Zomato Complaints & Reviews

On 3rd october, i have ordered online with lazeez food. I called to restaurant and asked about the valid bill where i can reimburse those amount i my company, so they said i cannot provide the valid bill, so i asked him about the cancellation. Meantime i checked with zomato customer care number and both have confirmed that you can cancel your order and that amount will be reverted by tomorrow.

I wrote 3-4 mails on their escalation id [protected]@zomato.com but never received any response.

Just i checked with online chat support and they are saying there is no such policy for refund. What is the joke, if i not taken that order how i can liable for pay the amount of 1935 inr.

Please have a look into issue and refund the amount as soon as possible.

Lazeez food
Order number:
[protected]

Hi zomato

This is jackie fernandez from hyderabad lakdipaul telengana.. I had ordered one milk shake and 2ice creams the all delivered on time is not issue... But after receiving the ordered i came to know that all ice cream are melted its unable eat like this even i call the rider also multiple time he didn't respond me either i call the restaurant person they also not responded me even in chat support services it's also stopped responding my msgs when i inform about this incident...

I don't want any refunds here this is very small money but my point is, how you people treat your valuable customers and why you make deal with that tyof restaurant

Very disappointed with this all incident
This is my order i'd [protected]

I got fly in my food and i reported it to the zomato team. But firstly they said their team will contact me but there is no contact till 24 hours and not even now... And they even stop responding my message on their customer support.. They cheat me very badly.. No refund nothing till now... Help me plz. I want to report this issue they looted me badly.

I had ordered food from arsalan, kolkata on 08.10.18. Once the payment was processed and money deducted from my bank account, i was told that i will be redirected to the site in a few seconds. After a long time, no further communication was made to me for my order neither my food was delivered. I have not got my money refunded after 3 days. Please see that i am no more harrassed and get my refund as soon as possible.

Hi
My phone no is [protected]
Monday on 8th october i ordered dinner costing around more than 500 rs. Freshmenu guys tried to deliver at 11:10 at night which is 2.5 hrs after specified time. Indidnt accepted the delivery and complained about the incident. Despicite several complaints zomato didnt refunded the money. This is shameful and cheating. They are just playing with our hard earned money my case id was 608267. I want my money to be refunded.

I order from zomato on 10th oct by using sbi netbanking, when i place order it stuck and my order canceled but fund deducted from my account. I tried again to place the order but it happens the same. I tried twice and in total 270+270 as sum of 540 debited from my account. But still not refunded.
My profile name: bhagabatiprasad mohapatra
Mobile number: [protected]
I request you to refund my funds.

I ordered food (Subject mentioned order number), resturant denied deliver food bcz they mentioned not able to contact the customer, personely i informed to chat support team to contact available number.
I serched and found resutrant number and contacted the resutrant they mentioned. Some mis match happen from zomato that delivery platform shows wrong... Its not zomatto order so we cant deliver.. If its zomato order aak the zomato to send deliver person for the same.
Tried to contact chat support for the same they just keep waited... Not given any solution
Amount is paid, waited for food more then 2 hours its kind of mental agony i faced.. Totally disappointed.

Hi team i am from vijayawada i was oder on zomoto from srinivasa restaurant can i pay online payment but it will be dedicated two times of one order

Online payment transaction i'd s payusf[protected] this is my frist pos transaction no
Zomoto 112017 this is another pos transaction no

I am ordering no [protected]

Please find out my losses of money please find out my 2 online pos payment as soon as as possible tqq

Thanks& regards
Aneesh naragam

On 7th october i tried to place order from zest live kitchen through zomato. I also applied coupon sun50 for 50% discount. First i tried at 12.51 pm of amount ₹109.50 with txn#[protected]. But the order did't get placed. So i tried at 3.29 pm of amount ₹109.95 with txn#[protected]. Again the the order did't place. Then at 3.39 pm i again made a transaction of amount ₹109.95 with txn#[protected]. This time order did get placed.
Next day they initiated a refund of ₹109.95 for txn#[protected] and i got the amount back by evening. From then i contacted them several times through zomato chat for refund of ₹109.50 with txn#[protected]. But the chat people are too stupid to even understand the problem and replied illogical statements.
I want a refund of amount ₹109.50.

On 7th october 2018 (Sunday) i have ordered one food item through zomato app.in order to receive 50% discount i have used the promo code save50. Also there was a condition that the discount can be availed only through online payment. So i made the online payment of rs 130.87 due to some error i again made another online payment of rs.130.87.

So i have made total online payment of rs.261.74 against the food items. I have also not received the order number.

Kindly refund the amount rs.261.74 as early as possible.

My oder id was [protected] due to not reachable of my mobile number, they cancel my order and tell that 86rupees refunded as zomato credits, but am not receiving credits, am asking the same matter with zomato, they said that you have to bear the loss for the order, at the same time am sending a message to zomato that send me the delivery boy number.

We had ordered food from zomato app dated 7th october, 2018. Zomato order id no [protected]
Immediately after we were having stomach problems.
Later we found trough newspapers that the restaurant udta punjab is also served notice by add. Commissioner fda for unhygienic conditions.
I want to file complaint with zomato for refund of full amount of rs.433 plus compensation for trouble caused

I placed an order on 10th october by registered phon no. [protected]. This was an online payment made by card. I was not able to collect by order due to emergency in my family. I had to go to hospital at the same time. There was no intention of cancellation if there was so i would have not paid online. Hope you understand, so requesting you to please process refund.

Thanks,
Sunny

I order food form the restorent galliyara, khagrana, indore. Suddenley i call to the restore and tell them to not prepared my food is said ok and he cancled my order, but your staff didn't give me my refund, first your staff said i gave menmy refund but after 2-3 day latter they said that i cancled the order but truth is the restoren manager mr. Sahil cancled the order
I have a screen short as a proof and will be attached below
I want my refund

This order was rejected by melting pot. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [protected]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 12days and no response.

Also there is no proper customer care. My money is stuck and my card issuer is asking for a rrn and refund email for which chat associates have no answer and are rude and there is no response from email team.

Worst experience. Playing a huge fraud game by luring customers with their offer and then not refunding the amount when restaurant rejects order!!

I was searching for pizza on zomato and unfortunately I liked the deal of chocolate room but I was just watching the pizzas and selecting. Order was accidently placed and no confirmation from zomato and Paytm as my money (Rs410) was deducted from my patym wallet and after that we called zomato, they just canceled the order but they told no refund will be given please help.

I had ordered food on Zomato and incorrectly gave the delivery address as home when I was in Guindy Office.
I immediately called the delivery boy and spoke to him and informed to cancel the order.
He informed me to chat with the tomato support team and I did that and they also confirmed the cancelation in their chat.

At last, when asked for the refund they told me the food was despatched so no refund can be made.

I confirmed with the delivery boy and gave the order number and he canceled the order at the restaurant.

If the food was despatched the food should have reached my home address which did not happen.

Also sent out an email to the zomato support team and no response from them on the refund.

Dear concern,

I am an indian citizen, resident in uae. For the past 5 months, i have been consistently getting calls from the zomato asking for tim hortons, jbr. I am no where related to tim hortons. I am engineer, working in a reputed organization. Despite of confronting that i am not from tim hortons, i am getting repeated calls on untimely.

This is just annoying and request you to kind necessary action in avoiding wrong calls.

I order dominos pizza using zomato app by paying rs 322.When i recieve call from dominos for my location then they said that they cannot delivered food to my location in mohan garden (delhi). So they said that they are canceling my order from their side. Afterwards Zomato showing the status as delivered which is completely false. I connect with Zomato support, they promise to solve my problem and saying to wait 5-7 business day. But i issue is still not solved. They are saying that i have to wait 5-7days more for refund.
But logically my question is when my food is not delivered then why your app is showing it as delivered. Then they said they contact me but thet didnot even call me.
I just want my paid money back into my account as they cant serve me food due to cancel order from their side.
Its completely their mistake.
Zomato is not giving my refund money.
They are trying to cheat as status of food is showing delivered. But i have proof message for order cancelled.
"Your order no. 38 has been cancelled at our restaurant. We apologies for inconvenience caused. Money will be auto refunded in 7 working days for paid orders."
I just want my refund money by Zomato
www.Zomato.com

I ordered fm empire restaurant through zomato on 10/10/2018 at 12.26pm. O didn't get a status of my order hence contacted customer care who told me there was some technical issues and my order was not accepted and i could re place my order in a while. Please note, my payment was already done through paytm. Not wanting to wait indefinitely, i went ahead and placed my order with swiggy. I was told the money will be credited to my account. Meanwhile, the delivery guy fm empire delivered the food at 1.45pm. My mom had picked up the food thinking it was the food from swiggy. Customer service informed me of the same and i told her to pick up the food as it's not needed and to refund me and i was denied. Firstly, you didn't accept my order and you wanted me to wait indefinitely till you rectified your technical issues??? I ordered in at 12.26pm and food comes in at 1.45pm. Have the decency to make matters right when there is fault on your side. Stop with all the cheating!!