Zomato Complaints & Reviews

There was an offer on zomato this sunday in which it was 50% off. I applied the coupon and it showed coupon applied and 150 off. And it showed that i need to pay 215 rupees. While when i payed the money through paytm (That too now paytm doesn't sends you otp now) my full money got deducted which was 365. I thought i can cancel the order. But there app was so slow and when contacted customer care they also ignored saying that they cannot see my order details. I lost 150 ruppees. And next day when i contacted the customer care they said that the discount was not that restaurant from. Which i ordered. If it was not there than why did it showed coupon applied.

Hello we are already given complaint about didn't received food and money was debited
.. But you are not taking any decision.. Ok fine we will take it seriously and we will give this complaint to office and take this one as seriously... We all uninstall your zomato app... You not responding.. You are taking it as silly ok fine now we we will start... Simply i lost my money... I want solution...

Hi iam regular customer of zomato. I have ordered the food in zomato application. Delivery executive cancelled my order as my mobile not reachable for few seconds i called up delivery executive regarding order he told that food returned to restaurant as your number not reachable. I have paid amount online, as order got cancelled they should resend the same order or refund the amount, they neither did refund nor delivered food. Its the simple form of cheating customers. I need this issue to be resolved and zomato should get punish on cheating public.
Thanks®ards,
Gaadam pragath kumar,
[protected]

I have placed an order on zomato and the order was cancelled under wrong user address but refund not initiated. I continuously followed zomato team for refunds after 4 days they said your refund is initiated and will be credited soon then i asked them for a proof that refund is initiated so they had given me a reference no. But then also i didn't got the refund so i approached the team again then i was told that no refunds would be provided. Firstly there is no proper channel of reaching customer care executive and in chat based process they were only misguiding rather u can say fooling the customer. They really dont have any logical reason of not refunding the money. Request you to please address my concern.

Order i. D.[protected]
Order placed on 5 october 2018

I am a regular customer of zomato. Every week i place orders thru zomato.

I placed an order on 11th oct around 7.30pm. While checking the order i inadvertently placed a second order of the same menu. Meanwhile my first placed order was delivered. Based on the instruction of the delivery person i got in touch with the chat support. The person at chat support informed me that the order can't be cancelled. Immediately i called up the delivery person for the second order and asked him to stop preparation at the 'kettuvalam' restaurant (The restaurant from which the order was placed). He informed me that he has asked the restaurant not to process my order. I informed chatsupport but he refused to cancel and informed me that i will be charged for the second order (Eventhough the order was not delivered) in my next bill.
He immediately disconnected the server connection and subsequent messages were all deleted.

I request the company to look into my past transactions and check the genuiness of my complaint. I will never use the app again if this issue is not amicably solved. Also, the rude behaviour of the chatsupport must be dealt with.

App version : v12.2.2
Selected city : 9
Selected entity : subzone
Geo city : 9
Geo entity : subzone : 9030
Location : 9.9994536, 76.3570355
User id : 53411918
User agent : &lang=en&android_language=en&android_country=gb&source=android_market&version=7....⇄
Device info : lge, lge, lg-m250
Identifier (Uuid) : bb01367d-9778-4e36-aaa4-8a038e04bbf5
Connection : mobile_lte

I had placed an order which got accidentally confirmed while browsing through the menu. The amount was rs. 632.8.

As zomato chat was not responding even after i waited for fifteen minutes, i called the restaurant and the delivery boy from zomato whose number was displayed on my app. The restaurant had declined the order and it was reflected on my app.

Zomato called me where one call i missed and the second call i attended. The executive assured me that the order is cancelled and my refund will be done. I even got the refund confirmation as zomato credits on my app.

After all these, in the evening when i opened the app to order dinner with my zomato credits, i was surprised to see the credits as zero.

On contacting the chat support, i got a response as "as per our records, your order was cancelled because we were not able to connect with you. We will not be able to initiate refund as our delivery person and support team tried several times to reach out to you but there was no response at your end".

After asking the chat executive at least to explain his varying responses and to recheck my call and chat records, he was not willing to do so (And was rude) and was just asserting that he will share a stern feedback with the delivery management and try to improve and so on.

I m deeply troubled to be having to write about zomato where in my rs.632 is gone for no reason.
Being a regular customer of yours, don't you guys at least have a responsibility to treat your customers with respect and empathy?
I even emailed zomato customer care with following ids: [protected]@zomato.com, [protected]@zomato.com and [protected]@zomato.com. Nobody replied yet. I waited for 4 days.

Expecting my refund as lazypay (It was my payment method) at the earliest.

Date: 8th october 12:01 p. M

On 3rd october, i have ordered online with lazeez food. I called to restaurant and asked about the valid bill where i can reimburse those amount i my company, so they said i cannot provide the valid bill, so i asked him about the cancellation. Meantime i checked with zomato customer care number and both have confirmed that you can cancel your order and that amount will be reverted by tomorrow.

I wrote 3-4 mails on their escalation id [protected]@zomato.com but never received any response.

Just i checked with online chat support and they are saying there is no such policy for refund. What is the joke, if i not taken that order how i can liable for pay the amount of 1935 inr.

Please have a look into issue and refund the amount as soon as possible.

Lazeez food
Order number:
[protected]

Hi zomato

This is jackie fernandez from hyderabad lakdipaul telengana.. I had ordered one milk shake and 2ice creams the all delivered on time is not issue... But after receiving the ordered i came to know that all ice cream are melted its unable eat like this even i call the rider also multiple time he didn't respond me either i call the restaurant person they also not responded me even in chat support services it's also stopped responding my msgs when i inform about this incident...

I don't want any refunds here this is very small money but my point is, how you people treat your valuable customers and why you make deal with that tyof restaurant

Very disappointed with this all incident
This is my order i'd [protected]

I got fly in my food and i reported it to the zomato team. But firstly they said their team will contact me but there is no contact till 24 hours and not even now... And they even stop responding my message on their customer support.. They cheat me very badly.. No refund nothing till now... Help me plz. I want to report this issue they looted me badly.

I had ordered food from arsalan, kolkata on 08.10.18. Once the payment was processed and money deducted from my bank account, i was told that i will be redirected to the site in a few seconds. After a long time, no further communication was made to me for my order neither my food was delivered. I have not got my money refunded after 3 days. Please see that i am no more harrassed and get my refund as soon as possible.

Hi
My phone no is [protected]
Monday on 8th october i ordered dinner costing around more than 500 rs. Freshmenu guys tried to deliver at 11:10 at night which is 2.5 hrs after specified time. Indidnt accepted the delivery and complained about the incident. Despicite several complaints zomato didnt refunded the money. This is shameful and cheating. They are just playing with our hard earned money my case id was 608267. I want my money to be refunded.

I order from zomato on 10th oct by using sbi netbanking, when i place order it stuck and my order canceled but fund deducted from my account. I tried again to place the order but it happens the same. I tried twice and in total 270+270 as sum of 540 debited from my account. But still not refunded.
My profile name: bhagabatiprasad mohapatra
Mobile number: [protected]
I request you to refund my funds.

I ordered food (Subject mentioned order number), resturant denied deliver food bcz they mentioned not able to contact the customer, personely i informed to chat support team to contact available number.
I serched and found resutrant number and contacted the resutrant they mentioned. Some mis match happen from zomato that delivery platform shows wrong... Its not zomatto order so we cant deliver.. If its zomato order aak the zomato to send deliver person for the same.
Tried to contact chat support for the same they just keep waited... Not given any solution
Amount is paid, waited for food more then 2 hours its kind of mental agony i faced.. Totally disappointed.

Hi team i am from vijayawada i was oder on zomoto from srinivasa restaurant can i pay online payment but it will be dedicated two times of one order

Online payment transaction i'd s payusf[protected] this is my frist pos transaction no
Zomoto 112017 this is another pos transaction no

I am ordering no [protected]

Please find out my losses of money please find out my 2 online pos payment as soon as as possible tqq

Thanks& regards
Aneesh naragam

On 7th october i tried to place order from zest live kitchen through zomato. I also applied coupon sun50 for 50% discount. First i tried at 12.51 pm of amount ₹109.50 with txn#[protected]. But the order did't get placed. So i tried at 3.29 pm of amount ₹109.95 with txn#[protected]. Again the the order did't place. Then at 3.39 pm i again made a transaction of amount ₹109.95 with txn#[protected]. This time order did get placed.
Next day they initiated a refund of ₹109.95 for txn#[protected] and i got the amount back by evening. From then i contacted them several times through zomato chat for refund of ₹109.50 with txn#[protected]. But the chat people are too stupid to even understand the problem and replied illogical statements.
I want a refund of amount ₹109.50.

On 7th october 2018 (Sunday) i have ordered one food item through zomato app.in order to receive 50% discount i have used the promo code save50. Also there was a condition that the discount can be availed only through online payment. So i made the online payment of rs 130.87 due to some error i again made another online payment of rs.130.87.

So i have made total online payment of rs.261.74 against the food items. I have also not received the order number.

Kindly refund the amount rs.261.74 as early as possible.

My oder id was [protected] due to not reachable of my mobile number, they cancel my order and tell that 86rupees refunded as zomato credits, but am not receiving credits, am asking the same matter with zomato, they said that you have to bear the loss for the order, at the same time am sending a message to zomato that send me the delivery boy number.

We had ordered food from zomato app dated 7th october, 2018. Zomato order id no [protected]
Immediately after we were having stomach problems.
Later we found trough newspapers that the restaurant udta punjab is also served notice by add. Commissioner fda for unhygienic conditions.
I want to file complaint with zomato for refund of full amount of rs.433 plus compensation for trouble caused

I placed an order on 10th october by registered phon no. [protected]. This was an online payment made by card. I was not able to collect by order due to emergency in my family. I had to go to hospital at the same time. There was no intention of cancellation if there was so i would have not paid online. Hope you understand, so requesting you to please process refund.

Thanks,
Sunny

I order food form the restorent galliyara, khagrana, indore. Suddenley i call to the restore and tell them to not prepared my food is said ok and he cancled my order, but your staff didn't give me my refund, first your staff said i gave menmy refund but after 2-3 day latter they said that i cancled the order but truth is the restoren manager mr. Sahil cancled the order
I have a screen short as a proof and will be attached below
I want my refund