Zomato Complaints & Reviews

I've had the worst experience ever with Zomato.Order Number: 36114815

This is the order I placed on this website. I waited for almost 2 hours and have still not recieved any food. Prepaid the amount and it was really embarrassing. It was for guests and the shop was right across the street and I was too engaged to other wise go and buy it myself
Because I trust the service in zomato and wanted to speeden the process up I even prepaid the amount.
However after 2 hours I called the zomato customer and kept asking them to cancel as the guests left and the food would be useless for me. However they still kept insisting the food would still take another 20 mins but it took longer than that.

However you guys kept refusing my request to cancel and made me regret my decision of pre payment. Instead you have me some complimentary amount for my next order but I dont need that at all. After this incident I doubt I'll be ordering from Zomato again

Please do something to improve your system and refund my money. I wish to cancel this order

Threw the food in the trash since there was no one left to eat it and Zomato kept refusing my request to cancel it over and over again before delivary

This is bullying and haressing a customer by not listening to their demand after taking so long to deliver food.

After 2 hours when I called you still took 30 mins to deliver but refused to cancel my order. I was being punished for showing my trust and giving you the payment by expecting thatdelivary will be done within the time shown on zomato which is 45 mins

On 20th aug, 17; i ordered from pizza hut through zomato at 12.30pm. Order was confirmed by pizza hut and it was notified that it will take half hour for the delivery.
However, the order didn't come till 1.30 and i contacted zomato support. Within 15 mins they said that the order was delivered. I insisted that it wasn't the case. I called the restaurant and got confirmation that my order has been cancelled which was neither updated in zomato nor was it informed to me via call or message.
Zomato customer care told that they are trying to contact the restaurant but all efforts are in vain. However after one hour and 45 mins, they said they could get hold of the restaurant and they will call me. I got the call but it seems they were contacting some other restaurant. I told the same thing to zomato and asked them to contact the right restaurant. But still they insisted that my delivery is complete. After calling the restaurant to and fro, finally my order was cancelled. I am still awaiting the refund though.
I am swearing to never order from zomato. It's a headache. The service is poor and ridiculously slow.

Order id : 33123747

I have ordered food in zomato, i got my food but it was rotten, i told them and they contacted restaurant and finally they simply said we are apologising for that, we can feedback this to the restaurant it won't happen again.

But i told it was not fair you got money and i got spoiled food, i asked refund, they told we could not refund your money.

It was happened many times for me and my friends, they are selling rotten foods and making money, and made everyone as a fool.

I have been having problem since my first order with zomato. My order which was delivered the food quality was poor hence when i complaint about the same the agent from customer service used profanity on the call and disconnected the call. Hence when i complaint against the agent zomato apologised but no action was taken against the agent and stated that they will improve the service. And since then every single order which i placed have caused me inconvinience. I have been treated like begger by zomato and every one from zomato was rude withe me and i had to call multiple time just to get my own money back. Today when i called just to know what is the outcome for my complaint the agent stated that they have taken it as feedback but they cannot compensate me for the time wasted, money wasted and for the way they have behaved with me and abussed me on the call. I am really not happy with zomato and want to take serious action on zomato.

I ordered from nizams kolkata.. The scheduled time of delivery was 8.23pm... Even after 1 hour i was waiting for delivery... Meantime the delivery boy called 10 times, each time instructing him of direction of my house... He never came.. By the end of it i was calling him and he stopped answering my calls.. I called zomato support.. First 2 times they said they will check and call me back.. Noone called me back and finally they stopped answering as well... My money and time was wasted

I had ordered from crunch pizza last night and my payment was deducted. I wanted to confirm the order again so i directly called up the restaurant and asked wether they had received any order from me and the restaurant guy was like no sir we haven't received anything by the way we are closed. But my order showed 140mins. That minute i texted zomato customer support and all they told me was to give them a days time to contact the restaurant and get back with me about the issue it seems. Bloody i'm complaining because i haven't received the food but charged for it and why will it take a days time to contact the restaurant! Order id is 30752302

Hi,

I order in ck's bakery in zomato and they delivered the rotten puff, when i informed the zomato people with pics, they said we cant able to refund the amount instead we will improve ourselves by not repeating this incident. They need our money improve their job. They get the share from restaurants. They need to invest to learn and not from customer money.

Below are the word from zomato

To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future.

Refund is not possible.

Hi,

Yesterday night at 9:12 i ordered food from chaitanya through zomato (Which is hardley 2 kms from my place).

After i placed the order i got message from zomato that food will be delivered at 11:34 pm. I thought maybe because of rain, delivery will be delayed.
At 11:41 pm when there was no delivery, i reached out to zomato customer support, who said that food has been picked up and despatched.

At 11:51 pm when there was no delivery, i reached out again to zomato customer support. Now they gave me a different story. They mentioned that restaurant is not reachable and they dont know the status.

I kept following up with them till 12:30, without having food. The parcel was never delivered. Later zomato support mentioned that they will credit my money (Rs 1343.43). Today morning i get an sms that they have credited as zomato points.

Btw @ 01:00 am when i checked status of the order, i am socked to see chaitanya showing the status as delivered, when i didnot get the parcel still.

After the plight yesterday, i dont want to use zomato again and i also dont want zomato points. I simply want my money back which had been deposited through netbanking to their account.

Also i would like to file a complaint on the callous attitude shown to deliver food product (When this is their buisness)

Today i ordered from subway via zomato around 9:00 pm. Ok...?? Now i got my order around 10:30 pm and one sub was missing from it (I. E chicken tandoori sub). I was kept trying subway's contact number and guess what, no answer. Then i tried zomato support (Rahul and kanika). They were very rude giving me confirmation that order will come in 5 mins. Still hasn't come yet. Please look for it.

The health and hygiene of the restaurant was pathetic. I and my wife went for lunch today ie 15 jul 17 and ordered for soups... First time the soup was brought and i could find a small piece of rubber band... Showed it to the staff... He withdrew the bowls of soups and told that he will change it... So nice of him but when he did bring the next round of soup... My wife could discover piece of curly hair nicely wound to a chicken piece in the soup... And that hair was not for sure from the head... That time we could not dare to ask for any other food but to leave the great xian restaurant disgusted, disgruntled and hungry at around 1500 hrs in the afternoon yet to have our lunch. Your site has a great review as well as recommendation for the restaurant... I request that you should review this seriously...

Thanks
Amanda sankar bhattacharjya

I had order the food exactly at 8:35pm and right now it is 10:38pm and i still haven't received my food. The restaurant is also not contactable and when i asked the zomato support, they made me wait for it and i still am waiting. I still haven't got any eta on the delivery and the zomato chat support is not even willing to share that with me even after asking him numerous times.

Will like to advise all to refrain from using zomato based on my personal experience. I have been chasing it for refund of money deducted from credit card in respect of a failed transaction since 28 may 2017. Had got a confirmation on 30 may 2017 that refund has been processed and it should get reflected in next 2-7 days. However, on taking-up with the customer care, no satisfactory response has been there till now. Last response on 07 july...

Hello Team,

I am raising the complain to your portal, also expecting help from your end.

I have ordered the food from Zomato, and guest were waiting to have their dinner, after 2 hours i came to know that i won't get the food, it was 10 PM IST, neither i can order food from any restaurant.

Somehow i managed the situation.

Also i have received a message that i will get the refund within 2-5 days.

Now its been 20 days over still i have not received the amount, I have been talking to the Zomato representative on daily basis, they are very casual on this, also i have shared my bank statement to them that i have not received the refund.

in return i got e-mail from their end they have initiated the refund when i asked for the reference no they have given my reference no only, like that reference no were used when i placed the order.
i asked them to provide your reference no they have provided the same reference no to me.

If required i can produce this mail for future reference.

I would be needing my money back, and the unnecessary mental pressure they have given this should be compensate.

So i placed an order through zomato today at around 8:02 pm. The order was confirmed and i even got a text saying that the delivery person is on his way. After around an hour of receiving the on his way text, the order had still not reached to me so i called up the customer care to which a lady executive said he will reach in 10 minutes. After 15 minutes when it didn't reach i called up again and this time another lady executive is like the order is just 1 km away and hung up. After a minute i get a call from zomato saying that the restaurant is facing some issues with some machine, your order hasn't even been prepared yet. I am like wtf! You sent me a confirmation that the delivery guy is on his way, so he is like if you want you can cancel the order and i said i want to talk to your supervisor to which he said he will arrange a call back and hung up. Please note that it had already been 2 since i placed the order. Next thing i am getting is a text message from zomato saying we have initiated the refund and the restaurant declined your order. After 1.5 hours they cancelled the order and please mind it, this was the second incident in a row. Yesterday i took it casually but they literally repeated it again today and didn't bother to give a damn. It's high time some action been taken against these people.

Order id: 27149747
I ordered food from the midnight heroes on 11/06/2017. Order consisted of dal makhani, paneer makhani, naan, rice and malai chaap. I tasted dal and paneer items and anyone who tasted the food complained that it was stale. It was an embarassing sight since i had invited guests at home. The naan was too chewy and can be regarded as inedible. Rice too was of poor quality. I have attached the invoice and images of food which was leftover (Some of it had been thrown out already). The food ruined our dinner and i cannot forgive the restaurant for this. While on phone, they had the audacity to say that we can' give you a refund but will ensure quality food, the next time. I have no intention of ordering from this place again, nor recommending my friends to go there. Refund is the only desirable resolution. Zomato has been referred to in the company name as food has been ordered via zomato and i was surprised to see such a high rating for this restaurant.

I had ordered food from Zomato at 3:04 and the delivery time was 60 min, which is 4:04, I contact Zomato at 4:15 stating I have not received my food, and I am hungry they said as per hotel they will take another 15-20 min, I said then I don't want the food, who waits for 90 min for food delivery was as the hotel was 2 KM away from my house, they came to deliver at 4:55, I went out bought my food and eat by then so I told I can not accept such delay in delivery as best part is they marked the order as delivered at 3:07 on App, really delivered order in 3 min? I did not get my money or food until now. customer service was not ready to help, they cheat on me they charged for the services not delivered.

I need my money back

[protected]

On 5th june i made a order on zomato for momos from wow momo (Order id:[protected] as per th site order as suppose to be delivered at 7:52 pm however i dint received it its a pretty lame option where u cannot contact zomato directly and they call u back which never happens on time. I had few guests at home so being a little impatient i contacted wow momos directly on the number given on site. To my amazement they informed me that they dint received any order at all from wow momos obviously i was furious but i still thought that tere could be a issue since i received a msg from zomato stating that order was confirmed. Now eventually zomato decided to grace me with their callback when i patiently told them all the details the guy on line from zomato said that there is some issue with restaurant guys as he can even see the delivery person assign for my order... Hope although we have already exceeded zomato 40 minutes delivery comitment however with desperate times and being a helpless consumer i agreed to wait when zomato team informed me they will look in it and get back to me. After all the checkings and what not at 8:15 or 8:20 iget a call from zomato that the restaurant never really received the order and they are sorry. When i insisted that they can rebook it and try to get it deliver they denied straight ahead stating its against policies. First the company makes the comitment then they give false information and when its proven that they failed in completing their commitment they take a step back. Worse service ever received. The brand cant stand to its own words why do they even bother giving online delivery options.

Hi,

This is with respect to the order# 26445485... This is for the food order at 1:16pm on 4th june, 2017.

Here is the details:
1) order is accepted at the restaurant and zomato at 1:16pm
2) at 2pm had a chat with zomato chat support for the status
3) at 2:30pm zomato support told order is picked up and about deliver

After that no food is delivered to me and kept dragged the issue till 3:36pm and the order is cancelled with out proper information...

Shame on you guys zomato team...

My order id 24122184 was canceled due to no delivery boy available i asked to manage it they didnt sorry sir refund aa jayega 7 din m rude behavior by neha verma jo karna hai kar le no email id provided and no contact no given bu her on sorry sir we cant help you i want to have breakfast and i cant do anything
request you to give me more proceger to file a case against such organistation no worries if i have spend 15 lak to shut down this organisation
please check call recordings from [protected] on no [protected]

I deepesh kashyap ordered butterscotch shake, ice cream etc. Worth amount rs.400 from temptations on 1st may. The payment was via debit card. The online order was cancelled by the shop with the reason that there is no one to deliver it. Zomato notified that the amount will be refunded within 2-7 days. But after a week also there is nothing such happened. Please take in notice the issue as it is related to zomato's esteemed reputation.