Zomato Complaints & Reviews

Hi,

This is with respect to the order# 26445485... This is for the food order at 1:16pm on 4th june, 2017.

Here is the details:
1) order is accepted at the restaurant and zomato at 1:16pm
2) at 2pm had a chat with zomato chat support for the status
3) at 2:30pm zomato support told order is picked up and about deliver

After that no food is delivered to me and kept dragged the...

My order id 24122184 was canceled due to no delivery boy available i asked to manage it they didnt sorry sir refund aa jayega 7 din m rude behavior by neha verma jo karna hai kar le no email id provided and no contact no given bu her on sorry sir we cant help you i want to have breakfast and i cant do anything
request you to give me more proceger to file a case against such organistation no worries if i have spend 15 lak to shut down...

I deepesh kashyap ordered butterscotch shake, ice cream etc. Worth amount rs.400 from temptations on 1st may. The payment was via debit card. The online order was cancelled by the shop with the reason that there is no one to deliver it. Zomato notified that the amount will be refunded within 2-7 days. But after a week also there is nothing such happened. Please take in notice the issue as it is related to zomato's esteemed reputation....

I placed an with Uppu Munchi restaurant at 03:04 PM, order no 23855262. The status of the order says confirmed. Few minutes later i receive a call from Uppu Munchi saying they cannot process my order because it is too late. I inform Zomato support thorough chat to cancel the order. Simultaneously I place an order to Venus Restaurant, order number 23856268 at 3:12 PM.
While Zomato support was cancelling order from Uppu Munchi, they...

Sir/ madam i hav order food from anjappar restaurant via zomato app. I paid a sum of rs 346 via my debit card. I ordered it on may 7 at 12:05 pm but the food is not ordered till now. And the customer service of zomato is telling they can't refund my money. Now they have automatic put in their app that it is delivered to me. But it's not yet. This zomato is a full fraud app. Kindly refund me my money and shut this fraud app as soon as possible....

I have placed a order of food from zomato online food delivery on 30.04.2017 in evening. But they do not deliver the food till 10.15pm (Expected delivery time is 9.45pm) i have cancelled my order through chat service of zomato. Zomato did not answer of my cancellation request on that time. I have recd. The call at 11.00 pm by zomoto/restaurant - handi chadiyaan di, at c. P. New delhi. I told the caller that i have cancelled my order. Next...

The order was placed on 29th April 2017 ordered from Aaron and 14th April 2017 ordered from.mahataja bhog on 14th April the meal was.modified and the amount they charged me was still for the full order placed initially and then while I am writing to the customer care about the same I don't know how the order was placed again and again was the money deducted for the order, I thought they would definitely refund the money as the order was wrong...

Order ID: 21454686
Date: 09/Apr/2017

I ordered Dalkhichdi from Zomato website and the restaurant delivered Dal at 12midnight.

I am following up with Zomato since then to get the refund amount to my credit card from which i paid for the order.
Zomato is telling me that they don't have policy to refund the money to your bank accounts and they can only give zomato credits so that we again order from...

I happened to visit al grissino in DIFC dubai, on 14th Feb 2017 as part of valentines plan as a employee who is their marketing manager invited me there. Subsequent to that I came back and edited my review on zomato and also didn't like the place and shared it on my Facebook. Which I took off from Facebook later. However, after this a couple of friends shared the same on the Facebook page.
Meanwhile my friends and I started getting...

I have placed an order with zomato using tapzo on 21st of march. And they missed few items to which i have called them. and they said i have to create one account with zomato and they will refund the money then and there. But today i have called them they first said who told me to create an account because already do have one. But Now i have to send one email to zomato regarding that. i said why i have to earlier one one of your agent said...

The order I placed through zomato in the restaurant mathsya was delayed for more than an hour. I contacted zomato and they informed me that my food will reach in about 10 minutes. Then after 15 mins I directly called up the restaurant and to my shock the food wasn't even sent out for delivery yet. The hotel guy told me there was a mistake of orders and apologized for the same. I submit this complain with grief and hunger in my stomach. This...

I made an order .. through zomato .. it was showing me that zomato deal with bangla sweets in kirti nagar, delhi ... but at the end my order gets cancelled and now zomato is saying that the money would be refunded withing 5-7 days ..
if zomato is not dealing with bangla sweets why did it placed the order ..
i am very disappointed from the services by zomato .. my refund number is[protected]...

I brought a Olly cream on 5 the march but till now i don't get any information about my order not even order no .I already paid amount online...What should i do because i called customer care number so many times but it didn't connect.If they can't complete my order they should return my money back as soon as possible.this is the first and last time i ordered something online really disgusting......

I orderd food online on Zomato from 5Spice (kandivali east) and got a confirmation from Zomato after 45 mins I also got a msg saying that order is on the way and we did not receive the order for 2 hours after placing the order. When we checked with the restaurant they said they have not got any order request from Zomato. The Zomato person said that he online system of the restaurant is not working. The restaurant blames on Zomato and Zomata...

I ordered from Zomat for an online delivery 2 hours prior and i didn't receive the order even after scheduled delivery time is passed (more than 50 mins ago). Every time i call the support - they say the delivery is on the way and then they hang up the call. The delivery boy doesn't know the address and is roaming all over bangalore to deliver. Very bad experience ordering it online from Zomato - definitely wouldn't try it again and would...

Zomato has sent me the message stating that for Order No# 12771486 a refund of my money has been initiated & I will receive my money in 2-7 Days.
Its been more than a month but I have still not received any refund. Neither there customer care helpline is working since that time.

A. You are not delivering customer's order of food when you claim you will.
B. After waiting for almost hours I had to place another...

I ordered food through Zomato app in my mobile on 19.02.17. The amount was 304. Due to some reason they refunded my money back. 196 was credited to my zomato wallet and Rs 108 was refunded to my bank account. But I have not received the money till today 7.03.17. I am continuously asking them about the money, but they are telling that they have paid the money back to my bank. But bank records are not showing any transaction with that reference...

Hi,
I have ordered 2 chicken biryani and 1 kabab from Paradise restaurant from Zomato portal with guest login. But I received 1 veg biryani and 1 chiken kabab. and when asked the Zomato customer care why this happened, They put all blame to the Restaurant and told me that They cant replace the order with my actual one. So I asked for refund of the extra money and they suggested me to open a Zomato account and they will refund the...

I had ordered food from a hotel called Fattoush in Bangalore. They confirmed the order and I got an SMS saying it will be delivered in an hours time. After 1.5 hrs when I called Zomato they said the delivery guy had left the hotel 15 mins back and will deliver my food in 5 minutes. After 30 mins I again called Zomato and then they said my order got cancelled because the hotel can deliver to my location.

Now, my simple question...

I placed my order by zomato order app . . . then after one hour lady called me from +[protected] she told me to wait for 5 minutes then it happens thrice . . . after all this she didn't even received my phone call . . . delivery boy came after 1hour 55 minutes. . . I have all call recordings . . . how can I file case in court against zomato order . . ....