Zoomcar Complaints & Reviews

I have booked a zoom car on 18february2022, order id:jps694b2n. When i have started the trip the car is low fueled that is 4%(shown in zoom car application). I have got a automated call from zoom car saying please do refuel the car as it is low fuel such taht i will get a refunf for refuelling the car.I have refueled the car from 4% to 55%(my refueling has been authenticated by zoom car after ending the trip) its been more than 23 i have been waiting for my refund of rs.2121 from zoom car. The main problem is that im unable to contact zoom car customer care lucky since one week i'm able to contact zoom car customer care.Every time i call the executive just tell that please wait 24hrs.Every day new executive goes on telling wait for another 24 hrs such that my issue will be resolved as a priority. Since one week they are dragging the issue in this way. Even today when i have called they said please wait 24 hrs from the time i have contacted them...
Please do help me in getting my refund amount back.

Customer care service is not responding properly, service is not bad...because of this service my plans are ruined..

I hosted my private car to this company .
They have cheated me with the payment
I listed my car for 7 days
They are not providing us for bmactual payment
Fake calculation done by them and cheating us .
My car is damaged by the zoom car customers
Zoom car is not pick up my calls
I need my payment and my car should be serviced by zoom car or i need money to repair

I have raised so many tickets to solve this all issues but no one replies, customer service not working all team leaders not working, the customers made my car clutch very hard and also they banged the car from behind, plus they promised to give 60 percent of the payout after 3 months but that also they failed they are giving only 10 percent as per the new invoice and anyone could actually see that there s a mistake in calculations if I show the invoice
Very bad, this feels like to take legal actions against the company

ID: JSP6921MY
Vehicle number: MH042492

Dear Zoomcar executives,

It is with the saddest and angriest mind I am writing this complaint I hope it doesn't go to deaf ears.

*The amount o[censored]nprofessional behaviour shown by your organization is beyond imagination*

I faced so many issues while using your services I can not write them all in one single email.

The team frequently changed my booking
It started with

Swift
Which became unavailable in a day
Then you asked me to upgrade for free to

Innova
That too you guys cancelled and shifted me to

XUV 500
for which I made some change of plans I brought my family with me as the vehicle was bigger than originally booked

Then you guys finally AWARDED me with the piece of crap

TUV300
it was literally next to impossible to search that vehicle in the parking as the app was not working properly and I had to run with my luggage to search for the car.

I found the car (sigh) but then the app crashed and failed to let me upload the picture of the car due to which I could not get in (costed me 1.5 hours)

The car was in terrible condition, the gearbox was almost broken, clutch was not working properly.

The car literally stopped shifting gears on a flyover with 100s of vehicles behind me in Mumbai's traffic (tell me about it)
Policeman harrassed me in front of my family for using such an amazing car (not gonna claim mental damages I am not coward like your Customer support who would never pick up my call)

I somehow managed to reach my destination and called your local operation team (kudos to them for picking up the call ) but they could not provide any solution as the location was unavailable for Zoomcar.

Last day of the journey I somehow drove back to Mumbai and again the car stopped working near fountain hotel. (Another kudos to Sagar M. for assisting in the situation as he promised me to pick up me as well as vehicle anywhere near Mumbai)

I somehow managed to park the vehicle at the parking spot and as brilliant as it should be the IT team again failed to deliver an app that can work. App did not accept the parking location and my trip is still running.

I called down the owner and handed him the car personally.

Points to be noted my lord:

1. THE ZOOMCAR APP IS TERRIBLE AT WORKING (PLEASE PROVIDE WELL TESTED PATCHES WHEN YOU RELEASE NEW UPDATES )

2. THE GEARBOX AND CLUTCH SYSTEM OF THAT CAR IS BROKEN.

3. LITERALLY ZERO IT SUPPORTS.

4. OPERATIONS TEAM ...THANK YOU

5. THE DOORS OF THE VEHICLE ARE DAMAGED

6. WINDOWS DO NOT OPEN AT TIMES

7. UNABLE TO END THE TRIP.

DEAR TEAM EXPECTING RAPID RESPONSE BEFORE I GO ON SOCIAL MEDIA TO REPORT YOUR MISCHIEVOUS AND UNPROFESSIONAL BEHAVIOUR.

Hoping for a call (I believe I deserve it)

Thank you (Only to the Thane operations team)
Shrinivas k
[protected]

I have booked a car and made id on zoom car and shared my license and adhaar card to zoom car. My car was booked for the trip on 3rd March 2022.
But I got a call on 3rd march 2022 at 6:00 AM just before my trip start i.e. 7:00 AM and in place of an SUV car, a small hatchback car was forced to take for a trip but I refused at the same moment and asked the ZOOMCAR representative to refund for the deposit amount and as per the confirmation from ZOOMCAR representative the money will be refunded within 24hrs in the same transaction account but still on 9th Match 2022 I have not received any amount.

After so many calls to your representative I received a cash free link and after inserting Bank details it shows wrong transactions. I have already sent mails & verbal communications in this regard but no action has been taken.

Kindly take the necessary actions on priority and refund my money as soon as possible.

Every time I book a car there’s always a dram with zoomcar. This time they never delivered the car and customer care is hanging up on me by not saying a thing about whether they are delivering a car or not. I don’t understand what’s happening with this kind of behaviour. It’s already 3 hours late, still no sign of anyone calling me back from them. They can ask me to cancel it if it’s not available at all. They are not saying that too.

To whoever it may concern,
I booked a car from zoom cars for the timing 9:00 AM 5:30 PM. I reached the picking spot at 9:30, and there was no way to contact the host and the guards of the society were not letting me in. I tried to contact zoom car’s customer service they picked the call after half an hour and they were not able to contact the host too. I told the customer service guy that I want to contact someone superior, and he replied that he is not allowed to connect the call to any superior. So, he said I’ll get a call from a superior officer in 15-30 minutes which I never got. Also, I was not able to cancel the booking because of some glitch in the app. And 2 days earlier the same thing happened with another booking I did. I was not able to unlock the car, and not even able to talk to any customer service of zoom cars. They never pick up the call before 20 minutes which is really pathetic and frustrating for a customer. I have had a good experience of zoom cars in the past, but these things made me write a complaint. I would like to have a refund of my last booking.
Thank you.

MH46BE4824
Zoomcar owner refuses his car to give twice after my booking has been done.
Please make sure remove this car from zoomcar or esle give him fined
My booking id JPS696S07
My booking id JPS69X1Y7

I kindly request zoomcar to block or deactivate an account linked with [protected]@gmail.com for fraudly using my id/profile details for booking a car for their purpose. iam requesting to block that account immediately for my safety purpose.
if i dont get any feedback from zoomcar then i will have to file a complaint for cyber crime authority to take immediate action.

thank you

Hello sir/ma'am
On 5th March 22 I had booked zoom car and got a confirmation at the same time.
The car was scheduled to be dropped at my location by 0730 hrs in morning i e, 5th Mar 22 but i was not assigned any delivery agent.
I started to call at 0630hrs itself but neither of customer care connected me just the tone of connecting everytime
I had to literally wait 10 min for each call and finally one agent picked up who when i conveyed my message asked me to be on hold and later he told me that the bengaluru representative is not picking up the call.
He asked me to wait 30 min for a call back
By this time it was already 0730hrs
I waited till 0830hrs it was then that i had to find other ways look out for other cabs for my journey.
It was due to zoom car unprofessional attitude for which i had to suffer being late as well mental turmoil and find ways to get my trip
I had to incur heavy losses for the trip and that's all because the delivery agent was not assigned even after 1 hour of the actual pick up time which was 0730 hrs.
Later on i get a call at 1100hrs as to where the car should be dropped when i am already half way journey. It's like there's no coordination between your website app and your agents which highly unprofessional and disturbing and compensation for the same is due.
I had chosen zoom car due to your sort after reputation and i get to see this.
How do you expect a customer to trust your company after this.
I am well established govt officer and this has brought me shame infront of my counterparts and zoom car has forced me to reach higher forums due to their unprofessional behaviour.
I have also attached related images regarding the same
I am expecting a call from your higher of zoom care excutives soon or else i would have to go through the govt channel
Calling number: [protected]
Revert back immediately or else i would have to take actions
Regards

Hello, I am in delhi right now and wants to rent a car through zoomcar. I have uploaded dl and aadhar yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. I mailed that issue on mail but didn't got the response till now. It’s urgent. Please look into as soon as possible.

I was at my location and I am unable to find a car at my location .i Was searching every floor of parking but there was not a car after that I called customer after 30 min finally customer care picked my call they are just playing treating me like I am nothing first person told me not cancel booking we are arranging car after 30 min same thing I tried call customer they took my 2 hour I was standing at night with my family in the middle of the road I waiting for their at the end I have to. Cancel my booking after tht 4 time I called person customer Care and cancel my booking and took taxi and I have to 700 to taxi for coming back at home.. this is ridiculous they told they will give 1000 zoom credit points but still i don’t even my refund I am going to file complaint against Zoomcar customer service

I had pick up of swift dzire at 7 pm today, when I reached to pick up point and unlocked the car, keys were not present inside the car.
I waited for someone to come and help for 2 hours.
After 2 hours two zoomcar guys came who were drunk, and mis behaving.
The condition of the car is miserable, seems like someone vomited inside the car and it's smelling like hell.
I have booked almost 10 times from zoomcar and never had this kind of experience.

I am returning the car now without using it and I want my refund.

-kamlendra
[protected]

Hi. I am in Chennai right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent. Please do needful.

I made a booking with booking id:JPS69X0YJ on 5th mar 2022 at 8AM . But on 5th march my car is not delivered, so I checked on app and it shows as unavailable, I try to call customer care but no one picks the call, I tried to mail bit no reply . Till now The status of my booking is upcoming and my money is not refunded. Pathetic customer service by zoomcar

Hi Zoom Team

I have attached my DL and adhaar proofs for verification. But i am seeing still it is in review progress state from long time

I am planning to book zoom car for weekend

Please help me on this verification

My mail id : [protected]@gmail.com
Mob : [protected]

Trip ID JPS696RFK

Booked car and took payment of 1049/-
And was allocated 11km away but some how manged to get there but at location no car was present and and didn't got any support from customer care and they scammed and my whole day schedule was disturbed and it's not acceptable as no car was provided and no response from company but only took the payment.

Date of incident: March 6th 2022
Email: [protected]@gmail.com
Booking ID: JPS69F2KV

I have booked a car (Nexon- home delivery) two weeks back for the date March 6th 2022 9:30 a.m. The booking and payment was successful. On the morning of date of booking (6th March) in the zoomcar application it was mentioned that car is not available team is working to give an alternative car. Past the booking time no responses was there from the team. By 10 a.m. I got a call from a customer care executive after reaching out to them via support and calls. The customer care executive mentioned that instead of Nexon I will be given renault Triber but I'll have to pick the car. After insisting soo much explaining my mother's condition the executive said car will be delivered to requested point (railway station). There were no calls from any of the executives after the call. Me and my mother were standing for more than 2 hours waiting for a call. There were no responses from the customer care number and support tickets raised from the app. After getting frustrated there was a location mentioned in the app where the car is. When I reached the location I saw the Triber car owner he saw me searching for a car. He mentioned that the car was taken by a zoomcar executive morning 5 a.m. and he also showed me the customer name and the car status was already in live. Then the owner called the zoomcar executive who picked the car early morning he mentioned to me that the zoomcar has made a mistake from the backend booking the same car which is already taken by a customer. I was asked to contact the customer care regarding the refund or compensation. None responded so far.

I need an proper explanation from the zoomcar team why they treated a customer and as mentioned in the zoomcar policy. Zoom Promise policy needs to be applied to this issue.

The policy mentioned from the official zoomcar site

What is Zoom-Promise ?

In an attempt provide seamless customer experience, we will now guarantee a vehicle for all bookings or we will provide a full refund of the booking amount with an additional cashback worth 5 times of booking amount or upto Rs.10, 000 whichever is lesser. The amount will be credited within 2 hours from cancellation

I am Lava Kumar Booked Zoom Car With Booking details: JPS6947E. As I raised a request stating that my booked car got a battery issue and I handover the car on the same day. And I got a refund on the same. But later on I received that there is a pending amount of 733/- for Fuel and my query is that why still there is a pending amount on my account when I tried to reach Customer care executives they say fuel refund and when I questioned about unused hours they kept the call on hold and disconnected the call. Facing this issue from 13/February /2022.

As there is no point to contact customer care so I was forced to write a complaint.

I can share the call recordings of all conversations happening with Customer care executives every time they put a call on hold and disconnect after 5 mins..