Zomato Complaints & Reviews

I placed an order with zomato and the order was not delivered even after two hours of waiting, there was no calls regarding the delay and i had already paid the amount online, after two hours the status says order is delivered and when i enquired with the customer care representative his explanation was delivery guy assigned is not responding. Is this anyway to do business? I have been made to wait for two hours and there was no proper assistance and i lost my money

I ordered the food using the zomato and was in a hurry so asked the chat supporter to please deliver the food within 1 hour. He ensured that the food will reach in 40 minutes. I was under the impression that all is working out well, however when i looked after 30 min the food wasn't dispatched.
I called the restaurant and got to know that the food has been ready since last 20 minutes but the delivery boy refused to deliver food to that area.
I confirm zomato then and they said that it is all a lie and we track everything from here abd food will reach in next 15 minutes. It was already 1 hour 30 minutes and i had also missed my office cab.
Then after a fee minutes they cancelled my order and stopped even replying on chat support.

Very unprofessional behaviour on zomato's part. This is the reason that other brands like swiggy are flourishing and even performing better in terns of service than zomato

So i ordered from momo i am before it started raining heavy here.. By the time my food arrived it was just drizzling slightly. I received my food and went upstairs back to my room. So after 5 min a got a call from an unknown no. I received and it happened to be the delivery guy who just came to give me my food. He asked me if i was still in my flat and if he could stay in my room for sometime because it seems the weather was too bad (Which was not! It already stopped raining at that time). So i denied to him politely as because no outsider should enter my flat was the rule. But he kept on insisting me. Also he said that he wont do anything, he’s not that type of guy what im thinking about bla bla.. But seriously? Why on earth would a girl who is alone at her flat would shelter an unknwon man? After that i didnt receive his calls but he kept calling me with other numbers too.
What i want to say is.. This was something very inapproriate for him to ask me for such kind of thing. Idk if he really wanted my help; but when i clearly said that its not possible he should have just left. Rather he kept calling me number of times. And on top of that it was not even raining anymore.

Hello guys,

I like to share my 1st and last expereince with zomato. (Hyderabad)
Order id : - [protected]
Oder date : - 25/03/2018
Customer mobile no : - [protected]
Delivery boy mobile no : - [protected]

I recently ordered food from zomato for the 1st time, i did my online payment with my bank account.
Delivery boy was talking very rude talking he cant speak what ever he want to speak with customer.
Here i had order some stuff from the bakery for my son bday.
Zomato accepted the order and after 1hr delivery person says there is a lot of traffici cant delivery ur stuff at ur location. Cancel the order.
On the day i was busy with my meetings so i had ordered with zomato they are telling me to cancel my order. If they cant even delivered the order why they people says zomato can delivery anywhere in hyderabad within less time.
If they cant maintain there standards why do they doing business.

I received a order which was irrelevant to the one.. Restaurant name:wow chicken.. And i went through the chat support and tha one who was in chat dint give me any proper response in the chant.. Right now to am texting and no one is replying...in this midnight i order a food and got a irrelevant one which am telling to ur customer support and they are not replying to my text or neither they are calling mr.. Ridiculous service and am going to this to hight level for the service with all the the chat which i have and also the response from ur customer service..

Hello,

Greetings for the day

I am running a quick service restaurant in raja park, jaipur

I am also a merchant in zomato
My restaurant id is 103148

Its been more than 6 months that i complaint about the device on merchant helpline that the notification of the orders is not enabled.

One of your team member came to look after the device and he himself admitted about the fault against the device and still i was charged for the support charges. Which is not at all right

After that i was charged against the logistic charges as 70.80 inr as a logistics as i know i haven't signed for any document stating that the logistic charges would be 70.80 inr as per my knowledge i was told about the 16% logistic charges as per the actual amount

I have stated every order id against which i was charged for support as well as logistic charges but till now their is no solution against it i want a complete refund against the charges i have charged for as per my knowledge i was charged incorrectly as the support charges charged and the logistic charges was charged without my fault and without my knowledge.

Please look over it
Sam uncle
[protected]
[protected]@gmail.com

Placed an order in balaji santosh dhabha, as rao nagar, hyderabad an amount of rs.709. Order no in zomato is [protected]. Payment was made through online net banking axis and payment reference no is inb/[protected]/razorpay software pvt limi. While making the payment amount was deducted from my account, but in zomato.com it was showing payment incomplete. Immediately i did called zomato customer care number,[protected], but its not worked out. Because that number always said that, "sorry our executives busy at the movement" i tried two days. Given complaint through their website zomato.com. Still now nobosy responded on this and the amount is not credited. I want a proper answer when i will get my amount back. Food was not delivered. This is not an acceptable way

I placed an order on zomato of two pastas from wtc pasta in goregaon west. The delivery man did not turn up even after 1 hour. When i called him, he claimed that he was not able to find my location and had returned to the restaurant. I had placed my order through zomato and given all the details. Yet he made such stupid claims. He also demanded extra delivery charge to come and deliver again.

He spoke to me very rudely on the phone. I had to guide him all the way to my address. The restaurant had no concern about my order. I had prepaid for it and zomato didn't even provide proper service. Zomato didnot do any background check on the delivery boys. I had a horrible experience.

Date of incident: 21st march, 2018
Order placed through: zomato
Restaurant listed on zomato: wtc pasta, goregaon west
Order: penne arabiata, penne alfredo
Order placed time: 1:09 pm
Estimated delivery time given by zomato: 2:21 pm
Order delivered at: 3:35 pm
Food condition: very cold
Delivery location: 34, 2nd floor, vizcom solutions, om heera panna mall, oshiwara, andheri west.

I want a complete refund of my order.

Ordered food through zomato. Delivery was delayed and inspire of it food was cold. They are being food in open hand and not sure where are the places they kept in bike. Even small delivery company bring food in box safely and avoid unhealthy ways. Two guys came to delivery and i have to decline since food was cold.

Had tough time to make chat support agent to understand the issue. They just provide copy paste answer.

Same experience had yesterday and tejas from customer care called apologising and promising this will not happen. Zomato is worst service

Hi, i have ordered a boneless chicken biriyani from 9 grill hotel. It was a prepaid order. Two boys came for delivery. While delivering they didn't give the bill with the order. So i returned the order and asked customer care for the refund. Now zomato support is telling that delivery boy has delivered the order and we can't refund. They have cheated me and didn't refund at all. And also they disabled support window for me. They have arranged a telephone conversation with the delivery boy now the delivery boy said i came alone and delivered the order. First of all, they don't have any billing system and there is no proof of delivery. They took my money and cheated.

Ordered from zomato at 2:00 am, from a restaurant called sethi's, but didnt receive any update from your end even after 1 hour of promised time. No response as well, no correspondence from either zomato or the restaurant, and above all no sense of apology from either of the parties - not picking up calls neither replying back to my queries. Definitely not ordering from zomato again

I have ordered food in kfc through zomato. After placing the order there is no action taken from zomato side and restaurant canceled the order. There is no proper reason given by zomato for this. More over the order time was 10 o clk, zomato took more than 45 mins to give a reply back. Due to that i can't place next order and after 11o clk all restaurants closed. Due to zomato, i am starving today without dinner. Please take proper action. My order id is kfc order id #15092474

I had placed a order on Zomato, the delivery time while placing the order was 45 minutes and a even had the audacity to charge a 20rs delivery fee. As soon as the order was placed the delivery time was increased to 90 minutes. Who waits for food for 90 minutes, Zomato? Why do you even have plans to deliver from such restaurants?
And over and above that, the chat support guy tells me to wait for 20 mins even on repeated questioning and they are not even cancelling the order and not giving refund.
Please do not tolerate such companies and their fake concern for customers.

Order number [protected]

Placed the order and got the food after 2 and half hours.. When i complained on twitter and fb.. You guys didnt even bother.. I need a compensation.. This is one of the most pathetic service i have ever got.. Seriously!!!

Zomato has literally made a fool out of me when i called the delivery guy.. He dont even have thr courtesy to pickup the call.. When i called tje fourth time the number is busy.. When i call the fifth time the phone rings but no answer.. Finally after 15minutes he returns the call,, asks who is it and i explain what am i trying to get.. He complains about restaurant and asks to call restaurant.
When i called restaurant, they said the delivery guys has gone from here to meet his friend and denied to take food... Seriously this is such a pathetic customer handling. I did connect with zomato customer they dodnt even respond timely.. We have to wait atleast few minutes for them to reply to us for each msg.

Please find the below attached order summery for the reference

We have ordered 3 items from rolls mania viman nagar through using zomato app but the delivery person come without the shake which we have paid for.. And zomato care person already had a word with rolls mania manager name vijay said very clearly that he dose not have shake available but still why the zomato person said that u can send the order without the shake we will speak to the guest but i have not spoken with anyone regarding the same,, i want to know why this kind o[censored]seless service your giving to the consumers. And the delivery person is not bother at all. Because of this nonsense things of zomato staff i am sleeping without food. Very poor and pathetic service.

I have made an order through zomato on 5th mar 2018 and the payment was made and the refund was not provide. The order was accepted and no notification was sent for the issue which is going to happen. One of the customer service agent named harshita was very rude and was not providing any consideration even if the issue was wit them

Need compensation of wastage of money and time

Today 2nd of feb 2018 on 9:30pm i order a pizza from dominos on zomato app and i have already paid the money. Till now i didn't receive my order nor anyone picked my call also the chat option of zomato app was not responding. My order number and i'd is attached within in image plz look into the matter. Plz return the money via pathname on [protected] or deliver as soon as possible. Really very disappointed.

I had order from ovenstory pizza for a bogo, seems like the food still is in their kitchen and seems like they are preparing it for 1.5 hours and so on. Now, i have to leave and as it isis of no use to me. I want my money back doesn't matter whether you deliver or not.

Order id: [protected]
Payment: paytm.

Many thanks zomato but i want my money back.

Order id
[protected]
Order from
Abhiruchi hotel
Date
2/28/2018 - 1:18:00 pm
Delivery address
Northstar bpo pvt ltd jyoti flora 301, kavuri hills, madhapur

Food cancelled without any intimation i have paid my last limited balance from a/c and now they are saying the amount will be revert back with in 5 business days. Literlaly they are robbing the money where i should go i am really hungry.

Your order
Keema chicken biryani
1×₹290.00₹290.00
Subtotal₹290
Delivery charge₹30
Taxes₹14.5
Promo - (Get 50% off)-₹145
Total₹189.50

I have ordered 2 items on 26/2/18 at 8pm from dindugal talappakatti ramapuram for rs.610.32 through zomato. But no reply after that even after deducting the amount from my account. Transaction ref no.[protected]
Narration9gxp44udptzgly/razprazorpaysoftware
I didnt receive my order and no refund of cash.
I called the hotel and asked about thr order. They were saying no order received. I called porur branch also they r also said the same.
We value our money and pls refund the cash
Please do the needful