Zomato Complaints & Reviews

Today i ordered from zomato, after the online payment has been done i was not sure if the order got confirmed or not. This goes upto two hours. I have the order number ([protected]) and so i've initiated the chat. (I can also share the screen shots if needed). I was not getting any notification or any information about my order. Then i decided call the delivery person (Rahul), who himself lacks to share the correct information. So asked him, if i can have a word with the merchant, as this order is for my mother who is unwell. Despite of listening to what i want to say, he misbehaved and disconnected the call. I explained the same over the chat at same time, however no one was there to assist me. Also i was unable to get an appropriate answer for the same. So i decided to cancel the order and asked to refund my money as it's already been too much delayed.
After a while i got a message that they cannot refund my money as i've not accepted the order, which came to me after two hours and that was the only reason i had to cancel the order, due to the pathetic service.
Apart from trying to understand the matter or to make any apologies, they shared an email link to write on.
As of now i'm highly disappointed with the services, staff and merchants as this was very first and now would be the last time i had used this app.
I want you to kindly look into this matter and refund my money as soon as possible.

I have placed an order by mistake in zomato for an amount of 554/-. I have contacted the support immediately to cancel the order and called the restaurant as well. Zomato has no phone support and everything is through chat. I have informed them as well to cancel the order.in 10 min i have got a call from zomato customer representative and i have explained him everything regarding the order. He said that he is going to cancel the order and i will get the refund. The order was cancelled but i didnt get the refund. I have contacted the support again and not they are saying that this cant be refunded. This is not a fare play but zomato. No food and no money. Is this what they are following? If i eat, i will pay. If not why should i. And they have stated in order summary that i will get 554/- as zomato credits but i didnt get those as well. This is not at all tolerable by any of the customers. This incident happened on october 9th, 2018 and the order id i have placed in zomato is #[protected]. Hope you people will take action on this.

This is my email ([protected]@gmail.com)
Sir why my account is blocked. I have also 247rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total 4 order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten.so now please sir unblock me....

I Kishan Tulsyan had placed an Paytm Prepaid Order (along with a tip of Rs 20 to the delivery person) but due to certain grave medical emergency I couldn't take delivery boy's call as coincidentally I was with the doctor which was obviously indispensable & very urgent in nature .

Though the very next minute I did call the delivery guy which was first rejected multiple times and later he responded in a very harsh tone and told that your order has been cancelled.

Please look into the matter carefully and initiate the consequential proceedings for the REFUND and Inconvenience caused due such misconduct and reckless behaviour of delivery boy.

I ordered food through zomato from real food mall for amount of rs. 319.70. First i tried twice via netbanking but encountered error. So i paid from debited card and it got debited from my account but for a longtime it said taking back to merchant site. Pl do not refresh or go back but the order was not completed and was buffering for a long time.
So i had to cancel the transaction.
Pl refund me at the earliest

I ordered this afternoon from qd's via zomato for 1107.80 inr. Order id - ztd188e8efa9fbfe85f
My order was cancelled by restaurant due to inconvincing reasons. We didn't receive the food neither the refund. Zomato chat help was also of no use and declined to refund us. This is very dissapointing to see such services from such a highly reputated organization whose motive is to serve customers best. This is the second time they have cancelled my order after 1hour of ordering. Request you to please look into this and initiate the refund asap.

Looking forward to hear

Thanks
Rishika gupta

I ordered some food through order id [protected] dt 6th october 2018 and as i received the order i found that total order is a waste. It was not in consumable form and i had to throw all the stuff in garbage. I attached three photos also for your reference. All pizza stuffing is stuck up to their box, honey chilli potato is almost a waste as it contains no vegetables and last but not the least veg manchurian is in liquid form as i ordered dry one.
I immediately ping you on support tab and they assured me that they will do something regarding this.
I called up restaurant staff he said sorry again and again. But zomato didn't refund any amount to me in fact they know the order is of inferior quality.
I ping on support tab and they regularly assured me they take up the matter to concerned department but no action has been taken yet.
I don't know cherry'n and i ordered through zomato but this time you had looted me.

Order from papa please cafe.
Placed on 7th oct at 10:48 pm.
Id: [protected]
This order was placed by me on the date given. The first problem was food was delivered 1 hour later to me it and the order was incomplete the coffee was not as per the minimum level and the food was worst. It was like that it has been cooked a day before and than that has been delivered. Complain so many time in zomato chat but no satisfactory reply was given by your team.
So you please check it and provide refund of the entire amount because of defecency of service by your team and restruent.

I ordered food mistakely saying i will pick up from the restaurant as soon as i saw that i tried multiple times contacting the customer care via chat and pathetic was toll free number was not working after 2 hours i got reply saying the food was delivered now you guys tell me at 11:45 were i go and beg for food worst service of zomato never expected.

My name is yukti, i am using zomato since a long time now. I have 2 gold membership also so i expect a proper reply and coordination from zomato.
I placed the order yesterday from the number - [protected] registered under the name laxman das
I placed the order at 9:00 pm
And till 12 zomato was not even responding regarding my order. The order was made for the restaurant - kfc
When i called kfc they said thaty order is ready but there is no delivery boy to pick my order and when i tried to contact zomato they were not responding with anything
And at 12 i had to finally cancel my order
The next day when i contacted zomato
They were ready to give me cashbacks coupons and every sort of discounts to not complaint against them.
And today again i ordered from zomato for kfc at 9:00 pm and again the situation is same
Its about 11:30 now and no clue what’s happening with my order
When we contact zomato, they are not available and when we contact kfc they say that my order is ready
Last night i went to bed empty stomach and today also the situation also remain the same
Its the responsibility of zomato to atleast reply to my messages or atleast try to contact me
Contacting me after 12 and telling me to cancel the order is really a long time
It took atleast 3 hours for them to decide my order.
Contact info:
Yukti mehendiratta
[protected]
Cintact info:
Order placed from faridabad sector 28
To kfc sector 35 faridabad

I have cancelled my order (Zomato Media Pvt Ltd Order #ZTD18996BEC056C929A5 Oct 03, 08:57pm)on 3oct18 and even got a confirmation call from zomato customer care service center. They told me that they will refund the amount in 3-4 working days but on 8 Oct18 when I text them about not getting refund they msg me their system didn't show that the order was cancelled. I provide them their delivery boy number and that restaurant number also to cross check but still they are not responding. Zomato refund my money as soon as possible.

Today( 8.10.2018). i have placed an order using zomato app at super snacks restaurant using code new50. Money have got deducted from my account but, I have not received my order.I have got the message from Zomato your order was delivered. I have tried calling zomato customer care but no one is responding. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible.
Order ID: [protected]
Promo - (NEW50)
Order id - [protected]

I have placed an order in Zomato at 10.46 am on 7th October, 2018.Rupees 130 have been debited from my account but my order is not delivered and there is no information about my order.I have raised a complaint to Zomato.They replied me like they will resolve my issue but still there are no steps taken.I have called to their customer care number there is no response.I have mailed them a lot of times but there is no reply for my mail.Bad experience from zomato.

I paid for 5 rolls and one of them was sent as veg roll ispite of the fact it was ordered as non veg! The restaurant did not help at all and when I contacted zomato they are not replying for over 41 mins. What should I do?
When I asked the restaurant to resolve the issue they simply denied it and asked me to contact the point of purchase which is zomato and then I do not get a response. Like amazing, it doesn’t help me at all. Previously in the last chat I contacted zomato for an order related to dominos and again they asked me to contact dominos. If I need to contact the Company or restaurant again then why would I order from zomato, I can order directly through them.. that’s useless and not getting a response has left me in an embarrassing situation.

Mam/sir
Mere paise cut ho gye bt order nhi aya...
Or paise bi vapis nhi aye...
Yeh mere saath ek aaj huya 70rs ek huya tha 20 days phele 2512 rs...
Meri complaint jldi se jldi solve ki jaye... It's req to u from my side... Nhi toh majburan mujhe head office m complaint krni padhegi... Pls it's a req... Pls... Jldi se jldi solve karo meri prob... Pls

Its 8 october, 2018 and time is 6:55pm.
I have ordered the food from a restaurant from Kalkaji at 5:07pm.
The restaurant accepted the order. I thought the order will take an hour to arrive and its been almost 2 hrs and the order has not arrived yet.
Plus when I was looking at order status, it was showing - your order is on its way.All the zomato customer care number was coming out of service.

Then I have to call the restaurant personally and restaurant itself told me that they will be giving my order tomorrow as there was a glitch from Zomato`s end.

Hi team,

On 08/10/18 evening around 4:14. I have ordered pizza from mothers sandwitch & pizza through zomato. Due to some inconvenience order cancelled by mothers sandwitch & pizza restaurant. However payment of 150rs made through zomato which is not been refunded yet.

I tried calling zomato customer care and the recording says sorry number doesn't exist.

My order no. Is [protected]

Hi team,
This is to inform you that i made an order today and hence inappropriate food was been delivered from zomato however when i raised a concern to tgeur chat support when just igored that by saying that we will not let that happened next time and we are just giving you the credit in points of that amount i am totally disatisfied and i said that i want to speak to your manager however they neglected that by stopping replying to my text

Today i have placed an order using zomato app at captain cook restaurant using code new50. Money have got deducted from my account but, i have not received my order. I have got the message from zomato your order was delivered. I have tried calling zomato customer care but no one is responding. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible.
Order id: [protected]
Promo - (New50)
Delivery boy number: [protected]

I ordered food from pratik briyani today 8th oct 2018. Money got deducted from my bank account. But order was not placed. I want my money back. Please help me out and refund my money. Please respond chat support is not working. Please it was 282 rps please i want my money back. Please i want my money back. Please respond and give my refund. I even called at the restaurant pratik briyani but my call was not recieved and second time i called the no was switched off. Please check this out please