Zomato Complaints & Reviews

I have ordered food from a take-away restaurant called nutan in mumbai, sion area through zomato app. During checkout it had said that (Get 15% cashback with mobikwik) for which i have saved a screenshot as this happened twice in a row.

They never give the cashback after 48 hours. After registering complaints several times, the first time they did however post the second order, they never gave it. It has been 13 days and still...

Hi, on sept 16 2017 between 3am till 4:30 am i have placed an order for food with happy beings's restaurant.. The food was tasteless completely so i contacted the customer service chat agent mr. Manjeet and he refused to refund. It will be of great help if you look in to this matter and help me to get a refund. I stay in gurgaon. I have placed order previously with the same restaurant ant each time the food is rubbish... Need your help to...

I've had the worst experience ever with Zomato.Order Number: 36114815

This is the order I placed on this website. I waited for almost 2 hours and have still not recieved any food. Prepaid the amount and it was really embarrassing. It was for guests and the shop was right across the street and I was too engaged to other wise go and buy it myself
Because I trust the service in zomato and wanted to speeden the process up...

On 20th aug, 17; i ordered from pizza hut through zomato at 12.30pm. Order was confirmed by pizza hut and it was notified that it will take half hour for the delivery.
However, the order didn't come till 1.30 and i contacted zomato support. Within 15 mins they said that the order was delivered. I insisted that it wasn't the case. I called the restaurant and got confirmation that my order has been cancelled which was neither updated...

Order id : 33123747

I have ordered food in zomato, i got my food but it was rotten, i told them and they contacted restaurant and finally they simply said we are apologising for that, we can feedback this to the restaurant it won't happen again.

But i told it was not fair you got money and i got spoiled food, i asked refund, they told we could not refund your money.

It was happened many times for...

I have been having problem since my first order with zomato. My order which was delivered the food quality was poor hence when i complaint about the same the agent from customer service used profanity on the call and disconnected the call. Hence when i complaint against the agent zomato apologised but no action was taken against the agent and stated that they will improve the service. And since then every single order which i placed have...

I ordered from nizams kolkata.. The scheduled time of delivery was 8.23pm... Even after 1 hour i was waiting for delivery... Meantime the delivery boy called 10 times, each time instructing him of direction of my house... He never came.. By the end of it i was calling him and he stopped answering my calls.. I called zomato support.. First 2 times they said they will check and call me back.. Noone called me back and finally they stopped answering...

I had ordered from crunch pizza last night and my payment was deducted. I wanted to confirm the order again so i directly called up the restaurant and asked wether they had received any order from me and the restaurant guy was like no sir we haven't received anything by the way we are closed. But my order showed 140mins. That minute i texted zomato customer support and all they told me was to give them a days time to contact the restaurant...

Hi,

I order in ck's bakery in zomato and they delivered the rotten puff, when i informed the zomato people with pics, they said we cant able to refund the amount instead we will improve ourselves by not repeating this incident. They need our money improve their job. They get the share from restaurants. They need to invest to learn and not from customer money.

Below are the word from zomato

To...

Hi,

Yesterday night at 9:12 i ordered food from chaitanya through zomato (Which is hardley 2 kms from my place).

After i placed the order i got message from zomato that food will be delivered at 11:34 pm. I thought maybe because of rain, delivery will be delayed.
At 11:41 pm when there was no delivery, i reached out to zomato customer support, who said that food has been picked up and despatched.
br...

Today i ordered from subway via zomato around 9:00 pm. Ok...?? Now i got my order around 10:30 pm and one sub was missing from it (I. E chicken tandoori sub). I was kept trying subway's contact number and guess what, no answer. Then i tried zomato support (Rahul and kanika). They were very rude giving me confirmation that order will come in 5 mins. Still hasn't come yet. Please look for it....

The health and hygiene of the restaurant was pathetic. I and my wife went for lunch today ie 15 jul 17 and ordered for soups... First time the soup was brought and i could find a small piece of rubber band... Showed it to the staff... He withdrew the bowls of soups and told that he will change it... So nice of him but when he did bring the next round of soup... My wife could discover piece of curly hair nicely wound to a chicken piece in...

I had order the food exactly at 8:35pm and right now it is 10:38pm and i still haven't received my food. The restaurant is also not contactable and when i asked the zomato support, they made me wait for it and i still am waiting. I still haven't got any eta on the delivery and the zomato chat support is not even willing to share that with me even after asking him numerous times....

Will like to advise all to refrain from using zomato based on my personal experience. I have been chasing it for refund of money deducted from credit card in respect of a failed transaction since 28 may 2017. Had got a confirmation on 30 may 2017 that refund has been processed and it should get reflected in next 2-7 days. However, on taking-up with the customer care, no satisfactory response has been there till now. Last response on 07 july...

Hello Team,

I am raising the complain to your portal, also expecting help from your end.

I have ordered the food from Zomato, and guest were waiting to have their dinner, after 2 hours i came to know that i won't get the food, it was 10 PM IST, neither i can order food from any restaurant.

Somehow i managed the situation.

Also i have received a message that i will get the refund...

So i placed an order through zomato today at around 8:02 pm. The order was confirmed and i even got a text saying that the delivery person is on his way. After around an hour of receiving the on his way text, the order had still not reached to me so i called up the customer care to which a lady executive said he will reach in 10 minutes. After 15 minutes when it didn't reach i called up again and this time another lady executive is like the...

Order id: 27149747
I ordered food from the midnight heroes on 11/06/2017. Order consisted of dal makhani, paneer makhani, naan, rice and malai chaap. I tasted dal and paneer items and anyone who tasted the food complained that it was stale. It was an embarassing sight since i had invited guests at home. The naan was too chewy and can be regarded as inedible. Rice too was of poor quality. I have attached the invoice and images of food...

I had ordered food from Zomato at 3:04 and the delivery time was 60 min, which is 4:04, I contact Zomato at 4:15 stating I have not received my food, and I am hungry they said as per hotel they will take another 15-20 min, I said then I don't want the food, who waits for 90 min for food delivery was as the hotel was 2 KM away from my house, they came to deliver at 4:55, I went out bought my food and eat by then so I told I can not accept...

On 5th june i made a order on zomato for momos from wow momo (Order id:[protected] as per th site order as suppose to be delivered at 7:52 pm however i dint received it its a pretty lame option where u cannot contact zomato directly and they call u back which never happens on time. I had few guests at home so being a little impatient i contacted wow momos directly on the number given on site. To my amazement they informed me that they dint...

Hi,

This is with respect to the order# 26445485... This is for the food order at 1:16pm on 4th june, 2017.

Here is the details:
1) order is accepted at the restaurant and zomato at 1:16pm
2) at 2pm had a chat with zomato chat support for the status
3) at 2:30pm zomato support told order is picked up and about deliver

After that no food is delivered to me and kept dragged the...