Zoomcar Complaints & Reviews

Dear sir/madam
I booked a car on zoomcar on 9th of may 2020. But according to zoomcar customer service support they were not able too deliver the car and they had canceled my booking after that they said they will refund my money back within 5 to 6 days but its been more than 1 and half month. Please look into this matter
Thank you...

It has been 2 months since i rented the car (For one day - 30 may 2020) and still there has been no refund.
Neither have they replied to my mails nor do they pick up calls (Which are not toll free).
Keeping an amount of rs 4000+ from a middle class man like me for months and giving no account nor tracking details and zero response is pure harrasment.
Please take action against them as soon as possible.
Jai...

Hi,
My booking with zoom car with id jps6noswj was cancelled on the 6th of may itself.

I haven't got my refund till date....

Such a pathetic company i came across. When there was a sale in feb i made 2 bookings for april and may. However due to lockdown plan was canceelld and i also cancelled the booking. Since 3 months.. My refund is pending with them.. It is total of 30k which is pending for 2 bookings.. Everytime i call or email they reply with useless things saying that we will refund.. Till now nothing... Plz escalate this and ask them to refund asap as this...

Its been more than a month, zoomcar has not returned the refund amt. They did not provide the car at the first place, now making excuses to give the refund back.. Its more than a month, still waiting for the refund.....

Booking id - jps6npqzv. The trip was to start from 16th june, 2020. I cancelled the trip on 13th june, 2020. Today is 27th june and no refunds initiates till now....

I had to canceled my booking due to lock down. Its more than two months now i neither got refund nor zoomcar replying on it. My email is shail. [protected]@gmail.com....

I had booked zoom car a month back.. The refund amount has not yet been refunded... It's been more than 45 days... But no refund... Zoomcar guys are not reachable over phone also... They have changed thier ivr options that we cannot contact thier customer care directly. Feeling embaressed that you people are not even hearing my problem.....

I have completed my trip on 18march 2020 and submitted all necessary online forms and fuel bills. Booking id is jps6nofvf i know that due to covid 19 employees are working remotely and it going to take time but it’s been more than 3 months no one in zoom car has curtesy to send an email or sms about this delay. I have raised 100 of complaints on their mobile app and called 1000 times on their 1800 number provided but no response till date....

Respected Sir/madam
I had booked a car in Zoomcar (booking id:JPS6NYGHJ) and paid 2999/- as refundable deposit and petrol charges of 800/- after the completion of my booking i didn't receive any money from ZOOMCAR. When i contacted the customer service they said it will take 5-10 working days. When i didn't receive any money from ZOOMCAR i again contacted the customer service and asked about my refund they said "there is a glitch in...

I will do the same thing when i book the car.in the same away if i do will u agree. Venky. [protected]@gmail.com is my email on thay one booking refund need to be received. Its been nearly 2 monthw so far i didnt get...

I cancelled my booking on 6th june, its been 20 days and there has been no update, refund amount is more then 25k, every week customer care will say it will come in this week booking id jps6n1gfk...

I have made a booking JPS6N1YBG which was scheduled on 18.05.2020. Due to the pandemic, situations were not favourable and had to cancel the booking. The Booking amount of Rs. 7011/- after deducting the cancellation fee of Rs.200- is not yet received.

I have been writing mails to them continuously since 2 weeks yet there is no response from their end. It's difficult to get them on a call either.

The App shows...

I booked a zoom car on 11th of this month. I was made to pay a security deposit which I paid. I completed the trip with no extra costs or damage. I was promised to get the deposit within 10 days. I am still waiting for the deposit to be credited....

It's been one month till now I have not received the refund amount...

Didn't got refund even after 20 days completion of trip. Even though it is mentioned that refund will be credited to account in 15 days after waiting for 5 more days i am lodging this complaint....

I'd initiated a cancellation of my car booking on 29th May, 2020.
As the Zoom Car company claims, they gave me a word to return my money within 15 days of time.
However, not only did I not receive my money till date, they have also stopped replying to my emails.
Additionally, their customer care number is highly vague as nobody responds on that. They have legit wasted my hours by keeping me on hold for no reason.
br...

I have cancelled a booking on may 14th . After the cancellation i have received a message that it will be refunded by may 15th evening. Sa far i have called many times they are giving some bladi reasons and postponing day by day. Nearly 20 times i have called but no resolution and now not even customer care support team is not available. Not able to reach the support even. Please take necessary actions on them. They are telling the stories...

I have cancelled a booking on may 14th . After the cancellation i have received a message that it will be refunded by 15th evening. Sa far i have called many times they are giving some days and postponing day by day. Please take necessary actions on them. They are telling the stories like they have refubd issue. In that case why do they allow for bookings. Doing fraud. My booking id is JPS6N18JN. I am attaching the screen shot of that booking...

I have booked a car on 02/16/2020 for which travel date was 06/22/2020 .
Due to covid situation i have cancelled my booking on 05/10/2020 .
As per Zoomcar refund policy it would take 5-15 day to refund amount to source.
It been more then 45 days, I am yet to get my refund and no one from Zoomcar team is responding over mail or call regarding refund.
Worst service i have ever seen....