Zoomcar Complaints & Reviews

I just received missed call of 1 second from zoom car and after that i called them. The executive was very very rude and saying k "mera shift abhi chalu hua h gadi nhi mili to mujhe akad mat dikhao customer care pr call kro refund k liye" very pathetic behaviour. I am seeking a complete refund and compansation for my loss.

Screenshot also attached

Bharati Vijay
March 18th 2022
Date of Incident : March 17th 2022
Mail Id : [protected]@gmail.com
Booking ID : JPS692NJ7

I have booked a car (Tata Hexa - T2 Airport pickup at Delhi) atleast four weeks back for the date March 17th 2022 3:30 p.m. The booking and payment was successful. On the morning of date of booking (17th March) in the zoomcar application it was mentioned that car is not available team is working to give an alternative car. Past the booking time no responses was there from the team. By 11 a.m. I got a call from a customer care executive after reaching out to them via support and calls. The customer care executive mentioned that instead of Tata Hexa, I will be given renault Triber but I'll have to pick the car. After insisting soo much explaining my 2 Infants condition the executive said car will be delivered to requested point (T2 Airport at Delhi). There were no calls from any of the executives after the call. Me and my family were standing for more than 2 hours waiting for a call. There were no responses from the customer care number and support tickets raised from the app. After getting frustrated there was a location mentioned in the app where the car is. When I reached the location I saw no car. The Delivery executive explained that the Renault Triber has also broken down and I was asked to contact the customer care regarding the refund or compensation. None responded so far.

After this, I tried reaching the customer care executives atleast 5 times and there is no response. It goes auto response mode for 20 mins and then gets cut. No response from Zoom Car Customer executives / Call center so far. Pathetic Customer empathy

I need an proper explanation from the zoomcar team why they treated a customer and as mentioned in the zoomcar policy. Zoom Promise policy needs to be applied to this issue.

The policy mentioned from the official zoomcar site

What is Zoom-Promise ?

In an attempt provide seamless customer experience, we will now guarantee a vehicle for all bookings or we will provide a full refund of the booking amount with an additional cashback worth 5 times of booking amount or upto Rs.10, 000 whichever is lesser. The amount will be credited within 2 hours from cancellation

My name is preeti jain i have booked a self drive car from zoom car booking id (jps699vt1) but i am not able to find my car, my booking was supposed to start at 6 am and i am not getting any response from zoom car till 9:15 am, not even got location details, Calling since 5 am but nobody is picking up my call and i haven't got any response from their side.

It was supposed to be a home delivery for which i have paid 100 rs...

I have booked a self drive car through zoom cars, am not able to find my car, my booking was supposed to start at 6 am and i am not getting any response from zoom car till 9:09, not even got location details, Calling since 5 am but nobody is picking up my call and i haven't got any response from their side.

It was supposed to be a home delivery for which i have paid 100 rs extra, but no delivery agent has been assigned yet.

Also i have received a message just now from zoom car about the driver allocation but the driver is not picking up my call

I was having my plans for the day but all ruined just because of the pathetic service of zoomcar

I am Saravanan, Advocate from Chennai.I booked Toyota Etios liva for 20.03, 7am to 23.03, 8pm from Madurai Railway station and paid the charges on 02.02.2022.The booking
ID is JPS69THAS and it was confirmed.Yesterday I saw in the App that the car was not available.Through out the day I tried to reach[protected] but only once I got the line that too without any proper response from you executive.I do not want to get my vacation mood spoiled after getting down in Madurai.I want you to ensure that I get the car as booked and I want your response before 11am today

I and my friends booked a Swift Dezire in noida which was booked successfully in more than 6000 bucks. The payment was successfull. But when we search the car, the owner said that he has canceled the booking in the previous night . But for us, there was no notification. The pickuo time wa 5:30band its 8:00 right now but there is no reply from the zoomcar executives. We have booked hotels and applied leaves in our offices for this trip. I want to register a complaint against zoomcar.

This was the horrible experience i booked a zoom car no contact detail of car owner was provided by zoom car later when i reached the destination to take the delivery of my booked car for which i already made the payment the owner denied to deliver the car keys by saying that he is not available at his place the car was there but owner denied nd said cancel it he wont be able to give the keys as he is not present their i tried to cancel the trip bt was not allowed after that i tried so many times to contact the call centre but response was received now i will never use zoom car as i no more trust these people nor i will suggest any one else to use it

Good Evening, On 14th Early Morning 3:00 to 11:00 am I Had Booked Zoomcar for Airport Dropping Purpose. My Mother Had to Catch an International Flight.
After Reaching the Car's Location, I've unlocked the car from Zoom Car Mobile app.
I've searched the entire car.. Every nook very throughly but cudn't find the car keys anywhere.
Had a very horrible experience, Just by Luck We had found a cab that helped us reach airport. Or else we would have definitely missed the international flight.
.
At that time I've even tried reaching the Customer Care after waiting on the line for really long time, even that was of no use. The person whoever attended our call has kept on hold and never responded back.

Within few minutes, I've dropped a message on the Feedback portal in the app, but no one responded from your side.

Than later the next day i.e 15th, I'v reached the customer care and explained the problem I've faced, the women on the call has said "Now I Will Cancle Your Booking and Initiate the full Refund within 24hrz" I wonder how could someone cancle a booking that has already expired, anyway I Recieved a net refund of only 69 Rupees.

I request you to atleast refund me my full amount that I've paid for the booking.

I booked a zoomcar with delivery the car to my location Booking id: JPS6995EC
but the car isn't delivered yet and also there is no response from zoomcar coustomer care about the issue
I have an urgent issue to attend but i didn't get any car delivery .
I request to please provide me immediate assistance

Car did not get deliver on the day we wanted and the refund has not been processed in my account

Hi I had done a booking for first time had no idea how this works later the booking was cancelled without my intimation also the customer service is so pathetic not responding my amount is in wallet i want my amount refunded

Hi I have done a booking on zoom car for first time added the amount to wallet and they canceled my booking without my consent while called the driver the told my shift is over pathetic services

We were charged & paid by us and car was meant to be delivered today at 06:00am. It is 7:25am and no car is delivered nor any correspondence/call form their end on the status. We call the number stated, i.e.[protected] and keep holding for more than 30 minutes and still no one answers.

Booking ID JPS6993VP.
Car Number: Maruti Suzuki Swift, MH14JM3849.
Booked for 17th March 6:00 am but it was not delivered.br...

CAR not returned by ZoomCAR. My Car 8294 ceased by RTO at HSR Layout. ZoomCAR not following up to relase the CAR. RTO asked ZoomCAR to meet transport commissioner to discuss on release the CAR. Ticket 678476

Hi.,
This is Chiranjeevi K, booked the Zoomcar for 5th March 2022 at 8 AM. Zoomcar booking ID: JPS69X0L2. The car was not delivered to me, no one called me, I was not able to contact the driver and the customer care number was useless. After calling customer care 100s of times, they said that we have canceled the booking and you will get the full refund but nothing has come. I have contacted customer care, again and again, they have given me the same response with sorry sorry bla bla. Every time i call customer service they says that you will get a resolution in 24hrs, then i asked them to send a confirmation email saying, you will get a resolution in 24hrs and they have replied that, we do not have such a facility and they do not have the facility to transfer the call to higher-level officers.
Very poor customer service and i do not want to use zoomcar services anymore and requesting my friends too.

I had recently booked a keid car bon 14th March 2022 11.30pm for which I was given the wrong pick up location but even though I managed and tried to reach the car location with my own expenses 1 hour delay of my booking timings but there the condition of the vehicle is bad and it's broke drown due to silencer issue,
My whole plan got wasted and I had no other option to cancel the car and return home at that time, I've called your customer service more than 100 times from then till today and no response,
I'm delighted with your service, please refund my money and I'll never use zoomcar from next time
Thank you.

We were charged & paid by us and car was meant to be delivered today at 06:00am. It is 7:25am and no car is delivered nor any correspondence/call form their end on the status. We call the number stated, i.e.[protected] and keep holding for more than 30 minutes and still no one answers.

ID JPS6993VP, Maruti Swift mT, MH14 JM 3849. Booked for 17th March 0600am but not delivered.

Three o[censored]s were depending on this car and now it has costed us time, energy and over 8, 000 INR in loss. We demand full refund and compensation.

Hi,
I have uploaded all the documents need for the verification and yet no further action has taken place. I need the profile verified urgently as I have a trip planned and need a zoomcar for the same.
Please help me with the same.

Booking ID JPS696Z65. It's a pathetic service. They changed my car thrice at the last moment and finally no car came. Delivery time is crossed and no car, no phone calls came. I have to leave in 4 hours and these people don't follow up YOUR COMPLAINt. CUSTOMER care is useless because u have to wait 30 minutes for talking to them each time u call. They will always change your car in the last moment or never deliver the car. Worst company. It's prepaid & booked 14 days ago. They will give a ### car in last moment. Don't believe their app. They show something else and delivery something else every single time. Don't use Zoomcar.

I had booked a zoomcar (id- JPS696FV4). The pickup location was Delhi Airport t3, multilevel car parking, pillar k11. The pickup time was 8pm, however, since my flight landed early I reached the pick up location at 7.30 but the car was not available so also the number of executive provided through app was switched off ([protected])

The car parking personnel told us that the people who had come to pick up the zoomcar before us also had to wait for 2 hours and it is likely that we may face similar fate. On further enquiry we were told that 10 out of 100 customers had to wait atleast an hour for their car to arrive. We were very anxious to hear that zoomcar is delaying car delivery despite confirmation since we had plans to drive overnight to chopta where trek was arranged next day morning.

I tried calling at the zoomcar customer care number and after 17 mins of hold time I was able to speak to the executive. He provided me a different number of Mr. Abhay ([protected]) which was the same as the number of executive available on the app. I tried calling on that number for around 20-25 times from my number being [protected] and my friends number being [protected], but he did not receive. I waited there helplessly for 2.5hrs while connecting with zoomcar help line number. While waiting I met a zoomcar executive who had come to pick up a car, feeling relieved I asked him the status of my car but he said he was from South zone and this car was not allotted to him. He called his senior Mr thappar Or Mr. Thakur and later we got to know that the car that I booked (ignis - DL 14 CD 8776) was not available and he said he will try to arrange some other car. We were shocked and confused, but we agreed and continued to wait since there was no other option. However, when there was no response for another 30 minutes, finally we decided to leave in uber cab. After another 30 -40 mins I received a call from one Anil dagar ([protected]) saying since ignis is not available we can arrange santro next morning. Till then I had initiated cancelation. It was a very bad experience and since I had a female friend with me I was fearful about the fact that delhi at night is not very safe place.

We had plans to drive to a distant location, for an urgent affair to be attended next morning, however not only the plans were entirely spoilt, we had also wasted precious two- three hours in utter frustration and helpless ness and no help was made available from the customer care as well. It has caused untellable frustration and mental agony to start our weekend trip with such a unpleasant and frustrating beginning. It was most urgent for us to reach chopta tomorrow morning to join a trek however since we could not leave the place till almost 10 pm, and even then had to take the cab, not only were our plans frustrated but also it caused us further expenses.
The personal number of the executive available on the app was not answered despite many attempts and the customer care number which connected after holding the line for several minutes was disconnected by the executive on the assurance that they have registered our complaint and the call back was arranged. But no such thing happened, nor mr gaurav or mr mayank who attended the customer care number were of many help and our 2 to 3 hour wait was in vain. If the car was not available a prior intimation was expected or atleast a clear deniel of service was expected. Till 10 pm we were not notified on the actual status of the car. Customer who have paid in advance are being taken on a ride by zoomcar.

It is expected that zoomcar shall pay damages to the tune of INR 5 lakh for the extreme harassment caused by colossal waste of time, inconvenience, harassment and agony caused along with further expenditure borne on the cab. Along with costs of this litigation. It appears that zoomcar is frequently doing similar things with many customers as we were told by the parking person. Not many people must be taking out the time to file complaints. However, it is important that the company should be deterred from such behavior.

I hope for just quick and just disposal of my complaint.

Thanking you,

Sincerely,

Abhijeet mukherjee