Zoomcar Complaints & Reviews

This is in reference to the levying of damage charges of amount Rs. 1499. I have asked them why the charges were levied. But they haven't provided any explanation to that. This issue has been highlighted to Zoom car vide email, customer care calls etc. multiple times. However, nothing has happened.

There were already damages on the car while taking the delivery.TThe scratches on door sides and damages on front & rear bumper along with multiple scratches on the side view mirror were highlighted in the app itself while taking the delivery of the car. he car was returned in the same condition as received. The photos were also taken and sent to them. However, they are still not refunding my money. Pl help

Booked a car for 2 days a month ago. Was told at the last minute, car is not available. Called customer care and all I get back is a sorry. What the hell? I came all the way from UK to take my parents around and now all thanks to Zoomcar, my plans are ruined. We are basically stuck in the resort. So unprofessional PPL, truly unbelievable

ID No: JPSN7K5K6

I start long trip with Baleno car but it's not maintained properly which run more than one lakh kilometre the car goes right side on 5 yellow small bump on NH road while turning .
I travel with my family but you doing business just like that .i scared while driving the car
Hereafter when I receive this type of car in my hand I will give complaint to brake inspector & surrender the car to them to inspect it which is not safety to passenger

ID No:JPSN7K5K6 / 20.04.22

Started with 2 point fuel in odometer & end the with 3point fuel in odd meter but they not updated in app & i spoked to customer care representative they told wait for 4 hours but they not updating.
Why we uploading photo of odometer start & end trip you have to check it & updated but we running back of you to check it then why people working there

ID NO:JPSN7KCBN / 16.04.22
I pay toll fees up & down with penalty of Rs.400 actually my refund amount is Rs.200/- but they made toll fees RS.100+ diesel Rs.220/- = 320/-
I wrongly upload same toll bill so customer service representative told me send mail the toll bill i send mail 5times more but no reaction from your side
Customer care representative person not updated my query

JPS692B0B
I haven’t received the refund of a cancelled Zoomcar from your end.
It has been more than a month and no updates have been received.
Could you please check with the same and get back to me as soon as possible.
I have sent email to the help desk Zoom car
more than 6 times and no responses yet

I have not received the welcome gift of elite membership i.e. 500z points, free home delivery etc.

I purchased the membership on 2nd April and have been following up daily on it.

Please refund my money else I have to knock the doors of consumer court.

This is the last communication I am dropping after this I will be placing the complaint against the company.

I had a booking with Zoomcar on April 04(Booking ID JPSN7I01R) from 9:00AM to 3:30PM with homedelivery amount paid. The car was not delivered to me.

I kept calling support and no action was taken for the delivery. Support kept mentioning that they have involved a team for this.
I get a call at 11:00AM that the delivery is not possible and I have to go and collect the car. I declined to go and collect as I had specifically opted for home delivery. Finally at 1/2PM zoom car delivery agent called that they will now deliver the car. This is not a solution. When I want a car at 9, its because I have plans for the day. You cannot expect me to accept a car at 1PM/2PM for the booking of 9AM. This is does not resolve my issue. Hence I called support and they mentioned that they will cancel the booking and provide full refund and credits for my inconvenience.

Issue:
I have been charged cancellation charges for the booking and not been paid the full amount.
I tried calling support for more than a 2 weeks, but no resolution. They mention that they have raised a case with internal team.

Expected Result:
- I need complete refund of the whole amount I paid
- I need credits for the whole loss of my day and my efforts to have this issue resolved.

Listing's ended on my car this morning, the final booking on the current listing ended last night. The car is standing somewhere 6 km away from my place. Your support team asks me to wait for 24-48 hours! I needed my vehicle this morning. How to trust you guys? Ref: JPSN7KL1W

Hi,

I booked a car on 16th Apr at 9pm near Bachupally in Hyderabad, when I reached the location I tried to unlock the car through mobile app and the app didn’t worked saying there is an error to unlock the car, I spent hours near the car to unlock and to reach the customer support, but they mentioned that there is no booking in my number, if there is no booking from my number how can the booking confirmation came and how the car details shown in mobile app, literally the Zoomcar has looted my money before all of this happened, simply they are in need of money nothing bothered them from the customer perspective. I tried my level to reach the customer and sent multiple mails but I didn’t get any reply from them. The CEO of Zoomcar knows all of this frauds that are happening still there is no actions taken. You can reach me @[protected].

Hi Team,
I made a booking from April 13-19, at the time of delivery of car to us, someone from the zoom delivery team stated that the car which we are supposed to pick, i.e., Tata Tiago has some mechanical error and we'll be provided with a Swift Dzire, we said okay and at the time of delivery, they didn't do as said and gave us the same faulty car, i.e., Tata Tiago, we asked about the fault and they said that there's no fault, take this car, the car went in an immobilised mode at around 12 in the night.
Since then we have been trying to reach out and all the team has told us, is to wait for a call back, they don't even want to stay on the call with us.

I went for a trip for bengaluru. And i booked a zoom car and i paind the money but then i brought the pick up address of the car as i went to that address i could nt find any car i tried calling the owner i couldn't get any response so i lost money in that

Booking for Trip ID: JPSN7C81P was cancelled after completion of the trip. No details were provided thereof. Also not refund was provided for 'Doorstep service' which was charged but not provided by Zoomcar.

Below are the facts of the case:

- Trip ID: JPSN7C81P Was booked from 09:00 PM on[protected] up to 10:00 PM on[protected]. The vehicle was Mahindra XUV 5OO (MH01BY4232).
- I had also availed a doorstep service paying additional fee.
- On[protected], the car was not delivered on the allotted time.
- I tried to reach out to the Zoomcar call center, However, the call was put on hold for endless time every time. Once, when the call was answered by the executive, I was again put on hold before the call being disconnected by the executive.
- I also tried to reach out to the number provided over SMS ([protected]). However, this number was continuously busy. After a lot of attempts, I was able to get in touch and it was way past the delivery time. This person pleaded about non availability of delivery persons and asked me to pick up the car from the specified location.
- I had to make my own arrangements to travel to the location to pickup the car, in spite of having paid a fee for doorstep service.
- At the location, neither the above person nor the host was available for providing assistance.
- The car was parked on the street and was covered in dust. The car was also not unlocked and another numerous rounds of calls followed to the above mentioned number.
- He somehow managed to unlock the car. I was able to pick up the car only by 11:00 PM on[protected].
- I also had to clean the car at my own expense.
- On returning from the trip, I again contacted ([protected]) to inform about trip completion and for picking up the car.
- The person seemed surprised and asked questions like which booking?, which car? What was the pick up time?. I told him the car is available for pick up and he should send someone for the same.
- He again mentioned unavailability of personnel and informed that the pick up would be delayed.
- The pick up was also delayed. The car was finally picked up at around 02:00 AM on[protected].
- All this time, the booking was shown as ‘upcoming’ until it was ‘cancelled’ on[protected]. How can the booking be cancelled after trip completion?

I therefore, seek

1. Refund the ‘doorstep service’ fee, which was collected upfront.
2. Refund of the cleaning expenses borne by me.
3. Compensation for the mental harassment before and after the trip failing which I shall take up the matter with the appropriate consumer forum.

@ZoomCarIndia sir I got engine damage after 2nd April 2022 booking. After making many follow up car was picked up for repair on 8th April 2022 and app show revert back car on dated 10th morning. But car nor recieved back to me and not shown in down time.. I called up many time for the status but no one respond me. And no replacement provided for my personal use. Where is my car ???? When got repaired ? When I got replacement recieve of my car ????

We picked our zoomcar at scheduled time and after running for 40kms our car brokedown and even after several calls at consumer centre there was no help from zoomcar. We are literally been harassed by zoomcar executives with no hope of assistance

@Zoomcar . I have many bad experiences with your organization in the past but this one is the worst that I had and will never forget in my life . I have never seen such unethical and irresponsible organization and I think there’s no such organization exist which is worse than you . I had a booking made at 10:34 A.M on 14-4-22 for 4:30 P.M on[protected] for a Suzuki Waganor and as the car is unlocked 40 minutes prior to the booking I have been in the exact location of the car since 3:30p.m and the car was not at the location and after 30 minutes of long search I have called your customer care who asked me to go a different location which is 4.9kms away from the actual location shown in the zoom car mobile application. After reaching the 2nd location which is shared by your executive though a official SMS channel the car was still not found and after 20 minutes I have contacted your customer care again and I was provided with your car partners number who was always not aware about the car whereabouts and asked me to contact zoom car support . I was disconnected 3 times by now when I got the information to again visit the initial location and once again the car was not found . It was already past 4:30 which is my booking time and when I contacted Zoomcar after being on 20 minutes of hold they informed me to wait for 15 minutes for a new car which S-cross and asked me to again go to a new location which 9.7km from the initial location and after 30 minutes no update and I again called the customer support and this time it was 5:35 and again I was informed that I will be assigned a new car which Grand i10 and to wait for 20 minutes more by this time it was 6:15p.m and no update yet .
I have been waiting on the road since 3.30p.m till 6:45 with the family which includes a child with a medical condition for which we have a booked a Zoomcar for his doctor’s appointment initially.
It’s 9:50p.m Now and still I haven’t received any update from Zoomcar about any car, refund, cancellation or a callback with support . Such a heart -breaking incident and I have so much frustration and anger in me about this whole situation . Zoomcar is irresponsible in his standard operating procedures and your customer support is reckless who only to disconnect the call when they doesn’t have any answer. Is it even okay to disconnect a customer’s call ? I have spoken so patiently and politely with all your agents even though there was so much anger in me as I know if I start shouting then again my call will be disconnected and there is no point in it, hence to get my work done I have spoken professionally but still the calls were disconnected by all of your agents (Namely: Ankit Tomar, Saurav, Sachin, Kunal and few other girls . ) I have made a total of 23 calls till now and all the calls were disconnected by zoom car customer support as they do not have any mean to help and asked me to go to 4 different locations with 4 maps .
We will be filing a Legal case in the Court of Law by 4/ 17 with my attorney’s in our Law firm and request Zoomcar to kindly respond on this unethical irresponsible behavior where they have frauded customer by not fulfilling the promise of providing product & Service for which we have paid . Our law firm will make sure that you are dragged out and realize what the organization is doing how Zoomcar is troubling the customers in the name of rental car services . It takes 5 seconds to debit the money from the customers account and 15 days for the refund? Ridiculous ! . We’ll make sure we have been justified for the pain, agony, suffering and time and money which was lost because of your Non-sense which was created on[protected] . All the supporting documents are attached for your reference with time and date in the Notice and the mail as well . RSVP in the next 24-48 ours otherwise the matter will be escalated to other social media platforms .

Thanks & Regards
Gudala Prashant
[protected]
[protected]

I booked zoom car in hyderabad on 1st of April 2022 with booking id JPSN7I8EM. While the car is offered the fuel indication is (2 bars). As mentioned in the application if there is any additional fuel left out while dropping the car that will be refunded. While i dropped off the car (4 bars) was the fuel meter indication. Regarding this fuel refund i called up the customer care several times and each time i was told by CC executives that with in 24 hours your refund will be initiated. At times they keep me on hold for several minutes to check and they disconnect the call. Till today i didnt received the refund amount.

Hi, i have installed zoomcar few days ago and when i was about to book a car through it. it needs to verify your identity and driving lisence So, i uploaded my driving lisence but when it has not been verified till 7 days ago after i uploaded. so i spoke to the customer care and they told me that they have some restricted areas of which they cannot accept driving lisence as my lisence has RTO DL9, they told me that due to security reasons...

Had a very horrible experience... First the car doesn't come, second, call centers make u wait for like 10 min and then disconnect the call while on hold... They don't call back... Since the car didn't come, had to cancel...
Now when I try to reach the call center, no booking ID... Writing mails to them but no response...
Awaiting for refund... No means to communicate with zoom car...

Hi
Last week I have received invoice in which i have not received the challan i have paid of 4000
I have just received 2000 and i have been informed that I will receive in next invoice and this week also I have not received the remaining 2000
This week again I have got challan of 2000 again, I am not able to call in zoom car
I have raised a ticket
I would like to request you pls clear my challan payment because how much I have not earn i have paid for challen