment is incomplete.
The total amount was Rs 997. I had ordered from Andhra biriyanis(Banglore). And I even tried the chat option in zomato app but it was not at all helpful, tried contacting customer care but it is not at all helpful.I would very much like my money to be refunded as soon as possible.

order id:[protected]

I ordered food on Zomato on September 24th 2019 for Rs.312 using Google pay. The money got deducted immediately from my account but Zomato says payment incomplete and the order was not processed further. I have attached the screenshot of the order details. I want a refund for the amount deducted from my account and also let me know when it will be processed.

I ordered from zomato but my payment was not processed even though the amount has been deducted from my bank account. I paid using GooglePay. But on the app it shows the payment is incomplete.
The total amount was Rs 997. I had ordered from Andhra biriyanis(Banglore). And I even tried the chat option in zomato app but it was not at all helpful, tried contacting customer care but it is not at all helpful.I would very much like my money to be refunded as soon as possible.

Order Number:[protected]

I ordered from zomato and paid through phonpe my money was deducted 87rs but thr payment wasnt processed... I had applied a coupon and then i ordered it when the app redirected me to the PhonePe UPI ID and then my account was debited... But payment not processed... The zomato chat wasnt as helpul either... I demand my money back in my account as soon as possible...!!!

Such rubbish service provided, we call it veg momos what u delivered as freid veg schezwan momos
Refund my money bcse ur servuce will never chnage n for 5quantity momos u charge 120rs n loot common people like us not even providing required quality
I will take thus to social media sites
N the support is just an automated response no help whatsoever

I ordered from zomato but my payment was not processed even though the amount has been deducted from my bank account. I paid using my card. But on the app it shows the payment is incomplete.
The total amount was rs 136 after applying the promo code. I had ordered form dilli dhaba. And i even tried the chat option in zomato app but it was not at all helpful. I would very much like my money to be refunded as soon as possible.

I Jagmeet singh ordered sub from subway.
I got message from zomato at 4:09pm that your phone is not reachable contact at [protected].
But i was calling the same number from 04:06pm but he was not picking my calls.
Zomato canceled my order and said no refund will be initiated.
I am unable to understand that why this happened.
I have attached pictures in which there is message from zomato, my call details and call details from the delivery boy
Please help me as this was not my mistake.
Regards,
Jagmeet singh

On 14th of September I try to pay bill through UPI ID but somehow payment shows failed two times and money deducted from my account.
After 5 days on 19th September payment status show's paid.
I message ZOMATO customer service to refund my money but they don't resolved this issue any way.
I call to the customer service of State Bank of India for this issue but they responded to contact the food service company for money refunding.

Dear zomato. I have ordered for food on 23/09/2019 @ 9;42 pm
Order number is [protected]. I have paid for the food by online payment. But when the delivary boy came he demanded to pay for cash by saying he did not get any money, if paid online is confirmed by hotell, thell refund the money. I have showed the transaction details, still he demanded, and i have paid by cash also. Please refund the money which paid in online.

On 23rd september, 2019, at 10:25pm, ₹262 got deducted from my paytm wallet for a zomato order. The order id is ztd-19-2d6a697078a21. I did not place this order. I did not authenticate this payment. Please check the account for details. I didn't make any such payment to zomato. I have no other information about the order except the screenshot. My money got deducted and when i check my order history on zomato, there is no such order.

I had ordered for food from zomato on september 2nd, 2019. 2 items were missing in that order. When asked to the delivery boy, he told to contact zomato customer care. And he asked for phone and rated his service as 5 star. Then i contacted the customer care. I have attached the screenshot of that. I asked to deliver the missing items. They told it's not possible. Mail us and we will refund. When i mailed them, they are closing the issue saying items were delivered. I didn't get the items and also no refund.

With extreme regret i m writing this. I have ordered on 18th september 2019 friday. Land paid before hand. But to my surprise the delivery man denied delivery saying place is 8-9kms far away. Is this the way. Even the representative called me and insisted to accept cancelation of order and no refund of order there with. He waisted my 1 hour in all this and at 10.30 pm i being a costumer was laid to rest at home without food. I would like to get the issue addressed. Main reason was that it was raining heavily so with mutual understanding the delivery man and zomato representative denied. This incident shows casual approach towards customer or being cheated smartly hiding their mistakes. They next day send a text message that refund initiated and now again through mail denied refund.

I had placed two orders from the same restaurant on zomato one night. The first order was two burger meals which was delivered incomplete. On chat support, they offered me credits which i have not received yet. The other order was of noodles and fried rice and what i received was a chicken burger. I have sent repetitive mails for both these issues but they haven't responded back yet. It's been 6 days already and it's just getting more and more disappointing each passing day.

Order was placed on 22/09/2019 with zhangs chinese restaurant payment was made through upi (Google pay) amount is debited from my bank account but the app is showing as payment failed status.
I have also logged an email on this reference id : 1538470
I am attaching a screen of my bank statement showing amount being deducted from my account for 713/.

I need to know by when i can get the refund amount.

There was a spider in an iced tea that i ordered and the fires that came with it was not even covered. The bottle used for iced tea was an old one too. After contacting customer support i claimed a refund as the food was not consumable but all i got was a zomato coupon with 30 days of validity. I wanted a refund as i do not trust zomato anymore. The customer care executive was really unprofessional and called me "sweety" and told its not upto me what kind of refund i get. Its my hard earned money and i don't wish to spend it on poisoned food anymore.

There was a spider in an iced tea that i ordered and the fires that came with it was not even covered. The bottle used for iced tea was an old one too. After contacting customer support i claimed a refund as the food was not consumable but all i got was a zomato coupon with 30 days of validity. I wanted a refund as i donot trust zomato anymore. The customer care executive was really unprofessional and called me "sweety" and insulted telling that its not up me that what refund i get.

Ordered food on zomato on 22 september 2019 around 8 :19 in night and i selected patym upi for payment and money got deducted from bank and credited to [protected]@hdfcbank but in zomato app it showed payment could not be processed, how i am supposed to get the money bank. The upi refernce id[protected]. We called the restaurant for order status they said they haven't received any order from zomato with the used id....

Hi,

Order id - [protected]

I had placed an order on 10th sept from subway through zomato. Order was accepted and payment of rs - 516 was taken from my credit card.

Later zomato executive calls and says he cannot deliver the parcel as it is far. Then why was the order accepted???

I have the call recording of your executive where is refusing to the deliver the parcel.

How can he say the address was wrong when i have been ordering stuff at the same address. Stop believing thr liar executives.

I have been following up since 10days for a refund and i am still not getting a resolution.

I received an email from zomato team vishwas singh that refund will be processed in 5-7 days. Which is still not done.

Zomato team is not reading the entire email before responding. I am fedup with their lame responses.

For mere rs-516 zomato customer care team is giving me mental torture.

I request your assistance in resolving my issue.

I also have the mail from zomato team that refund will be processed however they are refusing now.

For zomato team,

I would like to draw your attention towards non-delivery of my order placed on 18/08/2019 with order number [protected], which caused me a lot of grievance.

Also, no refund money was released to me against this prepaid order, which was cancelled at your end.

I raised my concern through your app as well as through emails at [protected]@zomato.com & [protected]@zomato.com with a number of reminders but i didn't get any response at your end, which shows very poor service of zomato as you are not contactable through calling as well as no response is made against the concerns raised through emails.
So, i again request you to kindly refund my money against this cancelled order at your end due to some communication gap with your delivery person.

Hi,

I placed an order from zomato my order number is [protected] from the restaurant name satish dhaba and when i placed the order i called the restaurant and told him that if i will not get extra onions chutney and green chilli i will not pay for the order and same i told on the zomato chat as well... That i will not pay for the order i i will not receive extra onions chutney and green chilli... Now when the delivery guy came with the order there was not even a single packet of onions chutney or green chilli.. So i refused to accept the order and sent the order back.. Post which i received a call from zomato and the guy told me that if you will not accept the order you have to pay the complete amount of the order doesn't matter if you have received it or not... And i think this is not the way to talk to anyone over the call and the zomato guy was very rude on the call with me... Now i am not going to place any orders from zomato and i will ask all my friends to do the same.. This is not the first time this happened just 2 days back i placed the order from zomato and the same thing happened.

I am highly disappointed from the zomato service now you guys are fake and making fool of your customers

Thanks for waisting my time with zomato.

Regards siddharth
[protected] / [protected]