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Zomato Complaints & Reviews

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Updated: Feb 4, 2025
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Zomato reviews & complaints page 390

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A
Aniket Maral
from Mumbai, Maharashtra
Jul 27, 2017
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worst company

Address: 400068
Website: www.zomato.com

I have been having problem since my first order with zomato. My order which was delivered the food quality was poor hence when i complaint about the same the agent from customer service used profanity on the call and disconnected the call. Hence when i complaint against the agent zomato apologised but no action was taken against the agent and stated that they will improve the service. And since then every single order which i placed have...
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Navana Kundu
from Kolkata, West Bengal
Jul 23, 2017
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never received order

Address: Kolkata, West Bengal, 700020
Website: www.zomato.com

I ordered from nizams kolkata.. The scheduled time of delivery was 8.23pm... Even after 1 hour i was waiting for delivery... Meantime the delivery boy called 10 times, each time instructing him of direction of my house... He never came.. By the end of it i was calling him and he stopped answering my calls.. I called zomato support.. First 2 times they said they will check and call me back.. Noone called me back and finally they stopped answering...
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Pranav Murali
from Bengaluru, Karnataka
Jul 21, 2017
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order confirmed but restaurant itself was closed and my order was also delivered it seems

Address: 560093

I had ordered from crunch pizza last night and my payment was deducted. I wanted to confirm the order again so i directly called up the restaurant and asked wether they had received any order from me and the restaurant guy was like no sir we haven't received anything by the way we are closed. But my order showed 140mins. That minute i texted zomato customer support and all they told me was to give them a days time to contact the restaurant...
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Address: 600041
Website: Zomato

Hi,

I order in ck's bakery in zomato and they delivered the rotten puff, when i informed the zomato people with pics, they said we cant able to refund the amount instead we will improve ourselves by not repeating this incident. They need our money improve their job. They get the share from restaurants. They need to invest to learn and not from customer money.

Below are the word from zomato

To...
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Address: 500084
Website: Zomato

Hi,

Yesterday night at 9:12 i ordered food from chaitanya through zomato (Which is hardley 2 kms from my place).

After i placed the order i got message from zomato that food will be delivered at 11:34 pm. I thought maybe because of rain, delivery will be delayed.
At 11:41 pm when there was no delivery, i reached out to zomato customer support, who said that food has been picked up and despatched.
br...
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D
divij7
from Noida, Uttar Pradesh
Jul 17, 2017
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Subway-tdi mall, rajouri garden (Order id:30370743)

Address: New Delhi, Delhi, 110027
Website: www.zomato.com

Today i ordered from subway via zomato around 9:00 pm. Ok...?? Now i got my order around 10:30 pm and one sub was missing from it (I. E chicken tandoori sub). I was kept trying subway's contact number and guess what, no answer. Then i tried zomato support (Rahul and kanika). They were very rude giving me confirmation that order will come in 5 mins. Still hasn't come yet. Please look for it....
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A
Ananda Bhattacharjya
from Mavelikara, Kerala
Jul 15, 2017
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xian restaurant, bangalore

Address: Bangalore, Karnataka

The health and hygiene of the restaurant was pathetic. I and my wife went for lunch today ie 15 jul 17 and ordered for soups... First time the soup was brought and i could find a small piece of rubber band... Showed it to the staff... He withdrew the bowls of soups and told that he will change it... So nice of him but when he did bring the next round of soup... My wife could discover piece of curly hair nicely wound to a chicken piece in...
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Soham Bhaskar
from Saharanpur, Uttar Pradesh
Jul 13, 2017
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Food i ordered order no.30025534

Address: New Delhi, Delhi, 110017
Website: Zomato

I had order the food exactly at 8:35pm and right now it is 10:38pm and i still haven't received my food. The restaurant is also not contactable and when i asked the zomato support, they made me wait for it and i still am waiting. I still haven't got any eta on the delivery and the zomato chat support is not even willing to share that with me even after asking him numerous times....
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V
vkatta
from Ahmedabad, Gujarat
Jul 12, 2017
Mar 16, 2022
This thread was updated on Mar 16, 2022
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Non refund of money deducted for unsuccessful transaction

Address: 122001
Website: www.zomato.com/india

Will like to advise all to refrain from using zomato based on my personal experience. I have been chasing it for refund of money deducted from credit card in respect of a failed transaction since 28 may 2017. Had got a confirmation on 30 may 2017 that refund has been processed and it should get reflected in next 2-7 days. However, on taking-up with the customer care, no satisfactory response has been there till now. Last response on 07 july...
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A
Arnab_35
from Kolkata, West Bengal
Jul 4, 2017
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Order No 27647120

Address: Kolkata, West Bengal, 700091
Website: www.zomato.com/kolkata

Hello Team,

I am raising the complain to your portal, also expecting help from your end.

I have ordered the food from Zomato, and guest were waiting to have their dinner, after 2 hours i came to know that i won't get the food, it was 10 PM IST, neither i can order food from any restaurant.

Somehow i managed the situation.

Also i have received a message that i will get the refund...
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N
Naaz1
from Hyderabad, Telangana
Jun 15, 2017
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Worst service ever

Address: Hyderabad, Andhra Pradesh, 500084
Website: www.zomato.com/hyderabad

So i placed an order through zomato today at around 8:02 pm. The order was confirmed and i even got a text saying that the delivery person is on his way. After around an hour of receiving the on his way text, the order had still not reached to me so i called up the customer care to which a lady executive said he will reach in 10 minutes. After 15 minutes when it didn't reach i called up again and this time another lady executive is like the...
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P
Prou
from Delhi, Delhi
Jun 12, 2017
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Poor quality of food

Address: West Delhi, Delhi, 110063
Website: www.zomato.com

Order id: 27149747
I ordered food from the midnight heroes on 11/06/2017. Order consisted of dal makhani, paneer makhani, naan, rice and malai chaap. I tasted dal and paneer items and anyone who tasted the food complained that it was stale. It was an embarassing sight since i had invited guests at home. The naan was too chewy and can be regarded as inedible. Rice too was of poor quality. I have attached the invoice and images of food...
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S
from Sadri, Rajasthan
Jun 14, 2017
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No food no refund

Address: Jaipur, Rajasthan, 302021

I had ordered food from Zomato at 3:04 and the delivery time was 60 min, which is 4:04, I contact Zomato at 4:15 stating I have not received my food, and I am hungry they said as per hotel they will take another 15-20 min, I said then I don't want the food, who waits for 90 min for food delivery was as the hotel was 2 KM away from my house, they came to deliver at 4:55, I went out bought my food and eat by then so I told I can not accept...
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Lovin Mehta
from Delhi, Delhi
Jun 5, 2017
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Irresponsible behaviour from zomato

Address: New Delhi, Delhi, 110058
Website: www.zomato.com

On 5th june i made a order on zomato for momos from wow momo (Order id:[protected] as per th site order as suppose to be delivered at 7:52 pm however i dint received it its a pretty lame option where u cannot contact zomato directly and they call u back which never happens on time. I had few guests at home so being a little impatient i contacted wow momos directly on the number given on site. To my amazement they informed me that they dint...
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P
prash_hnk
from Bengaluru, Karnataka
Jun 4, 2017
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Accepted the order and not delivered (cancelled the same after 2 hours)

Address: 560066
Website: Zomato.com

Hi,

This is with respect to the order# 26445485... This is for the food order at 1:16pm on 4th june, 2017.

Here is the details:
1) order is accepted at the restaurant and zomato at 1:16pm
2) at 2pm had a chat with zomato chat support for the status
3) at 2:30pm zomato support told order is picked up and about deliver

After that no food is delivered to me and kept dragged the...
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J
jay@jay
from Mumbai, Maharashtra
May 10, 2017
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Online order cancel and no refund

Address: Mumbai City, Maharashtra, 400063
Website: www.zomato.com

My order id 24122184 was canceled due to no delivery boy available i asked to manage it they didnt sorry sir refund aa jayega 7 din m rude behavior by neha verma jo karna hai kar le no email id provided and no contact no given bu her on sorry sir we cant help you i want to have breakfast and i cant do anything
request you to give me more proceger to file a case against such organistation no worries if i have spend 15 lak to shut down...
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Deepesh Kashyap
from Mumbai, Maharashtra
May 8, 2017
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No refund of online order

Address: Mumbai City, Maharashtra, 400049
Website: www.zomatoonlineorder.com

I deepesh kashyap ordered butterscotch shake, ice cream etc. Worth amount rs.400 from temptations on 1st may. The payment was via debit card. The online order was cancelled by the shop with the reason that there is no one to deliver it. Zomato notified that the amount will be refunded within 2-7 days. But after a week also there is nothing such happened. Please take in notice the issue as it is related to zomato's esteemed reputation....
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VandanaV91
from Bengaluru, Karnataka
May 7, 2017
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False order status and false information shared with the customer and restaurant

Address: Bangalore, Karnataka, 560022
Website: Zomato

I placed an with Uppu Munchi restaurant at 03:04 PM, order no 23855262. The status of the order says confirmed. Few minutes later i receive a call from Uppu Munchi saying they cannot process my order because it is too late. I inform Zomato support thorough chat to cancel the order. Simultaneously I place an order to Venus Restaurant, order number 23856268 at 3:12 PM.
While Zomato support was cancelling order from Uppu Munchi, they...
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S
sandeep inc
from Chennai, Tamil Nadu
May 7, 2017
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Deducted my money from debit card but never order me food

Address: 600073

Sir/ madam i hav order food from anjappar restaurant via zomato app. I paid a sum of rs 346 via my debit card. I ordered it on may 7 at 12:05 pm but the food is not ordered till now. And the customer service of zomato is telling they can't refund my money. Now they have automatic put in their app that it is delivered to me. But it's not yet. This zomato is a full fraud app. Kindly refund me my money and shut this fraud app as soon as possible....
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Address: New Delhi, Delhi, 110005
Website: Order Food Online on Zomato - For unlimited Delivery Options‎

I have placed a order of food from zomato online food delivery on 30.04.2017 in evening. But they do not deliver the food till 10.15pm (Expected delivery time is 9.45pm) i have cancelled my order through chat service of zomato. Zomato did not answer of my cancellation request on that time. I have recd. The call at 11.00 pm by zomoto/restaurant - handi chadiyaan di, at c. P. New delhi. I told the caller that i have cancelled my order. Next...
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