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Updated: Mar 5, 2026
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T
tusharkaushal97
from Sadat, Uttar Pradesh
Oct 7, 2018
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Address: Lucknow, Uttar Pradesh

I ordered around 2 and half hours ago. On placing order my money got deducted but no confirmation was there and it was also not showing up in order history then again i tried once more same thing happened again and till now no confirmation. When i open my sbi transaction history both transactions are there. I tried to contact them through chat support but they are not replying. Now i don’t want food anymore so i want to cancel my order and process refund. I also have my state bank net banking reference number
Zomato customer support has been notified about the posted complaint.
Oct 07, 2018
Updated by tusharkaushal97 My contact number is [protected]
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    S
    Sridhar145
    from Mavelikara, Kerala
    Oct 7, 2018
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    I ordered from zomato app and the money 301 reupees got deducted but the order was not confirmed. Then contacted the zomato support chat, one people replied after 30 minutes after i sent them 348 messages that too by one message telling to check the order with restaurant. I contacted the restaurant and they told order was not placed. Again contacted the support person he didn't even reply. Zomato are cheating people on a large scale.. I need my amount of 301 rupees. And also revoke zomato's license.
    Zomato customer support has been notified about the posted complaint.
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      S
      Soumen Sikdar
      from Bengaluru, Karnataka
      Oct 7, 2018
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      Address: 560068

      Hi,
      I placed an order with kanti sweets today 5mins back. The total payable amount of 63after discount is deducted from my paytm account however your app showing no order placed. Can u help me. I am waiting for ur response at the earliest. My details are given below:
      Name: soumen sikdar
      Mob no: [protected]
      Loc: bangalore
      Alternate number:[protected]
      Zomato customer support has been notified about the posted complaint.
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        A
        Aaliya Sheeryn
        from Chennai, Tamil Nadu
        Oct 7, 2018
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        Address: Chennai, Tamil Nadu, 600071
        Website: Zomato

        I ordered from the nearby restaurant of my area. I reside at mahindra happinest apartments, paruthipattu, avadi. I ordered from mr. Chicks restaurant and made the payment and the payment got deducted from my bank. I tried to contact the support for more than 45 min and they didn't respond. After 45 min they say that there was a problem in the payment gateway and the refund will deflect after 7 working days. How am i supposed to suffer for their technical issues. I had only 300 rupees left for which i paid 250 for the food. And i had no money as i'm home alone. Pathetic situation. I' have been starving for a. Very long time and their response made me aggressive
        Zomato customer support has been notified about the posted complaint.
        Oct 07, 2018
        Updated by Aaliya Sheeryn         Dear Customer, Purchase transaction at HTTP WWW ZOMATO COM NEW DELHI IN using card no. **0133 for INR 249.81 on 07/10/18 is successful. Clear Balance in A/C is INR 83.48. For lost card/unauthorized transactions SMS HOTLIST <last 4 digit of card> at [protected]
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          N
          Neelam Vohra
          from Mumbai, Maharashtra
          Oct 7, 2018
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          Address: 410210
          Website: Zomato

          I have ordered pizza from domino's. The payment deducted from credit card but order not placed with domino's. Order no. Is zomato 01139455. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain or get help. Very pathetic service
          Zomato customer support has been notified about the posted complaint.
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            N
            Nagendra T
            from Chennai, Tamil Nadu
            Oct 7, 2018
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            Address: 600097
            Website: Zomato app

            I have ordered via zomato app. It's been past 1 hour and there is no update about my order. When i tried to connect to support team, they are not even responding to my messages.
            After 40 min of continuous messages, they said contact the restaurant.

            This is not at all acceptable. Support team should respond at least.

            I am so much disappointed with zomato service and customer support.
            Zomato customer support has been notified about the posted complaint.
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              R
              Ravindra Dev
              from Mayiladuthurai, Tamil Nadu
              Oct 7, 2018
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              Address: Bangalore, Karnataka, 560066
              Website: Zomato

              I ordered chicken drumstick from zomato app and the money got deducted but the order was not confirmed. Then contacted the zomato support chat, one people replied after 30 minutes after i sent them 348 messages that too by one message telling to check the order with restaurant. I contacted the restaurant and they told order was not placed. Again contacted the support person he didn't even reply. Zomato are cheating people on a large scale. My friend faced the same issue. I need my amount of 195 rupees. And also revoke zomato's license.
              Zomato customer support has been notified about the posted complaint.
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                A
                avpblr
                from Namagiripettai, Tamil Nadu
                Oct 7, 2018
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                I placed an order at bheema restaurant through zomato. Zomato charged me rs. 1759.60, which i paid by credit card. On receiving the order restaurant charged only rs. 1449. They told me excess billing has been done by zomato and we have to contact them for refund. I submitted a complaint at chat, but didnt get any response. Hope the company addresses the issue and refunds the excess.
                Zomato customer support has been notified about the posted complaint.
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                  R
                  rhead949
                  from Pune, Maharashtra
                  Oct 7, 2018
                  Resolved
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                  Resolved

                  I tried placing an order at karbi town, pune through zomato on 7th october but the order was not placed and showed failure. But the payment of rs294.60 has still got deducted "twice" from my account on trying the second time too. On trying to get in touch with the customer service no response whatsoever. Kindly look into the matter as soon as possible and refund my money rs589.2
                  Oct 15, 2018
                  Complaint marked as Resolved 
                  Zomato customer support has been notified about the posted complaint.
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                    V
                    Vishal Subramanian
                    from Chennai, Tamil Nadu
                    Oct 7, 2018
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                    Website: Zomato food delivery app

                    I placed order in zomato on 7 october 2018 at 2.20pm from shree mithai. I ordered 2 rasgulla and 1 chocolate truffle cake piece. It totalled to ruppes 85.35 which was debitted from my bank account.
                    But i havent received order confirmation and now it shows the shop is closed for ordering. It is taking me back to the cart view to do it all from first.
                    I want my order or i want refund!!
                    The customer care personnel is asking me to contact the shop as they are not able to view the order. They are not reponding properly also. Its already been 45 minutes since i complained.
                    I need my money back!!
                    Zomato customer support has been notified about the posted complaint.
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                      S
                      Soham Modhe
                      from Pune, Maharashtra
                      Oct 7, 2018
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                      Address: 400081

                      I had placed an order... Whose order details i am not able to access on the app.. Its showing technical issue contact the hotel or yhe delivery guy... I did contact the hotel they told me there is no such order placed and there is no delivery guy there or else they could have sent it out... Zomato support replied to me saying there are facing a technical issue i dont know whom to contact now they have deducted the amount but nothing is delivered
                      Its a waste of time and my money too
                      I have attached a screenshot showing the status as awaiting confirmation from the hotel... The status hasnt changed at all
                      Zomato customer support has been notified about the posted complaint.
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                        S
                        Shrikant Badhiye
                        from Pune, Maharashtra
                        Oct 7, 2018
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                        Address: Pune, Maharashtra, 411057

                        I have ordered from zomato through net banking.. Amount rs.230.40 but order not placed.. Kindly do the needful to return my money asap. I am not able to see order in zomato.. And it's time waste too.. Kindly revert back asap.. Other i need to take help from consumer court..
                        Please refer below reference number.

                        07-oct-18 vide ref no. [protected].
                        Zomato customer support has been notified about the posted complaint.
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                          N
                          Nilats
                          from Chennai, Tamil Nadu
                          Oct 7, 2018
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                          Address: Chennai, Tamil Nadu
                          Website: Zomoto

                          I ordered food through zomoto app... And done transaction through netbanking rs 135... After the transaction i opened app for tracking but the order not placed and opened that restaurant in that it's showing currently closed for online orders... After transaction how they closed... Really this is an embarrassing moment for me... Kindly refund my money... I'm totally frustrated bcoz of this... I'm in hungry now... And i'm uploaded that transaction message also
                          Zomato customer support has been notified about the posted complaint.
                          Oct 07, 2018
                          Updated by Nilats                           I ordered food through zomoto app... And done transaction through netbanking... After the transaction I opened app for tracking but the order not placed and opened that restaurant in that it's showing currently closed for online orders... After transaction how they closed... Really this is an embarrassing moment for me... Kindly refund my money...
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                            M
                            Munna393
                            from Visakhapatnam, Andhra Pradesh
                            Oct 7, 2018
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                            no response from chat. completely poor service

                            Address: 522660
                            Website: Zomato

                            I didn't get my order and the irresponsible zomato chat guys are not responding to me from 1 hour. I really don't know the status of my order. It is still showing in kitchen but when i call restaurant directly they have informed me that order was sent from their end. No sign of delivery as well as zomato chat. Its completely irresponsible and insane behaviour of your staff. Struggling to get food for almost 3 hours from 12 noon. Now it is...
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                            suresh kola
                            from Hyderabad, Telangana
                            Oct 7, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500096
                            Website: www.zomato.com

                            I have ordered food online quite long ago and it was mentioned that the food will be delivery by today 1:43 pm and since then i have not received call from even zomato or from the restaurant i ordered. That is fine if it takes time to be delivered but the thing is there is not even information from the support team as if it takes time or order will be cancelled.
                            Oct 7, 2018
                            Complaint marked as Resolved 
                            Responded after couple of hour
                            Zomato customer support has been notified about the posted complaint.
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                              UmangAgga
                              from Noida, Uttar Pradesh
                              Oct 7, 2018
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                              Address: Gurgaon, Haryana, 122002

                              An order was placed with nutriobox via zomato and clear instructions were given that the food is meant for a sick person, so do not make it spicy. However, when i received the food, a couple of things were out of place.

                              A. The food was extremely spicy, to a point where it looked like it was intentionally made spicy. It was unbearable to eat even for an un-sick person.

                              B. The shake was open and the contents were spilled in the box. So it was useless.

                              I have tried to contact zomato but to no avail. This has been the poorest service i have received from an online portal. I want strict action to be taken against the company.
                              Zomato customer support has been notified about the posted complaint.
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                                S
                                Samyak Bhat
                                from Mumbai, Maharashtra
                                Oct 7, 2018
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                                Address: Mumbai City, Maharashtra, 400071

                                I ordered food from wok hei, chembur which cost rs.1622. The order was not places but the money got deducted from my paytm wallet. I need a refund of my deducted money. I will attach the screenshot of the transaction.
                                I tried contacting the zomato customer care via app chat as well as tried their phone numbers. But there is not response from either of the platforms.
                                Zomato customer support has been notified about the posted complaint.
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                                  K
                                  kk. kamdar
                                  from Pune, Maharashtra
                                  Oct 7, 2018
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                                  Address: 411038
                                  Website: Zomato.com

                                  I have ordered food from zomato app.. From medhekar misal, pune.. So i have ordered 2 misal and applied coupon.. And paid 73.75 rs.. But after that i didn't get any notification about delivery of food.. So i called the medhekar restaurant they told me they didn't get any order.. So what to do?.. And still money didn't get refunded.
                                  And this is the second time and i'm going to file a complaint against this zomato.
                                  Zomato customer support has been notified about the posted complaint.
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                                    V
                                    VasaviCh
                                    from Bengaluru, Karnataka
                                    Oct 7, 2018
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                                    I made a payment of 109 rs for an order on zomato. Money got deducted but it's not showing in my orders list. When i contacted chat support, there is not reply from them after waiting for 2 hours. Not able to reach them on customercare numbers as well. Payment reference number is igaenbtnf8. Refund my amount in in time otherwise i will file a consumer case.
                                    Zomato customer support has been notified about the posted complaint.
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                                      A
                                      ANUSH____123456789
                                      from Mumbai, Maharashtra
                                      Oct 7, 2018
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                                      Address: Mumbai City, Maharashtra, 400075

                                      Because of zomato my order has failed in my phone its displaying there is failed transactions and i have lost my 220/- plzz asap give my money 220 rs back zomato is becoming worst plzz don't take our middle class people's money 220/- rs give it back my phone no. From which i have order failed is [protected] email-id [protected]@gmail.com plzzz zomato give my money back
                                      Zomato customer support has been notified about the posted complaint.
                                      Oct 07, 2018
                                      Updated by ANUSH____123456789                                       Give my money back 220 rs
                                      Oct 07, 2018
                                      Updated by ANUSH____123456789                                       Resolve This Issue Today Itself Zomato !!! I m fed up now !!! I want the answer today only!!!
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