Submit a Complaint
Claimed

Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Nov 7, 2025
Complaints 5722
Resolved
2594
Unresolved
3128
Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Zoomcar

Having problems with Zoomcar?

File a complaint and get it resolved by Zoomcar customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Car Rental
Zoomcar

Zoomcar reviews & complaints page 144

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vips_30
Jun 30, 2020
Resolved
Report
Copy
Resolved

ZoomCar service is the worst option to go for. They aren’t reachable when the customers need someone to be answerable for their money related queries. They only know how to steal from people and don’t bother to refund the money. I’d highly advise not to use this car rental service.
I haven’t received my refund for more than a month now, its been 40 days now and still I haven’t received my money. If I call customer care people, they act like jerks and don’t give any legitimate resolution. They are highly trained on telling lies to the customers & behave so unprofessional, it feels like talking to some roadside uneducated hooligans.
Its useless to talk to such jerks, it would be better to switch to some better car rental providers, Driveazy is way too better than ZoomCar.
Nov 12, 2021
Complaint marked as Resolved 
Finally after waiting for a year and a half, I received my refund.
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2020
Zoomcar Customer Care's response Hello User,

Greetings!

We understand your disappointment here and we are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar
Aug 22, 2020
Updated by vips_30 Hi Zoomcar team,
I booked POLO(Petrol) with Booking ID: JPS6N16AP, Booked for Date: 24th May.
Its so ridiculous to see that I can still receive promotions from you guys to book cars through Zoomcar but when I called your customer care team for refunds, every time you guys made a lame excuse of Corona situation, for not refunding my money. Now it's exactly been 3 months. You should feel ashamed of yourself for robbing customers even during such tough times of National Crisis.

Highly Disgruntled,
Sep 17, 2020
Updated by vips_30 Is it going to take another couple of months to check for the refund status? Its almost been a month.
Then I'm sure, you will take this whole year for processing the refund.
Is that how you provide service and does it take ages to work on the bookings done by the customers?
Oct 31, 2020
Updated by vips_30 Apparently ZOOMCAR team is least bothered about the refunds, they are busy stealing from new customers and try to befool them.
Does it take 5 months to refund the customers money?
You guys are disgusting and ridiculous to the core.

Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rcharan
    Jun 30, 2020
    Report
    Copy

    I have booked a car at 16 june 2020 and i cancelled it i have waited for 15 days i have tried to contact them but not please refund my money
    Zoomcar customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sekar Subramani
      Jun 30, 2020
      Resolved
      Report
      Copy
      Resolved

      I have cancelled my booking on 30th May...still I didn't get the refund amount...and tried to contact zoom car customer care no response and multiple email sent... didn't even get single response on my refund...what the hell they are doing...don't know...it's almost 40k with them...it's very annoying thing zoom car...
      Aug 10, 2021
      Complaint marked as Resolved 
      Zoomcar customer support has been notified about the posted complaint.
      Verified Support
      Aug 22, 2020
      Zoomcar Customer Care's response       Hello Sekar,

      Greetings!

      We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

      Regards,
      Appachu
      Zoomcar
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Saleem Kunheedu
        Jun 30, 2020
        Resolved
        Report
        Copy
        Resolved

        Two bookings were made (one completed, the other cancelled) by me in May 2020 for which I am yet to receive refund totalling ₹8, 666/-.

        Whenever I speak with zoomcar support, they say that they have a technical issue with the banking. During my last call, zoomcar support assured to have the refund cleared by end of June.

        I am yet to receive the amount and am also not receiving any response to tickets raised through their software or requests for callbacks. It's not been over a month since I made the payment.

        Terrible service. Will move ahead with legal action if the issue is not resolved asap.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Zoomcar customer support has been notified about the posted complaint.
        Verified Support
        Aug 22, 2020
        Zoomcar Customer Care's response         Hello Saleem,

        Greetings!

        We are sorry for the inconvenience caused. We did check the bookings and see that the refund is processed.

        Regards,
        Appachu
        Zoomcar
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vineethpeace
          Jun 30, 2020
          Report
          Copy

          Pls never use zoom services as they are cheaters. I have not received my cancellation refund plus my petrol expenses and my refundable deposit. Its been almost 30 days now. If you email them they never respond to our emails. If we try calling them it's not a toll free service too for each call they charge about 3rs that for 40 seconds. I have lost around 100rs till now. One more thing each time when i somehow connect with them they say a date for refund but i have not receive the refund yet.

          My total money which is pending for refund is around 15500 rs.

          I have attached the screenshots for your reference & call recording which i made today
          +4 photos
          Zoomcar customer support has been notified about the posted complaint.
          Verified Support
          Jul 01, 2020
          Zoomcar Customer Care's response           Hello Vineet,

          Greetings!

          We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.

          Regards,
          Imran
          Zoomcar
          Jul 01, 2020
          Updated by vineethpeace           Hi Imran,

          Please find the booking ID's for your reference..

          ID: JPS6NY3W8
          ID : JPS6NYUS5
          ID : JPS6NY3H6
          ID : JPS6NYUGR

          Its been almost 31 days now, I'm yet to receive the refund.

          My registered mobile numbers for both these accounts are mentioned below.

          [protected]
          [protected]
          Jul 02, 2020
          Updated by vineethpeace           Hi Team,

          Now i'm unable to reach/connect to ZOOM car as my numbers have been are blocked i guess, I'm unable to connect with customer care
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            kkarthick10
            from Bengaluru, Karnataka
            Jun 30, 2020
            Report
            Copy

            I booked for the zoom car with security deposit of rs 2999 on 20th may. Car has been handed over safely on the same day.

            I have made repeated calls to refund the deposit amount to zoom car and there is no response from them.

            I have sent a email request to them also for which there is no response yet.

            It is almost 45 days and security deposit is not refunded and as per the website it says it will be refunded within 3 to 7 days.

            They are utilizing the customer security deposit amount for some other purpose.

            Please do take necessary action on them.
            Zoomcar customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Prasun Mathur
              from Bengaluru, Karnataka
              Jun 30, 2020
              Report
              Copy

              Address: Indranagar, Bangalore

              Made a booking on month of may'20 last week for 6-7 june but i cancelled booking on 30th may'20. But still my amount is not refunded & when i called to customer support no one is updating the refund status & they updated me that you will get your refund on or before 30th june'20. Still amount is not credited to my account & it's still pending from their side. Already 01 month completed but still my amount not refunded yet.
              +1 photos
              Zoomcar customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                ankitoberoi16
                Jun 30, 2020
                Report
                Copy

                Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071
                Website: www.zoomcar.com/delhi

                I booked a zoomcar on the 15th of feb, 2020 for using the vehicle between 24th may 2020 till 27th may, 2020. My booking id is: jps6noaoi. I cancelled the booking on 25th april, 2020 as it was not sensible to travel because of corona virus situation followed by a lock-down. As per the company's message the refund of rs 15, 898.0 was supposed to reflect in my account by the 28th april, 2020. It has been more than 2 months and still i am chasing my refund which has not been credited till now. Every time i call up the company, they stall me by giving a lame excuse followed by a new deadline for refund which is not followed. Even tweeting their ceo never helped. This is highly unprofessional on zoomcar's front. I request you to take a very strong action against zoom car and please help me to get my refund.
                +2 photos
                Zoomcar customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kiran_kumar97
                  Jun 30, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have booked a car for june 3, 2020. After my ride was over they told that my refund will be deposited in a week.
                  After a week i called them and they told because of covid-19 issue i'll take an another week. Then after a week i called them and they told it will be initiated by next week. It has been almost a month (27 days) from the booked date. Booking id:jps6ny3qx
                  Jul 4, 2020
                  Complaint marked as Resolved 
                  The company hasn't contacted me then how come the issue has been resolved
                  Zoomcar customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Arjun Jhaa
                    Jun 30, 2020
                    Report
                    Copy

                    Address: Indore

                    Hello..!
                    I'm pushpendra sharma from indore, i had book a car on 21/05/2020, with amount of rs.20080/-. That, i have cancelled the booking because the lockdown e-paas has not been issued for me due to covid-19, now it has been one and half month complete of the cancellation of my booking but the refund of amounting to rs.20080/- (Twenty thousand eighty) still not received nor any response received by the zoom car.
                    I am requesting you to take action against the company.
                    Thank you.
                    Zoomcar customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Y
                      [email protected]
                      Jun 29, 2020
                      Report
                      Copy

                      Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India - 560038

                      Hi,

                      I have made bookings & cancelled on 31 May 2020, Still no refund recevied on cancelled booking.

                      1) BOOKING ID # JPS6NY1XJ - 7936 Rs/-

                      Regards,
                      Hanumantharao.
                      +2 photos
                      Zoomcar customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        [email protected]
                        from Noida, Uttar Pradesh
                        Jun 29, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        I had cancelled my booking on 16th May 2020 and despite multiple calls to their customer care zoomcar has not refunded my booking amount that was paid through card. Its more thn 1.5 months and their policy states refund within 5-7 working days. During lockdown not a single day zoomcar has stopped fresh bookings then why delay in refunds. They are sitting on customer’s money. Request please look into this
                        Jun 30, 2020
                        Complaint marked as Resolved 
                        I have not received the refund. How can the status be marked as resolved. You are requested to keep the case open till I receive resolution from zoomcar
                        Zoomcar customer support has been notified about the posted complaint.
                        Jun 29, 2020
                        Updated by [email protected]                         Sharing the booking and cancellation details in attached umage

                        Jun 29, 2020
                        Updated by [email protected]                         Cancellation details (16th May) and pending amount status as on 29th june 2020

                        Verified Support
                        Jul 01, 2020
                        Zoomcar Customer Care's response                         Hello Meetu,

                        Greetings!

                        We are apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

                        Regards,
                        Imran
                        Zoomcar
                        Jul 01, 2020
                        Updated by [email protected]                         Kindly note on 29th June 2020 I was told by Mr. Mahesh (customer care executive) that I will be given a link for bank details within 24 hours and payment will be made immediately with bank transfer. However, pls note no email has been given, neither any transfer. I again called zoomcar customer care yesterday, the gentleman told me that respective team will get in touch but no one has called or resolved the case.

                        Short point is I am following up rigorously since 1.5 months but zoomcar is not refunding my money that I paid them months back. Pls refund the amount ASAP
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Gunaseelan Saravanan
                          Jun 29, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          I had completed my last trip on 2nd june 2020. I paid inclusive of deposit amount Rs 3000. But still I haven't received any refunds from them. I have booked my complaint more than thrice a times, but no reply!.. They said me that zoomcar is settling the respective refunds after 9th june one by one. Todays date is 29th june, I haven't received any information from them. Take any action against this problem and releave from it.
                          +1 photos
                          Jul 1, 2020
                          Complaint marked as Resolved 
                          They called me through this mobile number (9513496101). But there is some network issues, and I couldn't get that information from them. They said that zoomcar will send an sms to my mobile number, and redirected to payment asking page. But they didn't send any sms to me. I called back to the same number and thay didn't pick the phone. I couldn't understand what is happening in that company?
                          Zoomcar customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            vikramcool
                            from Chandigarh, Chandigarh
                            Jun 29, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Booking id - jps6ny3zc
                            I had made a booking with zoom car on 30th may. And the same i had cancelled on 1st june 2020.
                            Zoom car application shows me refund amount pending is rs - 2683/- but after 29 days we have not received a single penny from zoom car.
                            They don't have any customer support. They don't have any call center support.. Every time i lodge a complaint they revert me that they need 7 days time..
                            Now its more than 3 week but the issue is still same.
                            I was frustrated due to the poor service given by zoom car.
                            +1 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Zoomcar customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 05, 2020
                            Zoomcar Customer Care's response                             Hello Vikram,

                            Greetings,

                            We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

                            Regards,
                            Imran
                            Zoomcar
                            View replies
                            I am Not understanding the delay for processing a small amount.. now its more than 2 months..not satisfied with you reply @Zoomcar
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              RajLakki
                              Jun 29, 2020
                              Report
                              Copy

                              My booking id: jps6nya5m

                              I made a payment of 5479/- and in that 3980 are charges and 1499/- as security deposit.

                              At the time of vehicle handover fuel was just 2 points and we made tank full (Paid 2020/-)

                              As we booked zoom car, due to breakdown we faced lot of challenges on the road. We are around 120km from hyd but zoom were not able to provide any breakdown support zoom should think about this.

                              As discussed at the time of breakdown zoom car representative informed they refund my full money in very less time but till today after many followups i received only 1499/- security deposit.

                              We booked car 04-jun-2020 till today no proper response i am keep on trying to reach customer support but no use.
                              Zoomcar customer support has been notified about the posted complaint.
                              View replies
                              there is no action or call till today on this ...frustrated on zoom car support people...
                              Reply
                              Zoom car support is really worst from many days I am following up but no response yet
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Prem1101
                                Jun 29, 2020
                                Report
                                Copy

                                I have made two bookings in june. One was booked for 5th june 2020 but due to unavoidable circumstances, i cancelled it on 4th june. Second booking
                                Was on june 21st which i completed. But till now i haven't receive the refund on for both the bookings.

                                Booking ids jps6nyvnj and jps6np2tt
                                Zoomcar customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  ManiMM
                                  Jun 29, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Not refunded the deposit amount

                                  Hello,
                                  I've booked car in zoom car on march 05/2020.
                                  I've paid 3924 as deposit and they mentioned the same has been refunded. It's been 60+days still no refund showed up
                                  I've contacted state bank too they don't see any refund from zoom car. I've dropped mail multiple times regarding this almost 50to70 emails no one get back to me.
                                  My booking id - jps6n8m5v

                                  Deposit amount not yet refunded
                                  br...
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy
                                  G
                                  [email protected]
                                  Jun 29, 2020
                                  Report
                                  Copy

                                  Address: Hyderabad

                                  Register mobile number [protected] register mail i’d [protected]@gmail.com car num ts07uh1345 the car i was gaven the termation request on august 8th the car was taken on june 2nd nd from my account 8000 deduction done i want the 8000 nd security deposit amt of 20000 i want the amt back are else gave me any other car in that security deposit amt
                                  +1 photos
                                  Zoomcar customer support has been notified about the posted complaint.
                                  Jun 29, 2020
                                  Updated by [email protected]                                   I want security deposit amount back nd emi amount
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    [email protected]
                                    Jun 29, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Hyderabad

                                    Register mobile number [protected] nd regsier mail id [protected]@gmail.com nd now i can not access zap application? Car num ts07uh1345 the car i was gaven the termation request on august 8th the car was taken on june 2nd nd from my account 8000 deduction done i want the 8000 nd security deposit amt of 20000 i want the amt back are else gave me any other car in that security deposit amt
                                    +1 photos
                                    Aug 11, 2021
                                    Complaint marked as Resolved 
                                    Zoomcar customer support has been notified about the posted complaint.
                                    Jun 29, 2020
                                    Updated by [email protected]                                     When my amount will return of security deposit and emi deduction
                                    Jul 17, 2020
                                    Updated by [email protected]                                     What about the status of my complaint nothing is happening here so why this complaint box there
                                    Verified Support
                                    Aug 05, 2020
                                    Zoomcar Customer Care's response                                     Hello User,

                                    Greetings!

                                    We are sorry for the delay in processing the refund. Please note the refund for the subscription shall be processed by the end of August. However, we are working on having it cleared as soon as possible. We are requesting your patience in the interim.

                                    Regards,
                                    Imran
                                    Zoomcar
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      nishsak96
                                      Jun 28, 2020
                                      Report
                                      Copy

                                      I had a booking on 5th march 2020. The car was used and returned on the sme day. The refund supposed to be initiated in 48 hours. It's been 4 months now, i haven't received my amount.
                                      Booking id : jps6njrkq

                                      Kindly help.
                                      +1 photos
                                      Zoomcar customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        GTS Car Rental / GTScab.com
                                        1
                                        (9)
                                        Dot Cabs India
                                        1
                                        (59)
                                        Green Cab
                                        1
                                        (28)