Zoomcar Complaints & Reviews

Greetings Sir/Ma’am

Refer to our BOOKING ID SD[protected].

The self drive car was booked through MMT portal for a scheduled journey on 02 Apr. As per instructions received to date, we were suppose to find our vehicle at designated pick up location i.e. Biju Patnaik International Airport at 9:00 am. However we couldn’t find the vehicle and neither could contact any support. After enquiring locally with many people we checked at various zoom car parking locations. After searching and seeking for support we finally had to catch a taxi for our planned tour.

On 1st of April we were prompted to upload documents, but the moment we tried doing so the app crashed.

Further, we were receiving various scam call claiming it to valid customer service executive.

In view of the above, I seek full refund of my booking and kindly investigate the reason for lapses.

Regards
Anupama
Indian Navy

I was travelling from Pune to Mahabaleshwar With car KWID (Petrol) MH14GA4047 and near Shirur phata, the car stopped working.
It was just racing and not picking up on 1st gear. I had contacted the customer care three times and as per their suggestion got the part replaced at a local mechanic, ensuring to get the refund.

It has been a more than a month Zoom Car team has not initiated the refund nor they have rely the mail send to them several times. We are also unable to connect woot Zoom car support team on call as they state there is no upcoming booking available for your number. unable to connect on call.
Please help on this issue.

My registered mobile no. Is [protected].
My booking was cancelled on 16.03.2022 and refund is initiated of the subjected booking ID( JPS699R7A). Amount to be refund is 5157. Status in the app shows 'Pending refund'
kindly do the need full. Its already 2 weeks ago thats why kindly consider this request.
Required screenshot of payment summary is attached.

Ticket 762538
Deepu.harish.[protected]@gmail.com
Car has not been returned till date.
No responsibility of the zoomcar in returning the car.

Zero assistance from customer support

I had extendedy booking on 31st March 2022 for an amount of Rs. 876. Still thr next day I got penalty for Rs 600. for late submission of car. I have complained multiple times but haven't got any response.

The car which we booked not got unlocked at the time we arrived there because of that we have to cancel our plan .
Zoomcar i20 MT petrol TN12AR6008

Booking ID - JPSN7I5YD

CAR has not been delivered to the location, it was supposed to be delivered by 8:00AM, its 9:25 am - i have no idea where the car is, even tried 30 times calling the Driver number which I received in message, his call is switched off !! -

[protected] this is the delivery guy number

This is ridiculous- even Zoom car Customer care doesn’t answer the call !!

My contact number is [protected].

Note: This booking was prepaid - i have paid 2100 rs - i want all the amount to be returned !!

Hi,
I am anant i have booked a zoom car but my profile is not verified yet

Dear Zoomcar Team,
i recently rented a car from you in Pune (Booking id: JPSN7CRX5) and my experience was not good .
There were multiple problems with the car
1. Car was dirty when it was delivered and i uploaded the photos as well.
2. fast-tag was not working at the toll (message was coming as Insufficient balance)
3. Car had engine noise a lot which gotten worse when ac was switched on.
I am just thankful that car did not broke down especially on my trip to lonavala.
4. Although the car had odometer reading of 25k, i believe it has been driven much more than that .

After returning the car, i see an outstanding additional charges of Rs.1231 which is surprising . If you verify the fuel photos at the start of the trip and end of the trip, you will see that fuel level is same as it was at the time of delivery. i dont understand why these additional charges exist.
I have submitted customer support request (thrice already thru ur app) but havent got a call yet.
Could you please review and remove these additional charges ? Many thanks.
Please find attached photos of odometer/fuel gauge at the time of car delivery and at the time of car return . These photos are also uploaded in ur app.

This is regarding my booking ID : JPS692HFZ.

Although I had booked the car in advance and paid full, zoomcar called me in the last moment and canceled the booking. Worst of all, they haven't even refunded my booking amount which they promised to do 1 month back. Unable to reach their customer service as well.

Hi,
I had taken a car rental from Zoom Car in Pune on March 11th. The car provided had very low fuel. As per the agreement, I was supposed to return the vehicle with same amount of fuel. But the mobile app kept prompting me to return with full tank and I would be reimbursed, so as a good will I did a full tank and returned it, .
Firstly, there was no option to submit the fuel bill from the app, so I called customer care number, they asked me to send the bill copy to their email ID- [protected]@zoomcar.com which I did and was asked to wait for 48 hours.
Since I did not receive any update, I called them back after 72 hours. I was promised again on reimbursement in 24 hours. Nothing happened
Called them 3rd time after 48 hours, again the same promise of 24 hours.

And now, I can't even call them as it says I don't have an active booking with them.
I do not get any response from their email as well. It's been more than 25days.
The amount to be refund is 2000/-
The frustrating part is, I filled the fuel as a good will so that the next customer doesnt have an inconvenience but it turned out to be my inconvenince to followup multiple times.

Need help in resolving this.

I'm Pratik Deshmukh.I had booked car on rent by zoom car on 4/3/2022.And have completed all the payment through Slice credit card. But when I went to pick car, then I was not able to pick a car, because they notified me that your profile is not completed and in all this my ride time get started and I was not able to cancel the ride. And I was also not able to pick a car. And thereby car was not provide to me .
But then to only 275rs was refunded to my account. But I have paid 2719rs to book a ride. I have made near about 20-30 calls to zoom car customer care and also visited to zoom car office in pune, but no help was provided.
So, please view my complaint ASAP.
Otherwise I will take legal action.

My account is blacklisted without any reason recover my account as soon as possible i am satisfied with the service

My name is karnna and my registered number is [protected] and register vehicle with zoomcar host is MH47AB2679. Recently the last booking on my car booking id JPSN7CF76 the customer damaged my car front bumper and also my neighbour car back bumper while removing car from parking of my society. I informed several times to zoomcar host support team and created ticket with all images and proof. Ticket id 756375. But still no response from them neither any support from them and no one visited to inspect this. Kindly take action asap and solve it before i Register FIR and take legal action against this.

Booking ID: JPSN77AWD

I had booked Datsun Redigo on 22nd March at 2pm and i had received instructions to pick it up from a place - gopal yadava kirana shop. I roamed the place almost 45mins based on the location. there was no car available and it was a small gully and i used the Horn option on the app which failed to connect. Eventually i gave up and had to hire another vendor. I followed up since with Customer service to cancel and refund. first time cancellation wasn't done even after giving assurance and since then followed up and finally got the booking cancelled and they reverted only 300/- out of 4000. They charged me cancellation fees for that. I had to fight it out to ask them to refund. But all i get is 24hrs and 5-15days for refund, I'm so much fed up with such lying companies who are not even bothered to call and confirm. Kindly look into the same.

I booked a zoom car on 27, feb 2022 05:00 PM but unfortunately the car was not available at that time so they cancelled my booking and said to me that i will get my refund of exact amount 2314.00 back with in 15 days maximum but now it's 30 days and i have not received my money back. After 15 days i called the several time but every time they say that i will get money back in 24 hours but still nothing.

Registered Email- [protected]@gmail.com
Registered Mobile Number- +91 [protected]
Booking Car- Volkswagen Polo (Petrol)
Booking ID- JPS69BPHG
Booking DATE AND TIME- 27, Feb 2022 05:00 PM
Refund Amount- 2314.00

I had following booking with zoom car via MMT site and was to get the car by 10 am. I was waiting at the pickup point for over one hour but no one came. The contact person you mentioned in confirmation message first kept telling me that car is coming and would come shortly. At 10:45 am when car did not come he started telling me that he is not able to see my booking and asked me to call your helpline.

After a long hold your help line representative told me to cancel the booking. It wasted my over one hour, i got late to my meeting and then had to pay over 1600 for first point I had to go to. Later I had to spent around 6000 rupees for going to multiple places via Ola, for which I have bills.

Booking details: Driver Allocated: Your Kwid (Petrol) (TS08GL9630) will be delivered by Zoomcar Fleet (9100998xxx) around 10 AM at rajiv gandhi international airport Hyderabad Remember to carry your original Driving Licence. bookingId=SD[protected] .

This is was a very terrible experience, please check the same. The help line is also not very useful and every time I called they made me wait for minimum 25 minutes before connecting to an available representative.

I had to pay more than twice amount (6000 Rupees) for going to different places using separate cabs, I have Ola bills for the same. Will you honor your Zoom Car promise and refund me my booking amount along with the damages for the mental trauma and the extra amount I had to spent due to this service deficiency?

Hello,

I had booked zoom car in Jaipur, Rajasthan. As they delivered non working conditioned car, Tata Nexon. My booking ID is JPS69BPP7.

Please refund my amount as I had surrendered that car within 1 hour of my trip time. The car was not starting at the main time.

I am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative and sent email also to [protected]@zoomcar.com.

My E-mail id - k.[protected]@gmail.com

Please help me out of this and remove my account from blocklist for further booking.

Buvanesh K

Hi Team,

I am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative and sent email also to [protected]@zoomcar.com.

My E-mail id - k.[protected]@gmail.com

Please help me out of this and remove my account from blocklist for further booking.

Buvanesh K