Booking id - jps6n5gyj booked on 3rd july 2020, the booking was done using the link - https://www.zoomcar.com/zoom-hop-one-way-travel, after entering the pick up point it asked for i want to drop my car in a different city t toggle button) means yes or no i selected no. And completed the booking.
There is a form available one way booking assistance where its written " to ensure your travel is hassle free after you made a one way booking please fill the in the form, once you submitted we will get back to you
After filling the form with all the details asked and it was successfully submitted.
The booking was done three days before the pickup, and filled the form twice and i never received any call.
While pickup i asked the person who gave me the keys regarding the one way booking he said yes you can drop at different location.
It was a nightmare for me when i tried to end the booking after reaching my destination.
I tried contacting the cs call went on waiting till 20 minutes and later disconnected and received a call from agent gowtham who was very unprofessional and said you need to drop the car at the pickup location, he even dint understand my query that it was a one ay booking. The agent sharply denied the booking and annotated that due to some emergrncy i had to drop the car at the different location and agreed to pay the late fees charges etc.
For two hours i strugled with the agents to get my issue resolved, was getting late for my flight and cant leave the car unattended. I requested the agents to assist to lock the car, as the auto lock feature was being disabled by gowtham.in my last try i asked one lady to secure the car at first place and end the trip and then later on can discuss on the policies.
Now with the trip continue to be running i boarded my flight. Again early morning after landing again called cs to get the update yukti responded to the call, i tried to make her understand my issue, she kept me on waiting for 10 minutes to read the polies and the one way booking page. After 20 she told not sure about this and she gave me the no [protected] to call and the concern team will assist. I guess this is the same customer care no which i dialed to get in contact with her few minutes back.
Again i called at 1 pm to inquire about the yukti received and she said that previous agent has mentioned that you were in emergency and leaving the car at different place.
After continuos calls to cs, my trip was ended in the evening with delayed chanrges of rs 7720
Dint expect this from zoomcar, in first place not clear with their policies and the content available in the interface. Agents totally unwilling to understand the and annotating whatever they wish on the case.
Where as revv is very crystal clear with content and a hassle free booking can be done.
Its my lifetime experience with zoomcar, i curse myself for not choosing revv.
Now zoomcar is very active to get the looot amount, sending me texts to clear the dues, also they will now start calling me several times to clear the amount.
I need escalation team work on this case, as to pay the outstanding is not possible for me. Its a lag from the zoomcar which failed to keep their content clear and easy to understand, no support from the team, misleading and confusing information in the content as well as the agents share the same misleading information.
Zoomcar customer support has been notified about the posted complaint.
All other zoomcar operations are happening seamlessly from advertisement, new packages, marketing and deducting booking amount, fines, cancellation charges etc (within fraction of second ).
But when it comes to refunding money zoomcar is overloaded with unprecedented covid-19 situation.
You are just eating interest of people's refund money. If you delay beyond your policy time(5-7days, max 15days due to covid-19), you should pay interest on the refund amount to customers.