Zomato Complaints & Reviews

I had ordered food on zomato with order number-[protected]

But this order was mistakenly placed at wrong address, as soon as it was accepted i suddenly called the restaurant to not prepare the order because it was accepted and so they told me that they will not prepared it,
As the mentioned address in the order was far around 25-30km from my current address,
After that also i had placed another order at my current...

On 9th of november 2018, i visited soul curry restaurant at powai for lunch. I had checked on the zomato app if the same was listed on the app for using my zomato gold membership. When we visited the restaurant i opened my zomato app and unlocked the visit id for the said restaurant. However when i showed the same to the restaurant before placing my order, the person at restaurant said that they don't accept the zomato gold membership. I...

Recently i have seen a trend of fake reviews on zomato specially with these people who call themselves to be food bloggers.

I was planning to visit plum by bent chair the other day with friends and stumbled across this review which goes by the handle @foodchainmumbai, it had given 5 stars and pictures of professional level quality.

I decided to check the profile out because it caught my eye where the bio lead...

I ordered food from anandam restaurant, gachibowli, hyderabad using zomato app and the bill amount was deducted from my account. However, nobody delivered the order to me. Then they cancelled my order. After inquiring i was told by zomato that they tried to contact me but couldn't reach. But i didn't receive any calls from neither the delivery boy nor anyone from zomato. My phone was completely active but i didn't receive a single call from...

My husband placed below order from zomato

Order id: [protected] date: 10 nov, 2018
B/302, bldg no.167, hari om co op society, opposite sahkar plaza,
Veg manchurian gravy (1 x ₹190) ₹190
Veg schezwan rice (1 x ₹190) ₹190
Restaurant promo (₹57)
₹323

We were sent no veg food instead of veg food we placed order for and my husband has eaten this nonveg food and this...

Food ordered on 7 nov 2018, paid online, food not delivered neither money refunded, zamato also not responding over their android application customer support.,
Seller - mr. Papadi
T. Nagar, chennai
Amount 104/- paid from sbi credit card.
Name - biswaranjan balabantray
Mobile number - [protected].
Email id - [protected]@gmail.com
Location - chennai...

Hi zomato team,
I was trying to place an order online via netbanking on sunday afternoon (04 nov 2018) around 13:00 pm. Transaction was successfull and amount was deducted but order not get placed. On zomato portal its not showing any order. My details are as follow - indra prasath

Message from the bank
Thank you for using state bank internet banking. Reference no. For atom technologies ltd transaction of rs....

I mistakenly ordered food from Zomato via Rajwada restaurant. I talked to the delivery boy within 5 mins after ordering to cancel the order, he confidently said to me that your order will be cancelled. Later they cancelled my order stating you didn't respond and are not refunding ₹297 stating it as cancellation charge but it's nowhere written on the Zomato app. They took my money, didn't even delivery my order niether are they giving my...

Hi. I joined the golf zomato as it was mentioned buy one get one free but did not mention that most of the restaurants in the normal zomato are not included the fact i discovered after i joined. So i want my money back as the offer was not as expected and was not clear.
Also i tried to use the zomato gold in la terrasse gloria restaurant in dubai as it was on the zomato gold but the waiter told me the contract with zomato was over...

Finally found that zomato is here just for looting the consumers.
Order number - [protected]
I had placed an order from zomato and since i knew that the number registered on zomato is temporarily inactive, i called the delivery personal and informed him to call me on another number since the number registered is inactive, the person agreed and said will call on the other number as soon as he reach at my place, later i found...

Sir,
My paytm cash 72. Rs is automatically paid to you without any food delivered to me. This is the number on which the cash is paid without any food delivered, the number is[protected] on 2018.11.4 and even i have proofs too.

So please as soon as possible do it refund my paytm cash.

The money should be refunded to[protected] as soon as possible or i will put a case on you i have full rights....

Hi,
I was trying to place an order online via netbanking on friday afternoon (05 nov 2018 near india gate) around 1:44pm. Transaction was successfull and amount was deducted but order not get placed. On zomato portal its not showing any order. My details are as follow - anil singh
Btm 2nd stage, bangalore

After amount deduction via netbanking i received this msg.
Thanks for paying rs.240.00 from a/c xxxx2510...

Hi consumer court team...
I am raising this complaint against zomato food service provider..

Really pathetic service from them and not delivering order and stating order delivered and not refund my amount also
I am chasing with them since last 5days but there is no response from them
Kindly intervene
Zomato order number[protected]
Date 3rd nov 2018

With regards,
Sanjay...

Hi,
I order (Order no -[protected]) from zomato service desk yesterday.
The oder seems to be cancelled as they are saying my phone is not reachable mode.
I don't think there is such a condition like this as i talk to the delivery boy few time ago and navigate him to my house.
There is no call from zomato and i tried to contact him there is no individual number for this.
So your service desk is saying there...

Order was cancelled, zomato promised 7 days refund, yet not received even after one month. Now they say they cant refund money. I was told by vendor that the cake i ordered cant be sent as it was long distance and requested me to cancel order. So i cancelled my order. I spoke with online assistance, they told that i will get refund. But now they show their policy....

I placed a prepaid order from tossin pizza and sassy bawarchi on nov 6, 2018 through zomato app. Due to some unavoidable circumstances i couldn't receive the delivery guys' call and so they got back to their restaurant with my food. When i contacted them they said it was cancelled on zomato's behalf.
When i did contact zomato customer care they assured me that i would get my refund in my paytm wallet within 24 to 48 hours (See the...

I had made an order through zomato but was declined due to some reason and i received a message and mail as well that the refund has been made to paytm wallet and it's rrn (Refund reference number) is[protected]. But i haven't received any refund till date. Kindly look into the matter.
Zomato order number is [protected]

Regards

Pfa: mail sent by zomato...

Refer to my order no.[protected] on fresh menu, malad west mumbai through zomato.

After placing my order, i received a call from zomato rider that the item is not deliverable at my location. Later i received a call from zomato customer care (‭+[protected]‬) telling that the address that i mentioned is out side their limits. However the same was not notified by zomato while accepting order and payment.

Also,...

I ordered from chayos through zomato on 7th nov 10:15 pm but didn't receive my order and unable to contact restaurant or zomato customer support for reporting this issue.

This order was someone unwell, even no one is responding in zomato chat service.

I am very dissatisfied with the customer service of zomato and want to escalate this to higher level...

Hi
I have ordered special chicken biriyani (260 rupees) in Moghul's paradiez restaurant, sr nagar on[protected]. But the restaurant has delivered chicken curry to us. We have questioned the delivery boy but his anser was he was just a delivery boy and he doesn't know anything about the order.

Here the important thing is not about biriyani or chicken curry. I worried about only thing is time wasted on waiting for biriyani.....