Zomato Complaints & Reviews

Don't use credit card. They will block your order, block your money and refund after 2-7 days your money without reason. Very bad system. And they will tell you that the problem is from your bank. Absolutely no. It is an issue from their bank. I chat with someone of the support and he was very useless. He just tried to tell me that the problem is mine. Very bad service.

I ordered food from punjab depot - marol at 1:30pm and was expecting a delivery by 2: 30 pm through zomato. When i called up punjab depot to check on the order, they informed that the order is ready but delivery boy from zomato was unavailable to pick up. Zomato had no courtesy to inform me that the order/delivery will be late because of such problem and that too during peak lunch hour where i was starving. This is very unprofessional, ideally i should have been informed by zomarto by 2 or 2:15 pm max that the order cannot be delivered due to lack of man power. I shall never order through zomato now.

We ordered a meal from paradise food court pvt (Gachibowli outlet) through zomato last night and were very disappointed that it took well over an hour for the delivery. The order was put in at 10:07 pm and we only received the meal close to 11:30 pm. This was unacceptable as we had guests and as much as we contacted the customer service representatives, they could only tell us that the food was out for delivery - from 10:45 pm onwards...
It is unacceptable for delivery to take this long and for there to be no word from either the restaurant or the delivery person. We were very disappointed in this service and will definitely not be ordering through zomato again.
We have tried all the food delivery services now and believe the others to be superior as they at least communicate with the customer in case of any difficulties or delays.

Hi
I ordered one cake today for birthday celebration from my office but the cake you delivered was pathetic, was stinking a lot, no hygiene and when i complained about this then no response, no one called and when i tried store's num no reply from them too... I am irritated a lot with your reply. Kindly do something asap. Kindly do me the refund or give me one good reason to serve dirty and bad cake to spoil our occasion.
Otherwise i have to register proper complaint about your zomato to the concerned department or website.
Order num: [protected]

I Amit Kumar R/o Sector-15 Rohini, hv placed order on zomato for subway item on 04th Nov2017 while it was delivered in 1 hr time. After delivery while opening the packet. Food was totally smelling and it can be clearly seen that breads has been very old and cheese is just plunging out of it like a rubber. Like it has been put in such condition for last 3-4 days. Freshly baked bread and cheeze never show such characteristic. And these people are so insensitive towards consumers that they don’t even accept their mistakes. I hv seen there hv been alrdy so many complaints regarding them for such home delivery items. It is requested that consumer forum should intervene and bring justice for consumers whose time n money r just getting wasted because of such food order/delivery companies. Eagerly waiting for your reply.

Regards
Amit Kumar
[protected]@gmail.com

I had order my lunch from zomato at around 1.15 they constantly called me and confirmed that they are on its way but at around 2pm they are calling and saying they we would not be able to deliver the order to your address (As it is far) then why did you take the order your customer care app confirmed me that the food will be delivered to your address why is zomato so unprofessional. You guys are just making false commitments. You guys are cheaters

Order number -

Hi, i am a resident of panduranga nagar, 2nd cross, arekere gate, bangalore 560076. Some 10 to 15 employees of zomato are congregating in our street from morning to evening and creating nuisance. This is a totally calm residential street and no office, shops are here. Your company employees are disturbing the residents here. Please check this menace.

The food that i order from chowman were given with a instructions of the food to be less spicy. Despite of that the food was very very spicy and now after consuming it i am having severe food poisoning i just want my money back that's all i know. My order no was 41987561. Please take strict action on them. This is totally unacceptable. I want them to litteray face the consequences as my condition is worsening because of the this food. And they should definitely compensate for it

I have taken a cab from sharjah, travelled all the way to dubai to dine in mizu dubai, the zomato app gave me an information that the restaurent is open untill 2 am on mondays, when i arrive there on 11:23 the restaurent told me their closed and they can not do anything about it and it is totally zomato's fault, i have a screenshot of zomato app telling me its open untill 2 am, who is going to compensate me for this big mistake that has cost me 127 dhs in taxi fare.???

The worst experience ever in ordering food online... The first order not accepted by the restaurant.. And the second restaurant did not deliver food even after one hour.. Tried to check with the restaurant, however restaurant says they haven't received any order from zomato.. Post an hour of trying to resolve with customer care i get e reply that the order is cancelled by restaurant and the money is credited back to zomato account... I requested amount to be refunded back to my wallet from which i paid, however they say that it can't be done..

Hi my name is shalu shandilya and i had called zomato to call for a delivery from l'opera. The zomato customer service representative refused to send a zomato delivery person to restaurant to replace the order, as offered by l'opera and then promised me to send me a refund for the order. It's been two days and i've yet to receive the refund. Plus upon chatting with customer service i've realised that i was lied to by the customer service...

My name is anshuman singh. I ordered something from zomato and it was successful, i got notification that food will be delivered within 40 mins. But the order never came. When i tried to contact zomato they always demanded 5 more mins. I was so much hungry so i thaught to order something from zomato because they provide fast service according to them. It was a total mental pressure. I was not feeling well to go outside and i wanted to have some food because i was very hungry. They lied to me. They do fake promises.

This is the second bad experience i faced today while ordering from zomato. I was promised in ur previous mail that i won't face any problem which i last faced on 11/9/17 on my daughter birthday and you guys promised to me that order for zomato with hastle free service and also credited rs 200 as compensation. I thought to give uall a second chance. But today it's proved u guys don't believe in customer service. Today when i ordered subway and when i had a chat with ritesh. I was really upset with his response and feedback what i received from him when my order received around one hour 30 minutes. I requested ritesh for refund of money paid. He said its againt policy. I m very sorry to say he started making weird excuse it's sunday and all. Let me tell u guys every sunday i order my dinner from restaurant and any restaurant i call they deliver to me in 30 minutes or max 45 mins or even if late max 1 hour. But when i ordered again today from zomato it was delivered to me more then one hour almost 90 minutes. Which really lost my appetite. I had paid money through credit card i had no option rather to take it as ritesh denied for refund and cancellation. Also to my surprise i been proved now u cannot trust zomato anymore as when i had a bad experience earlier inspire telling ritesh order is really late and inspire asking for full refund. He strickly denied against company policy. Very sorry to say u guys have against lost the trust and i would rate u 0 star. Worst customer service for ordering food. Will definitely share my experience with social media like facebook twitter, comsumer forum friends and relatives so that they too don't face such bad experience.

Thankyou

Order id[protected] my registered no is [protected]. This is the second bad experience i faced today while ordering from Zomato. I was promised in ur previous mail that I won't face any problem which I last faced on 11/9/17 on my daughter Birthday and you guys promised to me that order for zomato with hastle free service and also credited Rs 200 as compensation. I Thought to give uall a second chance. BuT today it's proved u guys don't believe in customer service. Today when I ordered subway and When I had a chat with ritesh. I was really upset with his response and feedback what i received from him when my order received around one hour 30 minutes. I requested ritesh for refund of money paid. He said its againt policy. I m very sorry to say he started making weird excuse it's Sunday and all. LeT me tell u guys every Sunday I order my dinner from restaurant and any restaurant I call they deliver to me in 30 minutes or max 45 mins or even if late max 1 hour. But when I ordered again today from Zomato it was delivered TO me more then one hour almost 90 minutes. Which really lost my appetite. I had paid money through credit card I had no option rather to take iT as ritesh denied for refund and cancellation. Also to my surprise I been proved now u cannoT trust zomato anymore as when I had a bad experience earlier inspire telling ritesh order is really late and inspire asking for full refund. He strickly denied against company policy. Very sorry to say u guys have against lost the trust and I would rate u 0 star. Worst customer service for ordering food. Will definitely share my experience with friends and relatives so that they too don't face such bad experience.

Thankyou

I placed a prepaid order at 22.53 on 23.09.2017 for delivery of food. The delivery time at the time of placing the order was showing as 45 minutes but after placing the order it was showing as 90 minutes. I raised the issue with zomato customer care service and they accepted that there was some issue with the expected delivery time and assured me that food will be delivered against my query whether the food will be delivered or not. However after inquiring about the delivery and their so called reply of keeping patience, the food could not deliver. When i raised the concern with them they simply come out with a solution and refunded the amount as zomato credit. Now when i said that i will lodge an f. I. R against them, they initiated refund to be credit in next 5-7 working days. Now my query is why they should not be penalised and why i should not be compensated for the suffering i went through. I had to sleep empty stomach because of their false commitment.

I went to new market to hang out with one of my friends today. However, i went into moven pick for an ice cream served in cup, and it was not until i had nearly finished it that i had realised that there was a small black strand of hair sitting at the bottom of the cup. It wasn't very imusing as i have been here before and not once experienced this.

I ordered veg spring rolls through zomato and they delivered chicken spring rolls. I am a pure vegetarian. I have a severe stomach ache and regular vomiting since. This not only leave me sick but also mentally disturbed. The service provider zomato has completely failed and at fault for this action.
I have complete proof of zomato admitting there fault.

Keeping all the rosy and comforting lines apart, let's get to the point! I i used zomato - you ought to take the responsibility and are answerable too.

I ordered palak paneer & missi roti : i received shahi paneer (In lack of palak paneer) & a soggy undercooked mix veg. Paratha

#1. How on earth a restaurant can deny upon calling them back to the same no. (+91 [protected]) they called from? If it's a wrong no., how they got to know my order, strange? Where on the first call he insists on changing the order in absence of what i ordered (Palak paneer) - check the order history. Is it a hoax? How come that restaurant never called me back? Why their contact no is not displayed on your page??

#2. I wish if you could taste the # they sent: so called, shahi paneer was like a baby vomit with some frozen paneer. Paratha, which i never ordered looked like an old smelly rug! You definitely can make out what a missi roti looks like?? It was rancid and dismal.

Would you pay for such dog #? No. No one will and should! How such # holes are on your portal? No, fitment or monitoring?

Lastly, i was chatting with you guys for close to 3 hours. And no one bothered to call?? Please don't shoot with excuses. There were instances, where your team calls twice for same order delivery confirmation. I mean, is it needed? Utilize resources properly.

*and in another episode on 24 aug - the food was over spicy and delivered cold. What did you do about it except chatting like with your gf/bf. Come on! Show some respect to customers. Put people who can act upon issues rather than chatting.

What i need: complete refund + compensation for the mess i have been through, period

I have ordered food from a take-away restaurant called nutan in mumbai, sion area through zomato app. During checkout it had said that (Get 15% cashback with mobikwik) for which i have saved a screenshot as this happened twice in a row.

They never give the cashback after 48 hours. After registering complaints several times, the first time they did however post the second order, they never gave it. It has been 13 days and still not credited in the account for which zomato is taking no accountability. I have wrote to them several times in the chat support and all they say is the matter is escallated and will get back to us which they never do, of course to no suprise.

They never share a complaint id even after requesting multiple times. I have called their contact center for customer support and recorded the call where they said it'll be resolved and its been 3 days since, no solution to it.

I feel both zomato and mobikwik has been duping their consumers heavily by doing this as i am sure i am not the only one who have faced this issue.

Request to look into this. Hand to god i really wanna sue them. It is not about just the money but the false pretext they lure the customers and cheat them and that violates several ethical and humanitarian issue. More so people's time and energy and one can't put a price on that.

Hi, on sept 16 2017 between 3am till 4:30 am i have placed an order for food with happy beings's restaurant.. The food was tasteless completely so i contacted the customer service chat agent mr. Manjeet and he refused to refund. It will be of great help if you look in to this matter and help me to get a refund. I stay in gurgaon. I have placed order previously with the same restaurant ant each time the food is rubbish... Need your help to...