Zoomcar Complaints & Reviews

So i booked a zoomcar and paid the amount of 4771 and my booking was cancelled because they needed a local license but i had a rajasthan license, they said that the amout will be refunded in 15 days, Now it's been 17 days and i didn't got any refund and not even a proper reply from them
My booking id is
JPS66ZYIM
This is a very pathetic service from them, On the app it's still showing that amount will reflect in my account on 26th Nov by 19:20 but it's 27th now, did the payment on 10th November, look up on my booking id and please resolve my issue as soon as possible
Thank you

On 18th aug. 2018, i used service from zoom car from surat, gujarat location.
I have complaint on zoom car helpline many times as listed below which has been not resolved till date.
1. Re: [case:977123] (Query related to refunds - refund status & amount)
2. Re: [case:1066519] (Query related to refunds - refund status & amount)
3. Re: [case:1161897] (Query related to feedback - others/ general feedback)Â
4. Re: [case:1161880] (Query related to refunds - refund status & amount)
5. Re: [case:1292375] (Query related to refunds - refund status & amount)

I booked maruti ciaz car booking i'd (Jps66rcks)

They put 2500/- invalid charges how come i can drive above 125km/ speed in that location where your zoom car member is mentioning that location. The roads are narrow and with traffic cant increase more than 70km/ speed you can go live at that location and check if there is 1% chance or possibility to drive above 125km/ speed it's common sense it's not higway or 4 track road to cross 125km/speed you should think from your brain and solve it's small way road you can go and check there with your naked eyes.

If you don't solve this issue i will go to court with video proof of that location and roads and it may lead to closure and bad remark to your company i'm saying seriously you people are just adding unnecessary charges its technical error in your car. I can also provide video prrof of narrow road of that location. If you don't solve i will take action and will go where it lead to supreme courts.

I am a regular customer of zoom car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative.

My e-mail i'd is - chandak. [protected]@gmail.com

Please help me out of this and provide a valid reasons for this inconvenience caused of zoom car

On 25th november night i tried booking zoom car for amritsar, the booking was done, but after doing online payment it was not getting booked. The transaction got stuck in between for 15 minutes and then it said booking was not done. However on checking my account balance i found that 15526 amount got deducted from my account. I want the money refunded back.

I booked maruti ciaz car for 40kms with booking i'd jps66rcks

They put me 3220/- invalid charges it's so unfair to treat like these for regular zoom car customers you can check the start and end checklist photos i completed the trip for 39kms there is error in your kms then it will be error for overspeeding charges there is no way to go beyond 70km/ speed in that area where zoom car executive said me. How come they can say i drive for overspeeding there

You zoom car people are cheaters fraudsters just putting unnecessary charges for innocent customers and harrasing them to pay this company needs to change if it's like this it will be shut down by customers complaint and also by going further to court.

Hi zoomcar team
I made a booking with you on 12th november 2019
As you said after completion of ride i got my refundable caution deposit
But after that it showing inconvenience fee with a huge amount
I contacted you so many times to your customer care but didn’t resolved
Hope i get solution for this
Booking id: jps66k0ns
Registered mobile number :[protected]

I have sent multiple emails to zoomcar to add my gstin to the invoice generated for the said booking id.

The last response i received on email was:

"with reference to your mail, we understand your concern regarding the booking id: jps6xn28o and we apologize for the inconvenience caused. We understand your concern, the invoice is auto generated. Any changes to it internally shall not reflect in the invoice. Unfortunately, we would not be able to add the customer gstin number. Request you to bear with us."

It is ironic that zoomcar is given me this in writing that they will not comply. I can easily take legal action based on this.

Sheer laziness, i believe.

My booking id is jps66kv5n, first of all there was many major damages in the car, and the car was dirty and there was very less fuel in the car (I booked a car with fuel, so the left bumber was majorly damaged and i have all the photos of the car before entering along with the time and location, and i have mentioned regarding the major damage of the bumber before starting the ride, the company zoomcar have been harassing me for the pre existing damages of the car

I have booked a car, booking ID: JPS6XFXPJ for a duration of 20 hrs from 3 AM 12th Oct, 2019 to 11PM 12th Oct, 2019 and the charges also included fuel also so as per the policy i[censored] had filled fuel in the car the fuel prices will be refunded. As i got the car with nearly empty fuel tank i had to fill fuel for worth ₹2000 and i also had attached the bill in the app but i haven't recieved the refund amount till date it been 40 days i have tried contacting zoomcar 5-6 times through mail but u haven't received any replies.

I am attaching every picture and bill of the fuel

I had a booking on which a fuel refund of 800 was applied. On the website, it shows that the amount has been refunded, but it has not been refunded yet.
I have made many attempts to contact them and inform them about this but to no avail.

Booking id#: jps6xi3x7
Scheduled pickup: 11:00 pm 22 jul 19, mon
Booking completed: 02:00 pm 23 jul 19, tue
Car: scorpio ka03ag4597

One of the worst and fraud company I have come across with. It has fraudently and illegally transacted INR 5000 and INR 6677 from my credit cards against the cancelled bookings. Best part is that even after several request from my side issue remain unresolved.These guys don't realize that such transactions are considered illegal by RBI which is closely scrutinizing the companies undergoing this. My next step is to approach RBI to curb this fraud racket flourishing under the name of Zoom car.

I book zoomcar swift from zoom car app 😑, i did not get fuel in the car, but i did pay for it
I had to pay at fuel station for more fuel of 700 rs and they are telling me to provide bills of machine which petrol pump are resisting to give as this is against their policy to give bills later, zoomcar is not responding and declining to give my money
My mob no :[protected]

I took a maruthi swift from zoom car for 5 days. I paid 5000 rupees for 5 days and 3000 security deposit car had little damages after booking get closed next day i paid around 7000 +3000 security deposit that means 10000 for damage fee. After 21 days i received a message stating that you have to pay 28000 for excess km after few months later i received a call from zoom car stating that you have driven for 2000 km i told him i drove lesser than 500 km please verify he kept the call after 30 minutes he called me again told that you have drove the car for 1000 km and you have to pay around 9000 rupees i told it is not possible i am very sure it will not above 500 only mistake i have done i trusted zoom car didn't take the photo of the kilometres travelled. Please verify and let me know what can be done and tried reaching customer care but no numbers was reachable. Please help to resolve the issue.

I booked a car for 26&27 october and due to some reason i had to cancel my booking and on the same day zoom car notified that the refund has been initiated and will be credited to you by 10 november. And it's been 5 days of expiry of the date given by zoom car and still there is no amount credited to my account.
Hope you reply to my query as soon as possible.

Attached a paytm statement

On nov 12th i got a baleno from zoomcar delivered to my hotel in chennai (Trip id jps66lkj5). The car looked like as if it had been through a long dirt road and even the door was not automatic. But it served the purpose. I returned the car on 14th. Somewhere in the middle, an auto touched the left rear door and left some scratches. The person who took my car found some scratches on the left rear door. I looked up http://www.zoomcar.com/chennai/damage_charges and was ready to pay the bill of 1000 rs (One door multiple scratches for baleno). But, the person who took the car from me told me on whatsapp that the bill for multiple scratches is rs 8000 and he added only rs 6000 out of kindness! I shared the link (http://www.zoomcar.com/chennai/damage_charges). And then he brought the bill down, but still to rs 4000 but not to rs 1000.

The zoomcar person essentially agreed that the type of damage was 'multiple scratches', but just that he will be charging me arbitrarily but not follow the damage charges on the zoomcar website!!! This is literally the definition of extortion. I wrote an email, but got a canned response.

This is the first time i rented a car in india. I am horribly shocked at the lack of professionalism. Hope the issue gets resolved at least here.

Dear sir/ma’am, i mr. L v sandeep, i’ve planned a trip with my friends & i choosed a self-drive car i went with zoomcar it was a very first booking with zoomcar booking id: jps66j61r i’ve booked a car xuv 500 for[protected] &[protected] instead of that xuv 500 they have replaced it with tata hexa & when i went for picking up the car, it was in very bad position like it don't have horn, it is very dusty, back tyre is tone, one door will not work from inside, have some dents scratch's also and we have shared some of the pics also to them and while traveling the tyre got busted on[protected] around 6/7am and we tried changing the punchered tyre with stepney but the stepney is already in puncture then we took both tyres for so far distance of 3kms by walk and made punctures of it but the technician declared that they are not in condition of getting punctured still he tried and made puncture and we installed the tyres but they failed so we called up zoomcar many times in 15-20 minutes time frequency and intimated them same the customer care executives had requested us to wait for 15mins they where repeating the same till evening they had failed in helping us in assistance latter by there suggestion only we intimated them and left the car as they said and came back home in a difficult way. And now instead of giving me compensation and refund amount which i’ve paid while booking & they had bluffed us & spoiled our whole trip by giving an un-conditional vehicle in last moment where as we don’t have other option to cancel they said vehicle which had been given to us now they are charging me & insisted to pay back the damage charges of bill rs.3867/- and this is not the service am i expecting from zoomcar i would request you to take serious action on them. Please do the needful.
Thanking you.

L v sandeep.
[protected]
Sandeep. [protected]@gmail.com

I booked zoom car for 25 hrs for the 1 st time, it was ford eco sport, there was some scratches and severe damages in the car when i received te car, i did take a video of that in the night when i got delivery... After that when i returned the vehicle they said that those damages areade by me and charged me 7000!!!... I sent them the video... But they are not accepting my argument just charged me this amount... I dont know what to do... Worst experience with zoom car... Why should i pay for the damage which was not made by me...

I booked a zoom car (Ford figo) from coimbatore to travel to theni and return the car the next day. I had already paid for entire trip (3498) including the deposit (2999). So a total amount of 6458. I went to pick up the car. It was in a pathetic condition (Not washed, th here was sand inside the car, fully dust). When we pay so much we expect some kind of quality. There was no option to cancel that booking saying our trip has already started. The customer care number doesn't have any option to cancel our booking or ask for a different car. I have given a feedback regarding this to zoom car people. So the option we were left with was to unlock the car start the ride and then return there. We did not move the car. But still we were required to wait for atleast 30minutes to opt for returning. Again a huge waste of our time.

Firstly our plan to use that and reach our destination got spoiled. We had to look for an alternative mode of transportation
It was a huge waste of time and most important i dont get the money refunded. Only the deposit is showing to be initiated for refund.

I sincerely feel they should up their standards. The car did not even have a zoom sticker. And i rewuesy a full refund of the entire amount paid for all the inconvenience caused by zoom car.

I booked a zoomcar on 11 oct 19. I started my trip and after 1km car stopped and not strating. I raised a complaint and contacted customer care. Customer care representative asked me to leave the car at the breakdown location and locked the car. They cancelled my booking and refund was about to credit on 22 oct 19, 04:20 PM. My refund still not credited. I raised complaint 4 times and every time i m getting the same reply on mail.the reply is..

"Hi satendra Singh Jadon,

Your booking JPS6X6LWA is now complete. Hope you had a great trip!

We will quickly validate any re-imbursements or charges on your booking. This will help us calculate and process the refund due to you. We want you to know where your money is, so we will send you an email once we have settled your booking.

Regards,
Team Zoomcar"

Pls take necessary action and refund my money at the earliest
Thank you
Regards
Satendra jadon
Contact-[protected]