Zoomcar Complaints & Reviews

I had extendedy booking on 31st March 2022 for an amount of Rs. 876. Still thr next day I got penalty for Rs 600. for late submission of car. I have complained multiple times but haven't got any response....

The car which we booked not got unlocked at the time we arrived there because of that we have to cancel our plan .
Zoomcar i20 MT petrol TN12AR6008...

Booking ID - JPSN7I5YD

CAR has not been delivered to the location, it was supposed to be delivered by 8:00AM, its 9:25 am - i have no idea where the car is, even tried 30 times calling the Driver number which I received in message, his call is switched off !! -

[protected] this is the delivery guy number

This is ridiculous- even Zoom car Customer care doesn’t answer the call !!
br...

Hi,
I am anant i have booked a zoom car but my profile is not verified yet...

Dear Zoomcar Team,
i recently rented a car from you in Pune (Booking id: JPSN7CRX5) and my experience was not good .
There were multiple problems with the car
1. Car was dirty when it was delivered and i uploaded the photos as well.
2. fast-tag was not working at the toll (message was coming as Insufficient balance)
3. Car had engine noise a lot which gotten worse when ac was switched on.
I am...

This is regarding my booking ID : JPS692HFZ.

Although I had booked the car in advance and paid full, zoomcar called me in the last moment and canceled the booking. Worst of all, they haven't even refunded my booking amount which they promised to do 1 month back. Unable to reach their customer service as well....

Hi,
I had taken a car rental from Zoom Car in Pune on March 11th. The car provided had very low fuel. As per the agreement, I was supposed to return the vehicle with same amount of fuel. But the mobile app kept prompting me to return with full tank and I would be reimbursed, so as a good will I did a full tank and returned it, .
Firstly, there was no option to submit the fuel bill from the app, so I called customer care number,...

I'm Pratik Deshmukh.I had booked car on rent by zoom car on 4/3/2022.And have completed all the payment through Slice credit card. But when I went to pick car, then I was not able to pick a car, because they notified me that your profile is not completed and in all this my ride time get started and I was not able to cancel the ride. And I was also not able to pick a car. And thereby car was not provide to me .
But then to only 275rs...

My account is blacklisted without any reason recover my account as soon as possible i am satisfied with the service...

My name is karnna and my registered number is [protected] and register vehicle with zoomcar host is MH47AB2679. Recently the last booking on my car booking id JPSN7CF76 the customer damaged my car front bumper and also my neighbour car back bumper while removing car from parking of my society. I informed several times to zoomcar host support team and created ticket with all images and proof. Ticket id 756375. But still no response from them...

Booking ID: JPSN77AWD

I had booked Datsun Redigo on 22nd March at 2pm and i had received instructions to pick it up from a place - gopal yadava kirana shop. I roamed the place almost 45mins based on the location. there was no car available and it was a small gully and i used the Horn option on the app which failed to connect. Eventually i gave up and had to hire another vendor. I followed up since with Customer service to cancel...

I booked a zoom car on 27, feb 2022 05:00 PM but unfortunately the car was not available at that time so they cancelled my booking and said to me that i will get my refund of exact amount 2314.00 back with in 15 days maximum but now it's 30 days and i have not received my money back. After 15 days i called the several time but every time they say that i will get money back in 24 hours but still nothing.

Registered Email- [protected]@gmail.combr...

I had following booking with zoom car via MMT site and was to get the car by 10 am. I was waiting at the pickup point for over one hour but no one came. The contact person you mentioned in confirmation message first kept telling me that car is coming and would come shortly. At 10:45 am when car did not come he started telling me that he is not able to see my booking and asked me to call your helpline.

After a long hold your...

Hello,

I had booked zoom car in Jaipur, Rajasthan. As they delivered non working conditioned car, Tata Nexon. My booking ID is JPS69BPP7.

Please refund my amount as I had surrendered that car within 1 hour of my trip time. The car was not starting at the main time....

I am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative and sent email also to [protected]@zoomcar.com.

My E-mail id - k.[protected]@gmail.com

Please help me out of this and remove my account from blocklist for further...

Hi Team,

I am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have called so many times to the customer care number but not able to connect with the representative and sent email also to [protected]@zoomcar.com.

My E-mail id - k.[protected]@gmail.com

Please help me out of this and remove my account...

I am not able to do booking. I am getting message that you have been blacklisted.

What's the reason for this blacklist?
I am regular customer and about multiple accounts your system only allowed to do so back in 2018. None of accounts were created in 2020.
Profile is approved still what's the issue?
Can you unblock this on priority as one time exception ?
Email: oowaiz.[protected]@gmail.com...

I booked a zoom car(JPS699WDE) on 18-Mar-2022 from 8am to 5pm to travel within chennai. I was unable to unlock the car after uploading the verification pictures due the error from zoom car application “Error. Please try again later” and was unable to use the car for the whole day. I tried calling their customer care and requested for a full refund but nothing happened even after multiple such interactions. This is a straight up fraud...

The worst customer care service from zoomcar they won’t even verify the profile and they also won’t pick the call to resolve the problem I have uploaded my dl 2 weeks back and still I’m not able to contact them and they are approving the profile damn fed up of this zoomcar customer care...

I wasn't able to find the car and when i was opting for cancellation they are saying that the trip is already started and customer care is not picking up call for refund...