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Zoomcar Complaints & Reviews

www.zoomcar.com

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Updated: Nov 7, 2025

Complaints 5724

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2595

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3129

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Zoomcar reviews & complaints page 141

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Name:- Abhishek Tiwari
Place:- Chennai
Booking id :- JP6NO1EA
Booking Date:- 15.02.2020
VEHICLE:- Tata hexa 7 seater
Journey start date:- 25.05.2020 10.00am
Journey end date:- 28.05.2020 09.30am
Amount :- Rs. 16323.

Dur to Covid lockdown i cancelled my booking on 01.05.2020 thru zoomcar app in my mobile. The apo is showing refund of 16323 pending since 01.05.2020.
After several emails, tweets i did not get any response from ZOOM Car. I am mentally and financially stressed due to this. Its a big amount for a middle class person like me, also my company has reduced salaries so i am suffering financially.

+2 photos

Aug 9, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jul 09, 2020

Updated by abhishektiwari.007 Got the refund...thank u so much..I owe u one

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Abhishek,

Greetings!

Please accept our apologies for the delay caused. We see that the refund is processed, you should have received a communication regarding the same on your whatsapp and email.

Regards,
Appachu
Zoomcar

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I have completed my trip on 19-Jun-2020 and waiting for a security deposit refund till now as per policy it will take a maximum of 15 days to refund but till now I didn't get any refund. I tried to contact zoom car customer service but not get a response.

I used zoom car service first time and such a worst experience I am facing for refund. I think will never use it in future if this kind of situation occurring.

My Booking Id: JPS6NY6U3

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Arun,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Address: Western railway colony khar road khar east Mumbai 400051

Our money has not been refunded yet. How long will our money be refunded? It has been 1 month
Booking date - 15/06/2020
Booking i'd - jps6nyyum

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My booking number jps6nkklw, refund 10404 pending from march 2020, no response from zoom car for long time, not able to reach customer service agent through mail or call. Almost everywhere unlock of lockdown executed but they can offer new schemes but cannot pay back refund. Very poor strategy and customer response. It has been more than 6 mons since they are holding customer fund without interest.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Kishore,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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Address: Manipal

I have canceled my trip on 29 may 2020 and till now i haven’t received my security deposit. The policy states that the amount will be reflected within15 days but it been over a month now. I have never received this kind of problem with zoomcar.
I have been calling them after the 15 days and every week they say wait till the weekend but nothing happens. Now they have removed the option for refund related queries in their toll-free number too. Also, i have emailed them many times but they are not responding to me at all.
I'm facing money problem because of the whole situation. I didn't accept this from zoomcar at all.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Satyam,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Aug 22, 2020

Updated by Satyam0521 Hello

The booking id of the trip is JPS6NYM8Q.

Please refund my money asap.

Thanks and regards

Satyam

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S

Satyam0521

Aug 22, 2020

Hello

The booking id of the trip is JPS6NYM8Q.

Please refund my money asap.

Thanks and regards

Satyam

Refund not received over a month - Comment #3723678 - Image #0

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Address: Bangalore

Hi this is srinivas from bangalore.

I have booked a car for 9th july. My booking id is jps6n1gbc. And i have canceled the booking before 20 days. But still my money didn't refund. And i have written an email and tried to call customer care number and waited for 2 hours call didn't connect. Is this the service you provide to customer. Pls look into it and refund immediately.

Regards,
Srinivas

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Srinivas,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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S

srinivas raju v

from Mysore, Karnataka

Jul 19, 2020

I haven't received an update yet. Waiting for it.

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Address: Indira Nagar Bangalore

Refund of security deposit and fuel reimbursement of INR 3929 is not received from Zoom Car. Its been more than a month since I booked the service.

Booking ID: JPS6NYAJ7

Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Ashwin,

Greetings!

We are sorry for the delay caused in processing the refund. We did check the booking and believe that you have received the refund.

Regards,
Appachu
Zoomcar

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I have subscribed to tata tiago veteran on march 06th and all the documents have been cleared in the month of march. I have waited during the lockdown period but till now they have not delivered the car. Their toll-free number is also not responding (It is going to unlimited waiting waited to 20 minutes but still no reply). I have mailed them in zap. [protected]@zoomcar.com but no updated from them (Just replying that concern team is checking). Please help, i don't have any other way apart from telling here.

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Booking ID : JPS6N1ECI.

My trip ended on 17th May and till date I havent received my refund of Rs 5, 057. Earlier I was communicated that I will receive my amount within 2 weeks. But I didnt and when I reached out, i was requested for additional two weeks and than again for two weeks and last week asked for another 1 week. In total I have given them 5 additional week and still they fail to give me a date. They charge us in thousands if you fail to deliver the car by 2 hours. And they haven't refunded my money for months now.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Kunal,

Greetings!

We are sorry for the delay in processing the refund. We believe you have received the refund.

Regards,
Appachu
Zoomcar

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Address: Bangalore

Website: www.zoomcar.com

Hi, have made a booking in the month of april, and cancelled the booking. Still haven't received a refund, very poor service, its been 3months around. Booking id jps6n1gcs. I'm not interested in choosing a zoom car again. I would suggest my friends too.

Aug 5, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Krishna,

Greetings!

Please accept our apologies for the delay caused in processing the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

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Website: www.zoomcar.in

I had completed a trip on 21st june.. My refund amount was 3000 rupees... So many days have passed zoomcar didn't refunded me still.. I have emailed them inummerable no of times no reply, called them call not connecting..

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Id1 : jps6nyk2c (Cancellation refund)
Id2 : jps6nyq8h (Fuel refund)
Reg mobile no: [protected]
Name : pratheek b rai

It’s been more than one month didn’t receive my refund.

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Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India - 560038

I had booked Tata hexa from[protected] to[protected] booking id JPS6NYQ8H. Refund Amount is RS. 7190 which is not yet refund.

I had made another booking of Xuv 5OO id JPS6NYK2C.which I had cancelled and the amount is Rs. 13587 which also not refunded.

I had called customer care regarding this mater. First it was informed at I would get the refund by[protected]. Later I was informed that I would get by[protected]. On the same day I was informed that I would get it by[protected].. but still I didn't receive the refund so I had called the customer care I got no response from customer care.

Kindly look after to it the total amount is Rs.20, 777.00

+3 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Pratheek,

Greetings!

We are sorry for the delay caused in processing the refund. Upon checking, we see that the refund is already processed to the source account 24/07/20.

Regards,
Appachu
Zoomcar

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Address: Zoomcar Bangalore

My refund of rs. 20000 against varipus booking ids is pending since my cancellation. This was due to multiple cancellations that i had to make since zoomcar was advertising home pickup drop but didn't honour that agreement once i booked the car, so i cancelled it.
I called up zoomcar and they promised to resolve the issue last week but they have not yet responded. Now even their ivrs is not giving the option to talk to customer executive!
Booking ids:
Jps6nyw02
Jps6ny3jh
Jps6nywzf
Jps6nyl2d
Jps6n1nvu

Arun

+3 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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Its been one month and i haven't received my refund. The booking was made on 1st June. Customer Service not even responding well just keep saying technical issues. I am looking to file a complaint in consumer court in few days if i don't receive refund. Hope i can get help from here.

Booking Id : JPS6NY8H0

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Himansh,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

Refund Not processed...Its been 2 n half months..Booking ID:JPS6N1MF8 & JPS6N1HP3

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I have cancelled my zoomcar booking on 8th may' 20, and each time i have tried to contact them via phone calls / emails, they have kept me awaiting for 2 weeks/3 weeks etc. It's going to be almost 2 months now and still i haven't received my refund amount yet. The covid-19 situation has badly affected the entire world and it's very inconvenient for me as a huge amount of my money is being stuck here. Could you kindly help taking this forward and do the needful. Thanks in advance!

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jul 05, 2020

Updated by suvadeep sahoo Booking no.is JPS6NOWYF

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Suvadeep,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Hello, My booking ID- JPS6NYHX8 had booked a swift on 30th may 2019, and I have cancel this booking in the 30th morning. But my refund of Rs. 2999 I have not received in my account till date . When I Call them for the refund excutive ans the refund will be deposited in 30th June but refund not received till date and thereafter I was unable to contact them further. I had also dropped E-mails to the company but no reply has been given to me till yet

+1 photos

Aug 17, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Rupesh,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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My booking id is jps6non98, and the refund amount of rs.17451 is pending from the last two months. I have sent multiple emails to zoom car and they don't even bother to respond. Highly disappointed with this service, and if this continues, then i would most probably not use zoom car in the future. Kindly refund my money immediately.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Manish,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

Oct 01, 2020

Updated by tellmanish I have been following up for my refund against booking number jps6non98 which was cancelled almost 6 months back now. Zoomcar is not responding. This is pathetic as my hard earned money is blocked by this group. Kindly refund my money immediately.

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Completed my trip on 29 may 2020 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 4-5 days and its 35th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Mani,

Greetigs!

We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.

Regards,
Imran
Zoomcar

Jan 13, 2021

Updated by Mani Sri Teja Aswanth K JPS6NE341 --> Rs.850/-

And

JPS6NEXMC ---> Rs.400/-

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