Zoomcar Complaints & Reviews

Hello,

I made the booking on 16 may 2020 at 11:39 am, paid 9978 inr for booking, and 2999 inr as deposit total amount 12977 inr and later canceled my booking on 16 may 2020 at 11:49 am. My booking id jps6n1eyx.

Still, i didn’t get any refund amount. I called too many times to customer care but every time says we work from home and remotely so it takes some time but now it's more than one month and now i not able to reach customer care. How to reach to your customer care? And also i checked the status of the refund amount in the web portal, now shows that refund completed. But i didn’t receive any amount in my sbi credit card.

I patiently waited, but not received any amount back till now. I lodged the complaint but not received any revert (Email attached).

Please help in getting my money back.

I am hoping the zoom team will hear my voice and do the needful...

I have attached a screenshot for reference.

Regards,
Rohan

Hi,

I have made some bookings from zoom car and have to cancel them because of some personal reasons. I have my credit card dues pending and any delay in this regards will impose late due fine. Please find the booking details below:
Booking ids - jps6nyupl, jps6n1hl4, jps6n1hqo, jps6n1hqo, jps6n1hqo, jps6n1u0x.

Registered e-mail id - [protected]@ymail.com

I have made several complains to the zoom car customer care executives in past 1 month, but all in vain. This is not at all acceptable from a company like zoomcar. Request you to look into this and get this processed as soon as possible.

Thanks..!!

I had 2 bookings and both of them i cancelled them a long time back but still didn't receive any refund amount. Below are the details :

1. Jps6nkj4l [cancelled on 16-may-20] - ₹ 5, 373 refund amount
2. Jps6nkoqh [cancelled on 23-may-20] - ₹ 6, 425 refund amount

Total: ₹ 11, 798

I have followed up for the same on-call every week but each time i get the false promise that amount would be refunded in 1 week, i am now frustrated talking with customer executive on call.

Please take it on high priority.

Its more than 45 days after i have cancelled zoomcar booking. But till now refund is pending from zoom car. My registered mobile number is [protected] and email id is [protected]@gmail.com. I have complained to their customer care 3 times but still no progress.

I need to file a complaint against zoom car india pvt ltd, a rental car company based in bangalore.
I have cancelled my few car bookings and even after 65 days the refund amount is not yet credited. I followed up many times to zoom car but nothing has come out.
I am attaching booking details for each booking for your easy reference.
There are total 7 refunds around inr 7.0 lacs are awaited from the company and even after continuous follow up it has not been refunded back.
Now i have doubts about the company's intentions, currently i am working in dubai and seeking your needful action in this regard.
Request you please help me, now it becomes a mental harassment to me.
Awaiting a positive response from your side.

I need to file a complaint against zoom car india pvt ltd, a rental car company based in bangalore.
I have cancelled my few car bookings and even after 65 days the refund amount is not yet credited. I followed up many times to zoom car but nothing has come out.
I am attaching below details for each booking for your easy reference;
Email communication
Credit card statement (Highlighted in yellow color)
Zoom car payment statement
Zoom car booking cancellation invoice
There are total 5 refunds around inr 6.8 lacs are awaited from the company and even after continuous follow up it has not been refunded back.
Now i have doubts about the company's intentions, currently i am working in dubai and seeking your needful action in this regard.
Request you please help me, now it becomes a mental harassment to me.
Awaiting a positive response from your side.

It's been a month since i cancelled my booking. But zoomcar has not yet refunded my money. The delay is unacceptable. Your customer care number is not reachable. You don't reply to emails. Is the company still functional?

Hello, consumer forum.
I had done the following 8 bookings on zoomcar. Booking date: between 13 feb 2020 to 15 feb 2020. I was assured in february that i will be refunded back the whole booking money if i cancel my booking 24 hours before the start of my booking. Disputed booking details are as mentioned below.

Booking id - date of service - booking amount to be refunded - days of cancellation as of today
Jps6novxw-25 july 2020- rs. 4375 - more than 60 days ago
Jps6novfg - 18 july 202- rs. 4242- more than 60 days ago
Jps6nov2q - 11 july 2020 - rs. 4327 - more than 60 days ago
Jps6novti - 04 july 2020 - rs. 4238 - more than 60 days ago
Jps6novdb - 27 june 2020 - rs. 4227 - more than 60 days ago
Jps6novsa - 20 june 2020 - rs. 4295- more than 60 days ago
Jps6novpm - 13 june 2020 - rs 4375 - more than 60 days ago
Jps6novyc - 06 june 2020 - rs 4286 - more than 60 days ago

Sir, i am a car enthusiast and i usually book to drive the car on every saturday. But due to the ongoing covid situation, i had to cancel these bookings. It's been more than 60 days since i am chasing zoomcar customer care begging (I am really begging for my own hard-earned money) for my money but they are giving an excuse that the payment gateway is down and they are not able to refund the money and they are giving me this excuse since 60 days. Sir, it would be really great of you if you can help me with getting my refunds. I have even written to the company ceo and india's head but no one wants to reply me back. Attached is the screenshot. Their emails for your reference: [protected]@zoomcar.com, sudhindra. [protected]@zoomcar.com, hemanth. [protected]@zoomcar.com. No one is having the courtesy to come and give me a resolution and i am feeling cheated and i have already called customer care more than 100 times.

Sir, you can always reach out to me for further clarifications. Thanks.

Jai bharat!
Abhimanyu saini
+91-[protected]

Didn't get my Refund for Booking completed on 1st of June and still no proper response from customer Care Services. Need immediate action please. Thanks
Rahul Kumar
M- [protected]

I have cancelled two bookings and refund is still pending it's been more than 20 days

And another refund for fuel is also pending

Booking id details : jps6ny6pf, jps6ny6a5, jps6nyzhc

My credit card statement is generated and have to pay for the thing i didn't use

Don't how zoom car can be so pathetic with their service.

I have booked car from zoomcar via Bookind Id JPS6N1UOD on 30/04/2020 but due to covid cancelled my trip on 31/05/2020 and its been more than 15 days still not get my refund of Rs. 4615

I have made a booking using zoomcar and it has been three months and they still haven't processed my refund amount. I am from hyderabad and i mailed them literally 100 times now. Still no update. Kindly help me regarding this

I booked a car on 23rd june with a new zoomcar account. As soon as the booking was about to start they informed that document is not clear please upload another. I uploaded another then they said you are having multiple accounts so you have to upload a picture of another document instead of aadhar card. I uploaded my passport for secondary document. Once the document was uploaded they stopped responding. I was in hurry to leave for my urgent work for which i specifically booked the car. Same day i tried to contact them through each possible way but no one replied till 12:00. I left for my work and now i want the refund back and the new account deleted with all documents also deleted. It was really very disappointing experience with zoomcar. Registered phone number : [protected]. Contact no. [protected]

Its been more than 20 days now, and still o have not received my refund. My booking id jps6nyyun. Tried to contact in all possible ways but no response

Booking id: jps6nyort
Refund amount yet to be done: rs. 2703/-

I booked maruthi swift at for june 1, 2020.
Although i am not satisfied with the delivery and pick up service, i did not complain.
On june 5 th, i made a request of the refund on the app. I got a call back request to wait for 2 more weeks. After 10 days, i contacted again to remind them. The customer care representative mr. Rohit chakraborthy responded very rudely and in an unprofessional manner. He asked me to wait 4 more days.
So now it's already been 23 days since my booking date, there wasn't a single update from the zoom car.
I am totally disappointed with your service.
I have already given a 1-star rating on google play store.
What are you guys planning exactly? Are you trying to recover all the losses caused during lockdown by drawing interest on our amounts?
No one will believe your cock and bull stories of technical issues in this hi-tech generation.
What's even more frustrating is they don't have a customer care number or email id. We have to wait for their call back. I didn't expect such kind of worst service from your organization. I would never ever recommend your service to any one.
I demand to resolve the issue of my refund

I made a booking on month of may'20 last week for 6-7 june but i cancelled booking on 30th may'20. But still my amount is not refunded & when i called to customer support no one is updating the refund status & they updated me that you will get your refund in 2-3 weeks. Already 2-3 weeks gone but still my amount not refunded yet.

I have booked a car on 29th may and cancelled the booking on 30th May. They are telling refund will given in 15 days. But it has been 25 days I didn't any process from their.can you please help me out

I booked a car (I20) for 10 days. The car was supposed to be delivered on 1 jun 2020 at 9am but when i reached the location (Sana kirana store bilal nagar) at 8:30 am i did not find the car and reached their customer service. First she told me that they will deliver it at 9am, i waited until 9:10 am and also tried to contact her but to no avail. At 9:15 am when i took a cab back i got a call from them asking me to go to shamshad to pick up the car i told it was not possible for me but asked them to deliver the car to my location and also offered to pay extra but they said it was not possible for them and said they my full money will be refunded in 14 days. Then after one week i call the customer service and they told me the refund was not yet initiated but however they have kept it in process now and will take another 2 weeks. Then after 2 days i called to know the status of my refund and they said it will be done in two weeks. Since they i tried to reach out to them through calls and many emails but to no avail. Today it's been 23 days and my money is not refunded.

Hi made a booking which gor cancelled and again i made a booking having same duration and all. 13th of June it was completed and with all the formalities i submitted back the rented vehicle. Instantly after that i received a mail from Zoomcar about the calculated refund amount but till date even after following up with the team, no one has l reverted back to me and no update is received wether the amount is initiated or not. As per their policy it says max 7 days to settle the amount but seems like they are also not happy with their policy as it is obviously took time more than that.

ID: JPS6NY637

Again posting about this with the hope that here they'll act as more responsible customer service provider and will try to fix this asap.

Refund pending and no response received from company although after complaining again and again