Zomato — Received wrong order and not got refund | |
Hi, I have ordered 2 chicken biryani and 1 kabab from Paradise restaurant from Zomato portal with guest login. But I received 1 veg biryani and 1 chiken kabab. and when asked the Zomato customer care why this happened, They put all blame to the Restaurant and told me that They cant replace the order with my actual one. So I asked for refund of the extra money and they suggested me to open a Zomato account and they will refund the amount as Zomato money to the account which can be used in my next order. But I want my money to be refunded to my account directly but they told thay cant do it at all. Was this information helpful? | |
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I ordered 2 chicken white sauce pasta large. Received one large and one half pasta but had prepaid zomata full amount for two large pasta. Can't reach the zomato customer care through chat call or mail. The restaurant has refuse to help as for them they have received one half onne full pasta order. I have attached all the oder details with the complain.
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I had ordered 2 chicken white sauce pasta large from the same restaurant. Had paid for it through payteam before receiving the orders but I received one large and one half pasta in the cost of two large pasta. The restaurant refuse to help stating that they have received one half and one full pasta order only. Attaching the screenshot of my oder summary
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I ordered a cheesy fries with chicken from a restaurant through Zomato and they delivered a wrong item in veg. Also, the fries were stiff and tasteless. When asked for a refund, Zomato refused. This isn't the first time, this has happened earlier also.
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