Zoomcar Complaints & Reviews

Booked a car with prior payment before 10 days of travel.
My travel date was on 26th Feb 2022, at 1:30PM. Till 12pm there is no info of the car neither customer care is responding. Finally I tried for 40 mins and got connected.
Easily i got updated that my DL is not verified.
But my DL and profile is updated and already I had taken 5-6 bookings before also. And also booking will not be possible if DL is not uploaded...

Hi,

With reference to my booking id JPS69BH1S, when i went for vehicle pickup, vehicle was not available. kindly look into it and process refund.

Regards,
Raghavendra K
[protected]
[protected]...

Booked a car, made the payment online. The car was never delivered, no one contacted me. I want the money refunded, I'm not able to get the refund....

Hello Team,

I booked my vehicle on the 25th Feb, 2022, details listed:

Booking Confirmed: Your booking (ID: JPS69BRJ1 for Maruti Swift MT Petrol MH02FJ0431 from 06:30 PM, 25 Feb 2022

I had returned the vehicle at 10.42 pm on the 25th Feb, which was 2 hours prior my end time & since then I was unable to end the trip via mobile app.

I had taken the support of customer care to end...

My Document verification is not yet verified I'm trying to connect coustomer there's no response my trip day's are coming near
I want to book car soon please call me back...

This is to inform you that I didn't got mentioned car at any location.
Though you all keep on changing the location, as first location mentioned in mail and another location in given attachment.
Also we have suffer in both location with my family and friends.

No contact no. mentioned in the mail and in aap whereas at the emergency your customer care no. also not answering on any call also i got a call from zoom...

I had booked service from Zoomcar on 20th Feb'22 for 12PM, the car was assigned, at 11:49 AM I receive a call from a rep of Zoomcar saying the services cannot be provided as they couldn't verify the documentation (DL) as my DL was issued from Delhi and the booking amount will be refunded. I was very furious as all my plans were depending on the services of Zoomcar, I asked them to call me back, but till date no one called with a proper explanation,...

Dear Team,

It was worst being with zoom cars as an host. I didn't received Payout payment, it was for 24th Jan'22 to 30th Jan'22; I have followed up for this payment several times but even till today after more than a month I am left with no solutions to it.

Highly disappointed with the service....

Booked a Zoomcar on 19th Feb, 2022 as I was traveling out of city and needed a car there. I even paid extra money to get the car delivered to me. Waited for 3 hours at the station but no one showed up and searched nearby places too. But the car wasn't there. There's no working customer service number. They have one number but no one picks up. The next day one guy calls to ask for the delivery or car back to zoomcar and I explained him that...

Hi,

I have recently booked a car on zoomcar. I tried to upload my driving licence for profile verification but it is getting rejected saying the pic uploaded is unclear. I am sure that the pics are clear but still I am not able to verify my profile.

Registered mobile number - [protected]

Thanks,
Ashish chide...

My name is Khan zoheb
My booking I'd is jps69f3fj

Mene 21st Feb ko pre booking kiya tha MG HECTOR CAR for 24th Feb 12 am to 25th Feb
3.30 pm

But mujhe car deliver Hui hi nai mujhe subha 7 baje tak wait karaya gaya k aap ko aapki car mil jayegi samne wale customer ne tym extent kar diya hai bol kar...( But aapki policy k hisab se agar koi car booked hai koi date par tho wo car par aap apna tym...

I got an below email from long back

With reference to your query, we see that you have created multiple accounts due to which we have blocked this account. Please find the below registered email ID.

[protected]@taaltech.com and [protected]@gmail.com.

If you have any further queries, feel free to reply to this email. Alternatively, you can also visit our website http://www.zoomcar.com.br...

Hi i am mohan and i booked tata Tiago in Hyderabad from zoomcar but the car was not provided for the raid and said that due to some technical issues car was not assigned and they said that they will refund the money and after repeated phone calls and mails till now there was no refund provided by them and i am not getting what to do. Please help me with the refund and solve the issue asap....

Booked Zoomcar 12th Feb 2022, Zoomcar was not provided as the car was not available. The trip was cancelled by customer care executive from zoomcar but it is not reflecting in the app and no refund processed. I am not able to cancel my trip app still showing "Upcoming"
Trip Id: JPS692SBH...

Hello,

I deeply regret to inform you that the claim of rs 1000 which you are doing for damage is false.
There was no mishandling from my side. I had a call from zoom car customer care and he mentioned to raise a case in an email.

He did mentioned that, there are scratches in rear door.
Could you please check the uploaded picture by me during car submission for that part.

I don’t...

Hello my name is preetham i am from mangalore
I wanted to book a car for ride but i uploaded my DL and details from past ine week i am waiting for my profile verification still its not verified
No response from customer support
Please resolve it as soon as possible...

Hi, my name is Giriraj, i subscribed a car ( DL1NA2682) for 36 months from zoomcar in Sep 2019. Till the Feb 2020 it is OK, but on 23rd of Feb they take away for regular servicing and never returned it back. i called many times in the Nov 2020 they terminated my subscription saying that the said car is not in working condition and generated an invoice of 23051 in favour of my name.

Till now they not paid my refunds that is...

My booking id: JPS6942AK, Renault Kwid (petrol) DL3CCV1171 .Booked car from 18/02/22 to 21/02/22 . Car was delivered 3.5 hours late, specifically selected diesel car but still petrol car was provided, zoomcar exec. Who delivered the car assured that the fastag was working and had balance in it, but there was no balance in it . Due to which i had to pay double the amount of which it would have costed me if the fastag was working. Total toll...

I had a booking of Kwid climber on 19th Feb at 11 am, at 11:20 am i got to know the car is not available. And no one from zoomcar bothered to reach me saying the car is not available. Even after doing multiple calls and being on hold for more than an hour, they delivered me a different car (Tata Altroz) lowest variant in a complete dirty state and foul smell.(I do have video of the car). The car was delivered to me at 3 PM, which screwed...

Hi Team,

I'm not able to find the booking details in the zoom car app which is logged in with same email id which was used for booking .
And all of a sudden the booking has disappeared from the account.
Now im not allowed to call the exceutive since i dont have a booking,
they are not responding to mails either.
My booking id: JPS69FBCF...