Zomato Complaints & Reviews

I ordered Jr whooper Veg and Crisp burger veg Instead of that I got Chicken Crisp burger and fries. Literally??
Its not about just money its about ethics. You server chicken burger to a pure veg person? then in customer service you ask to open it and verify it is chicken patty or not.. Really?? Its very important so that other veg people can also see that while ordering it a surprise u can get non veg.

Date[protected]
Time of order- 12:49 AM

I was unable to see any offers and I was even unable to apply the offers it says something went wrong please resolve this, I talked to customer care amd it was not helpful please resolve this

After 48 hrs of no reply for the email sent to zomato, writing on consumer complaints.
Complaint raised to zomato is as follows:
On 9th September, I order food at 9.53 pm.
Order number [protected].
The food was for my family as we did not make any food for dinner.
By 11 pm the food was still showing prepared, on the app. I tried call the delivery agent. He did not receive my call. Then I have to contact customer care . The customer associate miss simran called back stating that the delivery agent has damaged his phone and he is not able to view the map. But she had explained him the address, I will get the food delivered soon. I waited till 11 . 45 pm but noone came. I was out of my patience and called the customer care associate.
Miss simran called me up at 12.00 stating they won't be able to deliver food. I asked her where is the food she said it is still in the restaurant and not yet collected. When I asked the reason for that she said delivery agent is not picking up the phone and he stays in andheri, he has long way to go back. I very much annoyed to her answer. The reasons she was giving were totally unacceptable.
When I asked what is the solution she said they have to cancel the order.
I was very upset because I have my 4 year old Son, my wife, and my old age mother waiting for food. And customer care is saying no food can be delivered. I cannot let my family sleep empty stomach at night.
So I requested Miss Simran, can I collect the order by my self, she said it is not in the procedure but I insisted her.
On which she agreed. At 12.15 am I ve to go by myself to the restaurant to collect the order. I collected the food but unfortunately due to ganesh visarjan stuck in traffic and was able to return home at 1.00 am. My building lift shuts at 11.00 pm everyday.
So I have to climb all six floors.
But when I reached home, I was depressed to see all my family members went to sleep empty stomach. Even my son. I open the food packet but food was so soggy and cold that I was not able to give them.. even I was not able to eat when my family members are sleeping empty stomach.
This was the situation that night.
It was an horrible experience for me and my family. Please imagine yourself in my shoes, how you would have felt.?
When spoken to customer care about they gave me 75 rupees discount on my next order as compensation. The food ordered was of 1200 rupees including 20 rupees tip.
I writing this because I was very much upset by zomato and relying on zomato for food was a big mistake..
I demand full refund for my order.
Thank you.
Sunil Gole

I ordered a Tuna sandwich from Subway, Christian Basti, Guwahati, Assam. Waited long. Since i could not reach him in his no. I texted him. The name of the Delivery boy was Saidul. A message pops up that my order has been cancelled. Then i called him again, and he said i called you several times, could not reach you, so cancelled the order, wheras i have mentioned the address as Luit enclave, 4th floor. Bt he didnt arrive here. It was his duty to do so. Moreover, I want my refund of Rs. 275.00. Saidul told me "i dont know, you talk to Zomato". If my money does not get refunded, i would file a complaint in the police station against Zomato.

Sir,
My Self Ram Chander
MY ID is FE269946
I watch all training videos and complete Training. but till not unblock my id
I want to work with Zomato so kindly unblock my Id.

Sir pla ye zomato company ne mera id bandh kar diya he aur mera kam bandh ho gaya he mera id number he FE821449 mera name visha patel he

Call me its regarding a dispute of transaction i have made in the month of april date 11 of Rs 1, 000/- thru my credit card and the money got deducted from my credit card but was not added to the zomato wallet…i have already mailed to zomato support regarding same but not received any update regarding the same. But thru the credit card dispute department i got yo know that my tramsaction was succesfull and you merchant has recieved the payment but its not added to my zomato wallet.
Still facing the issue kindly resolve it

My has termined please activate my Id Fe:1773909

The food was bland and less quantity... customer care won't respond immediately

I ordered food from Mazaar Restaurant using Zomato app on 07/09/2022 and I paid online using Paytm And when I received the order the French fries which I've already paid for where missing and I have the receipt to prove it, so I want to get a refund for the missing item
Order No: [protected]

I had placed the Order Pizza from Domminos Yelahanka. Amount has been debited but order is not placed. Need the amount refunded.

Spe 10th we ordered a cake. After 1 hr the delivery called us and asked us for location after saying the location he said im not in that place im in some other location so im cancelling the order. we received an email from Zomato that we are not responsive so they cancelled the order. I sent an email to zomato regarding the same they replied your not responsive you caused waste of food so we are not giving us refund. I dont know how zomato decides that we are not responsive than how come the delivery guy called and asked for the address? either we cant talk to zomato other than email this is very good strategy to loot people money. If zomato has ethics atleast they should cll us and ask they didnt even contacted we cannot contact them it seems its a strategy to rob the money from people. I need my money back

Hello sir
i am a zomato rider i am not able to get work properly i had rate card first which got gig later due to which i am not able to work properly...

Hello, I ordered two different restaurants and they cancel my orders and from 2021 and I am waiting for my money, but there is no help, I support, they don't do anything, just meaningless talk. My money is $56, I went useless because of restaurant mistakes.

Insurance number nahi hai me kaha se laau

Mode of payment was online.
But when the delivery boy came, he took cash from us.We said it was online payment but he didn't agree and said that the payment wasn't processed so we have to pay in cash.
It is still showing paid pine and even the amount got deducted

My ID is terminated please active my id I will do my best now please open up my ID I am requesting please active my ID

Am unable to apply any coupon codes in zomato app as well as web, i tried with multiple restaurants facing same issue

I asked for a subway sandwich with some modifications. But the order I received were not according to them. No double meat was given although it was charged. No double cheese slice, also charged from bill. Onion added when I didn't add onion at all. Bread not given according to choice. Please look into this matter.

I had placed an order and made online payment through net banking. The app showed payment failure but the money was debited from the bank. When I called customer care they said the money will be refunded within 7 days. But today 9 days are completed and I still did not receive the refund.