Zoomcar Complaints & Reviews

I made a booking on zoomcar on 26th october which i have cancelled on the same day due to some technical issues, as per zoomcar policies i would have got my refund by 13 november, but i haven't got my refund amount yet. After making lot of efforts all i got is system generated mails from zoomcar which are of no use.
My refundable amount is rs.8187.00
And my booking id is jps66ct0z

Hi, with reference to the booking id:jps66uezb, my first car was cancelled after i reach the pickup site. Prior to 10 minutes of pickup, i received call from zoom car's customer care & i was informed that the particular vehicle is break-down & i was allotted the different car at other site on promise of free-extension of 1 hour + cab round-trip fare. I fact i was charged rs. 508 extra & addition to that i beared rs. 346. So i need my refund of rs. 854 at the earliest.

Hi,

We wanted to inform you that on 27th nov 2019, one of your hyundai vehicle number ka 03 ad 8191 driver hit our car from behind in a still traffic signal and escaped after showing us a thumbs up.

Could you please take action against this. I wanted to inform zoom car of this before i post it anywhere else. We just want the driver to be questioned for his arrogance. He didn't even have the courtesy to say sorry.

Attached are the photos from that day.

I booked zoomcar for a day on 19th nov 10am to 11 pm.

Reached the venue to pick the car.
Zoomcar has app unlock feature.
Tried unlocking the car. It did not unlock.
A guy comes out of pg and says unlock feature is not working take these keys and start the ride. He had zap subscription.
I tried calling zoomcar customer care. It's a chargeable call and i was calling from jio so ivr said that it's invalid number. I tried finding the guy to return the key or ask how to contact zoomcar. He was not there. I tried unlocking car again with zoomcar app. The zoomcar app had already registered damages. Including the front left rear mirror damge. It was around 10:50 am and i could not cancel the ride as zoomcar policy states that after ride has started it cannot be cancelled. I went to office came back at 10:50pm to return the car. The pg owner said give me the keys i'll return to that guy. I refused and called zoomcar. A friend said try recharging your number with talktime balance. I got connected to zoomcar and then i stated my problem that the car was not unlocking and the guy gave me keys and went away. The customer care executive told me to take a video of car and lock the car and open a little of driver seat window and put the keys inside. So i did that exactly. I took the video.

Zoomcar has put a fine of 30000 telling me i damaged the rear mirror and the papers were missing.

Had several hours of conversations with zoomcar executive and they did not help at all. They said will update in 24hrs but the fine is still there.

I had my engagement on 22nd nov and had already booked zoomcar for 21st and 22nd nov. Why would i take papers from a car?
And they had 360 camera to detect collision.
Why not use that to check wether damage was done that day???

Zoomcar guy with zap subscription knew that the car had problems and he wanted to extort money from people who book his car.

This is insane.
Don't know what to do.
Zoomcar is definitely wrong on their part and they are not taking proper action towards the person who is at fault.

Zoom car i am utterly disappointed
Booking# jps66k1uq6 was completed on 11th november, 2019.
The booking was carried out with fuel option but when i picked up the car the fuel level was very low and as always i had refueled the car.
I also submitted the fuel receipt on during the ride and it was uploaded successfully in the zoom car app.
It's been a 21 days i completed the booking but the fuel amount wasn't refunded yet, i had followed through the support function in the zommcar app and registered complaint for multiple times but no one has reached out to me yet regarding the refund.
Profit is great but making a genuine customer to wait for his fuel refund for so many days is pathetic. If this is the way you are going to treat your customer than it is in very poor taste.

I have booked a tata xenon manual from 29th novemner 2019, 3pm to 3rd december 2019, 9 pm and paid the rent of rs. 7752 online through credit card.

I was intimidated about the location through a link in sms and app. I checked the area. But at the time of picking up the car the location service to navigate to the car was disabled and when i reached the location security said that zoomcar cars are no more parked here.

I tried connecting to customer care many times and wasted both time and money but couldn't talk to a single executive and my booking was not registered into their systems.

Many mails have been sent to the [protected]@zoomcar.com mail but again no response.

Now i am not able to get the car access nor any whereabouts of my money. Nobody has contacted me to give access to car also as still my booking period is on i may use the service as planned. But already i have lost more than 24 hours from my 5 day trip to ahmedabad.

I booked zoom car for 1 day for the 1 st time, it was Volkswagen Polo there was some scratches and severe damages in the car when i received the car, i didn’t take photo of car because of that in the night when i got delivery... After that when i returned the vehicle they said that those damages already done by me and charged me 10000!!!...my booking ID: JPS66K6AN is November 8 th and I dropped the car at a different location with help of customer care on November 9th But it’s showing November 10th . For a different location drop they said they will fine a amount of 2000 and I have agreed they are not accepting my argument just charged me this amount... I dont know what to do... Worst experience with zoom car... Why should i pay for the damage which was not made by me...

Zoom Car is a fraud company. Their back hand team along with local vendors are fraud and cheating customers. The game starts after they ask your permission to cancel a booking when things goes wrong like the vehicle has a problem. After that they tell you that you wont be getting a refund, neither an alternate car for the breakdown vehicle. Once money is with them, their customer care starts talking in an arrogant manner and refuses to help you or listen to you.
Booking id is- JPS66M6XN
Story- I booked Nexon AT for Rs 2040 advance payment for 28 hours and 140km, pick up time was 7pm, 27th Nov'2019. At 6.55pm when I called the customer care, I was informed the vehicle has some mechanical problem and requested me to offer an alternate car. Since I want it for official purpose next day, I agreed for SWIFT AT albeit at a higher price. Still I agreed. At 8pm, I went to collect the car, the zoom car app took me to a wrong address, D-606, Sapphire park while the car was parked at M-201 Sapphire park. Called customer care twice but could not help me or guide me. In the third call to customer care, I was finally given the right address.
I completed my inspection after running around for 30min to locate the vehicle.
At 11pm, I was driving to drop off someone since the road the empty, I could drive at speed of 40km/hr. Then I realised the brakes are not working when the speed goes beyond 35km/hr. Once it comes down below 35km/hr then brakes start working.
I called customer care to inform the same. After few minutes Zoom car back hand team called me and asked me to drop the vehicle on the road (which they locked it) and would allocate me an alternate car which is in Hinjewadi. At 00.00 am, 28th Nov'2019, I agreed to pick up car from Hinjewadi as I have to travel next day urgently.
Now the harassment continued, I was allocated a car which was not in Hinjewadi but in some other location. This is when I refused to pick that car. After calling several times, the customer care got angry and asked my permission to cancel this booking altogether. To which I said yes, as I was tired to do anything now. Once cancelled, When I asked for refund time, customer care told me that I won't get a refund if there is no problem with the car. This was absurd as I was never told this before.
Now, at 18.19hrs 28th Nov 2019, the booking still shows open in Zoomcar app and not cancelled yet. On calling customer care to enquire status, they ask me if the car is with me.
As per records, That Car Suzuki Swift AT, red colour, KA 03 AG 1831 is bought in 18 Dec'2018 has run only 14000 km till now being in commercial use which is quite weird. The reason can be that the Zoomcar is not repairing it and instead using this car to extort money from customers who would fall prey in booking this vehicle and paying in advance.
Now I am just following up for my refund of Rs 2040. I also have a future booking with them which would cost me Rs 200 if I cancel.

The booking id jps66iad6 was completed on 1st nov 2019. The booking was done including fuel but when i picked up the car the fuel level was too low. So i filled the fuel and continued the ride. I submitted the fuel bill after completion of the booking and uploaded it zoom car app. But it wasn't refunded till now. It's been a month i completed the booking but the amount wasn't refunded yet.

So i booked a zoomcar and paid the amount of 4771 and my booking was cancelled because they needed a local license but i had a rajasthan license, they said that the amout will be refunded in 15 days, Now it's been 17 days and i didn't got any refund and not even a proper reply from them
My booking id is
JPS66ZYIM
This is a very pathetic service from them, On the app it's still showing that amount will reflect in my account on 26th Nov by 19:20 but it's 27th now, did the payment on 10th November, look up on my booking id and please resolve my issue as soon as possible
Thank you

On 18th aug. 2018, i used service from zoom car from surat, gujarat location.
I have complaint on zoom car helpline many times as listed below which has been not resolved till date.
1. Re: [case:977123] (Query related to refunds - refund status & amount)
2. Re: [case:1066519] (Query related to refunds - refund status & amount)
3. Re: [case:1161897] (Query related to feedback - others/ general feedback)
4. Re: [case:1161880] (Query related to refunds - refund status & amount)
5. Re: [case:1292375] (Query related to refunds - refund status & amount)

I booked maruti ciaz car booking i'd (Jps66rcks)

They put 2500/- invalid charges how come i can drive above 125km/ speed in that location where your zoom car member is mentioning that location. The roads are narrow and with traffic cant increase more than 70km/ speed you can go live at that location and check if there is 1% chance or possibility to drive above 125km/ speed it's common sense it's not higway or 4 track road to cross 125km/speed you should think from your brain and solve it's small way road you can go and check there with your naked eyes.

If you don't solve this issue i will go to court with video proof of that location and roads and it may lead to closure and bad remark to your company i'm saying seriously you people are just adding unnecessary charges its technical error in your car. I can also provide video prrof of narrow road of that location. If you don't solve i will take action and will go where it lead to supreme courts.

I am a regular customer of zoom car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative.

My e-mail i'd is - chandak. [protected]@gmail.com

Please help me out of this and provide a valid reasons for this inconvenience caused of zoom car

On 25th november night i tried booking zoom car for amritsar, the booking was done, but after doing online payment it was not getting booked. The transaction got stuck in between for 15 minutes and then it said booking was not done. However on checking my account balance i found that 15526 amount got deducted from my account. I want the money refunded back.

I booked maruti ciaz car for 40kms with booking i'd jps66rcks

They put me 3220/- invalid charges it's so unfair to treat like these for regular zoom car customers you can check the start and end checklist photos i completed the trip for 39kms there is error in your kms then it will be error for overspeeding charges there is no way to go beyond 70km/ speed in that area where zoom car executive said me. How come they can say i drive for overspeeding there

You zoom car people are cheaters fraudsters just putting unnecessary charges for innocent customers and harrasing them to pay this company needs to change if it's like this it will be shut down by customers complaint and also by going further to court.

Hi zoomcar team
I made a booking with you on 12th november 2019
As you said after completion of ride i got my refundable caution deposit
But after that it showing inconvenience fee with a huge amount
I contacted you so many times to your customer care but didn’t resolved
Hope i get solution for this
Booking id: jps66k0ns
Registered mobile number :[protected]

I have sent multiple emails to zoomcar to add my gstin to the invoice generated for the said booking id.

The last response i received on email was:

"with reference to your mail, we understand your concern regarding the booking id: jps6xn28o and we apologize for the inconvenience caused. We understand your concern, the invoice is auto generated. Any changes to it internally shall not reflect in the invoice. Unfortunately, we would not be able to add the customer gstin number. Request you to bear with us."

It is ironic that zoomcar is given me this in writing that they will not comply. I can easily take legal action based on this.

Sheer laziness, i believe.

My booking id is jps66kv5n, first of all there was many major damages in the car, and the car was dirty and there was very less fuel in the car (I booked a car with fuel, so the left bumber was majorly damaged and i have all the photos of the car before entering along with the time and location, and i have mentioned regarding the major damage of the bumber before starting the ride, the company zoomcar have been harassing me for the pre existing damages of the car

I have booked a car, booking ID: JPS6XFXPJ for a duration of 20 hrs from 3 AM 12th Oct, 2019 to 11PM 12th Oct, 2019 and the charges also included fuel also so as per the policy i[censored] had filled fuel in the car the fuel prices will be refunded. As i got the car with nearly empty fuel tank i had to fill fuel for worth ₹2000 and i also had attached the bill in the app but i haven't recieved the refund amount till date it been 40 days i have tried contacting zoomcar 5-6 times through mail but u haven't received any replies.

I am attaching every picture and bill of the fuel

I had a booking on which a fuel refund of 800 was applied. On the website, it shows that the amount has been refunded, but it has not been refunded yet.
I have made many attempts to contact them and inform them about this but to no avail.

Booking id#: jps6xi3x7
Scheduled pickup: 11:00 pm 22 jul 19, mon
Booking completed: 02:00 pm 23 jul 19, tue
Car: scorpio ka03ag4597