Zoomcar Complaints & Reviews

I booked car on zoomcar a month ago, but the owner of the car denied to give the car, and the zoomcar customer care person told me to give compensation along with full refund. But I didn't get the refund till now, it's been a month and they are also charging me some fee
Booking id - JPS69NN5U

Refund of INR 2, 000 pending since one month. Further, we have been harassed by Zoom car India as they kept us waiting for more than 4 hours at Chennai Airport on 05 March 2022. They kept on making false promises for 4 hours stating that the car is reaching you in next 30 minutes and so. They also changed our car despite booking the car one month in advance.

I am unable to talk to anyone from zoomcar aboutmy refund. Their customer care has automated menu options but I cannot talk to any support as I don't have any booking.

I have written numerous mails but without any response from. This is going to be my last polite request after which I am bound to take serious actions.

Car went on ride never returned back after 36 Hours ti.e. company does not respond gave multiple calls and raised 10 Tickets. All gickets resolved status but car is not returned

We booked a car at midnight and when we went to the location we couldn't find the car, we tried to call the zoomcar but no one answered. We searched for the car for more than an hour but couldn't find the car. We booked car for 3300 and they gave us a refund of only 224rs

March 5th 2022, picked up the car from the location, the car drove for a kilometer and stopped in the middle of the traffic twice.
I somehow was able to push the car to the corner of the road call the owner and showed him the status of the car on whats up video. the car did not start. I had to leave the car there and go to my marriage in a auto rickshaw.
I was promised full refund for a week and suddenly my refund was denied.
Now i have a message saying that i still owe money 774 for the booking i was never able to use. Please refund me my hard earned money and provide customers with better cars and service.

I have booked a zoom car for 21th March 2022 to 23th March 2022, booking ID JPSN77MPP. They could not provide the car and the booking was canceled. Now a month passed the refund is not made by them. Their site says refund pending. The helpline says you don't have any bookings etc. This is ridiculous, stonewalled with all communications...

THIS COMPANY IS RUNNING A SCAM BY TAKING BOOKING AND CANCELING THEM AND NOT REFUNDING CUSTOMER MONEY

PATHETIC, GOVERNMENT SHOULD LOOK INTO THIS

Hey @ZoomCarIndia, my cancelled ride was on 19th February. The ride was cancelled because the car I made transection for was not the at address and you guys were unable to find a replacement for me. I had wasted more than 3 hours on it and around total sum of 600₹ to reach the location and then go back. I was promised full refund of ₹2278 and yet I haven't received a single paisa from you guys. To top it off, you guys have the worst 'help and support', because no one can actually contact you through it.

I hired car on 23/03/2022 RENAULT -Triber, from ZOOM CAR PVT LTD Booking Id - JPS69F54Q
1) We received car 3 hours late to the booked slot ! Which caused us further delay in our trip !

2) The car was damaged inside out from every corner, was extremely filthy inside too !

3) The car broke down (silencer) few kms after hiring, which we got repaired from a mechanic on our own expenses, thankfully it didn’t broke out in a remote area !

3) Coolant wasn’t there the car.

4) Child lock, back seat button, pilot seat button all were broken which we also showed to the delivery person.

5) We already took Insurance coverage by paying Rs.2000 extra. So why are we charged for 4000. According to your policy maximum charge should be Rs.249

6) Booked car was not allotted. Car was driven 36000 km and 1.5 years old instead of which I have booked was 7000 km.
And after so many calls and emails to customer care. There no response of the above issues.
Considering all these points please update my dues. So that I can make payment.

Taranjeet Singh
[protected]
[protected]@yahoo.com

I booked rental car through zoomcar app and i got confirmation, Booking id: JPSN7OQ2X for Maruti Swift MT Petrol from 10:30 AM, 11 Apr to 11:30 PM, 11 Apr at Vasant Kunj is confirmed.
Today i went to the location to pick the car. Car was there and i verified the car damages and other things. When i move to next option - unlock the car through app, the car doesn't unlocked. I tried it for long time. It wasted my 2hoursand the car didn't unlocked. My entire day was spoiled and my tour plan was not succeed. I came from kerala to delhi to visit delhi. And this happened. I paid total amount rupees 1383. So i need the total amount as refund. Here am attaching screenshot and video for more verification.

I have booked zoom car on 18 th march 2022 and paid total amount in advance. For my booking no car was delivered to me, I have complained so many times to zoomcar customer service but they didn’t responded.my
Booking detailed are ID :, Jps699EQ2
Place : Hyderabad
Date :18/03/2022
Mob:[protected]
Kindly help me to get back my money refund

JPS690L5X was my booking number. I ordered a Maruti breeze automatic vehicle for 4 days and paid 20, 195 and confirmed the booking. I collected the car at 11 a.m on 23/12/2021 and the when I was about to start my outstation trip at 8 a.m next morning the car was not starting and the display said battery issues. I postponed my trip and started calling customer care. after repeated calls and complaints when I did not receive a proper response regarding the replacement I demanded a full refund and pickup of the car from my place. I was assured that the refund would be processed. A technician reached at 6 p.m on 24/12/2021 and after some tries the vehicle was taken away at 10 p.m. as I stated I was going on a trip after completing my trip I checked for the refund status and none was initiated and since my trip was stated as finished with an excess of 58 min usage time I called the customer care on 27/12/2021 and I was assured that they collected the vehicle and that they would initiate the refund after speaking to their superiors. After that I could not call the customer care anymore as I had no current booking. I started mailing them instead and explained my issue and 20 days later on 16/01/2022 I got a reply stating they would resolve my issue and get back to me in 24 hrs. It has been around 3 months since then. I do not understand why I have to wait one sidedly for communication from their side and cannot call customer care on my own. I guess it is easier for them to avoid responsibility this way. I would like my refund processed or at least for someone to communicate from the company's side to resolve the issue.
P.S. I did not even ask for a refund of the 3000rs. worth of fuel that I put into the vehicle

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue. The account is registered on my name with my driving license and with my phone number but the email address is one of my old friend and he is still driving on my license. please remove my license from the account or change the email address

I have booked zoom car for 16th March to 24th march, booking ID JPS6961SY. They could not provide the car and the booking was cancelled. Now a month passed the refund is not made by them. Thier site says refund pending. The helpline say you dont have any bookings etc. This is ridicolous, stonewalled with all communicaitons

Hi,
I am an old CUSTOMER of Zoomcar, never faced ANY PROBLEM until now as I had a booking with Zoomcar JPS69NIK8 on 20th March, I started the trip at fuel gauge being at 10%(image attached), I completed the trip at around 7 pm and before ending the trip I refuelled the car to 100% as Zoomcar said it will be refunded anyhow(Have the recordings of Zoomcar person saying the same) so Out of good deed I did that for them, but what followed after that is a horrible experience for me, I called them after the trip ended for about 2-3 days and I got the response in 5-15 Days it will be CREDited and even I received the pdf stating about my fuel refund so I relaxed but as soon as 15 days passed I couldn't reach out to Zoomcar CUSTOMER care as it said you don't have any booking. Since then I am trying to reach out to them through Social media pages but they have only made false promises and claims not even a single call they have made to resolve my issue, I regret being a good CUSTOMER for them. Is this your CUSTOMER Satisfaction, ### Crap ?? If you don't refund my hard-earned money back I am never going to be your returning CUSTOMER again and I will need to file a p[olice complaint against you for fraud.
I have attached all the proofs needed.

Booking ID: JPS694SSJ
Place: Lucknow

I booked a zoomcar which was cancelled one day before due to unavailability. But the refund has not been processed yet. It’s been more than 40 days now. Please refund as soon as possible.

Hii,
I upload all my documents from last 3 days but still theres no response from zoomcar they dont even verify my documents ... I just want to say please verify my documents as soon as possible i have to book a car its urgent.

First of all pleas don't trust a zoom care I'm sure they will disappoint you at the end my own experience.
I book d car on home delivery to pickup at 8am they mentioned car not available at 7:30 which was not acceptable form my side because there were no other options for me to start a journey.

2. I booked car on home delivery to pickup at 4 am.
The car was parked totally somewhere which is not known to me.
I called more than 30 times to the delivery person not even single call he attended.
Finally I could find the car at 4:45 am with the help of customer cervices.

Then car issues.
Car was not getting unlock.
By this the time was already touched to 5:45.

Again I tried the delivery person to talk. No response at all.

Some how I find that back rear door was opened.
I entered inside the car.
I did inspection and upload with one side of happy mood that I got car and unlocked.

There agin
Car was not starting.

During this time I called many times and spoke with customer cervice.
From there side also no response

It is very disappointed me.

I'm requesting with zoom car please don't do such bad service when you are not able to provide a good service.

Choose some other job to cheat a customer.

Respected sir,

my self debojyoti nandi i joined zoom car host program from 21st march, 2022.
After long days have to be gone but till now not Settle my last week (21.03.2022 to 27.03.2022)payment not credit in my account so that's why many more time i will contact the customer care and local area base zoom car customer support team but they are all repeatedly misguided to me and they are not getting any salutation for this reason so i request to you asap solved this issue and Settle my payment.

Not received the refund amount and not able to contact them also