Zoomcar Complaints & Reviews

Zoom car polices are good enough and services are up to the mark. We (me my family and friends) are using their services from long back.
This is first time we are facing a issue with zoom car customer care where they are not responding back on the requests / complaints raised through there application multiple times.
We have cancelled a booking with zoom car due to COVID 19 pandemic situation and with this the entire travel plan was cancelled including flights and all stuff.
This booking was cancelled somewhere in April 2020, but my refund amount is still not initiated by zoom car. I have tried to request zoom car team multiple times through there application but their is no any response from them. There applications not shows any summary of requests / complaints done by the customer.
Also there is no method to telephonically connect with them as there customer care number doesn't have option for that [protected].

My booking ID : JPS6NUN2C {Booking tariff 326 Hours / 1630Kms)
Pick up was scheduled for 26th April 2020 7:00am from Chandigarh and vehicle drop on 9th May 2020 Chandigarh.
Booking Charges INR 14, 201
Cancellation charges : INR 200
Net refund amount pending with ZOOM Car INR 14, 001

Still I request zoom car team to connect back with me and please proceed my refund amount ASAP.
Also request Zoom car team to add a feature in application where customer can see the status of their requests / complaints raised to your good office.

Thanks and Regards

I booked my trip on may and i cancelled it due to some unavoidable reasons, zoomcar agents promised me to refund my amount within 5-7 days as per their policy, but i haven't received my amount till now, it's been more than two months now, very very poor customer service, we are not able to reach them

To whom so ever it concerned
This is dr sreekanth. I booked car from mangaluru to bangalore on 3rd june 2020. I drove the car safely and reached bangalore without any temperament and gave the vechicle. Booking i'd is jps6nyeh1total cost of booking excluding fuel is rs 2169 and i paid rs 6344 which includes fare and caution deposit. Now they had to refund me rs 4175 which is not been refunded till date i. E 13 july almost 40 days. I dialled customer care so many times but no response. I personally felt very bad. Please refund me the earliest. My contact no [protected] and mail id is [protected]@gmail.com.

I start the trip june2 and end the trip june 4 still i am not getting the refund amount

Complaint number 1
Booked a vehicle on 13 th march
I applied for credit card offer still now zoom car has not refunded my amount of 1500
.
Complaint number 2
Booked a vehicle on 01 june
I applied the offer stil my amount is not refunded of 4355/-
.
Called nd mailed nd 10 to 15 times bt no 1 replied from zoomcar

Hi sir

Not received refund for any of my cancelled and completed bookings since last 90 days!! This is deeply frustrating
My email id is
Sarup. [protected]@gmail.com

Following are my bookings-
Jps6n1w87
Jps6n1wq6
Jps6n1wqs
Jps6n1glo
Jps6n1gzf
Jps6n1u9k

Almost 30k refund is pending since last 3 months!! Every time i call zoomcar they are citing issues of payment gateway for last 90 days

I know you dont have money, so do i. But that doesnt mean you can put my money to work!! If you need money, get a loan buddy!

Stop fooling around and return my payments immediately as i dont have money to pay my inflated credit card dues due to pending refunds from zoomcar

Santanu das
[protected]

Hi i am yaswanth,

I have book a zoom car on 30st may 2020 & delivered it back on 31st may 2020. I haven't received my refund till now it has been 42 days which is far more than their refund policy details (15 days from the date of delivery). Initial days when i have contacted the customer care they have requested me to wait for a week and its been 42 days. When i have contacted the near by zoom car manager he said as per the yes bank issue he has requested me to wait for a week and it has passed 2 weeks more.

I have been sending the mails to zoom car daily, but till now there is no response till now.

Booking id:jps6nyl9e
Name: yaswanth krishna
Email-id: [protected]@gmail.com

1. I have taken zap service since jun'20.
2. From the very beginning, the delivered car was faulty and i escalated the same from the very first day in different ways. Through call, mail, service agent etc.
3. However no proper action has been taken since last more than a month. There are numerous issues in the car. But replacement of the same has been happening since last more than a month.
4. I am now frustrated and decided to close my zap subscription. I will arrange the car from another operator.
5. Since you have not maintained your written commitment as per service level agreement, i am also not bound to do so. Please guide me how to submit the car.
6. For your reference, i am quoting the ticket numbers that i previously raised 468938, 469445, 467247.

I'm KISHAN, and i have cancelled my booking at zoomcar and i claimed for refund but it's been more than 4 months that my refund is still pending. And customer service is not at all responding and clearing my refund.
my booking id is-JPS6NKIH6. Pls do my refund now

I vamsikrishna, booked zoom car on 17th May 2020, they took around 3699 rupees as deposit amount. After completion of my trip deposit amount should be reversed to my account with in 15 days as per company policy of zoom car. But till now I didn't get any refund and customer care team also not responding. It is hard earned money for middle class people like us. I am sharing my booking id - JPS6N1T3K. Please help me

Hi all,

I have booked a car with Zoom car and got cancelled on June 01 and till now I haven’t hit my money refunded .

When ever I try to call the customer care they are saying that it will be refunded soon, what is the time frame for soon?

Is it months or even years, seriously this is a big fraudulent scam which is going on .

They think after 10to 20 follow ups we will give up and they can nicely enjoy the money .

I don’t have words with me to express how I feel now such a irresponsible company.

But they are very well trained to say a single word continuesly “Sorry”..

Completed the booking on 6th june its more than 1 month now still I have not got my refund of RS 7349 my booking id is JPS6NYQPZ plz help

I have completed my trip on 29 may 2020 and till now i haven’t received my security refund amount and fuel amount back. The policy say that amount will be reflected upto 15 days and it is almost 42nd day. I am sending mails every day but no one responding to emails. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience.
Expecting a response from zoom car at least after this complaint.

I have been using zoomcar from a year now and a few months ago they blacklisted my account without any intimation or reason. I have been trying to contact them via email, call, even through their 'contact us' portal with no help or resolution. There is no response from their end. I have inr 1000 credit left with me which they are not transferring and they're not even letting me book through my own account. This is an abysmal service.

I booked zoom car on 11th may (Booking id: jps6n1uu7) and 19th may (Booking id: jps6nwmx). Due to some reason i cancelled two bookings. As mentioned in their terms and conditions, they have to return my refund in 10 to 15 days. But 70 days gone, i didn't get my refund. Initially i reached the customer care but now they disabled the option. Through facebook i checked with them and they are telling the same message "as soon as possible" for past one month. But till now i didn't get the refund. Kindly get my refund asap.

My refund is pending booking id are
1. Jps6n51q8 - rs.844
2. Jps6n50gb - rs. 3463
My first booking had bad experience, they say the car is sanitized but zoom car employee after handing over car did not sanitize again atleast to steering. I did ask him multiple times but he ignored. Also it has been q
10 days but no refund. The car hand brake was not working at all, i observed this when i parked car for a break in slope at coorg. Hopefully nothing happened and am alive.

Hi, i’ve completed my ride on 3 june 2020 and i’m still yet to receive the security deposit and fuel charges.. Whenever i call customer service, they it’ll be done in 2 weeks and not that’s crossed over a month

Book id: jps6nygvi

Its been over 1 month since i booked my car, and i am yet to receive any refund. I feel like i am cheated. Customer support is not replying to my mail. I am thinking of sending the legal notice but it ll cost me 2k for legal recourse, for the deposit amount of 5k. But if i dont get back then maybe i have to go to court of law

I have booked the car for many dates when there was a offers running but because of the lock down from past 3 months i had cancel couple of bookings and from 3 months they are not replying to any of the mail and whenever i call to the call center they are telling we have a server issue and will refund next week.

09th july 2020

Hi. This is thanzil from chennai.

My zoom car booking id is #jps6nyw7i

After many followups, no response from zoomcar till now for my completed booking on 2nd june 2020. Regarding the refund of rs.4799/-
No one answering the customer care also, they just keep us hold for a long time and disconnect it without talking. Am facing a very bad experience with zoomcar.
I am a long time customer with zoom (More than 4 years). Didn't expect such a response.

I would like to get my refund back as soon as possible. Can u please help me out???