Zoomcar Complaints & Reviews

I have booked a Maruti Swift Vehicle back on April 22nd, 2022 for May 18th for a discounted price of 7092/-, suddenly there has been a update yesterday that Vehicle has been changed to Baleno which was costing around ~5900/- don't remember it properly. Now Zoomcar is forcing me to go with a downgraded vehicle model for higher price.
I spoke to customer support and she is asking me to cancel the booking and go for a new booking with the higher price range. And she has clearly informed me that the interest amount what ever has been gained by Zoomcar from April 22nd, 2022 till today will be retained by Zoomcar and would not be returned to customer.
This is clearly the way fooling the customer and making money out it.

I have initiated 3 tickets every time it gets resolved without mail or call, I gave my car at 45% of fuel but the renter or guest return my car with 10% remaining, I received ny payout where it says Fuel refund is 1456, the next column is fuel charges - 1456, this is how the trick works ( ticket - 896900 )

As per policy it says more than 60 hrs of listing the sign up bonus will be given in 3 installments but in payout where is the amount
Attachment 1 - payout
Attachment 2 - sign up policy
Attachment 3 - proof of more than 60 hrs listing

Lets take this legally and I am ready to sue zoom car for this illegal concept to attraction.

@zoomcar please verify my profile ASAP!.
I have uploded all my document.
I have to book a car so verify my
Profile soon [protected]@gmail.com

I'm regular customer to Zoomcar, my account is backlisted for no reason, its very disappointed to see an organisation like zoomcar with no customer support,

This is regarding my last Booking: JPSN7KF7F. I had booked my car from 3:00pm to 11:30pm. But i got my car only by 5:00pm. So am requesting you to provide me refund of the amount which I lost the booking time. I lost around 2hrs due to zoom car delivery executive only and I'm demanding my refund.

If the zoom car is having policy to charge the customer extra if we are dropping car late, then I guess zoom car should refund the money also if they are giving the car late to the customer. Why should i pay money for 8 hrs and get the car only for 6 hours.

Please do the needful.

Avinash Parshvanath Gadade, Age- 40, Occu-business, R/o-Pune, At present-Flat No.101, Ganesh Apartment, infront of Green Land SchooI, Anand Nagar, Osmanabad.413501.

On the basis of authority, information and documents provided by my
client Avinash Parshwanath Gadade, present notice is given to you as under,
1) That, your company Zoomcar India Private Limited is registered under the provisions of Companies Act and having its branch office at Flat No.1, Shree Bhagawati Classic, Hinjewadi, TaI.MuIshi, Dist.Pune-400411.
2) That, your company engaged in the business of providing self drive vehicles on rental through website platform to the customers.
3) That, my client Avinash purchased vehicle Car GRAND 110 MAGNA 1.2 CRDI in the name of Zoomcar India Pvt.Ltd. But Zoomcar Shall Have No independent right, titIe or interest in the vehicle to sale the vehicle and such right to always be retained by the my client Avinash. My Client Avinash placed his car on your platform.
4) That, You and my client Avinash entered into lease Agreement on 06/02/2018 wherein my Client is a Lessor and you are the Lessee, in respect of Car Hyundai GRAND I10 registration number MH-14 GD-9137, Chassis No.MALA851ELHM768887, Engine No.D3FBHM489479 for a period of 36 month from the date of lease agreement.
5) That, as per the terms of the lease agreement it has been agreed that, the lease of the vehicle shall automatically expire at the end of 36 months commensing from the date of said agreement. Further It has been agreed that after the expiry of the term, Zoomcar shall hand over the vehicle to the lessor i.e. My client Avinash.
6) That, as par the terms of the lease agreement it was agreed that, in consideration of the lease of the vehicle Zoomcar shall pay monthly rent in


accordance with the Zap policy.However it was clarified that minimum listing period cxceeds 20 days which mandatorily comprises all the weekends of the respective month and gross amount payable by Zoomcar to the my client under the Zap policies in any full month, less than Rs.10, 000/- then Zoomcar shall pay at least Rs.10, 000/- to the associate i.e. My client Avinash during that month. It was agreed that gross amount payable under minimum guarantee will not exceed Rs.10, 000/- in any case by Zoomcar to associate and it does not take into account the installments payable on loan.
7) That, it was agreed that the Lessor/ purchaser would be the real owner of the vehicle and holds all rights and title in the vehicle.
8) That, it is inform to you by this notice that you and my client entered into a Lease Agreement on-06/02/2018 and period of lease is complete on-05/2/2021 therefore as per the terms of the agreement it is necessary for you to hand over the vehicle to my client Avinash Parshwanath Gadade i.e. lessor in the lease Agreement.It is also inform you that as the period of lease comes to an end therefore you shall issue require documents in favour of my client to get register the said vehicle in his name, therefore from the service of notice within 15 days you shall handover the vehicle to my client and issue required document to get registered the said vehicle in his name.
9) That, as par the terms of the lease agreement you are bound to pay rental charges to my client as par running(K.M.) of the vehicle since beginning but you did not paid consideration amount as agreed between you and my client to the my client therefore you shall pay minimum amount of Rs.3, 50, 000/- as a consideration amount to the my Client and provide details of running of the vehicle and pay charges(Rent) to my client as par running of the vehicle, within 15 days from the service of this notice. If you failed to comply with the terms of the agreement my client will file legal proceedings against you and Company.
Hence this notice.

Sender of notice

Avin sh parshvanath Gadade

I had booked zoom car for may 1st on april 24th. Booking was successful and money were deducted. Booking id JPSN7ZWXZ
On may 1st just before the trip start i received a call stating"car is unavailable.sorry for inconvenience" .i had asked them that i would like to speak to their Line Manager regarding this issue as i had got confirmation a week prior and just before starting on the travel day they were saying car is unavailable which is not acceptable. Till today status in zoom app is displayed as upcoming which looks like a bug in the app and it also displays "no need to worry, we are find right match" which does not make any sense .
Which means zoomcar app inventory is not appropriate. Zoom being such a huge corporate, they should atleast be knowing if a car is unavailable a day before.
If they could have informed me a day before i could have arranged some other alternative.
On the spot i couldn't get any other transport due to which my complete day plan failed in which i had to bear the loss of safari which can not be cancelled.
Till date on may 7 th i had not received any call from zoom management again which is total carelessness and harsh behaviour from zoom team.
I request a proper resolution to this problem
Thanks

Dear Team,

My DL not getting approved multiple times. Kindly help on this issue.

Not getting proper response over application and email. Kindly arrange a call and conclude the issue ASAP. As I'm having booking for 22nd May 2022.

Even last time also my DL got rejected one day before the journey. Someone from zoomcar customer care representative changed the profile name to my wife's name and asked me to upload her DL, which also got rejected. Profile name got changed and that i was not able to change it again from my mobile application again. Now I had opened new account via alternate number. There also it is showing blacklisted. Not getting proper response from customer care also. Very pathetic experience, don't want to face that kind of trouble again.

If necessary I will share documents over mail.
Kindly do the needful.

Regards,
Akshay Chaudhari

Respected Sir/mam, I hereby notifying you that I am host(Sumit Sharma) on zoomcar with registered email id is j.sumit.[protected]@gmail.com, my vehicle is missing out from 29 April, one of the customer pick up the from my location and now they left the car in chandigarh. I am continuously trying to contact with zoomcar host support excutives, they didn't help me so far, they made false statement with every single conversation, by saying you will get your car within 24 hours pls wait. But they have not back my car yet. Please help us out.

I booked a 7 seater from Zoomcar mobile app for 2 days starting early morning of 5th March 2022 paying approximately Rs. 10, 000 in advance. I received the vehicle details with location update and when reached at the location on the booking date and time, there was no such vehicle. After wasting approximately an hour in looking for car and connecting Zoomcar customer care repetitively. we were unable to reach customer care, nobody was picking up at the customer care number. They are not replying to the customer care emails too. I complained over twitter and Zoomcar India replied that they are looking into the issue. after few days they returned around Rs. 1100 and when I asked for the remaining amount they are still replying that they are looking in to it. even after 2 months they are still replying that they are looking into it. I need the entire money refunded against the booking ID JPS69XSDI

Hi,

I have paid Rs.2766 total for the Renault Kwid car booking ID JPSN7L3G6 done on 29th April 2022 at 7PM for booking time 9PM same day, and upto 9PM 30th April 2022. Your car owner partner did not show up all night at the location mentioned on your app while I waited for hours with my family on the roadside searching and trying to connect with your executives. After around 11PM at night your company executives said that he (car owner) is not receiving any calls & has slept off and eventually I had to take up a taxi service for my scheduled plans as it was my mother's 40th day death ceremony. I have also been trying to reach all your 4-5 different phone numbers but no one ever receives my calls over the weekend as well this entire week and nor any response to emails. If your car owner partner has not shown up to deliver the car then that is your problem not mine. I am entitled to a full refund of my entire payment done plus a 5X booking amount compensation for my time loss and inconvenience to my family immediately. Failure to resolve this issue will lead to me lodging a FIR st my nearest police station as well as to cyber crime cell thru my UPI payment company PhonePe from where I paid your company along withy bank as well. All expenses done by me & you in pursuing this legal case will be bourne by your company with interest.

Regards.

Hi Team,

For the booking no. JPSN7C3AG, I had booked the car from 14th Apr'22 to 17th Apr'22.

1. On the 17th, at 5:15 am on the Goa-Mumbai highway, the car hit a boulder on the road which hit the oil tank from below and the car was undrivable. Despite waiting patiently for ~4 hours and calling Zoomcar's helpline, no clarity was provided on the next steps. After ~4 hours of back and forth and calling them close to 40 times, we were running low on battery, water and energy. Zoomcar then proceeds to inform us that we have to tow the car to Mumbai. This information was given to us after ~4 hours waiting. And we explained the situation that on a Sunday, we are stranded on the highway and there was no help around. No streetlights on the highway too. Since we couldn't tow it ourselves, we asked Zoomcar to tow it for us. Zoomcar assured us that the towing agency would be there within 60-90 mins. After waiting for a total of ~6 hours on the highway, we had no choice but to leave after taking instructions from Zoomcar that car keys have to be left inside the car. Zoomcar confirmed that they would end the trip from their end since it was an accident/breakdown case and we couldn't return the car to the drop off point.

Now Zoomcar has ended the trip on 3rd May'22 (16 days after the event) and levied late charges of Rs. 92, 964 [382 hours late fee]. We had also taken insurance in the form of "Damage Protection Fee" (Pics attached)

2. On 14th, one of the rear tyre burst while driving and I was told that I would be reimbursed for any breakdown and tyre replacement charges upto Rs.2, 000. Since the spare tyre was not in a good condition, I have paid for a spare tyre and the total of Rs. 1, 500 was spent and the bill for this was sent via mail and updated on the app. This has not been received yet. (Pics here)

3. FASTAG was not installed in the car. Throughout the journey, I have paid double the amount of toll fees amounting to Rs. 430 which has also been sent via mail to [protected]@zoomcar.com as instructed and not been returned. (Pics Attached)

4. The condition of the car was disappointing. The backseat was teeming with ants. I had to spend time, money and effort in getting it cleaned up during the trip.

This is unacceptable. I have tried calling Zoomcar on their number, but unfortunately (and annoyingly), their system doesn't let me talk to any executive unless I have an ongoing booking.

Hope this is solved soon and fairly. Here is also a link where I have uploaded all the pics: https://bit.ly/3LEIjlf

I have booked Self Driven Car via Makemytrip from 27th April (9:30 p.m. Chennai Airport) to 1st May (9:00 p.m. Chennai Airport) via Booking ID SD[protected].
I got confirmation from Zoomcar (booking ID JPSN7ZNH0), that Hyndaii20 TN85H8239 will be delivered at Airport at 9:00 p.m. (Pic-27-APR-CAR-8239-Allocation-MMT-WhatsApp). I kept calling Makemytrip and Zoomcar customer care from 9:15 to 10:30 (Audio Call record attached), but I did not got any Car.
I had to leave Airport in another Cab at additional cost with family (wife and 2 kids) after waiting for more than 1 hour outside Airport and making 25-30 calls to Zoomcar, Makemytrip and your Delivery Agents. I have all call logs.
When there was no firm delivery confirmation, I left and called customer care to cancel the booking and refund the amount with compensation of my huge loss. (I had to take additional cost of 4000- to 5000/-). I got confirmation on call from customer care that the booking is cancelled and refund will be processed within 24-48 hours. Its 5 days past, instead of giving refund, I am getting another advice of 720/- for payment from Zoomcar.

I am very surprised with the way you run your operations?? Without delivering Car, you have been telling me to return the car with addon payment of 720/-? Is this who your systems are built?

I need RCA of this? If you have delivered the CAR, give me proof of delivery. If not delivered, how come the car is still showing running and how are you raising additional cost?
Should I file complain in Consumer Forum. We will get video footage as well to settle any ambiguity no Car delivery, if there is any.

Hello Sir,

This is rakesh here host of car MH 46 BE 9128 as I can't able to locate my car from almost 2 days and zoom car backend is worst as I have ever seen. Customer service person is saying that they are having server issue from 2 days and they are not helping me in any way. One of the customer has parked my car in other location from my parking.
Need urgent revert from your end asap.

Incident Date: 17 April 2022
Complaint ID: 938847

The car issued by Zoomcar had a outstanding fine of Rs 4100. During a random Police checking, we were asked to pay the fine. Since the fine was accrued before we had actually rented the car, we were skeptical to pay the fine but my license would have been suspended if I had not paid the fine.
I called the zoomcar customer care and had confirmed with them before paying the fine. The zoomcar customer care team had assured that the refund will be processed within 24 hours post the completion of the ride.
We got the confirmation from 3 different executives for the same.
The ride was completed on 17 April, and the refund has still not been processed post multiple followups with executives over calls and mails,

Would request the team to issue the refund at the earliest.

Hi,

I have paid Rs.2766 total for the Renault Kwid car booking done on 29th March 2022 at 7.45PM for booking time 9.30PM same day uptill 9.30PM 30th March 2022. Your car owner partner did not show up all night at the location mentioned on your app while I waited for hours with my family on the roadside searching and trying to connect with your executives. After around 11PM at night your company executives said that he (car owner) is not receiving any calls & has slept off and eventually I had to take up a taxi service for my scheduled plans as it was my mother's 40th day death ceremony. I have also been trying to reach your phone numbers but no one ever receives my calls over this weekend nor any response to emails. If your car owner partner has not shown up to deliver the car then that is your problem not mine. I am entitled to a full refund of my payment done plus a 5X booking amount compensation for my time loss and inconvenience to my family immediately.

Regards.

My Car was booked on 27th April for a trip on Zoomcar Host for around 11 Hours till 9:30 PM. Received my Car after more than 12 hours due to which was unable to fill the end checklist. So after returning home from office at night around 11 PM, I checked the car and the front side was severely damaged. I raised the ticket on 28th April at around 11:30PM, but no response or action has been taken by Zoomcar till now. My Tickets were getting closed without even informing.

Need the car to be immediately repaired.

Dear team,
I made a booking with zoomcar with booking Id: JPSN7LQLM

The app is failing to extend booking and when called on a booking made for 7k rs they are charging different prices everytime within the span of 2 hours which is 21k or 25k or 15k, everytime something different which is exorbitant and they are unable to claim the same, they aren't able to explain why they charge so much for 24 hours when the entire booking of 64hours cost me 7k .
There is no basis of this charge and they are purposely postponing the solution to this so i have to pay late fees. Their feature isn't functional as well as mentioned on the attached screenshots.
I also have call recordings which can be shared if required.

I had booked a car and my booking got failed. My amount has also been deducted from the account and I have not received the refund till now and my zoomcar app account is not verified yet even though i have uploaded all my documents, , what the ### is this.

I have been trying to book cars and have been facing the same error of a blacklisted account for over a year now. I have completed multiple trips via the app yet there is absolutely zero interest from customer care to resolve the issue. I have sent mails and also raised help support, but no responses from the company.

Email id: sanchayan.[protected]@gmail.com

Going by the available complaints in here, it seems as if this is a pretty common issue and the company is messing up blacklisting accounts when users mistakenly mix up email ids while logging in (we all have primary and secondary email addresses for ease o[censored]se and specific purposes). What I am concerned about is that the company is supposed to be customer centric, yet after so many individual attempts to set this right, I have been unable to receive any support from them.