Zoomcar Complaints & Reviews

I had rented my car to zoomcar company. From past 3 week company is harassing me with imposing wrong penalties charges. As I had listed my car for the period of 21 Feb 2022 to 28 Feb 2022 . Company make wrong penalties charges in the name of maintenance blocking. Where as my vehicle was available in that period & vehicle was in good condition .Infact my car was on booking on the day of 21 Feb .But company wrongly imposed approx 5000 amount .

I requested to company to refund my money.

Hlo pls contact us i have booked a car and made id on zoom car and shared my license and adhaar card to zoom car but my id was in pending and my car was booked and i have also done the payment but when i reached the car i got no unlock code because of due to in process of my profile verification i waited 2 hours there for my profile verification and then i returned home plss try to solve my issue as soon as possible immediately

U make my booking confirm by taking payment but didnt approved my documents, it wasted my time and booking is over any my is also lost...i had reached to pickup point of vehicle but because of your unsupportive nature it make me hectic runs for the vahicle. It is completely bad and disappointing. I have proofs that i made payment, reached to vehicle and everything. Even ur customer care was jot receiving calls...if profile is approved then hoe should u take the bookings qnd payment...kindly reply in this regard or it make to raise comaplint at media level

Payment pending amount has been deducted but there is no confirmation yet.

The owner said car is damaged and can't be driven. And I've messaged the customer care bt noone is replying and also not picking up the call

I didn't receive any refunds till date it's already 3 moths over i didn't receive any amount nor its showing in the bank statements and only updates i received that's it but money i didn't receive i booked volkswagen polo and i that's on Jan 09 i didn't received any refunds on 899 back and this month i booked a car and the car got cahnged and after completion of trip also i didn't receive any refunds of 861 rupees till date i don't know what your company is doing with my money and it's shows that your company is not responsible in refunding issue not trustworthy @Zoomcar. Worst experience of Zoomcar.

I had booked the trip when i reached at pickup location owner denied to give the car as his car is damaged and in app there’s nothing like that, pls resolve this issue, i’m already having money issues.

Had booked a car in zoomcar and after reaching the location and finding the car there was nobody to hand over the car while the app based unlocking of the car was not working
Had been calling the customer care for at least 1 hr no response no one to pick the phone

Hi
I had raised a request for termination of zoomcar host services. I had raised a ticket with customer care and made multiple calls and emails. No one is responding for the same.
I need to sell my car urgently and I need this GPS fitment removed before that. Can you help me reach the right person?

Regards
Girish

Hi Team,

Firstly it was a really pathetic experience.
Me and my family with a 2 year old kid suffered for many many hours. Waited endlesslesly on Nagpur railway station. No car was provided even after calling many times and after many promises. We kep waiting. Spoiled our whole vacation.
Need refund of my hard earned money.
Below are the relevant details-
Booking Dates 26-28th Feb
Booking ID- JPS69F9CA
Amount paid - 7109
Booked by - Anish Dhing
Dhing.[protected]@gmail.com

Regards
Anish
Mob[protected]

Hi I am Ramu I booked a car today(6th mar 2022) but when I am checking out it was showing my profile is not approved yet. Now I am unable to cancel my booking. While booking you should not allow us to book until my profile gets completed review. Now I lost my money. This is the way you guys treat your customers ?

Hi Team,

While I was trying to book the car(5th March, 2022) and when I paid the amount got debited but the payment failed. After a few minutes I got an email regarding the same.

Again after a few minutes I got a mail regarding Payment successful saying "This payment (earlier marked as failed) has now been converted to authorized.
This means that money was deducted from the customer's account. Please capture this payment and process it immediately."

So if it is successful I don't see any booking on my app. Could you please let me know the status here?

For further information please check the attached screenshot
MailID - [protected]@gmail.com
Phone Number-[protected]
Payment Id: pay_J3K4Kn0SGTUuUA(Razorpay)
AMOUNT DEBITED-Rs.7337/-
Date of transaction-(05/03/2022)

I had booked my car today - 6th of Mar 2022 at 09:30 AM . And I am writing this at 10:52 AM and the car is still not delivered to me.
Its been almost 90 minutes now and the car is no where near me. This is just an horrible experience at the start of the day. Utterly disappointed and disgusted at the service of Zoom car. Completely lethargic behaviour from the customer care team and the fleet driver some Manoj Kumar who did not respond to my calls and kept on saying, that he is late.
Penning this down for the management team of Zoom Car. Absolutely disgusted with the service and experience.

I have booked the trip from 7am -5 pm but my profile is not getting verified and i can’t open the car without this and the trip is already started. and they charged me for trip . and now i’m out for the destination and want full refund back

I had booked a zoom car which is still ongoing, when tried to connect to customer support they I’ve say no booking found on number, somehow got a callback from customer service support which wasn’t useful as the location where car should be was not correct and seeking replies from support team tried mailing through app but no use

Please call me at [protected].
I paid cash and I did not get the car delivered.

We had to cancel our plans because of this.

Kindly contact me on my phone .

We didn't found any vehicle and customer care isn't picking up!! This situation is seriously frustrating as our money is spent and we got literally nothing in return, except the extra charges we paid for the taxi for going and coming back from the location, empty handed!!

Hello my name is rishi sinha my registered number is [protected] i booked honda amaze for the date 5 march 2022 8:00AM - 5 march 2022 6:00PM but when i reach at the location the car was not there even the owner of the car confirmed that the car is not here and in my zoomcar app the booking is still showing as an upcoming booking i want refund of my booking.

This is third time it happened. I booked car and paid money. On the date of delivery, car never got delivered. Call centre does not answer calls, agent does not pick up calls, and nobody replies to emails.
Today car was supposed to be delivered at 9:30 AM, now it’s 5:00PM and till now car was not delivered. No update from Zoomcar. Called 5 to 10 times to call centre they just play some stupid music but never answer calls. Sent multiple mails, nobody responded to any of them. And agent says he doesn’t know damn thing about Zoomcar. Pathetic !!
Never going to use again!

Respected sir/madam,

Today installation of GPS system was scheduled of my Renault Kiger Car DL10CQ 3707, AT RAJOURI GARDEN, DELHI. Mr Amit ( [protected]) your executive was having responsibility to this installation process.

But at the time installation, you service man has broken my car ignition set, (pictures attached) and now no installation of GPS has happened,

And the coat of that ignition set is 7800+ Labour charges, with 25 days it will take to come after placing order to Renault Company.

Kindly help me to know that how can I get the compantation or reimbursement of this mistake done by your executive team.
30 days no car usage i can make. It's now complety stop/breakdown at single place.. Total loss generated, No profit

Please show your interest to resolve my issue.

Also you r executive share me a mail attachment and request that he is fulfilling my requirement. Read mail trail.

today 5.3.2022...

This is very bad experience with zoom car/Amigo..one side you created a problem and now no one is responding.

I ll take a legal action against your employees Mr. Neeraj, MR. Amit Gupta, they have told me the company will bear the expenses of your loss happened during installation of GPS in my car, no the new part ignition switch has been installed in my after 4 months followups with Renaults cars.. But the expense of 3650/- is pending at you hand to pay to Renaults car.

But no one is received my call and replying..

This is again request to you to fulfill my loss requirement.

Car no. DL10CQ3707

Anirudh Kumar
[protected]