Zoomcar Complaints & Reviews

Refund of a cancelled booking pending for more than a month of amount 7109, worse part is there is no communication from company and there is no way to reach out on phone, never reply to emails, even a mail to ceo is pending for a week now.
Was a regular customer to them but this is my last ever booking with this company.
Booking id - JP6NYHDB.

Zoomcar customer support has been notified about the posted complaint.

View replies

V

vinay123456

Jul 12, 2020

How long should I wait before dropping a mail to their ceo as there is no communication from this company.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My booking id for zoom car is JPS6NPMGQ which was done on 12 June and the ride was completed and submitted on 13 June.

The company owes me a total of 3999 refund.
2999 refundable deposit and 1000 of fuel charges as the ride I selected was including fuel.

The company promises to refund the amount within 15 days and it's over 20 days now.
This complain is filed with regard that the company does not respond or communicates with respect to status of the refund even after sending several mails.

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Zoom car trip was cancelled by them at the last moment of my planned day. But I haven't received my refund so far, it was already 1 month gone.
Trip cancelled date is june3rd today is July 2nd.

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indore

My refund is pending from past one month. My booking id is jps6nym7t no update on my refund since 31days. I was supposed to get a refund of rs.4499/- i ccall many time and the cc executives say that they have a technical issue and the amount can be transfer 30.05.20 but still refund is pending

Mobile no. [protected]

Email - [protected]@gmail.com

Aug 9, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Sonalk,

Greeetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked a zoomcar on 30th May 2020, Booking ID (JPS6NY3QT) which was cancelled on 31 May 2020 but the refund is not processed till date (1 July 2020).
While I tried reaching customer care many times, they responded by saying that there is some bank issue on their side due to which refund is pending and gave assurance that it will be processed within 1-2 weeks. But its more than a month now and the resolution is not provided.

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Prafful,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi I booked a car in zoomcar for a week and paid full amount but due to covid situation I have to cancel my booking, still I haven't got my refund money back.. Same happened to my brother as well he also didn't get his refund for almost 45 days after cancellation.

My booking Id : JPS6N1MYS
and amount 9310
Booking Id :JPS6NKMTY and amount 8063

Tried reaching support but no luck.. Just computer voice. But I am getting calls from zoomcar for ZAP subscription.

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Anandraj,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have cancelled a booking and there is 4306rs refund that they have to repay. Its more than a month since i cancelled they haven't repaid than money

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Carthik,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to have a check and share the refund status.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked Zoomcar on 30th may and returned back on 31st may, its been more then 15 days I haven't received my security refund back .
I have raised complaint by calling on the customer care number, still there is no response from them as of now.
Kindly look into the matter and let me know

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore â€“ 560008

My refund is pending from past 18 days.. My booking id is jps6npiaf. No update on my refund since 18 days. I was supposed to get a refund of rs.2999/- the cc executives say that they have a technical issue and the amount cannot be transferred.. I got cheated.. Its a pure money laundering scam...

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Neethu,

Greetings!

We understand your disappointment here and we are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Looks like there are no one to resolve the issue they have in their system.

I travelled on may4th and it's 1 july 2020... I have not yet recieved the refund.

These seems like there are even people who do not answer the call and block my number when j ask for refund.

This is the pathetic service and i am sure that in future i am not gonna use this service anymore if i don't get refund in next 1 week.

Worst

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Bharath,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bengaluru

Website: Zoom car app

I had booked a zoom car on 20th may 2020 i haven't received the refund yet. Its been 1 and half month now i have been contacting zoom car support several times and always the executives give reasons and extend the refund date for next 2 weeks. I am really frustrated by the service of zoom car. Now that while i contact zoom car customer care the option to speak to the agents on refund has been removed. I really need help to get my refund.

Booking id - jps6n12k7

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Avinash,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: chennai

I had multiple bookings (3 bookings) during the period from may 27th till june 30th 2020. One successful booking and three cancellations due to unprecedented lockdown.
Booking id's & refund amount - jps6n5cn9 - rs 2995 ; jps6npwzp - rs 999; jps6nykog - rs 8185 ;jps6nyqgi - rs. 1869.

Reaching customer care is a nightmare over and above that if at you were able to connect with them the only answer i would get is 'there is a problem and we are planning to rectify and we shall credit back your amount in another two weeks. Its been a month now and still they are responding the same manner. Seriously i have my doubts on their future business model.
Credit back my hard earned money.. This is illegal way of cashifying the amount and putting your customers in deep trouble.

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are already working on initiating the refund and the amount will hit the source account as soon as possible. Rest assured, you will be notified once the refund is processed.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: banglore

I had booked a car on 25th of may 2020, they cancelled it on 26th midnight, and then informed me, that it cannot be delivered. Further they said i would be receiving the refund within 3 days, it has been more than one month.
I tried reaching them several times, each time they say they will refund next week. Such a worst, disgusting and pathetic service i have not seen till now.
Moreover now no means of contact is there, as you keep calling, no one will respond you.

Aug 9, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Ashish,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

View replies

A

ashish0027

Jul 11, 2020

Still no action taken on refund, will they eat the money?

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

Dear sir
We have booked the zoom car on 11th june 2020, for one day, by paying 3983 which includes security deposit of 2999 as per the communication message from zoom car we were supposed to receive the refund on next day itself that's on 12/06/2020, but it's been almost 21 days we haven't received any refund,
If we try to reach customer care none there executives responding,
We fedup with the service offered by zoom car, plase consider my complaint and do the needful at the earliest
Thank you

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

View replies

Zoomcar Customer Care

from Mumbai, Maharashtra

Aug 22, 2020

Verified Support

Hello User,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir my friend dint had mobile with him so he used his driving licence with my zoom account now i should use the app but it is not takeing my driving licence so please help me

Zoomcar customer support has been notified about the posted complaint.

View replies

R

RajLakki

Jul 1, 2020

No response yet from zoom as we are trying from ZOOM App customer care also

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

ZoomCar service is the worst option to go for. They arenâ€™t reachable when the customers need someone to be answerable for their money related queries. They only know how to steal from people and donâ€™t bother to refund the money. Iâ€™d highly advise not to use this car rental service.
I havenâ€™t received my refund for more than a month now, its been 40 days now and still I havenâ€™t received my money. If I call customer care people, they act like jerks and donâ€™t give any legitimate resolution. They are highly trained on telling lies to the customers & behave so unprofessional, it feels like talking to some roadside uneducated hooligans.
Its useless to talk to such jerks, it would be better to switch to some better car rental providers, Driveazy is way too better than ZoomCar.

Nov 12, 2021

Complaint marked as Resolved

Finally after waiting for a year and a half, I received my refund.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We understand your disappointment here and we are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Aug 22, 2020

Updated by vips_30 Hi Zoomcar team,
I booked POLO(Petrol) with Booking ID: JPS6N16AP, Booked for Date: 24th May.
Its so ridiculous to see that I can still receive promotions from you guys to book cars through Zoomcar but when I called your customer care team for refunds, every time you guys made a lame excuse of Corona situation, for not refunding my money. Now it's exactly been 3 months. You should feel ashamed of yourself for robbing customers even during such tough times of National Crisis.

Highly Disgruntled,

Sep 17, 2020

Updated by vips_30 Is it going to take another couple of months to check for the refund status? Its almost been a month.
Then I'm sure, you will take this whole year for processing the refund.
Is that how you provide service and does it take ages to work on the bookings done by the customers?

Oct 31, 2020

Updated by vips_30 Apparently ZOOMCAR team is least bothered about the refunds, they are busy stealing from new customers and try to befool them.
Does it take 5 months to refund the customers money?
You guys are disgusting and ridiculous to the core.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked a car at 16 june 2020 and i cancelled it i have waited for 15 days i have tried to contact them but not please refund my money

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have cancelled my booking on 30th May...still I didn't get the refund amount...and tried to contact zoom car customer care no response and multiple email sent... didn't even get single response on my refund...what the hell they are doing...don't know...it's almost 40k with them...it's very annoying thing zoom car...

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Sekar,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Two bookings were made (one completed, the other cancelled) by me in May 2020 for which I am yet to receive refund totalling â‚¹8, 666/-.

Whenever I speak with zoomcar support, they say that they have a technical issue with the banking. During my last call, zoomcar support assured to have the refund cleared by end of June.

I am yet to receive the amount and am also not receiving any response to tickets raised through their software or requests for callbacks. It's not been over a month since I made the payment.

Terrible service. Will move ahead with legal action if the issue is not resolved asap.

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Saleem,

Greetings!

We are sorry for the inconvenience caused. We did check the bookings and see that the refund is processed.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Pls never use zoom services as they are cheaters. I have not received my cancellation refund plus my petrol expenses and my refundable deposit. Its been almost 30 days now. If you email them they never respond to our emails. If we try calling them it's not a toll free service too for each call they charge about 3rs that for 40 seconds. I have lost around 100rs till now. One more thing each time when i somehow connect with them they say a date for refund but i have not receive the refund yet.

My total money which is pending for refund is around 15500 rs.

I have attached the screenshots for your reference & call recording which i made today

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2020

Zoomcar Customer Care's response Hello Vineet,

Greetings!

We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.

Regards,
Imran
Zoomcar

Jul 01, 2020

Updated by vineethpeace Hi Imran,

Please find the booking ID's for your reference..

ID: JPS6NY3W8
ID : JPS6NYUS5
ID : JPS6NY3H6
ID : JPS6NYUGR

Its been almost 31 days now, I'm yet to receive the refund.

My registered mobile numbers for both these accounts are mentioned below.

[protected]
[protected]

Jul 02, 2020

Updated by vineethpeace Hi Team,

Now i'm unable to reach/connect to ZOOM car as my numbers have been are blocked i guess, I'm unable to connect with customer care

Zoomcar Complaints & Reviews

File a complaint to Zoomcar

Zoomcar reviews & complaints page 144

Refund pending for more than a month

Post your Comment

Refund not processed even after 20 days.

Post your Comment

Refund was not settled

Post your Comment

refund of security deposit mob 8839579866

Post your Comment

Refund not Processed JPS6NY3QT

Post your Comment

Refund not received even after said time period

Post your Comment

Refund is pending for long time

Post your Comment

Security Money refund

Post your Comment

Zoom car scam

Post your Comment

Refund nor received even after monthb

Post your Comment

haven't received a refund after 1.5 months

Post your Comment

refund not credited even after 1 month

Post your Comment

Not refunding

Post your Comment

Non receipt of security deposit

Post your Comment

Dl change

Post your Comment

Stealing the customers money and taking ages for refunds

Post your Comment

I didn't received my cancellation refund

Post your Comment

Zoom car refund it's been 1 month

Post your Comment

Refund not received after 1 month

Post your Comment

Refund not yet received 30 days over

Post your Comment

Related businesses