Zomato Complaints & Reviews

I bought a one plus 5t in december with a one year free subscription for zomato gold and had my location as hyderabad. Zomato gold wasn't available back then. When it did become available i was asked to pay for it. If you ask zomato they give you bull # replies saying location was ncr blah blah all that rubbish stuff and think about themselves as cool professionals. They think that customers are fools and they can play around with them.

We have ordered food from the restaurant 'tandoor nawabi', last night. The food was not only ill tasted, but decomposed, rotten. We started feeling sick, soon after we swallowed the food. It was followed by a prolonged stomach disorder, all over the night.
We want you to be aware of these sub standerd food joints, who are taking the oppertunity of connecting a large sec of people through you. If you do not cancell their snlistment in your esteemed site... I am afraid, you may face legal & social hastles. So please do the needful.

On 1st jan i placed an order through zomato for lunch... After an hour i get a message no delivery agents available hence cancelling your order... I tried again in the night same thing waited for an hour and then they cancel... Disappointing service..!.. If they dont have delivery agents they should have informed the very first instance itself... You make people wait untill lunch time or dinner time is over to release u are not equipped to handle the order... What is worse is their executives who are supposed to help us are not even apologetic... Banu and ashish... Ashish went as far to lie... Both these agents were least bothered... Horrible service... Zomato should close down their business or hire representatives who understand customer service... They have also refused to grant a refund for food i havent received

I had ordered the food from zomato on 29th december and after a good wait for an hour (Which is way long from the claimed time) i realized that on the app it shows "delivered" under my order. My obvious reaction was shocking since i did not receive any food and called the zomato customer care, though he was reluctant and was hardly bothered all he did was told me that he will be back (Or rather the company) with the proof that they had tried to reach me and that is why the food was not delivered.
Two points here :
1. I never received any call from the delivery boy to which i had asked the zomato people to send out a proof of call list where they had tried to reach me for 20 mins (Thats what was claimed by the customer care guy)
2. Giving the benefit of doubt i assume that the guy could not reach me then on what circumstance will he mark the delivery as "delivered".
Well even if i ignore the entire episode the bare minimum justice i could get is get my damn money back which i had already paid but its the third day from the incidence happened and they do not give your money back. Great!
In any case they have acted in the most unprofessional manner and yes off course i am not the only victim to this nasty game the so called popular food app is playing around. With this not only me but on this continuous act many out there will uninstall the app right away just like me. So stop cheating people this way!!

I have faced 2 times for the same issue that zomato not following the order times! Last time i have made an order but they don’t deliver on time and informs the rest and zomato that it’s too late if they don’t deliver they ve to cxl it but an hour later i received the order when i was goin to bed so i did not accept it of course but zomato refused to pay the amount back! That’s so unprofessional! Enervating ever use this app again!

Zomato. Failed a million times and yet stays a favorite for many!!

I haven’t received my refund for 450 bucks for an order placed on 26th october. I was being casual all this long and just checked in between and forgot all about it.

Beginning of month when i checked my statement, i realised the refund still isn’t there. I asked zomato who told me i need to check with bank. I never bothered thinking it would reflect.

Today i call the bank for some work and a delivery from a restaurant with a zomato tape made me ask the bank about the refund. They had no information. They asked for a mail to be sent at the disputes id with a screenshot from zomato mentioning the initiation of the refund.

Now comes the horror. I ask zomato to mail me regarding the refund and i am told, they can’t. Instead, i need to mail them my bank statement from 1st october onwards so that they’re sure that i haven’t been refunded in real and they hey could manually do it. I asked for an email address to escalate the hilarious demand of theirs and instead i am repeatedly given the email id to mail the statement at.

Really? Is this even real? Pinch me please!!!

Ps, this isn’t the first time they’ve asked for an evidence!

I have ordered food online from Zomato and my money got deducted. After sometime, I realised that it is more than 45 minutes and my order did not get delivered.When I went back and checked, my order got rejected.When I reached their chat they don't have any resolution. No food and my money is deducted.

These people are not resolving my problem and there is no message that my order got rejected and there is no message about my refund.

Indeed they are simply saying to order from another restaurant and asking them to understand.I have been waiting for 2 hours and there is no sympathy from them.

I ordered food from Zomato, Chowpatty restaurant.

The food arrived one and a half hour late, was completely cold and soggy and overall inedible.

Their support staff was very unhelpful and unapologetic. They kept saying that I should talk to the restaurant to resolve the issue and they would call me.

The restaurant neither called me nor picked up when contacted.

Zomato refused a refund for the order and insisted upon adding 25% credits which are completely unusable for me since I have no intention of ever ordering from them again.

On contacting the chat support team upon non receipt of my food, the support associate simply wrote that the same will be delivered in 10 — 15 mins without a slightest hint of apology for the delay. When i stated the same to the associate, that person sent a sad emoji as if he/she was making an informal chat. Such unprofessionalism was not expected from zomato.
As i write this conplaint, i still havent received my order!

I ordered some food from the app.. I used paytm as a payment method but the restaurant cancelled my order.. And the amount was refunded in the zomato wallet instead of paytm..
Also i asked the customer care.. They told they will refund in paytm wallet in 24-48 hrs
And today when i contacted them.. The customer support is refusing to initiate a refund in my paytm wallet..
Plzz help me to refund my money and take strict action against zomato app..

Used zomato 1 year back. Due to pathetic support i have uninstalled the app.
Again installed it 2/3 months back and subscribed zomato gold, reached level 8.

But every time i raise a complain i receive pathetic support from zomato team.

I want a proper investigation of the chatting history with your support team.
Id: [protected]@gmail.com

Just few min back i received my order without zomato treat. When i informed support they kept me waiting for stating i am contacting the restaurant. After around 25 min support informed me that restaurant said they have delivered the item. I have shown the proof but support kept telling me that restaurant delivered. And told me to contact support if i want anything else!!
What kind of gesture is this!!!

Later i called the restaurant and they informed delivery guy mistakenly delivered the item to someone else.

Support was not responding to my queries.
For last 2 days i have experienced 3 bad incidents. Every time support let me down with their communication skills and poor manners.

I have sent some 20mails and 100tomes chatting but again zomato people are asking me to check with my bank for money but I have escalated in bank and they have clearly mentioned in mail that merchant ie, zomato agreed that they received amount. Even on Nov 24 zomato people told in chat that I will receive my money to bank in 5-7working days. I checked with them again on Dec 3 and they asked me to wait 2days. Now again they are asking me to check with my bank. I need this company to get close to cheat people

This feedback is regarding order no. [protected] from burg beez name restaurant i placed the order @ 1.16 am and the order should be delivered before 2.16 am but i kept trying chatting to the executives o[censored]r management they kept sayong 10 min. 5 min. At 3.10 am a delivery person came to my door and said "u ordered from top floor i am tired of coming to u this is the person of this area" being listening to him i was trying to reach zomato...

Hi,

I have recently purchased a mobile (One plus 5t) from oneplusstore.in on 24/11/2017

An offer was going on as per which zomato is offering gold membership subscription for 12 months to every buyer of one plus 5t.

Today on 27/12/2017 my phone was delivered to me by one plus team. I went through the steps mentioned in the offer details to register my complimentary zomato gold membership subscription and was unable to find any such tab in zomato app.

In chat support section initially zomato team communicated that zomato gold membership is available only for one plus 5t users. Younger brother (Anuj agarwal)
Screenshot 1 attached below

Now when i took the chat support from my one plus 5t mobile i was kept on hold for about half an hour post that they communicated that it was a lucky draw offer in which one who order maximum number of one plus 5t on friday will get the subscription. Screenshot 2 attached

In the offer details lucky draw is nowhere mentioned at all. Pdf attached

Zomato is misleading customers of oneplus to download it's app.

Such misleading offer alongwith such premium phone is a matter of big shame for both zomato and one plus

I hope oneplus will take action against this

Detail offer link can be seen here
https://s3.amazonaws.com/oneplussupport/special-offers/OnePlus 5t/zomato gold offer_terms & conditions. Pdf

Don't use credit card. They will block your order, block your money and refund after 2-7 days your money without reason. Very bad system. And they will tell you that the problem is from your bank. Absolutely no. It is an issue from their bank. I chat with someone of the support and he was very useless. He just tried to tell me that the problem is mine. Very bad service.

I ordered food from punjab depot - marol at 1:30pm and was expecting a delivery by 2: 30 pm through zomato. When i called up punjab depot to check on the order, they informed that the order is ready but delivery boy from zomato was unavailable to pick up. Zomato had no courtesy to inform me that the order/delivery will be late because of such problem and that too during peak lunch hour where i was starving. This is very unprofessional, ideally i should have been informed by zomarto by 2 or 2:15 pm max that the order cannot be delivered due to lack of man power. I shall never order through zomato now.

We ordered a meal from paradise food court pvt (Gachibowli outlet) through zomato last night and were very disappointed that it took well over an hour for the delivery. The order was put in at 10:07 pm and we only received the meal close to 11:30 pm. This was unacceptable as we had guests and as much as we contacted the customer service representatives, they could only tell us that the food was out for delivery - from 10:45 pm onwards...
It is unacceptable for delivery to take this long and for there to be no word from either the restaurant or the delivery person. We were very disappointed in this service and will definitely not be ordering through zomato again.
We have tried all the food delivery services now and believe the others to be superior as they at least communicate with the customer in case of any difficulties or delays.

Hi
I ordered one cake today for birthday celebration from my office but the cake you delivered was pathetic, was stinking a lot, no hygiene and when i complained about this then no response, no one called and when i tried store's num no reply from them too... I am irritated a lot with your reply. Kindly do something asap. Kindly do me the refund or give me one good reason to serve dirty and bad cake to spoil our occasion.
Otherwise i have to register proper complaint about your zomato to the concerned department or website.
Order num: [protected]

I Amit Kumar R/o Sector-15 Rohini, hv placed order on zomato for subway item on 04th Nov2017 while it was delivered in 1 hr time. After delivery while opening the packet. Food was totally smelling and it can be clearly seen that breads has been very old and cheese is just plunging out of it like a rubber. Like it has been put in such condition for last 3-4 days. Freshly baked bread and cheeze never show such characteristic. And these people are so insensitive towards consumers that they don’t even accept their mistakes. I hv seen there hv been alrdy so many complaints regarding them for such home delivery items. It is requested that consumer forum should intervene and bring justice for consumers whose time n money r just getting wasted because of such food order/delivery companies. Eagerly waiting for your reply.

Regards
Amit Kumar
[protected]@gmail.com

I had order my lunch from zomato at around 1.15 they constantly called me and confirmed that they are on its way but at around 2pm they are calling and saying they we would not be able to deliver the order to your address (As it is far) then why did you take the order your customer care app confirmed me that the food will be delivered to your address why is zomato so unprofessional. You guys are just making false commitments. You guys are cheaters

Order number -