Zomato Complaints & Reviews

Sir, i have ordered domino's pizza through zomato app on 02nd october 2019 at 8.56pm. As per there msg we should get the food by 9.26pm. Now it is 9.51. Still they have not deliver the food for my family.. I tried calling the domino's contact number they are not picking the call and the chat option iin the zomato is pathetic.. My son was slept without having dinner. There is no responsibility to inform the customer about the delivery.. If it is not possible to deliver the food they should have informed in prior.. Now also the status showing the food being prepared
Online site : zomato
Hotel: domino's pizza
Order id: 304
Amount : 386
Payment through: google pay

Regards
Khaja hussain m

I ordered food worth rs 156 but i was not delivered the food and the valet alleged that he called me several times and i didnot pick up but it is not true...when i talked to the delivery executive requesting for a refund since it was none of my fault, he replied in the very unprofessional manner.The screenshots of which i am attaching below. I request that some action should be taken.

Order I'd is attached. I ordered 2 masala dosa at om sweets sector 23 gurgaon at 7.30 pm through zomato & paid through netbanking. Firstly order was confirmed then got a call from zomato side that masala dosa is out of stock at om sweets & the order is declined. I went to om sweets & have purchased same 2 masala dosa & got these packed. Zomato is just playing with emotions of common man & also using customers money for 7 days then they refund money I.e. if they will refund that has to be seen. Zomato needs to be fined for falsehood & if they can't fulfill orders their licence should be cancelled

I ordered food on Zomato and I applied promocode for the same

For the payment I attached my paytm wallet

What happened is after applying promocode I saw the revised amount and after payment the actual amount was deducted from my paytm wallet.

I try to cancel it and report an issue, but cancellation is not possible.

I got a call back and the representative told that is due to a technical issue that promocode is not applied to the order and she promised to send the discount amount to my wallet.

That didn’t happen and after while I try to reach again seeking about the wallet amount.

They are simply saying it is not possible and they don’t know who called me.. and they can’t do anything.

They are playing with us. One representative promising something and others don’t know and not ready take any further investigation.

The second guy whome I chat with made me write this due to his arrogance in speaking to a customer.

Totally disappointed with Zomato

Hi,

I have once ordered in ZOMOTO the amout is 313 rs . Due to the issue they are not able to deliver the amount and they have credited the amount in to zomoto account instead of source.

After 1 month i tried to order from the zomoto account. i am getting your credits has been expired.

How can ZOMOTO Steeling the money from my account saying that it has the validity. i havent seen this type of policy any where.

There was transaction amount to rs238/- while placing order there was transaction incomplete so the amount was deducted but oder was not placed... It's more than 8 days but still not received the amount back in the bank account... Also checked with bank... They saying they hv initiated all the amount do wat is pending is the beneficiary bank... So kindly check and reverse me with amount

I had placed an order on zomato (Order no. [protected]) today - 01st october, 2019 at 10:21 pm but this order was delivered to someone else and the delivery agent made no attempts to contact me. Upon chatting with an advisor, i was informed that nothing could be done except a refund, and no replacement order could be arranged instead. Also, as there was a failed order, i have lost the promo code and this chat agent hasn't tried to help me with that

Good evening sir. We are from coimbatore. We have ordered in zomata for rs151 for naan and paneer butter masala in hot and spicy dhabha restaurant in coimbatore in address we have entered green home ladies hostel but unfortunately it is also added with chinniyampalayam which 6km from green home ladies hostel. Now the person mr bharat who is working here has cancelled the order and have taken our money also without delivering food to us. Reputed company like yours working in this manner makes downgrade to your reputation. If the address is wrong they would have atleast charged extra and has delivered the food or they would have refund the partial money atleast. Now they gave taken mymoney and also they have not delivered food. This shows how your customer service is worst. So we have deleted the app and i too recomend my friends to stop using your app and regarding this. Sorry to say i feel much regret o[censored]sing this app.

I ordered 26 pieces, i only received 21, i contacted your zomato support but your bot was chatting with me and no was there to listen, then i called restaurant but no response. I am your regular cx and if this will be the support that you are providing then it means your service is degraded. I ordered food for my team and because of you people, i felt embarrassed because of you people. That is the worst experience i had with you.

We ordered a dish from tidetan flavours with delivery address clearly mentioned. But they refused to deliver the order. We contacted zomato customer care (Agent name - rahul) but they informed that they won't deliver the food amd won't refund the paid amount.
We want strict action against zomato and quick resolution of the issue.

Attaching screenshot of the order.

Hi All,

I dont want to share this post, i fought a lot with zomato before sharing this post and i am completely fed-up with their customer support.

I have ordered the food from zomato on 15th Sep from paradise restaurant, without delivering the food status has been updated as delivered when i contacted the agent he has informed me that phone was broken and couldn't deliver the food and asked me to contact zomato support .

when i contact zomato support its really worst experience which i never experienced in my life .as per guidelines of zomato i am supposed to get the reply within 24 to 48 hours but they are not replying to emails even after 10 days and after 10 days the way they reply is incredible.

I have recorded the agent Naveen voice and attaching are some attachments for this order please check them and be aware of zomato fraud .

request you to please share this everyone should know how zomato is cheating the customers and making customers suffer.

I had ordered dinner on at zomata 24.09.2019 for rs.108/- order id - [protected] and done upi payment.
As no cod available.

The amount was deducted from phonepe but on zomato it showed transaction incomplete.

Transaction details given below:-
Sbi bank: p1909242134251763038855phonepay 117.00
I had enclosed the screenshot of failed transaction.

As frist time it as been failed...

My friend ordered food from one of the registered restaurant (New shimla biryani) on zomato, at around 7:45 pm, the order was confirmed order id: [protected] and her paytm account was debited with the amount rs.471 (Including tax and service charges) and we all waited for the food till 9:00 pm and nothing arrived. We rechecked the app to see the status and found that the order is rejected reason mentioned as "we tried to deliver your order but your number was not reachable", however there was no call on the registered phone number 983xxxxxx12. When we reported this incident to zomato via chat some executive mentioned that this refund could not be made because "restaurant had already started preparing your order".

I found this as trick to be a easy way to harass prepaid customers and pull out their money without selling goods and services, because when you say "your phone could not be reached" there is hardly any way you can cross verify the truth in it.

I wrote this email to the legal team at zomato on 27th sept 2019 and copied to [protected]@zomato.com, [protected]@zomato.com however they are so reluctant to even reply to my email.

Zomato complaint id : 1623535
Order number :[protected]
Rider came drunk and faked that he has a cycle.
He came late 1 hour and was on bike.
Zomato chat executive was not at all helpful and all i think i chatted with a robot.
No response on how the escalation will happen.
I'm escalating this as i don't want a drunk driver to go around delivering any female house late night.

Good bless the female and god bless zomato

Incomplete transaction message is shown in zomato but money is cut from the bank. Please do the needful.
Please find the transaction details below:thx for inb txn of rs.588.0 frm a/c x2826 to zomato med... Ref#igahcortx6 on 29sep19. If not done, fwd this sms to [protected] to block inb or call [protected]. Please arrange to refund the amount. I have ordered the same through cod

We ordered 2 items from kfc but we received only one of them. We complained at the head office 3 times n each time they said the outlet will call is shortly. We never received that call n then when we called the outlet directly they said that it's late n they will see into it tomorrow. The person who ordered it was frustrated a lot. Hope u will look into it...

Contact nmber of delivery boy is [protected], [protected]
He didn't delivered the food and got that it had delivered, when i contacted him he ordered me to come here and pickup if not leave it.
Whrm I'm going to place a complaint got call from +[protected] this number said that don't put any complaint till 12 pm of that day .
Money doesn't matter selfrespect matters...

Date: 22 sept. 2019
Order no. [protected]

Mcdonalds, kothrud.

I had ordered, big spicy paneer wrap, salad wrap, pizza mcpuff + mcveggie, fries :medium

Total came to ₹544.
Which included delivery fee and packaging charges as well.

Apparently i got everything but i did not get fries. I got back to zomato and asked them what went wrong?! Replying after 15 something min. They said they've delivered. From that point till now i've not received any response and money too. The fries itself were worth 100 something rupees with taxes.

I'm enclosing the conversation screenshots.

On sept 25, i placed an order and made a payment through upi so the transaction was done in my account three times but zomato is saying that only 2 transactions are done. I have checked with my bank and they said amount has been credited to zomato and i have to made the payment cash to the delivery boy. I want to lodge complaint against zomato as they are making fool to the general public.

I regularly eat that restaurant same hotel... Today i went to order thought zomoto app.. Really shocked because i regularly order food 180/ kg than zomoto offer applied max 130 not crossing but today going higher value of money that's original price at restaurant rupees 150/kg only. But app shows 220 rupees what's worgly going.. Then i called that's restaurant verified chicken biriyani at 150/kg... Ur cheating or tricking ppl.. If it's continue no one use zomoto app again..