Zoomcar Complaints & Reviews

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue. The account is registered on my name with my driving license and with my phone number but the email address is one of my old friend and he is still driving on my license. please remove my license from the account or change the email address

I have booked zoom car for 16th March to 24th march, booking ID JPS6961SY. They could not provide the car and the booking was cancelled. Now a month passed the refund is not made by them. Thier site says refund pending. The helpline say you dont have any bookings etc. This is ridicolous, stonewalled with all communicaitons

Hi,
I am an old CUSTOMER of Zoomcar, never faced ANY PROBLEM until now as I had a booking with Zoomcar JPS69NIK8 on 20th March, I started the trip at fuel gauge being at 10%(image attached), I completed the trip at around 7 pm and before ending the trip I refuelled the car to 100% as Zoomcar said it will be refunded anyhow(Have the recordings of Zoomcar person saying the same) so Out of good deed I did that for them, but what followed after that is a horrible experience for me, I called them after the trip ended for about 2-3 days and I got the response in 5-15 Days it will be CREDited and even I received the pdf stating about my fuel refund so I relaxed but as soon as 15 days passed I couldn't reach out to Zoomcar CUSTOMER care as it said you don't have any booking. Since then I am trying to reach out to them through Social media pages but they have only made false promises and claims not even a single call they have made to resolve my issue, I regret being a good CUSTOMER for them. Is this your CUSTOMER Satisfaction, ### Crap ?? If you don't refund my hard-earned money back I am never going to be your returning CUSTOMER again and I will need to file a p[olice complaint against you for fraud.
I have attached all the proofs needed.

Booking ID: JPS694SSJ
Place: Lucknow

I booked a zoomcar which was cancelled one day before due to unavailability. But the refund has not been processed yet. It’s been more than 40 days now. Please refund as soon as possible.

Hii,
I upload all my documents from last 3 days but still theres no response from zoomcar they dont even verify my documents ... I just want to say please verify my documents as soon as possible i have to book a car its urgent.

First of all pleas don't trust a zoom care I'm sure they will disappoint you at the end my own experience.
I book d car on home delivery to pickup at 8am they mentioned car not available at 7:30 which was not acceptable form my side because there were no other options for me to start a journey.

2. I booked car on home delivery to pickup at 4 am.
The car was parked totally somewhere which is not known to me.
I called more than 30 times to the delivery person not even single call he attended.
Finally I could find the car at 4:45 am with the help of customer cervices.

Then car issues.
Car was not getting unlock.
By this the time was already touched to 5:45.

Again I tried the delivery person to talk. No response at all.

Some how I find that back rear door was opened.
I entered inside the car.
I did inspection and upload with one side of happy mood that I got car and unlocked.

There agin
Car was not starting.

During this time I called many times and spoke with customer cervice.
From there side also no response

It is very disappointed me.

I'm requesting with zoom car please don't do such bad service when you are not able to provide a good service.

Choose some other job to cheat a customer.

Respected sir,

my self debojyoti nandi i joined zoom car host program from 21st march, 2022.
After long days have to be gone but till now not Settle my last week (21.03.2022 to 27.03.2022)payment not credit in my account so that's why many more time i will contact the customer care and local area base zoom car customer support team but they are all repeatedly misguided to me and they are not getting any salutation for this reason so i request to you asap solved this issue and Settle my payment.

Not received the refund amount and not able to contact them also

Dear sir / madam,
My name is vijay kumar and I recently hired a car on 11/3/2022 with home delivery. But zoomcar couldn’t deliver the car on time. So I canceled my trip. They haven’t refund my money back . I tried to call their customer care but couldn’t reach them. Kindly do help in getting my money back

Respected sir,

my self kunal bhuiya, i joined zoom car host program from 21st january, 2022.
After long days have to be gone but till now not seattle my last week (21.03.2022 to 27.03.2022)payment not credit in my account so that's why many more time i will contact the customer care and local area base zoom car customer saport team but they are all repeatedly misguided to me and they are not getting any salutation for this reason so i request to you asap solved this issue and seattle my payment.

1. I had booked for a Baleno automatic but at the time of taking delivery I got a manual transmission in possibly the worst condition in terms of cleanliness. I did not make it an issue.

2. The car that was provided was not a registered rental car, it was private whiteboard vehicle. I did not make it an issue.

3. After completion of the trip handing over the car, the trip never completed by records and the booking was live for more than a day since trip completion. The deposit refund was delayed. I did not make it an issue.

4. I had a free mileage of 298kms and the utilized mileage was 259kms. The level of fuel when I started was about 10 percent but ended with around 15 percent. I did not want to get into such minute details, so claimed only Rs. 2000 fuel bill i paid.
Been following up with them on the fuel refund status for the last 1 week to no avail and finally decided to go harsh on them and they promised a refund by EOD.

But shockingly I have received just Rs. 337 out of the claimed 2000.

I have made 10 calls to their customer care in the last 2 hours repeating my situation again and again to every person, they put me on hold and the call gets disconnected.

Seriously this is a fraud of the highest degree. They all work as a group. There are better ways of making money.
I stay close by to their registered Zoomcar headoffice in Bangalore.
I'm going to make this an issue.

I have attached the odometer reading during the start and end of my trip and the fuel biill.

This is regarding the booking ID- JPS69VOUZ. I booked a vehicle for 25th January 2022.

I was conveyed the message that the vehicle booked is not available and requested to reassign another vehicle which was in a farther location from my house than the current location.

I was assured of cab charges for the upward and downward ride to the new location.

I completed the trip and dropped the vehicle at the location @ 9.30 PM on 26th January, 2022.

When I tried to complete the trip, neither I nor the owner of the vehicle was able to complete the trip on the app.
I even tried the customer care several times but for no use.

The next day I got a call from customer care asking for the drop details which I conveyed them clearly that the vehicle was dropped on time. The telecaller assured me to check with the client and complete the trip on the app. I also uploaded the cab receipts but didn't got any refund till date.

I booked another vehicle on 28th March, 2022 for 3rd April, 2022. I got a message that the vehicle will be cancelled for previous dues. I spoke with a telecaller on 1st April, 2022 and she assured she will talk with the previous vehicle owner and correct the extra charges.

But still my trip is cancelled and my last trip still has pending dues.

For my booking ID : JPS64CGKB, I had to pay 4410 Rs.

When I paid the first time, the customer care team told me they have not received the amount and hence asked me to do the payment again. I kept doing this 3 times and the customer support team kept refusing that payment is not received.
Finally, I had to make the payment 4th time via a payment link they sent to my email.

I confirmed with Paytm and my SBI bank, that the payment was made to Zoomcar all 4 times.
They have not refunded the money for the 3 times extra that they received this payment.

Please help me get a refund of Rs 13, 230 (4410*3)
Attaching screenshot of the payments made via Paytm for all the times

I have already mailed Zoomcar customer care many times but have received no response from them.

Dear Team,

I have made a payment for super miler club on 07 March 2022 and it's been a month, I haven't received any confirmation/notification in email/app. I have been continuously trying to connect to some @ Zoomcar, but in vain.

I had no other choice to file a complain here so that i can get my issue resolved or my amount being refunded.

Regards,
Jeevith

I had booked zoomcar (Booking: JPSN7I3RE) on 03 April from 0900 hrs to 1800 hrs.
Despite leaving the car with the tank full and uploading an image as a proof they have still billed me 1544 rupees for the same

Dear Team,
Abhinav Sawant this side.
I am writing this mail because I didn't get any resolution on above given subject. I was calling to zoomcar team since afternoon 12 P.M. 4th April 2022 for the same (made ten calls) Unfortunately, I was only able to hear all the waiting tone, and someone will call me "after 15 mins later from backend". After 8 hours someone called me and told me to send engine oil light on whats-app ([protected]) and I did the needful. But unfortunately, didn't get any response. Well, I explained zoom team that please try to understand this situation and give me resolution on this matter as soon as possible because I am traveling with my dad to Christian Medical Collage, Vellore as he is having serious health issues(cancer). Looking at his health condition I cannot tolerate fuel fumes in cabin and engine check light which can cause serious health issues and/or engine might get breakdown in between of my precious journey to hospital.

I kindly request you to refund my remaining amount by deducting one day tariff in ratio with total amount and consumed fuel amount.

I've booked a car on 06.03.22 but that car was not available on that movement.
And then, they itself cancelling the trip and said, ur amount was refund in few days.
But still that the amount was not credited to my account..so kindly please take an action.

Booking ID - JPS69XE39
Refundable amount is ₹ 1, 354

I made a booking from ZoomCar for 17th March to 18th March. for this booking I need to get refund of RS 4212. They initiate the refund via third party "CashFree", where I need to give my bank details or UPI to get the refund but it was failing all the time giving error "Transfer failed". I requested for new link and with new link also I got the same error. So I asked zoom car to initiate the refund to my original account directly and their executive said that he has filled the form for backend team and the refund will be credited to my account directly with in 24 hours and its now more than 5 days I haven't received my refund.

And now I am calling to their customer center number, I am not getting any option to check my refund status. I dropped them an email also regarding the same but no response.

This is very unprofessional and not acceptable.

Hi,

Please help to verify my profile inorder to book a car from Mysore on April 8th.

Die to this lag am stuck with the remaining booking of rooms in my destination point.

Please check my profile with mail id "[protected]@gmail.com '

Dear ZoomCar,

This is regarding my latest booking (JPSN77YH3) with your company. The following issues are germane and need resolution:-

1. I had booked a Maruti Baleno for this trip. A few days prior to the trip I received a mail from you company stating that the said car was not available and was offered a Hyundai venue in lieu.

2. On the day of the airport drop, when I went to pick up the car at the designated spot, it was nowhere to be found. I tried calling the customer care number and Zoomcar executive’s number shared by you, but both these numbers were unresponsive. After a lot of struggle the car was delivered to me late by almost 90 minutes, thus delaying my trip and causing me great inconvenience. Further, the car was delivered by an executive whose number had not been shared by your company. Details of this executive are as follows- Naveen +[protected].

3. The car was delivered in a very dirty condition. Neither was it cleaned nor sanitised. Upon inspection, I found the car windshield cracked. I showed this to your executive and asked him to replace the car. He said that there was no other car available and that he was a mere driver and therefore, I would have to contact customer care. There was no response on the customer care number even after trying for hours. I tried sending an email but the mail was returned as your inbox is full. I tried to use the app to raise the issue but the app wouldn’t let me proceed ahead without getting an OTP from your delivery executive. Your executive was not able to provide the OTP as he was unaware of the process on his phone and stated that he is only a driver.

4. With no option left and having wasted a lot of time trying to unsuccessfully resolve the issue, I clicked a photograph of the damage with your delivery executive’s face in the picture as proof. The same has been uploaded here. The entire delivery process was absolutely pathetic with no response from customer care or the delivery executive. I was unable to start the trip from my phone/ app. This was done later by your executive from his office and the time punched in for starting the trip was incorrect. Mind you, my car was actually delivered almost 90 minutes late.

5. During the trip the car broke down several times due to battery/ starter issues. I finally had it resolved by taking it to a mechanic. Repair bill for 2000/- was also uploaded on the app. Your executive Vinayak [protected] was also informed of this development on the phone.

6. Upon completion of the trip, the car was returned on time. It was inspected by your executive and found to be in the same condition as received. It is pertinent to mention that I was unable to end the trip from the app. Your executive assured me that he would do it from his office. However, even after having returned the car the trip continued on the app and after repeated reminders the trip was ended by your executive almost after 7-8 hours.

7. After a couple of days I received an email from your company seeking a payment of 10000/- INR as damage charges. This is a completely fraudulent claim with no proof whatsoever.

I would like your company to immediately reimburse INR 2000/- to me for repair charges incurred during the trip. Furthermore, the car was delivered to me almost 90 minutes late thus causing me great inconvenience and delay. I would like you to reimburse me for the inconvenience caused and for the exact duration of the trip which is actually less than what you had originally charged me for.