Zoomcar Complaints & Reviews

I logged in to zoom car from my account [protected]@gmail.com. I was trying to book the car for 12 october 2019 but during checkout i was seeing error that my account has been blocked. I am already an existing customer and have rented the car earlier also. I mailed to the zoomcar support regarding this but did not get any response till now. It's the worst service i have seen by any company who advertise 24*7 support but did not reply....

Dear Kashish Kohli,

This e-mail is with reference to the booking made by you with Zoomcar India Private Limited (hereinafter referred to as "Zoomcar" or/and "Company") through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6XTKL4 TS07UF5601 22/09/2019 08:00 22/09/2019...

This is ridiculous zoomcar car pathetic refund policy it's been one week. They are not refunding my amount. Re: [case:1442209] (Query related to booking confirmation - payment debited - booking not confirmed).
It's been 7 days over. So i am going file case in counsmer court. My amount 4261. Is not refunded till date.
Respected sir,
My name is srivathsan. My mobile number is [protected]. I have booked zoomcar in coimbatore....

I have confirmed booking today in zoomc car (1. Oct.2019), booking id: jps6x0xov, in pickup city vizag.in last minute they have cancelled my booking. We came to vizag with my family to see the vizag city from hyderabad.
We are in railway station don't know how to start my journey.

This is not a good practice cancelling the vehicle in last minute.

Now zoomcar is telling we will give refund and it will...

I oder a new car from zap zoomcar and i have paid 1st installment of my cars... My all documents and verification is completed but my car is not yet delivered and there is no status of delivery... Their customer car no is invalid and when i mail them on support team they always mail me that the car is deliver in 15-75 days...
Please help me to out of it.
Im mentally disturbed from this...
I havent any medium to talk to...

I booked a hyundai creta via the zoomcar app on 14th of august, wherein i was asked to pay a refundable deposit of ₹2999, which i did. After the ride, the app reflected that the refund would be given in 15 working days. Even right now it says that the refund has been processed and would reflect in the account by 31st august. It's been almost a month since then and i have not received my refund. I have tried to contact the customer service...

If you are booking a car 2 month in advance then you have everything planned and you are ready to enjoy your time. But zoomcar with their great service will ruin everything.
That is what zoomcar is all about. They will cancel your booking on the day of your travel. You will end up cancelling your entire trip and pay hefty cancellation charges. Thank you zoomcar...

My name is santosh stg and i zap subscribed swift at car for 36 months and i fulfilled all requisite formalities of the rental company. But, the subscribed car which is not yet delivered even though, made so many complaints in the indian consumer forum. Later, the zoom car sales representatives have given to me information as the subscribed car which is out of stock and will be delivered the zap subscribed car by me within 90 days. The zoom...

Dear hitesh bhardwaj,

This e-mail is with reference to the booking made by you with zoomcar india private limited (Hereinafter referred to as "zoomcar" or/and "company") through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6xt7l7 ka03ag1378 21/09/2019 10:00 21/09/2019...

I booked a zoom car on 11th sept and returned it the next day. On 13th sept i got a message that i was been fined for cleanliness of 1000 ru which was invalid. Before returning the car back, i cleaned it as it was initially. I complained to the car inspector and he promised me that i will get the money back within 3 to 4 days but since then it has become 10 - 15 days and still i have not got the refund. I also called to the managers of zoom...

This is regarding the zoomcar customer care and it's app. I had booked a car with fuel 2 weeks back and they provided me car without fuel (Very less fuel). Ok that's fine then I got it filled from the petrol pump. While closing the booking we have a option to submit fuel bill. I did that and I got an message that it will be processed within next 13 hours. But till now I didn't get any update for the fuel refund.

I have reached...

Dear sir, i tried booking zoomcar on 20th april 2019 using bhim upi and the same failed and my amount was debited, and then later on i booked it using my debit card. I contacted zoomcar regarding the failed transaction and they said that the amount has not reached to us and asked me to contact my banking authorities. So i raised a complaint with my bank and bhim upi regarding the same. The resolution provided by both of them stated that amount...

First of all it is extremely hard to get in touch with your customer service team. First, i need to call a premium number that costs me bomb and every time i select an option to talk to someone the line disconnects. The emails, i sent are never responded too. It was not this bad in the past.

Now regarding the booking, my pickup location was changed from mumbai airport to bandra one day before the start date and you can imagine...

Dear saurav kumar,
This e-mail is with reference to the booking made by you with zoomcar india private
Limited (Hereinafter referred to as "zoomcar" or/and "company") through
Company's webpage/mobile app with the following details -
"jps6xafje" wb04h7449 15/09/2019
03:00
15/09/2019
19:05
Ayan
Ghosh ayan ghosh[protected]
It has come to our attention that the said vehicle...

This is regarding my booking id jpsy6b5vfn. While droping the hyundai creta they found that the backside plastic part of remote control key was missing. For thet they charging 10k rs. Which i think completely unfair. This key can be repaired at a cost of max 500 rs. But they were telling that hole central locking system has to be changed. I don't know such a big company don't have good mechanical shop to repaid that. And i belive that each...

My registered phone no is [protected] i booked a zoomcar a month ago i just drove it on the the highway and returned the vehicle safely next morning i saw it was being drived by some around 7-9 a. M. After that they sent me an email stating i damaged the car by bending the wheels rim! With a receipt of 11000!!! The customer support called me, i told them that i have not done any such thing and told them to send me before after pics of the...

Car no. Ts07uc8089 hit my car on 24 sep 2019 at madhapur road at 10:30am. I took his keys later trafic police insisted to take aside both the cars and lodge a complaint. The driver took keys and ran away. I submitted complaint to zoom car but they didnot respond properly. Zoom car case number #1442953. Zoom car should provide details of the driver who owned car at that time....

Please remove in blacklist i want to book my car...

This is regarding booking id jps6xa562.
Initially i have booked tata tiago and i paid the charges as mentioned.in the morning i got call from zoomcar executive that we are changing the vehicle to maruti swift due to certain reasons. Later on while i was going to pickup the vehicle with my family in the cab, suddenly they have changed the car again, which was really very pathetic.

After completion of booking i have uploaded...

Booking id: jps6xd1zd

Start time:[protected]:30am
End time:[protected]:05

Charges levied:
Booking tariff: rs. 2, 505
Late fee: rs. 566
Vehicle damage: rs. 4, 000

Total cost : rs. 7, 071

I've received a recovery notice from zoomcar as below:

It has come to our attention that the said vehicle has been used for manner other than those agreed...