Claimed

Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Mar 23, 2026

Complaints 5737

Resolved

2597

Unresolved

3140

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Zoomcar

Having problems with Zoomcar?

File a complaint and get it resolved by Zoomcar customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zoomcar

Zoomcar reviews & complaints page 140

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I booked my trip on may and i cancelled it due to some unavoidable reasons, zoomcar agents promised me to refund my amount within 5-7 days as per their policy, but i haven't received my amount till now, it's been more than two months now, very very poor customer service, we are not able to reach them

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

To whom so ever it concerned
This is dr sreekanth. I booked car from mangaluru to bangalore on 3rd june 2020. I drove the car safely and reached bangalore without any temperament and gave the vechicle. Booking i'd is jps6nyeh1total cost of booking excluding fuel is rs 2169 and i paid rs 6344 which includes fare and caution deposit. Now they had to refund me rs 4175 which is not been refunded till date i. E 13 july almost 40 days. I dialled customer care so many times but no response. I personally felt very bad. Please refund me the earliest. My contact no [protected] and mail id is [protected]@gmail.com.

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Sreekanth,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I start the trip june2 and end the trip june 4 still i am not getting the refund amount

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Zoomcar

Complaint number 1
Booked a vehicle on 13 th march
I applied for credit card offer still now zoom car has not refunded my amount of 1500
.
Complaint number 2
Booked a vehicle on 01 june
I applied the offer stil my amount is not refunded of 4355/-
.
Called nd mailed nd 10 to 15 times bt no 1 replied from zoomcar

Aug 5, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We are sory for all the inconvenience caused. Please share the booking ID for us to look into the above matter and revert with an update.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

Website: www.zoomcar.com

Hi sir

Not received refund for any of my cancelled and completed bookings since last 90 days!! This is deeply frustrating
My email id is
Sarup. [protected]@gmail.com

Following are my bookings-
Jps6n1w87
Jps6n1wq6
Jps6n1wqs
Jps6n1glo
Jps6n1gzf
Jps6n1u9k

Almost 30k refund is pending since last 3 months!! Every time i call zoomcar they are citing issues of payment gateway for last 90 days

I know you dont have money, so do i. But that doesnt mean you can put my money to work!! If you need money, get a loan buddy!

Stop fooling around and return my payments immediately as i dont have money to pay my inflated credit card dues due to pending refunds from zoomcar

Santanu das
[protected]

Aug 5, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Santanu,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are already working on initiating the refund and the amount will hit the source account as soon as possible. Rest assured, you will be notified once the refund is processed.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi i am yaswanth,

I have book a zoom car on 30st may 2020 & delivered it back on 31st may 2020. I haven't received my refund till now it has been 42 days which is far more than their refund policy details (15 days from the date of delivery). Initial days when i have contacted the customer care they have requested me to wait for a week and its been 42 days. When i have contacted the near by zoom car manager he said as per the yes bank issue he has requested me to wait for a week and it has passed 2 weeks more.

I have been sending the mails to zoom car daily, but till now there is no response till now.

Booking id:jps6nyl9e
Name: yaswanth krishna
Email-id: [protected]@gmail.com

Aug 11, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Yaswanth,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are already working on initiating the refund and the amount will hit your account at the earliest.

Regards,
Appachu
Zoomcar

View replies

Y

Yashu3719

Nov 22, 2020

Hi Team,

I haven't received any amount from Zoom car even after 5 months 22 days, I am not sure what is the delay in process their own policies. Looks like it is clearly a cheating & misguiding Indian consumers. Could any one please let me know how should i proceed further ?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

1. I have taken zap service since jun'20.
2. From the very beginning, the delivered car was faulty and i escalated the same from the very first day in different ways. Through call, mail, service agent etc.
3. However no proper action has been taken since last more than a month. There are numerous issues in the car. But replacement of the same has been happening since last more than a month.
4. I am now frustrated and decided to close my zap subscription. I will arrange the car from another operator.
5. Since you have not maintained your written commitment as per service level agreement, i am also not bound to do so. Please guide me how to submit the car.
6. For your reference, i am quoting the ticket numbers that i previously raised 468938, 469445, 467247.

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai,

I'm KISHAN, and i have cancelled my booking at zoomcar and i claimed for refund but it's been more than 4 months that my refund is still pending. And customer service is not at all responding and clearing my refund.
my booking id is-JPS6NKIH6. Pls do my refund now

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Zoom car india head office Bengaluru

I vamsikrishna, booked zoom car on 17th May 2020, they took around 3699 rupees as deposit amount. After completion of my trip deposit amount should be reversed to my account with in 15 days as per company policy of zoom car. But till now I didn't get any refund and customer care team also not responding. It is hard earned money for middle class people like us. I am sharing my booking id - JPS6N1T3K. Please help me

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Vamsi,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bengalore

Hi all,

I have booked a car with Zoom car and got cancelled on June 01 and till now I haven’t hit my money refunded .

When ever I try to call the customer care they are saying that it will be refunded soon, what is the time frame for soon?

Is it months or even years, seriously this is a big fraudulent scam which is going on .

They think after 10to 20 follow ups we will give up and they can nicely enjoy the money .

I don’t have words with me to express how I feel now such a irresponsible company.

But they are very well trained to say a single word continuesly “Sorry”..

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Steaphan,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Zoomcar Bangalore indiranagar

Completed the booking on 6th june its more than 1 month now still I have not got my refund of RS 7349 my booking id is JPS6NYQPZ plz help

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have completed my trip on 29 may 2020 and till now i haven’t received my security refund amount and fuel amount back. The policy say that amount will be reflected upto 15 days and it is almost 42nd day. I am sending mails every day but no one responding to emails. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience.
Expecting a response from zoom car at least after this complaint.

Zoomcar customer support has been notified about the posted complaint.

View replies

S

Sivaramakrishna Manyam

Jul 13, 2020

my booking id is JPS6NYL8O

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have been using zoomcar from a year now and a few months ago they blacklisted my account without any intimation or reason. I have been trying to contact them via email, call, even through their 'contact us' portal with no help or resolution. There is no response from their end. I have inr 1000 credit left with me which they are not transferring and they're not even letting me book through my own account. This is an abysmal service.

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Beena,

Greetings!

We are sorry to know that your Zoomcar account is blocked. Please share the email ID for us to look into the matter and revert.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

I booked zoom car on 11th may (Booking id: jps6n1uu7) and 19th may (Booking id: jps6nwmx). Due to some reason i cancelled two bookings. As mentioned in their terms and conditions, they have to return my refund in 10 to 15 days. But 70 days gone, i didn't get my refund. Initially i reached the customer care but now they disabled the option. Through facebook i checked with them and they are telling the same message "as soon as possible" for past one month. But till now i didn't get the refund. Kindly get my refund asap.

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Prakash,

Greetings!

We are sorry for the delay caused in processing the refund. Upon checking, we see that the refund is already processed and we have sent a communication regarding the same.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My refund is pending booking id are
1. Jps6n51q8 - rs.844
2. Jps6n50gb - rs. 3463
My first booking had bad experience, they say the car is sanitized but zoom car employee after handing over car did not sanitize again atleast to steering. I did ask him multiple times but he ignored. Also it has been q
10 days but no refund. The car hand brake was not working at all, i observed this when i parked car for a break in slope at coorg. Hopefully nothing happened and am alive.

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Coimbatore

Hi, i’ve completed my ride on 3 june 2020 and i’m still yet to receive the security deposit and fuel charges.. Whenever i call customer service, they it’ll be done in 2 weeks and not that’s crossed over a month

Book id: jps6nygvi

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Saichand,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Its been over 1 month since i booked my car, and i am yet to receive any refund. I feel like i am cheated. Customer support is not replying to my mail. I am thinking of sending the legal notice but it ll cost me 2k for legal recourse, for the deposit amount of 5k. But if i dont get back then maybe i have to go to court of law

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked the car for many dates when there was a offers running but because of the lock down from past 3 months i had cancel couple of bookings and from 3 months they are not replying to any of the mail and whenever i call to the call center they are telling we have a server issue and will refund next week.

Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Jagadish,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

Website: www.zoomcar.com

09th july 2020

Hi. This is thanzil from chennai.

My zoom car booking id is #jps6nyw7i

After many followups, no response from zoomcar till now for my completed booking on 2nd june 2020. Regarding the refund of rs.4799/-
No one answering the customer care also, they just keep us hold for a long time and disconnect it without talking. Am facing a very bad experience with zoomcar.
I am a long time customer with zoom (More than 4 years). Didn't expect such a response.

I would like to get my refund back as soon as possible. Can u please help me out???

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Thanzil,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Zoomcar is not refunding my money worth 12800 total of 5 bookings. I have attached the photos of bookings with amount that is pending. It has been more than 40 days for the 1st pending refund. Rest wil be less than 30 days. Please help

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines