Zoomcar Complaints & Reviews

First of all, how can Zoomcar India rent an unverified car to me which was privately owned instead of a commercial number plate? Authorities should start a crackdown on Zoomcar as they are illegally renting private vehicles to another person. Law clearly says that a commercial number plate is mandatory to use a car for this.

Date:[protected]Friday):
To begin with a horrible experience, first, they canceled my booking since the car could not arrive (order ID- JPS692Y8H). Since I already had a planned trip, I booked again in hurry and got a TIAGO car with registration number DL1CV4952 and order ID JPS692VY5. Forget about sanitization, this car was not even cleaned properly with cloth. It was covered by heavy dust and its interiors were filled with dirt. Was already getting late by two hours, hence taken that and did a basic cleaning myself. Fuel reading showed that the car had very little fuel left, hence I did a full tank refill as the journey was long. After reaching the highway, I was chased and stopped after Murthal near a toll plaza by loan recovery agents who work for a bank. They explained that EMIs were not paid for 10-12 months hence they'll take the vehicle. We were stranded on a highway with my wife and a small kid. Their call center support is absolutely pathetic. After waiting for 15-20 minutes each time to connect, they just said they can't do much and arrange a callback. Call back never happened. After wasting more than two hours, we were left with no option but to arrange a taxi from nearby town thanks to Google. After more than three hours we could leave from there and had to pay the taxi guy triple the cost of self-driving car. Zoomcar later refunded the amount of the trip but they never paid my fuel cost and tolls cost which is exactly 3836. I have sent all the bills to [protected]@zoomcar.com but these frauds never responded. I demand 20, 000 from Zoomcar for the mental harassment and physical torture they incurred upon me during that trip.

Dear sir
My car mahindra bolero UP 87 Q8098 white colour missing from the last booking and no one give me the proper solution the customer book on 17 april 6 pm and booking ends on 18 april 7 pm but my car is still missing no one can listen the situation no one pick the call in delhi location the booking I'd is JPSN7KQ96.

Hi Zoomcar Team

Booking ID: JPS699E16

Refund my Booking amount as I am too frustrated with your service.

I booked the car on 17th March'21 at 9 Pm IST which had to be picked up at 10 Pm IST but your document verification makes 12 Pm but the parking closes at 11:30 Pm.

I had visited the parking 3 times but after successful verfication of the documents, it shows a new glitch for unlocking a car which can't be unlocked and shows me an error of TRY AGAIN.

I tried to call you many times at the pick up time, Your support department is too bad to response.

My whole plan is spoiled, I don't want any excuse just refund my money of ₹2858 and remove your app until your Customer support becomes responsive properly.

Cheating Company.

Have been harassing mentally from last 2 days by not providing service after accepting 100% of fee.

Hi zoom
How long you need to refund the money Rs.4, 285.00 related to booking id: JPS69NPAU
In app it's mentioned like you will settle refunds in 30 working days, but it's near to 2 months.whenever iam calling your CUSTOMER service iam getting some fake response like iam going to recieve money in 5days, and next time got a response like with in 6hrs, another time with in 24hrs ..
Are u making fun or fooling me.with in 24 hrs I need my money back .
There is another booking id JPSN7CXI6
for which u charged some extra amount of Rs. 595 for low fuel.
For your information returned the vehicle exactly with same fuel please recheck with owner of the vehicle.Because of this zest vehicle which don't have a pollution certificate for which I got charged Rs.1000
And that ### traffic police in BELLARY(KARNATAKA) Gave a challan for 500 and placed another Rs.500 directly into his pocket.
I have mailed all those challan and my bank details to [protected]@zoomcar.com
If you don't want to refund just reply the same in mail let's go as per legal proceedings as a proof I have voice recordings that I have spoken with ur CUSTOMER service.
From last 20days iam unable to CONTACT CUSTOMER care ..
Are you doing car rental business or else doing finance business just by delaying payments to CUSTOMERs like me.

My account with email id [protected]@yahoo.com has been blacklisted since I had tried creating another account. I have now lost access to the new account. I have tried reaching out to Zoomcar customer care to unblock my old account so that I can resume their services but to no vail. Can someone please help me?

Due to zoomcar device fitment my car has auto start problem and requested for termination upon the suggestion of authorised service center people that battery will get effected. By customer care people disconnecting call in between no proper update has been provided yet. I am moving my car to my native and these people not responding for disconnecting their devices in my car.

1. first, zoomcar has cancelled my pickup and delivery service of my car which i have booked.
2. at the end moment when i need to end my trip 4 hours early for my booking time, app has not worked properly and it was lagging and i was hampered one hour to be wait by customer executive as they were not picking up my phone as well.
3. As i was a first time user, there was no initial training program or such information has been given to me, so that i was not refueling my booked car to the fullestalmost 1500 rupees fuel left on that car(its a tentative idea)
4. And i was reached at host, s place at 11 am, and my booking has been end at 12 pm by zoomcar, and no refund has been given to me and i have refuelled my booked car and still there is no refund

Worst company in my experience. Booked a car a month ago, car never turned up. Despite 5 calls to customer care, every time I was told someone will call and arrange for a car. Feeling so annoyed, my vacation plans were ruined. How can they say unavailable at the last minute, with absolutely no reason and keep lying they have an alternate car?

When I asked for compensation, they said 500rs. Is that for buying peanuts? What a bunch of losers!

This is in reference to the levying of damage charges of amount Rs. 1499. I have asked them why the charges were levied. But they haven't provided any explanation to that. This issue has been highlighted to Zoom car vide email, customer care calls etc. multiple times. However, nothing has happened.

There were already damages on the car while taking the delivery.TThe scratches on door sides and damages on front & rear bumper along with multiple scratches on the side view mirror were highlighted in the app itself while taking the delivery of the car. he car was returned in the same condition as received. The photos were also taken and sent to them. However, they are still not refunding my money. Pl help

Booked a car for 2 days a month ago. Was told at the last minute, car is not available. Called customer care and all I get back is a sorry. What the hell? I came all the way from UK to take my parents around and now all thanks to Zoomcar, my plans are ruined. We are basically stuck in the resort. So unprofessional PPL, truly unbelievable

ID No: JPSN7K5K6

I start long trip with Baleno car but it's not maintained properly which run more than one lakh kilometre the car goes right side on 5 yellow small bump on NH road while turning .
I travel with my family but you doing business just like that .i scared while driving the car
Hereafter when I receive this type of car in my hand I will give complaint to brake inspector & surrender the car to them to inspect it which is not safety to passenger

ID No:JPSN7K5K6 / 20.04.22

Started with 2 point fuel in odometer & end the with 3point fuel in odd meter but they not updated in app & i spoked to customer care representative they told wait for 4 hours but they not updating.
Why we uploading photo of odometer start & end trip you have to check it & updated but we running back of you to check it then why people working there

ID NO:JPSN7KCBN / 16.04.22
I pay toll fees up & down with penalty of Rs.400 actually my refund amount is Rs.200/- but they made toll fees RS.100+ diesel Rs.220/- = 320/-
I wrongly upload same toll bill so customer service representative told me send mail the toll bill i send mail 5times more but no reaction from your side
Customer care representative person not updated my query

JPS692B0B
I haven’t received the refund of a cancelled Zoomcar from your end.
It has been more than a month and no updates have been received.
Could you please check with the same and get back to me as soon as possible.
I have sent email to the help desk Zoom car
more than 6 times and no responses yet

I have not received the welcome gift of elite membership i.e. 500z points, free home delivery etc.

I purchased the membership on 2nd April and have been following up daily on it.

Please refund my money else I have to knock the doors of consumer court.

This is the last communication I am dropping after this I will be placing the complaint against the company.

I had a booking with Zoomcar on April 04(Booking ID JPSN7I01R) from 9:00AM to 3:30PM with homedelivery amount paid. The car was not delivered to me.

I kept calling support and no action was taken for the delivery. Support kept mentioning that they have involved a team for this.
I get a call at 11:00AM that the delivery is not possible and I have to go and collect the car. I declined to go and collect as I had specifically opted for home delivery. Finally at 1/2PM zoom car delivery agent called that they will now deliver the car. This is not a solution. When I want a car at 9, its because I have plans for the day. You cannot expect me to accept a car at 1PM/2PM for the booking of 9AM. This is does not resolve my issue. Hence I called support and they mentioned that they will cancel the booking and provide full refund and credits for my inconvenience.

Issue:
I have been charged cancellation charges for the booking and not been paid the full amount.
I tried calling support for more than a 2 weeks, but no resolution. They mention that they have raised a case with internal team.

Expected Result:
- I need complete refund of the whole amount I paid
- I need credits for the whole loss of my day and my efforts to have this issue resolved.

Listing's ended on my car this morning, the final booking on the current listing ended last night. The car is standing somewhere 6 km away from my place. Your support team asks me to wait for 24-48 hours! I needed my vehicle this morning. How to trust you guys? Ref: JPSN7KL1W

Hi,

I booked a car on 16th Apr at 9pm near Bachupally in Hyderabad, when I reached the location I tried to unlock the car through mobile app and the app didn’t worked saying there is an error to unlock the car, I spent hours near the car to unlock and to reach the customer support, but they mentioned that there is no booking in my number, if there is no booking from my number how can the booking confirmation came and how the car details shown in mobile app, literally the Zoomcar has looted my money before all of this happened, simply they are in need of money nothing bothered them from the customer perspective. I tried my level to reach the customer and sent multiple mails but I didn’t get any reply from them. The CEO of Zoomcar knows all of this frauds that are happening still there is no actions taken. You can reach me @[protected].

Hi Team,
I made a booking from April 13-19, at the time of delivery of car to us, someone from the zoom delivery team stated that the car which we are supposed to pick, i.e., Tata Tiago has some mechanical error and we'll be provided with a Swift Dzire, we said okay and at the time of delivery, they didn't do as said and gave us the same faulty car, i.e., Tata Tiago, we asked about the fault and they said that there's no fault, take this car, the car went in an immobilised mode at around 12 in the night.
Since then we have been trying to reach out and all the team has told us, is to wait for a call back, they don't even want to stay on the call with us.