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Updated: Feb 18, 2026
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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K
Kirti_gautam
May 21, 2022
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I ordered from zomato yesterday and I got some missing items. I raised a complaint through the app but the app said to mail zomato customer care. I then emailed them about the issue, but they didn't revert back. it's been 21 hours and not a single word from them. I am highly disappointed with this kind of service given by Zomato. these issues should be resolved immediately.
Zomato customer support has been notified about the posted complaint.
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    I
    Irfan765
    May 21, 2022
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    I live in hyderabad, I contacted zomato as my order was very late. Agent Saichandan was chatting with me. I told him either r
    Cancel and refund or deliver the order. He said sorry and ended the chat without giving resolution.

    I was schocked to see such behavior. As I am a plus member still I got disrespected.
    I need justice.

    Agent name : saichandan
    Order placed : 1 AM
    Order delivered : 2:40 AM
    Time of chat : 2:17 AM
    Date : 21st May
    Order number : [protected]
    Zomato customer support has been notified about the posted complaint.
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      N
      N Bhavana
      May 20, 2022
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      Food cost was 99.7/- as charged by the restaurant but while ordering in zomato it was shown 199/- and with taxes and charges it was around 262.98/-.. Post which on some discount 99.50/- was reduced and finally i was charged around 164/-..How can zomato charge double for a food item???
      Zomato customer support has been notified about the posted complaint.
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        V
        Veeresh K P
        May 20, 2022
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        Dear Team
        I have ordered food in McDonald's around 8 30 PM on 20th May 2022 and the order was placed and amount is deducted however in the app its showing sorry for delay we will deliver the food in 20 mns but at the time of 9 10 PM some one called and said order is canceled, why would u get my order and why should you canceled 😞, my family is waiting for long time but the order was cancelled I am a pro plus customer and ordered several time but this time I am not happy.
        Zomato customer support has been notified about the posted complaint.
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          P
          Prashanth5523
          May 20, 2022
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          I have ordered food with order ID - [protected], it got canceled at last seconds but not yet received refund. So be ensure to refund the order
          Zomato customer support has been notified about the posted complaint.
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            R
            Rahul jaiswal8
            May 20, 2022
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            Hi team i firoj, i am from delhi i am working with zomato last 2018 to 2022 but last week zomato was terminated my account. i requested to zomato company please solved my problem and reopen my account. becouse i totally depent on zomato work becouse i love doing feild work and delivery that's why i am reqested to reopen my account thank you

            name=firoz
            fe id=FE872680
            Zomato customer support has been notified about the posted complaint.
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              M
              Mansoor8899
              from Warangal, Andhra Pradesh
              May 20, 2022
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              Address: Warangal
              Website: Zomato

              I don't the reason for identity fraud I have submitted my details fairly my id: FE1829546
              Please resolve my problem
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                V
                Vishal77055
                from Lucknow, Uttar Pradesh
                May 20, 2022
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                Address: Lucknow

                Sir,
                I was adding money to my paytm walllet, but accidentally it’s get added to Zomato wallet.
                I want my money back.
                How should I get it back
                Pls help me
                Zomato customer support has been notified about the posted complaint.
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                  S
                  Sai Naidu Sai Naidu
                  May 20, 2022
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                  Id not active

                  Address: Miyapur

                  Hello, sir/Madam i respect you, my id is inactive from more than 5days now, profile verification is also pending since 5days the payment is done using UPI for bag and t shirt, i don't no what is the problem, please help my id FE1899654...
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                  S
                  Suvomoy Das
                  May 19, 2022
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                  Sir mene 2din pehele 600 rs dekar Zomato join kiyatha, sab kuch hogayatha lekin akhirme veryfication pending dikharaha he, please help me.

                  Name Tarak das
                  Id-FE1900644
                  Mobile no-[protected]
                  Zone- Ballygunge, Kolkata
                  Zomato customer support has been notified about the posted complaint.
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                    R
                    rajatmehla734
                    from Karnal, Haryana
                    May 18, 2022
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                    Hello, my name is rajat and my zomato id is FE1901266 please activate my id as soon as possible. my zomato account shows verification pending. I want to start work immediately.
                    Zomato customer support has been notified about the posted complaint.
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                      V
                      VILLAN RDX
                      May 18, 2022
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                      I placed an order at Mc Donalds of ₹220.
                      I paid with my debit card, my money was deducted but my order is not placed. Kindly look into it
                      Registered mobile number :-[protected]
                      Registered e-mail id :- [protected]@gmail.com
                      I am Zomato pro member.
                      So, I hope I will get a refund or something
                      Zomato customer support has been notified about the posted complaint.
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                        I
                        Itz.aakashh_25
                        from Aurangabad, Maharashtra
                        May 18, 2022
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                        Website: Zomato

                        I am not able to apply coupon code since almost 1 year my account details name: Akash Shewale mob no: [protected]
                        Plz solve this issue
                        Zomato customer support has been notified about the posted complaint.
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                          A
                          Ansari Irfan
                          May 18, 2022
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                          Address: Faizullaganj near ssjd college

                          FE1538174
                          I'd BGV failed bata raha hai
                          Zomato customer support has been notified about the posted complaint.
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                            M
                            MehulJain8
                            May 17, 2022
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                            There were three unauthorised deductions happened on my paytm wallet by ZOMATO MEDIA PRIVATE LIMITED. I request you to kindly refund the amount which you deducted for no reason and tell me the reasons why that keeps on happening. Below are the payment details for your reference:

                            1) Order ID: ZTD-22-370C42D2371DE (100.23/-) (17 May'22 3:34PM)
                            Zomato customer support has been notified about the posted complaint.
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                              S
                              Sharon Abraham 7
                              from Kochi, Kerala
                              May 17, 2022
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                              My zomato has been terminated kindly pls reactivate my id
                              Zomato customer support has been notified about the posted complaint.
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                                7
                                72 hoor wale Molana
                                May 17, 2022
                                Resolved
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                                Resolved

                                Sir mam ap meri I'd fe1858891 jaldi chalu kro pls me ko aj 22 din ho gye h pls meri help kro team Zomato
                                May 28, 2022
                                Complaint marked as Resolved 
                                My I'd not active pls fix the problem and active my I'd team Zomato
                                Zomato customer support has been notified about the posted complaint.
                                May 18, 2022
                                Updated by 72 hoor wale Molana                                 I paid to Zomato 600 rupees from my bank account to activate my Zomato delivery partner account on 14th of April 2022.. my Zomato ID number is Fe1832274. It has been 9 days still my account has not activated please stop this fraud of Zomato to its new joiner I will never use Zomato app in my life again this is a fraud company and I hate this...
                                May 18, 2022
                                Updated by 72 hoor wale Molana                                 I paid to Zomato 600 rupees from my bank account to activate my Zomato delivery partner account on 27th of April 2022.. my Zomato ID number is Fe1832274. It has been 22 days still my account has not activated please stop this fraud of Zomato to its new joiner I will never use Zomato app in my life again this is a fraud company and I hate this...
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                                Sir, my Zomato delivery partner account has suspended due to BGV... So kindly please activate my account so I can fulfill my job.. please sir
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                                  S
                                  sam\'s vhora
                                  May 17, 2022
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                                  Address: Baraiya faliyu matar kheda

                                  Dear sir/ Medam. Iam new apply in zomato work as Delivery partner. And iam filled my all details like Document /onbord fees. But still showing my id in verification pending. I request to you pls help to active my id.. I want to work with you fast
                                  Zomato customer support has been notified about the posted complaint.
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                                    V
                                    Vikas Sharma369369
                                    from Jodhpur, Rajasthan
                                    May 16, 2022
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                                    Dear team today i ordered food with order id as per in attachment .
                                    Firstly :your delievery guy behaved abusively and arrogantly and delivered food in very bad way .
                                    Secondly :food was smelling very badly
                                    And And when i connected to cosmer care one of your arrogent executive named Prashanto asking me to provide clear images so that he can detect food is burnt and is smeeling ?How you can smell food from pic ?He arrogently refust toprovude solution for exective brhvr and food qualty and also said that he can not connect to supervisor and zomato is not responsible for food quality in written statemnt to me .
                                    Is really are u guys out of your mind
                                    Zomato customer support has been notified about the posted complaint.
                                    May 16, 2022
                                    Updated by Vikas Sharma369369                                     Mobile no :[protected]
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                                    Zomato food quality is very very bad I am very upset since 2 days after eating Zomato.
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                                      U
                                      ujwalbunny
                                      May 16, 2022
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                                      Sir i have requested to join Zomato today 16 may 2022, and after filling all my details, and after my security deposit of payment 100 INR the app is showing user not authorised. I'm consern about my money and and my details. I need you to rectify the problem..
                                      Zomato customer support has been notified about the posted complaint.
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