Zomato Complaints & Reviews

The health and hygiene of the restaurant was pathetic. I and my wife went for lunch today ie 15 jul 17 and ordered for soups... First time the soup was brought and i could find a small piece of rubber band... Showed it to the staff... He withdrew the bowls of soups and told that he will change it... So nice of him but when he did bring the next round of soup... My wife could discover piece of curly hair nicely wound to a chicken piece in the soup... And that hair was not for sure from the head... That time we could not dare to ask for any other food but to leave the great xian restaurant disgusted, disgruntled and hungry at around 1500 hrs in the afternoon yet to have our lunch. Your site has a great review as well as recommendation for the restaurant... I request that you should review this seriously...

Thanks
Amanda sankar bhattacharjya

I had order the food exactly at 8:35pm and right now it is 10:38pm and i still haven't received my food. The restaurant is also not contactable and when i asked the zomato support, they made me wait for it and i still am waiting. I still haven't got any eta on the delivery and the zomato chat support is not even willing to share that with me even after asking him numerous times.

Will like to advise all to refrain from using zomato based on my personal experience. I have been chasing it for refund of money deducted from credit card in respect of a failed transaction since 28 may 2017. Had got a confirmation on 30 may 2017 that refund has been processed and it should get reflected in next 2-7 days. However, on taking-up with the customer care, no satisfactory response has been there till now. Last response on 07 july...

Hello Team,

I am raising the complain to your portal, also expecting help from your end.

I have ordered the food from Zomato, and guest were waiting to have their dinner, after 2 hours i came to know that i won't get the food, it was 10 PM IST, neither i can order food from any restaurant.

Somehow i managed the situation.

Also i have received a message that i will get the refund within 2-5 days.

Now its been 20 days over still i have not received the amount, I have been talking to the Zomato representative on daily basis, they are very casual on this, also i have shared my bank statement to them that i have not received the refund.

in return i got e-mail from their end they have initiated the refund when i asked for the reference no they have given my reference no only, like that reference no were used when i placed the order.
i asked them to provide your reference no they have provided the same reference no to me.

If required i can produce this mail for future reference.

I would be needing my money back, and the unnecessary mental pressure they have given this should be compensate.

So i placed an order through zomato today at around 8:02 pm. The order was confirmed and i even got a text saying that the delivery person is on his way. After around an hour of receiving the on his way text, the order had still not reached to me so i called up the customer care to which a lady executive said he will reach in 10 minutes. After 15 minutes when it didn't reach i called up again and this time another lady executive is like the order is just 1 km away and hung up. After a minute i get a call from zomato saying that the restaurant is facing some issues with some machine, your order hasn't even been prepared yet. I am like wtf! You sent me a confirmation that the delivery guy is on his way, so he is like if you want you can cancel the order and i said i want to talk to your supervisor to which he said he will arrange a call back and hung up. Please note that it had already been 2 since i placed the order. Next thing i am getting is a text message from zomato saying we have initiated the refund and the restaurant declined your order. After 1.5 hours they cancelled the order and please mind it, this was the second incident in a row. Yesterday i took it casually but they literally repeated it again today and didn't bother to give a damn. It's high time some action been taken against these people.

Order id: 27149747
I ordered food from the midnight heroes on 11/06/2017. Order consisted of dal makhani, paneer makhani, naan, rice and malai chaap. I tasted dal and paneer items and anyone who tasted the food complained that it was stale. It was an embarassing sight since i had invited guests at home. The naan was too chewy and can be regarded as inedible. Rice too was of poor quality. I have attached the invoice and images of food which was leftover (Some of it had been thrown out already). The food ruined our dinner and i cannot forgive the restaurant for this. While on phone, they had the audacity to say that we can' give you a refund but will ensure quality food, the next time. I have no intention of ordering from this place again, nor recommending my friends to go there. Refund is the only desirable resolution. Zomato has been referred to in the company name as food has been ordered via zomato and i was surprised to see such a high rating for this restaurant.

I had ordered food from Zomato at 3:04 and the delivery time was 60 min, which is 4:04, I contact Zomato at 4:15 stating I have not received my food, and I am hungry they said as per hotel they will take another 15-20 min, I said then I don't want the food, who waits for 90 min for food delivery was as the hotel was 2 KM away from my house, they came to deliver at 4:55, I went out bought my food and eat by then so I told I can not accept such delay in delivery as best part is they marked the order as delivered at 3:07 on App, really delivered order in 3 min? I did not get my money or food until now. customer service was not ready to help, they cheat on me they charged for the services not delivered.

I need my money back

[protected]

On 5th june i made a order on zomato for momos from wow momo (Order id:[protected] as per th site order as suppose to be delivered at 7:52 pm however i dint received it its a pretty lame option where u cannot contact zomato directly and they call u back which never happens on time. I had few guests at home so being a little impatient i contacted wow momos directly on the number given on site. To my amazement they informed me that they dint received any order at all from wow momos obviously i was furious but i still thought that tere could be a issue since i received a msg from zomato stating that order was confirmed. Now eventually zomato decided to grace me with their callback when i patiently told them all the details the guy on line from zomato said that there is some issue with restaurant guys as he can even see the delivery person assign for my order... Hope although we have already exceeded zomato 40 minutes delivery comitment however with desperate times and being a helpless consumer i agreed to wait when zomato team informed me they will look in it and get back to me. After all the checkings and what not at 8:15 or 8:20 iget a call from zomato that the restaurant never really received the order and they are sorry. When i insisted that they can rebook it and try to get it deliver they denied straight ahead stating its against policies. First the company makes the comitment then they give false information and when its proven that they failed in completing their commitment they take a step back. Worse service ever received. The brand cant stand to its own words why do they even bother giving online delivery options.

Hi,

This is with respect to the order# 26445485... This is for the food order at 1:16pm on 4th june, 2017.

Here is the details:
1) order is accepted at the restaurant and zomato at 1:16pm
2) at 2pm had a chat with zomato chat support for the status
3) at 2:30pm zomato support told order is picked up and about deliver

After that no food is delivered to me and kept dragged the issue till 3:36pm and the order is cancelled with out proper information...

Shame on you guys zomato team...

My order id 24122184 was canceled due to no delivery boy available i asked to manage it they didnt sorry sir refund aa jayega 7 din m rude behavior by neha verma jo karna hai kar le no email id provided and no contact no given bu her on sorry sir we cant help you i want to have breakfast and i cant do anything
request you to give me more proceger to file a case against such organistation no worries if i have spend 15 lak to shut down this organisation
please check call recordings from [protected] on no [protected]

I deepesh kashyap ordered butterscotch shake, ice cream etc. Worth amount rs.400 from temptations on 1st may. The payment was via debit card. The online order was cancelled by the shop with the reason that there is no one to deliver it. Zomato notified that the amount will be refunded within 2-7 days. But after a week also there is nothing such happened. Please take in notice the issue as it is related to zomato's esteemed reputation.

I placed an with Uppu Munchi restaurant at 03:04 PM, order no 23855262. The status of the order says confirmed. Few minutes later i receive a call from Uppu Munchi saying they cannot process my order because it is too late. I inform Zomato support thorough chat to cancel the order. Simultaneously I place an order to Venus Restaurant, order number 23856268 at 3:12 PM.
While Zomato support was cancelling order from Uppu Munchi, they cancelled even my order from Venus Restaurant. I never told them to cancel order from Venus Restaurant.
I click on RE-ORDER an place another order in Venus Restaurant, Order number 23857936 at 03:27 pm. The order status said confirmed. The details said the order will be delivered by 4:13 PM. I waited till 4:30 pm. Gave a call to the restaurant, they said Zomato never informed them about the second order.
First they cancel an order when I did not tell them to. Then upon re-ordering they do not inform the restaurant of the reorder request. My order status says confirmed but the restaurant has not received any order request.
From 3:00 PM till 05:45 PM on 07/05/2017 I am trying to deal with the issue without any food delivered to me. No Zomato support whether the chat or the customer care number is helpful. Very disappointed with their service.

Sir/ madam i hav order food from anjappar restaurant via zomato app. I paid a sum of rs 346 via my debit card. I ordered it on may 7 at 12:05 pm but the food is not ordered till now. And the customer service of zomato is telling they can't refund my money. Now they have automatic put in their app that it is delivered to me. But it's not yet. This zomato is a full fraud app. Kindly refund me my money and shut this fraud app as soon as possible.

I have placed a order of food from zomato online food delivery on 30.04.2017 in evening. But they do not deliver the food till 10.15pm (Expected delivery time is 9.45pm) i have cancelled my order through chat service of zomato. Zomato did not answer of my cancellation request on that time. I have recd. The call at 11.00 pm by zomoto/restaurant - handi chadiyaan di, at c. P. New delhi. I told the caller that i have cancelled my order. Next day when i check my account status has been shown order delivered successfully and refund is not received agst. Cancellation the order. I chat with zomato customer care but they asked me that any replied you recd. Our site there is any promise of refund. I said your chat executive did not any reply when i cancel my order. No customer care number is available on app, i received it from google search and then call to customer care. Customer care executive at this time told me i checked with restaurant and then refund it urgently. But still i have not recd. Any call or refund from zomato. Order no.23254713 dt.30.04.2017

The order was placed on 29th April 2017 ordered from Aaron and 14th April 2017 ordered from.mahataja bhog on 14th April the meal was.modified and the amount they charged me was still for the full order placed initially and then while I am writing to the customer care about the same I don't know how the order was placed again and again was the money deducted for the order, I thought they would definitely refund the money as the order was wrong but no they have their standard answer we cannot get through the restaurant therefore the order cannot be cancelled through the restaurant is been informed about the cancellation and modifications and again the same thing happens on 29th April I placed an order and wanted to cancel it as it was showing the double amount to deliver the item, but again on cancelling the order at the restaurant we cannot get in touch with the restaurant therefore the money cannot be refunded, restaurant has answered my call in seconds but only zomato cannot get through them, Just good for nothing site.
The worst site ever.

Order ID: 21454686
Date: 09/Apr/2017

I ordered Dalkhichdi from Zomato website and the restaurant delivered Dal at 12midnight.

I am following up with Zomato since then to get the refund amount to my credit card from which i paid for the order.
Zomato is telling me that they don't have policy to refund the money to your bank accounts and they can only give zomato credits so that we again order from Zomato and end up receiving incorrect order.

I happened to visit al grissino in DIFC dubai, on 14th Feb 2017 as part of valentines plan as a employee who is their marketing manager invited me there. Subsequent to that I came back and edited my review on zomato and also didn't like the place and shared it on my Facebook. Which I took off from Facebook later. However, after this a couple of friends shared the same on the Facebook page.
Meanwhile my friends and I started getting...

I have placed an order with zomato using tapzo on 21st of march. And they missed few items to which i have called them. and they said i have to create one account with zomato and they will refund the money then and there. But today i have called them they first said who told me to create an account because already do have one. But Now i have to send one email to zomato regarding that. i said why i have to earlier one one of your agent said zomato will credit that refund then and there. Now you are saying i have to send mail. After few argue He said well as he can see i need to create one account first. then only he can help. And in the mean while line got disconnected. I dont know how to deal with this ****. Please Help.

The order I placed through zomato in the restaurant mathsya was delayed for more than an hour. I contacted zomato and they informed me that my food will reach in about 10 minutes. Then after 15 mins I directly called up the restaurant and to my shock the food wasn't even sent out for delivery yet. The hotel guy told me there was a mistake of orders and apologized for the same. I submit this complain with grief and hunger in my stomach. This just proves how careless and unprofessional the service is. Thank you. Please take the necessary steps needed.

I made an order .. through zomato .. it was showing me that zomato deal with bangla sweets in kirti nagar, delhi ... but at the end my order gets cancelled and now zomato is saying that the money would be refunded withing 5-7 days ..
if zomato is not dealing with bangla sweets why did it placed the order ..
i am very disappointed from the services by zomato .. my refund number is[protected]