Zoomcar Complaints & Reviews

I am a regular customer of zoom car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative.

My e-mail i'd is - chandak. [protected]@gmail.com

Please help me out of this and provide a valid reasons for this inconvenience caused of zoom car

On 25th november night i tried booking zoom car for amritsar, the booking was done, but after doing online payment it was not getting booked. The transaction got stuck in between for 15 minutes and then it said booking was not done. However on checking my account balance i found that 15526 amount got deducted from my account. I want the money refunded back.

I booked maruti ciaz car for 40kms with booking i'd jps66rcks

They put me 3220/- invalid charges it's so unfair to treat like these for regular zoom car customers you can check the start and end checklist photos i completed the trip for 39kms there is error in your kms then it will be error for overspeeding charges there is no way to go beyond 70km/ speed in that area where zoom car executive said me. How come they can say i drive for overspeeding there

You zoom car people are cheaters fraudsters just putting unnecessary charges for innocent customers and harrasing them to pay this company needs to change if it's like this it will be shut down by customers complaint and also by going further to court.

Hi zoomcar team
I made a booking with you on 12th november 2019
As you said after completion of ride i got my refundable caution deposit
But after that it showing inconvenience fee with a huge amount
I contacted you so many times to your customer care but didn’t resolved
Hope i get solution for this
Booking id: jps66k0ns
Registered mobile number :[protected]

I have sent multiple emails to zoomcar to add my gstin to the invoice generated for the said booking id.

The last response i received on email was:

"with reference to your mail, we understand your concern regarding the booking id: jps6xn28o and we apologize for the inconvenience caused. We understand your concern, the invoice is auto generated. Any changes to it internally shall not reflect in the invoice. Unfortunately, we would not be able to add the customer gstin number. Request you to bear with us."

It is ironic that zoomcar is given me this in writing that they will not comply. I can easily take legal action based on this.

Sheer laziness, i believe.

My booking id is jps66kv5n, first of all there was many major damages in the car, and the car was dirty and there was very less fuel in the car (I booked a car with fuel, so the left bumber was majorly damaged and i have all the photos of the car before entering along with the time and location, and i have mentioned regarding the major damage of the bumber before starting the ride, the company zoomcar have been harassing me for the pre existing damages of the car

I have booked a car, booking ID: JPS6XFXPJ for a duration of 20 hrs from 3 AM 12th Oct, 2019 to 11PM 12th Oct, 2019 and the charges also included fuel also so as per the policy i[censored] had filled fuel in the car the fuel prices will be refunded. As i got the car with nearly empty fuel tank i had to fill fuel for worth ₹2000 and i also had attached the bill in the app but i haven't recieved the refund amount till date it been 40 days i have tried contacting zoomcar 5-6 times through mail but u haven't received any replies.

I am attaching every picture and bill of the fuel

I had a booking on which a fuel refund of 800 was applied. On the website, it shows that the amount has been refunded, but it has not been refunded yet.
I have made many attempts to contact them and inform them about this but to no avail.

Booking id#: jps6xi3x7
Scheduled pickup: 11:00 pm 22 jul 19, mon
Booking completed: 02:00 pm 23 jul 19, tue
Car: scorpio ka03ag4597

One of the worst and fraud company I have come across with. It has fraudently and illegally transacted INR 5000 and INR 6677 from my credit cards against the cancelled bookings. Best part is that even after several request from my side issue remain unresolved.These guys don't realize that such transactions are considered illegal by RBI which is closely scrutinizing the companies undergoing this. My next step is to approach RBI to curb this fraud racket flourishing under the name of Zoom car.

I book zoomcar swift from zoom car app 😑, i did not get fuel in the car, but i did pay for it
I had to pay at fuel station for more fuel of 700 rs and they are telling me to provide bills of machine which petrol pump are resisting to give as this is against their policy to give bills later, zoomcar is not responding and declining to give my money
My mob no :[protected]

I took a maruthi swift from zoom car for 5 days. I paid 5000 rupees for 5 days and 3000 security deposit car had little damages after booking get closed next day i paid around 7000 +3000 security deposit that means 10000 for damage fee. After 21 days i received a message stating that you have to pay 28000 for excess km after few months later i received a call from zoom car stating that you have driven for 2000 km i told him i drove lesser than 500 km please verify he kept the call after 30 minutes he called me again told that you have drove the car for 1000 km and you have to pay around 9000 rupees i told it is not possible i am very sure it will not above 500 only mistake i have done i trusted zoom car didn't take the photo of the kilometres travelled. Please verify and let me know what can be done and tried reaching customer care but no numbers was reachable. Please help to resolve the issue.

I booked a car for 26&27 october and due to some reason i had to cancel my booking and on the same day zoom car notified that the refund has been initiated and will be credited to you by 10 november. And it's been 5 days of expiry of the date given by zoom car and still there is no amount credited to my account.
Hope you reply to my query as soon as possible.

Attached a paytm statement

On nov 12th i got a baleno from zoomcar delivered to my hotel in chennai (Trip id jps66lkj5). The car looked like as if it had been through a long dirt road and even the door was not automatic. But it served the purpose. I returned the car on 14th. Somewhere in the middle, an auto touched the left rear door and left some scratches. The person who took my car found some scratches on the left rear door. I looked up http://www.zoomcar.com/chennai/damage_charges and was ready to pay the bill of 1000 rs (One door multiple scratches for baleno). But, the person who took the car from me told me on whatsapp that the bill for multiple scratches is rs 8000 and he added only rs 6000 out of kindness! I shared the link (http://www.zoomcar.com/chennai/damage_charges). And then he brought the bill down, but still to rs 4000 but not to rs 1000.

The zoomcar person essentially agreed that the type of damage was 'multiple scratches', but just that he will be charging me arbitrarily but not follow the damage charges on the zoomcar website!!! This is literally the definition of extortion. I wrote an email, but got a canned response.

This is the first time i rented a car in india. I am horribly shocked at the lack of professionalism. Hope the issue gets resolved at least here.

Dear sir/ma’am, i mr. L v sandeep, i’ve planned a trip with my friends & i choosed a self-drive car i went with zoomcar it was a very first booking with zoomcar booking id: jps66j61r i’ve booked a car xuv 500 for[protected] &[protected] instead of that xuv 500 they have replaced it with tata hexa & when i went for picking up the car, it was in very bad position like it don't have horn, it is very dusty, back tyre is tone, one door will not work from inside, have some dents scratch's also and we have shared some of the pics also to them and while traveling the tyre got busted on[protected] around 6/7am and we tried changing the punchered tyre with stepney but the stepney is already in puncture then we took both tyres for so far distance of 3kms by walk and made punctures of it but the technician declared that they are not in condition of getting punctured still he tried and made puncture and we installed the tyres but they failed so we called up zoomcar many times in 15-20 minutes time frequency and intimated them same the customer care executives had requested us to wait for 15mins they where repeating the same till evening they had failed in helping us in assistance latter by there suggestion only we intimated them and left the car as they said and came back home in a difficult way. And now instead of giving me compensation and refund amount which i’ve paid while booking & they had bluffed us & spoiled our whole trip by giving an un-conditional vehicle in last moment where as we don’t have other option to cancel they said vehicle which had been given to us now they are charging me & insisted to pay back the damage charges of bill rs.3867/- and this is not the service am i expecting from zoomcar i would request you to take serious action on them. Please do the needful.
Thanking you.

L v sandeep.
[protected]
Sandeep. [protected]@gmail.com

I booked zoom car for 25 hrs for the 1 st time, it was ford eco sport, there was some scratches and severe damages in the car when i received te car, i did take a video of that in the night when i got delivery... After that when i returned the vehicle they said that those damages areade by me and charged me 7000!!!... I sent them the video... But they are not accepting my argument just charged me this amount... I dont know what to do... Worst experience with zoom car... Why should i pay for the damage which was not made by me...

I booked a zoom car (Ford figo) from coimbatore to travel to theni and return the car the next day. I had already paid for entire trip (3498) including the deposit (2999). So a total amount of 6458. I went to pick up the car. It was in a pathetic condition (Not washed, th here was sand inside the car, fully dust). When we pay so much we expect some kind of quality. There was no option to cancel that booking saying our trip has already started. The customer care number doesn't have any option to cancel our booking or ask for a different car. I have given a feedback regarding this to zoom car people. So the option we were left with was to unlock the car start the ride and then return there. We did not move the car. But still we were required to wait for atleast 30minutes to opt for returning. Again a huge waste of our time.

Firstly our plan to use that and reach our destination got spoiled. We had to look for an alternative mode of transportation
It was a huge waste of time and most important i dont get the money refunded. Only the deposit is showing to be initiated for refund.

I sincerely feel they should up their standards. The car did not even have a zoom sticker. And i rewuesy a full refund of the entire amount paid for all the inconvenience caused by zoom car.

I booked a zoomcar on 11 oct 19. I started my trip and after 1km car stopped and not strating. I raised a complaint and contacted customer care. Customer care representative asked me to leave the car at the breakdown location and locked the car. They cancelled my booking and refund was about to credit on 22 oct 19, 04:20 PM. My refund still not credited. I raised complaint 4 times and every time i m getting the same reply on mail.the reply is..

"Hi satendra Singh Jadon,

Your booking JPS6X6LWA is now complete. Hope you had a great trip!

We will quickly validate any re-imbursements or charges on your booking. This will help us calculate and process the refund due to you. We want you to know where your money is, so we will send you an email once we have settled your booking.

Regards,
Team Zoomcar"

Pls take necessary action and refund my money at the earliest
Thank you
Regards
Satendra jadon
Contact-[protected]

I booked a car from zoomcar on 7/10/19 from 2 pm to 11 pm and i've following complaints regarding their service.

1. I did not receive location of the car till 2:15 pm which
Was given to me after calling them twice.
2. On reaching the location the car was not there and
The support executive also wasn't able to locate it.
3. Finally found the car at some other location at
3:15pm and started the trip.
4. The car broke down after running about 120kms
Around 7 pm.
5. The support executive told us to wait till the vehicle
Get towed without providing any alternate vehicle or
Any further accommodation to way back.
6. We were deserted by zoomcar in the mid highway of
Mujjafarnagar at 9:00 pm after the vehicle was taken.
7. The support executives were insensitive to our
Problem denying any kind of help or support stating
That they can't do anything else.
8. When i threatened to file a case against them the
Executive said that they will provide full cooperation
With full refund and compensation for their inability
To provide accommodation for way back.

Now they have provided me with the refund of just ₹913 (Total of ₹2413 including ₹1500 for fuel reimbursement) while the booking amount was ₹2054.
And when i called them back they straight away denied to help saying that this was all they can do.
While in their policies it has been mentioned that in case of a breakdown in which the person who booked the car is not responsible the company will provide the full refund of the trip. I've attached the screenshot of that.

Booking id:- jps66k170

I have not received any refund for booking id - jps6xg8xh, jps6xg837, jps6xg8lf and jps6xg8ul for over 2 months and not getting any proper support from the team.
The total refund is 15038 inr. As it is a huge amount i want necessary actions to be taken so that i can get my refund as soon as possible.
After repeatedly mailing i just get replies that they have processed but they fail to provide me with the uti (Unique transaction id) for each refund they made. I just want my refund, also i don't get call support from zoomcar which is very bad.

1st email response.:
Hi, i found false daamage charges of 10k pending on my zoom car account. The vehicle was returned the way i took it from the place it was alternatively allocated without an executive. I just drove for 30 kms against 50kms which i have booked for in a safe and secure manner. Seems like insiders are working for car owners in benefit of the already damaged (Multiple damages as per images already uploaded) with 65000+ kms driven vehicle. The life of the vehicle is close to an end. \i wanted to meet the owner of the car, supervisor of the shift, inspector who reported so called interior damages, fleet manager to discuss and take the matter ahead. I don\'t mind speaking my friend greg moran. Charge of 10 k is falsely levied and no one calls me to talk about this. Handling via email.
Seems like this has become their daily routine.

Zoomcar responds:dear praveen kumar rapolu,

Thank you for writing in.

We understand that you are disappointed about the damage charges levied on your booking. We request you to go through our policy for charges here:
https://www.zoomcar.com/policy#feePolicy. for the charge against damage type click https://www.zoomcar.com/damage_charges and select the booked vehicle from the dropdown.

Should you feel that the charges added are not according to the policy or/and you claim it to be a wrong charge, please write back to us attaching the images of the vehicle with properties of the image and we will re-validate the charges for you.

Regards,
Team zoomcar

Second email response sent:

Omg!!! What the hell is happening.

What are you up to.

All the damages were already highlighted in red before proceeding with the ride not allowing me to upload any further images on your very app.

After the completion of ride i even approached your help center to inform that there are errors uploading pictures and asked to check him if atleast the fuel bill is uploaded as a refund was expected out of that.

You can investigate all the records of the vehicle no 4112 whether or not any or all damages are old or new. The vehicle is driven 65000 kms. If it's an app error all those images in the previous booking of the very vehicle might be existing.

This is sheer lack of responsibility in keeping up with the records of your fleet, vehicle condition, zoomcar application and unproven ununthorised way of disbursing and receiving of booking without an executive at the slum locations.

I usually choose bomma vallu to pick it from hotel ibis.in fact i received the email for the same location and then changed to slum.

I would have settled this then and there with executive help. I handedover the vehicle as it was when received.

All the proofs will come on its own when the issue is further investigated from the previous booking. Being loyal to you since so many years, you have given me a good prize.

I need a response from mr. Moran.

Zoom car still not bothered to call after 12 hours of this email