Zomato Complaints & Reviews

Today i ordered 3 plates chole bhature (Rs225) from bunty chole bhature (Indrapuram) via zomato app.
The money was deducted (Via sodexo meal coupon) but it’s written that no order placed.. Even i called in the restroom and they said the guy has come and taken your order but it never reached me..
Very very disappointed please look into the matter..
I have ordered it from my brothers phone
What is the procedure...

I ordered food from zomato, food delivery service. I made the payment via paytm. The amount for the food was deducted but neither the order for food was placed nor it showed in the zomato mobile application. That order is placed or not
Then i contacted zomato customer service through their chat service but they were not responding, and it kept on displaying to wait for 1 minute i waited for 1 hour (Still no response) but there was...

Zomato in this way you fool people. I ordered on zomato at 2:52 and when i try to order the food the order got stuck and they deducted my money from my paytm account and they showed error on order. When i tried to chat with zomato they said there is technical error and said me to go to restaurant. Then i go to restaurant and the said we cannot do anything in this matter. What the # zomato i want my money back in anyway. My transaction i'd...

Zomato was sending messages since yesterday to give flat 50 percent discount on sunday. I ordered food from cafe connect, amritsar for rs 1312 through debit card and was surprised when i got a message from my bank that the whole am6of rs 1312 has been credited. I felt so cheated by the zomato group. I tried to search zomato helpline but didn't find any working number. I called cafe connect but they were unable to help pr cancel my order as...

I was trying to place order from but my money got debited and order was not got placed (Using paytm), i tried to call zomato customer care but could not reach. Please provide valid customer care no for pune region.
Below is the order id for your reference.

Ztd182a2a73a81a438a9

Please let me know how can i get my money back. I think zomato is big scam and these people are scammer. No customer care no, no...

Today, i tried to order from kfc and used sodexo meal card for payment after using sun50 promo code, but instead amount got deducted immediately without any order getting placed with message displayed as "bad gateway"
Also no response from customer care
This is seriously an urgent matter and request you to revert back at the earliest possible time....

Order not reached to restaurant and also money is not delivered to their account. Still money is deducted from my account on doing online payment. Plz make provision for the refund as money did not reach restaurant but deducted from my account. Also no customer care response either on application nor on wesite. Such kind of service delivery is unexpected from enterprises like zomato!...

I ordered food using zomato app in chhicken express hotel for 500 rupees and they delivered uncooked, smelly and un hygine food. When i tried to raise a complaint there was no response since last 4 hrs. This is really horrible zomato always have this issue they never communicate to cudtomer. Some restaurent themself recommend us to use swiggy and food panda. This time my mother vomited after eating that smelly chicken.

Zomato...

I have ordered veg. Handi n dal khichdi from modern kitchen, dombivli. The payment deducted from debit card ending 3679 (₹200) but order not placed with modern kitchen. Order no. Is zomato 1167959. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain...

I had ordered food from cafe carolina in ludhiana. On enquiring the status i am being told that they have payment issues with your company so they are not taking prepaid orders. Is this the way you people work? This is highly uncalled for way of functioning. The person at the said restaurant used the choicest of language for you people. It is your internal matter and customers are being harrassed for no fault od theirs. Sort out your issues....

I had placed an order for kulfi at lassi shop in selaiyur, chennai. I applied the code save50 the offer was valid so i did the card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint....

I placed an order on magic pan from pizza hut in zomato for 250 my money got deducted but my order is not placed it's very worse that they r not responding and their customer care number is not responding i've been waiting for 1 hour very worse what should i do plss help
The payment is showing incomplete but money is deducted and i checked my balance it's deducted worse thing is i'm hungry and i also lost money is there anything else...

I had placed order in dominos... Due to 502 payment gateway error of yours and the payment is not gone to restaurant but money debited from zomato
Order: [protected]
Order:[protected]
City : kochi
Dominos ravipuram (But was placed in edapally)
Contact no : [protected]
Alternate :[protected]
Card name holder : jerin lal...

I had placed an order for chicken biryani at zomato's sunday offer. I applied the code save50 the offer was valid, paid through net banking. The money was deducted & got message from the bank. Zomato's app said that 502 gateway.. After that i cancelled my transaction but didnot get my money back.. Zomato's service is not responding. I will escalate this if due consideration is not given.
Note : i don't have orderid to give you because...

Hi i have made an order and used save50 promocode. The payment was done via paytm and i have the receipt and order id for date 7th october 2018. The money was deducted as i got a message from the paytm. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money. Please help on the matter and refund the amount in my paytm wallet....

I had ordered the above mentioned food using sun50 code.. The order has been not placed but the money has been deducted, i request you to refund the deducted amount orelse i'm gonna register a complaint on this. I had paid through paytm and im requesting you to refund to that account, and the zomato customer care is really worst and you have update or improvise it...

Dear sir, i was ordered food in zomato on[protected] but my amount is deducted from account but my order not confirmed then i contact customer care they are telling like to meet your ordered restaurant but restaurant is 8 km from me. So i was approach the restaurant but they are telling like we don't know about your order. What can i do, please refund my amount....

I placed order money got deducted but no order placed. I received message on my mobile from my bank account money that was deducted. But on my app could not see any order. I want my money back.

Also would like beware people from zomata, they might lose their money it's not reliable.

Cannot rely on zomato! One word for all those think of ordering food on zomato....

I ordered using zomato app today i. E 7th october 2018. I ordered a subway sandwich. The money got deducted from my account but the order was not placed. The server showed 502 bad gateway. I lost my money
Below is the transaction id
You paid rs 111.75 via freecharge at zomato (Orderid ztd-18-b7141c32edcd2).

The customer care is not responding. Look into it or i will escalate it further...

I had placed an order for cake at zomato's. I applied the code new50 the offer was valid... I did a card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint......