1. Placed an order for surprise for my uncle.
2. Payment confirmation negative aaya. (Order ID [protected] received in what's up a bit late or payment confirmation showed failure for this order)
3. Placed another order as previous order was also not showing successful in zomato (order I'd [protected])
4. Received confirmation of acceptance from the food provider company.
5. Received delivery man details.
6. He informed about double order placement and very moment, Opened the zomato application to find on cancellation of repeat order. Couldn't find any thing
informed on what's up chat window for cancelation due to double order.
7. Received a call from zomato customer care. I told him to cancel order. Then he started explaining me things that refund is not possible if I cancle .. I asked why.. it's logical that if same person has placed delivery for same location n same order in 1 to 2 minutes, most probably it may be due to technical payment issues. He kept on explaining n I understood my amount is not to be refunded due to IRRLOGICAL STAND of that man and don't know how GREAT COMPANY LIKE ZOMATO even after saying in 2-3 minutes distance for cancellation from customer why didn't cancel including FULL refund.
8.1. Anyways I felt it's okay to accept the order. But before I say anything either yes or no for the delivery of duplicate order, HE SAID OK I CANCELED, aren't they trained by zomato how to talk to customer and to obtain confirmation before making any changes.
Initially he explained, I understood and before i say ok go ahead with both order, apne assumption se he cancelled...
8.2. He told processing refund is nt in my hand. Agree.but then it's a courtesy and more over his duty that carelessly he cancelled the order. Then abruptly stopped answering me in between. Then said I'm sorry but can't do anything now, it's my mistake and I'll take care in future. I said I have recording and u also have recording of the conversation. He said okay. Our recording is for training purpose only. So in all, it's like he's not bothered.. aapko aage complaint krni he to kr do vala attitude.. disgusting behavior of a customer care person, rough talk and careless duty and my loss of refund due to his such shameless behavior.
8.3. Want justice for all these behavior of him and a ENTIRE ORFERS' REFUND INCLUDING BENEFIT OF LOSS OF MY RESPECT, TIME N USELESS EFFORTS OF TALKING TO UNTRAINED, EGOISTIC CARELEAS STAFF.
8.4. AS SUCH ZOMATO ITSELF MUST HAVE THE RECORDING TO GO THRU THE TONE OF THE CALL. CAN CHECK THE QUALITY OF HIS EXECUTIVE. I MAY THINK OF PROVIDING ENTIRE RECODING OF CALL IF NEED BE
I've been frequent loyal customer of zomato. This incident has showed me. Why shouldn't I go with other competitors then who atleast have courtesy of securing loss of customer n respect of customer.
WANT JUSTICE FOR 8.3 POINT
Zomato customer support has been notified about the posted complaint.
