Zoomcar Complaints & Reviews

From 8 days asking the company to give invoice but no response and call center is just pushing with some blunt answer and not giving invoice.
my booking details
booking JPS69FNRJ...

Hi I am susheel I have created account in zoom car but regarding profile verification I have successfully uploaded my DL but while uploading address proof it is throwing a message limit reached so how can I verify my profile now....

My booking ID : JPS692HT4
My booking got canceled and refund not received till now....

Hi. I am in Hyderabad right now and have a booking today from. I have uploaded DL and UID yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can travel Hassel free....

Hello,

I'm Gaurav Kotian, from Andheri, Mumbai.

Date of Incident: 10 March 2022
Trip ID: JPS696E1R
Vehicle: Renault Kwid (MH46AU5951)
Pickup time and Drop time - 12:30pm to 9:00 pm

Note - I have audio recordings, and proofs for all my claims, and will present them if needed.

Broad description of issue:
1. Unprofessional, unsafe cars:
Zoomcar lately...

Hello Team,

I have booked a car on Saturday 5th March 2022, but car was not delivered to my location, i have call multiple times to agent number but no response and my money got deducted but still no response from anyone. I'll share you the location screen shot.
And also i have sent email to [protected]@zoomcar.com but till now I didn't received any update,

Regards,
Sai Pavan
M-[protected]...

I have booked a zoom car on 18february2022, order id:jps694b2n. When i have started the trip the car is low fueled that is 4%(shown in zoom car application). I have got a automated call from zoom car saying please do refuel the car as it is low fuel such taht i will get a refunf for refuelling the car.I have refueled the car from 4% to 55%(my refueling has been authenticated by zoom car after ending the trip) its been more than 23 i have...

Customer care service is not responding properly, service is not bad...because of this service my plans are ruined.....

I hosted my private car to this company .
They have cheated me with the payment
I listed my car for 7 days
They are not providing us for bmactual payment
Fake calculation done by them and cheating us .
My car is damaged by the zoom car customers
Zoom car is not pick up my calls
I need my payment and my car should be serviced by zoom car or i need money to repair...

I have raised so many tickets to solve this all issues but no one replies, customer service not working all team leaders not working, the customers made my car clutch very hard and also they banged the car from behind, plus they promised to give 60 percent of the payout after 3 months but that also they failed they are giving only 10 percent as per the new invoice and anyone could actually see that there s a mistake in calculations if I show...

ID: JSP6921MY
Vehicle number: MH042492

Dear Zoomcar executives,

It is with the saddest and angriest mind I am writing this complaint I hope it doesn't go to deaf ears.

*The amount o[censored]nprofessional behaviour shown by your organization is beyond imagination*

I faced so many issues while using your services I can not write them all in one single email.

The team...

I have booked a car and made id on zoom car and shared my license and adhaar card to zoom car. My car was booked for the trip on 3rd March 2022.
But I got a call on 3rd march 2022 at 6:00 AM just before my trip start i.e. 7:00 AM and in place of an SUV car, a small hatchback car was forced to take for a trip but I refused at the same moment and asked the ZOOMCAR representative to refund for the deposit amount and as per the confirmation...

Every time I book a car there’s always a dram with zoomcar. This time they never delivered the car and customer care is hanging up on me by not saying a thing about whether they are delivering a car or not. I don’t understand what’s happening with this kind of behaviour. It’s already 3 hours late, still no sign of anyone calling me back from them. They can ask me to cancel it if it’s not available at all. They are not saying that...

To whoever it may concern,
I booked a car from zoom cars for the timing 9:00 AM 5:30 PM. I reached the picking spot at 9:30, and there was no way to contact the host and the guards of the society were not letting me in. I tried to contact zoom car’s customer service they picked the call after half an hour and they were not able to contact the host too. I told the customer service guy that I want to contact someone superior, and...

MH46BE4824
Zoomcar owner refuses his car to give twice after my booking has been done.
Please make sure remove this car from zoomcar or esle give him fined
My booking id JPS696S07
My booking id JPS69X1Y7...

I kindly request zoomcar to block or deactivate an account linked with [protected]@gmail.com for fraudly using my id/profile details for booking a car for their purpose. iam requesting to block that account immediately for my safety purpose.
if i dont get any feedback from zoomcar then i will have to file a complaint for cyber crime authority to take immediate action.

thank you...

Hello sir/ma'am
On 5th March 22 I had booked zoom car and got a confirmation at the same time.
The car was scheduled to be dropped at my location by 0730 hrs in morning i e, 5th Mar 22 but i was not assigned any delivery agent.
I started to call at 0630hrs itself but neither of customer care connected me just the tone of connecting everytime
I had to literally wait 10 min for each call and finally one agent picked...

Hello, I am in delhi right now and wants to rent a car through zoomcar. I have uploaded dl and aadhar yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. I mailed that issue on mail but didn't got the response till now. It’s urgent. Please look into as soon as possible....

I was at my location and I am unable to find a car at my location .i Was searching every floor of parking but there was not a car after that I called customer after 30 min finally customer care picked my call they are just playing treating me like I am nothing first person told me not cancel booking we are arranging car after 30 min same thing I tried call customer they took my 2 hour I was standing at night with my family in the middle of...

I had pick up of swift dzire at 7 pm today, when I reached to pick up point and unlocked the car, keys were not present inside the car.
I waited for someone to come and help for 2 hours.
After 2 hours two zoomcar guys came who were drunk, and mis behaving.
The condition of the car is miserable, seems like someone vomited inside the car and it's smelling like hell.
I have booked almost 10 times from zoomcar and...