Zomato Complaints & Reviews

Hi iam pavani and i have ordered food on 21st april'2018 at around 2 pm from banjarahills.
My order was supposed to reach me in 28 mins from booking time. An executive was assigned to deliver and later after 15 mins another executive was assigned to deliver my order. The second executive took more than 35 mins to reach the restaurant and he called from the restaurant stating that he doesnot have cash to take my order and he also informed me that the order cannot be cancelled so i have to leave it like that.in this way i was delayed my food for more than 45 minutes. After all this happened i started asking the support team to address my issue and they have sent me 81 rs in my zomato account. I need a proper answer from them and not this amount.

8 days have passed and i still have not received the refund for the following order on zomato. The payment gateway failed and the payment process was not completed. I was ensured return within 24-48 hours. I have filed the request 3 times. Please dont force me to take further actions and complete the request at the earliest.

Order no.: [protected]

I've ordered Chicken lollipop and paid through netbaking, the amount required was debited but there were no order or service listed in the order history. I've checked with the restaurant i've ordered with and they even said they don't get the order. Checked my account, and the last 10 transactions, it says it's debited. Tried to contact their customer service through phone call but none of the numbers listed were working, the only one that works was not even answered.

I ordered cake paid my money through netbanking it was in progress for long time and didn't, return do we have any option to get that money back, i am not sure whether i will get the response too, however high irritated to have such a cheating app like this highly pathetic too, hope will stop using this app from today, just now realized amount debited

Hello sir. Sorry to tell you that. You'r zomato service is very very bad. I have ordered cake for zomato. And the problem is that after waiting for a long time i got the message that your order is not accepting from restaurant. And you have to now that it's your problem.. And when i have chat with your chat support they have replied that you will get back your money in 5_7 days and tell me why should i wait for 5_7 days when the problem is with you. Please give me a reply as soon as possible.. Hell service by zomato. It has happened me 2d time with me

Good day,

I recently ordered home delivery from carl's junior in delhi. I ordered two burgers, one with onions and one with pickles. The one with onions came without buns. Being using zomato for a while i have never gotten anything like this. I would like to know if there is anything that could be done about it.

Respectfully,
Pargat singh

I placed my order for desserts on 22nd april at 07:43pm with tgb naranpura, the same was not delivered until 8:40pm.. And i go to chat support for help and he says they dont have any delivery boy so they are unable to deliver it yet.
I mean why the hell am i not told yet or wat is zomato doing?? The chat takes whole day long to give a proper response and does nothing about my issue and asks me to place another order.
I place a new order with same restaurant and they this time rejected the order which is now 9:10pm.. I decide to not order at tgb..
I then place a fresh order at cakes and bakes at 9:40pm, to my surprise i did not receive this order till 11:01pm... I loose it all
I go to chat support and started getting mad to my no surprise as expected from zomato, the agent tells me to raise a new order as the restaurant is not answering their calls..
I mean what the hell is going on???

Hi,

I order 2 types of items which includes 1 "family lemon juice jar" on online from zomato who delivered small size juice of one cup instead of 1 "family lemon juice jar". This order is from empire hotel, bangalore.

The actual bill from empire hotel has this mistake.

Raise complaint with zamota a week back who least bothered to resolve this after a week too.

So be cautious while order in zomato.

I ordered food from empire restaurant banneeghatta road at 9.00 pm on 20-apr-2017. Till now not received the order. I paid the amount through paytm app. Order number 1404267. Please check this and refund my money asap. When i called delivery boy, he told his name as arun and told food got spilled will deliver in half an hour at 10.30 pm. But later when i called him at 11.15 he told his duty is over and zomato has assigned delivery to someone else and told him to put status as delivered.. How can this be done. This is unacceptable.. My food is not delivered and took the money also. I called empire hotel staff, they told food has been taken by delivery boy and they have not received it back.. Look into this and intimate me the justification asap

I have a problem with my order so texted to zomato chat support after fighting for so long they told ok we have processed the refund you will get it within 5 to 7 working days and i doubted their itself becuase i didnt got an sms from zomato regarding this and then again check with support again the said the same thing and then after 4 days i gain checked with them and this time they are saying it not processed you have to write a mail and i asked a call back from their senior and they denied and then after so much of stuggle then said ok we are arrangeing it and they left my chat idle didnt ended my chat becuase they knew if they do this any other will come and one guy when i told him i need a call back from your team leader he directly ended the chat in short refund was not processed and such a poor customer chat service everyone is trying to avoid me and they are even not ready to arrange a call back

order id [protected]

what i want is refund in my bank account
and fire all such kind of people form your company
if its an mnc
change it

Zomato never disclose the payment options especially in the case of cash in delivery and payment through paytm... The delivery boy provided to deliver my order reachd my door completely drunk and shouted his lungs out... I dont know about this company but atleast i have reputation in the society... On top of that customer service replied sorry we cant do anythng... Even i work for customer service department and surely i dont respond to customer in this manner... I[censored] force customer to return their food just because they dont except paytm... Its worst than a tight slap on face... If i truely rate your service i will gladly rate it -1... Extremely dissatisfied customer.. Trust me i will definitely escalate it to any level... Cant really tolerate this sort of reluctant, pathetic and insulting services from the so called brand like zomato..

I placed an order through the zomato app on 17/04/2018 at 8 pm. The delivery was late and i recieved it at 10 pm. But it was not what i had ordered. I had ordered 3 items and paid for in advance, but the delivery was 2 completely different items. I tried calling up the restaurant but to no avail. The zomato customer service guy was highly uncooperative and refused to believe me at first. When i said i had proof, he gave completely irrelevant replies and refused to resolve the issue. The delivery was not what i had ordered and paid for. Both zomato and the restaurant overdose cheated me and i want my money refunded. This is unacceptable that they are trying to cheat their customers.

I have placed online order in zomato at 10pm from shah ghouse, hyderabad. The order was supposed to be delivered at 10:45pm. We pinged customer care at around 10:40pm as order is still in kitchen. The response from customer care is very delayed. After kept us waiting till 12:15am, they cancelled the order. Worst service from zomato. Should have ordered from either food panda or see swiggy

On April 10th, 2018 AED 18.00 was deducted from my bank account without my concern or without any order, Same was informed through Zomato chat support.
Again on the very next day i.e 11th of April, 2018 AED 26.25 was deducted from my bank account without my concern or without any order.
This time not only i informed the same through Zomato chat support app but also had sent an email to order @zomato.com with all valid proof of screenshot of messages i received from my bank.
I also informed about this difficulty to my bank providers and also raised a complaint through Dubai consumer rights.
Yet again AED 19.00 was deducted from my bank account without my concern or without any order today on 17th April 2018.

This has caused me a lot of difficult, as it was my last 100 AED in my account and now i cannot pull out the cause of insufficient fund.

ALso now my bank is charging me AED 50.00 for the replacement of my debit card due to the fraudulent transaction by Zomato.

Please take this matter seriously, and help me out with priority as this has caused a lot of difficulty form

Hi,
I placed an order to turkish delight (Pune) from zomato app on 1st april 2018 (Sunday) around 12:15 pm. After applying zomato credit a total sum of rs.188 was deducted thrice from my card but i didn’t received any confirmation about my order. On zomato portal it was showing that order was not placed because of payment problems though the amount was deducted thrice.
My details,
Shifa jamadar
Deccan gymkhana pune
Maharashtra

Hi my order has not been delivered after confirming the order and taking the money saying delivery boy is not delivering coz its a black zone area. I hv been ordering food at this address for last couple of months, suddenly it is marked as black zone area and an insane delivery person told that he will not deliver and ur customer care told what to do if the delivery person is not agreeing to deliver, and we are refunding the amount, first of all i'm not responsible for all this if at all it is a freaking black zone or something then u should not accept the order in the first instance, and secondly if things were getting delivered earlier what happened this time, i want a proper action against that delivery guy and that idiotic customer care representative who did not took any initiative and acted helpless, also i want 10times my money back because i had to stay hungry for who night, my phn no [protected], im reporting from b104, sekhar bellevue, bangalore 87, the order was made on 14th april from bufferia, amount was 609, if a proper resolution is not provided i'll sue the company, because it's a proper example of reckless and worst service

I did not receive my order (Order no-[protected]). The delivery person ones says he has delivered it in first floor and then he says he still has the order witg him. Very rude, impolite and a liar. And the chat support is pathetic they just stopped respomding. Worst part is that there is no cust care num to contact the support too. Plz process a refund. Aweful experience, a total mood spoiler.

Hi,
I placed an order on friday night (13/4/18) around 9:45pm online to handi junction (Noida). After applying promo code a total sum of rs. 173.25 was deducted from my card but i received no conformation about my order. I called handi junction thrice and every time they told me that they didn't receive my order. I had to place a direct order again for which the food was delivered and i had to pay 238rs.in cash. On zomato portal it was showing that order was not through because of payment problem though the amount was dedudcted. My details are as follow-
Swapnil johri
12th avenue gaur city2, greater noida

P. S. - i received this msg.
Thank you for using debit card ending 1341 for rs.173.25 in mumbai at zomato1167959 on[protected]:21:46:45

Sir we order zambo biryani pack... On 12-04-18 night
But payment was city from my account -360
What can we do??? How gain my balance
Please give me answer... Sir/madam
Otherwise contact me..
[protected]... Plase

Through zomato app, i placed my order to deliver food at 10.53 pm on wednesday. The estimated time shown to me was 11. 35 pm. My payment was also done. But they didn't deliver my food. I tried to contact the customer center but they wouldn't respond neither via chat nor via call. They simply looted my money! Kindly take action.
Order no - [protected]