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Updated: Jun 1, 2026
Complaints 7935
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 361

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P
Pratik Hegde
from Mumbai, Maharashtra
Oct 7, 2018
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Address: Thane, Maharashtra, 400606

Today, i tried to order from kfc and used sodexo meal card for payment after using sun50 promo code, but instead amount got deducted immediately without any order getting placed with message displayed as "bad gateway"
Also no response from customer care
This is seriously an urgent matter and request you to revert back at the earliest possible time.
Zomato customer support has been notified about the posted complaint.
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    S
    Sharvari Pande
    from Gurgaon, Haryana
    Oct 7, 2018
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    Address: New Delhi, Delhi, 110060

    Order not reached to restaurant and also money is not delivered to their account. Still money is deducted from my account on doing online payment. Plz make provision for the refund as money did not reach restaurant but deducted from my account. Also no customer care response either on application nor on wesite. Such kind of service delivery is unexpected from enterprises like zomato!
    Zomato customer support has been notified about the posted complaint.
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      A
      azarudeen mohamed
      from Madurai, Tamil Nadu
      Oct 7, 2018
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      Address: Coimbatore, Tamil Nadu, 641017
      Website: Zomato

      I ordered food using zomato app in chhicken express hotel for 500 rupees and they delivered uncooked, smelly and un hygine food. When i tried to raise a complaint there was no response since last 4 hrs. This is really horrible zomato always have this issue they never communicate to cudtomer. Some restaurent themself recommend us to use swiggy and food panda. This time my mother vomited after eating that smelly chicken.

      Zomato order id: [protected]
      Contact number: [protected]
      Zomato customer support has been notified about the posted complaint.
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        B
        BhagyashreeRB
        from Mumbai, Maharashtra
        Oct 7, 2018
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        Address: Thane, Maharashtra, 421202

        I have ordered veg. Handi n dal khichdi from modern kitchen, dombivli. The payment deducted from debit card ending 3679 (₹200) but order not placed with modern kitchen. Order no. Is zomato 1167959. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain or get help. Very pathetic service...
        Zomato customer support has been notified about the posted complaint.
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          A
          Arvinder Singh Dhingra
          from Jalandhar, Punjab
          Oct 7, 2018
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          Address: Ludhiana, Punjab, 141012

          I had ordered food from cafe carolina in ludhiana. On enquiring the status i am being told that they have payment issues with your company so they are not taking prepaid orders. Is this the way you people work? This is highly uncalled for way of functioning. The person at the said restaurant used the choicest of language for you people. It is your internal matter and customers are being harrassed for no fault od theirs. Sort out your issues.
          Zomato customer support has been notified about the posted complaint.
          Oct 07, 2018
          Updated by Arvinder Singh Dhingra           No response from the said company. Call me at [protected]
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            S
            Shah Rukh Huz Zayn
            from Chennai, Tamil Nadu
            Oct 7, 2018
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            Address: 600073
            Website: www.zomato.com/chennai

            I had placed an order for kulfi at lassi shop in selaiyur, chennai. I applied the code save50 the offer was valid so i did the card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint.
            Zomato customer support has been notified about the posted complaint.
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              A
              Ashanmathi Ashanmath
              from Ernakulam, Kerala
              Oct 7, 2018
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600014

              I placed an order on magic pan from pizza hut in zomato for 250 my money got deducted but my order is not placed it's very worse that they r not responding and their customer care number is not responding i've been waiting for 1 hour very worse what should i do plss help
              The payment is showing incomplete but money is deducted and i checked my balance it's deducted worse thing is i'm hungry and i also lost money is there anything else that i can do plss help
              Jun 7, 2019
              Complaint marked as Resolved 
              Zomato customer support has been notified about the posted complaint.
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                J
                Jerin lal
                from Kollam, Kerala
                Oct 7, 2018
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                Address: Ernakulam, Kerala, 688022

                I had placed order in dominos... Due to 502 payment gateway error of yours and the payment is not gone to restaurant but money debited from zomato
                Order: [protected]
                Order:[protected]
                City : kochi
                Dominos ravipuram (But was placed in edapally)
                Contact no : [protected]
                Alternate :[protected]
                Card name holder : jerin lal
                Zomato customer support has been notified about the posted complaint.
                Oct 07, 2018
                Updated by Jerin lal                 I will escalate this if refund would not be done asap...email I'd: [protected]@gmail.com
                Rs.268 Is deducted twice. I need my money back...order number is placed in the complaint already..city :kochi
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                  S
                  somu d
                  from Bengaluru, Karnataka
                  Oct 7, 2018
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                  money deducted but order not accepted

                  I had placed an order for chicken biryani at zomato's sunday offer. I applied the code save50 the offer was valid, paid through net banking. The money was deducted & got message from the bank. Zomato's app said that 502 gateway.. After that i cancelled my transaction but didnot get my money back.. Zomato's service is not responding. I will escalate this if due consideration is not given.
                  Note : i don't have orderid to give you because...
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                  V
                  VARUN KESHARI
                  from Indore, Madhya Pradesh
                  Oct 7, 2018
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                  Address: Indore, Madhya Pradesh, 452010

                  Hi i have made an order and used save50 promocode. The payment was done via paytm and i have the receipt and order id for date 7th october 2018. The money was deducted as i got a message from the paytm. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money. Please help on the matter and refund the amount in my paytm wallet.
                  Zomato customer support has been notified about the posted complaint.
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                    D
                    diveen
                    from Channarayapatna, Karnataka
                    Oct 7, 2018
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                    I had ordered the above mentioned food using sun50 code.. The order has been not placed but the money has been deducted, i request you to refund the deducted amount orelse i'm gonna register a complaint on this. I had paid through paytm and im requesting you to refund to that account, and the zomato customer care is really worst and you have update or improvise it
                    Zomato customer support has been notified about the posted complaint.
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                      P
                      P. Koteshwar Rao
                      from Anantapur, Andhra Pradesh
                      Oct 7, 2018
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                      Address: 500097
                      Website: Zomoto.com

                      Dear sir, i was ordered food in zomato on[protected] but my amount is deducted from account but my order not confirmed then i contact customer care they are telling like to meet your ordered restaurant but restaurant is 8 km from me. So i was approach the restaurant but they are telling like we don't know about your order. What can i do, please refund my amount.
                      Zomato customer support has been notified about the posted complaint.
                      Oct 07, 2018
                      Updated by P. Koteshwar Rao                       Till now no updates
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                        A
                        AmrenSahlehs
                        from Lucknow, Uttar Pradesh
                        Oct 7, 2018
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                        Address: 226020

                        I placed order money got deducted but no order placed. I received message on my mobile from my bank account money that was deducted. But on my app could not see any order. I want my money back.

                        Also would like beware people from zomata, they might lose their money it's not reliable.

                        Cannot rely on zomato! One word for all those think of ordering food on zomato.
                        Zomato customer support has been notified about the posted complaint.
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                          R
                          Ragini Choudhary
                          from Mumbai, Maharashtra
                          Oct 7, 2018
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                          I ordered using zomato app today i. E 7th october 2018. I ordered a subway sandwich. The money got deducted from my account but the order was not placed. The server showed 502 bad gateway. I lost my money
                          Below is the transaction id
                          You paid rs 111.75 via freecharge at zomato (Orderid ztd-18-b7141c32edcd2).

                          The customer care is not responding. Look into it or i will escalate it further
                          Zomato customer support has been notified about the posted complaint.
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                            V
                            vicky98621
                            Oct 7, 2018
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                            Address: New Delhi, Delhi, 110013

                            I had placed an order for cake at zomato's. I applied the code new50 the offer was valid... I did a card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint...
                            Zomato customer support has been notified about the posted complaint.
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                              R
                              Rabi Sahu
                              from Kolkata, West Bengal
                              Oct 7, 2018
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                              Address: 700156

                              I had made two payments of 42 and 50 today afternoon to place my order in zomato, however it was not placed and the money got deducted from my account. I want the total amount of 92 being refunded. It us really a very poor service of theirs. The order was not placed in the order history but still money got deducted. How is this possible, they should confirm the order first and then should deduct any money. Refund my money you people.
                              Zomato customer support has been notified about the posted complaint.
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                                M
                                mani1245
                                from Hyderabad, Telangana
                                Oct 7, 2018
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                                Address: Hyderabad, Andhra Pradesh, 500054

                                Order rejected by restaurant and amount not refunded..

                                Order no : [protected]

                                As zomato customer representative said my mobile number was not working so they won't initiate the money.. Actually at that time i have not received any calls from zomato and even i have make a call to zomato wallet they wasn't answer my call.. This was very bad to mintaning such service by zomato.

                                I need my money back..
                                Zomato customer support has been notified about the posted complaint.
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                                  R
                                  Rein
                                  from Kasaragod, Kerala
                                  Oct 7, 2018
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                                  Address: Hyderabad, Andhra Pradesh, 500081
                                  Website: Zomato

                                  I had placed an order for chicken biryani at zomato's sunday offer. I applied the code sun50 the offer was valid... I did a card payment. The money was deducted as i got a message from the bank. Zomato's app said that 502 gateway not found.. I don't know what that means.. But my order was not placed.. I have lost my money.. Zomato's service is bad and not reliable.. I will escalate this if due consideration is not given to my complaint.
                                  Zomato customer support has been notified about the posted complaint.
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                                    A
                                    AW Love Connector
                                    from Savantvadi, Maharashtra
                                    Oct 7, 2018
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                                    Address: Pune, Maharashtra, 411045
                                    Website: Zomato

                                    I have selected the items of menu
                                    I have selected a payment method
                                    I have applied a promo code
                                    But i have place the order this not place
                                    Cancelled tranjection
                                    But money is cut my account
                                    Second time same process
                                    150 is cut my account but got not cash back
                                    Third class service of zomato
                                    Very bad service
                                    Please give me cash back
                                    Of my money
                                    Zomato customer support has been notified about the posted complaint.
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                                      S
                                      siddharth duge
                                      from Mumbai, Maharashtra
                                      Oct 7, 2018
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                                      Address: 400066

                                      Ztd18fe9bf01f395fa7f. Rs. 388 deducted from paytm. But transaction failed at zomato. Restaurant is saying they have not received order   replace all
                                      Zomato customer support has been notified about the posted complaint.
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