Zoomcar Complaints & Reviews

Address: Indore, Madhya Pradesh

I booked a zoomcar on 11 oct 19. I started my trip and after 1km car stopped and not strating. I raised a complaint and contacted customer care. Customer care representative asked me to leave the car at the breakdown location and locked the car. They cancelled my booking and refund was about to credit on 22 oct 19, 04:20 PM. My refund still not credited. I raised complaint 4 times and every time i m getting the same reply on mail.the reply is..

"Hi satendra Singh Jadon,

Your booking JPS6X6LWA is now complete. Hope you had a great trip!

We will quickly validate any re-imbursements or charges on your booking. This will help us calculate and process the refund due to you. We want you to know where your money is, so we will send you an email once we have settled your booking.

Regards,
Team Zoomcar"

Pls take necessary action and refund my money at the earliest
Thank you
Regards
Satendra jadon
Contact-[protected]

Dec 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the trouble caused during your reservation. In regards to the vehicle condition. Upon checking the refund has been already credited from our end to your source account. We believe our team has already shared the required transaction details. Please have a check with your respective bank if the amount is not reflecting in your bank account.

Regards,
Imran
Zoomcar

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Navodynjadon

from Bengaluru, Karnataka

Nov 15, 2019

@zoomcar, for ur kind of information i booked 2 car on the same day, one booking cancelled by zoomcar and redund of the same booking credited back but refund of this booking still not credited in my bank ammount. Refunded ammount was 5640 and pending amount is 5512.
Regards
Satendra jadon
[protected]

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Zoomcar Customer Care's response, Nov 19, 2019

Verified Support

Hello User,

Greetings!

We understand your concern here. Upon checking on the booking ID JPS6X6LWA, the refund of Rs 5512/- has been already initiated from our end on 12/11/2019, which will be credited to your source account in 5-15 days.

Regards,
Imran
Zoomcar

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Address: New Delhi, Delhi, 110008

Website: www.zoomcar.com

I booked a car from zoomcar on 7/10/19 from 2 pm to 11 pm and i've following complaints regarding their service.

1. I did not receive location of the car till 2:15 pm which
Was given to me after calling them twice.
2. On reaching the location the car was not there and
The support executive also wasn't able to locate it.
3. Finally found the car at some other location at
3:15pm and started the trip.
4. The car broke down after running about 120kms
Around 7 pm.
5. The support executive told us to wait till the vehicle
Get towed without providing any alternate vehicle or
Any further accommodation to way back.
6. We were deserted by zoomcar in the mid highway of
Mujjafarnagar at 9:00 pm after the vehicle was taken.
7. The support executives were insensitive to our
Problem denying any kind of help or support stating
That they can't do anything else.
8. When i threatened to file a case against them the
Executive said that they will provide full cooperation
With full refund and compensation for their inability
To provide accommodation for way back.

Now they have provided me with the refund of just ₹913 (Total of ₹2413 including ₹1500 for fuel reimbursement) while the booking amount was ₹2054.
And when i called them back they straight away denied to help saying that this was all they can do.
While in their policies it has been mentioned that in case of a breakdown in which the person who booked the car is not responsible the company will provide the full refund of the trip. I've attached the screenshot of that.

Booking id:- jps66k170

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Zoomcar Customer Care's response Hello Sumesh,

Greetings!

We understand your disappointment here. Please accept our sincere apologies for the trouble that you had to go through. We believe our team has already reached out to you on the above escalation raised. We regret to inform you we will not be able to process more refund here. The offered resolution is the maximum in this case. Hoping for your kind understanding in this regard. Rest assured, necessary measures shall be taken to minimize such issues in future.

Regards,
Imran
Zoomcar

Nov 14, 2019

Updated by Sumesh Yadav Care to tell me why I am not eligible for refund and what was the reason for breakdown of car.
And no I've not been contacted by your team regarding this.
If you are not providing a full refund, I need to know the reason for that as your policy mentions full refund in case of a breakdown which is not user's fault.

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Sumesh Yadav

from New Delhi, Delhi

Nov 14, 2019

Care to tell me why I am not eligible for refund and what was the reason for breakdown of car.
And no I've not been contacted by your team regarding this.

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Website: www.zoomcar.com

I have not received any refund for booking id - jps6xg8xh, jps6xg837, jps6xg8lf and jps6xg8ul for over 2 months and not getting any proper support from the team.
The total refund is 15038 inr. As it is a huge amount i want necessary actions to be taken so that i can get my refund as soon as possible.
After repeatedly mailing i just get replies that they have processed but they fail to provide me with the uti (Unique transaction id) for each refund they made. I just want my refund, also i don't get call support from zoomcar which is very bad.

Dec 14, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Zoomcar Customer Care's response Hello Avipsa,

Greetings!

We understand your concern here. Upon checking on all four booking IDs, the refund has been already credited from our end to your source account. We believe our team has already shared the required transaction detail for your reference. However, please share the bank statement from 14 Aug 2019 to till date through contact us page from your Zoomcar account to have a check.

Regards,
Imran
Zoomcar

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Address: Btm 4th stage, 560076

1st email response.:
Hi, i found false daamage charges of 10k pending on my zoom car account. The vehicle was returned the way i took it from the place it was alternatively allocated without an executive. I just drove for 30 kms against 50kms which i have booked for in a safe and secure manner. Seems like insiders are working for car owners in benefit of the already damaged (Multiple damages as per images already uploaded) with 65000+ kms driven vehicle. The life of the vehicle is close to an end. \i wanted to meet the owner of the car, supervisor of the shift, inspector who reported so called interior damages, fleet manager to discuss and take the matter ahead. I don\'t mind speaking my friend greg moran. Charge of 10 k is falsely levied and no one calls me to talk about this. Handling via email.
Seems like this has become their daily routine.

Zoomcar responds:dear praveen kumar rapolu,

Thank you for writing in.

We understand that you are disappointed about the damage charges levied on your booking. We request you to go through our policy for charges here:
https://www.zoomcar.com/policy#feePolicy. for the charge against damage type click https://www.zoomcar.com/damage_charges and select the booked vehicle from the dropdown.

Should you feel that the charges added are not according to the policy or/and you claim it to be a wrong charge, please write back to us attaching the images of the vehicle with properties of the image and we will re-validate the charges for you.

Regards,
Team zoomcar

Second email response sent:

Omg!!! What the hell is happening.

What are you up to.

All the damages were already highlighted in red before proceeding with the ride not allowing me to upload any further images on your very app.

After the completion of ride i even approached your help center to inform that there are errors uploading pictures and asked to check him if atleast the fuel bill is uploaded as a refund was expected out of that.

You can investigate all the records of the vehicle no 4112 whether or not any or all damages are old or new. The vehicle is driven 65000 kms. If it's an app error all those images in the previous booking of the very vehicle might be existing.

This is sheer lack of responsibility in keeping up with the records of your fleet, vehicle condition, zoomcar application and unproven ununthorised way of disbursing and receiving of booking without an executive at the slum locations.

I usually choose bomma vallu to pick it from hotel ibis.in fact i received the email for the same location and then changed to slum.

I would have settled this then and there with executive help. I handedover the vehicle as it was when received.

All the proofs will come on its own when the issue is further investigated from the previous booking. Being loyal to you since so many years, you have given me a good prize.

I need a response from mr. Moran.

Zoom car still not bothered to call after 12 hours of this email

Dec 14, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Zoomcar Customer Care's response Hello Praveen,

Greetings!

We are sorry to know that there is a discrepancy in the billing. Kindly share the booking ID for our reference, we will check on the complaint raised and we will share an update.

Regards,
Ramya. S

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I had a booking of Tata Tiago from 14th October to 15th October, midnight I got the call regarding car being not available and they changed it to Creta. I took the car did a check and clicked the photographs and completed my journey on 14th itself. When completed I did get a text that trip has been completed and the inspection will be done and any outstanding or any charges will be charged within 24 hours. After 24 hours I got a texts that my booking has been completed and there are no outstanding charges (which is ofc received after the inspection done). The story started from here now on 31st October i got a text that outstanding amount of 10000 is there. I called customer support the told me charges were valid and they wonâ€™t wave it off.
Now to be clear
1. The inspection was to be done within 24 hours of periods which I got that text that thereâ€™s no outstanding.
2. Your vehicle may have been booked or used by zap executive in those 15 days which leads to they must be responsible for the damage.
3. Your vehicle wasnâ€™t taken from the hub it was parked on road, which certainly I am not responsible if any damage is done in those 15 days
4. What if it was all planned you changed the booking and applied all charges to me and the underbody damage was already done before I took the vehicle, ofc there isnâ€™t any option to upload underbody damage or your company has any policy for so.
5. I went through your damage policy there isnâ€™t any damage fee for so.

Your customer care executive simple told me â€œsir apki zimedari hai car ke niche dkh ke leke jana thaâ€ how will I roll down to some vehicle and check that too 5:00am in morning. Atleast train your customer care to do sensible talks.

I have all the messages, mails and photographs of the vehicle, if I keep going through the problem you are providing me with Iâ€™ll simply file a case in consumer forum.
Go check the history of my account how many bookings have been made and this is how you treat your prime and super miler customers.

Booking Id: JPS6X6XWR

Dec 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Zoomcar Customer Care's response Hello Mahi,

Greetings!

Please accept our apologies for the inconvenience caused. Unfortunately, owing to the vehicle shortage, we had to allocate the alternate vehicle. With regard to the damage charge, we did have a check and see that the charge levied is invalid. Therefore, we have reversed the charge. Once again, we apologize for the trouble caused.

Regards,
Ramya. S

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Address: Zoomcar, 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore-560008, Bangalore, Karnataka

My name is manu paruthi. I want to narrate to you a series of incidents and then seek advice/ redressal to my grievances.

I booked a self-drive car for self and family through zoomcar at hyderabad. One of the reasons for taking this option was that my wife had a mild sprain in the lower back and we didnâ€™t want to get into the hassle of booking cabs and the waiting involved while we were at hyderabad. The details of the...

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Dear all, we have multiple apps in the market to purchase or to place any booking. So a first-time user who doesn't know anything about the refund rates is approaching the zoom car and he made a booking. Next day morning he wanted to cancel the same because of certain issues and that time he is getting a shock that the refund amount is 50% only and the cancellation charges are 50% if we do the cancellation within 24 hours. This is agreeable but i have not notified about the charges at any point while i make a booking. The app should show what is the refund amounts at various stages while placing the booking which didn't happen. 20% cancellation charges are agreeable but 50% is really pathetic for their service. We need to pick up and drop the car putting out efforts after all these they charge 50% cancellation fees?

My point is clear the poor app doesn't notify about the cancellation charges while i made the booking. If i would have notified i would not have made the booking. If it's in person the agent will say about all the things since its online app should show the details to the customer before they make a booking.

The worst part when we raised this genuinely all the customer care agents says that we need to read the agreement and policies available on the website before we place the booking. What world they are in? Even when placing a booking they won't read such things on the websites so come on to the real world people.

I got only 50% amount and need 30% more of the amount which is rs 260. Kindly made this to me.

My user id: [protected]@gmail.com
Booking id: jps66i1bt
Booking made on: 27th october

Dec 9, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2019

Zoomcar Customer Care's response Hello Pradep,

Greetings!

We understand your concern here. Please note the cancellation charge is levied as per the policy, we do have mentioned in the app about the cancellation, here's the link for your reference https://www.zoomcar.com/policy#feePolicy. The charge is valid, we regret we will not be able to do much in this case. Hoping for your understanding in this regard.

Regards,
Ramya. S

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D

Divi Shivle

from Mumbai, Maharashtra

Nov 8, 2019

Hi,
I tried to book online but after the bank charges were deducted I got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps I should take now to get my money back.

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Zoomcar Customer Care's response, Nov 9, 2019

Verified Support

Hello Devi,

Greetings!

We understand your concern here. We are sorry to know that the amount is deducted and the booking is unconfirmed. Please share the registered mail id for us to have a check.

Regards,
ImranZoomcar

V

Vikas R Bhat

Jan 30, 2024

Hello,

I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver arrived late at 2:44 pm. The car shown in the app differed from the one provided.

Despite discussing the issue with the driver, we opted not to proceed with the rental. The driver suggested canceling the ride and assured us of a full refund.

Attempts to contact the host and customer care were unsuccessful, with no response or assistance provided.

We urge Zoomcar helpline to review our predicament and issue a complete refund promptly.

Thank you,
Vikas

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By booking id is jps6x9hwb. I booked car mainly based on pickup point, i chose near to mgbs busstation hyderabad, pickup time is 7 am. To my surprise when i arrived the pickup point is somewhere inside old city where the roads are narrow and gps location was not routable. I wasted 2 hours in locating the car, i did not have choice of cancelling as cancelling at the last moment i had to loose money. I had dropped car in mgbs bus station. For this hey charged around 3000/- and its very bad practice as you changed location without my consent. Had i been informed about its location, i would have rejected outright, and would have made alternative arrangments.
I got a recovery notice for rs 4200/.. I am ready to pay execess km charge.
Zoom car, please revert those charges, location charges as this is your mistake.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Zoomcar Customer Care's response Hello Srinivas,

Greetings!

We understand your concern here. Upon checking the booking was confirmed based on the inputs which you have selected while making the booking. Please note, as per the policy, you have to return the vehicle back to the same location. As you have dropped the vehicle in a different location. Hence, we regret to inform you the levied charges are valid.

Regards,
Imran
Zoomcar

Nov 07, 2019

Updated by srinivasp222222 "Upon checking the booking was confirmed based on the inputs which you have selected while making the booking",

final pickup was not based on above condition.. you call me now and threaten to levy 18% interest charge which is not mentioned in agreement... what kind of business you are dealing with..

Nov 07, 2019

Updated by srinivasp222222 as discussed, will pay 1200/- for execess km driven and will settle this. you want to take legal course, which you have initiated already, i will also take legal course by submitting complaint with consumers forum, bangalore.

Nov 07, 2019

Updated by srinivasp222222 will post on public forms and will tell my friends about your behavior towards customers., will discourage any person having thought of taking self driving cars. i dont think if you deal customers like you will sustain, now i have decided not to drive any cards, forget about Zoom.. pathetic

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Hello, i'm seyieletuo usou and im a regular customer and i have being blacklisted i don't know the reason, i have book 5 times from zoom n my phone hangs alot so i have reset my phone n created a new account with same dl and i have being using and after one month i bought new phone so i have created a new account and they said i have been blacklisted and i cant use their service. Please can you guys help me out and solve this blacklisted issue at the earliest so that i can use the zoomcar again.

Dec 5, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2019

Zoomcar Customer Care's response Hello Seyie,

We are sorry about the blacklist of the account. Please share the email ID for our reference, we will have it checked.

Regards,
Ramya. S

Nov 03, 2019

Updated by seyie kells He is my email ID [protected]@gmail.com please help me out n resolve this blacklisted issue at the earliest thank you

Verified Support

Nov 04, 2019

Zoomcar Customer Care's response Hello Seyie,

The email ID is protected, therefore, please drop an email through the contact us page so that we will have this checked.

Regards,
Ramya. S

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S

Shivanvita Chowdary

from Hyderabad, Telangana

Nov 5, 2019

I haven't received my refund yet for the zoomcar booking on 12th October, 2019.

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Zoomcar Customer Care's response, Nov 6, 2019

Verified Support

Hello Shivanvita,

Greetings!

We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.

Regards,
Imran
Zoomcar

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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore â€“ 560008, Ranga Reddy, Andhra Pradesh, 500019

Website: Zoomcar.com

Date of incident : 18 - october - 2019
Order number : jps6xbl88

Dear consumer complaints forum,

This is a complaint against zoom car for charging us unnecessarily despite there being no fault from our side.

We had booked hyundai verna numbered ts07uh1342 for 3 days starting from 17th at 9.00 p. M and started our trip on 18th oct at around 1:00 a. M.
Few hours after we started the journey in less than 100 km at around 3.00 a. M we had a trouble i. E., some noise originated from engine so we stopped and contacted zoomcar customer care when one of the personnel had asked us to continue with the car and informed that there wouldn't be any problem. This is when we saw that there was no oil in the engine, so we filled the oil as directed by the customer care at a nearby petrol pump bearing the charges.
We even told him to change the car but he refused to do so.

Some time later the problem occurred again constantly, so we pulled over and opened the hood (Bonnet) and saw that there was oil spillage from the engine. So, we contacted the support again and handed over the car by parking it in a village and told the customer care executive, who locked the car. They did not arrange any alternate vehicle or cab so, we had to bear extra charges for our travel apart from the charges paid for zoom car booking. The customer care executive while handing over the car confirmed that we will be given the full refund after checking the car.

Now, we have been charged with rs.2, 00, 000 for a no fault from us. We had payed rs.26, 000 for the car (Fuel & oil charges) and we are now in demand for the refund.
We have complaints against zoomcar as they have provided a faulty car and urge them to know the blunders they had created due to which we have to incur loss for our trip (Travelling & hotel charges).
We faced a lot of problems due to this breakdown of the car as we didn`t get any transport from there and had to travel for 22 hours for 10 hour journey.
When the executive told us that they will provide the car servicing history, but they are now saying it is interal and will not be provided and they had made false promises and are now neglecting.
As the zoomcar calls are recorded for training and quality purposes, please check the call recordings in order to verify the details

We contacted their customer care frequently & communicated over twitter for refunding our amount, but they deny any fair resolution for this.
Kindly resolve this issue as soon as possible.

Thank you

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2019

Zoomcar Customer Care's response Hello Sanjay,

Greetings!

We understand your concern here. We did check the booking and see that our team has already shared an update on the levied charge. Please note the charge is added post the complete inspection of the vehicle. The charge is valid as the underbody of the vehicle is damaged also, there is a huge impact in the engine. Unfortunately, we will not be able to waive off the charge. Hoping for your understanding in this regard.

Regards,
Ramya. S

Nov 12, 2019

Updated by sanjay.bagelikar Hello Zoomcar,

We just drove 100 km and the vehicle stopped functioning normally which is not our fault and for the matter of fact, we had called the customer care over phone and followed the instructions given to us.Please review our customer care interaction history data with the car breakdown timing and verify before reverting on this matter.

We do not want your lame excuses and just want you to know that this is a case of irresponsible service provided by you.Kindly let us know who would have been responsible if the car exploded in such case.

We have followed all the instructions while we were on the trip and hence we are not accountable for this damage.

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U

Unkown Unkown

from Mumbai, Maharashtra

Nov 5, 2019

I tried to book the car amount has been deducted from my account and car not booked again I tried booking that time also same happened totally for two times amount 616+616 has deducted but car is not booked

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Zoomcar Customer Care's response, Nov 6, 2019

Verified Support

Hello User,

Greetings!

We are sorry to know that the amount is deducted and the booking is unconfirmed. Please share the registered mail ID for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar

B

Bibekananda BurhaGohain

from Mumbai, Maharashtra

Nov 5, 2019

Hi, myself Bibekananda buragohain. In 15th October, 2019 I had cancelled a booking of booking id JPS6XNWTN . But the refund amount has not been received .

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Zoomcar Customer Care's response, Nov 6, 2019

Verified Support

Hello Bibekananda,

Greetings!

We regret to know that you have not received the refund. Upon checking, we see that the refund is successfully settled in the account through which you have made the payment of the booking. Therefore, you will have to check with the card-issuing authority to know about the transaction. Here's the transaction number for your reference 210003142898.

Regards,
Ramya. S

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Address: Hyderabad, Andhra Pradesh, 500084

I have to get more rs. 360. The vehicle didn't have 10% fuel, check the image attached, it had 7% fuel,, which when i clicked on it, it didn't let me enter the same number (7) again, the minimum that can be entered was 10%, so i entered 10 %, you can check this in your app. And also i don't know what mileage that car would give in that condition, unserviced, can be seen from the condition of the car, check the images, also car is driven within the city so obviously fuel will be consumed and that is the reason we opt for with fuel and didn't go for no fuel vehicle. I got the car after talking to your support 5 times, you guys changed two cars. Originally i booked swift automatic madhapur location before 4 days, which you guys told me that the car is not available just before 4 hours of the pickup time and then left me with options which had other cars and another automatic far from my location almost 7 kms, in city 7 kms is too much, (You will give cab money but who will give time), which when i reached the location found that the car had damaged front bumper, red color car. After which i contacted you, asked me to upload the pics, and then i waited and after discussion i was given this car again in another location, i again had to travel to that location and pick this car which was with almost no fuel and in very very dirty condition. But since i had plans that day i had to take it as no other option and i managed but was extremely disappointed. I had to contact you again and had to car wash and refuel it, i have bank receipts from which i paid the fuel bill and the also the fuel bill, you may check with the petrol pump, it is a famous pump within area. I aint doing any fraud here nor want any extra money. I'm just asking you my money. I refueled your car and i should get my money. I have booked car with fuel and driving in city can consume fuel. And also i have driven 70 kms. Mileage also depends upon the car condition and also the fuel guage shows 10% differences of the fuel which can't attribute to exact measurements which you are talking. You should check the customers travel history with you before denying completely to help something which is 100% genuine. Money is hard earned and we travel with you bcz of trust and your guarantee to support but such behaviour defenitely discourages us to go with you. There are many others in the market. I don't have any need to threaten, this is a suggestion and a request from one of your users which well wishes you. Its just around rs. 400 but that is not the thing, it is the trust which breaks. I hope you would check into this and help further.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2019

Zoomcar Customer Care's response Hello Krishna,

Greetings!

We regret due to a shortage of vehicle we were unable to provide the booking vehilce. Please accept our sincere apologies for the trouble that you had to go through. We are already working on our negative inventory to ensure such escalation are reduced and we serve well to our customers. With regards to fuel refund, upon checking we have initiated the fuel refund as on the estimate calcuated on the booking. We regret to inform you we will not be able to process more refund here.

Regards,
Imran
Zoomvcar

Nov 03, 2019

Updated by Krishna7p I have booked the car with fuel. Do u not see that. You will just stick to your point, huh ?? ... Seriously, you think you drank that fuel ???... Don't u see the receipts I have you and the bank receipts... So does it mean if I take with fuel vehicle also I have to pay for the fuel... In that case I would take the vehicle without fuel. Please u guys have to consider and sayings of the customers point also ...

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Address: Chennai, Tamil Nadu

Hi,

My trip booking id is jps6xnsk1. As i had to cancel the plan due to rain, i have cancelled the booking on 16th october and the app said the refund amount of rs.7170 will be initiated. But the amount is not refunded even after 3 weeks. I have tried calling the customer care number and tried sending emails, but i did not get a response. Please help with the same.

Thanks
Rathish

Nov 3, 2019

Complaint marked as Resolved

Amount refunded

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2019

Zoomcar Customer Care's response Hello Rathish,

Greetings!

We are sorry to know that you have not received the refund. We did have a check and we have now created the refund through IMPS, an option stating "Get Refund" shall get highlighted under the respective booking ID in your application. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S

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S

Surajjadhav9449

from Mumbai, Maharashtra

Nov 5, 2019

Yesterday I tried to book a car and booking got failed twice. Money also got deducted. I wrote a mail to support team but there was no response. I couldn't find any customer support number.

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Zoomcar Customer Care's response, Nov 6, 2019

Verified Support

Hello Suraj,

We are sorry to know that the amount is debited from your account and for not being responded to the email. Please share the email ID for our reference, we will have this checked and we will share an update.

Regards,
Ramya. S

K

kanishk21

from Delhi, Delhi

Nov 5, 2019

Hi,
I was illegally charged an amount of Rs.1496 which got auto debited from my account.
I filed a complain to my bank regarding an auto debit, which is a fraud by itself.
The bank says that the zoomcar merchant isn't responding.
It is such a shame to see Zoomcar work like that.
Such Thieves.

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Zoomcar Customer Care's response, Nov 6, 2019

Verified Support

Hello Kanish,

Greetings!

We apologize to know that there is a discrepancy in the billing. Kindly share the booking ID, we will have this checked.

Regards,
Ramya. S

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Address: Bangalore, Karnataka, 560100

Dear team, i have sent a detailed e-mail with all my queries on 30th oct 2019 at 7:58am form "sravankumar. [protected]@gmailcom" to '[protected]@zoomcar.com'.

Please see the details below (Coping email content)

Dear team,

I had a trip strted on 29 oct2019 and completed on the same day. Booking id is jps66iwp7.

There is an out standing amount of rs426, which was due to late return. This is wrong projection. I have few issues related to this

1) the car is supposed to be delivered at keys hotel, hosur road (Pls check the screen shot attached). But, when i reach keys hotel at 6am,, i realized that location is changed. So, i took a auto to reach the new location paying rs 200. The car location was again showing wrongly. I called the call center and they gave me coordinates then found the car at 7am.

1) dealy isse: this 1 hour dealy is zoom car service mistake. Please pay me late hand over charges and auto charges of rs200, for changing location. So, i should get 426+200=626 rupees. Please arrange for refund as soon as possible.

2) fuel issue: in the beging diesel was 15%. At the time of return there is about 25% fuel. Iam attaching fuel bill as a proof. Which means, you should refund money for 3lts diesel. Please start the refurnd process as soon as possible.

3) deposit (Re tuning car) issue: the deposit of car is supposed to be at 9 pm. I am at the location by 9:06 pm. I have started checkout process by 9:10 pm. Please check. At that location, network was slow. Also. It was heavily raining. So, to take 360 degree view photos, it took long time. This is again zoom cars mistake, for selecting a remote location.

As a summary. You are due to pay me 626+220= rs 826. And waiver of out standing amount of rs 426 (Late return charges).

I am a customer zoom car service since 2 years. I am very dis pointed with this trip, on top of that you are enforcing charges on me. This is really a awkward situation situation.

Regards,
Sravan
[protected]

Dec 11, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Zoomcar Customer Care's response Hello Sravan,

Greetings!

Please accept our sincere apologies for the trouble that you had to go through. Upon checking, as per the GPS report, the vehicle was available at the location which we shared. However, as you find difficulties to find out the pick-up location, as an exception, we have reversed the late fee and late charges. Unfortunately, we regret to inform you we will not be able to process any refund here.

Regards,
Imran
Zoomcar

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I have completed my trip on 12th october 2019 and i have not received my security refund amount back until now. Accordingly to the policy, the amount will be reflected 15 days after the completion of the trip and today is the 19th day. Worst service i have ever seen. I don't understand why it takes so long to refund the amount. Very poor experience. I have sent them emails but i have not received any resonable response.

Dec 1, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Zoomcar Customer Care's response Hello Shivanvita,

Greetings!

We are sorry to know that you have not received the refund. Upon checking, we see that the refund is successfully settled in the account through which you have made the payment of the booking. Kindly drop an email through the contact us page so that we can share the transaction detail.

Regards,
Ramya. S

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I have tried twice to book Zoom Car on 30th Oct, it failed both the times. But the amount got deducted from my Credit card. After two days they have initiated refund for one transaction and I received the refund, but other transaction is still pending. Kindly look into this and resolve at the earliest. JPS66IAOS is the booking ID for your reference.

Sep 9, 2021

Complaint marked as Resolved

Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Zoomcar Customer Care's response Hello Anand,

Greetings!

We are sorry to know that you have not received the refund. We request you to wait for 24 hours so that you shall receive the confirmation of the refund. The refund shall be processed back to the same source through which you have made the payment of the booking.

Regards,
Ramya. S

Nov 07, 2019

Updated by Sunny_Anand Hello Ramya,

Thank you very much for the prompt response. I have received message from Zoom car to update my bank details in order to initiate refund. But when I tried to do that I'm getting an error in the App. Attached screenshots for your reference.

Verified Support

Nov 07, 2019

Zoomcar Customer Care's response Hello Sunny,

Greetings!

We have rectified the same and released the amount through IMPS. You can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID.

Regard
Wasim
Zoomcar

Nov 08, 2019

Updated by Sunny_Anand Hello Wasim,

The issue still remains the same. I have tried rebooting my mobile once, but still no use. I have received the message from Zoom car again today to update bank details to initiate refund. Kindly look into this and resolve at the earliest.

Nov 10, 2019

Updated by Sunny_Anand My issue is resolved. Thank you

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My booking for zoomcar (Booking id - jps6xucx4) was completed on 8th october, and a refund of rs 6621 is still pending. The car i initially booked was a hyundai creta, which was later changed to a maruti brezza by zoomcar, due to unavailability of creta. The refund pending is still showing in the zoomcar app. Multiple emails have been send, all i got was generic replies.

Nov 5, 2019

Complaint marked as Resolved

Refund issued. Still its appalling that i have to post it here for the issue to get resolved. Zoomcar should have rather provided a channel to escalate and solve such issues directly.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2019

Zoomcar Customer Care's response Hello Deepak,

Greetings!

Upon checking, we see that the refund was not released due to a technical glitch. We have rectified the same and released the amount through IMPS. You can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID.

Regard
Wasim
Zoomcar

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Zoom Car — refund pending

1 Review
India
kapadiadhruv on Sep 27, 2019
Mark as Resolved

Dear sir, i tried booking zoomcar on 20th april 2019 using bhim upi and the same failed and my amount was debited, and then later on i booked it using my debit card. I contacted zoomcar regarding the failed transaction and they said that the amount has not reached to us and asked me to contact my banking authorities. So i raised a complaint with my bank and bhim upi regarding the same. The resolution provided by both of them stated that amount has already been credited to zoomcar's account. And then i contacted zoomcar's with all the proofs and mail, but they are still denying it.
The details are as follows :-
Transaction id:[protected]
Date: 20/04/19
Amount: 698
Merchant name:- zoomcar.
Registered Email Id:- [protected]@gmail.com
I am also attaching the screenshots of resolution received from bank's and bhim upi end.

Dec 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

Zoomcar Customer Care's response Hello Dhruv,

Greetings!

We understand your concern here. Upon checking the first transaction which you have made, unfortunately, it was a failed transaction which we have not received if the amount is debited from your bank account. Please have a check with your respective bank on the same.

Regards,
Imran

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Address: Tolichowki, Hyderabad, Telangana, 500008

I have booked a car (Swift) with zoom car and after the booking was completed i had an update from them zoom car stating that i have to pay an additional charges of inr 7000 with a tag of "inconvenience fee" stating that i have misplaced rc which i did not do. Zoom car people were not even aware that i have returned the car in the same conditions, and they claim that they are providing the charges because of some inconvenience and not ready to justify the charges even though after asking in many emails.

They are unable to answer my queries and keep on ignoring the email and sending payments reminders and notices and threatening me that i will be charged under criminal offence where i'm sure that i did nothing wrong.

I do not think i'm the first person to report this as there are many issues which have been raised.

I have valid proofs to prove my self correct and not guilty.

Dec 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2019

Zoomcar Customer Care's response Hello Mohammed,

Greetings!

We understand your concern here. We are sorry if there is any discrepancy in the charges. Please share the booking ID for us to have a check and assist you on the same.

Regards,
Imran

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Zoomcar thief.

I have made the booking with id jps6xnixj and deposit the 5000rupees as refund amount.

The car were breakdown in med of booking duration and i return it with extra fuel + less km + less time and with 1000 rupees repairing coast agreed by zoomcar.

Now they have to pay me 5000+1000+1000+2000
Total amount agreed by their team inr9000.

They are not ready to pay me back anything. They mentioned in email about outstanding with any description or justification.

Very disappointed.

Mohammed imran

Dec 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2019

Zoomcar Customer Care's response Hello Mohammed,

Greetings!

We are sorry for the trouble caused. Rest assured, our team will reach out to you shortly with an update.

Regard
Wasim
Zoomcar

Nov 07, 2019

Updated by mohammadriyaz922019 Zoom Car reversal the charges and written the deposit amount 5000 rupees.
But when I asked for maintenance amount which is agreed with their team so they are making some nonsense story. Please see below email reply which I made by email.

See the trailing mail from your team with acceptance of incompetence.

Do not tell me about this nonsense stories about kerosene or anything.

See below what happened on 17th October, I have all the telephonic record conversation with your representative Mr. Mohammed.

1. Car stopped and not starting on highway

2. I called you customers service and they advised me to take it to local mechanic

3. Mechanic told me that there is low engine oil and I informed to your customer care agent.

4. Your customers care agent talked to Mechanic since I don't have knowledge about it.

5. Mechanic explained to him

6. Your agent told me to proceed with 1000 rupees oil replacement an[censored]pload the bill

7. Mechanic replaced the oil and then we start the car

8. After starting mechanic found that the coolent line is burst (damaged) due to heat

9. Mechanic advised me to replace it

10. I called your agent and he agreed to take car tow from place and refunds the remaining amount.

Get all the true information from your team and come back to me.

Accepted email with their mistakes

[protected] Forwarded message[protected]
From: Zoomcar Help via SugarCRM <[protected]@zoomcar.com>
Date: Tue, 5 Nov 2019, 5:58 pm
Subject: Re: [CASE:1501741] (Query Related to Billing and Charges -> I see an Outstanding Amount against my account)
To: <[protected]@gmail.com>

Hi Mohammed,

Greetings from Zoomcar!

Thank you for writing in.

We apologize for the inconvenience caused. Due to unforeseen circumstance, the vehicle damage fee has been added to the booking ID: JPS6XNIXJ, we did investigate the charges internally and found it was incorrect. Hence, we would like to inform you that the damage charges have been reversed. Hope this resolves your query.

Further queries, feel free to contact us.

Regards,
Stephen Raj
Team Zoomcar

Email when I asked maintenance bill payment. (Making new stories about kerosene, sure due to kerosene the coolent line damaged??? Whats the relationship between kerosene and coolent line???)

[protected] Forwarded message[protected]
From: Zoomcar Help via SugarCRM <[protected]@zoomcar.com>
Date: Thu, 7 Nov 2019, 5:39 pm
Subject: Re: [CASE:1512072] (Query Related to Upload Bills -> Maintenance Bills)
To: <[protected]@gmail.com>

Hi Mohammed,

Greetings from Zoomcar!

Thank you for writing in.

With reference to your booking ID: JPS6XNIXJ, we are sorry to inform you that we would not be able to process the refund has the vehicle was fueled with kerosene and the front coolant pipe has been impacted. Hence, we have added the damage charges of Rs.10000/-. We request you to clear the outstanding amount at the earliest.

Further queries, feel free to contact us.

Regards,
Stephen Raj
Team Zoomcar

Verified Support

Nov 08, 2019

Zoomcar Customer Care's response Hello Mohammed,

We are sorry for the miss here. We did recheck the issue and see that the levied charge is valid as the vehicle was fueled with the Kerosene. The charge is valid, we are sorry we will not be able to do much in this case.

Regards,
Ramya. S

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Address: Coimbatore, Tamil Nadu, 641006

Booking I'D JPS6XBWY8
I travelled on 7th Oct and paid 2791 in advance and filled the fuel for rs 500 end of the trip there was 780 excess amount to be paid, we uploaded the fuel bill too. for fuel, the charges are reduced from the total. which was ok
there was a big calculation mistake in the zoom app
instead of just adding the excess amount 780, they again added already paid amount 2791 and calculated as 2791+780-500 = 3071, and deducted 3279 from my credit card, where rs 208 not sure why they added it.

App Shows refund amount of 2999, but not received till date

not sure how to contact them not able to contact with the specified zoom numbers

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2019

Zoomcar Customer Care's response Hello Manjushree,

Greetings!

We are sorry for the trouble caused. We did check the booking and see that you had to pay the security deposit while making the booking. As the same was not paid, the amount was auto deducted through the pre-authorization option.

Rest assured, the amount of RS. 2999 will be added to the booking and released within 24-48 hours.

Regards,
Appachu
Zoomcar

Nov 01, 2019

Updated by manjushree123 Thanks, Consumer Complaints forum and Zoom car team I received my refund amount, I kindly request zoom car team to respond to the mail sent to "[protected]@zoomcar.com" because we have only this mode of contact

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Vishal katariaZx

from Abohar, Punjab

Oct 31, 2019

My booking is cancelled and donâ€™t know the reasons. But customer service told me and also received massage from zoomcar that your amount will be refund fully in your bank account before 21/10/2019. I havenâ€™t received any money till now.
My registered mobile number is- [protected]
Aditya Revoo

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A

abhishek parasa

from Delhi, Delhi

Oct 31, 2019

I made booking foor 26th october 2019 for verna, money debited from card but payment failure happened

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Zoomcar Customer Care's response, Oct 31, 2019

Verified Support

Hello Abhishek.

Greetings!

We are sorry to know that the amount is deducted and the booking is unconfirmed. Please share the registered mail id for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar

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