Zoomcar Complaints & Reviews

I have started my ride with kms shown 12335 and i ended with 12398, a total 63kms. I have opted for a limit of 80kms free. I have entered this reading in mobile app to end the trip, in front of zoomcar executive who had came to receive the car. About 1 hr later, i received a message to pay 768 more. Also, a message to auto debit from credit card was also there.
I haven’t rode the vehicle beyond permissible free kms.

I have booked a car on 12th june 2017 and made several calls and visited manipal zoom car official to get the security deposit back to my account card where i paid the payment. I am going post to pillar to get my money back however no relief from zoom. Pl advice how to take this forward or shall log a complaint with consumer forum. My contact details are [protected] / [protected] and email [protected]@gmail.com

Hello team,

Booking if: jps6f836d
Booking date: 12 jan 2019

I have booked scorpio for 2 days for the total km of 410km but since the wheel alignment was out i had to short my journey as it was not safe to travel long tour i drove about 10km morning about 6:30am and i realized that vehical i going one side also it was vowelling which made me realize something is wrong with the vehicle later when someone over took my car and warned me that wheel will come out if i drive more also they shared the video alignment video which i added in this issue.

I directly called the zoomcar person who handed over the car and he was not ready to accept that there is some problem in the car he said last trip was successful and no one complaint and we also inspected the car there is no issue... Then i shared him the video later which he also agreed there is serious prob and he requested me to get the wheel alignment done asap and share the bill with us so ideally it was morning time no shop will be open for wheel alignment so i have to wait for almost 4 hours and later took to near by shop and later shop person told wheel alignment cannot be done as it's completely out and i[censored] want i'll change the stephanie but we found even stephanie tire was already damaged so ideally we changed the wheel with same tire which was clear that we don't have good stephanie with us so ideally we know we have to short our trip if in case anything goes wrong we could get stuck.

I spent 200 rs but i wasted my time of almost about 5hrs and mentally i could not enjoy my ride coz of of this problem with all this i uploaded 200 bill and shared this concern with zoomcar and after that they just stated there no update to us so there is no refund for this trip. There is no direct phone number to reach zoomcar customer care the number which they provide it's dead. I sent them email and shared this concern multiple time but no one called me till now also their response time is almost 7days still no solution for this concern.

Regards,
Mohd shams

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account
My account is [protected]@gmail.com and my friends account is [protected]@gmail.com so please remove my dl from [protected]@gmail.com as it can be misused in future as i am not the owner of that account

Sir I am very unhappy with the replies i am receiving through your mails you all are not able to understand my problem which I am facing regarding blacklisting of my account [protected]@gmail.com and with repetitive complaints also my complain problem is not being resolved
I think due to only email and message conversation a communication gap is happenig so I would like and request you that let me talk with your customer care executive on the phone and resolve this issue as early as possible my registered mobile no is [protected]

Hi,
some guy has stolen your PEDL Cycle and he has kept it in his terrace and he has removed the GPS tracker and the unlocking device from it and he is using illegally, the cycle is in the below-mentioned address.
#635, 4th B cross, Kodihalli, HAL 2nd stage, Bangalore.

I hope this information will help you to find out.
Good luck to your great busyness guys!

If you need any information...

Sir my account has been blacklisted due to two id which were made i understand the company concern but i would like to tell you that my original id is [protected]@gmail.com please activate this and remove my driving license from the i'd [protected]@gmail.com as please respond back and resolve my this issue as early as possible
And there was also a booking done with the i'd by my friend for which 3000 refund still i have to receive please respond regrading that and make the refund as early as possible booking id-jps6fw95x

I am a supermiller for zoom car as i am a regular customer of zoom car but yesterday it is showing my account has been blacklisted without any reason and i complained and i am. Getting no responses my email id registered on zoomcar is [protected]@gmail.com
I want this problem. To be rectified soon as i am. Facing problem due to it. And as i have been. Loyal customer to zoom car its a matter of customer insult blacklisting without any reason

Worst experience with zoomcar. They are asking us to pay for breakdown for which we are not responsible. And they update charges on my account without prior information and later they order us to clear outstanding amount. They say for clutch failure driver is responsible. According to their policy 11.6a if driver is not responsible for breakdown the unused hour amount will be refunded. Still now i am not understanding how i am responsible...

We rented a zoomcar for 260km (13 hours) on 17/01/2019 and we received ford ecosport car in worst condition (Not clean and not maintained well), it got breakdown (Clutch failure) after traveling 160km (After 7 hours) in worst place where we dont have mobile network and somehow we informed zoomcar road side assistance and they took around 5 hours to reach us after informing, which is an great inconvenience to us and they promised to refund the amount within 5 days but, later that when i logged into my account i saw 11973rs outstanding amount (For damage-10000 and late return fee-1973) in my zoomcar account after that i called zoocar customer service regarding this issue but they told me to wait for 5 working days. After 7 days they are telling clear the outstanding amount. So i contacted customer service again and asked about issue now they are saying you are reponsible for breakdown so pay the outstanding amount, so replied him that i am not responsible for clutch failure and told him i will not be paying outstanding amount. So i have decided to go consumer court against this issue.
#booking id:-jps6fgk0e

I have rented a car on 1st of this month, id: jps6fmzi8 for e2o plus (Ka03ae8246) from 08:00 pm, 31 dec to 02:00 am, 01 jan at dr. Rajkumar road - rajajinagar (Beside suguna hospital), # 1819, 3rd block dr. Rajkumar road next to suguna hospital 3rd block, rajajinagar. I haven't received the refund of rs 3000/-. As it has been stated in the message that zoom car has sent me, the amount must have been reflected in my account on 11th. It has not yet been debited to my account. Please do the needed as soon as possible. Please don't cheat your customers zoom cars.

At the time of my first booking i mistakenly added my friend's driving license, i was unaware that once a dl is added, it can't be removed. Now i want to remove his license from my account and add my license but the customer support is not helping to do so because of their policy.
And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration.
But now the thing is i want to get his license removed and add my own license since i want to drive on my own.

I have rented a car from zoom car on jan 01, 2019. My booking id is jps6fmzi8 for e2o plus (Ka03ae8246) from 08:00 pm, 31 dec to 02:00 am, 01 jan at dr. Rajkumar road - rajajinagar (Beside suguna hospital), # 1819, 3rd block dr. Rajkumar road next to suguna hospital 3rd block, rajajinagar. I have returned the car on time and i recieved a message that there is no extra fee for maintenance nor damages and so they would refund rs.3000 to my account within 24hours. The next day i got a message that the transaction has been initiated and it would reflect on my account on 11th of jan. But it has not yet been transferred. I have mailed to the company's i'd several times and got no reply. I have called rajaji nagar office and they didn't answer me. Please take an action immediately.

Hello i am himanshu janu, i am very disappointed while informing you that i am getting calls from one of your executives name yusuf who works in finance department. He called me twice regarding my outstanding amount and instead of asking me the reason behind the delay in payment, he threatened me and spoke to me in a rude way. As i am aware of customer’s rights i would like to complain about this incident and request you to take strict action against him. I have attached a file regarding the call details.
If you need any assistance from my end please contact me on [protected].

It took the traveling date as default i don’t know how..
N now i hav cancelled the trip.
I want my refund back till today evening plz make sure you do the needful.
I hav me used it before also i don’t why now the issue is der i just want my money back else henceforth i won’t be using this application..
Kindly contact me asap..
My name is ayan salauddin khatib you

I have subscribed for zap and was using a car, it was seized for delay in payment. Zap guys were regularly following up with me regarding cash payment, for which i denied making cash payment and made an online payment. Zoom team disputed regarding cash payment and wrongly terminated my vehicle by raising a fraud request on my behalf.
Secondly, same thing was escalated to support team and they have apologized for the same and committed regarding revoking of the request. But, i dont understand why is it taking so longer to revoke the request and deliver the vehicle.
Mail reply from support team attached for reference.

Hello! My zoom car booking id: jps6fjykm. I haven't received any mail regarding my imps transfer of the refund you initiated on 16/1/2019 which you originally have to initiate on 7/12/2018. Since i completed my trip on 5/12/2018. I haven't not received my refund yet. When i ask you, you said refund is unsuccessful. We initiated the refund again and you'll get your refund 24 business hours. But i haven't received yet. Can you please explain what you are trying to manipulate?

Initially i booked zoomcar for 2nd jan, 2019 2:30am to 8:00pm from hyd airport. When i landed and called them, they said that booking from 2:30pm od 2nd to 8am of 3rd on some other name.

And the app did not allow me to change/update the booking. The contact person told me that they did not receive any booking in my name. I had to cancel the existing booking which incurred 492/-

I took zoomcar on 2nd of jan, 2019 at 5:30am with new booking. They have asked me for a deposit of 3000 in excess. After i returned the car, they returned me 2000 in less claiming there are some damages.

I returned the car in the same condition as i borrowed. Zoomcar also claimed that they will cover damages upto 10, 000 included in the rental cost.

Zoomcar charged me 350/- for airport pickup, but the pickup person claimed that their payment card is not working and asked for 200/- parking fee saying that he will add it in our claim, which he did not do later.

I tried calling zoomcar many times but they are not answering my call.

On dated 13dec my booking id jps6fk4ru, i have paid online if ₹ 4476 & after cancelation of booking amount of ₹ 738, my remaining ₹ 3738 still not refunded & zoomcar having no option to complaint such type of issue to report /solve. & this is the kind of services if company provided then its difficult for long term run. Very bad experience i have.

Booking ID: JPS6FQM70
Booking Date: 22nd Dec
Cancellation Date: 22nd Dec
Booking Amount: Rs. 4852/-
Refund Amount: Rs. 2426/-

I have canceled my first booking with ZoomCar just after 20 Mins of booking time. I have agreed to the cancellation fees of 50% of the booking amount. Now its been 24 days, i haven't received the refund of Rs. 2426/-. I am trying calling/ contacting Zoomcar from past 2 days, however it seems impossible to connect, if you don't have an upcoming bookings. Please help me here, its been more than 24 days, expecting the amount to be refunded. I have also Linked my PayTM Wallet in ZoomCar Application. Wallet balance is still Rs. 0/- .