Zoomcar Complaints & Reviews

I have subscribed for zap and was using a car, it was seized for delay in payment. Zap guys were regularly following up with me regarding cash payment, for which i denied making cash payment and made an online payment. Zoom team disputed regarding cash payment and wrongly terminated my vehicle by raising a fraud request on my behalf.
Secondly, same thing was escalated to support team and they have apologized for the same and committed regarding revoking of the request. But, i dont understand why is it taking so longer to revoke the request and deliver the vehicle.
Mail reply from support team attached for reference.

Hello! My zoom car booking id: jps6fjykm. I haven't received any mail regarding my imps transfer of the refund you initiated on 16/1/2019 which you originally have to initiate on 7/12/2018. Since i completed my trip on 5/12/2018. I haven't not received my refund yet. When i ask you, you said refund is unsuccessful. We initiated the refund again and you'll get your refund 24 business hours. But i haven't received yet. Can you please explain what you are trying to manipulate?

Initially i booked zoomcar for 2nd jan, 2019 2:30am to 8:00pm from hyd airport. When i landed and called them, they said that booking from 2:30pm od 2nd to 8am of 3rd on some other name.

And the app did not allow me to change/update the booking. The contact person told me that they did not receive any booking in my name. I had to cancel the existing booking which incurred 492/-

I took zoomcar on 2nd of jan, 2019 at 5:30am with new booking. They have asked me for a deposit of 3000 in excess. After i returned the car, they returned me 2000 in less claiming there are some damages.

I returned the car in the same condition as i borrowed. Zoomcar also claimed that they will cover damages upto 10, 000 included in the rental cost.

Zoomcar charged me 350/- for airport pickup, but the pickup person claimed that their payment card is not working and asked for 200/- parking fee saying that he will add it in our claim, which he did not do later.

I tried calling zoomcar many times but they are not answering my call.

On dated 13dec my booking id jps6fk4ru, i have paid online if ₹ 4476 & after cancelation of booking amount of ₹ 738, my remaining ₹ 3738 still not refunded & zoomcar having no option to complaint such type of issue to report /solve. & this is the kind of services if company provided then its difficult for long term run. Very bad experience i have.

Booking ID: JPS6FQM70
Booking Date: 22nd Dec
Cancellation Date: 22nd Dec
Booking Amount: Rs. 4852/-
Refund Amount: Rs. 2426/-

I have canceled my first booking with ZoomCar just after 20 Mins of booking time. I have agreed to the cancellation fees of 50% of the booking amount. Now its been 24 days, i haven't received the refund of Rs. 2426/-. I am trying calling/ contacting Zoomcar from past 2 days, however it seems impossible to connect, if you don't have an upcoming bookings. Please help me here, its been more than 24 days, expecting the amount to be refunded. I have also Linked my PayTM Wallet in ZoomCar Application. Wallet balance is still Rs. 0/- .

Hello! My zoom car booking id: jps6fjykm. I completed the trip within the specified time and also without causing any damage to the vehicle on 4/12/2018. But i haven't received my security deposit of 2500 yet. You're saying that you transacted my money from your end. But when i contacted my bank, they are saying any such transaction don't exist. What should i do now? Is trusting you is the grave mistake i committed?

Booking date: 3rd Jan 2019 from Jaipur
Booking id: JPS6FKXGN

I got assigned a Scorpio a month before the booking date due to high demand and I was ok with that. When I reached to pick up the car, the evening was setting in and I got a Scorpio which was damaged and had huge dents in the exterior. There was another car standing there but apparently was already booked for someone else. I took it to my hotel and parked it for the night. In the morning I could see the interiors properly and noticed that it was very dirty inside and the guy at the parking lot has not done his job of cleaning it after the previous booking. I called and called the customer care through the app but the number getting reported as "invalid" and couldnt reach the customer care for lodging a complaint. Finally was able to get through to the parking lot guy asking for replacement car and he said it's booked for a drop to Udaipur and so it's released from Jaipur already. This meant that I couldn't get a replacement in Jaipur (Udaipur was at the end of my trip after 10 days) unless customer care obliged. But I couldn't reach them.
I had to manage with the horribly dented and incredibly dirty car for more than a week after that. That took away more than half of the fun of a Rajasthan road trip for my family.
This was my 3rd booking with Zoom and was the first one out of my home state and was an utterly horrible experience.

I Have booked a car on 31st december 2018 sharp at 7:30 am i have submitted my DL and xerox copy of aadhar but the verification was failed and booking was cancelled sharp at 8:15am by zoom car side and i have charged total 4489.00Rs 1489 R.s for vehicle charge and 3000 for security money but after cancelation by them i got only 3000 rest amount.

Details are attached.
Please do the needful asap...

Regards
Samrat Sengupta
Mo:-[protected]

I had booked a Marutu Swift MH14GD0148 for 11-12 Jan 2019.I had paid Rs. 300 extra for drop and pick service.

The pick up person arrived late, which was communicated to me by Zoomcar through message, the delivery person confirmed that no charge will be levied since delay was from his end. However they charged Rs 835 for late delivery.

No response from their support team in resolving the issue.

Everything is automated and self serve which is amazing but zoom car should not automate assumptions too by giving benefit of doubt to themselves and charging everyone as guilty.
My booking jps6f8k6l.
Made from 9th jan to 13th jan and the fuel was only 70% filled. It is easy to do full tank to full tank where zoom cannot charge customers. However if they insist customers to leave it at half tank, a) it becomes difficult for customers to fill back to a specific percentage which is very cheeky b) it provides them a great opportunity to withhold amount. Would you not think that customers would be coming back? I have done about 6 to 7 bookings in 4 years but i really feel that i should be stopping bookings as you are holding my cash in spite of me submitting all pictures with correct fuel readings on the website. This is unacceptable and unprofessional behaviour from zoom.
I am not paying it unless you correct the charges.

Hi,

Firstly, please be a little more specific on how "the car has been damaged after my usage".

Secondly, "there was already damages done when i picked the vehicle and zoom car employee also agreed the same during his delivery to me". The same is also mentioned in zoom car app checklist saying it's major damage in several parts.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Best,
Avinash

Hi sir,

I booked a Tata Tiago (diesel) from zoom car. I picked up the vehicle from Chandigarh (railway station parking) at 11:30 PM on 11th January. I had made a booking from 11th jan11:30 PM to 12th Jan 9:00 PM. I drove off to my home 56 km from Chandigarh so that I could start for Shimla the next day in the morning early. On 12th Jan, after merely 46 km driving, the car suddenly developed clutch disc problem and stopped moving. After being stranded on a desolate road for 5 hours from around 11 AM to evening 4:30 PM and after several calls to customer care, the TATA roadside assistance cab came to pick me and my friend. Our valuable time, money wasted and if that wasn't enough, instead of refunding our unused hours the zoom car guys are levying a charge of[protected] minus 1000 Rs fuel refunded) on me. Also, they just called and informed it when I was busy and later when I called them to discuss when I got free, they said a concerned person will call you back and no call has come yet. Meanwhile, the app is flashing a message that the amount will be auto-debited from my pre-authorized credit card. How careless and negligent of them to blame the damage on a customer who used his car for 96 km only. How can they blame that the entire damage was done by my negligent driving? They have neither explained how they came to this conclusion nor the breakup of the charge that they are levying. Do they even check what damage has been caused after every rental period? How can they assign the blame recklessly on the customer who ultimately suffers the breakdown?

I hope justice is served to me. I have been driving for 3 years and they are saying I am negligent. That's poor blame shifting zoom car.

I request for a full refund of the entire amount as its negligence on Zoom car's part for renting their poor quality cars with no quality checks.

Please help me.

Thanks & Regards

Rahul Tiwari

I have booked the zoom car (Booking id: #jps646z5y) on 11th november by paying rs:4736 including the advance amount of rs:3000. I didn't get the refund amount back till now. I called to the customer care of zoom car. They told me that they refunded back the amount on 12th november itself and gave the arn no :[protected] to enquire in the bank. I went to the my bank (Sbi) and gave the complaint, they checked it and informed me that the problem is from the side of zoom car only. Bank didn't receive any amount as well as they are not able to check it.
I have waited for two months, so please find where my money got stucked and refund that as soon as possible.

Booking date : 10 december 2018
Booking id : jps6fox4o
The refund has not yet been recieved for last 32 days. There. Is no way to contact zoomcar, multiple mails have been written by me so far but the response is same and scripted "we will get back" which never happened.
This is a really bad experience i cannot contact the zoomcar personal as well. This kind of customer service is not expected from such an organisation.

With reference to booking id: jps6frkvq, i had booked ford freestyle on 27th december 2018 from 12 pm to 4 pm. I took the car and was just 20 kms away from the pick up point, air conditioner of the car stopped working and some burning smell was coming from the a. C. Vents. We informed the same to zoomcar customer care and they told us to get it checked with a local mechanic and if possible get it repaired if repairing costs under rs.2000. When i reached the mechanic, he told us that there is a failure in the radiator of the car and there is also a leakage in the coolant as well. The coolant leakage and the radiator failure is due to the damage in the front bumper of the car. He told us that the total cost would be around rs.8000-rs.8500. I again called zoomcar and informed them about the same and they asked me not to get it repaired from the local mechanic, and told me that they are arranging a recovery truck to tow the car to the nearest ford service centre. So, i handed over the car to the ford service centre team.

Zoomcar added an outstanding amount of rs.10000 in my zoomcar account on the same booking. I asked them about it and they claimed that the damage is caused by me. But i told them that the damage was already there when i went to take the car and i have the video recording to prove it. They asked me to send the video to them and they will revert back. I sent them the video and they told me that they could not find any damage on the car in the video. But it can be clearly seen in the video that the car had a collision before, due to which there is a damage on the front lower part of the car.

So, i did some investigation myself and called the ford service centre vastral where the car was towed on 27th december 2018, and made them understand about the entire incident. I talked with the service centre executive who was handling the case of ford freestyle and sent him the video recording which i recorded before taking the car. He also confirmed that the damages due to which the car had a radiator failure and coolant leakage are the same damages recorded in my video.

He also told me that he gave an estimation between rs.7500 to rs.8000 to repair the car. But the zoomcar executives denied to repair it and took away the car from ford service centre vastral.

All this incidents prove that zoomcar is knowingly putting a fraudulent charge of rs.10000. The service centre executive is telling me that the radiator failure and coolant leakage was due to the damages on the front part of the car which was recorded in my video. Also, zoomcar is charging me rs.10000 for a damage which they could have repaired for rs.8000. So, it surely proves that they are doing all this for money.

I have all the proofs including video recording of the car and call recording with ford service center. I am not responsible for the damage in the car. So, i request you to kindly remove my outstanding amount of rs.10000 or else i will file a case against zoomcar as i have all the proofs.

Regards,
Anmol behera

I am hereby attaching the following proofs:

1. Google drive link of the video: https://drive.google.com/file/d/1a3UN-pIEvCDp3UfG4Z3Q7Ip__W7c8iSM/view?usp=drive...⇄

2. Proof of date and time of video

3. Screenshots of video highlighting the damages

With reference to booking ID: JPS6FRKVQ, I had booked Ford Freestyle on 27th December 2018 from 12 PM to 4 PM. I took the car and was just 20 Kms away from the pick up point, air conditioner of the car stopped working and some burning smell was coming from the A.C. vents. We informed the same to zoomcar customer care and they told us to get it checked with a local mechanic and if possible get it repaired if repairing costs under Rs.2000. When I reached the mechanic, he told us that there is a failure in the radiator of the car and there is also a leakage in the coolant as well. The coolant leakage and the radiator failure is due to the damage in the front bumper of the car. He told us that the total cost would be around Rs.8000-Rs.8500. I again called zoomcar and informed them about the same and they asked me not to get it repaired from the local mechanic, and told me that they are arranging a recovery truck to tow the car to the nearest ford service centre. So, I handed over the car to the Ford service centre team.

Zoomcar added an outstanding amount of Rs.10000 in my zoomcar account on the same booking. I asked them about it and they claimed that the damage is caused by me. But I told them that the damage was already there when I went to take the car and I have the video recording to prove it. They asked me to send the video to them and they will revert back. I sent them the video and they told me that they could not find any damage on the car in the video. But it can be clearly seen in the video that the car had a collision before, due to which there is a damage on the front lower part of the car.

So, I did some investigation myself and called the Ford service centre vastral where the car was towed on 27th December 2018, and made them understand about the entire incident. I talked with the service centre executive who was handling the case of Ford freestyle and sent him the video recording which I recorded before taking the car. He also confirmed that the damages due to which the car had a radiator failure and coolant leakage are the same damages recorded in my video.

He also told me that he gave an estimation between Rs.7500 to Rs.8000 to repair the car. But the zoomcar executives denied to repair it and took away the car from Ford service centre Vastral.

All this incidents prove that zoomcar is knowingly putting a fraudulent charge of Rs.10000. The service centre executive is telling me that the radiator failure and coolant leakage was due to the damages on the front part of the car which was recorded in my video. Also, zoomcar is charging me Rs.10000 for a damage which they could have repaired for Rs.8000. So, it surely proves that they are doing all this for money.

I have all the proofs including video recording of the car and call recording with Ford service center. I am not responsible for the damage in the car. So, I request you to kindly remove my outstanding amount of Rs.10000 or else I will file a case against Zoomcar as I have all the proofs.

Regards,
Anmol Behera

I am hereby attaching the following proofs:

1.video recording of the car
2.proof of date and time of video
3.screenshots of video highlighting the damages

We have booked for a figo freestyle at viman nagar pune for 3 days. We were called about the non availability of figo freestyle and hence we agreed for it to be replaced with i20. We collected the car from viman nagar at midnight.in the morning when we switched on the a/c, there was onlh blow of wind but no cooling. When we called the customer care, they simply answer tellinh get it repaired and that they would refund the amount spend for repair.. That was the most irresponsible answe which we heard. Standing at a helpless place, we searched for service center. When we reached the service center wasting half a day, we were informed that it would take half day to repair the car. How can you expect the ppl who came with 3 days in hand for travelling to spend half a day to one day in getting the a/c repaired. First of all, they did not provide the car which we booked... Then the inherent defect of a/c not working... This gave us extreme mental trauma and we suffered with suffocation and head ache due to extreme heat.
We are eligible for entire refund of the amount paid for booking the car

With respect to booking no. Jps6fh5x9, my ride was completed within time and there was no damage from my side to the car.
Car was handed over at same location from where it was picked and in same condition how it was picked up.
I have all pics to prove my claim.

The claim is null and void and hence kindly remove fraudulent charge of 10k to my account
Regards,
Faiz

Hi,

I subscribed for the pedl subscription of rs. 100/- for one month 1 hour daily membership.
One day when i was trying to book a ride, the cycle was not able to unlock as it was showing that the trip for this cycle is not ended and hence it was not available to be used at that time by me.

Next day when i opened the app, the app was asking to extend the trip that didn't even took place and was charged rs.417/- (Automatically deducted since the paytm account was linked) in addition to the subscribed fee of rs. 100/-.

You can track the cycle.

I have written various mails to zoomcar and there is no revert and my issue is not even addressed.

Cycle no. 3246660
Trip end stop : big pitcher bus stop
Trip date: 12 dec, 2017
End date: 13 dec, 2017

I need a refund for the amount deducted by zoom car.

Everything is automated and self serve which is amazing but Zoom Car should not automate assumptions too by giving benefit of doubt to themselves and charging everyone as guilty. My booking JPS6FQRPL was made from 25th Dec to 28th Dec and the fuel was only 45% filled. It is easy to do full tank to full tank where Zoom cannot charge customers. However if they insist customers to leave it at half tank, a) It becomes difficult for customers to fill back to a specific percentage which is very cheeky b) It provides them a great opportunity to withhold amount. Would you not think that customers would be coming back? I have done about 6 to 7 bookings in 6 years but I really feel that I should be stopping bookings as you are holding my cash in spite of me submitting all pictures with correct fuel readings on the website. This is unacceptable and unprofessional behaviour from Zoom. They have held back my 3000 rupees deposit in spite of me uploading details on their website.