Zomato Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500003

Dear sir.
I m rizwan my mobile number [protected] i order food from zomato app from name azam hotel in secunderabad firstly it's show me to pay from paytm when i pay it automatically order has been cancelled and my money was debited from my account why the hell is this happening sir when i ask customer service there are telling there is a technical issue not a one person is responding correctly... I want my refund back.. Guys my suggestion for all you to don't pay them online or any paytm payment..

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Address: Ghaziabad, Uttar Pradesh

I tried placing an order of samosa from ghaziabad through zomato on 7th october but the order was not placed and showed failure. But the payment of rs130.00 has still got deducted "twice" from my account on trying the second time too. On trying to get in touch with the customer service no response whatsoever. Kindly look into the matter as soon as possible and refund my money rs260.00

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Address: Mumbai City, Maharashtra, 400095

1) 1) i want my money back order id : [protected] hotel radhakrishna malad they accepted the order and lied that its on d way... But i never received d parcel... Hotel guy said we forgot cooking ur order. I need my money back
2) i made two orders for 107.25 each through zomato frm pizza hut but the transaction got cancelled but my money got debited both the times i need my refund.

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Address: Hyderabad, Andhra Pradesh, 500003

On october 7th 2018, money deducted two times but order not placed. First time restaurant rejected and second time network issue, when coming back from payment didn't get response. Total 142+157=299, i have bank statement also. Please take it as priority one and resolve the issue asap. I attached statement also please take a look. Thanks for this please refund my money

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Address: Lucknow, Uttar Pradesh

I ordered around 2 and half hours ago. On placing order my money got deducted but no confirmation was there and it was also not showing up in order history then again i tried once more same thing happened again and till now no confirmation. When i open my sbi transaction history both transactions are there. I tried to contact them through chat support but they are not replying. Now i don’t want food anymore so i want to cancel my order and process refund. I also have my state bank net banking reference number

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Oct 07, 2018

Updated by tusharkaushal97 My contact number is [protected]

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I ordered from zomato app and the money 301 reupees got deducted but the order was not confirmed. Then contacted the zomato support chat, one people replied after 30 minutes after i sent them 348 messages that too by one message telling to check the order with restaurant. I contacted the restaurant and they told order was not placed. Again contacted the support person he didn't even reply. Zomato are cheating people on a large scale.. I need my amount of 301 rupees. And also revoke zomato's license.

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Address: 560068

Hi,
I placed an order with kanti sweets today 5mins back. The total payable amount of 63after discount is deducted from my paytm account however your app showing no order placed. Can u help me. I am waiting for ur response at the earliest. My details are given below:
Name: soumen sikdar
Mob no: [protected]
Loc: bangalore
Alternate number:[protected]

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Address: Chennai, Tamil Nadu, 600071

Website: Zomato

I ordered from the nearby restaurant of my area. I reside at mahindra happinest apartments, paruthipattu, avadi. I ordered from mr. Chicks restaurant and made the payment and the payment got deducted from my bank. I tried to contact the support for more than 45 min and they didn't respond. After 45 min they say that there was a problem in the payment gateway and the refund will deflect after 7 working days. How am i supposed to suffer for their technical issues. I had only 300 rupees left for which i paid 250 for the food. And i had no money as i'm home alone. Pathetic situation. I' have been starving for a. Very long time and their response made me aggressive

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Oct 07, 2018

Updated by Aaliya Sheeryn Dear Customer, Purchase transaction at HTTP WWW ZOMATO COM NEW DELHI IN using card no. **0133 for INR 249.81 on 07/10/18 is successful. Clear Balance in A/C is INR 83.48. For lost card/unauthorized transactions SMS HOTLIST <last 4 digit of card> at [protected]

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Address: 410210

Website: Zomato

I have ordered pizza from domino's. The payment deducted from credit card but order not placed with domino's. Order no. Is zomato 01139455. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain or get help. Very pathetic service

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Address: 600097

Website: Zomato app

I have ordered via zomato app. It's been past 1 hour and there is no update about my order. When i tried to connect to support team, they are not even responding to my messages.
After 40 min of continuous messages, they said contact the restaurant.

This is not at all acceptable. Support team should respond at least.

I am so much disappointed with zomato service and customer support.

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Address: Bangalore, Karnataka, 560066

Website: Zomato

I ordered chicken drumstick from zomato app and the money got deducted but the order was not confirmed. Then contacted the zomato support chat, one people replied after 30 minutes after i sent them 348 messages that too by one message telling to check the order with restaurant. I contacted the restaurant and they told order was not placed. Again contacted the support person he didn't even reply. Zomato are cheating people on a large scale. My friend faced the same issue. I need my amount of 195 rupees. And also revoke zomato's license.

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I placed an order at bheema restaurant through zomato. Zomato charged me rs. 1759.60, which i paid by credit card. On receiving the order restaurant charged only rs. 1449. They told me excess billing has been done by zomato and we have to contact them for refund. I submitted a complaint at chat, but didnt get any response. Hope the company addresses the issue and refunds the excess.

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I tried placing an order at karbi town, pune through zomato on 7th october but the order was not placed and showed failure. But the payment of rs294.60 has still got deducted "twice" from my account on trying the second time too. On trying to get in touch with the customer service no response whatsoever. Kindly look into the matter as soon as possible and refund my money rs589.2

Oct 15, 2018

Complaint marked as Resolved

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Website: Zomato food delivery app

I placed order in zomato on 7 october 2018 at 2.20pm from shree mithai. I ordered 2 rasgulla and 1 chocolate truffle cake piece. It totalled to ruppes 85.35 which was debitted from my bank account.
But i havent received order confirmation and now it shows the shop is closed for ordering. It is taking me back to the cart view to do it all from first.
I want my order or i want refund!!
The customer care personnel is asking me to contact the shop as they are not able to view the order. They are not reponding properly also. Its already been 45 minutes since i complained.
I need my money back!!

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Address: 400081

I had placed an order... Whose order details i am not able to access on the app.. Its showing technical issue contact the hotel or yhe delivery guy... I did contact the hotel they told me there is no such order placed and there is no delivery guy there or else they could have sent it out... Zomato support replied to me saying there are facing a technical issue i dont know whom to contact now they have deducted the amount but nothing is delivered
Its a waste of time and my money too
I have attached a screenshot showing the status as awaiting confirmation from the hotel... The status hasnt changed at all

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Address: Pune, Maharashtra, 411057

I have ordered from zomato through net banking.. Amount rs.230.40 but order not placed.. Kindly do the needful to return my money asap. I am not able to see order in zomato.. And it's time waste too.. Kindly revert back asap.. Other i need to take help from consumer court..
Please refer below reference number.

07-oct-18 vide ref no. [protected].

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Address: Chennai, Tamil Nadu

Website: Zomoto

I ordered food through zomoto app... And done transaction through netbanking rs 135... After the transaction i opened app for tracking but the order not placed and opened that restaurant in that it's showing currently closed for online orders... After transaction how they closed... Really this is an embarrassing moment for me... Kindly refund my money... I'm totally frustrated bcoz of this... I'm in hungry now... And i'm uploaded that transaction message also

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Oct 07, 2018

Updated by Nilats I ordered food through zomoto app... And done transaction through netbanking... After the transaction I opened app for tracking but the order not placed and opened that restaurant in that it's showing currently closed for online orders... After transaction how they closed... Really this is an embarrassing moment for me... Kindly refund my money...

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Address: 522660

Website: Zomato

I didn't get my order and the irresponsible zomato chat guys are not responding to me from 1 hour. I really don't know the status of my order. It is still showing in kitchen but when i call restaurant directly they have informed me that order was sent from their end. No sign of delivery as well as zomato chat. Its completely irresponsible and insane behaviour of your staff. Struggling to get food for almost 3 hours from 12 noon. Now it is...

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Address: Hyderabad, Andhra Pradesh, 500096

Website: www.zomato.com

I have ordered food online quite long ago and it was mentioned that the food will be delivery by today 1:43 pm and since then i have not received call from even zomato or from the restaurant i ordered. That is fine if it takes time to be delivered but the thing is there is not even information from the support team as if it takes time or order will be cancelled.

Oct 7, 2018

Complaint marked as Resolved

Responded after couple of hour

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Address: Gurgaon, Haryana, 122002

An order was placed with nutriobox via zomato and clear instructions were given that the food is meant for a sick person, so do not make it spicy. However, when i received the food, a couple of things were out of place.

A. The food was extremely spicy, to a point where it looked like it was intentionally made spicy. It was unbearable to eat even for an un-sick person.

B. The shake was open and the contents were spilled in the box. So it was useless.

I have tried to contact zomato but to no avail. This has been the poorest service i have received from an online portal. I want strict action to be taken against the company.

Zomato Complaints & Reviews

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Zomato reviews & complaints page 362

payment issue

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i want to refund my money... otherwise i want to complain in consumer court

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money refund/restaurant not delivered my food

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money deducted 2 times but order not placed

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money got deducted twice but no confirmation for the same

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money deducted but order not placed. cheating hub zomato

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my order amount is deducted however order is not booked

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my payment deducted and did not reflect due to their technical issue

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payment deducted but order not placed

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I'm complaining about the order which I placed via zomato app.

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money got deducted but order is not confirmed

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excess billing

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money deducted but order failure

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my order is not delivered but money is debited from my account

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money deducted but no delivery

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amount deducted from account but order not placed

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food not delivering after transaction

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no response from chat. completely poor service

ordered food not delivered and no support number is responsive

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food order: damaged and spicy

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