Zomato Complaints & Reviews

Bad and worst experience with zomato

Zomato has steel my money by not giving the order instead it is saying address is wrong
Dead worst Zomato I spit on you
Cheaters ###
I am deleting this app n I don't encourage this app or services

Chutiyew fakir paise khaaa k bethee hai

Order Number: [protected]

Zomato failed to deliver the order stating that the address was wrong and refused to refund the amount. I think this is a ploy by Zomato to make some dirty money. My order page showed the correct address. In fact we had received an order from Zomato to the correct address just the previous day.

This was the first instance where Zomato delivery executive claimed that the map directed him to some other place and that it was too far away for him to backtrack to the correct address. To make things worse the customer care executive suggested that I pay the delivery boy 30 Rs extra in order to get the food delivered. I refused to pay since Rs 34 was already paid by me as 'Delivery Charges' at the time of billing. This is when the customer care person proceeded to cancel the order and told me that the amount cannot be refunded. I asked for his name but he said he cannot divulge such information. Such a pathetic joke.

Imagine Zomato pulling off such a stunt with hundreds of customers throughout the country everyday and making extra money. I've decided never to order from Zomato again.