Zomato Complaints & Reviews

We placed an order rs. 473/- with zomato. Money got deducted from account while paying with google pay. But zomato says that payment is incomplete and hence order was not placed. Please respond at the earliest to the my complaint against the zomato food based app. The zomato support team is not responding at all.. I want a refund as soon as possible. This is absolutely not acceptable at all.

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Address: Jaipur, Rajasthan, 302004

I have place an order with pali's pure vag dhaba for the amount of 167... Money deducted from bank and it shows incomplete payment... I tried chat with support but no response even i tried some number from google but they are not working.

Need refund immediate.

My order number is :-
[protected]

No support from anywhere.. Tried chat support but not receive any response and also trying call support but operator tells that number not in use...

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Address: Darjeeling, West Bengal, 734001

I have ordered for dominos pizza through Zomato.The first try show me that your payment could not be processed but my money is deducted from.my bank account.i have tried to contact dominos they said they could not do anything and told me to contact Zomato but they are also not replying.Zomato does not have any helpline number that I can contact how will I get my money back

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Address: 560029

I placed an order rs. 177/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app is providing cheap customer services to the customer. Zomato customer care number was not connected. And also I have emailed them my issue but they are not taking any action against it. This is such a poor customer service.

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Address: 108,shet enclave, Shirur park circle, vidyanagar, hubli, Dharwad, Karnataka, 280031

I ordered food from zomato, my money got deducted but order denied then I shared this with zomato support they replied and said that they will refund amount within 5-7 days then told me pay with different method, and this problem occurred for 2nd time and I lost total amount of 450rs then again I told my complaint to zomato support but they didn't respond

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Address: South Goa, Goa

I had placed an order on zomata and immediately from my account the amount was deducted... But after 20, mins if I check.. it is showing payment not processed error... I tried contacting the customer service but have not got any reply for 30 mins... Absolutely pathetic service... I would like my money to be refunded and also I have to sleep hungry... Due to such negligence company...who deduct money immediately before delivering order...but can't reply on refund status

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Address: s2, guru balaji apartments, medavakkam main road, ullagaram, opposite to reliance fresh, Chennai, Tamil Nadu, 600091

I ordered from Hotchips restaurant, Velachery Main road, Velachery, Chennai today 24/9/19 at 19:14pm. I choose my payment option as google pay. I paid for my order through google pay but after the completion of payment it showed that the transaction was failed and payment incomplete. But my payment is not refunded yet. My order number is [protected]

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Sep 24, 2019

Updated by Bharathi priyan Amount not refunded and no response from zomato

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have place an order with pandi ji ki rasoi for the amount of 119... Money deducted from google pay and it shows incomplete payment...

Again we can place same order... Money deducted shows incomplete.

Need refund immediate.

My order number are :- [protected] and [protected]..

No support from anywhere.. Tried chat support but not receive any response and also trying call support but operator tells that number not in use..

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R

Rakhi Narang

Jul 15, 2020

Yesterday I placed a order of Rs. 546 from Bakingo (Zomato). Money had deducted from my bank account but in zomato, it was showing payment incomplete

money deducted but shows incomplete payment - Comment #3704541 - Image #0

money deducted but shows incomplete payment - Comment #3704541 - Image #1

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I had paid money 72 for my food which I had ordered (order number-[protected]) from Zomato app through PhonePe(Transection ID- P1909242011244070175041)on 24 September 2019 and money got debited from my account but in my order details on Zomato app it was written "my payment could not be completed".. There are no any option available to complain to Zomato so that I could get refund. Please refund my money back..

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Address: E-601, Shrifal Heights, Kudasan, Gandhinagar, Gujarat, 382421

I ordered food from dominos through zomato, my acct got debited by Rs 291 payment done through google pay but on zomato app it is showing payment failed, tried contacting customer care but no response from their side. Is this the service they provide??? at least they should have replied giving assurance of payment reversal.they should be penalized for such pathetic service.they dint even provide direct contact no on their app . I want my money back asap

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I placed an order at the downtown multicuisine restraunt, dehradun. For 462 rupees on the zomato app on the 24th of september, 2019. The amount was deducted from my account but the app shows that payment is incomplete. I contacted customer services but i did not get any response. I need a refund.
The order number is [protected].
Kindly look into the matter nd get back to me as soon and possible.

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Address: 600036

I ordered from raaz restaurant, velachery main road, velachery, chennai today 24/9/19 at 19:16. I choose my payment option as google pay. I paid for my order through google pay but after the completion of payment it showed that the transaction was failed and payment could not be processed. But my payment is not refunded yet. My order number is [protected].

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I ordered food online from the zomato app. My money has been deducted but the order is still not placed. Customer care services are not available. I tried submitting my complain on the chat option but there was no reply. If you people can not help and make such fraud then i ll make sure as many as possible people boycott zomato.
Please refund my money. I have had enough of these poor services.

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Address: Chennai, Tamil Nadu, 600116

My order was not placed due to payment failure but money got deducted. When i tried to contact support no proper response came. I don't know what will happen to my money. My money transaction was successful. I don't know when i will get my money back. I tried on the chat from zomato no response came. No replay at all. If there is reply i can understand. What are they doing is pure fraud

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Address: Barnala, Punjab, 148101

I tried to order on Zomato thrice. I paid using phone pe all three times amount was deducted but Zomato shows payment incomplete.. kindly process at your end and refund my amount. I am attaching a screenshot of Zomato order summary. All three orders were from same restaurant and was same order. Finally I had to order via cash on delivery. If you can't integrate your services then why providing it

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Address: Chennai, Tamil Nadu

Order was placed on 24/09/2019 at 8 05 pm with Red box restaurant .Payment was made through upi (Google pay), amount was debited from my bank account but the app is showing payment as failed status.

I am attaching screenshots showing amount being deducted from my account for 134 /.

Let me know when i will receive my refund amount..Please look into this.

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Address: New Delhi, Delhi

Today, i ordered from rollsking on zomato. The total bill was ₹108 and money deducted from my account at 8.06pm but it shows no payment processed and incomplete payment.
I waited for almost half an hour but nothing happened. And i reordered from the same place but a different item. That was a total of ₹107. That too got deducted at 8.35pm., but the situation is still the same. Do something asap

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Address: Nungambakkam ss briyani, 600006

I was ordered food on sep 6th.. But food not delivered... Aft booking i got the call from that restaurant that item not available... So foodnot prepared.. Aft i gave the cancellation... But still iam not getting refund.. Ur customer support executive told 4 or 5 business working days... But still almost 20days gone... Still iam not get the solution... Really worst service.. I need call back from. Ur customer executive

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Sep 24, 2019

Updated by Saran Pooja My order I'd [protected]...

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Address: 505, Wing 4, Ostwal Orchid, Kanakia, Mira Road (e), 401107

I ordered from two restaurants on 24-09-19 at around 8:15pm through zomato, The money was debited but order not placed and it said that the payment could not be processed. My phone number is [protected]
The two order numbers are as follows
[protected] - Order for Rs 149
[protected] - Order for Rs 110

Please reach out to me and help me get a refund as soon as possible

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I had paid money 208 for my food order number [protected] through google pay on 29 september 2019 and money got debited from my account but in my receipt it was written incomplete payment and i again reordered my food in the same hotel shetty's food court and paid my money as cash on delivery. When i tried to reach them by messaging them they didn't even respond to me. I kindly request you to help me out in this and solve my problem.

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