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Updated: Nov 26, 2025
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H
Harfan
from Udumalaippettai, Tamil Nadu
Oct 7, 2018
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Address: Bangalore, Karnataka

Hello sir, we ordered chicken tikka and chicken archaeology we gave 268 rs.. By we didn't recieved food but i got message that it food was delivered.. But i didn't received.. I called delivery boy and he said he was in another delivery.. Ieill pay 100 rs.. It's really shocked me.. What is going on.. He was not responding now.. My money was debited.. U have to solve my problem otherwise i will take it as seriously i simply loss my money and cash back offer also... I[censored] not solved my problem i will share it with my friends, neighbours and colleges and with media... U have to solve my problem
Thank you
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    A
    Ahuja Prince
    from Noida, Uttar Pradesh
    Oct 7, 2018
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    Address: Ghaziabad, Uttar Pradesh, 201010

    Today i ordered 3 plates chole bhature (Rs225) from bunty chole bhature (Indrapuram) via zomato app.
    The money was deducted (Via sodexo meal coupon) but it’s written that no order placed.. Even i called in the restroom and they said the guy has come and taken your order but it never reached me..
    Very very disappointed please look into the matter..
    I have ordered it from my brothers phone
    What is the procedure of refunding the money?
    Zomato customer support has been notified about the posted complaint.
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      S
      Shivam12345
      from Ahmedabad, Gujarat
      Oct 7, 2018
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      Address: 382007

      I ordered food from zomato, food delivery service. I made the payment via paytm. The amount for the food was deducted but neither the order for food was placed nor it showed in the zomato mobile application. That order is placed or not
      Then i contacted zomato customer service through their chat service but they were not responding, and it kept on displaying to wait for 1 minute i waited for 1 hour (Still no response) but there was no response from them, when i contacted the restaurant to ask whether the order was placed or not they said no the order has not come through, it's been 2:30 hrs now, i placed the order around 3:00 pm they have not even responded yet, i am still hungry waiting for my food.
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        D
        Devil gamer
        from Hoshiarpur, Punjab
        Oct 7, 2018
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        Address: Ludhiana, Punjab, 141002

        Zomato in this way you fool people. I ordered on zomato at 2:52 and when i try to order the food the order got stuck and they deducted my money from my paytm account and they showed error on order. When i tried to chat with zomato they said there is technical error and said me to go to restaurant. Then i go to restaurant and the said we cannot do anything in this matter. What the # zomato i want my money back in anyway. My transaction i'd [protected]
        Oct 7, 2018
        Complaint marked as Resolved 
        Zomato customer support has been notified about the posted complaint.
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          T
          The Coolest Siblings
          from Amritsar, Punjab
          Oct 7, 2018
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          Address: 143001
          Website: Zomato

          Zomato was sending messages since yesterday to give flat 50 percent discount on sunday. I ordered food from cafe connect, amritsar for rs 1312 through debit card and was surprised when i got a message from my bank that the whole am6of rs 1312 has been credited. I felt so cheated by the zomato group. I tried to search zomato helpline but didn't find any working number. I called cafe connect but they were unable to help pr cancel my order as i had placed the order through zomato. Please refund my 50 percent as claimed by zomato or else i would have to lodge a complaint against zomato in consumer court.
          Zomato customer support has been notified about the posted complaint.
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            A
            Amruta314
            from Pune, Maharashtra
            Oct 7, 2018
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            Address: Pune, Maharashtra, 411017

            I was trying to place order from but my money got debited and order was not got placed (Using paytm), i tried to call zomato customer care but could not reach. Please provide valid customer care no for pune region.
            Below is the order id for your reference.

            Ztd182a2a73a81a438a9

            Please let me know how can i get my money back. I think zomato is big scam and these people are scammer. No customer care no, no complaint mail id, no online helpdesk.
            Zomato customer support has been notified about the posted complaint.
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              P
              Pratik Hegde
              from Mumbai, Maharashtra
              Oct 7, 2018
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              Address: Thane, Maharashtra, 400606

              Today, i tried to order from kfc and used sodexo meal card for payment after using sun50 promo code, but instead amount got deducted immediately without any order getting placed with message displayed as "bad gateway"
              Also no response from customer care
              This is seriously an urgent matter and request you to revert back at the earliest possible time.
              Zomato customer support has been notified about the posted complaint.
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                S
                Sharvari Pande
                from Gurgaon, Haryana
                Oct 7, 2018
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                Address: New Delhi, Delhi, 110060

                Order not reached to restaurant and also money is not delivered to their account. Still money is deducted from my account on doing online payment. Plz make provision for the refund as money did not reach restaurant but deducted from my account. Also no customer care response either on application nor on wesite. Such kind of service delivery is unexpected from enterprises like zomato!
                Zomato customer support has been notified about the posted complaint.
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                  A
                  azarudeen mohamed
                  from Madurai, Tamil Nadu
                  Oct 7, 2018
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                  Address: Coimbatore, Tamil Nadu, 641017
                  Website: Zomato

                  I ordered food using zomato app in chhicken express hotel for 500 rupees and they delivered uncooked, smelly and un hygine food. When i tried to raise a complaint there was no response since last 4 hrs. This is really horrible zomato always have this issue they never communicate to cudtomer. Some restaurent themself recommend us to use swiggy and food panda. This time my mother vomited after eating that smelly chicken.

                  Zomato order id: [protected]
                  Contact number: [protected]
                  Zomato customer support has been notified about the posted complaint.
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                    B
                    BhagyashreeRB
                    from Mumbai, Maharashtra
                    Oct 7, 2018
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                    Address: Thane, Maharashtra, 421202

                    I have ordered veg. Handi n dal khichdi from modern kitchen, dombivli. The payment deducted from debit card ending 3679 (₹200) but order not placed with modern kitchen. Order no. Is zomato 1167959. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain or get help. Very pathetic service...
                    Zomato customer support has been notified about the posted complaint.
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                      A
                      Arvinder Singh Dhingra
                      from Jalandhar, Punjab
                      Oct 7, 2018
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                      Address: Ludhiana, Punjab, 141012

                      I had ordered food from cafe carolina in ludhiana. On enquiring the status i am being told that they have payment issues with your company so they are not taking prepaid orders. Is this the way you people work? This is highly uncalled for way of functioning. The person at the said restaurant used the choicest of language for you people. It is your internal matter and customers are being harrassed for no fault od theirs. Sort out your issues.
                      Zomato customer support has been notified about the posted complaint.
                      Oct 07, 2018
                      Updated by Arvinder Singh Dhingra                       No response from the said company. Call me at [protected]
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                        S
                        Shah Rukh Huz Zayn
                        from Chennai, Tamil Nadu
                        Oct 7, 2018
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                        Address: 600073
                        Website: www.zomato.com/chennai

                        I had placed an order for kulfi at lassi shop in selaiyur, chennai. I applied the code save50 the offer was valid so i did the card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint.
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                          A
                          Ashanmathi Ashanmath
                          from Ernakulam, Kerala
                          Oct 7, 2018
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600014

                          I placed an order on magic pan from pizza hut in zomato for 250 my money got deducted but my order is not placed it's very worse that they r not responding and their customer care number is not responding i've been waiting for 1 hour very worse what should i do plss help
                          The payment is showing incomplete but money is deducted and i checked my balance it's deducted worse thing is i'm hungry and i also lost money is there anything else that i can do plss help
                          Jun 7, 2019
                          Complaint marked as Resolved 
                          Zomato customer support has been notified about the posted complaint.
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                            J
                            Jerin lal
                            from Kollam, Kerala
                            Oct 7, 2018
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                            Address: Ernakulam, Kerala, 688022

                            I had placed order in dominos... Due to 502 payment gateway error of yours and the payment is not gone to restaurant but money debited from zomato
                            Order: [protected]
                            Order:[protected]
                            City : kochi
                            Dominos ravipuram (But was placed in edapally)
                            Contact no : [protected]
                            Alternate :[protected]
                            Card name holder : jerin lal
                            +1 photos
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                            Oct 07, 2018
                            Updated by Jerin lal                             I will escalate this if refund would not be done asap...email I'd: [protected]@gmail.com
                            Rs.268 Is deducted twice. I need my money back...order number is placed in the complaint already..city :kochi
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                              S
                              somu d
                              from Bengaluru, Karnataka
                              Oct 7, 2018
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                              money deducted but order not accepted

                              I had placed an order for chicken biryani at zomato's sunday offer. I applied the code save50 the offer was valid, paid through net banking. The money was deducted & got message from the bank. Zomato's app said that 502 gateway.. After that i cancelled my transaction but didnot get my money back.. Zomato's service is not responding. I will escalate this if due consideration is not given.
                              Note : i don't have orderid to give you because...
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                              VARUN KESHARI
                              from Indore, Madhya Pradesh
                              Oct 7, 2018
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                              Address: Indore, Madhya Pradesh, 452010

                              Hi i have made an order and used save50 promocode. The payment was done via paytm and i have the receipt and order id for date 7th october 2018. The money was deducted as i got a message from the paytm. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money. Please help on the matter and refund the amount in my paytm wallet.
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                                D
                                diveen
                                from Channarayapatna, Karnataka
                                Oct 7, 2018
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                                I had ordered the above mentioned food using sun50 code.. The order has been not placed but the money has been deducted, i request you to refund the deducted amount orelse i'm gonna register a complaint on this. I had paid through paytm and im requesting you to refund to that account, and the zomato customer care is really worst and you have update or improvise it
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                                  P
                                  P. Koteshwar Rao
                                  from Anantapur, Andhra Pradesh
                                  Oct 7, 2018
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                                  Address: 500097
                                  Website: Zomoto.com

                                  Dear sir, i was ordered food in zomato on[protected] but my amount is deducted from account but my order not confirmed then i contact customer care they are telling like to meet your ordered restaurant but restaurant is 8 km from me. So i was approach the restaurant but they are telling like we don't know about your order. What can i do, please refund my amount.
                                  +7 photos
                                  Zomato customer support has been notified about the posted complaint.
                                  Oct 07, 2018
                                  Updated by P. Koteshwar Rao                                   Till now no updates
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                                    A
                                    AmrenSahlehs
                                    from Lucknow, Uttar Pradesh
                                    Oct 7, 2018
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                                    Address: 226020

                                    I placed order money got deducted but no order placed. I received message on my mobile from my bank account money that was deducted. But on my app could not see any order. I want my money back.

                                    Also would like beware people from zomata, they might lose their money it's not reliable.

                                    Cannot rely on zomato! One word for all those think of ordering food on zomato.
                                    Zomato customer support has been notified about the posted complaint.
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                                      R
                                      Ragini Choudhary
                                      from Mumbai, Maharashtra
                                      Oct 7, 2018
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                                      I ordered using zomato app today i. E 7th october 2018. I ordered a subway sandwich. The money got deducted from my account but the order was not placed. The server showed 502 bad gateway. I lost my money
                                      Below is the transaction id
                                      You paid rs 111.75 via freecharge at zomato (Orderid ztd-18-b7141c32edcd2).

                                      The customer care is not responding. Look into it or i will escalate it further
                                      Zomato customer support has been notified about the posted complaint.
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