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Full amount not refunded even after delivering rancid food
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Zomato reviews & complaints page 392

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V
vinay kumar shaw
Mar 30, 2017
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Issue with refund

Address: 122021
Website: Haryana

I have placed an order with zomato using tapzo on 21st of march. And they missed few items to which i have called them. and they said i have to create one account with zomato and they will refund the money then and there. But today i have called them they first said who told me to create an account because already do have one. But Now i have to send one email to zomato regarding that. i said why i have to earlier one one of your agent said...
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Khalid Ibrahim
from Chennai, Tamil Nadu
Mar 26, 2017
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Food that never came

Address: Chennai, Tamil Nadu, 600006
Website: www.zomato.com

The order I placed through zomato in the restaurant mathsya was delayed for more than an hour. I contacted zomato and they informed me that my food will reach in about 10 minutes. Then after 15 mins I directly called up the restaurant and to my shock the food wasn't even sent out for delivery yet. The hotel guy told me there was a mistake of orders and apologized for the same. I submit this complain with grief and hunger in my stomach. This...
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dashmeetbajaj
from Delhi, Delhi
Mar 25, 2017
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Zomato cancelled the order

Address: New Delhi, Delhi, 110015
Website: www.zomato.com

I made an order .. through zomato .. it was showing me that zomato deal with bangla sweets in kirti nagar, delhi ... but at the end my order gets cancelled and now zomato is saying that the money would be refunded withing 5-7 days ..
if zomato is not dealing with bangla sweets why did it placed the order ..
i am very disappointed from the services by zomato .. my refund number is[protected]...
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DeepGulmohar
from Bengaluru, Karnataka
Mar 19, 2017
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Olly cream

Address: Bangalore, Karnataka, 560076

I brought a Olly cream on 5 the march but till now i don't get any information about my order not even order no .I already paid amount online...What should i do because i called customer care number so many times but it didn't connect.If they can't complete my order they should return my money back as soon as possible.this is the first and last time i ordered something online really disgusting......
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S
sapanchoksi
from Mumbai, Maharashtra
Mar 19, 2017
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Delay in order

Website: www.zomato.com/mumbai/5-spice-kandivali-east/reviews

I orderd food online on Zomato from 5Spice (kandivali east) and got a confirmation from Zomato after 45 mins I also got a msg saying that order is on the way and we did not receive the order for 2 hours after placing the order. When we checked with the restaurant they said they have not got any order request from Zomato. The Zomato person said that he online system of the restaurant is not working. The restaurant blames on Zomato and Zomata...
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sams_00in@yahoo.com
from Bengaluru, Karnataka
Mar 10, 2017
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Delayed Order

Address: Bangalore Urban, Karnataka, 560008
Website: www.zomato.com

I ordered from Zomat for an online delivery 2 hours prior and i didn't receive the order even after scheduled delivery time is passed (more than 50 mins ago). Every time i call the support - they say the delivery is on the way and then they hang up the call. The delivery boy doesn't know the address and is roaming all over bangalore to deliver. Very bad experience ordering it online from Zomato - definitely wouldn't try it again and would...
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G
grv787
from Ahmedabad, Gujarat
Mar 7, 2017
May 20, 2022
This thread was updated on May 20, 2022
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Refund not received from Zomato

Address: Ahmedabad, Gujarat, 380015
Website: www.zomato.com/ahmedabad

Zomato has sent me the message stating that for Order No# 12771486 a refund of my money has been initiated & I will receive my money in 2-7 Days.
Its been more than a month but I have still not received any refund. Neither there customer care helpline is working since that time.

A. You are not delivering customer's order of food when you claim you will.
B. After waiting for almost hours I had to place another...
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souravdebnath
from Puruliya, West Bengal
Mar 7, 2017
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Money not refunded

Address: Kolkata, West Bengal, 700032
Website: www.zomato.com

I ordered food through Zomato app in my mobile on 19.02.17. The amount was 304. Due to some reason they refunded my money back. 196 was credited to my zomato wallet and Rs 108 was refunded to my bank account. But I have not received the money till today 7.03.17. I am continuously asking them about the money, but they are telling that they have paid the money back to my bank. But bank records are not showing any transaction with that reference...
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anilm36
from Khopoli, Maharashtra
Feb 26, 2017
May 21, 2022
This thread was updated on May 21, 2022
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Received wrong order and not got refund

Hi,
I have ordered 2 chicken biryani and 1 kabab from Paradise restaurant from Zomato portal with guest login. But I received 1 veg biryani and 1 chiken kabab. and when asked the Zomato customer care why this happened, They put all blame to the Restaurant and told me that They cant replace the order with my actual one. So I asked for refund of the extra money and they suggested me to open a Zomato account and they will refund the...
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F
flace
from Bengaluru, Karnataka
Feb 11, 2017
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Order was confirmed but later cancelled

Address: 560068

I had ordered food from a hotel called Fattoush in Bangalore. They confirmed the order and I got an SMS saying it will be delivered in an hours time. After 1.5 hrs when I called Zomato they said the delivery guy had left the hotel 15 mins back and will deliver my food in 5 minutes. After 30 mins I again called Zomato and then they said my order got cancelled because the hotel can deliver to my location.

Now, my simple question...
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M
Mohit Paygude
from Nagpur, Maharashtra
Feb 7, 2017
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Delivery and customer support

Address: 411038
Website: Zomato.com

I placed my order by zomato order app . . . then after one hour lady called me from +[protected] she told me to wait for 5 minutes then it happens thrice . . . after all this she didn't even received my phone call . . . delivery boy came after 1hour 55 minutes. . . I have all call recordings . . . how can I file case in court against zomato order . . ....
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Deep S Panesar
from Ahmedabad, Gujarat
Feb 1, 2017
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Worst customer service

Address: Gurgaon, Haryana, 121005
Website: www.zomato.com

Today around 3 pm I've ordered pizza and pasta through Zomato. The order was accepted by Pizza Hut, then one of their executive called me and mentioned that they can't deliver the food as the store is not operational. 30 minutes were already wasted when I started chatting with Zomato support executive Aayush Sharma. So incompetent person, not ready to take the ownership of what was happening. I was hungry and this person was keep on wasting...
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V
Vasiraj007
Jan 25, 2017
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Cheating by huge increase in price from actuals price by restaurant

Address: Chennai, Tamil Nadu, 600119
Website: Zomato app

This app is increasing price of food by huge margin and cheating customer by discounts which is still very less. The quantity of food is also less. I faced an issue while ordering tandoori chicken took 140 rupees and only 2 pieces. When I asked restaurant they said their actual price is 80 rupees. You have to contact zomato only. What is this??? I paid delivery charges 30 rupees extra. Are they looting peoples money??

Vasirajbr...
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S
Simon Lodrick
from Panaji, Goa
Jan 11, 2017
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Not refunded yet

Address: 403515
Website: Zomato.com

Hello sir,
This is Simon. I wanted to know that how many more days you need to refund my amount. It's has been 10 days now. You said that it will come in 3 to 7 days but now it's 1o days. The orders are placed on 1st Jan 2017 by [protected] this number. Can you please check your data and hope will solve my problem immediately. Otherwise I would like to put some awsome review on your website. Hope this will help you out....
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A
Ashutosh Dongare
from Noida, Uttar Pradesh
Jan 5, 2017
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My Order for food on Zomato kept me hungry

Website: www.zomato.com

I ordered food on Zomato website on 4th Jan 2017 around 7:30 PM. I paid online via netbanking and order confirmation said I will receive my food by 8:22 PM..

After waiting till 8:45 PM, I called restaurant. They told me that Zomato delivery person has not showed up so my order has not left the restaurant yet. He also mentioned that Zomato is doing this on a regular basis which is ruining relation and business of that restaurant....
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K
kulkarnir
from Gurgaon, Haryana
Jan 1, 2017
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They have deducted my money but have not placed my order.

Address: Gurgaon, Haryana, 122002
Website: www.zomato.com

Zomato is kind of a payment gateway where you can order food and pay for it online.These guys have deducted money from my account on four occasions for an order and not placed order to the restaurant.
After that only when i told them the issue they said they will refund the money within a week, it's been 8 days today.
These people don't have a direct contact number where you can speak to a representative.Instead we have to rely...
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S
sebsy1
from Chennai, Tamil Nadu
Dec 4, 2016
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Online order cheating guys - never order

Address: 600017
Website: zomato.com

I oredered twice food through online ordering. Received confirmation from bank, zomato.

On its way also message received.

When i called the hotel, they said that they do not receive the order.

You cannot contact by phone or online or chat. Only way to contact them is email

On 4 dec 2016 ordered food at 12:37 pm. Bank deducted the amount. Zomato confirmed that they received the order....
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R
Rahul K Mohanan
from Mumbai, Maharashtra
Nov 20, 2016
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Prepared the food online and no delivery and even no response

Address: Mumbai City, Maharashtra
Website: www.zomato.com

I had ordered food online via zomato on 20th november 2016at 8:24 pm for which the payment was prepayed and the restaurant was subway. When i called the restaurant number, they said that the order was on the way and this at 9:30pm. At around, 10:30pm still, the delivery was nowhere to be made and when i called them again, they said that the website had crashed and the order was not made and now they cannot make the order also. When i called...
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Shilpa Darvesh
Nov 11, 2016
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No order delivery even after the previous payment

It is such a shame that even after doing the prepayment for the order, the order is not delivered. i received no communication from zomato ant it. i had to call the restaurant for my order status after 1.5 hours of placing the order. the restaurant tells me that they missed the order n now cannot deliver it.
It is a time when i cannot pay cod as i has no cash of "100" n "50"...
I called zomato cd n they just kept call on hold...
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N
nira.smart
from Kolkata, West Bengal
Nov 10, 2016
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Not delivered food after online transaction.

Address: Kolkata, West Bengal, 700156
Website: Zomato

I had an order on Nov 9, 2016 from an restaurant named Opt In.. Via Zomato around 9:20 pm. They took the order and promised to deliver around 10:20 pm which was paid online. It was night and nowhere to eat nearby. I had nothing to eat at home . Around 12 night they are saying (Zomato) the order cannot be delivered, before which I was continuously trying to track my order, and there was no definite response until 12. I am hungry overnight....
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