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Zoomcar Complaints & Reviews

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Last updated Mar 12, 2024
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
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560038

Zoomcar reviews & complaints page 147

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S
Sunil1096
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Refund and fuel return

I booked a car on 7 th May it's been a month I still not received the refund and fuel amount.kindly clear this issue as soon as possible. Order I'd : JPS6N11YY...
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N
nithishbannu
from Hyderabad, Telangana
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Refund amount and fuel amount

Address:sri lakshmi nagar colony,h-no:3-126/70/13,boduppal

I have completed my booking on 17may 7:00 pm booking id:jps6n1ajb it has been mostly 15 days completed and still i didnt receive my refund amount and there is noo response from zoom customer care support worst application i have never seen please deposit my amount...
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A
Asif Abdul Rahiman
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refund not initiated for booking id jps6nykm0

Refund not initiated for the booking done in 26 may 2020. No response from customer service.
Booking id jps6nykm0....
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Hi team,

It's been approximately 2 months when i cancelled my booking but still didn't get my refund.
Lockdown is also settled now and offices are opening in the country. Everytime i mail the zoom car team, i always got the false timelines to wait for 2-3 weeks from more than 2 months.
It's been such a pathetic customer experience from company like zoom car and it's too much frustrating now.

Could...
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P
Prasad Amara
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Not refunded my booking advance amount

Cheating zoom car company. My 7000rs advance amount not refunded by zoom car. Called so many times and mailed. They simply saying technical issue from past one month. I want to raise a complaint in police station....
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I have two refunds pending with zoomcar, worth more than 25000 and i have sent several mails, but no one responds and they don't even give back my refund.
Booking IDs - JPS6N1HZX & JPS6N1YA4...
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S
Sanjay Balagopal
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Zoom car not providing refund

Refund delay. There is no appropriate option on the website to raise a complaint as well. Extremely poor customer support, you never get a call back. Please give me a status on this refund. Jps6n12o2
Pathetic service. People are in dire need of money and these guys are holding back our money instead of finding ways to get our refund asap. While we make a payment everything goes through smooth, when they have to refund nothing seems...
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Hello,
I've booked car in zoom car on march 05/2020.
I've paid 3924 as deposit and they mentioned the same has been refunded. It's been 60+days still no refund showed up
I've contacted state bank too they don't see any refund from Zoom car. I've dropped mail multiple times regarding this almost 50to70 emails no one get back to me.
My booking id -JPS6N8M5V...
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A
Ansh Dhami
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I have not received my refund yet

It's been almost 10 days and i haven't received my refund. The policies says it takes 5-7 business days for the refund to be processed in case of kotak credit cards. If you guys can't stand with your own policy, how do you expect to be of considerable service. Its only now that i realize that there are many others that you guys trouble with such issues. Booking id: jps6n1xde.
And after this you guys have the audacity to not reply to...
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S
Sumit20042004
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refund for booking jps6nkgkn

I cancelled my booking jps6nkgkn on 19 april 2020 bht refund is not yet processed. This is clear case of fraud. Everytime i call customer care they give new date. Seems they have intentionally blocked the refund for so many people.. Very unprofessional, unethical business practice. It will sure impact their business in coming. Seems like they may close the operations and will never refund the money....
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Address:Hyderabad

I haven't received my refund yet for the zoomcar booking on 14th april.
Bookind id: jps6n1kpe...
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J
Jack sethu
from Bengaluru, Karnataka
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Refund not made for more than 60 days

I have booked couple of zoom car for different dates during the time when they gave 100% bumper sale.

But accidentally the time period which i have booked become home quarantine because of covid-19 all over India. So I cancelled the booking.

After cancellation I have waited for 1 month believing that I will get my money back. But I didn't get. So atlast after 45 days of waiting I lost hope of getting my money...
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E
er aman singh
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Refund amount pending since 2 months

Address:#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038

I have booked Zoomcar with booking id JPS6NKPQY(20391 Rupees to receive from Zoomcar), which was cancelled due to covid-19 on 30th march 2020, since then i am waiting and it being 2 months i am in waiting stage. Whenever i email them they will ask for 2-3 weeks. it is never ending wait process. They will make false reasons that bank or payment gateways is not working that's why it is taking time but when you make payment and book a self drive...
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Address:Hyderabad

I have booked a brezza for an emergancy trip and paid an amount of. However, i did not get any payment confirmation/phone calls to help with the details of the payment of rs. 29, 190.

Despite having multiple calls with the sales team who keep asking me to complete my profile (Which i had completed on the same day). There is no updates on the payment made, my profile just says review in progress.

I have used an...
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S
sendil_15
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refund not received for jps6no6la

I have canceled my booking (Jps6no6la) which is fully refundable approx on 22nd mar. Till now i haven't received my refund rs. 7518/-

More frustrating is their customer support. They keep on telling wait for 5-15 days, 2-3 weeks, until lockdown to get my refund back. They are taking advantage of covid situations and blocked a huge amount of customers' money.

I need help in getting my refund. I lost my peace of...
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J
john tenpenny
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No refund after ride cancellation

My booking id is jps6no6wb.
I booked the drive on 15th feb 2020. My trip period was supposed to be from 23 may 2020 to 26 may 2020.
I cancelled the booking on 29th april 2020, but still haven't received my refund.
This is against zoomcar's policy which states that the cancellation refund will be done through the original payment method within 7- 10 business days.
Refund status shows as pending....
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I have finsihed the booking on may 10 th and i have not received the refund. I have sent multiple emails asking for the status but there was no reply...
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V
vijaykkharb
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my subscribed car's ac not working

I had lodged my first complain in feb & being complaning since then regarding my car's ac not working and i called a lot of times. Your customer service representative assured me a callback and rectification within 24 to 48 hours but it's more than 3 months and i am facing major problem due to ac, as it is hot (Approx 45 degrees in delhi) now and it's its a punishment driving a car without ac. Now its covid 19 risk also as i have to keep...
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R
Rajesh_B
from Delhi, Delhi
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refund not reflecting in my nre bank account

I have not received refund for my following two zoomcar bookings, even after so many phone calls and writing mails to customer care.

They are telling amount is refunded but as my account is a nre account, it is not credited

1). Booking id jps6thmbh - pending since 2017, rs, 7260

2). Booking id jps6nkpvu - pending from 25/3/2020, rs. 20210...
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A
Ajil Oommen
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not processed for a home delivery

I had made a booking with home delivery on 9th may. But the booking got cancelled as there were some fleet limitations on zoom car's part. The refund was initiated on the same day, but it has not been processed until now. Refer to the attached image for details.

I have sent emails to the customer care every day since 17th of may and i am yet to receive any updates. Please get this resolved as soon as possible....
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