Zomato Complaints & Reviews

Hi team,

I have observed from since a long time that zomato delivery service has been worst day by day. You guys do not have any customer care support and whenever contacted on chat support those guys are just good for nothing. I believe zomato is just paying them for good for nothing. Now if i come to the delivery part my last order is showing as delivered wherein i havent recieved my order neither any update from zomato. When contacted the restaurant they said zomato has taken the order but we never got that.

Chat support is simply horrible. Please take out the guys who are sitting there as zomato simply paying them because of no use

After half an hour chat support is telling that we will refund you the money as rider will not deliver the product.

Zomato has lost his reputation!!! Horrible exprerience...

Will uninstall the app today and will share everyone in the social media.

I ordered from d-zaprino on zomato at 8pm. They confirm the order and the delivery boy is out. I call and talk to him. He says he is coming in half an hour. At 9.20pm i contacted chat service. As soon as chat service went to check the details of my order, my app showed order was rejected because there was no one to deliver.
I was refunded but the order was cancelled at 10pm after all the chat and now i couldn't order anything from anywhere.
The chat support is behaving so weird. Asking me same problems again and again and saying it is canceled and again saying that it will be delivered, again saying that i cancelled it myself. Plus they are like sorry hope we serve you better without replying to any further queries.

Dear sir/madam

I am writing this mail with lot of frustration and anger because this is the 3rd time in a row it has happened that i have ordered the food from zomato and i didn't get it... Everytime time there has been lame excuse from zomato which sounds really stupid because i am unable to believe that how can a professional company respond with the idiotic reasons...

You can check my records available in my chat with your customer care people and understand that despite following up i didn't receive my food.

Today is the height of frustration because immediately after placing my order i informed your customer care via chat that i have placed an order and told him about my past experience with zomato... I git commitment from your person that today this will not happen... But but but the same thing g happened again...

Now i am 100% convinced that foodpanda and swiggy are far far far better than your organization..

Being a marketing head with a mnc you can mark my words that... If you can't keep your customers happy and make their experience awesome then your company is heading towards a big downfall

Thank you so much for all the frustration and anger given by your company to me

Rgds
Amit gawri
[protected]

I order from kebab magic restaurent from zomato in benguluru. Igot the message like order delivered but not delivered. Money deducted and order not delivered and showing order delivered in app. No customer care numbers are working and chat support also not working they looted my money. I called many time but no response not working any number. Help me please me

I ordered from pre pizza it was estimate time for 64mins and after 1 hour i received a call saying that they can not deliver to my place as it doesn't comes in third area.. And their customer support very poor they don't know how to talk to their customer and zomato have no supervisor this time in moin (7:00am) hahaha... And no help it's not first time i faces this issue.. But more zomato.. One of the worst food provider in market... Pathetic services...

I ordered from chalte firte momos kamlanagar (Zomato) bt after 1 hrs that was cancelled by chalte firte momos owner... Due to their own problems... That order was 232 rs done by my debit card pf bank of baroda on 13th may... Bt they not refunded my monet yet.. When i contact with zomato customer care they have only one response that is please wait for nxt 24 hr and nothing...

So i order food from box8 restaurant from zomato these people gave me salty food and it was cold too and i already paid for the order and when i asked them to either replace my food or refund my amount they didn't do anything and just gave 67 credit for which i paid almost 280 rs and they didn't reply properly after that and restaurant said there was no call from the zomato end these people are trying to make a. Fool out o[censored]s nothing else and they are not even giving the money back

I'm working in zomato as a delivery boy and i did a order of rs.186 on 12th may 2018 i paid this amount to merchant and that order was cancelled due to customer not accept that order order number [protected] same i complaint to zomato customer care they raised ticket no 1263614 and say amount will credit in my account within 48 hrs but 12 days passed away amount not credit and no body ready to help me in zomato,,

Second concern i did my job from 14 may to 20 may 2018 and the got salary amount rs.4500 in the runner partner on monday 21-may-2018 and they deducted rs.2449 23rd may 2018 same i informed to zomato customer care they raised ticket 1370201, 1370403, 1370481 i complain thrice time but no one help me today 24th may 2018 they given salary rs.2510 in account instead of rs.4500,,

My fe id is fe47958 login number :- [protected]

I have ordered the food from zomato yesterday night 10:30!
The order was very quick.

I have ordered for chicken biryani for which i have received some masala rice where immediately i have approached the customer service team through chat and informed that i have been given wrong order and the orders food is als rotten.
Upon taking my issue they have just denied my issue.
They were very impolite and brought me to this extent. I donot understand we guys look like fools to just order food at that point of time just like that and complaint against them. Are we that jobless??
My concern was unheard and it was reflected by them in a impolite manner. Soo i m writing here. Kindly refund

Order id: [protected]

I have ordered the food in zomato and paid the extra charges for extra quantity, but they provided me worst service. The food quantity is not even equivalent to the normal charge but i paid extra amount for extra food also. And also the food got cool down completely then whats the use of delivery charges..
They did chat with me for continuous more than 2 hours..
I facing issues like this repeatedly but zomato is simply looting the money and trying to manipulate with offer codes.
Even in the chat messages they are answering same nonsense repeatedly.
If i am asking for complaint mail id's and twitter social accounts they are not providing.
They are simply telling that they will serve best in future, why should i pay now if they are serving better in future i will also pay better amount in future.
Please solve this asap and refund my full amount.

Hello sir/mam,
Zomato account registered email [protected]@gmail.com

My zomato account got blocked without any reasons and also they aren't responding to my mails, their call support is not picking the call and chat support is also not working.

I want my account to be unblocked as soon as possible because i have money in my wallet and i want them back.

It is highly disappointing to inform you about the my experience with the delivery boy and the customer care executives on chat... Kindly revert back on my mail id for a detailed explanation of the problem.

I was charged double for my order as the delivery boy cheated with me and then I called customer care number but as always no connection occured then I started chat help there the customer care executive on the chat defended him by their baseless explainations and on asking for an answer an explaination they were not reverting me back properly and not they picked up my.phone...i was really harrassed...

I ordered biryani on 20th may in cart page new50 coupon are applied and amount will be deducted but when i'm making online payment they are deducted total amount including offer code applied amount. I send 2 emails to zomato team but they never replied to me. I chatted with customer team they said we are initiated the offer amount it will reflect in 24hours in your zomato account but i didn't get.

Order number : [protected]

Hi

I have been a zomato customer since from quite a long time and also a zomato gold member...in recent times zomato is not keeping up their words... I order from zomato and order gets cancelled or rejected and no one bothers call me to inform the same and where is the money i paid for the order???.
So far no updates my money is not returned and also it's so embarrassing that i have recommended zomato to all my friends and family and everyone are facing the same problem... This is going to be the last attempt to get this sorted out... I'm going to take it forward to consumer forum and also i have all the recording and screen of the conversation with zomato customer support... I need a call from zomato right now

I am writing this with deep regret. This is the second time I'm facing an issue with zomato. Last time there was a significant piece of glass in my food when I ordered from Wah Ji Wah through Zomato. But, keeping Zomato's reputation in mind, I didn't appealed to the consumer court because one of my family members could have been injured seriously.
The customer care assured me that care would be taken in future and I won't face any problems with the zomato.
Then today I ordered a Black Forest Cake from The Cake Point. The order got accepted and the delivery boy was on his way and he told me that he would reach my place within 10 minutes. Then after some time as of a sudden the order got cancelled saying that the restaurant cancelled it. I contacted the customer care but they told me that it was cancelled because I wasn't picking up the delivery boy's phone. Then they changed the status on the app. I tried to call back the delivery boy but he didn't pick up. He accepted that he said a lie. I had talked to him 3 times but he said that I wasnt picking up the phone. Then he made me talk to a Zomato executive on phone who said that he had very well understood the situation and would be reiterating my order and the cake would reach me within 15 minutes. I kept waiting but it didnt come. I was really embarassed in front of my clients and guests and was made a fun of throughout the party. The cake ultimately never reached me. I called up the restaurant and he told me that he had sent out the cake. But it never reached me. This is really very disappointing.
And the customer care says that I'm lying for no good reason. They even gave me Rs. 124 zomato credits. I request you to please take those credits back and take a strict action over the people who were involved in this incident. I seriously won't ever be able to trust zomato. Thank you for providing me with the worst service of my life. This time I am moving to the consumer court with all the necessary evidences(screenshots and call recordings) and hope that the court will do me justice.

My order # [protected] did not get delivered. Why zomato apps shows that it got delivered??? I have paid rs 325 via paytm. I want my money back... I have ordered food from the tandoori kitchen sector 22 noida, & the restaurant did not know that i have order the food.. Disgusting.. I need my money back as soon as possible.. Pls contact me immediately for resolution..

I ordered food from zomato. I didn't get my food till now and in order tracking it is showing it got delivered. I msg customer service and every time they messeged me that delivery boy is on the way when i called that delivery boy he said i cancelled that order long back. There is no coordination between customer service people and delivery boy. I make the payment online and it is already 11 in the night. And for girl its not possible to go out in this time. I can't order food also bcoz this time no one will deliver. Pathetic service everytime. I[censored] guys can't manage then shut your service.

They need 60 min to deliver for 1km. If we ask for refund they won't give. Please take some action on them. Dont order in zomato. They are very bad and they will say we are unable to contact with restaurant. Customer care service is also very bad. For every message they will ask this message is helpful really worst no response from them and they are asking for review.

Hi i took zomato treat subscription in which they server treat with order from treat member restro, and they charged once for it. I did the same but didnt recieved the treat when ordered from freshmenu. I ask the customer care person on chat, he said sorry restra is not picking up the phone and we cant do anything. I asked about his name, his name was sourabh and he jus disconnected the chat, when i asked to transfer the chat to sup, he denied for that too. Thats was the case of worst customer service. Never trust zomato for this. They are doing fake promises behind this.

Hello, we ordered dinner from main land china - orion mall yesterday through zomato food delivery.
Date - 19th may 2018,
Order id - [protected].
One item vegetables in thai green curry - cost 495 - spilt more than 2/3rds before it could be delivered to us by the delivery person. The delivery person said he requested the restaurant to tape the container but the restaurant was busy and they didnt do it. He and i spoke to someone at zomato (While the delivery person was still there), since it was already 9.20 pm, we agreed for refund than delivering the dish again. But now i am not getting any proper response from zomato customer service. Please help to get refund.