Zoomcar Complaints & Reviews

Dear Zoomcar Team,

Thus is Prince from Chennai. I have book a car for a day. Booking ID: JPS69NNF5.

I can't find the Car in the location which was shown in the App. I called Customer care also, but they didn't gave any of single response.

I need my amount fully of Rs: 1414/-.

Please do the needful immediately.

I had booked a zoomcar for 8am and it was delivered to me at 9:20am. I had planned my day accordingly but now I have to change it because of the delay. No proper response from the driver or the agent. Pathetic service.

Without any prior information car that i booked got cancelled and there is no response from zoomcar no one is picking my call or helping me out

I booked a car for today 19 march 2022... ETA was 9:30
And now the car is showing unavailable they told you will get alternative option but am
Getting no options
I booked manual diesel.Brezza home delivery but am
Not getting any now..no response from customer care.. i need help tomorrow is my trip i need help asap
Booking id of zoom car-JPS694NEZ
Registered mobile no [protected]

This is with reference to ID : JPSN77OLC

When we reached pick up location, owner denied handover saying they are not able to unlock it. Tried reaching zoomcar executive for couple of hours with no response. Finally had to cancel my trip and come back home and now zoomcar executive is not supporting me with any resolution. I had my family stranded on road for a long time and I spent money out of my pocket to and fro to the location. This is inappropriate and unacceptable. Action required on such faulty listings and way zoomcar executives are incapable of providing help.

I booked my car on their app 5 days before. Paid the entire amount online. They confirmed the booking. A day before the delivery they tell me that the car I booked is not available. They do not give me any details. They refuse to pick up the customer service calls. They are not giving me a refund or a suitable alternative. They scammed the entire amount.

I booked a car for tomorrow that is 20th march
And now the car is showing unavailable they told you will get alternative option but am
Getting no options
I booked automatic homedelivery but am
Not getting any now..no response from customer care.. i need help tommorow is my trip i need help asap
Booking id of zoom car-JPS69NSXO
Registered mobile no- [protected]

My entire last night and today morning has been wasted locating the zoom car, trying to get in touch with customer care representative and raising request for refund.
First of all there was no car at my zoom location. I searched for couple of hours without any success. Since then I have tried to reach the customer care at least 10 times but I haven’t been able to speak to any customer care respresetative. Then I have raised a request thrice for refund in the live assistance feature of app for which I have received no acknowledgment. Also I tried to cancel the booking but the app doesn’t allow to cancel as well.
I need my refund to be processed asap or else I will need to escalate this to the authorities as till now it looks like zoom car is conducting some fraudulent operation. Zoom has taken money upfront for a vechile that was never there and now I can’t cancel the booking nor I am able to speak with anyone in zoom.
For reference my booking is JPS6996GD
Please call me back asap

Uploaded my driving liscence in zoom car app. But later i saw it was rejected. The picture was clear and proper. Dl is havinng proper deatils. I already dropped 3 mail, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.
But the 3 rd class, stupid, unprofessional customer service dint reply to my mail.

My trip was supposed to start at 9am but my car is still not delivered yet and it is 11 30 am now. My trip is already started as per my app.
Customer care is not responding at all. No information no help about my booking. I am trying to connect since morning. I can't even cancel the booking because in my app it is showing my trip is already started so I can't cancel. I need my money back.
Zoomcar you ruined my trip.

I did a booking for a zoom car for 19th March 2022. First they changed my selected car three times .then on the day of booking, did not receive any update from the driver or zoom car. I called them twice and everytime they will put on hold for 15 mins and will say that someone will call .But no one called. During booking they assure that i will get the car on time. But did not get the car. I have already paid the amount. They have policies to impose additional charge of customer is late in returning but what if they only deliver the car. Pathetic service and worst customer service.

Booked car with option of home delivery. At last moment gets call from agent that driver not there to deliver car at your location. So I said ok cancel it I will search another options of travel. Tried contacting zoom car customer care centre but nobody responses the call continues on auto mode stating that be online. Why customer should reach out to zoom car where it’s their fault not delivering car. Finally at night after holding call for 15 mins one representative attended call and asked me to share screenshot that I called customer care. Zoom car is that here to fool everyone?? Luckily u had all proof but it’s their responsibility for to reach out to customer for failure of their services. Why customer waste their time in this pathetic company and it’s services. I want my full refund as per their zoom promise policy or be ready for consumer court.

I had booked a zoomcar but unfortunately there’s no car available at the given location since i have tried to contact customer care but there’s no response due to this my father flight has been missed which he was going to dubai(sharjaha) i was not expect this from zoomcar and my online payment also is not refunded still there is no response from zoomcar wost experience from zoomcar

Hi my name is greesh Kumar. Yesterday I book a zoomcar from its Android app. I received the booking confirmation and car location. When I go there is no car at location I call zoomcar care but no one responded. At the location I asked so many people about the car and wait till 5-6 hours at location. It's ruined my day. I also mailed the same thing to zoomcar but still not getting updates on my trip. Plz help

I've booked WagonR-TS31A3776 from 26-Feb-2022 to 28-Feb-2022 booking id: JPS69BM4H, by paying Rs.6757 and re-fuelled Rs. 3468.89 on 26-Feb-2022. While driving the car found the car was not perfect but managed till 26-Feb-2022 till 8.30pm. As the car condition was not good, tried reaching the customer for almost 30min for alternatives however no luck. Hence ended the trip and dropped at location. Then tried reaching the customer care at around 9.30pm and the call connected at 10.15pm. Explained the entire scenario to executive but no use. Post a day sent an email to [protected]@zoomcar.com, not received any complaint number and revert too. Raised the concern via twitter, initially got revert stating they've processed the refund but did not get. Again, posted the same after 2 days, and received revert stating the refund cannot be processed as validation failed. I did not get any message that, if I end the trip before given time, the amount cannot be refunded. I want to know about trip refund. They are advertising, If I refuel the vehicle, I get the excess fuel amount but did not get the same. Need your help in both refunds

We rented the car on 28th Feb with ID: JPS69BURK. after the Zoomcar delivered the car on the morning of 28th we started to drive the car for our Trip at the same day afternoon and found the car had safety issues and called the Zoomcar after driving the car for about 2.5 km. The Zoomcar agent said that they will send the replacement car within 30 min and asked us to stay with the car. We stated with the car doe about 3 hours and no one came from the Zoomcar. We called Zoomcar about 9 times but every time the Zoomcar agent kept telling us that they will call us back in 30 min. but till 6:30 pm of 28th Feb no one called us back, so we brought back the car at the same dropoff location and left the car there and the car keys and took the Uber to continue on our trip of 7 days. Zoomcar representative Sameer Kadam talked with us on the 1st of March and found that the car had safety issues and Zoomcar picked the car early morning on 3rd March. We called Zoomcar and every time the agent said that the request for a full refund has been approved and the full refund money will be deposited back to the original payment mode of the Bank account.
But on 17th March we got an additional bill from Zoomcar regarding an outstanding amount of Rs. 39606 and showing the Pickup date of 16th March instead of 3rd March.
This Company is a Cheat and big Scam that has charged a Total INR 59053 for a Total 5 Km driven car on 28th Feb. Instead of issuing the full refund as promised on the phone call from Zoomcar Agent they charged more.

I am still wondering how come Indian MINISTRY OF CONSUMER AFFAIRS,
FOOD & PUBLIC DISTRIBUTION Department of Consumer Affairs https://jagograhakjago.gov.in has not taken any action on this company.

Zoomcar has charged me with 10000 ruppee outstanding fine when I did everything as they said in the app while returning. The car was home delivery, so i had to return it at my home location which i did with the best condition of the car. Please help

I reached out to the suggested car location but I couldn’t find the car. I called customer care approximately 10 times but nobody responded. I don’t want car anymore right now hence please cancel and initiate refund.

Dear team,
Kindly, help me to get my refund from zoomcar. Follwing are the details of payment I made during my zoom travelling.
1) Total refuelling done in car was for Rs. 4215.85/-
2) Total Refule charges paid through zoom app, is Rs.1560/-
So the total extra charge I paid is Rs. 5775.85/-
I would expect to get minimum refund of money Rs-4215.85/-
For a proof purpose i have attached bills abd screenshot of my payments.
In additional they are mailing me continuously that my outsanding is pending.
I have tried to contact zoom through customers service but no one answers me there infact it took an hours keeping me in wait to answer my phone.
Kindly resolve my issue as soon as possible.
Thank you

Hi
This is Sameera memon and i have reffer my friend for Zoomcar host program and he have joined also but now I am getting mail from Zoom car that he have not put my reffer no which is not possible because I was in touch with him and he told me that Zoomcar staff have fill the form and have put my reffer code also
I was in touch with Dherai also who is operation manager in Zoom car, he have also taken my reffer code on watsapp...