Zomato Complaints & Reviews

This feedback is regarding order no. [protected] from burg beez name restaurant i placed the order @ 1.16 am and the order should be delivered before 2.16 am but i kept trying chatting to the executives o[censored]r management they kept sayong 10 min. 5 min. At 3.10 am a delivery person came to my door and said "u ordered from top floor i am tired of coming to u this is the person of this area" being listening to him i was trying to reach zomato...

Hi,

I have recently purchased a mobile (One plus 5t) from oneplusstore.in on 24/11/2017

An offer was going on as per which zomato is offering gold membership subscription for 12 months to every buyer of one plus 5t.

Today on 27/12/2017 my phone was delivered to me by one plus team. I went through the steps mentioned in the offer details to register my complimentary zomato gold membership subscription...

Don't use credit card. They will block your order, block your money and refund after 2-7 days your money without reason. Very bad system. And they will tell you that the problem is from your bank. Absolutely no. It is an issue from their bank. I chat with someone of the support and he was very useless. He just tried to tell me that the problem is mine. Very bad service....

I ordered food from punjab depot - marol at 1:30pm and was expecting a delivery by 2: 30 pm through zomato. When i called up punjab depot to check on the order, they informed that the order is ready but delivery boy from zomato was unavailable to pick up. Zomato had no courtesy to inform me that the order/delivery will be late because of such problem and that too during peak lunch hour where i was starving. This is very unprofessional, ideally...

We ordered a meal from paradise food court pvt (Gachibowli outlet) through zomato last night and were very disappointed that it took well over an hour for the delivery. The order was put in at 10:07 pm and we only received the meal close to 11:30 pm. This was unacceptable as we had guests and as much as we contacted the customer service representatives, they could only tell us that the food was out for delivery - from 10:45 pm onwards......

Hi
I ordered one cake today for birthday celebration from my office but the cake you delivered was pathetic, was stinking a lot, no hygiene and when i complained about this then no response, no one called and when i tried store's num no reply from them too... I am irritated a lot with your reply. Kindly do something asap. Kindly do me the refund or give me one good reason to serve dirty and bad cake to spoil our occasion.
Otherwise...

I Amit Kumar R/o Sector-15 Rohini, hv placed order on zomato for subway item on 04th Nov2017 while it was delivered in 1 hr time. After delivery while opening the packet. Food was totally smelling and it can be clearly seen that breads has been very old and cheese is just plunging out of it like a rubber. Like it has been put in such condition for last 3-4 days. Freshly baked bread and cheeze never show such characteristic. And these people...

I had order my lunch from zomato at around 1.15 they constantly called me and confirmed that they are on its way but at around 2pm they are calling and saying they we would not be able to deliver the order to your address (As it is far) then why did you take the order your customer care app confirmed me that the food will be delivered to your address why is zomato so unprofessional. You guys are just making false commitments. You guys are...

Hi, i am a resident of panduranga nagar, 2nd cross, arekere gate, bangalore 560076. Some 10 to 15 employees of zomato are congregating in our street from morning to evening and creating nuisance. This is a totally calm residential street and no office, shops are here. Your company employees are disturbing the residents here. Please check this menace....

The food that i order from chowman were given with a instructions of the food to be less spicy. Despite of that the food was very very spicy and now after consuming it i am having severe food poisoning i just want my money back that's all i know. My order no was 41987561. Please take strict action on them. This is totally unacceptable. I want them to litteray face the consequences as my condition is worsening because of the this food. And...

I have taken a cab from sharjah, travelled all the way to dubai to dine in mizu dubai, the zomato app gave me an information that the restaurent is open untill 2 am on mondays, when i arrive there on 11:23 the restaurent told me their closed and they can not do anything about it and it is totally zomato's fault, i have a screenshot of zomato app telling me its open untill 2 am, who is going to compensate me for this big mistake that has cost...

The worst experience ever in ordering food online... The first order not accepted by the restaurant.. And the second restaurant did not deliver food even after one hour.. Tried to check with the restaurant, however restaurant says they haven't received any order from zomato.. Post an hour of trying to resolve with customer care i get e reply that the order is cancelled by restaurant and the money is credited back to zomato account... I requested...

Hi my name is shalu shandilya and i had called zomato to call for a delivery from l'opera. The zomato customer service representative refused to send a zomato delivery person to restaurant to replace the order, as offered by l'opera and then promised me to send me a refund for the order. It's been two days and i've yet to receive the refund. Plus upon chatting with customer service i've realised that i was lied to by the customer service...

My name is anshuman singh. I ordered something from zomato and it was successful, i got notification that food will be delivered within 40 mins. But the order never came. When i tried to contact zomato they always demanded 5 more mins. I was so much hungry so i thaught to order something from zomato because they provide fast service according to them. It was a total mental pressure. I was not feeling well to go outside and i wanted to have...

This is the second bad experience i faced today while ordering from zomato. I was promised in ur previous mail that i won't face any problem which i last faced on 11/9/17 on my daughter birthday and you guys promised to me that order for zomato with hastle free service and also credited rs 200 as compensation. I thought to give uall a second chance. But today it's proved u guys don't believe in customer service. Today when i ordered subway...

Order id[protected] my registered no is [protected]. This is the second bad experience i faced today while ordering from Zomato. I was promised in ur previous mail that I won't face any problem which I last faced on 11/9/17 on my daughter Birthday and you guys promised to me that order for zomato with hastle free service and also credited Rs 200 as compensation. I Thought to give uall a second chance. BuT today it's proved u guys don't believe...

I placed a prepaid order at 22.53 on 23.09.2017 for delivery of food. The delivery time at the time of placing the order was showing as 45 minutes but after placing the order it was showing as 90 minutes. I raised the issue with zomato customer care service and they accepted that there was some issue with the expected delivery time and assured me that food will be delivered against my query whether the food will be delivered or not. However...

I went to new market to hang out with one of my friends today. However, i went into moven pick for an ice cream served in cup, and it was not until i had nearly finished it that i had realised that there was a small black strand of hair sitting at the bottom of the cup. It wasn't very imusing as i have been here before and not once experienced this....

I ordered veg spring rolls through zomato and they delivered chicken spring rolls. I am a pure vegetarian. I have a severe stomach ache and regular vomiting since. This not only leave me sick but also mentally disturbed. The service provider zomato has completely failed and at fault for this action.
I have complete proof of zomato admitting there fault....

Keeping all the rosy and comforting lines apart, let's get to the point! I i used zomato - you ought to take the responsibility and are answerable too.

I ordered palak paneer & missi roti : i received shahi paneer (In lack of palak paneer) & a soggy undercooked mix veg. Paratha

#1. How on earth a restaurant can deny upon calling them back to the same no. (+91 [protected]) they called from? If it's...