I ordered 1 Kg Special Assorted Kaju Sweets on 11th Aug 2022 using Zomato App. However, on receiving the order, I found that many sweets had instead been replaced by the non-kaju variety, which are cheaper than the kaju sweets.
I paid Rs 1200 for the order.
I emailed Zomato Support to solicit their help in this regard and requested a full refund or gave them the option of providing me a replacement box. However, Zomato Support kept ignoring the issue.
I wish to hereby state that Zomato has defrauded me by charging amount for kaju sweets and sending non-kaju cheaper variety sweets.
I want to bring this to your attention to prevent further occurrences of this and ensure Zomato stops defrauding unsuspecting customers like me.
Regards,
Bhavesh Jeewani
Zomato customer support has been notified about the posted complaint.
