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Zoomcar Complaints & Reviews

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Updated: Jun 2, 2026
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Zoomcar reviews & complaints page 52

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N
Nish Mehta
from Ahmedabad, Gujarat
May 18, 2022
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Address: W/6 Swastik Flats Vasna Ahmedabad

I had booked my trip 13th my evening 5:30 car was not on location after that called and got its right location called then got it unlocked back

I had to leave Pune in the evening, I had a 7-seater car, there was no break in the car, , the music system was not working, and there was a bad smell.

I called and kept it on hold for 40 minutes for car change, I called 4 times and put it on hold every time, but still, no solution was found for the car.

Took 7500 rupees already I did not even drive less than 15 km and kept it back there, not even giving me my money back, no one is doing it

still, my call is on hold for 20 mins
Zoomcar customer support has been notified about the posted complaint.
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    saiteja3010
    May 18, 2022
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    Booking ID: JPSN7JDEU
    Date: April 9th
    Booking was canceled by Zoomcar as the booked vehicle was not available.
    Refund of 1344/- was pending from a month now, request you to process as soon as possible.
    Zoomcar customer support has been notified about the posted complaint.
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      Uday K Reddy
      from Hyderabad, Telangana
      May 17, 2022
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      Hi on March 20 2022 I book a Zoomcar, when I went to the pickup site the car was not at the site and the owner said previous pickup did not return the car.
      After a several hours of to and fro discussion with Car finally they decided to cancel the car after confirming with owner I emailed several times as of now I did not received the refund for cancellation. My order Id is JPSN77OF0
      Its Maruthi Swift.

      Very Bad experience and worst customer service
      Zoomcar customer support has been notified about the posted complaint.
      As of now no response from ZoomCar Yet!!
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        S
        Shrivaan
        May 17, 2022
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        Unprofessional and careless behavior. FASTAG not yet activated since last 2 weeks.

        I end up paying double the toll while using my vehicle for personal use as the fastag added by Zoomcar was never activated.

        Any user booking my car gives a lower rating as the fastag doesnt work for them\

        Ticket Number with Zoom Car: 900337
        Zoomcar customer support has been notified about the posted complaint.
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          A
          Ashishreja
          May 16, 2022
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          When I am trying to book any trip, during the final checkout it's showing that account is blacklisted.
          Can you please look into it.
          Zoomcar customer support has been notified about the posted complaint.
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            K
            Kishordegavkar
            from Mumbai, Maharashtra
            May 16, 2022
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            Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

            Please note that my car is still not return by customer after booking end on 14/05/2022 at 11 AM.

            Customer name is Sumit sanjay narute.
            Ticket no. 909651.

            I had continuously follow from last 02 days but no one is responding from zoomcar team.

            Please help to solve.
            Zoomcar customer support has been notified about the posted complaint.
            May 18, 2022
            Updated by Kishordegavkar
            Still no update for may car...
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              O
              omnamahshivay582
              May 16, 2022
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              I have booked zoom car on 14th February
              Booking was made from 9am to 9pm but the person who was supposed to drive was not having required documents that time
              As we were running out of time and it was already 1 pm by the time
              So I have submitted my documents to get the car for my need.
              But now I want to change the documents and submit other person documents who is using the login ID and pw..
              If nothing is possible please help me to change the contact number and email ID
              So only I can have the control to use my account
              Please kindly do the favour and help me to solve the matter.
              Thanking you
              Abhishek kumar

              Registered email id: [protected]@gmail.com
              Registered mobile number: [protected]
              New number: [protected]/[protected]
              New mail id: [protected]@gmail.com/[protected]@gmail.com
              Zoomcar customer support has been notified about the posted complaint.
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                S
                Suraj3010
                May 16, 2022
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                I have booked zoomcar on 15 Feb 2022 and complete d my trip on 18 Feb via booking I'd -JPS6943CZ. When I picked car fuel percentage is 20% but when i returned car they were saying fuel was at 80%. I have clearly mention to lady who was on call before starting trip that fuel is at 20% but she has written it as 80%. And charges has been leived for same of 2600
                Zoomcar customer support has been notified about the posted complaint.
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                  N
                  Nishchay Bhardwaj
                  from Bengaluru, Karnataka
                  May 16, 2022
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                  Address: Hno 94 sec 23 om vihar phase 2

                  I am Manoj Sharma the owner of vehicle number H26-EM-9875
                  I had given my car on rent for AMIGO ZOOM CAR but
                  After sometime I mailed ZOOM CAR to get my car removed. on April month
                  I was requested to terminate my service but till now they not removed their GPS device from the car due to which I am facing a lot of trouble.
                  I have talked to the customer care center many times but no proper reply
                  i call to there representative of OF DELHI Office MR Swarad Joshi
                  but he didnt pick my call
                  MR Swarad Joshi no is -[protected]
                  Zoomcar customer support has been notified about the posted complaint.
                  May 19, 2022
                  Updated by Nishchay Bhardwaj
                  ZOOM CAR host team is unresponsive
                  Neither their executives answer correctly nor do they get them to talk to higher officials, it has been more than 1 month while talking to Zoom car customer executives.
                  But not getting any proper response from anyone.
                  Just 4 days ago I talked to Vanshikha chaudhary and Kajal gautam
                  Whose ticket id is #919326
                  I have contacted your customer care center many times before these are the ticket id against my complaint # #919217, # 914686
                  and all the executives say that you will get a call from our team tomorrow.
                  but i am not getting any call from your side
                  they just give me false assurance, instead of help me
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                    W
                    waqas shaikh
                    May 15, 2022
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                    My booking id is JPSN7MULC in my applicatiom it is showing it is showing that tge refund is dome in source account but i have not received the amlunt and also on on your customer care numer Mr aman kumar an excutive give me confirmation on call on 14th may 2022 saying that tge amount will be credited within 6hrs but its not done and give me wrong information i want my money urgent ly i have medical emwrgwncy and alao want raie a compalint for aman kumar for wrong information and also talked to Mr Vishal kumar wgo shouted at me and diaconnected the call i want tge solution on my issue and action on both of them or else will escalte all tgis kn social media my registered movile number is [protected] and registered email id is [protected]@yahoo.com and i do not want a reply saying that refund is initiated and all i want my money and also do not tell me 7 working days and id tgat is your policy then where it is written and then what is the meaning of the below screenshot in which it is written something else
                    Zoomcar customer support has been notified about the posted complaint.
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                      calvin joshua
                      May 15, 2022
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                      I have uploaded my driving license Aadhaar card and selfie photo yesterday but still profile verification is pending please check on this issue i need to travel on 17th I contacted zoom car support but still no response is been more than 24hours kindly check on this and resolve.
                      Zoomcar customer support has been notified about the posted complaint.
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                        S
                        SahilD48
                        May 13, 2022
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                        I am receiving an error that my driving license is blacklisted on Zoomcar. I have a trip in less than 24 hours and have received no reply from Zoomcar yet. Please look into this matter asap
                        Zoomcar customer support has been notified about the posted complaint.
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                          G
                          G Vignesh
                          from Delhi, Delhi
                          May 12, 2022
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                          The car i booked was not available. When i tried contacting support about it they said, they will cancel and refund the amount. Still now booking is not cancelled and now i cant even go to My bookings page both in web and mobile. It says internal server error. contacted through mail and call no response
                          Zoomcar customer support has been notified about the posted complaint.
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                            D
                            Dimnar
                            from Nashik, Maharashtra
                            May 12, 2022
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                            I am the host in zoomcar and I have given my car on rent on 11 may 2022 at 8.45 am and end at 4.45 pm but after end the trip also my car is not return yet and I am taking follow-up from there zoom car host support team but they are not responding properly, they not even co operative in search of vehicle also .
                            Zoom Car is a cheater company and they cheat with there customer, Request you to stop fooling people and take a proper action on such a fraud company.
                            Zoomcar customer support has been notified about the posted complaint.
                            May 12, 2022
                            Updated by Dimnar
                            My booking ID-JPSN7RE84
                            Reg No - MH15GR7706
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                              K
                              kiran.mula
                              May 11, 2022
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                              Address: Kukatpally

                              I have booked a Maruti Swift Vehicle back on April 22nd, 2022 for May 18th for a discounted price of 7092/-, suddenly there has been a update yesterday that Vehicle has been changed to Baleno which was costing around ~5900/- don't remember it properly. Now Zoomcar is forcing me to go with a downgraded vehicle model for higher price.
                              I spoke to customer support and she is asking me to cancel the booking and go for a new booking with the higher price range. And she has clearly informed me that the interest amount what ever has been gained by Zoomcar from April 22nd, 2022 till today will be retained by Zoomcar and would not be returned to customer.
                              This is clearly the way fooling the customer and making money out it.
                              Zoomcar customer support has been notified about the posted complaint.
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                                Kaushikmallick15
                                from Bhubaneswar, Odisha
                                May 11, 2022
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                                Address: Khordha, Odisha

                                I have initiated 3 tickets every time it gets resolved without mail or call, I gave my car at 45% of fuel but the renter or guest return my car with 10% remaining, I received ny payout where it says Fuel refund is 1456, the next column is fuel charges - 1456, this is how the trick works ( ticket - 896900 )

                                As per policy it says more than 60 hrs of listing the sign up bonus will be given in 3 installments but in payout where is the amount
                                Attachment 1 - payout
                                Attachment 2 - sign up policy
                                Attachment 3 - proof of more than 60 hrs listing

                                Lets take this legally and I am ready to sue zoom car for this illegal concept to attraction.
                                Zoomcar customer support has been notified about the posted complaint.
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                                  N
                                  nisha23@3
                                  from Chennai, Tamil Nadu
                                  May 10, 2022
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                                  @zoomcar please verify my profile ASAP!.
                                  I have uploded all my document.
                                  I have to book a car so verify my
                                  Profile soon [protected]@gmail.com
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    SaddamHussainMohammed
                                    from Chennai, Tamil Nadu
                                    May 8, 2022
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                                    I'm regular customer to Zoomcar, my account is backlisted for no reason, its very disappointed to see an organisation like zoomcar with no customer support,
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      paulvictor304
                                      from Coimbatore, Tamil Nadu
                                      May 8, 2022
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                                      This is regarding my last Booking: JPSN7KF7F. I had booked my car from 3:00pm to 11:30pm. But i got my car only by 5:00pm. So am requesting you to provide me refund of the amount which I lost the booking time. I lost around 2hrs due to zoom car delivery executive only and I'm demanding my refund.

                                      If the zoom car is having policy to charge the customer extra if we are dropping car late, then I guess zoom car should refund the money also if they are giving the car late to the customer. Why should i pay money for 8 hrs and get the car only for 6 hours.

                                      Please do the needful.
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        A
                                        avionash
                                        from Gurgaon, Haryana
                                        May 7, 2022
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                                        Avinash Parshvanath Gadade, Age- 40, Occu-business, R/o-Pune, At present-Flat No.101, Ganesh Apartment, infront of Green Land SchooI, Anand Nagar, Osmanabad.413501.

                                        On the basis of authority, information and documents provided by my
                                        client Avinash Parshwanath Gadade, present notice is given to you as under,
                                        1) That, your company Zoomcar India Private Limited is registered under the provisions of Companies Act and having its branch office at Flat No.1, Shree Bhagawati Classic, Hinjewadi, TaI.MuIshi, Dist.Pune-400411.
                                        2) That, your company engaged in the business of providing self drive vehicles on rental through website platform to the customers.
                                        3) That, my client Avinash purchased vehicle Car GRAND 110 MAGNA 1.2 CRDI in the name of Zoomcar India Pvt.Ltd. But Zoomcar Shall Have No independent right, titIe or interest in the vehicle to sale the vehicle and such right to always be retained by the my client Avinash. My Client Avinash placed his car on your platform.
                                        4) That, You and my client Avinash entered into lease Agreement on 06/02/2018 wherein my Client is a Lessor and you are the Lessee, in respect of Car Hyundai GRAND I10 registration number MH-14 GD-9137, Chassis No.MALA851ELHM768887, Engine No.D3FBHM489479 for a period of 36 month from the date of lease agreement.
                                        5) That, as per the terms of the lease agreement it has been agreed that, the lease of the vehicle shall automatically expire at the end of 36 months commensing from the date of said agreement. Further It has been agreed that after the expiry of the term, Zoomcar shall hand over the vehicle to the lessor i.e. My client Avinash.
                                        6) That, as par the terms of the lease agreement it was agreed that, in consideration of the lease of the vehicle Zoomcar shall pay monthly rent in


                                        accordance with the Zap policy.However it was clarified that minimum listing period cxceeds 20 days which mandatorily comprises all the weekends of the respective month and gross amount payable by Zoomcar to the my client under the Zap policies in any full month, less than Rs.10, 000/- then Zoomcar shall pay at least Rs.10, 000/- to the associate i.e. My client Avinash during that month. It was agreed that gross amount payable under minimum guarantee will not exceed Rs.10, 000/- in any case by Zoomcar to associate and it does not take into account the installments payable on loan.
                                        7) That, it was agreed that the Lessor/ purchaser would be the real owner of the vehicle and holds all rights and title in the vehicle.
                                        8) That, it is inform to you by this notice that you and my client entered into a Lease Agreement on-06/02/2018 and period of lease is complete on-05/2/2021 therefore as per the terms of the agreement it is necessary for you to hand over the vehicle to my client Avinash Parshwanath Gadade i.e. lessor in the lease Agreement.It is also inform you that as the period of lease comes to an end therefore you shall issue require documents in favour of my client to get register the said vehicle in his name, therefore from the service of notice within 15 days you shall handover the vehicle to my client and issue required document to get registered the said vehicle in his name.
                                        9) That, as par the terms of the lease agreement you are bound to pay rental charges to my client as par running(K.M.) of the vehicle since beginning but you did not paid consideration amount as agreed between you and my client to the my client therefore you shall pay minimum amount of Rs.3, 50, 000/- as a consideration amount to the my Client and provide details of running of the vehicle and pay charges(Rent) to my client as par running of the vehicle, within 15 days from the service of this notice. If you failed to comply with the terms of the agreement my client will file legal proceedings against you and Company.
                                        Hence this notice.

                                        Sender of notice

                                        Avin sh parshvanath Gadade
                                        Zoomcar customer support has been notified about the posted complaint.
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