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Updated: Nov 26, 2025
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J
Jyotsana chand
from Mundi, Madhya Pradesh
Oct 8, 2018
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I have cancelled my order (Zomato Media Pvt Ltd Order #ZTD18996BEC056C929A5 Oct 03, 08:57pm)on 3oct18 and even got a confirmation call from zomato customer care service center. They told me that they will refund the amount in 3-4 working days but on 8 Oct18 when I text them about not getting refund they msg me their system didn't show that the order was cancelled. I provide them their delivery boy number and that restaurant number also to cross check but still they are not responding. Zomato refund my money as soon as possible.
Zomato customer support has been notified about the posted complaint.
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Order number: [protected]
Got cancelled by zomato agent and he lied about it! Didn't even get the refund for it!! Pathetic service and looting customer. I lost my Rs.310.
They are simply snatching money off from customer.
Pathetic service!! Never using looting app like zomato again!!
Guys pls stay away from such looters.

refund for cancellation of order - Comment #3233483 - Image #0
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Dear sir,
I ordered food on Zomato on 7-10-208.2:0pm, by paying total payment with Paytm, Now it’s 3:14pm, no one picking up my call, in Zomato ppl also not picking up my call to give a complaint, Please take necessary action on these peopl for better society.
Yours sincerely
Sreekanth.G

refund for cancellation of order - Comment #3233521 - Image #0
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Hiii Today I have been ordered from zomato Firstly I chose online payment option and all formatlies were done but due to network problem transaction has been cancelled then I chose cash on delivery method .After that my online payment was also deduct from my card and I payed cash..Please refund my card money.
Thanks.

refund for cancellation of order - Comment #3233524 - Image #0
refund for cancellation of order - Comment #3233524 - Image #1
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Dear Team,

Just now when I did payment towrds restaurant it got deducted from my account but order was not placed so kindly refund my money asap else il lodge complain regarding the same to Consumer forum

For your reference I am attaching the screen shot

refund for cancellation of order - Comment #3233549 - Image #0
refund for cancellation of order - Comment #3233549 - Image #1
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    G
    Gaurirama
    from Delhi, Delhi
    Oct 8, 2018
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    Address: New Delhi, Delhi, 110051

    Today( 8.10.2018). i have placed an order using zomato app at super snacks restaurant using code new50. Money have got deducted from my account but, I have not received my order.I have got the message from Zomato your order was delivered. I have tried calling zomato customer care but no one is responding. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible.
    Order ID: [protected]
    Promo - (NEW50)
    Order id - [protected]
    +1 photos
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      D
      Deepika Meera
      from Chennai, Tamil Nadu
      Oct 8, 2018
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      I have placed an order in Zomato at 10.46 am on 7th October, 2018.Rupees 130 have been debited from my account but my order is not delivered and there is no information about my order.I have raised a complaint to Zomato.They replied me like they will resolve my issue but still there are no steps taken.I have called to their customer care number there is no response.I have mailed them a lot of times but there is no reply for my mail.Bad experience from zomato.
      Zomato customer support has been notified about the posted complaint.
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        H
        Himanshu Raheja
        from Gurgaon, Haryana
        Oct 8, 2018
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        Address: New Delhi, Delhi, 110059
        Website: Zomato

        I paid for 5 rolls and one of them was sent as veg roll ispite of the fact it was ordered as non veg! The restaurant did not help at all and when I contacted zomato they are not replying for over 41 mins. What should I do?
        When I asked the restaurant to resolve the issue they simply denied it and asked me to contact the point of purchase which is zomato and then I do not get a response. Like amazing, it doesn’t help me at all. Previously in the last chat I contacted zomato for an order related to dominos and again they asked me to contact dominos. If I need to contact the Company or restaurant again then why would I order from zomato, I can order directly through them.. that’s useless and not getting a response has left me in an embarrassing situation.
        +1 photos
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          S
          Sayesha Kataria
          from Basi, Punjab
          Oct 8, 2018
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          Address: Amritsar, Punjab, 143001

          Mam/sir
          Mere paise cut ho gye bt order nhi aya...
          Or paise bi vapis nhi aye...
          Yeh mere saath ek aaj huya 70rs ek huya tha 20 days phele 2512 rs...
          Meri complaint jldi se jldi solve ki jaye... It's req to u from my side... Nhi toh majburan mujhe head office m complaint krni padhegi... Pls it's a req... Pls... Jldi se jldi solve karo meri prob... Pls
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            A
            aakriti03
            from Delhi, Delhi
            Oct 8, 2018
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            Address: New Delhi, Delhi, 110020
            Website: Zomato

            Its 8 october, 2018 and time is 6:55pm.
            I have ordered the food from a restaurant from Kalkaji at 5:07pm.
            The restaurant accepted the order. I thought the order will take an hour to arrive and its been almost 2 hrs and the order has not arrived yet.
            Plus when I was looking at order status, it was showing - your order is on its way.All the zomato customer care number was coming out of service.

            Then I have to call the restaurant personally and restaurant itself told me that they will be giving my order tomorrow as there was a glitch from Zomato`s end.
            +2 photos
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              D
              Deepakkumar10038
              from Vadodara, Gujarat
              Oct 8, 2018
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              Address: Ahmedabad, Gujarat

              Hi team,

              On 08/10/18 evening around 4:14. I have ordered pizza from mothers sandwitch & pizza through zomato. Due to some inconvenience order cancelled by mothers sandwitch & pizza restaurant. However payment of 150rs made through zomato which is not been refunded yet.

              I tried calling zomato customer care and the recording says sorry number doesn't exist.

              My order no. Is [protected]
              +8 photos
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                S
                [email protected]
                from Nagaur, Rajasthan
                Oct 8, 2018
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                Address: Jaipur, Rajasthan, 302020
                Website: Www.comsumercomplaints.in

                Hi team,
                This is to inform you that i made an order today and hence inappropriate food was been delivered from zomato however when i raised a concern to tgeur chat support when just igored that by saying that we will not let that happened next time and we are just giving you the credit in points of that amount i am totally disatisfied and i said that i want to speak to your manager however they neglected that by stopping replying to my text
                +8 photos
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                  R
                  Recipe Mozo
                  from Coimbatore, Tamil Nadu
                  Oct 8, 2018
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                  Address: Hyderabad, Andhra Pradesh, 500016

                  Today i have placed an order using zomato app at captain cook restaurant using code new50. Money have got deducted from my account but, i have not received my order. I have got the message from zomato your order was delivered. I have tried calling zomato customer care but no one is responding. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible.
                  Order id: [protected]
                  Promo - (New50)
                  Delivery boy number: [protected]
                  +1 photos
                  Zomato customer support has been notified about the posted complaint.
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                  Firstly zomato is worst than any of online food delivery service, every time i order something i face issue with them, never happen with foodpanda and swiggy
                  And check out the time at what time they are giving reply

                  online order complaint - Comment #3421250 - Image #0
                  online order complaint - Comment #3421250 - Image #1
                  online order complaint - Comment #3421250 - Image #2
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                    S
                    surabhi mutha
                    from Satara, Maharashtra
                    Oct 8, 2018
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                    Address: Pune, Maharashtra

                    I ordered food from pratik briyani today 8th oct 2018. Money got deducted from my bank account. But order was not placed. I want my money back. Please help me out and refund my money. Please respond chat support is not working. Please it was 282 rps please i want my money back. Please i want my money back. Please respond and give my refund. I even called at the restaurant pratik briyani but my call was not recieved and second time i called the no was switched off. Please check this out please
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                      H
                      HiteshPatel12
                      from Himatnagar, Gujarat
                      Oct 8, 2018
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                      Hello sir,

                      I have ordered on 4/10/2018. I have paid through my credit card. My first transaction is failed but amount is deducted from my card. Today, now it shows paid to zomato. So i want my money back.
                      I did chat with their representative on 4/10/2018, he told me that after 3 to 5 days you will get it back. But i didn't received it yet. So please help me
                      Zomato customer support has been notified about the posted complaint.
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                        N
                        Neelam Vohra
                        from Mumbai, Maharashtra
                        Oct 8, 2018
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                        Address: 410210
                        Website: Zomato

                        This is to inform you that i have ordered pizza from domino's yesterday and payment is also deducted from my credit card but the order is not placed. I wasted my precious time looking for your helpline number but nothing works i have registered a complaint yesterday also and just want to know when the money deducted will be recredited in my account. Please mail me or inform as and when my deducted amount will be credited to my account my email is [protected]@gmail.com
                        Hope someone is talking care of this complaint as act accordingly.
                        Thanks
                        Neelam
                        Zomato customer support has been notified about the posted complaint.
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                          H
                          Hvarsha
                          Oct 8, 2018
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                          Address: Hyderabad, Telangana, 500084
                          Website: Zomato

                          Order no:[protected]
                          Ordered on:07/10/2018

                          I ordered food from angaara, kondapur branch at about 12:30pm and it didn't get delivered till 2:30 pm.
                          So, i tried cancelling the order but neither did zomato cancel the order nor deliver. But the confirmation came as it's been delivered.
                          Since, i have already paid the money through paytm so i want the money back asap.

                          Thanks,
                          Neha singh
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                            B
                            Bhavana Raikwar
                            from Pune, Maharashtra
                            Oct 8, 2018
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                            Address: Pune, Maharashtra

                            My payment is debited from my account yesterday when i was ordering pizza through zomato but order not placed due to zomoato server down and it shows bad server request..!!! Also i was in touch with the support system but no reply from zomoato team. Only showing the chatting time. And money is not refunded yet... Unable to contact customer care also...
                            Zomato customer support has been notified about the posted complaint.
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                              S
                              Sagar Kumbhar Raje
                              from Pune, Maharashtra
                              Oct 8, 2018
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                              Resolved

                              Address: Pune, Maharashtra, 411044
                              Website: www.zomato.com

                              My payment is debited from my account yesterday when i was ordering pizza through zomato but order not placed due to zomoato server down and it shows bad server request..!!! Also i was in touch with the support system but no reply from zomoato team. Only showing the chatting time. After wating lot of time just one single reply is from zomato is hi. After that no replay.
                              Oct 12, 2018
                              Complaint marked as Resolved 
                              got my payment within 4 days.
                              Zomato customer support has been notified about the posted complaint.
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                                G
                                graminemitra.telp
                                from Jaipur, Rajasthan
                                Oct 8, 2018
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                                Address: Jaipur, Rajasthan, 302015

                                I had placed an order to shri ajab sweets for 6 packets of special mixture (500 grams) vide my order no.[protected] and paid fully alongwith delivery charges through paytm.

                                When i received my packets the same was found of expired date 6 months after2016 i. E. One year older then expiry date. This was shown to your delivery man ramesh yadav (Mob no [protected]) but he said that he had delivered the consignment and now i will have to complaint to the supplier.

                                Accordingly please note my complaint and immediately confirm refund. I had also reported this fact on support phone.

                                Now as i cannot consume your goods as i required the namkin for today evening get together. Therefore i have purchased fresh namkin from market. Please refund my money back

                                Please note that such expired deliveries will have negative impact on your goodwill.
                                +1 photos
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                                  B
                                  Bhumie
                                  from Mumbai, Maharashtra
                                  Oct 8, 2018
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                                  Address: Mumbai City, Maharashtra, 400067
                                  Website: ://www.consumercomplaints.in/new_complaint

                                  Yesterday i had placed an order from zomato, i paid the money from my paytm wallet the sum of money was 209.10 rupees, my balance has been deducted from my paytm wallet but my order didn't placed and i didn't got any confirmation from zomato of my order. They have just deducted the money. And the order is also not showing in my orders.
                                  I want my money to be refunded.
                                  My money has been deducted from my paytm wallet i had also attached a pic for proof
                                  +1 photos
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                                    P
                                    Priyanka Kc
                                    from Delhi, Delhi
                                    Oct 8, 2018
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                                    Address: New Delhi, Delhi, 110046

                                    Today i got the box of donuts as it i get the damage box so i returned it and then again i got box after waiting for 3hrs and then i got the insects in my food so when i have sent the massage in their chat box after waiting for hrs then they replied that their systems not working properly they can't find my order history wait for some time after waiting they said you are too late now when i said already complaint about this then they said i can't find any text from your end.
                                    +1 photos
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                                      S
                                      sarathchandran22
                                      from Guruvayur, Kerala
                                      Oct 8, 2018
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                                      Address: Ernakulam, Kerala

                                      Sir,
                                      I ordered food on zomato on 7th of october at 12:43 from city restaurant palarivattom. I payed the cash online during the ordering process. The order summary was showing 'will be delivered' till 6 pm now when i checked it, it shows 'delivered'. I tried to contact both the deliveryman and the hotel. Their phones were switched off. And i have received neither the food nor the money i paid.
                                      +2 photos
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                                        sreeparna_95
                                        from Noida, Uttar Pradesh
                                        Oct 7, 2018
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                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201308
                                        Website: www.zomato.com

                                        I had ordered a belgian chocolate senior scoop ice-cream from giani's ice cream shop on 7th oct 2018, through zomato. Order id: [protected]. But i got a wrong order of faluda dessert. Request you to kindly initiate a refund of my money as i got a wrong order because of the delivery executive's fault.
                                        I have attached photo of the wrong order i received.
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