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Zoomcar Complaints & Reviews

www.zoomcar.com

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Updated: Nov 7, 2025

Complaints 5722

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2594

Unresolved

3128

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India - 560038

Booking ID : JPS6NYH1M on 29.05.2020 i book a baleno car for 1st june. my booking time wass 3:00pm i got a call on 2pm and they tols they have a document issue with the car therefore we will arrange a POLO car, so i cancelled that booking and then till today that is 04.07.2020 there is no refund nothing i have pain 4500rs and sitting and waiting for my money to reflect to my bank account, what to do zoomcar you only tell in this lock-down situation...

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Krishna,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Address: 171A, 8th A main, near hebbal post office, hebbal, mysore. 570016

I have taken a ride on May19, 2020. But i didn't receive my refund still. It's almost 45 days.

BOOKING ID: JPS6N14GE

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Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India - 560038

Website: www.zoomcar.com

Hi,
I made two bookings with zoom car, one on 23rd may (Jps6n1937) and the other on 17th june (Jps6nygiy). I completed the former booking, but cancelled the latter one. As per the zoom car policy refund has to be credited within 7-10 days. I contacted the customer care support many times and they are pathetic. Its ridiculous that i haven't received my refund even after a month. I want suitable compensation from zoom car.

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Praveen,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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I haven't received the refund amount.. I was contacting since 20 days.. And raised this issue multiple times in zoomcar app.. But there is no response.. Very pathetic and worst support. My booking id: jps6nyhem

Aug 15, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Durga,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Jps6np28a for my booking id i have not received the refundable deposit of 3000 after about a month. I had cancelled the booking so never really used the car. Infact havent even seen the car, so there is no reason to delay processing my refund. On reading reviews it turns out they have been sitting on a lot of refunds. Seems like the company is trying to collect a lot of cash and then close down. We need to take legal action against such fraudulent activities before more unsuspecting individuals fall victim to these scams

Aug 15, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Qaim,

Greetings!

We apologize for the delay caused in processing the refund. We are not denying the refund for any booking, we will definitely settle all refunds. However, due to certain unforeseen situations, it is taking more time than expected.We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Address: BANGALORE

I had a booking with Zoom cars (Booking date;26/May/2020) and I cancelled the same on 19th May 2020.
I paid Rs;6038/- for by booking and as per the cancellation policy Zoom car supposed to charge me Rs;200 as cancellation fee and the remaining amount of Rs;5838/- need to be initiated for refund.
But its really disappointing that I didn't get the refund mount even after 45 days of my cancellation !
I have tried reaching the supporting team for many times over call and emails, but zoom car is not at all looking into it and they are not giving any singe response for our queries .
Its really worst service I have ever seen and its evident from the internet & social media that Zoom cars are cheating many people like this without initiating refund payment.
Please find the below booking details ;
Booking ID ; JPS6N1T1S
Cancellation date ; 19 may 2020
Booking period ;26 may 2020

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Aug 3, 2020

Complaint marked as Resolved

My issue is not yet resolved, why its showing as solved ?? . Zoom car team didn't come back even after raising this complaint also.

Zoomcar customer support has been notified about the posted complaint.

Aug 03, 2020

Updated by itsamanoop This is not yet resolved, its almost two and half month done from my cancellation date .Zoom car team not at all responding and they didn't come back even after raising many complaints

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Address: Ground floor, enzyme tech park, #4 building, domlur service road, 13 HAL old airport rd, domlur I stage, ISRO colony, Domlur, Bangalore, 560071

Hi

Please be informed I booked car from Zoom car with booking Id JPS6NPE5I on 19th june 2020. My refund needs to come with in 3-5 working days however it didn't came and even I mailed them 7-8 times for the concern but they didn't even bother to contact me or get in touch.

I personally complaint also one of their sales manager Vivek gautam he said he will look into this but still no response from his end also from last 3 days. I mailed him also thrice they are harrassing me in this covid19 situtaion when everyone is in need to money and they are not bother to give my hard earned money after 15 days also.

I have my parents and grandmother to lookafter and my father and grandmother is on bed they are ill I am already very dipressed and they harrased me mentally as I am in need of money and after requestin so many times they did bother to upadte me.

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Tripti,

Greetings!

We are sorry for the delay caused in processing the refund. Upon checking, we see that the refund is already processed and we have sent a communication regarding the same.

Regards,
Appachu
Zoomcar

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Address: Zoom Car bangalore

Booking id # jps6nh99f, rs 12500 + rupees are pending to be refunded. Even after repeated reminders, email, still not received the money as yet.

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Vishnu,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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It's been more than 20 days I am chasing Zoomcar for refund but company neither answering my calls (Never land to there customer care number despite remain online for more than 30 minutes).

Nor relying to dispute i raised multiple time on there website. seem like company is not interested to refund the money despite they have cancelled the vehicle I moved.

Regards
Abhishek Dasgupta

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Abhishek,

Greetings,

We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.

Regards,
Imran
Zoomcar

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As I taken a ride in zoom car before last month I haven’t still received my security deposit refund yet which is an amount of 3000 but as per policy refunds has to complete in 15 days

Booking id JPS6NYRCJ
DATE 28-5-20

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My refund is not initiated I booked my car at 1june20 and due to non availability of car in my location I cancelled it.

Following zoomcar customer througt mail n phone and no response.

Booking Id JPS6NYREA

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Manoranjan,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

I have not received my refund, it has already been 3 weeks, covid is going on and iam going through a hard time. I called them and they just postpone the date.

Booking id - jps6npe2x

Zoomcar customer support has been notified about the posted complaint.

Jul 03, 2020

Updated by Melvinjose The car was booked at 20th June 8:30pm to 21st 12:30am. I really need the money. I hope you guys can help me.

Thank you

Verified Support

Jul 05, 2020

Zoomcar Customer Care's response Hello Melvin,

Greetings!

We understand your concern with regards to the refund. We are working on processing the refund, we will ensure that the refund will be processed at the earliest.

Regards,
Imran
Zoomar

Jul 12, 2020

Updated by Melvinjose It's July 12th today, still no refund

Jul 12, 2020

Updated by Melvinjose Your company and services sickens me

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I had booked endeavour for our trip between 19-23 jun in feb but due to covid pandemic i cancelled my time well before by 8 may 2020. Now the refund of 17, 710₹ is pending from zoom car and now it’s been 2 months since.
If they have even small amount they call us many time but my huge amount is pending for refund. I had complaint for it many times but still no processing.
They are not even picking up my calls and not answering mails i sent.
Please let me know how to counter them legally and ask for compensation.

+2 photos

Aug 20, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Akki,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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I have cancelled my booking:
Booking id # jps6no4j4 - refundable amount - rs.10, 346
Booking id # jps6n8s39 - refundable amount - rs. 2, 426

These bookings were cancelled on april 1st, 2020 and it is already three times that i have contacted customer support with everytime getting to hear the refund will be processed in 2 weeks. It is more than 3 months now, this is really very disappointing and un-professional service.

Aug 15, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Ankit,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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V

Vjd7

Jul 18, 2020

For how long zoomcar is going to paste covid-19 reason??
All other zoomcar operations are happening seamlessly from advertisement, new packages, marketing and deducting booking amount, fines, cancellation charges etc (within fraction of second ).
But when it comes to refunding money zoomcar is overloaded with unprecedented covid-19 situation.
You are just eating interest of people's refund money. If you delay beyond your policy time(5-7days, max 15days due to covid-19), you should pay interest on the refund amount to customers.

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

I have not received my refund, it has already been 3 weeks, covid is going on and iam going through a hard time. I call them and they just postpone the date.

Booking id - jps6npe2x

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Melvin,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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I have booked a zoomcar on june 1st with id:jps6nyuqx, till today i didn't get my refund. It is more than a month. Tried calling number of times, said 15 times but again it's more than a month. You people are fraud. Cheater to the next level.

Aug 5, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Yaser,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Zoomcar was running a promotion with zero cancellation refund. I made a booking and cancelled it later, Booking ID JPS6N1GCT. For this booing I paid Rs 32, 503 which is not refunded since 01 May 2020, when I cancelled it.

Customer care number they have is a paid one where no one’s answering and on top of it they are running zoomcar campaign. Even when we mail them it’s of no use.

It looks like a complete scam, pls help resolve this issue. Attached booking cancellation screenshot

+1 photos

Sep 8, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Ramanathan,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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I completed my booking on 31st may by 4.00pm and it's been a month but not yet refunded. I could reach out the customer service regarding this querie and those who i have reached haven't respond properly.

My booking i'd: jps6ny11q

I want to know the current status of my refund process and what to know when this thing will get refunded.

This was a worst service ever provided by any of the network ever.

I would very grateful if someone look over this issue and solve it as quick as possible and reach me out from your end

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I have booked a zoomcar on 23rd june 2020, booking id (Jps6npxx1 and jps6np98s) which was cancelled on 24th june 2020 but the refund is not processed till date (3 july 2020). But while cancelling booking it was assured that it will be processed within 5-7 days.

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Aug 07, 2020

Updated by Devrajn0251 It has been a month already but still they have not processed the refunds

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Date of the incident : 22 may - 15 may 2020.
Client name : zoom

I booked a zoom car for the above 3 days. I paid inr 8, 242 as an advance. On my return, i received information from zoom that the total cost of the trip is inr 6, 585.
I was supposed to get a refund of inr1, 657 within 7 days. This refund amount is showing up on their app and it continues to show as refund not paid.
I have called them many times, sent many emails.

They just do not respond!!!
Please help me recover this amount.

Zoomcar customer support has been notified about the posted complaint.

Jul 03, 2020

Updated by Kuttappa Palanganda I forgot to mention the trip ID.
Trip ID : JPS6N16HN

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