Zoomcar Complaints & Reviews

Zoom Car — refund pending

1 Review
India
kapadiadhruv on Sep 27, 2019
Mark as Resolved

Dear sir, i tried booking zoomcar on 20th april 2019 using bhim upi and the same failed and my amount was debited, and then later on i booked it using my debit card. I contacted zoomcar regarding the failed transaction and they said that the amount has not reached to us and asked me to contact my banking authorities. So i raised a complaint with my bank and bhim upi regarding the same. The resolution provided by both of them stated that amount has already been credited to zoomcar's account. And then i contacted zoomcar's with all the proofs and mail, but they are still denying it.
The details are as follows :-
Transaction id:[protected]
Date: 20/04/19
Amount: 698
Merchant name:- zoomcar.
Registered Email Id:- [protected]@gmail.com
I am also attaching the screenshots of resolution received from bank's and bhim upi end.

I have booked a car (Swift) with zoom car and after the booking was completed i had an update from them zoom car stating that i have to pay an additional charges of inr 7000 with a tag of "inconvenience fee" stating that i have misplaced rc which i did not do. Zoom car people were not even aware that i have returned the car in the same conditions, and they claim that they are providing the charges because of some inconvenience and not ready to justify the charges even though after asking in many emails.

They are unable to answer my queries and keep on ignoring the email and sending payments reminders and notices and threatening me that i will be charged under criminal offence where i'm sure that i did nothing wrong.

I do not think i'm the first person to report this as there are many issues which have been raised.

I have valid proofs to prove my self correct and not guilty.

Zoomcar thief.

I have made the booking with id jps6xnixj and deposit the 5000rupees as refund amount.

The car were breakdown in med of booking duration and i return it with extra fuel + less km + less time and with 1000 rupees repairing coast agreed by zoomcar.

Now they have to pay me 5000+1000+1000+2000
Total amount agreed by their team inr9000.

They are not ready to pay me back anything. They mentioned in email about outstanding with any description or justification.

Very disappointed.

Mohammed imran

Booking I'D JPS6XBWY8
I travelled on 7th Oct and paid 2791 in advance and filled the fuel for rs 500 end of the trip there was 780 excess amount to be paid, we uploaded the fuel bill too. for fuel, the charges are reduced from the total. which was ok
there was a big calculation mistake in the zoom app
instead of just adding the excess amount 780, they again added already paid amount 2791 and calculated as 2791+780-500 = 3071, and deducted 3279 from my credit card, where rs 208 not sure why they added it.

App Shows refund amount of 2999, but not received till date

not sure how to contact them not able to contact with the specified zoom numbers

I completed a booking in zoomcar on 4th of october, i returned the car on time and gave it in the same condition. They charged me an amount of 3000 and an additional 150 for fuel which is yet not deposited to me. It has been more than 22 days. They gave me an arn no. With which my bank was unable to help me.
Booking id-jps6xbq31
Please assist me if someone can help me regarding this.

This is a case of harrasment by zoomcar customer care and pressurising customers to pay unnecessary charges by putting pressure on them.

I have attched pictures that show the poor condition of the tyre which supports my complaint.

I had booked a zoomcar on 21st october 2019 having booking id jps6671in and it was a tata hexa mh43bp1454. It was a short trip and the car was driven in the city only on concrete roads and no harsh usage of the vehilcle was done..

Before taking the trip, i told the zoomcar customer representative at viman nagar pickup site about thr bad condition of the tyres.. He told me that nothing would happen as it is a short trip about 100kms and showed me how to use the spare tyre just in case.

I had parked the vehicle at konark campus (At the time of parking, all the tyres had air and no signs of a flat tyre could be seen) in pune and went up to sleep for a few hours before returning the car. When i came back, i saw a the flat tyre and called their customer care.. Despite an hour of trying, they were not able to provide me any help and as my booking had only an hour to end, i went out on foot and somehow found a tyre mechanic within 100meters from the car.. I called him, he changed the flat tyre and put on the extra tyre. I drove back the car to the drop site.

I did not ever drive the car with a flat tyre as it was parked at konark campus. It took some time for the tyre to get flat as there was a nail in it which was the cause of the flat tyre.. This is the reason why i could not see the tyre at the time of parking.

Despite all this, zoomcar charged me with rs 8000 for the flat tyre whereas the correct charges would have been just rs 300 according to their policy..

The car was never driven on any bad terrain which could result in such condition.

They have been harassing me by means of call and mail asking me to pay those charges or a legal matter would be initiated against me. I just try to make them understand that it was solely due to wear and tear as the car was driven over 59000 kms, hence i am not liable to pay for anything more tham the flat tyre which is rs 300. They seem to disagree and threaten me with legal notices.. And ask me to pay these charges.

They even told me that the tyre costs rs 10500 and they only charged me with rs 8000 to which i said that i wasnt responsible for 80% of the damage of the tyre and also if they have proof of me being solely responsible, then why are they not they charging the full amount. (I have attched pictures that show the poor condition of the tyre which supports my complaint.) to which they again said that they are escalating the matter to their legal team.

I have attched pictures that show the poor condition of the tyre which supports my complaint.

Thank you

The trip was made on 28th november, 2019. The money for extra kms was paid while dropping the car back. The refund was due in 15 days. It's almost been a month now. The app shows refund is initiated since a long time now. Customer care does not respond at all. The app is also buggy, crashes while making payments. What kind of service is this? Worst experience

I booked 1car for personal use, after journey completed return the car to their person, all photo uploaded properly verified by zoom car app and no due payment message displayed.
But next morning message from zoomcar for rs.500. Due towards car cleaning charges, second morning i received message from my bank rs.10500. Zoomcar deducted towards cleaning and damages. I do not understand how they can charge such unnecessary amount from my account.

Booking id: jps6b0ejp
I had a booking on 24/08/2019 from pune which did not go as planned because ac was not working and poor customer support of zoomcar.
I had reported the issue on the day of booking at 3pm. After multiple calls and spending hours, my issue was not addressed and when i was told i will be provided a replacement vehicle i did not receive the same. When i called the customer support i was told no vehicle is available.
My parents were visiting the town and this booking has caused me nothing but stress and mental torture to make it worse we spent the trip sweating in the car.
This is not at all acceptable.
Also, the customer support team kept telling different things. Whenever an acceptable resolution to the problem was agreed upon the next support person told something entirely different.
I ended my trip after the support staff told that they will reimburse the amount of booking. Pfb booking details.

Scheduled booking time: 2 days 17 hours
Scheduled km: 975

Actual time spent: 1 day 5 hours 32 minutes
Actual kms: 381

But now when i am trying to call customer care i am not able to do so. I have mailed them multiple times but they do not reply and when they do they do not address my issue.
I am not able to express my frustration.
Its 2 months since booking but i have still not got any acceptable response.
So please help me with this issue.

I have returned the car on time but i couldn't find the end trip option in my phone, thus i was contacting the staff which almost took around 30 minute for him to respond and they charged me 409 rs.
The car i got was in a very miserable condition, it was not cleaned, automatic window randomly works and audio system not properly working.
Thus i have no idea on what reason they changed 409

According to the reply given in indian consumer complaints forum dt.,[protected] as i am submitting my details of e-mail - [protected]@gmail.com and my mobele no-[protected]

My name is santosh stg and i zap subscribed swift at car for 36 months and i fulfilled all requisite formalities of the rental company. But, the subscribed car which is not yet delivered even though, made so many complaints in the indian consumer forum. Later, the zoom car sales representatives have given to me information as the subscribed car which is out of stock and will be delivered the zap subscribed car by me within 90 days. The zoom car has given the response to the indian consumer forum as the given complaint by to the forum as resolved status, dt., [protected].
The problem not yet resolved and still, the zap subscribed a car which is not yet delivered to me and not yet given the car number and delivery date. The zoom car sales authorities of zap subscribed are doing un-reasonable delay and besides they are updating the status in indian consumer complaint's forum as resolved. It seems the zoom car company has no sicieririty and punctuality for delivering cars. The company is collecting money from the zap subscribers and after collecting money from the zap subscribers the company is not responding to the zap subscribers

Greetings of the day,
Booking id:jps6fnsio carno:ka03ae7823
This is regarding the issue we have been gone through on 25th march 2019. I have i didn't received the complete answer for the issue. We took hexa car for zoom car local station and we want to spend some time with our family so went to beach and when we want to return back suddenly the car didn't start it shows a message like battery failure, from there on words our bad time starts we thought that zoom car will sort out the issue and time is 8 clk in the night we were 7 people in the beach we tried to call zoom car and its customer care experience is pathetic. We reported to zoom car customer care about our situation and at that time your executives said that there will be no extra charges for the vehicle period under in gone for service condition. We waited there till 11.30 pm then i though its not correct to keep all my family in trouble so i sent my father and mother with my friend to home, trust me its like a ghost day for us because in that beach no one is there. They walked more than 5kms to catch a cab, after that 4 hours of struggling zoom car executive came to resolve the issue and we depend only on zoom car but in that situation also zoom car fails because executive jump start the car and he told us like he cant assure about the car situation it may give us trouble later on, yes its proved again it gave us trouble but this time its horrible we met with an accident in the mid night it happens in a narrow road suddenly a vehicle tried to overtake us and vehicle gave us some sort of jerk fraction of seconds everything goes wrong we hit a pole due to the uncontrolled vehicle and the late night we informed zoom car about the situation and as per their guidance we informed local police and we arranged a towing service in the presence of police next day zoomcar representative took the car and from there on words i am receiving continuous notice followed by every month. How this recovery is made on the basis of excess usage. We have not even completed our ride for the booked time period. Your executives said that there will be no extra charges for the vehicle ride period. And also where is the loss we faced we were left out for over 4 hrs at night at a deserted beach we had to walk for 5km to get a taxi for our family to get out from that place. And now you are charging me for excess usage of the vehicle. How come this is right. And one day your executive called me about this issue for the payment we talked about it and i asked him to just call me after half an hour. From then till now there was no response from your end, and now suddenly you are sending me a notice on excess charge which your company told that there will be no excess charges for the usage. I tried to call the customer care but it says that the number does not exists. Whenever i am receiving a notice at that time itself i want to reply but there is no provision you provided for us. Like this how many notices will you send me. Until i receive a proper explanation i dont want to pay, if i need to pay you have to sort out the below because this whole incident happened just because of lack of vehicle maintenance if zoom car provide proper condition car we haven't gone through this.
It would be really appreciated if you revert back my cab bill (554rps) as well as towing charges (2000rps).
Kindly revert asap. The whole beautiful day becomes as a black day so i dont want to bare any cost of it.
Kindly keep trust on your esteemed organisation. For your reference here i am attaching the cab bill and sorry i am not having any towing bill because it happend in midnight and we are not having any provision to take the same and with your confirmation only we safely arranged the towing & handover the vehicle in police station. Now i receive a reply like you didnt promise but at that time you told us you will refund the towing charge since problem occurred due to the faculty vehicle kindly revert.

This is our booking id: jps6xaa2h

Zoom car guys have sent me there is an outstanding payment of 10, 000 for under body damage during reservation. We know that we didn't damage any of your properties very well. Still zoom car guys sending mail that we did under body damage and you guys didn't send me any proof of damage parts on the day of informing us. How i will believe now that these damages were done by us. Sorry to say this i never experienced like this bad in my life. I am writing this behalf of my friend who is in out of station.

Contact mail id : [protected]@gmail.com

My booking was with zoom car with car creta on 25 oct starting from 5:00am to 11:30pm on the same day with booking id:-jps66chml, i recieved the message from zoom car regarding car booking saying car is available,
And when i reached at location after travelling for half an hour the owner of the card told me that car is unavailable as their previous customer not dropped off the vehicle. So i called customer care of zoom car, the executive told me that i will get a call within 15 min with solution but i didn’t recieved call from their side so again i called them, i called them for 4 times within 2 hours but answer was same like we will call u back after 15 min.
So, after waiting for 3 hours (Because i have some urgent work with the car) i left for the office with my own expenses, this make me loss definitely my credibility in my office as i was late 5 hours to office, also it wasted my time after waiting for their responses and as it was dark in the morning 5:00am it was also a concern regarding safety, and i also had to halt the work for which i booked car.
So i don’t think the company having any responsibility towards their customer.
I faced the issues many times with the company but i think this issue is beyond the sorry thing.

Respected official,
My zap registered mobile number would be [protected] and email id would be [protected]@gmail.com
In the month of september 2019, i had subscribed to a tata tiago by paying a subscription cum security deposit of rs.34, 038
I was promised that the vehicle would be allotted and delivered by 20th october 2019.
Now zoom car says that they are falling short of cars and that the vehicle would be allotted within 75 days from the date of subscribing.
This is not fair as earlier i was promised the car by 20th and i needed the car before diwali.
I wish to cancel the subscription as i am in urgent need of funds. However zoom car people are refusing to return my security deposit.
As per the government regulations, the customer has got every bit of right to demand his money back if the goods/service has not been offered within 30days of making the payment.

Consumer court please take strict actions against zoom car and direct them to refund my rs.34038 upon urgent basis.

Thanks and regards:
Mr. Mathew
Wanowrie - pune

This is with my booking reference number jps6xym8o. I have returned the car on time and paid all the rental in advance (Rs. 12, 108)
After dropping off the car, zoom car put the damage penalty for the 1. Taillight damage 2. The audio system damage
In total, they have charged 6000/- rupees for this. There was already some amount left out in wallet and they deducted some amount from that.. Later they have posted to pay an additional amount rs. 4588.
I had raised the complaint earlier with the zoom customer care and twitter as well that damage was not done by me. Still, the zoom car put is not listening and sending me an email for recovering the amount following criminal and civil proceedings.
This is harassment in asking money for damage which was not done by me

We booked a zoom car booking id: jps6f8fk4, in jodhpur for the period 28th sep to 6th oct, with pick up scheduled at 1.30 pm. We landed at the airport and started calling customer service only to be told that there is some issue, car is delayed and can only be given in a few hrs. After multiple calls, and customer care telling us that there was accident first, then that car was at workshop for clearance, and finally they did give the car at 3.30, on 28th sep. We were told that since they were arranging a different car, and not the initial planned one, they have to do a manual entry. They did not even clean the car properly before giving it to us. There was no checklist, no clearance all blaming on manual backend entry and multiple times they said they will update the tool but never did.
We anyway took what we got and left as we had to reach jaislamer with 2 young kids and did not want to risk driving in the night. We reached jaisalmer and on day 3, 30th sep, we stepped out of our hotel and found the front left tyre was punctured. We managed to get a tyre repair person who tried tk help fix this and use the stepney instead. That is when we find to our dismay that the stepney was actually a broken tyre so it was a hopeless situation and we obviously had to cancel any plans for the day and focus on getting the tyre fixed. I had multiple calls with customer care that day since morning until we shared multiple pics, explained the situation we were in and the fact that the repair guy advised us not to get out of city with the tyre he fixed and recommended replacing it if we had to leave jaisalmer. We fjnally got verbal confirmation from the zoom car rep by when we had a second puncture on the repaired tyre again (We were just going from the repair shop to a place where we could actually get a replacement tyre). We managed to get a new tyre replaced and also got the tube fixed ok n the stepney just in case we face another such instance. We also shared images of the tyre receipts etc to the same person (On whatsapp, where they initiated the conversation)
Since we had to go to jodhpur the next day, and then drive to udaipur and back to jodhpur, we had requested zoom cars to see if they cna provide a replacement car
As i had lost all confidence and was sacred for safety in this car. They blatantly refused and said if we are not comfortable with current car, they will arrange for a tow to collect the current car but can't provide another one. I was obviously out of choice as we had to go to udaipur and then come back to jodhpur again by 6th. We thankfully didn't run into more issues and returned the car on 6th evening before scheduled time. Again, they said no formalities required as it was a manual entry and said they will settle everything jn 4-5 working days.
Now, after 15 days, they say that there is no proof that they confirmed to replace the tyre so they won't reimburse anything. This is after we even returned their damaged/ broken tyre along with the new one.
Not sure what zoom car is trying to do here. Is this somekind of a con going on or were you expecting us to drive 1200 kms with a broken tyre for a stepney and a burst tyre on the front?
Please let us know if you can help or if we need to seek alternate channels to raise our complaint.
The team does not even let us escalate nor provide any alternate recourse/spoc to connect with. All they say is to call customer service and the customer service says, sorry, no proof.
Was a horrific experience with very young kids, and what was supposed to be the yearly break for us turned into a scary nightmare in the first 3 days.
Never again, zoom car. Shame on you - first for the terrible experience, zero customer service and now the con you put up.

This was my first (And most definitely the last) experience with zoomcar. The entire carnage started post the drop off. I left the car at the designated drop off spot with the car in perfect shape (12 hours before my scheduled drop off). The drop off was at sector 28 in noida at some obscure location with no internet signal for airtel. The guy at the dropoff spot said he'll upload the pictures and complete the booking on my behalf (I still clicked pictures of the fuel meter and some others here and there) and there were no issues absolutely. Sadly i took his word for it. Took an uber from there to my place and woke up the next morning to see a damage bill racked up for 4000.

On raising the issue with zoomcar, i was told that this was for the right rear end tyre which had sustained damages apparently.
I attached pictures of the aforementioned tyre of the car which seemed to be the cause for concern here. As the pictures showed (With a time stamp), there was absolutely no issue with that (Thankfully i clicked pictures).

On a side note, zoomcar should advertise that customers need to spare an entire day checking the car before taking it to make sure they are not cheated later and an entire day while dropping off the car and take pictures from multiple angles to make sure there isn't a surprise waiting for them the next morning in the form of a ridiculous bill.

After multiple attempts of trying to prove that the charges are incorrect, i have only received the same response time and again:

"with reference to your mail regarding the booking id jps6x9do3. We do understand your concern here regarding the charges. However, we are sorry to inform you that as per zoomcar norms the charges applied to your reservation are genuine and accurate. Unfortunately, we would not be able to do much in this case. Request you to bear with us"

There's no way in the world i'm paying anything for any damage since there was nothing. I'm sure that there are others who have faced similar issues with zoomcar. If so, please guide me what to do about this! Consumer court seems to be the only option now! If this is just a way to cheat the customer, then they should just be upfront about it!

This is regarding my booking id : jps6xv3l5 on 20th september at new delhi. The booking was cancelled from your end and the amount of 1463 is supposed to be refunded to me, but it has been over a month now without any hopes.

I have initially made the payment through my credit card. Reference number : 74332749263926257665137 but there has been no reversal for it, neither in my source account, nor in my linked bank account. It has been pending over 30 days now.

I have tried to follow up multiple times regarding this with no response from the team. Pfa all email chains for it. The representatives of zoomcar had assured that the refund has been credited to my source account, but it has not yet been credited. They had further requested me to disclose my bank statement so that they could verify if the amount has been credited or not. I have shared it, still there has been no response from your end. I have requested them multiple times to share the transaction id (In case it has been credited, so that i can check with the bank), but they don't seem to have the knowledge to do so.

Dear sir,
I have been subscribed to swift at car and made payment of amount towardsr. S.9, 999/-dt.,[protected]. And later amount paid dt.,[protected] for rs.21, 279/-. From then i made so many complaints in indian consumer complaints forum as the subscribed car which is not yet delivered to me.in the month of june 2019, i have received a phone call as there is no stock of cars available and as i have to wait up to 9o days for the zap subscribed car delivery. And also offered as cashback. But till now, i have not received any confirmation mail regarding car delivery even after passed 100 days. This may lead to the mis representation of the company and it also causes mental tension and money loss program to me. If i am not received the car within one week after receiving the e-mail to the company, then, i shall file a case against the company's misrepresentation and the same is posting in the indian consumer complaints forum. This is for your information

Deepak g via freshdesk.com
4 oct 2019, 14:23
To me

Hi santosh,

Greeting from zap!

Thank you for your interest in zap subscribe.

With reference to your email, we apologize for the delayed delivery, as per the zap policy, the subscribed car is delivered between 15 to 75 days basis the available inventory, however, we see the supply of the vehicles would get started in the mid of oct, request you to kindly bear with us for few days on the same, appreciate your kind understanding.

For more information request you to contact our customer service on [protected].

Denanath a,
Team zap

Santosh stg
Tue, 15 oct, 05:09 (7 days ago)
To deepak

The given time is over to the zoom car company. I am waiting for a long period for the zap subscribed car. I do not want your apologies regards zap subscribed car. I want reply from the concern higher authorities regards the zap subscribed car. I do not want receive the reply from the zap sales team
The given time is over to the zoom car company. I am waiting for a long period for the zap subscribed car. I do not want your apologies regards zap subscribed car. I want reply from the concern higher authorities regards the zap subscribed car. I do not want receive the reply from the zap sales team.

On fri, 4 oct 2019 at 14:23, deepak g wrote:
Hi santosh,

Greeting from zap!

Thank you for your interest in zap subscribe.

With reference to your email, we apologize for the delayed delivery, as per the zap policy, the subscribed car is delivered between 15 to 75 days basis the available inventory, however, we see the supply of the vehicles would get started in the mid of oct, request you to kindly bear with us for few days on the same, appreciate your kind understanding.

For more information request you to contact our customer service on [protected].

Denanath a,
Team zap

104687:707585

The same replies to the zap sales team is delivering to my queries. The system of zap subscription which is entirely cheating and fraud. The company would not deliver any of the cars for the zap subscribers. And nobody is responsible for the customer's necessities. I have been already prepared to lodge police complaints under misrepresentations of the company and their zap sales team. Besides i want to update the matter in the consumer court for justice. And i am also sharing the same matter in f. B, twitter and other social media regarding the cheating policy of the zoom car company under zap subscription. From the last one year, i got a loss of 12lakh rupees due to the non-delivery of the subscribed car in time.
In this regard, i am going to claim in addition to that, i was suffered mentally and my time was wasted and to be counted in hours for the compensation from the company in the consumer court.
The entire representation through my mail to the zoom car company and complaints which are submitted in the indian consumer complaints forum will be submitted in the consumer court.