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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Feb 18, 2026

Complaints 7929

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Zomato reviews & complaints page 56

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Dear Sir/Madam,

I along with a friend dined at one of your Zomato Pro partner restaurants in Bhubaneswar. There was 20% discount if we had paid the bill through Zomato Pro app, but the restaurant cashier didn't honor it and told us to pay in full. I raised an issue at your Pro- help section of Zomato App but the entire blame was put on to the customer, because they couldn't establish a link with the management, and the bill was typed as Pick-up which I obviously didn't notice, and the entire issue was made to be resolved making this as a point.

Date of incident - 25/08/2022
Place - GreenChillyZ Patia, Bhubaneswar
Bill Amount - 285

Copy of the invoice has been attached.

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Hi team, I am Terrance. I am working for zomato for past 2 years. But last 2 days my id is showing as terminated. From the team, they told that they will activate my account but didn't. My FE ID 960362, Name Terrance, Zone Ooty
District Nilgiri

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Address: Nagpur

Order number: [protected]
Hi, I have placed the order on zomato. The order number is [protected]. The description on zomato said I'll get papad & sweet with food but I got nothing. I didn't receive papad & sweet as written in the description. It's one kind of fraud. If you are not giving that, then why write in the description?
Images are attached. Zomato denied a refund or any compensation apart from feedback to the restaurant. This has to be solved.

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Website: zomato

Order ID - [protected] - Zomato Agent delivered incorrect order there was no bill or order copy in the food which mean the agent has not checked if the food he picked was my order. After raising the complaint to Zomato email MANSI RAWAT is claiming she spoke the store I wanted to know the genuinity of this as i got her email at 11:09 and i'm sure the store near my house doesn't take order after 10:30 or pick calls. So that itself is a big lie. I don't want my food value to be refunded but i want the service charge delivery charges paid to zomato returned as they are not worth the money we pay.

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I had ordered Special Chicken Biriyani from Sri Kanya Inn Rajahmundry A.P. today I.e on 24th August at 9.11 pm. Everything was there minus the Chicken curry. The order costed me Rs 393. Didn't expect this from zomato.

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Order id [protected]
I have been a regular customer from Zomato & today i decided to cancel my lunch and have a go on Zomato with my friends, the food i received was quite late even without any rain in my area and after i recieved food all the sabji are cold and are tasteless, and chappati is uneatable due to burnt and half cooked and we are not able to eat chappati and some of them are without butter even we ordered fully buttered chappati
It was my worst experience with Zomato
Totally dislike it
I decided to chat but that was to no avail and customer care number available,
I hope you solve my issue
I want refund for order as it was very bad food delivered and we have thrown it ...but they are not providing
Attaching some photos below-

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Aug 30, 2022

Updated by Rishab_jain..11 I I didn't get any reply from zomato for sending and spoiling my day with uncooked and burnt chappati
Without restaurant bill and cutlery
And cold and unhygienic sabji

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R

Rishab_jain..11

from Kota, Rajasthan

Aug 30, 2022

I didn't get any reply from zomato for sending and spoiling my day with uncooked and burnt chappati

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Placed an order in Zomato on Aug 23, order id [protected]. My order was not delivered. First one delivery partner assigned. He didnt pickup order. His gps showed in map he is going somewhere. I complained in Zomato chat they assigned another partner. He called me from the restaurant saying " I'm in the restaurant, they are saying that the previous assigned partner picked up the order and went". While on the call, a notification coming from Zomato that the order was cancelled. I didn't ask for cancellation.
I've paid 251 rupees through Paytm wallet.
I don't know who cancelled it whether the Zomato executive or restaurant has cancelled the order. Now the order says as order cancelled and 251 charged as cancellation fee. The amount is not refunded. I did not cancel the order from my end. I'm unable to contact Zomato through call. I emailed them but no response. Kindly take action.

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My I'd terminated Because of TL He didn't respond My profile picture doesn't match because I updated my profile while opening I'd before 1 year that's why face not matching now I got bread on my face please activate I'd immediately

FE I'D 986283
[protected]

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My I'd was Terminated Because of Team Leader

I told team leader to update my profile picture he didn't respond because of that my I'd got terminated I was updated profile while opening I'd before 1 year after i got bread on my face that's why profile doesn't match this is the small reason they terminated

FE I'D 986283
[protected]

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Address: Vasai virar

Zomato dilvary I'd FE2061877
My I'd is Zomato terminated
Or blocked please help me

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Aug 24, 2022

Updated by 2135 Yogesh Rathod Please activate my Zomato I'd

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Address: Zomato

Respected Sir/Madam

My name is Ragani Devi my I'd is deactivated kindly activate my I'd sir/madam I am work with Zomato family

So please activate my I'd. It's my humble request

Thanks
Regard

Ragini Devi

Aug 24, 2022

Complaint marked as Resolved

I'm new join in Zomato but by mistake I'm put worng city. After i check i request to team Zomato kindly change my city (Vasundhra Ghaziabad) daily I put a ticket the team say verysoon you city will change after 4 month the team put my I'd in inactive for the give the reason it BGV if . I put ticket to change city he put my I'd inactive Kindly help

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A

ashutosh@94

Aug 25, 2022

Mobile number [protected]
Fe I'd FE1623355
Sir mera name Ashutosh Kumar Singh hai main Lucknow Uttar Pradesh ka hu me zomato me delivery partner ke roop mein kam karta Tha Meri ID identity Road fraud ke Karan terminate kar di gai Sar Mera aapse request hai meri ID kyon kar di jaaye dhanyvad

S

Santosh das gupta

Aug 25, 2022

I am santosh das gupta id FE1668929 id is block tarmenat

P

Prakash Awtani

Sep 2, 2022

FE1385517
Anjani Prajapati
Sar meri ID terminate hai please on my ID
[protected] login ID
Sar main Satna se Anjani Prajapati bol raha hun meri ID cancellation Mein terminate kar di gai hai please meri ID ko on Karva dijiye main aapse Hath jodkar request kar raha hun main bahut kar Pareshan hun main Zomato Mein kam karna chahta hun please fir se

P

Pratik production

Sep 5, 2022

Sir mai pratik shinde hu me zometo partner me navi mumbai se kam karta tha lekin meri id terminate kr di gayi hay aap plz meri id ko chalu kr dijjiye

A

Aniljai

from ALLAHABAD, Uttar Pradesh

Sep 8, 2022

TL . कस्टमर केयर मेरी कोई हेल्प नहीं कर रहा है मेरी आईडी को टर्मिनेट कर दिया कॉल करता हूं कॉल रिसीव नहीं करते अगर मेरी आईडी एक्टिवेट नहीं होगी तो मैं वर्क कैसे करूंगा मैंने अपनी गलती की माफी भी मांगी थी फिर भी मेरी आईडी को एक्टिवेट नहीं किया और टर्मिनेट कर दिया

मेरी जोमैटो आईडी टर्मिनेट हो गई है मेरी थोड़ी सी लापरवाही गलती की वजह से कृपया मैं अपनी गलती को स्वीकार करता हूं आगे से मैं ऐसी गलती कोई भी नहीं करूंगा मेरी गलती बस इतनी थी आर्डर कैंसिल और ढीले कर दिया था मैंने आगे से मैं कोई भी आर्डर कैंसिल नहीं करूंगा कृपया करके मेरी आईडी को एक्टिवेट कर दे मुझे क्षमा करें मेरी गलती थी धन्यवाद जोमैटो टीम आपका दिन शुभ हो
ZOMATO .ID..FE2053572
NAME.ANIL JAI

Aniljai's reply, Sep 8, 2022

TL . कस्टमर केयर मेरी कोई हेल्प नहीं कर रहा है मेरी आईडी को टर्मिनेट कर दिया कॉल करता हूं कॉल रिसीव नहीं करते अगर मेरी आईडी एक्टिवेट नहीं होगी तो मैं वर्क कैसे करूंगा मैंने अपनी गलती की माफी भी मांगी थी फिर भी मेरी आईडी को एक्टिवेट नहीं किया और टर्मिनेट कर दिया

मेरी जोमैटो आईडी टर्मिनेट हो गई है मेरी थोड़ी सी लापरवाही गलती की वजह से कृपया मैं अपनी गलती को स्वीकार करता हूं आगे से मैं ऐसी गलती कोई भी नहीं करूंगा मेरी गलती बस इतनी थी आर्डर कैंसिल और ढीले कर दिया था मैंने आगे से मैं कोई भी आर्डर कैंसिल नहीं करूंगा कृपया करके मेरी आईडी को एक्टिवेट कर दे मुझे क्षमा करें मेरी गलती थी धन्यवाद जोमैटो टीम आपका दिन शुभ हो
ZOMATO .ID..FE2053572
NAME.ANIL JAI

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I ordered a burger and cup cake at 10.37 am on Aug 21st. I waited for long time and the order got cancelled at 11.18 after acceptance. I ordered for my hungry child and Zomato caused me mental trauma

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On 22 August 2022 i ordered a pizza and red velvet cake from dominose but instead i recieved the choco lava cake

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Hi sir/madm
Zomato id- FE2094589
Iam kiran rokade
my id verification is in pending
Plz solve my issue
I want to work with zomato

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Address: Prayagraj

I had ordered Veg Chinese thali from The Roof Cafe and restro. Quality of food was horrible. It was stale. I felt like vomiting after eating Manchurian. Chilli paneer was not properly Cooked. Chowmin was stale and tasteless. Food was not hot. They charged me Rs 219. I asked them for refund but they denied. I want my refund.

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Address: Ghodbunder Thane

I ordered a pizza from lord of fries and when i didn't like it i gave a review it's not good in response to the review the owner of the restaurant replied in an insulting way and humiliated me asking have i ever eaten a pizza with mozzarella cheese. I request you to take immediate action taken against the restaurant and Zomato for unprofessional behaviour and humiliation. Order number is [protected]

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Dear team,

Due to bike issue i cancelled my order with Coustmer support help but now my I'd showing
Terminated

Kindly need your support for reactivate
I'd :FF2058987

Regards
Arun

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Hi my name is DhanushBharani i was working with Zomato but now my id is terminated plss recover my id this is my humble request please unblock

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It is food delivery company

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Aug 21, 2022

Updated by Rahul jaiswal8 Hello zamato,
I am firoz form Delhi I am working in zomato last 2years and and whole year I never cancel and denial any or one day my phone screen was broken and I get login into zomato but my selfie was not correct..and zomato think was fourding with zomato and zomato will terminated my account due to identy fuard that's really so bad zomato will given any chance to explaining my situation zomato directly terminate my that's really.. I hamble request to zomato please recover my account as well because love delivering in zomato and do well performance in zomato so please requested to zomato please do something in my account and I will start my work as normally days thank you

My mobile number is [protected]
And my fe I'd is FE872680
Location Delhi gk1

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Website: Zomato App

I had ordered a food from a restaurant but a soon as the payment was made
The scenario changed
It now says there is no delivery valet found and the payment is incomplete
I had made the payment but eventhough the order has not been fullfilled the amount has not been refunded
Attaching the screenshot of transaction sms and order history

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