Zomato Complaints & Reviews

I had made two payments of 42 and 50 today afternoon to place my order in zomato, however it was not placed and the money got deducted from my account. I want the total amount of 92 being refunded. It us really a very poor service of theirs. The order was not placed in the order history but still money got deducted. How is this possible, they should confirm the order first and then should deduct any money. Refund my money you people....

Order rejected by restaurant and amount not refunded..

Order no : [protected]

As zomato customer representative said my mobile number was not working so they won't initiate the money.. Actually at that time i have not received any calls from zomato and even i have make a call to zomato wallet they wasn't answer my call.. This was very bad to mintaning such service by zomato.

I need my money back.....

I had placed an order for chicken biryani at zomato's sunday offer. I applied the code sun50 the offer was valid... I did a card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint....

I have selected the items of menu
I have selected a payment method
I have applied a promo code
But i have place the order this not place
Cancelled tranjection
But money is cut my account
Second time same process
150 is cut my account but got not cash back
Third class service of zomato
Very bad service
Please give me cash back
Of my money...

Ztd18fe9bf01f395fa7f. Rs. 388 deducted from paytm. But transaction failed at zomato. Restaurant is saying they have not received order   replace all...

Dear sir.
I m rizwan my mobile number [protected] i order food from zomato app from name azam hotel in secunderabad firstly it's show me to pay from paytm when i pay it automatically order has been cancelled and my money was debited from my account why the hell is this happening sir when i ask customer service there are telling there is a technical issue not a one person is responding correctly... I want my refund back.. Guys my suggestion...

I tried placing an order of samosa from ghaziabad through zomato on 7th october but the order was not placed and showed failure. But the payment of rs130.00 has still got deducted "twice" from my account on trying the second time too. On trying to get in touch with the customer service no response whatsoever. Kindly look into the matter as soon as possible and refund my money rs260.00...

1) 1) i want my money back order id : [protected] hotel radhakrishna malad they accepted the order and lied that its on d way... But i never received d parcel... Hotel guy said we forgot cooking ur order. I need my money back
2) i made two orders for 107.25 each through zomato frm pizza hut but the transaction got cancelled but my money got debited both the times i need my refund....

On october 7th 2018, money deducted two times but order not placed. First time restaurant rejected and second time network issue, when coming back from payment didn't get response. Total 142+157=299, i have bank statement also. Please take it as priority one and resolve the issue asap. I attached statement also please take a look. Thanks for this please refund my money...

I ordered around 2 and half hours ago. On placing order my money got deducted but no confirmation was there and it was also not showing up in order history then again i tried once more same thing happened again and till now no confirmation. When i open my sbi transaction history both transactions are there. I tried to contact them through chat support but they are not replying. Now i don’t want food anymore so i want to cancel my order...

I ordered from zomato app and the money 301 reupees got deducted but the order was not confirmed. Then contacted the zomato support chat, one people replied after 30 minutes after i sent them 348 messages that too by one message telling to check the order with restaurant. I contacted the restaurant and they told order was not placed. Again contacted the support person he didn't even reply. Zomato are cheating people on a large scale.. I need...

Hi,
I placed an order with kanti sweets today 5mins back. The total payable amount of 63after discount is deducted from my paytm account however your app showing no order placed. Can u help me. I am waiting for ur response at the earliest. My details are given below:
Name: soumen sikdar
Mob no: [protected]
Loc: bangalore
Alternate number:[protected]...

I ordered from the nearby restaurant of my area. I reside at mahindra happinest apartments, paruthipattu, avadi. I ordered from mr. Chicks restaurant and made the payment and the payment got deducted from my bank. I tried to contact the support for more than 45 min and they didn't respond. After 45 min they say that there was a problem in the payment gateway and the refund will deflect after 7 working days. How am i supposed to suffer for...

I have ordered pizza from domino's. The payment deducted from credit card but order not placed with domino's. Order no. Is zomato 01139455. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain or get help. Very pathetic service...

I have ordered via zomato app. It's been past 1 hour and there is no update about my order. When i tried to connect to support team, they are not even responding to my messages.
After 40 min of continuous messages, they said contact the restaurant.

This is not at all acceptable. Support team should respond at least.

I am so much disappointed with zomato service and customer support....

I ordered chicken drumstick from zomato app and the money got deducted but the order was not confirmed. Then contacted the zomato support chat, one people replied after 30 minutes after i sent them 348 messages that too by one message telling to check the order with restaurant. I contacted the restaurant and they told order was not placed. Again contacted the support person he didn't even reply. Zomato are cheating people on a large scale....

I placed an order at bheema restaurant through zomato. Zomato charged me rs. 1759.60, which i paid by credit card. On receiving the order restaurant charged only rs. 1449. They told me excess billing has been done by zomato and we have to contact them for refund. I submitted a complaint at chat, but didnt get any response. Hope the company addresses the issue and refunds the excess....

I tried placing an order at karbi town, pune through zomato on 7th october but the order was not placed and showed failure. But the payment of rs294.60 has still got deducted "twice" from my account on trying the second time too. On trying to get in touch with the customer service no response whatsoever. Kindly look into the matter as soon as possible and refund my money rs589.2...

I placed order in zomato on 7 october 2018 at 2.20pm from shree mithai. I ordered 2 rasgulla and 1 chocolate truffle cake piece. It totalled to ruppes 85.35 which was debitted from my bank account.
But i havent received order confirmation and now it shows the shop is closed for ordering. It is taking me back to the cart view to do it all from first.
I want my order or i want refund!!
The customer care personnel is asking...

I had placed an order... Whose order details i am not able to access on the app.. Its showing technical issue contact the hotel or yhe delivery guy... I did contact the hotel they told me there is no such order placed and there is no delivery guy there or else they could have sent it out... Zomato support replied to me saying there are facing a technical issue i dont know whom to contact now they have deducted the amount but nothing is deliveredbr...