Zomato Complaints & Reviews

I ordered ([protected]) food from zomato they delayed the order by 2hours after that i got a mail order delivered without even giving the food to me and their support doesn't even respond this a robbery they are doing they first take the amount and dont even bother to deliver not lisren to customer as their agenda is completed. Their registration should be suspended...

I ordered one burger with french fries from smoque burger restaurant using zomato app. I paid full money. My expected food delivery time was 1.51am and its 02.20am, sill i haven't got my order.
I called them so many times but nobody answering the call. I want my money back with penalty. You waited a patient for long time without any prior notice. If you can't deliver order on time, you should not take it.
You people harrassed...

I ordered food online from zomato at 12:20 am, which i should get in around 40-50 mins. That was not possible by zomato. And on top of it, when i called the restaurant they were ignorant towards the matter that it has been a long time since i placed my order.
I received my order at around 1:50 am, and that to wrong order. Not the one i ordered. Quality of food was third class, when i ate it, it was like as if prepared 2 days before....

My order number id is [protected], sir, i had ordered chicken biryani from paradise restaurant this afternoon but biryani had very bad quality. I did not eat biryani, it was so bad that i ordered order from the regular paradise, but today is so bad quality, i never expect from paradise restaurant. Because paradise biryani is always love it but today so bad quality. I also talk to zomoto customer care after delivery but he not talk with restaurant...

I am a zomato gold user and my membership id is 693185 and it is valid upto 6th oct. 2019 but suddenly zomato disabled/blocked my account so that i cannot use my zomato gold membership i purchased gold membership at 1200 rupees on 6th october 2018 and there is no helpline number for zomato gold users or zomato users they are not responding for any calls and i also mailed to them on [protected]@zomato.com but there is no response regarding my issue...

Few days ago i ordered from zomato and the food delivered to me was poorly packed and badly handled during delivery and hence got spilled pretty badly. I sent an email to zomato with pictures of my order to avail a refund. At first zomato refused the refund. The following day zomato blocked my account and has been unresponsive to my emails ever since. I requested a call back, and wrote numerous emails to which they have not responded. This...

Hi,

On 30th sep 2018 around 6pm my paytm account got charged by rs 162 for order id ztd1853e9ca36e698552.
This is a rogue order placed by some hacker using zomato account.
This order was unduly charged to my paytm account.
I have written 3 mails to zomato team, ad not even single one got responded.
Please can someone help this investigate.
I m sure zomato must hold all the relevant details...

Hi zomato, this is nandeesh here.
When i opened the zomato app today i received the message like this as below.

"online ordering services has been disabled to this account due to suspicious behaviour."

I think this has been done in error because i'm the regular customer to you and been ordering food for so many times.
I really appreciate your service towards the customers.
I do not follow...

Hi
We ordered egg puff but bakery person sent veg puff.
Cheated me and food wasted.

[protected] zomato order id
And you're customer service person also not replying. I am typing continually buy not replying

What action you will take.
The zomato person not replying and the bakery person not lifting.

At these night time what should i eat. Cheating bakery...

Hii, zomato
I like your app to use for order delivery from various sites and shop sitting at home. But today means 6 oct i order veg noodles and veg soup. But what i get a insect in soup.!!! What a hell is this, can i order a insect soup i'm am not from china whom order a non veg soup. And the noodles are worst i taste ever are like reserve food of other customers who gone after eat and the shop keeper packed the same to us nor hot...

I ordered food in zomato on 30/09/2018 with order no. [protected] and the food received is over roasted and unable to eat and immediately i called to restaurant and asked for refund but they are not ready to refund total amount and i sent an email 4 days back to zomato explaining this issue and they responded like only 25% of the order money will get refunded. Then i sent another email to zomato about why they are not ready to refund 100%...

My order has been cancelled on 20th september, 2018 because of some technical issues... And sms was received regarding the refund... Still i have not received any refund for the same.. Order id is [protected]... Please grant me my refund.. Or else provide me with another order... Its very bad experience with zomato... Please improve your refund services......

On 2nd oct, i had ordered for a cake from gingerbread chennai for rs.1060.00 paid via credit card. The vendor refused the order because of incorrect online price which does not include gst. When contacted the vendor they confirmed that they have zomato to delist them but zomato hasn't addressed it yet due to which customers like me end up ordering. However i got an sms from zomato stating the order has been accepted. When i visited the order...

I had order dominoz pizza, my order id is: [protected], amounting 705.0 my order was cancelled saying it out of area, and said they will refund in 7 days. But i haven't got any money its 3 weeks now. On same day i contacted tomato live chat but they said they need 3 days and gave me dominoes number, i contacted them asked on the status they told me they have initiated and also sent me the screenshot. Informed the same to tomato but they told...

I ordered a sitafal milk shake from 'the yellow straw' through the food delivery app zomato on 3 October 2018. While drinking the shake, a piece of broken glass came into my mouth. Shocked at this, i emptied the bottle into a utensil to discover another piece of glass (before which i was using the straw provided by the restaurant).

I wrote a complaint on zomato's "report safety emergency" section on its website immediately....

I ordered some food @ 1.30pm recieved the notification that i will get it at 2.10 i had a meeting to attend @ 2 because of which i requested to cancel the order the chat process guy told me thet the order will not be cancelled but it was not even comformed i was still okay now the delivery boy did not come till 2.30 when i called him his response was its raining when i requested him to come quick that person started abusing now filled up...

Ordered lunch yesterday at around 2:30 pm from backstreet kitchen, noida. I went by the ratings which were 4.1 and ordered one full paneer butter masala, 2 butter naan and 2 laccha parathas.
After receiving the order and opening the food, there was a foul smell which came from the onion salad. It was because those were vinegar onions and were not at all fresh.
After opening the paneer dish and consuming it with the breads, my...

I had issue with burnt momos with order id [protected] i made a complaint about it on chat and also on call... Both times agent response was very rude. I left the matter.

Email id [protected]@gmail.com

Next day i placed an order and as i was about to check out... A msg poped up saying cant place order due to suspecious behavior in account... This is abuse of customer right... I have money in my zomato wallet... Issue...

I maddy placed the oeder in zamato at 2.11 pm today.
From sita ram diwan chand resturant located at pahargfanj delhi 55 and i had made my payment online.
The person delivery man i called name was akash his mobile number is [protected].
I asked him about my order number [protected], he used very bad language and talked very harshly.
My order is not delivered yet.
I want my refund.
Maddy - [protected]...

Sir i am terminate by my area zomato office they say u r terminate by delhi office sir my area branch directly terminate pls sir pls re join me promise after re join i am not placing any order i sir mere ghar me hee noukri kr ne bala hu sir pls rejoin me me haath jodkar kar request kr tha sir ek chance dedijiye next time mistake nhi ho gi sir pls sir rejoin me my user id [protected] from zomato office shr layout. Bangalore. Karnataka...