Zomato Complaints & Reviews

Sir meri ID FE899244 DAMOH CITY MERI ID KO TERMINTE KAR DIYA GYA HAI JO KI WRONG ACTION LIYA GYA HAI TL KE DAVARA BOLA JA RHA HAI KI MERI ID PAR OTEHR RIDER USE KAR RHA THA PROOF MANGA TO PROOF BHI NHI HAI HAMRE TL hai vo Hindu muslim vala khel khel rhe hai ham hindu Rider ke uper hi action le rha hai jabki Hm apni Hi ID pr work kar rhe hai fir bhi ye hm log se malum nhi kyo chidta hai or ID terminate karta hai

Dear sir
I'm Satish Kumar
Sub. Zomato profile verification Failed after paying amount but customer care not supportting ... Please sir take action sir

I have ordered a Special Chicken Biryani from Zomato on Aug 14th and instead of the restaurant packs the curry and rice separately instead of chicken curry I got a veg Manchuria and when I called restaurant they said "you ordered via Zomato contact Zomato, they would refund the money" when I asked for help and lodged a complaint the Zomato isn't responding and on sending a mail I got a reply saying "we cannot give a refund instead go and give rating to restaurant", and they are not replying back to my other mails also.

Order ID:[protected]
Restaurant: Haveli Family Restaurant

Meri ID active Nhi Ho Pa rhi hai pichle 3-4 dino se Pareshan Hu mujhe Kam Ki bhut Urgent Need hai plzz Meri help Karo Mera name ABHISHEK SINGH RAWAT hai or Meri Id FE2080044 hai plzz Hellp me

Please help me I'm unable to login
Phone number [protected]
Name kiran

Hello sir /mam
My zomato Id fe2070156 is disabled.
Profile verification is pending Frome 6.7days.please help me update my I'd.
I want work to zomato company

Yesterday i ordered some food from zomato but i unfortunately it cancel & no food will be delivered&no money will refund till now pls solve my problem as soon as possible.my order id is [protected].

We have ordered many items today with the order .
but complain is about two items:
1. ordered bhisibili bhat but received veg bhat/rice
2. set dosa received is burnt.

We raised complaint but this is really hopeless, they asked to send email and when we send email then nothing happens.

this has happened multiple times with Zomato but this time I will take this matter to consumer court and other right court of justice.

I ordered 1 Kg Special Assorted Kaju Sweets on 11th Aug 2022 using Zomato App. However, on receiving the order, I found that many sweets had instead been replaced by the non-kaju variety, which are cheaper than the kaju sweets.

I paid Rs 1200 for the order.

I emailed Zomato Support to solicit their help in this regard and requested a full refund or gave them the option of providing me a replacement box. However, Zomato Support kept ignoring the issue.

I wish to hereby state that Zomato has defrauded me by charging amount for kaju sweets and sending non-kaju cheaper variety sweets.

I want to bring this to your attention to prevent further occurrences of this and ensure Zomato stops defrauding unsuspecting customers like me.

Regards,
Bhavesh Jeewani

Hi Team,

The restaurant has delivered a couple of wrong items in my order-

have ordered for a chicken briyani instead I have received an egg briyani(which comes without a chicken piece).
Order chilli panneer but received chilli manchurian.
Attaching the photos for your reference and requesting you to refund the amount for the incorrect delivery.

Invoice No. : 22GA8H5K00000752
Invoice Date : 13/08/2022
Customer Name : Kalaiarasan Elumalai

After my accident I am unable to attend training due to which they blocked my I'd

Order ID- [protected]
Kindly refund 240 ur executive has robbed it after paying the money Online one roll of 90 rs he has charged triple as I was out with my knowledge the parcel has been taken nd paid 240
He himself told on phone I gave u food so I took money but coustmer executive overheard agreed he has been charged nd she told she will refund the amount but then to no action taken
Better don’t cheat coustmer like this keep robbers

I prefer cash on delivery option as I’m a student and do not have any online payment app. Once I had to cancel my order due to some reason and after that I wasn’t allowed to pay on delivery. I want the Cash on Delivery activated again. This was really disappointing thing by Zomato.

My profile photo not matching with docoument my zomato id FE2075634

I have ordered biryani worth rupees 437 from sana bawarchi hotel jeedimetla, near shapur nagar hyderabad at 9.47 pm on[protected] with order-id [protected]. i have paid the amount through phone pe. the delivery boy has not delivered the food but he has updated the status as food is delivered . i have contacted the sana bawarchi he said to contact zomato . i have the audio recording of the person refusing to cancel the food from my end .the delivery person name was ganesh Varri.

hotel name : sana bawarchi, jeedimetla, shapur nagar, hyderabad
hotel contact number : [protected]
i have received call from the following zomato number : [protected].

Dateof the incident: 11th August 2022
Order number: [protected]
Description of the incident: I had ordered food worth Rs1217 yesterday from Burger King, MG Road, Gurgaon. Im extremely disappointed that since the order had to be done online, i did so but neither did i receive my food and i also lost my valuable money. The chat bot on the Zomato app says that the delivery guy tried calling me, but i really havent received any calls. and if he couldnt reach out to me, he could have rang the house bell. this is very unproffesional and it is a serious matter. this is the reason people dont trust online payment. please resolve this asap. It wasn't even about one burger. I had ordered 17 burgers to them and the app shows rejected even though there was no contact with me.
Resolution Required: I should be refunded back my money.

One of the most disgusting services ever experienced on Zomato. I ordered from a restaurant some pantries for Rs 393 and order ID is [protected] and updated the address properly which was confirmed by Zomato. Now, when the delivery guy called me, said he was at the wrong location and told me to pay for his petrol, then only he will deliver the order to my exact address. What a GREAT SERVICE by Zomato. Now I CONTACTed Zomato executive Kagitha. That person told me he won't be able to help me at any cost and the order will not be delivered and here I'm negotiating with the delivery guy for the order to be delivered wow. Now, this is the number of the Delivery guy [protected] along with my order reference ID [protected]. What a great scam by You guys the delivery guy is great he is not at the fault it is Zomato who is responsible to update the address but my order got cancelled and I paid a cancellation charge of Rs 393 and Zomato executive Kagitha said can't help you sir or refund or deliver, we will not not do this again in the future. Is this some kind of Joke going on? Where is the money, where is my order? Why am I liable to pay cancellation charge for ordering and giving a right address. This is soo disappointing and disgusting that made me to to put a legal case on you guys and im not ### sorry for that. I have recorded the voice of the delivery guy claiming the address is not being updated by Zomato and instead a wrong address has been provided by Zomato, so he has to cancel and return the goods to the restaurant owner. He also claimed to be speaking on behalf of this disgusting situation created by Zomato so he gave me his Personal number which I already gave with this message and told me to tell Zomato to talk to him. I Haven't received even after giving a right address, haven't got my money, and have been harassed a lot today by Zomato people.

I completely understand then why you did you refunded my money for another order Rs 173 because thats a small amount both the orders were in different location or mismatch but charges levied for 393 one instead of Rs 173 one wow. You think i will believe your tricky ### business. I will go and complain in consumer FORUM tomorrow just wait your tricky business is over now. I was literally negotiating with that guy for my order even after paying for the same, your app has bugs you fix it why harassing your CUSTOMERs. This is humiliating and disgusting i will put this everywhere no matter what. This is not first time last time i thought it was a mistake again same thing your tricky ### business has to end. Just wait and watch.

I got veg biryani instead of non veg biryani.
I texted them so many times but they don't reply.
I email them too.
I was hungry whole night.its kind of mental torture.
I want my refundi will add photos and PDF of order

My I'd bgv faild please open my id please MY ID NUMBER FE1036586

I ordered some food from a restaurant yesterday night. The delivery person brought the package to my apartment, but he was not ready to get down from the vehicle and remained seated. He insisted that I come out of the gate to collect it, and he remained seated in his bike and told me that he was not ready to get down.

I thought this was very rude behavior and I called Zomato customer care who in turn called the delivery person and gave him instructions to get down from the vehicle and deliver the food to me. He again refused to do so and took the food and left the place.

The customer care called me and asked whether the issue was resolved, and I replied that the delivery person took the food and left the place. They were not able to say anything after that and told me that my money will be refunded.

I received the refund sometime later and I logged out of Zomato app and uninstalled it.