Zomato Complaints & Reviews

Sir me deepak verma zomato rider sir terminated by my area zomato office they say u are terminate by delhi but i can't do that sir my fault is just i am placing order by zomato app and eat sir mere ghar me me hee kam kar ne bala hu sir pls pls pls 🙏 mere haath jodkar request🙏😊kr tha hu sir pls sir muzhe rejoin kar lijiye sir my i'd [protected] from zomato office shr layout bangalore (Karnataka)

Sir pls 🙏 rejoin...

I ordered full plate afgani chaap roll from sg[censored]sing zomato. The delivery boy handled me a packet of food when i opened it it was having 2 piece malai chaap roll i immediately complaint of this on zomato coustmer support after a long wait they credited me 78 rupees. I paid 210 rupees on 24 september and they refunded only 78 rupees. Now they are saying according to the guidelines they are paying me. I want my full refund it was not my mistake...

I ordered from Domino's via Zomato App on 17th September 2018 with order number [protected] and paid online through Paytm.

I received a call from Domino's store stating they would not be able to deliver and the amount would be refunded.

Zomato incorrectly showed the order as delivered. Upon contacting Zomato support I was requested to contact Domino's directly for refund.

Domino's store stated they...

Hi team,
I have tried to place order from my zomato account but when we reached the payment page system showed "webpage unavailable" even though amount got deducted from my paytm wallet but we are received any message that our order had confirmed

Please look into this and transfer our money back to my wallet.

Thanks

Sanjana...

Date-04-10.2018
place - chennai, purswalakam
i ordered from hotel senthur, egmore today which they accpeted
and after some time they said that we cant deliver said address and said to cancel the order. In zomato once order is placed there will be no option to cancel. I made the payment . After some time i chated with customer acre . They forced me to wait so much time and after that they refunded the money taking a long...

Date-04-10.2018
Place - chennai, purswalakam
I ordered from hotel senthur, egmore today which they accpeted
And after some time they said that we cant ro said address and said to cancel the oredr.in zomato once order is placed there will be no option to cancel. I made the payment. After some time i chated with customer acre. They forced me to wait so much time and after that they refunded the money taking a long time....

Hi,

On the morning of 26th september 2018, i happened to come across zomato annual membership ad and clicked on the link out of sheer curiosity to check the offer. I am not a regular user of the zomato app myself and wasn't aware that my husband's paytm account was linked to it. I was just checking the offer but by mistake the payment was made from my husband's paytm account. Now my husband already has an annual membership...

I am a zomato gold user and my membership id is 319659 and it is valid upto 26th april 2019 but suddenly zomato ad deleted my account so that i cannot use my zomato gold membership i purchased gold membership at 2000 rupees on 26th april 2018 and there is no helpline number for zomato gold users or zomato users they are not responding for any calls and i also mailed to them on [protected]@zomato.com but there is no response regarding my issue and...

Hello i will make a order on 2 october from zomato app for the biryani and chicken korma...
After 10 mintues zomato representative call me and asking me to serve partial order because biryani not available at the restaurant i agree it and they convenient me that your partial money refunded into your wallet...
But after 2 days they did not revert my money......

Hi team,

Need help to get refund from zomato. Have been chasing chat support but they stop responding at their wish.

Background: i have ordered food from one of the restaurant (Avoiding taking names here) in guwahati. They delivered incomplete order and few items were wrongly delivered. I have made a complaint at chat support and they arranged a con call.in con call restaurant accepted the fault. Chat support...

Zomato refund
Over the course of the last month, i have been on the brunt end o[censored]ndeserved cancellations on the part of the restaurant and zomato, and one extremely late food delivery (3 hours late). I was promised refunding of my money for all instances, and refunding was initiated and promised to be added to my bank account within 3-7 business days, but nothing of the sort has been done although more than ten business days have...

I have placed my order in zomato at 10:15am but not received till now and the hotel in which i ordered my food is not responding properly and now declining my calls. So kindly refund my money. I have called zomato helpline they are also not responding. If possible take actions against chendur hotel in adyar, chennai for not responding to their customers....

I placed order on sita paani restaurant my order is not placed but rs 100 was debited from my account. I made the complaint on the sep 25 2018 but still now i didnt get my refund amount. I need the refund amount as soon as possible. The order was placed on 25 sep 2018. When a made complaint for this problem i didnt get any reply from the zomato and i am not satisfied with that behaviour...

Yesterday i was ordered with zomato but food quality is very poor and quantity of kadai paneer is approx 2 spoon so you guys tell me in 80 rupees only two spoon sabzi is coming what the hell you doing every time and i will tell the dimension of bowl in which kadai paneer is provided one inch height and 2.5 inch dimension then you better know that what quantity is coming and also i'll provide the images so you better able to see and your customer...

My order number: [protected], date 29th septemeber 2018.

Total value of the order inr. 118/- whereas amount received by zomato person is inr 188/-. During the delivery self not noticed the actual value and the person delivered the product without bill telling some unusual reason. After the delivery i received the actual value in my registered e-mail id. Self called the person immediately and he told the company will return the...

This is the second time in 10 days that an order is late for delivery. Earlier it was theobroma and this time it subway. Even for pre-paid orders, delivery is delayed by more than 30 mins. What is the use o[censored]sing your portal/website for ordering food and whats the need of providing a time-line when everytime the delivery is delayed?

Last time i received credits for delayed delivery but this time, i've no clue of the same....

I had ordered a pizza from this restaurant for the first time from zomato and the experience was pathetic. I not only got the pizza cold but also burnt. When i tried calling and explaining this to the manager, they said the pizza is like this only and we can't give you the fresh one again but after a long chat they told that they will deliver a new pizza or they will ask zomato to refund my money. When i contacted zomato, they not only took...

This is a feedback/complaint email written on a really bad customer experience.

I have ordered through zomato at registered restaurant dominos, manjalpur, vadodara at 8:44 pm 30th september. Registered zomato app mobile number [protected]

It is an awful impression for a customer who wish to give a dinner treat to his family and the family waited for nearly two hours and slept eating just home food. Whom should...

Sir/mam,
I placed an order from no.[protected] of an amount rs166. I paid the amount and the order was not verified. The payment made was successful but the zomato page showed me transaction failed. How do i get my money back?
I got an sms regarding the deduction of rs166 from my account but the order on zomato was not confirmed yet and showed me an error. How do i get my money refunded?...

Recently i had problem in applying your promotion for my order and when i contacted your customer care via chat, i was told that there is an ongoing technical issue for applying promotios and i was asked to place the order and contact your customer care to adjust the credits to compensate that. So 2 days before i placed 2 orders and i contacted your customer care but they were impotential to address my concern and the agent 2as repeating...