Zomato Complaints & Reviews

On 7th october 2018 (Sunday) i have ordered one food item through zomato app.in order to receive 50% discount i have used the promo code save50. Also there was a condition that the discount can be availed only through online payment. So i made the online payment of rs 130.87 due to some error i again made another online payment of rs.130.87.

So i have made total online payment of rs.261.74 against the food items. I have also not received the order number.

Kindly refund the amount rs.261.74 as early as possible.

My oder id was [protected] due to not reachable of my mobile number, they cancel my order and tell that 86rupees refunded as zomato credits, but am not receiving credits, am asking the same matter with zomato, they said that you have to bear the loss for the order, at the same time am sending a message to zomato that send me the delivery boy number.

We had ordered food from zomato app dated 7th october, 2018. Zomato order id no [protected]
Immediately after we were having stomach problems.
Later we found trough newspapers that the restaurant udta punjab is also served notice by add. Commissioner fda for unhygienic conditions.
I want to file complaint with zomato for refund of full amount of rs.433 plus compensation for trouble caused

I placed an order on 10th october by registered phon no. [protected]. This was an online payment made by card. I was not able to collect by order due to emergency in my family. I had to go to hospital at the same time. There was no intention of cancellation if there was so i would have not paid online. Hope you understand, so requesting you to please process refund.

Thanks,
Sunny

I order food form the restorent galliyara, khagrana, indore. Suddenley i call to the restore and tell them to not prepared my food is said ok and he cancled my order, but your staff didn't give me my refund, first your staff said i gave menmy refund but after 2-3 day latter they said that i cancled the order but truth is the restoren manager mr. Sahil cancled the order
I have a screen short as a proof and will be attached below
I want my refund

This order was rejected by melting pot. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [protected]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 12days and no response.

Also there is no proper customer care. My money is stuck and my card issuer is asking for a rrn and refund email for which chat associates have no answer and are rude and there is no response from email team.

Worst experience. Playing a huge fraud game by luring customers with their offer and then not refunding the amount when restaurant rejects order!!

I was searching for pizza on zomato and unfortunately I liked the deal of chocolate room but I was just watching the pizzas and selecting. Order was accidently placed and no confirmation from zomato and Paytm as my money (Rs410) was deducted from my patym wallet and after that we called zomato, they just canceled the order but they told no refund will be given please help.

I had ordered food on Zomato and incorrectly gave the delivery address as home when I was in Guindy Office.
I immediately called the delivery boy and spoke to him and informed to cancel the order.
He informed me to chat with the tomato support team and I did that and they also confirmed the cancelation in their chat.

At last, when asked for the refund they told me the food was despatched so no refund can be made.

I confirmed with the delivery boy and gave the order number and he canceled the order at the restaurant.

If the food was despatched the food should have reached my home address which did not happen.

Also sent out an email to the zomato support team and no response from them on the refund.

Dear concern,

I am an indian citizen, resident in uae. For the past 5 months, i have been consistently getting calls from the zomato asking for tim hortons, jbr. I am no where related to tim hortons. I am engineer, working in a reputed organization. Despite of confronting that i am not from tim hortons, i am getting repeated calls on untimely.

This is just annoying and request you to kind necessary action in avoiding wrong calls.

I order dominos pizza using zomato app by paying rs 322.When i recieve call from dominos for my location then they said that they cannot delivered food to my location in mohan garden (delhi). So they said that they are canceling my order from their side. Afterwards Zomato showing the status as delivered which is completely false. I connect with Zomato support, they promise to solve my problem and saying to wait 5-7 business day. But i issue is still not solved. They are saying that i have to wait 5-7days more for refund.
But logically my question is when my food is not delivered then why your app is showing it as delivered. Then they said they contact me but thet didnot even call me.
I just want my paid money back into my account as they cant serve me food due to cancel order from their side.
Its completely their mistake.
Zomato is not giving my refund money.
They are trying to cheat as status of food is showing delivered. But i have proof message for order cancelled.
"Your order no. 38 has been cancelled at our restaurant. We apologies for inconvenience caused. Money will be auto refunded in 7 working days for paid orders."
I just want my refund money by Zomato
www.Zomato.com

I ordered fm empire restaurant through zomato on 10/10/2018 at 12.26pm. O didn't get a status of my order hence contacted customer care who told me there was some technical issues and my order was not accepted and i could re place my order in a while. Please note, my payment was already done through paytm. Not wanting to wait indefinitely, i went ahead and placed my order with swiggy. I was told the money will be credited to my account. Meanwhile, the delivery guy fm empire delivered the food at 1.45pm. My mom had picked up the food thinking it was the food from swiggy. Customer service informed me of the same and i told her to pick up the food as it's not needed and to refund me and i was denied. Firstly, you didn't accept my order and you wanted me to wait indefinitely till you rectified your technical issues??? I ordered in at 12.26pm and food comes in at 1.45pm. Have the decency to make matters right when there is fault on your side. Stop with all the cheating!!

Dear sir
I'm rajendra tawde
I have first time ordered on zomato
Order code :-[protected]
Mode of payment :-paytm
Order name :- mojo 🍕 pizza doubly loaded
Today i had called mojo pizza azad nagar branch and they said my order is cancelled and he said that my money will be refunded in next 5 days but when i'm checking my app order list the order is delivered but not received the order please check something is wrong
And it is showing the money cannot be refunded. Please look into the matter.
Thanks and regards
Raj tawade
([protected]

My order was marked as delivered when in fact it was not. Further, the delivery person was unreachable to follow up on the status of the delivery. The chat support have zero support and has now gone so far as to remove the chat icon from my app! The email id for customer support did not send a single acknowledgement despite repeated emails to them. The phone numbers found with online are invalid. There is no way to contact these people! And with absolutely no accountability, they have simply no functional system that is in place. Pathetic and shameful service.

I ordered food from zomato on 6th oct 2018 and order amount was 310 inr. Order id - [protected]
My order was canceled by restaurant due to food unavailable. After 4days i didn't receive the food neither the refund. When i contacted zomato chat help and they also declined to refund. This is very disappointing to see such services from such a highly reputed organization whose motive is to serve customers best. This is the first time they have canceled my order after 1hour of ordering. Request you to please look into this and initiate the refund asap.

My cashback not get as you have decline my first order due to some issue and 2remaining was cancelled and not get my cashback in paytam please it is humble request to you that please provide my cashback you are declined my complain then i have to go furtheer for these serious issue i had lost 320 rs cashback due to your service i want these cashback get back only

Today i ordered from zomato, after the online payment has been done i was not sure if the order got confirmed or not. This goes upto two hours. I have the order number ([protected]) and so i've initiated the chat. (I can also share the screen shots if needed). I was not getting any notification or any information about my order. Then i decided call the delivery person (Rahul), who himself lacks to share the correct information. So asked him, if i can have a word with the merchant, as this order is for my mother who is unwell. Despite of listening to what i want to say, he misbehaved and disconnected the call. I explained the same over the chat at same time, however no one was there to assist me. Also i was unable to get an appropriate answer for the same. So i decided to cancel the order and asked to refund my money as it's already been too much delayed.
After a while i got a message that they cannot refund my money as i've not accepted the order, which came to me after two hours and that was the only reason i had to cancel the order, due to the pathetic service.
Apart from trying to understand the matter or to make any apologies, they shared an email link to write on.
As of now i'm highly disappointed with the services, staff and merchants as this was very first and now would be the last time i had used this app.
I want you to kindly look into this matter and refund my money as soon as possible.

I have placed an order by mistake in zomato for an amount of 554/-. I have contacted the support immediately to cancel the order and called the restaurant as well. Zomato has no phone support and everything is through chat. I have informed them as well to cancel the order.in 10 min i have got a call from zomato customer representative and i have explained him everything regarding the order. He said that he is going to cancel the order and i will get the refund. The order was cancelled but i didnt get the refund. I have contacted the support again and not they are saying that this cant be refunded. This is not a fare play but zomato. No food and no money. Is this what they are following? If i eat, i will pay. If not why should i. And they have stated in order summary that i will get 554/- as zomato credits but i didnt get those as well. This is not at all tolerable by any of the customers. This incident happened on october 9th, 2018 and the order id i have placed in zomato is #[protected]. Hope you people will take action on this.

This is my email ([protected]@gmail.com)
Sir why my account is blocked. I have also 247rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total 4 order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten.so now please sir unblock me.

I Kishan Tulsyan had placed an Paytm Prepaid Order (along with a tip of Rs 20 to the delivery person) but due to certain grave medical emergency I couldn't take delivery boy's call as coincidentally I was with the doctor which was obviously indispensable & very urgent in nature .

Though the very next minute I did call the delivery guy which was first rejected multiple times and later he responded in a very harsh tone and told that your order has been cancelled.

Please look into the matter carefully and initiate the consequential proceedings for the REFUND and Inconvenience caused due such misconduct and reckless behaviour of delivery boy.

I ordered food through zomato from real food mall for amount of rs. 319.70. First i tried twice via netbanking but encountered error. So i paid from debited card and it got debited from my account but for a longtime it said taking back to merchant site. Pl do not refresh or go back but the order was not completed and was buffering for a long time.
So i had to cancel the transaction.
Pl refund me at the earliest