Zoomcar Complaints & Reviews

I had booked a zoomcar (id- JPS696FV4). The pickup location was Delhi Airport t3, multilevel car parking, pillar k11. The pickup time was 8pm, however, since my flight landed early I reached the pick up location at 7.30 but the car was not available so also the number of executive provided through app was switched off ([protected])

The car parking personnel told us that the people who had come to pick up the zoomcar before...

We booked the car for 30 hours, but the car stopped within 24 hours and never started again.. after calling Customer care for 20 times they tell us to leave the car and go from that location which was like 80 kms away from our place and also this information also was given to us after 4 hours of waiting while we had so much deal with and these people never took the situation seriously and only asked to wait for a call back which never happened...

I am Chaitanya fr Hyderabad, booked a cab on 15th March and pick up time mentioned as 11:30pm.i received booking confirmation message and also phone number to reach person.but number is switched off and went to office.but it was closed.when i am trying to cancel the booking, it is showing as ride was started....

Booking details: JPS699KL0,
Zoom car broke down in middle of the journey, and got no assistance
No one receives Customer care contact, continuously busy.
Please help, wasted hard earned money and time
Need refund for the inconvenience caused....

I booked Zoomcar on 13 march from bhopal
Booking ID - JPS69NHV8 and drop time was 10 PM and it was pick-up service I opt out for.so the zoomcar was responsible to pick-up the car at 10 PM and I called the driver (who drop the car in the morning) at 9 PM only to pick-up the car but he said his shift starts at 10 pm so he will come afterward and he assured that there will be no late fee since the delay was from Zoomcar side but later...

Booked a car on 26 February, 2022 via Zoomcar but the car wasn't delivered on time. So, I've made a refund request on the same day itself. They told that the refund will be processed in 7 working day. And now it's been more 15 days and I still didn't get my refund. Every time I talked to zoomcar online support, they are telling me that they'll be resolving the issue in next 24hrs. But they're not.
While this is not just first time....

I booked a car Morning 9:45- 6 pm I reached at the location 3 times and tried calling customer care 3 times not helpful and my amount got deducted and I didn’t got the car waiting for the response and my money credit back to my account as soon as possible it’s a kind request
Looking forward for your reply
Thankyou...

I already paid the booking amount for car and uploaded a clear and readable image of my driving license still my license is rejected again and again....

Zoom car service is so poor that I would not like to give it even a minus rating. I am telling you what happened with me. I had booked a zoom car for dated 11/03/2022 @ 9.30 AM. But I got the car late by about 3 hours for which I had to spend time with small children and wife at the airport which was very sad. I repeatedly talked to the driver and customer care but no one was responding. The car that I had booked, got another car and whenever...

Pathetic Service by zoomcar, first they showed me that XUV300 is available and listed it while I was looking for vehicle. When I booked XUV300, they took money and claimed Car is unavailable. After taking follow up with so called customer service, they arranged XUV500 but with expired PUC. I returned vehicle on before time, without any damage and they levied Rs.1499/- as Vehicle Damage Fee for which even after 24 hours, no proper explaination...

I booked zoomcar with Booking Id JPS69FCL8. On the date of delivery they denied providing the car saying the car is not available and met with an accident so we asked to cancelled the trip. Since then we haven't recieved the Refund amount and its showing as pending.

They dont have IVR system to reach to coustomer care. only the Person having Live booking can connect to agent and nobody else.

Please help me in...

I have given my car for Zoomcar host program on December 2021. There was a damage don to my car from one of the customer and the damage cost was 5100, where in zoomcar paid only 50% of it. So i have decided to terminate from their host support program, and requested them to remove the GPS devices from my car. They have not done it yet as it is draining away my car battery and i have to jump start my car by spending INR 450-500 everytime....

I have uploaded my driving licence, aadhar card also my live Photo on zoomcar app, although my aadhar card and photo is verified but my licence is still on review process for more than 10 days, .I want to book a ride this saturday and feel helpless. Please look up on this issue asap and i also found that license issued under the postol code 442401 has same issue because even my friends ae having the same issue...

Booking ID: JPS69TGWD

I booked a Mahindra XUV500 from 06:30am on 20/2/22 to 10pm on 22/2/22. The day before the booking, the app said that the car was not available. Later that day, Zoomcar called and said that a TUV300 was available, to which I agreed. However, on the morning of the booking, even that car said unavailable and Zoomcar customer care wouldn't pick up. Finally, at around 8am, they called and cancelled the booking...

I booked a Renault Kwid from 11:30am on 8/3/22 to 10pm on 9/3/22 (booking ID: JPS69B1EF). I had booked for 207 free km. During the pickup process, I was unable to unlock the car through the app (the app kept saying ERROR), so I called customer care and they unlocked it for me. They asked me for the fuel and odometer readings, which I told them via call - the odometer reading was around 43300 km. I returned the car at 43401km. I am now given...

Hello ZoomCar,

I have been trying to reach you through the mobile application but didn't receive any response from your end, hence mailing you here.
I have tried booking a car on 5th March, 2022 and couldn't get any booking confirmation though the amount has debited from my bank account twice.

The below attached are the transaction details for both the payments made on 5th March, 2022.

Kindly...

I have booked a car for 13 march 2022 (10:30 am). I had paid the money before the booking and also uploaded all the documents. I reached at pick up location but i was unable to unlock the car as it was showing that profile was not approved. I would like to tell that its written on the app that profile will be approved before booking time. After that at 12:00 pm my profile got approved but then also car was not unlocked i tried several times.br...

Hello,

I had booked a car yesterday with the registered mobile number - [protected]. The car is at the location but I'm unable to unlock the car and the trip time started from 9:30A.M. No one is answering the helpline number - [protected]. Please look into the matter and provide the resolution as soon as possible. Because of your service our plan is getting delayed. The car is booked and at the location but in app it's...

The car booked is damaged, with no side view mirrors. The car has spare parts such as a bumper kept inside. It was parked at a random place and nobody was there for verification. The car was dirty and really undriveable. We have taken a video of the condition of the car. Kindly initiate a refund as we tried calling customer care for an upgrade but nobody received our call. We reached the location well before the schedule time and still couldn't...

My delivery was late he came late more than 1 hour I need refund reply me asap...