Zomato Complaints & Reviews

Through zomato app, i placed my order to deliver food at 10.53 pm on wednesday. The estimated time shown to me was 11. 35 pm. My payment was also done. But they didn't deliver my food. I tried to contact the customer center but they wouldn't respond neither via chat nor via call. They simply looted my money! Kindly take action.
Order no - [protected]

I have booked a zomato order and done payment through net banking and my details is abhishek and mobile number is [protected] payment from bank has been dedicated but my order isn't booked and i don't get any update about my order what i have to do now the order is from city pride restaurant located in manikonda order isn't updated and i got the sms through my bank regarding payment dedication

We have ordered for food thriugh zomoato at 8.52 on 10th april 2018 through cell no [protected]. But it was delivered at third party and msg came to cell no that the food was delivered. On enquiry with customer care of zomato and mr. Lavender singh was answered and he replied that the restaurant people was gn wrong cell no and it was delivered at 3rd party. I requested to delete the restaurant from zomato and areangenfir supply for food as it is hard time at 10.20 pm. Still my conversation with him he has not gn proper response and asked me to gv separate order. I also asked him to t. V. Me compensation in iieu of difficulty caused by them and we have to sleep without food as it is hard time and no restaurant will open. But no proper response from zomato. I grading no star. Take action against zomato for causing mental torture and caus ed to sleep without food. Take stringent action in the matter

Ordered food from amenia restaurant (Prepaid), the app is showing that the order has been delivered but i did not receive the order.
Restaurant said that the delivery boy denied to deliver the order.
Delivery boy is not answering the phone.
Need immediate attention to this. How could anyone mention that the order has been delivered without actually delivering it.

I placed an order from your app at 9:36 pm for food. I placed the order and the amount got deducted from my account. After three hours you refused delivery as well as refused to provide escalation matrix details. Your delivery option abused me when called. When contacted customer service your never replied. What kind of fraud app is this?? No chat support. No customer care. You are doing criminal conspiracy to fraud money. What kind of pathetic service and support. I will see you in consumer forum. Neve in my life i will order from zomato or suggest anyone to use this app.# deletethugzomato.

Dear Team,

I have order a food item and having order id- Order ID:[protected] on 7th Apr 2018 at 2.04 AM.

Restaurant has accepted my order through zomato but didn't delivered my food and i have already paid money through net banking.

Inspite of raising request on Zomato as well as on mail, the team has not provided me responses.

I have also provided reminders to their team but they are not responding.

Attached screenshot of the Order page.

Attached my mail.

Please help me to resolve this issue.

Best Regards
Vivek

I placed an order through the zomato app on the 16th of march and paid online, waited for an hour and informed customer support that i haven't received my order, they informed me that the restaurant isn't responding and that i should place another order at another restaurant and that my money would be refunded. The same thing happened with the other restaurant as well and i was promised a refund for both transactions of orders [protected] and [protected]. I waited a week for the refund and contacted customer support again, they asked me to wait a few more days. I waited some more and contacted them again and they inform me that no refund request was registered as the orders were delivered to me. They are refusing to agree to their mistake and asked me to contact through email at [protected]@zomato.com which i sent two emails already and not got a response yet.

I placed an order on zomato on 7 appr 2018, they accepted the order and its status showing in kitchen but as the time say 35 min completed but i didnot receive any order or my call gets answered. I made a complaint through chat but no response. So i want a strict actionshould be taken against them as we had to sleep empty stomach as no food prepared or no restaurant accept order at 12pm.

This is not the first time this has happened with zomato online food delivery. I had ordered from Subway and had already paid for it. The worst part is that I got only half the order that I had asked for. Called up the resto, they asked me to contact zomato. Zomato has only chat support so you can't even talk to a real person. And no guarantee of a helpful response either. I messaged on zomato chat support. The agent kept on procrastinating and at the end of one hour had achieved nothing. The agent said they were unable to contact the resto. So, I called the resto again and they said that they had prepared the correct order. They asked me to keep in contact with the resto. In the end, the result was that I ended up threatening the chat agent about an escalation about the issue and they replied saying 'sure'.

This isn't the first time and I know for a fact this won't be the last time

Zomato Order number [protected]
18 Mar 2018, 8:51 PM

Zeta transaction details from there support team on email.
amount of ₹ 281.92 was successful & the amount was settled to the merchant with
ARN : 30001080788077205112315
Approval code: 97016
It's been 18 days no update on my refund. Chat support provide incomplete refund reference number [protected]. All transaction reference are 12 digit. Chat support is. Proving false information. 7 emails has been send since 18 March not single response.

Zomato has helped experience the worst situation in my life, i order from kfc through zomato, the order was for my 11 year old son who wanted a treat as his exams were going on. The order was supposed to be delivered at 21:17, i was at work and trying to track the order, to my surprise zomato has disabled my options to chat, even though i can see and open chat, if i type it does not get entered in the chat window, since zomato left me helpless, i thought of seeking help from kfc, spoke to them three times, first time i was lied to by promising a call back which never happened, second time i given an incorrect number for store manager at kfc kumar pacific, the third time i was lied to again by promising me a refund by mohit, finally i gave and asked my son to have a glass of milk and go to sleep, at 22:15 i get a call asking me for my address, i asked the delivery boy the original time of delivery and what happened, he was not sure why the delay was caused, i told him there is no point since my son was asleep, he said we will have the amount refunded and then zomato app notifies me that my order is delivered, so i have a hungry son who gave up on me and went to sleep, money out of my bank account, pathetic service from zomato and zomato app to tease me further that my order is delivered. To my surprise there is no way to get in touch with zomato

Zomato has the wrong information about a restaurant. The info is 10myears old.. Zomato has no way of communicating with them... They make the error and the business has to suffer. Zomato is a terrible place for information about restaurants... Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud c. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud

Hi,
I ordered meal on zomato from arabian tawa, jogeshwari west, mumbai. The quality of food was so pathetic. There was so much salt in mutton baida roti. Firstly the orde was not on time and then this bad quality food. Why do zomato promote such street side restaurants when they can’t deliver good quality of food. Please revert on this and compensate. What is zomato doing about it??

You can reach me at [protected]

This zomato company is totally into fraud. They give schemes through online payment. Well i ordered my dinner around 9 and after 30 minz i get the information that my order has been delivered, where as i haven't received my order. When i tried contacting the customer care, they were giving false hopes stating that they wil deliver the food in 10 minz. I still waited but till 10 no response. When i contact them again, they were like sorry mam order cancel and all other stuff. Now you guys tell me at night 10 where shall i order my food and which restaurant opens at 10. Please zomato if you need money for employees ask for donations, kindly don't do such frauds. They have siad me to wait for 7 working days but i know everyone says the same thing but never gets their money back. Please and stop giving those credits. If you really want to give something please be honest with your customers. And there's no official complain register or site for you zomato. How unprofessional..!! Good luck with your company. Please do something about it and be professional.

Hi,

I am rushali this side,

I have placed an order from zomato of pizza hut and there was no delivery done from the zomato's end and when i contacted the pizza hut branch, they said that the order has been cancelled from their shop, but the zomanto ppl have already deducted my amount from y account, thereby no food ordered also and amount of rs 480 also getting deducted.
My order id was : [protected]

Kindly look into the matter at the earliest.

Food orders on zomato today by 9:30 pm and the restaurant has handed over the order for delivery to zomato guy by 10:00 pm but the food was not deleiverd even till 11:30 pm. After we contacted the through live chat they are communicating that they have cancelled the order without giving any reasons. Cancellation is not intimated to us until we called back and their cancellation team is giving false allegation s against yhe restaurant that they have cancelled the order. On our response that the restaurant has confirmed the handover of the parcel they changed the reason to non servicable area. Both are pure lie since i ordered from the same restaurant yesterday and they have delivered it. I hav e ordered food for my kid and waiting for 2 hrs without any communication. This is pathetic and they just say pls convey your feedback in live chat and not following any escalation matrix even after repeated request and have just initiated refund of the payment.
My kid has to go to sleep hungry as they have cancelled the order after 11:30 and no restaurants are opened and they denied to arrange for any alternate order as well. This is really a pathetic service and looting the customers. Rigid action need to be taken against them and i need a compensation for this agony suffered due to zomato. My order number is [protected].

I ordered a meal worth rs.687 last night. It was delivered to me at 11:15 pm and i did not have change for the same nor did the delivery guy. I had a 2k note and the guy said he'd get the change from some shop outside.

He never got back with the change, and when i tried calling the number he called me from, it was not reachable.

The number did ring today but he does not answer the call.

I have contacted zomato support countless times,
Have spoken to 5 different executives.

Last night i spoke to one who said-

1. Let me call the deliver guy

2. Not able to reach the delivery guy

3. We will escalate your issue to the concerned department

4. You will get your money back in 24-48 hours.

Today when i write to zomato support, a new executive turns up and asks what the issue is.

I explain for the 2nd time the entire story.

He says the same lines as above. The same 4 points.

After hours, i contact them again.
New executive. Says the same lines, plus he also said - "your money would be delivered to you today, that's a guarantee from zomato end"

I never got the money.

So i have done this over for 5 times now, and there has been absolutely no progress.

I keep hearing the same things

- delivery boy not answering the call

(Is that my problem?)

- we will escalate this to the concerned department

- we will get back to your in 24-48 hours

And then that's it - everyone forgets about it.

I needed cash urgently. Rs.1, 300 is not a small amount, and definitely not one i'd give away merrily to a zomato thief.

I'm suffering for something that i am not accountable for.

Thank you very much.

I am sick and tired of asking for my money.

So i'm done.

Now-

1. I am filing an fir against the delivery guy with the number that i have

2. I am starting with the legal case against zomato.

Dr. Samreen

I placed an order with zomato and the order was not delivered even after two hours of waiting, there was no calls regarding the delay and i had already paid the amount online, after two hours the status says order is delivered and when i enquired with the customer care representative his explanation was delivery guy assigned is not responding. Is this anyway to do business? I have been made to wait for two hours and there was no proper assistance and i lost my money

I ordered the food using the zomato and was in a hurry so asked the chat supporter to please deliver the food within 1 hour. He ensured that the food will reach in 40 minutes. I was under the impression that all is working out well, however when i looked after 30 min the food wasn't dispatched.
I called the restaurant and got to know that the food has been ready since last 20 minutes but the delivery boy refused to deliver food to that area.
I confirm zomato then and they said that it is all a lie and we track everything from here abd food will reach in next 15 minutes. It was already 1 hour 30 minutes and i had also missed my office cab.
Then after a fee minutes they cancelled my order and stopped even replying on chat support.

Very unprofessional behaviour on zomato's part. This is the reason that other brands like swiggy are flourishing and even performing better in terns of service than zomato

So i ordered from momo i am before it started raining heavy here.. By the time my food arrived it was just drizzling slightly. I received my food and went upstairs back to my room. So after 5 min a got a call from an unknown no. I received and it happened to be the delivery guy who just came to give me my food. He asked me if i was still in my flat and if he could stay in my room for sometime because it seems the weather was too bad (Which was not! It already stopped raining at that time). So i denied to him politely as because no outsider should enter my flat was the rule. But he kept on insisting me. Also he said that he wont do anything, he’s not that type of guy what im thinking about bla bla.. But seriously? Why on earth would a girl who is alone at her flat would shelter an unknwon man? After that i didnt receive his calls but he kept calling me with other numbers too.
What i want to say is.. This was something very inapproriate for him to ask me for such kind of thing. Idk if he really wanted my help; but when i clearly said that its not possible he should have just left. Rather he kept calling me number of times. And on top of that it was not even raining anymore.