Zomato Complaints & Reviews

It is brought to our my notice that order placed on 03.07.2018 for rs.304/- was delivered, however the fact is mc donalds had cancelled the order for the reason informed that "cannot deliver from nariman point area" as i stay at girgaon. Further it was informed by the staff of mc donalds that the amount deducted from my account will be credited within a day or two. Now considerable time has passed. But till date amount is not credited to...

I purchased a zomato gold subscription on 13th sep 2018. The amount got deducted from my bank account but i didnt receive any refund back it is the 15th day today. And there is no response from their side. Their app or website also doesnt have any customer care numbers. And the ones which are there on google or anywhere else they dont respond not even pick the # call. They dont reply about mails or anything. Guide me right how do i lodge...

This is 2nd time i’m making a complaint i didn’t get any responses from zomato i ordered from zauk restaurant through zomato app on 24 september after applying my code i done my payment by syndicate bank debit card but didn’t get any order confirmation as the payment gateway get errored but my money was deducted from my account. I have email zomato as well but they didn’t respond
My zomato id is - [protected]@gmail.combr...

Hi,

I would like to inform you that, i have place an order on zomato on 1: 32 today 27.9.2018 for stuffed kulcha for 110/- i pay via paytm 59/- after the coupon, i got a notification for time within 38 min. I will get my food. I m waiting & waiting, no message and no call i received...

Tell me, what will i do, that like service you are provide to the customer

Very disappoint!!!...

Zomato customer service is annoying. They do not take any complaints and do not even resolve issues. Their responses are automated and do not understand the problem a customer is facing.

I have reported an incident 40 hours before about stinky and spoilt food delivered through zomato and still they have not resolved it yet. Forget resolving, no one has acknowledged the issue.

All they say is someone will get...

I am Abhisek Mati,
I ordered on 12th August 2018 from zomato. After sometime I cancelled my order.
But i don't get any refund money. I talked with zomato. They said this is Bank problem. I call the customer care but nobody receive my call. I have sent the email yesterday . but i don't get any reply.
I am totally confused.
zomato says that's not his problem. Uco bank says that's not his problem . so what willi...

My order from China gaon (Mumbai) was delivered after 2:32 hours, this was the most pathetic experience I ever had with any food ordering app, I had place order at 9:08pm and was delivered at 11;40pm. It was my wife's bday and the entire occasion was ruined by Zomato. The customer service provided over chat was rubbish and unhelpful. As it was late we are eggs at home as there was no option of going out. We cannot cancel the order is not...

Hello,

I have done order and order number is [protected].in app it was showing 31 mints for delivery but they have not delivered my food in 1 hours also. I started doing chat online with zomato representative, he/she was saying it will get deliver in 10-15 mins, but no luck. I called deliver boy he said that, he is waiting for another pickup. So i have requested to cancel, but they were not cancelling my request.
br...

I registered a complaint regarding my refund from dominos-zomato on 24th september and i still haven't got any response. Please consider this matter seriously and provide response. While i am regularly in touch with zomato support staff but they are unable to provide an appropriate answer. It's been 6 days now and this is really really annoying. The total amount was 1033 and the restaurant was dominos saket

Contact number...

Hello zomato.. Yesterday we ordered chicken biryani and chicken chilly dry... A delivery boy delivered the food but we received chicken biryani and paneer chilly... We ordered chicken chilly dry but you people gave different food this is very bad... This type of service not good.. I will really not happy.. Its very bad service you have to solve my problem otherwise i will take it seriously
Thank you...

My registered mobile number is [protected]. I just ordered food from a restraunt in zomato. Order number is [protected].
The order was delivered 1.30 hours after placing while i already paid my money.
Further the main issue is the packing of food. Packing was improper and the boxes were open, the soup i ordered split on the rest of the items and i could eat nothing.
I took this issue to zomato chat and i got frustrating...

Date of Incident - 25 Sep 2018
Client Number - [protected](I guess this is normal customer care number)
Description - I raised an issue regarding the delivery of an item from Zomato, and the support staff was behaving in an unethical way with me.
Desirable Resolution - I am well aware that this is not how someone should behave in a professional environment. I would like to ask Zomato to take action against this as soon...

I have cancelled the order on 09/09/2918 from manu's restaurant located at nacharam but amount still not refunded the order number [protected] the restaurant people told that u will get cash back when I apply promo code but I my account was debited for the total amount the customer care is telling that the order is delivered but I have not received any food yet so please do the needful...

The ordered item was delivered on time somehow, but upon inspecting, found the quantity was just 25% of the box and packing was very poor. Looks like this was from some street vendor. Chat support sucks, they just copy paste and don't help. Says no timeline to resolve issue where i wanted to return the item as for the money paid, the quantity, quality was too poor. Support number too says does not exist. Looks like bunch of criminals are...

I paid for Kadak misal but order was not placed by zomato to restaurant, Payment made by me is successful, but after payment it hasn't redirected to zomato. I paid to zomato and it is received by ATOM technology. I also tried to contact zomato but zomato's chat support not working today. Zomato can't deny my refund because i mailed them thrice and also called up restaurant regarding this issue since it is not that much useful for me. If this...

I have placed mass order on zomato for 90macpuff on August 30, 2018 which was cancelled by MacDonald as they were not able to contact me. I was asked to place another order on COD. I have been trying since then but they have not refunded the amount.Every time I speak to a new member explaining my issue again and again and they have their own exuses that it's not processed or we were not informed about it followed by an assurance that it will...

I was ordered food on 16th sept'18 and zomato canceled order by delay and no prepare food in restaurant. I contact with customer care he told me refund 5-7 working day. After 9 days my money not refund till date.

Order number - [protected]
Order mobile number - [protected]
Place - street chef, satyaniketan, new delhi

Preeti
Contact - [protected]...

I ordered for 2 bottle of cokes from belly durbar (Chembur) with delivery address also in chembur. It started showing delivery after around hour and half. I requested on customer chat to cancel the order as it was ordered around 11:40 pm and delivery time was showing 1:20am.
The customer chat representative (Don’t know real human or bot) replied they can’t cancel the order as they can’t waste the food after preparation time etc...

On 24 September I ordered a biryani from zauk restaurant greater noida through Zomato after applying my promo code I made my payment through debit card my money was deducted from my account but I didn’t get confirmation message and the order wasn’t placed. Please refund my money back Zomato
My Zomato e-mail id is [protected]@gmail.com
Please respond as soon as possible....

Order no: [protected]
Date: 23/09/2018 @ 07.15 pm
Promo applied (New50)
I have ordered my food to dominos through zomato, they have accepted order and also i have applied promocode the same has been reflected in invoice/order form. As soon as promo applied i have confirmed my order and paid the payment online through cc. After the payment i realised that the promo amount of rs.150/- not deducted from final amount and payment...