Zoomcar Complaints & Reviews

I wasn't able to find the car and when i was opting for cancellation they are saying that the trip is already started and customer care is not picking up call for refund...

I booked a Renault Kwid (MH14GH0838) through Zoom Car's website (Booking ID - JPS6995CK) for 3 days i.e from 17th March to 20th March. One of your ground staff members parked the car at a "NO PARKING ZONE" and handed over the key to us. Due to this, the car was towed and we had to give a fine of Rs 2071.12. I am attaching the proof for the same below. From that day, I had tried several times to reach the customer care but everytime the call...

I had booked zoomcar JPS696CYF on March 6th.
Today is March 26th.
I have called customer care 5 times already.(waiting time 20-30 mins) Always saying we have initiated the refund you'll get it in 24-48 hours.
Not received yet.
Already uploaded bills regarding same twice. Once by emails( as told by customer service on March 6th) and other on the mobile app.( Also told in 3rd call with customer service)
I'm...

Namskaram,

I and two of my friends booked a zoom car yesterday 25/03/22 in the evening around 5-6 pm to get it delivered by night 11 pm - pick up from Brookfields mall, Coimbatore, TN.

A person called and said that the car that we booked is damaged and so he will provide a new car, which will be delivered in half an hour. So we waited for that time and when we called back, they said the car is already delivered...

We came to Blore to go to Coorg from Chennai. We booked Zoomcar (Ertica for 7 people- Booking Id: JPSN7CQQS) from Bangalore to Coorg for March 26, one day prior with advance payment. The Car was cancelled in last minute, not even a hour before our dispature. We called customer care for several times. Every call ended in vain. They called us back after 3 hours to tell that there is only one kwid available for 7 people. We were not even allowed...

At the end of my trip the driver came hours late for pick up and in the app I am being charged extra for late return. I have tried calling their customer support 5-6 times and they never receives the call. I have been receiving constant mails from zoomcar to pay the outstanding amount however, when I sent a mail, there is no response. I sent the mail regarding clarifying the outstanding amount in which I also mentioned to call me but there...

I made a booking in Ahmedabad for pickup time at 10:30 pm on March 25, 2022. Its is 12 in the midnight and still i dont have the car. Pathetic service....

It has been more than 30 days since i cancelled my booking on zoomcar, but still i have not received my refund amount from zoomcar. It shows in the app the the refund is pending but still i have not received any details regarding the details of my refund. This is unacceptable as they demand payment upfront and cause that much delay in just refunding the amount they take and its quite infuriating that they can't even reply to the complaints...

I am not able to do booking. I am getting message that you have been blacklisted.

What's the reason for this blacklist?
I am regular customer and about multiple accounts your system only allowed to do so back in 2018. None of accounts were created in 2020.
Profile is approved still what's the issue?
Can you unblock this on priority as one time exception ?
Email id [protected]@gmail.com...

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
br...

My friend has uploaded my DL and his Aadhar card in his zoomcar account by mistake, and though it's been 3 days it's still not verified, He had sent an email to zoomcar regarding deleting his account and later on he'll freshly upload his own DL, and I'll be able to create my own zoomcar account with my DL.
kindly look into the matter....

Worst experience, never book car with zoomcar they do not give refund
I have booked zoom car with booking I'd JPS69BM48 with email ID[protected]@paruluniversity.ac.in on 26/02/22 at 11 pm than suddenly my booking was cancelled and amount was deducted from my bank account Now it has been 30 days still i have not recieved my refund
And coustom care of zoomcar is giving fake response that amount have been initiated then i have...

Hi,

After raising the below mail, I received a call from Rahul Singh (Ph num-[protected]) stating he is from a Zoom customer care. On asking him about the refund amount, he asked me to install several online payment apps to check for my bank balance. After several arguments, I informed that I would take this legally. He told me that he won't transfer my refund since my account balance is low. And that he would transfer the...

Returned car with 5L + excess fuel than initial level received. Need a refund for the excess fuel returned....

Hi,

I have made a reservation for 12th Feb to 14th Feb of Datsun Redi-GO MT Petrol from Coimbatore and the amount has been deducted from my account but I received no booking confirmation, so I again tried to book the same car for same date and time using another account of mine and I got the booking confirmation. The help page said to wait for half an hour but the booking wasn't confirmed so I did the transaction again because...

I have approached my bank customer care they have responded after 3 weeks and they have investigated the transaction and they have said that payment have reached the merchandise and said that merchandise will intiate the transaction.
Payment id:-pay_J30ciYGDhQM38C
Please look at to this and resolve the problem ASAP.
Contact number:-[protected]
[protected]@gmail.com...

I had booked a zoomcar with trip id - JPSN77W89 on 21st March. When I went to pickup the car at the location, the car was not available. After 1 hour of hold time on customer care, I finally got a cancellation and complete refund assurance.

I received the cashfree link for my refund for trip id: JPSN77W89. I tried receiving my refund via multiple valid UPI IDs as well as account number option. But it shows the same error that...

We booked a car for one day trip. But due to some technical issue in app, the trip couldn't b started in the app. So, we had to do the trip without the app. But the issue started when it was not even getting ended and was just getting extended for more than a month. Now it shows an outstanding amount in lakhs. However, the car driver picked the car the next day itself.

This happened once again when the app was unable to start...

I had booked a Swift ZXI+ automatic car from zoomcar on 19th of march, 2022 for a trip to be started at 7:00am on 19th march 2022. When i woke up at 5:30am on the day of trip and checked the status of my booking i noticed that my vehicle was replaced by some manual car (i specifically needed an automatic transmission car as i dont have enough experience with manual transmission cars and i dont feel comfortable in driving those) i was then...

I booked a car from zoomcar and paid all the money in advance. They messaged me that my booking is confirmed and I can get my car from a certain location. When I went there, there was no car, there representative confirmed that car was never booked and they don't have any car available. And now it's been more than 4 days, they're not initiating my refund.

My booking id - JPS699V0G...