Zomato Complaints & Reviews

My order No [protected] . i ordered food on zomato at 2nd oct 19 10.30pm but my order not delivered.after place order i call to deliver boy who switched off their mobile and at night 12 pm i waited to that food but not deliver after 1 pm in zomato App show the order is delivered .while the payment of order deducted while ordered .
Zomato have any such a good policy and know the Customer value .your employee cheat both Company and Customer .tell me one thing while i had not Receive the order then how you show "your order is Deliver" is there any confirmation policy from customer like OTP . plz return my money ASAP.

Hi,

I have placed an order from tasty bites restaurant, bypass road, ashoka enclave part ii, sector 37, faridabad, haryana on 2nd october 2019 at 20:10. I placed an order, the delivery person picked up the order from the restaurant but did not deliver it to my given address. When i contacted to zomato chat they cancelled and said that the money will refunded till 11th october 2019. This is second time that delivery person did not deliver food to my address.

My point is that if delivery person swicth of his phone zomato guys are helpless to track him, zomato ever think that it is serious security concern.

Appreciate your prompt and positive action and refund my money as soon as possible.

Thank you.

This is regarding my zomato app order id: [protected] date: 28 sep, 2019 from kfc, elements mall, thanisandra, nagawara, bengaluru, karnataka, india.

I am charged with a cancellation charges of inr. 1256/- because ur food delivery rider tried contacting me on phone and i was not reachable.

I have been continuously writing to zomato orders support team and they have been giving me a standard reply (Which according to me is kind of faked or bots) that as per new zomoto order cancellation policy u have been levied this cancellation charges.

I have been asking ur support team only few simple questions for which i haven’t still received a reply. According to me a satisfied customer is ur brand and not otherwise. Either ur support team and their managers is not well trained to offer the best customer experience or u guys take this market for granted (Sab kuch chalta hai, yeh india hai).

My question to the team were;
1. Refer to ur app, wherein i had updated my mobile number to my india number [protected]. This was done long back. So ur app should have picked my this india number, instead the app picked my dubai number[protected] for this particular kfc order. I did no manual intervention to change.
2. My address is so clear in the order that ur competitors like swiggy, bbdaily etc... Don’t have any problem delivering me the stuff. They deliver without even calling, as the order has very clear flat number and address details. The security doesn’t stop, because ur order delivery paper is clear.
3. Ur app clear takes the rider person to the building.
4. My building has a security gate and they check for details. Seems ur rider never contacted the security gate. Instead he was just trying to call the number.
5. We have a apna complex app for the building and we get notifications i[censored]r rider had tried contacting us from the gate.
6. Our security gate, in case of doubts even tries calling my house intercom to allow the delivery. This also did not happen. Ur rider never even approached the security gate, otherwise we would have got a call from the gate.
7. When the food delivery was cancelled, i went personally to the gate and checked if somebody approached with a food parcel from zomoto - kfc. They said no records. We have cctv footage to prove my case, that ur rider never approached the gate.
8. Then i went to kfc to check if my food has been returned or left there by the rider, because i was not reachable on phone. Kfc after thorough checking clearly said no parcel has come back.
9. I contacted zomoto customer support and got the rider number to check the status so i can go and collect from him.
10. Firstly ur rider said he gave it back to kfc store, which is exactly 2 minutes from my home.
11. Then the very supportive kfc manager called the rider and threatened him. He said to the rider that they checked the cctv footage and he has have never come back again to return the food parcel. So why r u lying and then ur rider agreed that he has eaten the food.
12. My big question is, when the whole event happened in less than 30 minutes o[censored]r rider cancelling & me visiting the kfc store and ur rider got chance to finish my food which is generally ordered for 4 people.
13. Ur rider lied at the first place, which is a clear violation and effecting ur company will image.
14. How can ur driver eat my food without permission.
15. Why the food was not returned to kfc store? Kfc store confirmed that lot of riders are using then loophole in the system and eating away customers food. Seems the rider just waits for the customer not to pick the phone, so they can cancel and eat away the food. They keep on receiving such complaints. It’s a clear case of fraud and cheating and mistrust. Ethics is important for any business.
16. Why the food was not left at the security gate of my building?
17. Why no action was taken on the rider
Nagesh [protected]? The rider started arguing and said u complain anywhere sir i don’t care?
18. Why the customer service guys were able to understand my basis question about checking zomoto app for number confirmation, rider penalty, customer experience etc...

In lieu of the above, i want a written confirmation that either my fault or zomoto app fault and reversal of my amount.

Regards
Gopu nair
[protected]@gmail.com
[protected]

Hi,

I have placed an order from shah ghouse restaurant on 2nd october 2019 at 11:27. The order at first got cancelled. The second time i placed an order, the delivery person picked up the order from the restaurant but did not deliver it to my given address. He cancelled the order without my permission and did not answer my calls after that and put the cancellation fee on my name. I kindly request you to waive of my cancellation fee since the delivery person you have appointed has cheated me. Please don’t hire delivery executives that cheat on your customers just for food.

I order food through zomato everyday but never expected this kind of behaviour from your delivery person. I humbly request you to waive off my cancellation fee as my lunch and dinner happens to be through zomato everyday. And because of this cancellation fee i’m unable to place further orders.

Appreciate your prompt and positive action.

Thank you.

Sir, i have ordered domino's pizza through zomato app on 02nd october 2019 at 8.56pm. As per there msg we should get the food by 9.26pm. Now it is 9.51. Still they have not deliver the food for my family.. I tried calling the domino's contact number they are not picking the call and the chat option iin the zomato is pathetic.. My son was slept without having dinner. There is no responsibility to inform the customer about the delivery.. If it is not possible to deliver the food they should have informed in prior.. Now also the status showing the food being prepared
Online site : zomato
Hotel: domino's pizza
Order id: 304
Amount : 386
Payment through: google pay

Regards
Khaja hussain m

I ordered food worth rs 156 but i was not delivered the food and the valet alleged that he called me several times and i didnot pick up but it is not true...when i talked to the delivery executive requesting for a refund since it was none of my fault, he replied in the very unprofessional manner.The screenshots of which i am attaching below. I request that some action should be taken.

Order I'd is attached. I ordered 2 masala dosa at om sweets sector 23 gurgaon at 7.30 pm through zomato & paid through netbanking. Firstly order was confirmed then got a call from zomato side that masala dosa is out of stock at om sweets & the order is declined. I went to om sweets & have purchased same 2 masala dosa & got these packed. Zomato is just playing with emotions of common man & also using customers money for 7 days then they refund money I.e. if they will refund that has to be seen. Zomato needs to be fined for falsehood & if they can't fulfill orders their licence should be cancelled

I ordered food on Zomato and I applied promocode for the same

For the payment I attached my paytm wallet

What happened is after applying promocode I saw the revised amount and after payment the actual amount was deducted from my paytm wallet.

I try to cancel it and report an issue, but cancellation is not possible.

I got a call back and the representative told that is due to a technical issue that promocode is not applied to the order and she promised to send the discount amount to my wallet.

That didn’t happen and after while I try to reach again seeking about the wallet amount.

They are simply saying it is not possible and they don’t know who called me.. and they can’t do anything.

They are playing with us. One representative promising something and others don’t know and not ready take any further investigation.

The second guy whome I chat with made me write this due to his arrogance in speaking to a customer.

Totally disappointed with Zomato

Hi,

I have once ordered in ZOMOTO the amout is 313 rs . Due to the issue they are not able to deliver the amount and they have credited the amount in to zomoto account instead of source.

After 1 month i tried to order from the zomoto account. i am getting your credits has been expired.

How can ZOMOTO Steeling the money from my account saying that it has the validity. i havent seen this type of policy any where.

There was transaction amount to rs238/- while placing order there was transaction incomplete so the amount was deducted but oder was not placed... It's more than 8 days but still not received the amount back in the bank account... Also checked with bank... They saying they hv initiated all the amount do wat is pending is the beneficiary bank... So kindly check and reverse me with amount

I had placed an order on zomato (Order no. [protected]) today - 01st october, 2019 at 10:21 pm but this order was delivered to someone else and the delivery agent made no attempts to contact me. Upon chatting with an advisor, i was informed that nothing could be done except a refund, and no replacement order could be arranged instead. Also, as there was a failed order, i have lost the promo code and this chat agent hasn't tried to help me with that

Good evening sir. We are from coimbatore. We have ordered in zomata for rs151 for naan and paneer butter masala in hot and spicy dhabha restaurant in coimbatore in address we have entered green home ladies hostel but unfortunately it is also added with chinniyampalayam which 6km from green home ladies hostel. Now the person mr bharat who is working here has cancelled the order and have taken our money also without delivering food to us. Reputed company like yours working in this manner makes downgrade to your reputation. If the address is wrong they would have atleast charged extra and has delivered the food or they would have refund the partial money atleast. Now they gave taken mymoney and also they have not delivered food. This shows how your customer service is worst. So we have deleted the app and i too recomend my friends to stop using your app and regarding this. Sorry to say i feel much regret o[censored]sing this app.

I ordered 26 pieces, i only received 21, i contacted your zomato support but your bot was chatting with me and no was there to listen, then i called restaurant but no response. I am your regular cx and if this will be the support that you are providing then it means your service is degraded. I ordered food for my team and because of you people, i felt embarrassed because of you people. That is the worst experience i had with you.

We ordered a dish from tidetan flavours with delivery address clearly mentioned. But they refused to deliver the order. We contacted zomato customer care (Agent name - rahul) but they informed that they won't deliver the food amd won't refund the paid amount.
We want strict action against zomato and quick resolution of the issue.

Attaching screenshot of the order.

Hi All,

I dont want to share this post, i fought a lot with zomato before sharing this post and i am completely fed-up with their customer support.

I have ordered the food from zomato on 15th Sep from paradise restaurant, without delivering the food status has been updated as delivered when i contacted the agent he has informed me that phone was broken and couldn't deliver the food and asked me to contact zomato support .

when i contact zomato support its really worst experience which i never experienced in my life .as per guidelines of zomato i am supposed to get the reply within 24 to 48 hours but they are not replying to emails even after 10 days and after 10 days the way they reply is incredible.

I have recorded the agent Naveen voice and attaching are some attachments for this order please check them and be aware of zomato fraud .

request you to please share this everyone should know how zomato is cheating the customers and making customers suffer.

I had ordered dinner on at zomata 24.09.2019 for rs.108/- order id - [protected] and done upi payment.
As no cod available.

The amount was deducted from phonepe but on zomato it showed transaction incomplete.

Transaction details given below:-
Sbi bank: p1909242134251763038855phonepay 117.00
I had enclosed the screenshot of failed transaction.

As frist time it as been failed i had done again. Details given below:-
Ebank:[protected]/razorpay/razorpay pay
So twice they had deducted the amount.

Kindly take necessary action and refund my amount.

My friend ordered food from one of the registered restaurant (New shimla biryani) on zomato, at around 7:45 pm, the order was confirmed order id: [protected] and her paytm account was debited with the amount rs.471 (Including tax and service charges) and we all waited for the food till 9:00 pm and nothing arrived. We rechecked the app to see the status and found that the order is rejected reason mentioned as "we tried to deliver your order but your number was not reachable", however there was no call on the registered phone number 983xxxxxx12. When we reported this incident to zomato via chat some executive mentioned that this refund could not be made because "restaurant had already started preparing your order".

I found this as trick to be a easy way to harass prepaid customers and pull out their money without selling goods and services, because when you say "your phone could not be reached" there is hardly any way you can cross verify the truth in it.

I wrote this email to the legal team at zomato on 27th sept 2019 and copied to [protected]@zomato.com, [protected]@zomato.com however they are so reluctant to even reply to my email.

Zomato complaint id : 1623535
Order number :[protected]
Rider came drunk and faked that he has a cycle.
He came late 1 hour and was on bike.
Zomato chat executive was not at all helpful and all i think i chatted with a robot.
No response on how the escalation will happen.
I'm escalating this as i don't want a drunk driver to go around delivering any female house late night.

Good bless the female and god bless zomato

Incomplete transaction message is shown in zomato but money is cut from the bank. Please do the needful.
Please find the transaction details below:thx for inb txn of rs.588.0 frm a/c x2826 to zomato med... Ref#igahcortx6 on 29sep19. If not done, fwd this sms to [protected] to block inb or call [protected]. Please arrange to refund the amount. I have ordered the same through cod

We ordered 2 items from kfc but we received only one of them. We complained at the head office 3 times n each time they said the outlet will call is shortly. We never received that call n then when we called the outlet directly they said that it's late n they will see into it tomorrow. The person who ordered it was frustrated a lot. Hope u will look into it...