Zoomcar Complaints & Reviews

I tried booking a Maruti Swift from zoomcar on 07/08/2020. I paid using Google pay. But the transaction got cancelled at the last moment. The amount got debited from my account and in Google pay the payment was successful but there was no confirmation on booking. Also no booking ID was provided. Attaching Google pay screenshot for reference

Hello, consumer forum.
I had done the following 8 bookings on zoomcar. Booking date: between 13 feb 2020 to 15 feb 2020. I was assured in february that i will be refunded back the whole booking money if i cancel my booking 24 hours before the start of my booking. Disputed booking details are as mentioned below.

Booking id - JPS6NWB16 canceled 23Mar 2020.

Sir, i booked a car for a vacation. But due to the ongoing covid situation, i had to cancel these bookings. It's been 4 months since i am chasing zoomcar care begging (I am really begging for my own hard-earned money) for my money but they are giving an excuse that the payment gateway is down and they are not able to refund the money and they are giving me this excuse. Now they stopped taking my calls also. And in the booking it says refund processed. But they say its stuck with payment gateway.

It would be really great of you if you can help me with getting my refunds. I have even written to the company multiple times but no reply. Attached is the screenshot. No one is having the courtesy to come and give me a resolution and i am feeling cheated and i have already called customer care more than 50 times.

Sir, you can always reach out to me for further clarifications at my mobile [protected].
Thanks.

Last month we travelled to mysore and returned back, still the refund amount is not recived kindly provide

Booking ID: JPS6N?RWVB and cancelled the booking on 24th March.
Since then it is showing refund initiated. However, the refund was never made. Called many times and wrote to them, no resolution.

My customer ID is my phone number: [protected]

Hi,

Such a unfriendly environment this zoom is creating here? totally messed-up with the service zoom is providing.
Its been Almost 2 months that i have been pending with refund amount and this is not for a single ride but for 5 Rides almost nearer to "8k". I just want to ask Zoom management about this- If you are incapable for providing refund for customer then why you guys will take amount?
however you removed the advanced amount now then what about the previous pending refunds.

Here are my booking Id's.

1)jps6nyibj
2)jps6nyztk
3)jps6npg6y
4)jps6np30c
5)jps6np2xc.

Regards,
Rajesh

I have booked a zoom car (Mahindra Scorpio) on 01/06/2020, Vehicle Number - MH43BO1319 and completed the trip on the same day, i.e 01/06/2020. I have followed up with them several times via phone calls and emails but no response from their end. I want my refund immediately as it has been heights o[censored]nresponsiveness and unprofessional behavior.

I have made booking for 28th May and due to covid issues I cancelled my plan but still I haven't received my refund amount of 7725. Attached the booking details in the photograph

I had cancelled my zoomcar booking with ID #JPS66F8NB on 19th of April 2020. It was a booking for a Mahindra Thar from Delhi location for a period of 20 days.
I have a refund amount pending of 21728 INR. Zoomcar is promising me through their facebook page/messenger/voice calls that my refund will be processed in 2 weeks since May. However, they have not credited the amount yet.
Please assist.

The zoom car guy is not refunding my refund from last 3 months.

Have booked the car rent in may in the offer period and the journey date was 9th june but due to some issue have cancelled my booing on 5th. App is showing pending refund as 3500/- from past 1 month. Have mailed around 5 times from app but no reply. Mail to zoom support ask to raise query from. App but no reply.

My booking id - jps6ny8v2
Cancelled on 5th june 2020

I have made a booking on zoom car for a tata tiago on 5 th february 2020 at 8:00 pm near secundrabad railway station. While i was on my way to collect the car an executive from banglore called and informed that the car which you have booked is not available as the customer who took it was far away and he said he was sorry for the incident and offered me to pick either a baleno or an i20, as i was in hurry to move to a marriage i asked him about the nearest car availability and he said the baleno is 5 km far away from the location i said yes as i can understand the situation then i reached the location where the car is parked on a roadside where there are no other cars available and no one to submit the lock, then i called the customer care and they took almost 20 minutes to pick up the call, they instructed me to tell the pin and the unlocked the car, to my surprise i found the back seat of the car is missing and the interior is a full mess. I immediately called them and asked for a solution they said they have a baleno and they increased my time as i lost 2 hours on that empty road during night clueless. To my biggest surprise, there is no car available in the suggested location given on the app, then i tried calling them multiple times but he prompter kept on saying that due to some technical issues you cannot call to this number when i rechecked the app it showed me that my trip is finished and i need to pay an outstanding amount of around rs. 300/-. With that bad experience, i left home impatiently and i missed an important occasion. Then a day later i tried zoom car to share my horrible experience out of my minimum luck that day a customer care guy luckily picked up my call and i explained everything to him, he said sorry for the inconvenience we will refund your amount in 15-30 days and refund is initiated, its almost two months i kept on trying their customer care number and i felt helpless and filing my complaint here. Please help. I am attaching the screenshot. Please help me get my refund back.

Booking no: jps6nueis

I have cancelled booking on 23rd march but still i haven't got my refund amount from zoomcar.

They are just playing with me by giving auto response on mail, they have removed call option from the app. I am totally helpless now.

Zoomcar is playing with the customer sentiments, zoomcar is not a trustworthy company they swindled customer for their profit. I have requested so many time i need badly money because of financial crisis

I have pending refund of security deposit and fuel charges from zoom cars against Vehicle no. Ka03 ag 8253, since June 05. I tried to your call centre no. which is not connecting & your co. Employees give unsure dates and also given false commitments & misleading me. Amount paid to you from credit card and they charging interest on payable amount.

I want amount to be refunded immediately by tomorrow.

Name:- Abhishek Tiwari
Place:- Chennai
Booking id :- JP6NO1EA
Booking Date:- 15.02.2020
VEHICLE:- Tata hexa 7 seater
Journey start date:- 25.05.2020 10.00am
Journey end date:- 28.05.2020 09.30am
Amount :- Rs. 16323.

Dur to Covid lockdown i cancelled my booking on 01.05.2020 thru zoomcar app in my mobile. The apo is showing refund of 16323 pending since 01.05.2020.
After several emails, tweets i did not get any response from ZOOM Car. I am mentally and financially stressed due to this. Its a big amount for a middle class person like me, also my company has reduced salaries so i am suffering financially.

I have completed my trip on 19-Jun-2020 and waiting for a security deposit refund till now as per policy it will take a maximum of 15 days to refund but till now I didn't get any refund. I tried to contact zoom car customer service but not get a response.

I used zoom car service first time and such a worst experience I am facing for refund. I think will never use it in future if this kind of situation occurring.

My Booking Id: JPS6NY6U3

Our money has not been refunded yet. How long will our money be refunded? It has been 1 month
Booking date - 15/06/2020
Booking i'd - jps6nyyum

My booking number jps6nkklw, refund 10404 pending from march 2020, no response from zoom car for long time, not able to reach customer service agent through mail or call. Almost everywhere unlock of lockdown executed but they can offer new schemes but cannot pay back refund. Very poor strategy and customer response. It has been more than 6 mons since they are holding customer fund without interest.

I have canceled my trip on 29 may 2020 and till now i haven’t received my security deposit. The policy states that the amount will be reflected within15 days but it been over a month now. I have never received this kind of problem with zoomcar.
I have been calling them after the 15 days and every week they say wait till the weekend but nothing happens. Now they have removed the option for refund related queries in their toll-free number too. Also, i have emailed them many times but they are not responding to me at all.
I'm facing money problem because of the whole situation. I didn't accept this from zoomcar at all.

Hi this is srinivas from bangalore.

I have booked a car for 9th july. My booking id is jps6n1gbc. And i have canceled the booking before 20 days. But still my money didn't refund. And i have written an email and tried to call customer care number and waited for 2 hours call didn't connect. Is this the service you provide to customer. Pls look into it and refund immediately.

Regards,
Srinivas

Refund of security deposit and fuel reimbursement of INR 3929 is not received from Zoom Car. Its been more than a month since I booked the service.

Booking ID: JPS6NYAJ7