Zoomcar Complaints & Reviews

Zoom car trip was cancelled by them at the last moment of my planned day. But I haven't received my refund so far, it was already 1 month gone.
Trip cancelled date is june3rd today is July 2nd....

My refund is pending from past one month. My booking id is jps6nym7t no update on my refund since 31days. I was supposed to get a refund of rs.4499/- i ccall many time and the cc executives say that they have a technical issue and the amount can be transfer 30.05.20 but still refund is pending

Mobile no. [protected]

Email - [protected]@gmail.com...

I have booked a zoomcar on 30th May 2020, Booking ID (JPS6NY3QT) which was cancelled on 31 May 2020 but the refund is not processed till date (1 July 2020).
While I tried reaching customer care many times, they responded by saying that there is some bank issue on their side due to which refund is pending and gave assurance that it will be processed within 1-2 weeks. But its more than a month now and the resolution is not provided....

Hi I booked a car in zoomcar for a week and paid full amount but due to covid situation I have to cancel my booking, still I haven't got my refund money back.. Same happened to my brother as well he also didn't get his refund for almost 45 days after cancellation.

My booking Id : JPS6N1MYS
and amount 9310
Booking Id :JPS6NKMTY and amount 8063

Tried reaching support but no luck.. Just computer voice....

I have cancelled a booking and there is 4306rs refund that they have to repay. Its more than a month since i cancelled they haven't repaid than money...

I booked Zoomcar on 30th may and returned back on 31st may, its been more then 15 days I haven't received my security refund back .
I have raised complaint by calling on the customer care number, still there is no response from them as of now.
Kindly look into the matter and let me know...

My refund is pending from past 18 days.. My booking id is jps6npiaf. No update on my refund since 18 days. I was supposed to get a refund of rs.2999/- the cc executives say that they have a technical issue and the amount cannot be transferred.. I got cheated.. Its a pure money laundering scam......

Looks like there are no one to resolve the issue they have in their system.

I travelled on may4th and it's 1 july 2020... I have not yet recieved the refund.

These seems like there are even people who do not answer the call and block my number when j ask for refund.

This is the pathetic service and i am sure that in future i am not gonna use this service anymore if i don't get refund in next...

I had booked a zoom car on 20th may 2020 i haven't received the refund yet. Its been 1 and half month now i have been contacting zoom car support several times and always the executives give reasons and extend the refund date for next 2 weeks. I am really frustrated by the service of zoom car. Now that while i contact zoom car customer care the option to speak to the agents on refund has been removed. I really need help to get my refund....

I had multiple bookings (3 bookings) during the period from may 27th till june 30th 2020. One successful booking and three cancellations due to unprecedented lockdown.
Booking id's & refund amount - jps6n5cn9 - rs 2995 ; jps6npwzp - rs 999; jps6nykog - rs 8185 ;jps6nyqgi - rs. 1869.

Reaching customer care is a nightmare over and above that if at you were able to connect with them the only answer i would get is 'there...

I had booked a car on 25th of may 2020, they cancelled it on 26th midnight, and then informed me, that it cannot be delivered. Further they said i would be receiving the refund within 3 days, it has been more than one month.
I tried reaching them several times, each time they say they will refund next week. Such a worst, disgusting and pathetic service i have not seen till now.
Moreover now no means of contact is there, as you...

Dear sir
We have booked the zoom car on 11th june 2020, for one day, by paying 3983 which includes security deposit of 2999 as per the communication message from zoom car we were supposed to receive the refund on next day itself that's on 12/06/2020, but it's been almost 21 days we haven't received any refund,
If we try to reach customer care none there executives responding,
We fedup with the service offered by zoom...

Sir my friend dint had mobile with him so he used his driving licence with my zoom account now i should use the app but it is not takeing my driving licence so please help me...

ZoomCar service is the worst option to go for. They aren’t reachable when the customers need someone to be answerable for their money related queries. They only know how to steal from people and don’t bother to refund the money. I’d highly advise not to use this car rental service.
I haven’t received my refund for more than a month now, its been 40 days now and still I haven’t received my money. If I call customer care people,...

I have booked a car at 16 june 2020 and i cancelled it i have waited for 15 days i have tried to contact them but not please refund my money...

I have cancelled my booking on 30th May...still I didn't get the refund amount...and tried to contact zoom car customer care no response and multiple email sent... didn't even get single response on my refund...what the hell they are doing...don't know...it's almost 40k with them...it's very annoying thing zoom car......

Two bookings were made (one completed, the other cancelled) by me in May 2020 for which I am yet to receive refund totalling ₹8, 666/-.

Whenever I speak with zoomcar support, they say that they have a technical issue with the banking. During my last call, zoomcar support assured to have the refund cleared by end of June.

I am yet to receive the amount and am also not receiving any response to tickets raised...

Pls never use zoom services as they are cheaters. I have not received my cancellation refund plus my petrol expenses and my refundable deposit. Its been almost 30 days now. If you email them they never respond to our emails. If we try calling them it's not a toll free service too for each call they charge about 3rs that for 40 seconds. I have lost around 100rs till now. One more thing each time when i somehow connect with them they say a...

I booked for the zoom car with security deposit of rs 2999 on 20th may. Car has been handed over safely on the same day.

I have made repeated calls to refund the deposit amount to zoom car and there is no response from them.

I have sent a email request to them also for which there is no response yet.

It is almost 45 days and security deposit is not refunded and as per the website it says it will...

Made a booking on month of may'20 last week for 6-7 june but i cancelled booking on 30th may'20. But still my amount is not refunded & when i called to customer support no one is updating the refund status & they updated me that you will get your refund on or before 30th june'20. Still amount is not credited to my account & it's still pending from their side. Already 01 month completed but still my amount not refunded yet....