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Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Nov 7, 2025

Complaints 5724

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2595

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3129

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Zoomcar was running a promotion with zero cancellation refund. I made a booking and cancelled it later, Booking ID JPS6N1GCT. For this booing I paid Rs 32, 503 which is not refunded since 01 May 2020, when I cancelled it.

Customer care number they have is a paid one where no one’s answering and on top of it they are running zoomcar campaign. Even when we mail them it’s of no use.

It looks like a complete scam, pls help resolve this issue. Attached booking cancellation screenshot

+1 photos

Sep 8, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Ramanathan,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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I completed my booking on 31st may by 4.00pm and it's been a month but not yet refunded. I could reach out the customer service regarding this querie and those who i have reached haven't respond properly.

My booking i'd: jps6ny11q

I want to know the current status of my refund process and what to know when this thing will get refunded.

This was a worst service ever provided by any of the network ever.

I would very grateful if someone look over this issue and solve it as quick as possible and reach me out from your end

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I have booked a zoomcar on 23rd june 2020, booking id (Jps6npxx1 and jps6np98s) which was cancelled on 24th june 2020 but the refund is not processed till date (3 july 2020). But while cancelling booking it was assured that it will be processed within 5-7 days.

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Aug 07, 2020

Updated by Devrajn0251 It has been a month already but still they have not processed the refunds

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Date of the incident : 22 may - 15 may 2020.
Client name : zoom

I booked a zoom car for the above 3 days. I paid inr 8, 242 as an advance. On my return, i received information from zoom that the total cost of the trip is inr 6, 585.
I was supposed to get a refund of inr1, 657 within 7 days. This refund amount is showing up on their app and it continues to show as refund not paid.
I have called them many times, sent many emails.

They just do not respond!!!
Please help me recover this amount.

Zoomcar customer support has been notified about the posted complaint.

Jul 03, 2020

Updated by Kuttappa Palanganda I forgot to mention the trip ID.
Trip ID : JPS6N16HN

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My refund is pending from past one month. My booking id is jps6n18tj no update on my refund since 40days. I was supposed to get a refund of rs.22215/- i haved called many time and the cc executives say that they have a technical issue and the amount can be will initiated in 3 three days but still there is no action taken and they are fooling me and now i need to get my money because i am having many financial problems

Email - [protected]@gmail.com

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Pls call me, i need to modify the booking which is supposed to start by 5th july, 2020 at 6 am. I am unable to modify the booking.

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R

Rajkumar_udt

Jul 3, 2020

Booking ID: JPS6NY3MJ
Contact: [protected]

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Hi all,

I had total 5 bookings from zoom car and they are supposed to refund the security amount and excess fuel charges. But its been more than a month and they are not doing any refund. Below are the booking id list.
Jps6nyr3c
Jps6nyrh9
Jps6nyrr6
Jps6nyr8k
Jps6np10n

Please consider my request and do the needful.

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Jul 16, 2020

Updated by Feby Jose Hi All,

Till today the issue didnt get resolved and i have not received my refunds as well. Whenever i am calling the customer care they are telling within a week it will be credited. Its been 2 month since my first booking refund is pending . Can someone please look into this and do the needful.

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There is a lot of pending amount from zoom car since a long time please refund immediately my mobile number is [protected]

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Address: Vijayawada

I cancelled trip car on above one month but my refund not received

+2 photos

Nov 11, 2020

Complaint marked as Resolved

Thank you, i got my refund from zoomcar

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Refund of a cancelled booking pending for more than a month of amount 7109, worse part is there is no communication from company and there is no way to reach out on phone, never reply to emails, even a mail to ceo is pending for a week now.
Was a regular customer to them but this is my last ever booking with this company.
Booking id - JP6NYHDB.

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V

vinay123456

Jul 12, 2020

How long should I wait before dropping a mail to their ceo as there is no communication from this company.

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My booking id for zoom car is JPS6NPMGQ which was done on 12 June and the ride was completed and submitted on 13 June.

The company owes me a total of 3999 refund.
2999 refundable deposit and 1000 of fuel charges as the ride I selected was including fuel.

The company promises to refund the amount within 15 days and it's over 20 days now.
This complain is filed with regard that the company does not respond or communicates with respect to status of the refund even after sending several mails.

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Zoom car trip was cancelled by them at the last moment of my planned day. But I haven't received my refund so far, it was already 1 month gone.
Trip cancelled date is june3rd today is July 2nd.

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Address: Indore

My refund is pending from past one month. My booking id is jps6nym7t no update on my refund since 31days. I was supposed to get a refund of rs.4499/- i ccall many time and the cc executives say that they have a technical issue and the amount can be transfer 30.05.20 but still refund is pending

Mobile no. [protected]

Email - [protected]@gmail.com

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Sonalk,

Greeetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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I have booked a zoomcar on 30th May 2020, Booking ID (JPS6NY3QT) which was cancelled on 31 May 2020 but the refund is not processed till date (1 July 2020).
While I tried reaching customer care many times, they responded by saying that there is some bank issue on their side due to which refund is pending and gave assurance that it will be processed within 1-2 weeks. But its more than a month now and the resolution is not provided.

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Prafful,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Hi I booked a car in zoomcar for a week and paid full amount but due to covid situation I have to cancel my booking, still I haven't got my refund money back.. Same happened to my brother as well he also didn't get his refund for almost 45 days after cancellation.

My booking Id : JPS6N1MYS
and amount 9310
Booking Id :JPS6NKMTY and amount 8063

Tried reaching support but no luck.. Just computer voice. But I am getting calls from zoomcar for ZAP subscription.

+2 photos

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Anandraj,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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I have cancelled a booking and there is 4306rs refund that they have to repay. Its more than a month since i cancelled they haven't repaid than money

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Carthik,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to have a check and share the refund status.

Regards,
Appachu
Zoomcar

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I booked Zoomcar on 30th may and returned back on 31st may, its been more then 15 days I haven't received my security refund back .
I have raised complaint by calling on the customer care number, still there is no response from them as of now.
Kindly look into the matter and let me know

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

My refund is pending from past 18 days.. My booking id is jps6npiaf. No update on my refund since 18 days. I was supposed to get a refund of rs.2999/- the cc executives say that they have a technical issue and the amount cannot be transferred.. I got cheated.. Its a pure money laundering scam...

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Neethu,

Greetings!

We understand your disappointment here and we are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

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Looks like there are no one to resolve the issue they have in their system.

I travelled on may4th and it's 1 july 2020... I have not yet recieved the refund.

These seems like there are even people who do not answer the call and block my number when j ask for refund.

This is the pathetic service and i am sure that in future i am not gonna use this service anymore if i don't get refund in next 1 week.

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Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Bharath,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

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Address: Bengaluru

Website: Zoom car app

I had booked a zoom car on 20th may 2020 i haven't received the refund yet. Its been 1 and half month now i have been contacting zoom car support several times and always the executives give reasons and extend the refund date for next 2 weeks. I am really frustrated by the service of zoom car. Now that while i contact zoom car customer care the option to speak to the agents on refund has been removed. I really need help to get my refund.

Booking id - jps6n12k7

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Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Avinash,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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