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Zomato Complaints & Reviews

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Updated: Jun 21, 2025

Complaints 7863

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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Zomato reviews & complaints page 389

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Address: 603209

It's been a while since i last ate from real food mall located in potheri, chennai so i thought i'd order from there but their shawarma was utterly terrible with too much cabbage and less meat. I instructed then to make it spicy yet it tasted soo bland without any sort of flavoring. On the otherhand the chicken biryani was over dosed with a tomatoish flavor making it feel like i was eating rice with tomato curry rather than a biryani. I fell...

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Address: Jaipur, Rajasthan, 302004

Website: www.zomato.com/users/parul-baliya-50709679/ordering

I ordered food from narayan singh circle subway outlet in jaipur through zomato 09.02.2018 afternoon. I payed 292rs by paytm. It was a prepaid order and after waiting for one hour when i received my order, it was only 1 sub received instead of my 2 subs and an ice tea (Order id [protected]). The delivery boy denied the order and rudely said that he received order for only one sub. Thereafter, when i raised my voice and threatened to complain...

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Address: Pune, Maharashtra

Website: zomato

I am a student. I had ordered from fasos through zomato. I waited food to get delivered till reasonable time. However, it was not delivered at time. And zomato also did not respond responsibly. I stay at hostel and can't get out after 10 and now i am sitting hungry writing this complaining. They are not even returning my money back. Being a consumer under section 2 (1) (D) i have a right to avail service. And if i am not provided with the...

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Address: New Delhi, Delhi, 110089

Website: Zomato

I ordered food worth rupees 601 rupees from apni rasoi. Being a zomato treats member I didn't get the complimentary dessert as promised. Called the restaurant and they said they haven't received any such order, called the delivery person, he denied as well. Tried contacting zomato as well, but there customer care number doesn't work and zomato chat always show loading even when I'm on a good WiFi connection....

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Address: Gurgaon, Haryana, 201304

Website: www.zomato.com

Hello,
I applied a friends promo code for the Zomato gold membership and I guess when I went to pay with Paytm it took me to a link account page and removed the promo code. I contacted zomato less than 5 minutes after payment and they are neither willing to apply it or cancel the membership so I can redo this.

The code was applied and accepted, it was the app that reset it during payment.
It is not a matter of...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.zomato.com/contact

I ordered two pizza through (Zomato app) from pizza park (A square, sector 73, near sector 72, noida. I ordered pizza around 12:57 pm the delivery time was around 1:57 pm. I got the pizza around 3:00 pm. Zomato executive where very rude to me. And your location system is worst ever, and the restaurant people didn't even care about it. And the food was not hot and the pizza was soggy....

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I had a harrowing experience with zomato recently. I ordered food from 5 spice restaurant in kandivali east through the zomato app. Unfortunately, i paid the money through credit card assuming everything to be alright. After placing the order, i was notified that the food would arrive in an hour's time. However, after an hour when i checked with zomato, they mentioned that the order would take half n hour more to deliver. Therefore, i asked...

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Address: Bangalore, Karnataka

I ordered food from vasudev adiga through zomato yesterday morning. I payed 267 rs by card. It was a prepaid order but my food was never delivered. I tried calling to vasudev adiga by the no provided in zomato confirmation message but no reply. I want my money back. My order number is [protected]. Though the message statussays my food is delivered but i never received anything...

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Address: Hyderabad, Andhra Pradesh, 500032

Website: Zomato

I bought a one plus 5t in december with a one year free subscription for zomato gold and had my location as hyderabad. Zomato gold wasn't available back then. When it did become available i was asked to pay for it. If you ask zomato they give you bull # replies saying location was ncr blah blah all that rubbish stuff and think about themselves as cool professionals. They think that customers are fools and they can play around with them....

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Address: Kolkata, West Bengal

We have ordered food from the restaurant 'tandoor nawabi', last night. The food was not only ill tasted, but decomposed, rotten. We started feeling sick, soon after we swallowed the food. It was followed by a prolonged stomach disorder, all over the night.
We want you to be aware of these sub standerd food joints, who are taking the oppertunity of connecting a large sec of people through you. If you do not cancell their snlistment...

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Address: Gurgaon, Haryana, 560047

Website: Zomato

On 1st jan i placed an order through zomato for lunch... After an hour i get a message no delivery agents available hence cancelling your order... I tried again in the night same thing waited for an hour and then they cancel... Disappointing service..!.. If they dont have delivery agents they should have informed the very first instance itself... You make people wait untill lunch time or dinner time is over to release u are not equipped to...

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Address: 560076

Website: Zomato

I had ordered the food from zomato on 29th december and after a good wait for an hour (Which is way long from the claimed time) i realized that on the app it shows "delivered" under my order. My obvious reaction was shocking since i did not receive any food and called the zomato customer care, though he was reluctant and was hardly bothered all he did was told me that he will be back (Or rather the company) with the proof that they had tried...

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I have faced 2 times for the same issue that zomato not following the order times! Last time i have made an order but they don’t deliver on time and informs the rest and zomato that it’s too late if they don’t deliver they ve to cxl it but an hour later i received the order when i was goin to bed so i did not accept it of course but zomato refused to pay the amount back! That’s so unprofessional! Enervating ever use this app again!...

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Zomato. Failed a million times and yet stays a favorite for many!!

I haven’t received my refund for 450 bucks for an order placed on 26th october. I was being casual all this long and just checked in between and forgot all about it.

Beginning of month when i checked my statement, i realised the refund still isn’t there. I asked zomato who told me i need to check with bank. I never bothered thinking it would...

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Address: Gurgaon, Haryana, 110020

Website: www.zomato.com

I have ordered food online from Zomato and my money got deducted. After sometime, I realised that it is more than 45 minutes and my order did not get delivered.When I went back and checked, my order got rejected.When I reached their chat they don't have any resolution. No food and my money is deducted.

These people are not resolving my problem and there is no message that my order got rejected and there is no message about...

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.zomato.com/ncr/chowpati-sector-34-noida

I ordered food from Zomato, Chowpatty restaurant.

The food arrived one and a half hour late, was completely cold and soggy and overall inedible.

Their support staff was very unhelpful and unapologetic. They kept saying that I should talk to the restaurant to resolve the issue and they would call me.

The restaurant neither called me nor picked up when contacted.

Zomato refused a...

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Address: Gurgaon, Haryana, 122003

Website: Zomato

On contacting the chat support team upon non receipt of my food, the support associate simply wrote that the same will be delivered in 10 — 15 mins without a slightest hint of apology for the delay. When i stated the same to the associate, that person sent a sad emoji as if he/she was making an informal chat. Such unprofessionalism was not expected from zomato.
As i write this conplaint, i still havent received my order!...

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Address: Mumbai City, Maharashtra, 400706

I ordered some food from the app.. I used paytm as a payment method but the restaurant cancelled my order.. And the amount was refunded in the zomato wallet instead of paytm..
Also i asked the customer care.. They told they will refund in paytm wallet in 24-48 hrs
And today when i contacted them.. The customer support is refusing to initiate a refund in my paytm wallet..
Plzz help me to refund my money and take strict...

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Address: 502666

Used zomato 1 year back. Due to pathetic support i have uninstalled the app.
Again installed it 2/3 months back and subscribed zomato gold, reached level 8.

But every time i raise a complain i receive pathetic support from zomato team.

I want a proper investigation of the chatting history with your support team.
Id: [protected]@gmail.com

Just few min back i received my order without...

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Address: 560037

I have sent some 20mails and 100tomes chatting but again zomato people are asking me to check with my bank for money but I have escalated in bank and they have clearly mentioned in mail that merchant ie, zomato agreed that they received amount. Even on Nov 24 zomato people told in chat that I will receive my money to bank in 5-7working days. I checked with them again on Dec 3 and they asked me to wait 2days. Now again they are asking me to...

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