Zomato Complaints & Reviews

Zomato never disclose the payment options especially in the case of cash in delivery and payment through paytm... The delivery boy provided to deliver my order reachd my door completely drunk and shouted his lungs out... I dont know about this company but atleast i have reputation in the society... On top of that customer service replied sorry we cant do anythng... Even i work for customer service department and surely i dont respond to customer in this manner... I[censored] force customer to return their food just because they dont except paytm... Its worst than a tight slap on face... If i truely rate your service i will gladly rate it -1... Extremely dissatisfied customer.. Trust me i will definitely escalate it to any level... Cant really tolerate this sort of reluctant, pathetic and insulting services from the so called brand like zomato..

I placed an order through the zomato app on 17/04/2018 at 8 pm. The delivery was late and i recieved it at 10 pm. But it was not what i had ordered. I had ordered 3 items and paid for in advance, but the delivery was 2 completely different items. I tried calling up the restaurant but to no avail. The zomato customer service guy was highly uncooperative and refused to believe me at first. When i said i had proof, he gave completely irrelevant replies and refused to resolve the issue. The delivery was not what i had ordered and paid for. Both zomato and the restaurant overdose cheated me and i want my money refunded. This is unacceptable that they are trying to cheat their customers.

I have placed online order in zomato at 10pm from shah ghouse, hyderabad. The order was supposed to be delivered at 10:45pm. We pinged customer care at around 10:40pm as order is still in kitchen. The response from customer care is very delayed. After kept us waiting till 12:15am, they cancelled the order. Worst service from zomato. Should have ordered from either food panda or see swiggy

On April 10th, 2018 AED 18.00 was deducted from my bank account without my concern or without any order, Same was informed through Zomato chat support.
Again on the very next day i.e 11th of April, 2018 AED 26.25 was deducted from my bank account without my concern or without any order.
This time not only i informed the same through Zomato chat support app but also had sent an email to order @zomato.com with all valid proof of screenshot of messages i received from my bank.
I also informed about this difficulty to my bank providers and also raised a complaint through Dubai consumer rights.
Yet again AED 19.00 was deducted from my bank account without my concern or without any order today on 17th April 2018.

This has caused me a lot of difficult, as it was my last 100 AED in my account and now i cannot pull out the cause of insufficient fund.

ALso now my bank is charging me AED 50.00 for the replacement of my debit card due to the fraudulent transaction by Zomato.

Please take this matter seriously, and help me out with priority as this has caused a lot of difficulty form

Hi,
I placed an order to turkish delight (Pune) from zomato app on 1st april 2018 (Sunday) around 12:15 pm. After applying zomato credit a total sum of rs.188 was deducted thrice from my card but i didn’t received any confirmation about my order. On zomato portal it was showing that order was not placed because of payment problems though the amount was deducted thrice.
My details,
Shifa jamadar
Deccan gymkhana pune
Maharashtra

Hi my order has not been delivered after confirming the order and taking the money saying delivery boy is not delivering coz its a black zone area. I hv been ordering food at this address for last couple of months, suddenly it is marked as black zone area and an insane delivery person told that he will not deliver and ur customer care told what to do if the delivery person is not agreeing to deliver, and we are refunding the amount, first of all i'm not responsible for all this if at all it is a freaking black zone or something then u should not accept the order in the first instance, and secondly if things were getting delivered earlier what happened this time, i want a proper action against that delivery guy and that idiotic customer care representative who did not took any initiative and acted helpless, also i want 10times my money back because i had to stay hungry for who night, my phn no [protected], im reporting from b104, sekhar bellevue, bangalore 87, the order was made on 14th april from bufferia, amount was 609, if a proper resolution is not provided i'll sue the company, because it's a proper example of reckless and worst service

I did not receive my order (Order no-[protected]). The delivery person ones says he has delivered it in first floor and then he says he still has the order witg him. Very rude, impolite and a liar. And the chat support is pathetic they just stopped respomding. Worst part is that there is no cust care num to contact the support too. Plz process a refund. Aweful experience, a total mood spoiler.

Hi,
I placed an order on friday night (13/4/18) around 9:45pm online to handi junction (Noida). After applying promo code a total sum of rs. 173.25 was deducted from my card but i received no conformation about my order. I called handi junction thrice and every time they told me that they didn't receive my order. I had to place a direct order again for which the food was delivered and i had to pay 238rs.in cash. On zomato portal it was showing that order was not through because of payment problem though the amount was dedudcted. My details are as follow-
Swapnil johri
12th avenue gaur city2, greater noida

P. S. - i received this msg.
Thank you for using debit card ending 1341 for rs.173.25 in mumbai at zomato1167959 on[protected]:21:46:45

Sir we order zambo biryani pack... On 12-04-18 night
But payment was city from my account -360
What can we do??? How gain my balance
Please give me answer... Sir/madam
Otherwise contact me..
[protected]... Plase

Through zomato app, i placed my order to deliver food at 10.53 pm on wednesday. The estimated time shown to me was 11. 35 pm. My payment was also done. But they didn't deliver my food. I tried to contact the customer center but they wouldn't respond neither via chat nor via call. They simply looted my money! Kindly take action.
Order no - [protected]

I have booked a zomato order and done payment through net banking and my details is abhishek and mobile number is [protected] payment from bank has been dedicated but my order isn't booked and i don't get any update about my order what i have to do now the order is from city pride restaurant located in manikonda order isn't updated and i got the sms through my bank regarding payment dedication

We have ordered for food thriugh zomoato at 8.52 on 10th april 2018 through cell no [protected]. But it was delivered at third party and msg came to cell no that the food was delivered. On enquiry with customer care of zomato and mr. Lavender singh was answered and he replied that the restaurant people was gn wrong cell no and it was delivered at 3rd party. I requested to delete the restaurant from zomato and areangenfir supply for food as it is hard time at 10.20 pm. Still my conversation with him he has not gn proper response and asked me to gv separate order. I also asked him to t. V. Me compensation in iieu of difficulty caused by them and we have to sleep without food as it is hard time and no restaurant will open. But no proper response from zomato. I grading no star. Take action against zomato for causing mental torture and caus ed to sleep without food. Take stringent action in the matter

Ordered food from amenia restaurant (Prepaid), the app is showing that the order has been delivered but i did not receive the order.
Restaurant said that the delivery boy denied to deliver the order.
Delivery boy is not answering the phone.
Need immediate attention to this. How could anyone mention that the order has been delivered without actually delivering it.

I placed an order from your app at 9:36 pm for food. I placed the order and the amount got deducted from my account. After three hours you refused delivery as well as refused to provide escalation matrix details. Your delivery option abused me when called. When contacted customer service your never replied. What kind of fraud app is this?? No chat support. No customer care. You are doing criminal conspiracy to fraud money. What kind of pathetic service and support. I will see you in consumer forum. Neve in my life i will order from zomato or suggest anyone to use this app.# deletethugzomato.

Dear Team,

I have order a food item and having order id- Order ID:[protected] on 7th Apr 2018 at 2.04 AM.

Restaurant has accepted my order through zomato but didn't delivered my food and i have already paid money through net banking.

Inspite of raising request on Zomato as well as on mail, the team has not provided me responses.

I have also provided reminders to their team but they are not responding.

Attached screenshot of the Order page.

Attached my mail.

Please help me to resolve this issue.

Best Regards
Vivek

I placed an order through the zomato app on the 16th of march and paid online, waited for an hour and informed customer support that i haven't received my order, they informed me that the restaurant isn't responding and that i should place another order at another restaurant and that my money would be refunded. The same thing happened with the other restaurant as well and i was promised a refund for both transactions of orders [protected] and [protected]. I waited a week for the refund and contacted customer support again, they asked me to wait a few more days. I waited some more and contacted them again and they inform me that no refund request was registered as the orders were delivered to me. They are refusing to agree to their mistake and asked me to contact through email at [protected]@zomato.com which i sent two emails already and not got a response yet.

I placed an order on zomato on 7 appr 2018, they accepted the order and its status showing in kitchen but as the time say 35 min completed but i didnot receive any order or my call gets answered. I made a complaint through chat but no response. So i want a strict actionshould be taken against them as we had to sleep empty stomach as no food prepared or no restaurant accept order at 12pm.

This is not the first time this has happened with zomato online food delivery. I had ordered from Subway and had already paid for it. The worst part is that I got only half the order that I had asked for. Called up the resto, they asked me to contact zomato. Zomato has only chat support so you can't even talk to a real person. And no guarantee of a helpful response either. I messaged on zomato chat support. The agent kept on procrastinating and at the end of one hour had achieved nothing. The agent said they were unable to contact the resto. So, I called the resto again and they said that they had prepared the correct order. They asked me to keep in contact with the resto. In the end, the result was that I ended up threatening the chat agent about an escalation about the issue and they replied saying 'sure'.

This isn't the first time and I know for a fact this won't be the last time

Zomato Order number [protected]
18 Mar 2018, 8:51 PM

Zeta transaction details from there support team on email.
amount of ₹ 281.92 was successful & the amount was settled to the merchant with
ARN : 30001080788077205112315
Approval code: 97016
It's been 18 days no update on my refund. Chat support provide incomplete refund reference number [protected]. All transaction reference are 12 digit. Chat support is. Proving false information. 7 emails has been send since 18 March not single response.

Zomato has helped experience the worst situation in my life, i order from kfc through zomato, the order was for my 11 year old son who wanted a treat as his exams were going on. The order was supposed to be delivered at 21:17, i was at work and trying to track the order, to my surprise zomato has disabled my options to chat, even though i can see and open chat, if i type it does not get entered in the chat window, since zomato left me helpless, i thought of seeking help from kfc, spoke to them three times, first time i was lied to by promising a call back which never happened, second time i given an incorrect number for store manager at kfc kumar pacific, the third time i was lied to again by promising me a refund by mohit, finally i gave and asked my son to have a glass of milk and go to sleep, at 22:15 i get a call asking me for my address, i asked the delivery boy the original time of delivery and what happened, he was not sure why the delay was caused, i told him there is no point since my son was asleep, he said we will have the amount refunded and then zomato app notifies me that my order is delivered, so i have a hungry son who gave up on me and went to sleep, money out of my bank account, pathetic service from zomato and zomato app to tease me further that my order is delivered. To my surprise there is no way to get in touch with zomato