Zoomcar Complaints & Reviews

I made a booking from ZoomCar for 17th March to 18th March. for this booking I need to get refund of RS 4212. They initiate the refund via third party "CashFree", where I need to give my bank details or UPI to get the refund but it was failing all the time giving error "Transfer failed". I requested for new link and with new link also I got the same error. So I asked zoom car to initiate the refund to my original account directly and their executive said that he has filled the form for backend team and the refund will be credited to my account directly with in 24 hours and its now more than 5 days I haven't received my refund.

And now I am calling to their customer center number, I am not getting any option to check my refund status. I dropped them an email also regarding the same but no response.

This is very unprofessional and not acceptable.

Hi,

Please help to verify my profile inorder to book a car from Mysore on April 8th.

Die to this lag am stuck with the remaining booking of rooms in my destination point.

Please check my profile with mail id "[protected]@gmail.com '

Dear ZoomCar,

This is regarding my latest booking (JPSN77YH3) with your company. The following issues are germane and need resolution:-

1. I had booked a Maruti Baleno for this trip. A few days prior to the trip I received a mail from you company stating that the said car was not available and was offered a Hyundai venue in lieu.

2. On the day of the airport drop, when I went to pick up the car at the designated spot, it was nowhere to be found. I tried calling the customer care number and Zoomcar executive’s number shared by you, but both these numbers were unresponsive. After a lot of struggle the car was delivered to me late by almost 90 minutes, thus delaying my trip and causing me great inconvenience. Further, the car was delivered by an executive whose number had not been shared by your company. Details of this executive are as follows- Naveen +[protected].

3. The car was delivered in a very dirty condition. Neither was it cleaned nor sanitised. Upon inspection, I found the car windshield cracked. I showed this to your executive and asked him to replace the car. He said that there was no other car available and that he was a mere driver and therefore, I would have to contact customer care. There was no response on the customer care number even after trying for hours. I tried sending an email but the mail was returned as your inbox is full. I tried to use the app to raise the issue but the app wouldn’t let me proceed ahead without getting an OTP from your delivery executive. Your executive was not able to provide the OTP as he was unaware of the process on his phone and stated that he is only a driver.

4. With no option left and having wasted a lot of time trying to unsuccessfully resolve the issue, I clicked a photograph of the damage with your delivery executive’s face in the picture as proof. The same has been uploaded here. The entire delivery process was absolutely pathetic with no response from customer care or the delivery executive. I was unable to start the trip from my phone/ app. This was done later by your executive from his office and the time punched in for starting the trip was incorrect. Mind you, my car was actually delivered almost 90 minutes late.

5. During the trip the car broke down several times due to battery/ starter issues. I finally had it resolved by taking it to a mechanic. Repair bill for 2000/- was also uploaded on the app. Your executive Vinayak [protected] was also informed of this development on the phone.

6. Upon completion of the trip, the car was returned on time. It was inspected by your executive and found to be in the same condition as received. It is pertinent to mention that I was unable to end the trip from the app. Your executive assured me that he would do it from his office. However, even after having returned the car the trip continued on the app and after repeated reminders the trip was ended by your executive almost after 7-8 hours.

7. After a couple of days I received an email from your company seeking a payment of 10000/- INR as damage charges. This is a completely fraudulent claim with no proof whatsoever.

I would like your company to immediately reimburse INR 2000/- to me for repair charges incurred during the trip. Furthermore, the car was delivered to me almost 90 minutes late thus causing me great inconvenience and delay. I would like you to reimburse me for the inconvenience caused and for the exact duration of the trip which is actually less than what you had originally charged me for.

Hi,
On call to customer care they told that there is no problem with my dl and it is not blacklisted.
The booking was cancelled due to multiple accounts.

I don't understand why you have cancelled my booking without informing me.I just have one booking account you can check on your end and also my Dl does not have any issues

Also not allowing to rebook stating blacklisted.Already tired speaking to their customer care..no communication no follow up no higher up..
Waste of time and energy

[protected]@gmail.com

At the time of zoomcar booking for first time, I did not have a driving license, so I have uploaded my friends driving details from my account. Now I've the LMV driving license and want to update the license and aadhar details.

For this query I've already tried to contact with zoomcar and sent email multiple times however no response was received even single time from zoomcar.

Booked a zoom car on 21st 10:00 AM for 2:00P.M same day at Noida. The car booked was a tata Tiago MT Petrol. When we arrived at the pick up location, there was no car present and when trying to contact zoom car support there was no response from their end with the call being kept on waiting for almost 40 minutes.

Later when trying to contact them through multiple avenues of mail and call, there was no revert from their end still. It has been more than a month now without any response from their end and there has been no resolution.

Zoom car has just processed a refund of 255 rupees saying the booking has been cancelled.

I would highly request them to please look into this issue at the earliest and provide a complete refund for the same.

Note: The mode of booking was Zoom Car Android App

Greetings Sir/Ma’am

Refer to our BOOKING ID SD[protected].

The self drive car was booked through MMT portal for a scheduled journey on 02 Apr. As per instructions received to date, we were suppose to find our vehicle at designated pick up location i.e. Biju Patnaik International Airport at 9:00 am. However we couldn’t find the vehicle and neither could contact any support. After enquiring locally with many people we checked at various zoom car parking locations. After searching and seeking for support we finally had to catch a taxi for our planned tour.

On 1st of April we were prompted to upload documents, but the moment we tried doing so the app crashed.

Further, we were receiving various scam call claiming it to valid customer service executive.

In view of the above, I seek full refund of my booking and kindly investigate the reason for lapses.

Regards
Anupama Krishnan
Indian Navy

I have booked a car and Zoomcar took the full payment from me.Later when I arrived at the pick up location.I could not find any car as there was no car.I tried calling them but they did not answer my call.Zoomcar is total fraud.

Dear sir/mam,

I am bhavay, I have uploaded my all documents but its still pending yet I need to book a car on urgent basis I don't know why you are delaying so much kindly approved my all documents on priority
[protected]@gmail.com

Bhavay ahuja
Thanks

Hi this Daya and I am a unfortunately a zoom car host user on 25th march I got one booking and zoom car customer pick the car from my home and it is not returned yet from since 8days, I have file a complaint at zoom car CC and they are saying only one answer waits for 3 to 4 hrs we I’ll return your car in your location but it’s not happening since 8days, how worst service that zoom is maintaining, and also they provide me a false information as my vehicle is at zoom car site and safe, but as true is my vehicle is left over beside the ORR this will tell me on yesterdays call by their team, they provide such a false info about my car and this is not acceptable and please take action against this issue,

Greetings Sir/Ma’am

Refer to our BOOKING ID SD[protected].

The self drive car was booked through MMT portal for a scheduled journey on 02 Apr. As per instructions received to date, we were suppose to find our vehicle at designated pick up location i.e. Biju Patnaik International Airport at 9:00 am. However we couldn’t find the vehicle and neither could contact any support. After enquiring locally with many people we checked at various zoom car parking locations. After searching and seeking for support we finally had to catch a taxi for our planned tour.

On 1st of April we were prompted to upload documents, but the moment we tried doing so the app crashed.

Further, we were receiving various scam call claiming it to valid customer service executive.

In view of the above, I seek full refund of my booking and kindly investigate the reason for lapses.

Regards
Anupama
Indian Navy

I was travelling from Pune to Mahabaleshwar With car KWID (Petrol) MH14GA4047 and near Shirur phata, the car stopped working.
It was just racing and not picking up on 1st gear. I had contacted the customer care three times and as per their suggestion got the part replaced at a local mechanic, ensuring to get the refund.

It has been a more than a month Zoom Car team has not initiated the refund nor they have rely the mail send to them several times. We are also unable to connect woot Zoom car support team on call as they state there is no upcoming booking available for your number. unable to connect on call.
Please help on this issue.

My registered mobile no. Is [protected].
My booking was cancelled on 16.03.2022 and refund is initiated of the subjected booking ID( JPS699R7A). Amount to be refund is 5157. Status in the app shows 'Pending refund'
kindly do the need full. Its already 2 weeks ago thats why kindly consider this request.
Required screenshot of payment summary is attached.

Ticket 762538
Deepu.harish.[protected]@gmail.com
Car has not been returned till date.
No responsibility of the zoomcar in returning the car.

Zero assistance from customer support

I had extendedy booking on 31st March 2022 for an amount of Rs. 876. Still thr next day I got penalty for Rs 600. for late submission of car. I have complained multiple times but haven't got any response.

The car which we booked not got unlocked at the time we arrived there because of that we have to cancel our plan .
Zoomcar i20 MT petrol TN12AR6008

Booking ID - JPSN7I5YD

CAR has not been delivered to the location, it was supposed to be delivered by 8:00AM, its 9:25 am - i have no idea where the car is, even tried 30 times calling the Driver number which I received in message, his call is switched off !! -

[protected] this is the delivery guy number

This is ridiculous- even Zoom car Customer care doesn’t answer the call !!

My contact number is [protected].

Note: This booking was prepaid - i have paid 2100 rs - i want all the amount to be returned !!

Hi,
I am anant i have booked a zoom car but my profile is not verified yet

Dear Zoomcar Team,
i recently rented a car from you in Pune (Booking id: JPSN7CRX5) and my experience was not good .
There were multiple problems with the car
1. Car was dirty when it was delivered and i uploaded the photos as well.
2. fast-tag was not working at the toll (message was coming as Insufficient balance)
3. Car had engine noise a lot which gotten worse when ac was switched on.
I am just thankful that car did not broke down especially on my trip to lonavala.
4. Although the car had odometer reading of 25k, i believe it has been driven much more than that .

After returning the car, i see an outstanding additional charges of Rs.1231 which is surprising . If you verify the fuel photos at the start of the trip and end of the trip, you will see that fuel level is same as it was at the time of delivery. i dont understand why these additional charges exist.
I have submitted customer support request (thrice already thru ur app) but havent got a call yet.
Could you please review and remove these additional charges ? Many thanks.
Please find attached photos of odometer/fuel gauge at the time of car delivery and at the time of car return . These photos are also uploaded in ur app.

This is regarding my booking ID : JPS692HFZ.

Although I had booked the car in advance and paid full, zoomcar called me in the last moment and canceled the booking. Worst of all, they haven't even refunded my booking amount which they promised to do 1 month back. Unable to reach their customer service as well.