Zoomcar Complaints & Reviews

I booked a car for tomorrow that is 20th march
And now the car is showing unavailable they told you will get alternative option but am
Getting no options
I booked automatic homedelivery but am
Not getting any now..no response from customer care.. i need help tommorow is my trip i need help asap
Booking id of zoom car-JPS69NSXO
Registered mobile no- [protected]...

My entire last night and today morning has been wasted locating the zoom car, trying to get in touch with customer care representative and raising request for refund.
First of all there was no car at my zoom location. I searched for couple of hours without any success. Since then I have tried to reach the customer care at least 10 times but I haven’t been able to speak to any customer care respresetative. Then I have raised a request...

Uploaded my driving liscence in zoom car app. But later i saw it was rejected. The picture was clear and proper. Dl is havinng proper deatils. I already dropped 3 mail, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.
But the 3 rd class, stupid, unprofessional customer service dint reply to my mail....

My trip was supposed to start at 9am but my car is still not delivered yet and it is 11 30 am now. My trip is already started as per my app.
Customer care is not responding at all. No information no help about my booking. I am trying to connect since morning. I can't even cancel the booking because in my app it is showing my trip is already started so I can't cancel. I need my money back.
Zoomcar you ruined my trip....

I did a booking for a zoom car for 19th March 2022. First they changed my selected car three times .then on the day of booking, did not receive any update from the driver or zoom car. I called them twice and everytime they will put on hold for 15 mins and will say that someone will call .But no one called. During booking they assure that i will get the car on time. But did not get the car. I have already paid the amount. They have policies...

Booked car with option of home delivery. At last moment gets call from agent that driver not there to deliver car at your location. So I said ok cancel it I will search another options of travel. Tried contacting zoom car customer care centre but nobody responses the call continues on auto mode stating that be online. Why customer should reach out to zoom car where it’s their fault not delivering car. Finally at night after holding call...

I had booked a zoomcar but unfortunately there’s no car available at the given location since i have tried to contact customer care but there’s no response due to this my father flight has been missed which he was going to dubai(sharjaha) i was not expect this from zoomcar and my online payment also is not refunded still there is no response from zoomcar wost experience from zoomcar...

Hi my name is greesh Kumar. Yesterday I book a zoomcar from its Android app. I received the booking confirmation and car location. When I go there is no car at location I call zoomcar care but no one responded. At the location I asked so many people about the car and wait till 5-6 hours at location. It's ruined my day. I also mailed the same thing to zoomcar but still not getting updates on my trip. Plz help...

I've booked WagonR-TS31A3776 from 26-Feb-2022 to 28-Feb-2022 booking id: JPS69BM4H, by paying Rs.6757 and re-fuelled Rs. 3468.89 on 26-Feb-2022. While driving the car found the car was not perfect but managed till 26-Feb-2022 till 8.30pm. As the car condition was not good, tried reaching the customer for almost 30min for alternatives however no luck. Hence ended the trip and dropped at location. Then tried reaching the customer care at around...

We rented the car on 28th Feb with ID: JPS69BURK. after the Zoomcar delivered the car on the morning of 28th we started to drive the car for our Trip at the same day afternoon and found the car had safety issues and called the Zoomcar after driving the car for about 2.5 km. The Zoomcar agent said that they will send the replacement car within 30 min and asked us to stay with the car. We stated with the car doe about 3 hours and no one came...

Zoomcar has charged me with 10000 ruppee outstanding fine when I did everything as they said in the app while returning. The car was home delivery, so i had to return it at my home location which i did with the best condition of the car. Please help...

I reached out to the suggested car location but I couldn’t find the car. I called customer care approximately 10 times but nobody responded. I don’t want car anymore right now hence please cancel and initiate refund....

Dear team,
Kindly, help me to get my refund from zoomcar. Follwing are the details of payment I made during my zoom travelling.
1) Total refuelling done in car was for Rs. 4215.85/-
2) Total Refule charges paid through zoom app, is Rs.1560/-
So the total extra charge I paid is Rs. 5775.85/-
I would expect to get minimum refund of money Rs-4215.85/-
For a proof purpose i have attached bills abd screenshot...

Hi
This is Sameera memon and i have reffer my friend for Zoomcar host program and he have joined also but now I am getting mail from Zoom car that he have not put my reffer no which is not possible because I was in touch with him and he told me that Zoomcar staff have fill the form and have put my reffer code also
I was in touch with Dherai also who is operation manager in Zoom car, he have also taken my reffer code on watsapp...

I booked car on 18march 1 am
Booking Id JPS699VB2
Car no MH14JU7919
No car on the location that you have sent
In night i searched vehicle for 2 hr
But no use
I missed my urgent work
Just because o[censored]
I need compensation and my refund
I[censored] don't look in my complaint
I will go in consumer court for fraudulent...

ID-JPS69X5LN
CAR-Dzire petrol
Date-04/03/2022 7:30 pm to 05/03/2022 3:00am

Hello,
I booked a zoomcar for 4th march 2022 from 7:30 pm to 3:00am 5th march. As it was my first booking i uploaded my Driving license and aadhar card before booking and was assured of it being approved before my booking. At 7:30 pm my profile was not approved and i couldn't take the car. I called customer care but even after waiting...

There is no working helpdesk. I am trying to clarify couple of things about my care booking (return and drop) but there is absolutely no way to contact.
No one pick up the phone (tried multiple times waiting for hours) and no one responds to email or there is no reliable channel for communication

finally I found this medium and hence writing here...

Respected Sir/Madam,

This email is in regards to the Booking ID JPS696JQO and the problems that I faced from the beginning of this journey till the end. I have been using Zoomcar for several years now and value the quality service that is provided by yourselves. Hence, I'm taking the time to highlight some key discrepancies that, if rectified, can help improve service delivery.

1 LOCATION OF VEHICLE AND ADDRESS...

I have made a booking on 17 march at 7 Pm and its been more than 14 hrs the car is still not allocated to me, as the car is unavailable. Zoomcar has not even allocated me a new or a different car. zoomcar only needs money l, thisbis the second time this is happening with me, So much frustrated with zoomcar service....

I just received missed call of 1 second from zoom car and after that i called them. The executive was very very rude and saying k "mera shift abhi chalu hua h gadi nhi mili to mujhe akad mat dikhao customer care pr call kro refund k liye" very pathetic behaviour. I am seeking a complete refund and compansation for my loss.

Screenshot also attached...