Zomato Complaints & Reviews

Address: 600088

Website: www.zomato.com

Recently i had problem in applying your promotion for my order and when i contacted your customer care via chat, i was told that there is an ongoing technical issue for applying promotios and i was asked to place the order and contact your customer care to adjust the credits to compensate that. So 2 days before i placed 2 orders and i contacted your customer care but they were impotential to address my concern and the agent 2as repeating...

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Address: Ahmedabad, Gujarat, 380013

Website: Zomato

I had made an order from zomato for dominoz pizza amounting 705, dominoz rejected the order saying it is out of area so they wont deliver and i already paid via card, when contacted zomato regarding this they asked me to wait for 72 hours after 72 hours i contacted dominoz as well zomato, dominoz told they have refunded and zomato still needs another 72 hours to verify. After 72 hours there is still no result.

Nov 7, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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D.J.imman

from Chennai, Tamil Nadu

Oct 2, 2018

27/9/18 i was order my food through this zomato, it doesnt take my order, after put my card number, it was shows, if amount was detected it will be returned after 7 or 8 working days. Thats it

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I placed an order around 9 p. M. To burger singh restaurant in new delhi. I recieved the order very late and later found out that one item from te order is missing. I talked to zomato chat support about it, called the restaurant twice. I spend more than two hours waiting for my order. This is pathetic service on zomato's part. The person on the chat support refused to even give a refund for this.

Nov 21, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Linda Rose

from Bengaluru, Karnataka

Oct 2, 2018

Worst service they made us wait for 2 hours for delivery and cancelled the order. Will never suggest this app to any one

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Address: Kolkata, West Bengal, 711102

I ordered food from raasta cafe and found a plastic toy in it which made me throw all of that without even thinking because that is insane.
I would like to have the refund of the amount i paid to the resturant.
I have ordered alot of times from zomato and this thing never happened, this is probably because of the resturant but since i ordered through zomata, i would like you to initiate the process of refund after talking to the resturant

Nov 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Address: Bangalore, Karnataka, 560076

Website: Www.zomato.com

I ordered Fiery chicken wings chicken and it got delivered.

I’m very sorry to inform that its like a raw chicken with masala.

This is food and we are not dog to have the raw chicken

And the person who gave the support from zomato is very bad manner. He/she doesn’t know how to talk with a customer.

Zomato should be more responsible if provide the online food delivery. We are ordering food wen we feel hungry and they ask us to wait for 24 hours wen we raise the complaints.

Sometimes we are ordering food with last money from tha wallet. And we are trusting you that the food will be deliver properly. Here zomato guys are breaking the trust to ordrr food from online.

Kindly request them to stop the service if they can’t treat the customers well

+2 photos

Nov 3, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Oct 01, 2018

Updated by Anu Anurag Finally I’m directly called to the restaurant(empire)

I’m appreciating their service. They gave proper item and taken back the first delivered order.

But still I didn’t get any kind of positive response from zomato side. They updated me like Still they are working on the same.

I need to take proper action to zomato.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Address: Faridabad, Haryana, 121012

Website: www.zomato.com

I have been charged for 699 inr for gold membership which i haven't opted for. This seems to be an auto renewal without even knowing me and my consent. This is really ridiculous and insane which i haven't expected from zomato. I don't willing to continue with this membership and seeking refund.

They is the simple case of fraud and cheating, and it should be taken up to the consumer court.

Nov 7, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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goyaltc1234

from Gurgaon, Haryana

Oct 1, 2018

I have complained about quality of food before 3days against order I'd [protected] but I have not received any revert from zomato pls help me and do somthing for my complain

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bhuvnesh rai

from Lucknow, Uttar Pradesh

Oct 1, 2018

I have ordered one chicken swarma chicken do pyaza and 4 tawa roti
i got 1 paratha and a 1 rumali toti and half tandoori chicken
i slept a night starving i feel zomato is fraud
i paid before i get the order

retraaunt name ananya retra patrkarpuram
lucknow

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Address: Agra, Uttar Pradesh

Website: Zomato.com

I yashvi khandelwal of agra had placed a order of paneer butter masala. Using your mobile app after all the formalities were done i was paying the amount using my debit card when i received an otp i had entered that otp in the transaction and proceeded with it then it showed a error but when i got a message from my bank that certain amount 143 was deducted from my account but i have not received any delivery neither had i received any confirmationon the app please review my complaint as soon as possible

Zomato customer support has been notified about the posted complaint.

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Irendla

from Calicut, Kerala

Oct 1, 2018

Hi sir,
I am using zomato and I Made every orders payments clear.but simple bill customer was calling again and again to clear the pending bill.
I want to know that what is simple bill regarding zomato..
I request to clear my issue

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A

Asema Farha

from Hyderabad, Telangana

Oct 1, 2018

Uncooked reshmi kabab and tasteless, so much masala in biryani from prince hotel

online payment fraud done by company - Comment #3226072 - Image #0

online payment fraud done by company - Comment #3226072 - Image #1

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Anuj Dalmia

from Satrikh, Uttar Pradesh

Oct 1, 2018

On 19th September I ordered from Zomato..the payment has been made online and the same was deducted from my account...but still on Zomato app there is no order displaying.

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Website: www.Zomato.com

When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. Actually i raise a complaint on one food order and zomato people assisted with me and resolved my concern and that next day i opened the account for ordering them it shows like disabled. Please re activate my account asap. Email id:[protected]@gmail.com...

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Address: New Delhi, Delhi, 110088

Website: www.zomato.com/ncr

I had ordered pizza from zomato on sunday 30/01/2018 and when received it, complained about the same, because of it's inediblity. They kept saying that they had escalated the issue but that didn't help my cause. I had wasted 4+ hours on customer service and they didn't address my concern. They refused to take their food away and refund my money. I need to be provided service that i'm paying for and anything less is unacceptable. The topping of the pizza was lopsided and only the base was there to be eaten. I kept telling them that this is not acceptable, and they kept giving me standard reply instead of addressing my concern.

+1 photos

Nov 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

Oct 02, 2018

Updated by malhotra.vaibhav518 Check the Zomato account registered with malhotra.[protected]@gmail.com

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bhuvnesh rai

from Lucknow, Uttar Pradesh

Oct 1, 2018

I m bhuvnesh rai i have ordered food rs 200+ at zomato 1 chicken swarma chicken 2 pyaza and 4 tawa roti from ananya retraunt lucknow patrakarpuram but he sent me wrong iten 1 paratha and 1 rumali roti with tandoori half chicken.
so late night i cannot do anything i m complaining plz refund or else take some action

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S

Sumit Singodiya

from Jodhpur, Rajasthan

Oct 1, 2018

I am book a paneer butter masala sbji. Very bad smel in sbji and his quality very bad. I am contacting to Zomato help support. His do. Not reply my msg .and contact restaurant his say i
Can do not anything.

My contact no. [protected]

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M

malhotra.vaibhav518

from Noida, Uttar Pradesh

Oct 2, 2018

Check the Zomato account registered with malhotra.[protected]@gmail.com

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Address: Thane, Maharashtra, 400601

Website: zomato.com

I have ordered food on zomato at 7:36 pm on 30th sept and id is [protected]. Order is chiili milli paratha. As comfirmed by paratha house food vendor, they submited order to zomato delivery boy (Danish momin no. [protected]) at 7:45 pmonly. When contacted to delivery boy, he confirmed that he delivered order to wrong address. This wasted my 3hours waiting for order and money. How will i get my money back?

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Chuskid

from Delhi, Delhi

Oct 1, 2018

So irresponsible not responding the message Zomato

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Suraj Katyayan

from Delhi, Delhi

Oct 1, 2018

I have ordered food on zomato but due to closing of restaurant my order was cancelled. I have not got my cancellation amount as it should be added in my account.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

30/september/2018 i was ordering food from indian kitchen via zomato, the amount was 367.60, while making payment the it displayed something went wrong, i tried again then it showed wait for the marchant website then returned to payment option again, but payment got successful 2 times, and amount of 735 is deducted from my account., but order didnt got placed, how do i get refund??
Refno-[protected]

Nov 13, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Gemsbond Ankan

from Kolkata, West Bengal

Oct 1, 2018

Plz fefund it
Missing of chicken
What can I do

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Address: 560029

Website: Zomato

Zomato does not verify restaurants listed on their app. I had a personal experience with an order from a restaurant in bangalore that is listed by 4 different names on zomato. They do not have a restaurant license to operate neither do they have a food safety certificate. They are serving stale meat and dog, cat and rat meat in the name of chicken. They operate as a public kitchen from a warehouse. I have video evidence. My husband is hospitalized with food poisoning. I have complained to the food safety association as well in bangalore. Zomato needs to verify the restaurants they list because we as customers rely on them to order food from restaurants we haven’t even seen. They have to have some quality grade standards for tie ups. And their customer support has no resolution.

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Nov 5, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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deeptidd

from Bengaluru, Karnataka

Oct 2, 2018

My contact number is [protected]

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Address: Lucknow, Uttar Pradesh, 226003

Zomato stone my first coupne code which is for new users only and which is first60 i have not order anything from zomato but they forfeit my coupne code on my phone number [protected] i want this coupne code back in my account other wife i want rupees 150 in my paytm wallet my paytm number is [protected] because coupne code redeem amount is 150 thats why i want my coupne code otherwise rupees 150 in my paytm wallet

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Address: Howrah, West Bengal, 711103

Website: www.zomato.com

Zomato blocked my account with phone number [protected] suddenly and after email they told me that it happened because of operational error in the system but still they are not unblocking my account and they even don't have any valif phone nunber for customer support, they just automated mail response system. They block their customer without giving them any proper reason with proof.

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Address: Bangalore, Karnataka, 560057

Website: Consumer complaints.in

Zomato is very untrustworthy. They do not cancel the order and refund your money if the order is delayed by more than 20 minutes. Also if the restaurant delivers a wrong order and if you bring it to their notice, they don't give a sh*. Zomato has a long way to go to catch up with swiggy in terms of it's professionalism and attitude.. The agents on the zomato app do not even care to answer you.. They just say "we are sorry for the inconvenience" and that's all they do.. They will never cancel your order even if the fault is of the restaurant, they will not refund your money or deliver the right order even if there is a wrong order delivered..in short, if your exact order comes to you within the expected time of delivery, you are fine, else god is the only one who can help. These guys should be dealt with seriously and should not be allowed to take the customers for a ride anymore

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Address: Bangalore, Karnataka, 560045

I ordered in "Gundappa done biriyani mane" from zomato. I did the payment through my debit card, Rs 114.50 got debited from my account. An error occurred while ordering and no order number and no confirmation msg received. The order was not placed but I lost my money.
And customer care number not connecting.
Please refund my money, that's the only money I had😣

+1 photos

Nov 2, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Sushmitha MANJACHARi

from Bengaluru, Karnataka

Oct 3, 2018

Registered contact: [protected]

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Address: 560068

I gave an order to z5loft restaurant in Bangalore and paid in advance but the delivery guy messed the entire order and now zomato is not ready to return the ordet amount. I tood them that you can take back the messed up delivery as I am not going to consume it but still they are not ready to regund the amount.

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Address: Bangalore, Karnataka

Website: Zomato.com

I placed an order thru zomato from freshmenu.. One order was missing n the other was very different from actual and stale taco.. Zomato exec said they cant refund money but will credit for missing item.. I agreed for credit even though i wanted refund.. Whivh means m stuck with them again.. N they are not refunding for poor quality.. Even though i clicked pictures

Nov 12, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Website: www.zomato.com

I activated zomato gold on 11th september 2018 paying rs. 1500.

Within 15 days of registering with you, they revised the policy for zomato gold and deprived me o[censored]sing the same if i go to a restaurant alone. Soon after changing the policy, they have also reduced the prices of this service. They have completely cheated the people who placed faith in you and registered with your zomato gold service.

Nov 3, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Address: Indore, Madhya Pradesh, 452016

I am order food using zomato, i make a payment using this mobile no. [protected] by sbi net banking but after payment of rs. 116.92 deduction,
Returned to zomato page and i got reply is "seasion expired page not found".
And order not book.

This payment is failed due to your technical problem,

I want refund of my amount of rs. 116.92

Thanks

Zomato Complaints & Reviews

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Zomato reviews & complaints page 363

promise not honoured, rude and impotential customer service

refund of rejected order

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unsatisfactory delivery

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found plastic toy in the food I ordered today.

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worst quality of food

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gold membership

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online payment fraud done by company

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check my account and reactivate

poor zomato service

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not got delivery of food ordered even payment already done.

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bank

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tie up with low/no quality restaurants

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zomato stone my coupon code

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blocked my account unnecessarily.

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there is no trust left with zomato, the online food ordering company

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zomato-amount deducted from account without confirmation order

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bad delivery of food order

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not refunding money for poor quality

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changing the policy of zomato gold after I paid for the service

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payment deducted order not booked

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