Zoomcar Complaints & Reviews

Trip id: jps6xbeoh.. Date[protected]. I have been charged 2500/- rs for over speeding crossing 125kmph on naagar kurnool road. And which is logically not possible to cross 100kmph in night time... Even though zoo. Had given 3instances where i have crossed 125pkmph.
I asked for waiver because it is not showing write values.
And even they claimed that they will take legal action if i have not paid...

Booking no — jps6xmya6, amount paid:4308/- grievance details — i had taken a car rental service from zoomcar on dated[protected] and paid a booking amount of rs.4308.00.
During the journey, i met an minor accident of hit & run. So at that accident, the car was got damaged. As per the company terms and condition if the car meets with an accident, zoomcar should immediately turn up as per their zoom safety policy and help in police...

Hi
I total spend
Fuel 4000 + repairs 4750 =8750.
I booked automatic transmission car with total of 8047. As you downgraded car to manual you said i'll get refund of rs.2321.
So total refund is 8750 + 2321 =11071.
While extending booking your executive said i have to pay only 2290 only nothing more than that. So i should get minimum of[protected] = 8781.
Why you added unnecessary and extra charges??...

It's unethical and unprofessional that zoom car comany has charged me with 28000 rs of extra charge inspite i submitted car within time still they are charging so much saying late charge... Only thing i did was due to emergency i submitted car in rajajinagar...
I even spoke to customer care and employees at the center then i left... It's really hurts pls help me...

Hi,

I took zoomcar on oct 2nd. I booked with fuel. But fuel wasn't there in car so they asked me to upload fuel bill. Fuel charges are rs. 500. Car was not clean when we picked up the vehicle, because parking lot was under the flyover construction. Next day they added outstanding amount of rs.500 as cleaning fee. Since, i had to pay rs. 500 for fuel charges they compensated with outstanding fee. I showered so many mails on...

Zoomcar customer care no is invalid... I complaint dew days ago... And yet my problem is not solve...
How much time u take to update my car delivery...
You apologize everyy time but do not update any status...
[protected] is my registered no... And [protected]@gmail.com is my registered zoomcar mail...
Please solve my problem...
I paid 39000 on 17th august...
But no yet recieved any status
See...

These zoomcar services acts like # during its peaktime. I suggest & request everyone not to book the zoomcars when there are other vendors available like revv, drivezy etc. & they are trustworthy. I was using this zoomcar service for more than 20 trips still they dont give a damn to their own customers. Last minute they never hesitate to cancel the trip. And it happened to me without any compensation. All our vacation plans wasted....

Booking id: jps6xt16d

I have booked nexon 2 weeks back and on the day before travelling date, customer support guys are calling and informing that the car is not available and will replace with swift in different location that too 10 km away from current pick up point. Also 2 way cab for free.. With family that too elder people how i am supposed to go 10 km away in early morning?

After continuous follow up in...

Hi i have taken tiago on subscription from zoomcar for a period of 36months. On a monthly installment of rs 11198.

In the month of july (Aug invoice) they have taken back the car on 8th saying documents are missing from the car upon which i will be liable to pay for usage of car for a period of 7days ie 1st to 7th amounting to rs 2528.. (Rs 11198*7/31)

When the car was with me for the 1st 7days of july it had...

My name is s. T. G. Santosh and i have been subscribed to a swift at car through zap subscription and i made so many complaints in the plat-form of indian consumer complaints forum. But, there is no use. The company is cheating the public through zap subscription and delivering the cars to the zap subscribed holders. I finally, decided to lodge a police complaint and cheating case against the zoom car company.in this connection, i am clubbing...

We took atmost care while using the car and still they have charged with cleaning charges. We even took pictures of the inside of the car. We are 100% sure their is not stain in the car but they have charged 500rs for cleaning what. I think this trick is used by the car representatives to get more money which zoom car has to stop. I have contacted zoom car through mail multiple times and i was always getting automated messages and the call...

I booked a zoom car on 27th September 2019 and paid an amount of 6104 including refundable deposit.
Out of which i was supposed to get 4520 rupees back but i still have not received the amount and it has been almost a week.
Every time i write mail to zoom car customer care i get response from their bot saying that the payment is complete but in app it shows that refund is still pending.
There is no way to call zoom...

Dear team,

We had booked a car from Zoomcar App on 15th of June and completed the journey on 16th. Booking id JPS6BVRN7

We were supposed to get the refund of rs 2552 after 15 days of the journey completion.

Its almost more than 3 months since the journey and the refund has still not been received. We need to know why there is such a delay..? This is really unethical....

To soumya,
My name is srivathsan. Already i have made a complaint. I have enquired with my bank. They said that the amount 4261. Has been debited the message clearly says the amount is debited. Rs.4261.00 spent on pos/ecom using ib debit card on 23/09/19 19:53 at zoom car india pvt ltd mumbai from ac:xxx243819. - indian bank.
This is the evidence i have. If you want i can provide my banking statement....

Booking id: jps6xtsu9

Date: 1 oct 2019 4:30am to 11:30pm

Claimed damage: front bonnet (Assumed, as no details were given as to what the charges were for, despite multiple emails asking the same)

Issue: please check my preride screenshots from a video i took of the car, which clearly show the damages were already there, but the bonnet and body we're bolted on somehow, as just 150 odd km later when...

They are asking me to pay outstanding amount of 10k for the damage which was not done by me.
While allotting the vehicle they allotted me a damaged vehicle. At 1st i thought it might be internal clutch problem and it will be settle while vehicle in motion but the problem was repeating. So i thought it might repeat till the end of the ride and asked zoom service to cancel my ride and refund my money.
But they blamed me for the...

I had a booked a car with zoomcar atleast 10 days back for 15th august 2019. I reached the pick up location at the scheduled time and looked for the car for atleast 30-40 mins, was also trying to reach to customer care but it was not reachable for a very long time. The service is horrible you just can not know where the pick up location is, maps are also not accurate in zoomcar app, nobody on the location to help you out.

After...

I had booked zoom car on 13th september 2019. As advance payment 2, 999 has been paid. Also fuel amount of 1500 has been paid. All the bills already submitted. But refund has not happened till this date. This is really ridiculous. They have told that they have already initiated the refund process. And on the screen it apoears that the refund will reflect into the bank account by 30 september 2019, which has not happened yet....

To begin with, i regret o[censored]sing zoom cars services.
Zero level of customer service.
I have been trying to get in touch with them but no luck.
Rather, i have been receiving emails every day to pay the falsely charged due amount.

1) i didn’t got the vehicle i booked.
2) was advised to go get an alternative vehicle from an alternative address.
3) alternative vehicle was faulty so was again...

I logged in to zoom car from my account [protected]@gmail.com. I was trying to book the car for 12 october 2019 but during checkout i was seeing error that my account has been blocked. I am already an existing customer and have rented the car earlier also. I mailed to the zoomcar support regarding this but did not get any response till now. It's the worst service i have seen by any company who advertise 24*7 support but did not reply....