Zoomcar Complaints & Reviews

I had booked a zoomcar for 14th february, However at the time of delivery, i received a call from customer care that the car has some technical issue and wont be able to get delivered, iasked them to cancel the booking and to transfer the refund amount, however its been a month and i have not received my refund, i have been trying to constantly connect with their customer care however there has been no response, the app is still refelcting my booking as searching for alternate car, this was my first time booking zoom car and the last time

Hello, i am here to pickup my car and yet my Profile is showing review in progress and i am getting late so please approve it i am getting late i have uploaded the documents 5 days ago

Hi Team,

I would like file a complaint against Zoom car India. We have booked a vehicle which was supposed to be delivered at 4 pm on 12 March 2022, but instead the vehicle was delivered at 5:40 pm. He had all our plans booked accordingly and no updates or notifications were provided regarding the delay. At 4:17 PM we received a notification from the company that the car was at the location, but when we checked with the driver, the car was still at the zoom car service station.
During this whole 2 hrs of delay, we ever only informed that the car is under maintenance thus raising concerns about the vehicle’s health. The company had no respect towards the customer’s time and timelines. We also contacted the service executive and requested a resolution and compensation for such a degraded service. The executive could not provide a compensation nor a resolution.
Details :
Booking ID : JPS69NUQF
Booking by the name : Vivek Shegaonkar
Phone number : [protected]
Vehicle number : MH03CS2605
Date : 12 March 2022

This is Chetan Mishra.On 24th Feb 2022, I had booked a car and since the owner wasn't available I had to cancel the order.However I haven't got the refund yet.How many days shall it take for refund to get back? Secondly in my app it says that i have to pay cancellation charges of 44/-WHY ON EARTH SHOULD I PAY THIS AMOUNT IF I CANCELLED IT BECAUSE OF LACK OF AVAILABILITY OF OWNER?
Also in the app it's saying that my booking charges won't be refunded as it was a No Show. WHY IT SHALL NOT BE REFUNDED AS I HAD TO CANCEL SIMPLY BECAUSE OWNER WASN'T AVAILABLE?
I had called the customer care number, initally they had told me that I will get entire refund back as they had acknowledged the fact that they couldn't provide the car, they had also told me that they will update rge status in my app accordingly.HOWEVER there was no updation in my app regarding this and I was supposed to pay outstanding amount of 44/- and I wasn't receiving my refund too.
After that I had kept on trying to contact customer care again but no one could connect me then.

Refund related issue regarding cancellation on 26th Feb 2022, ID-JPS69BICE.

This is Chetan Mishra.On 24th Feb 2022, I had booked a car and since the owner wasn't available I had to cancel the order.However I haven't got the refund back? Secondly in my app it says that i have to pay cancellation charges of 44/-WHY ON EARTH SHOULD I PAY THIS AMOUNT IF I CANCELLED IT BECAUSE OF LACK OF AVAILABILITY OF OWNER?

We booked a car for self drive to be picked up at 1PM. When we reached the exact location, no car was visible. We waited there for around 1 and a half hour but nothing happened. We tried to search here and there but we were not able to find the car. We tried to reach the customer care as well but no response from there as well.
There was also no way to cancel our trip. Now we are left with nothing, our money has been deducted, we have yet to reach/receive our car and we are even unable to cancel our trip.

Booking Number: [protected]
Booking Email Id: [protected]@hmail.com
Booking ID: JPS69NHD0

Booking : JPS696OOJ I have booked 7 seater zoom car a week and I got a call 3 days ago specific vehicle booked is unavailable and then I need to take an alternative. I agreed to take the alternative car and I was told the change will reflect in the app in 10 mins. For last 3 days I have been calling customer support alteast 6-7 times to confirm the change on the app but they kept saying they will call me back. Today I get a call saying there are no availability of any 7 seaters. I had no option but cancel the booking and look for an last minute alternative a day before the trip.

I had uploaded my documents a long time ago. I want to book a drive. Please verify my documents.

Email: [protected]@gmail.com
Contact: [protected]

Zoom car is not responding to any calls and call is immediately disconnected...
Verification is pending due to which car was locked and we are unable to use it.

We had booking for today 12/03/22 @7am. The DL was given for verification a week before. To our nightmare at 6 in the morning the host called that he cannot give the car prior to the DL verification. The customer care is not responding and here we are sitting clueless about the trip, further the hotel bookings are lined up on the stake of car. Booking ID- JPS69X4OQ

On 11th March 2022 i did booking for i20 car amount has been paid for same. During early morning journey wagonR was assigned by taking i20 charges. And at location neither i20 nor wagonR was delivered for traveling. Its a worst, fraud app. And extremely worst customer care service.

On 11th March 2022 i did booking for i20 car amount has been paid for same. During early morning journey wagonR was assigned by taking i20 charges. And at location neither i20 nor wagonR was delivered for traveling. Its a worst, fraud app. And extremely worst customer care service, nobody picksup the call ever.

I have mailed regard my outstanding, till date no replay form you zoom, very bad support,

Mail content

Sirs

This is with regard to my booking ID JPS69TKCK. There is an outstanding amount of rs.506 which is inclusive of fastag toll fee charges of rs. 815. However the actual toll charges deducted was only rs.500 (attached the screenshot of messages received from zoomcar). I have three mails from app support and also tried reaching your support number but no response in this regard. Kindly rectify the same to enable us to clear the dues.

Awaiting your response

ThanksPriyadharsini

I have uploaded my driving license, uid and picture to verify the profile. it has done on Wednesday and till Friday the verification procedure is not completed and there is no reply to the mail also. The car is booked for Saturday .

From 8 days asking the company to give invoice but no response and call center is just pushing with some blunt answer and not giving invoice.
my booking details
booking JPS69FNRJ

Hi I am susheel I have created account in zoom car but regarding profile verification I have successfully uploaded my DL but while uploading address proof it is throwing a message limit reached so how can I verify my profile now.

My booking ID : JPS692HT4
My booking got canceled and refund not received till now.

Hi. I am in Hyderabad right now and have a booking today from. I have uploaded DL and UID yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can travel Hassel free.

Hello,

I'm Gaurav Kotian, from Andheri, Mumbai.

Date of Incident: 10 March 2022
Trip ID: JPS696E1R
Vehicle: Renault Kwid (MH46AU5951)
Pickup time and Drop time - 12:30pm to 9:00 pm

Note - I have audio recordings, and proofs for all my claims, and will present them if needed.

Broad description of issue:
1. Unprofessional, unsafe cars:
Zoomcar lately has been very unprofessional, the cars are unclean and not maintained, the booking prior to the one mentioned above had a faulty horn! The 'fuel' readings whereby they charge customers are provably inaccurate, as the customer service admitted when I asked them to recheck and calculate a reasonable mileage. This is CHEATING, who knows how much money is taken by this method by other customers, they've removed the 'with fuel' option from bookings, and they've offered limited KM to some accounts and unlimited KM within booking time to some others, again I know this as I referred a friend and he got it. Unsurprisingly his first experience was also horrible as the car didn't TURN UP AT ALL, and the assigned driver didn't answer, and customer service didn't answer the call for 40 mins or more, only to cut the call, and get us on another 40 minute waiting hell, and 2-3 calls later they agree to refund. NO resolution.

2. The latest issue:
The particular issue with the booking mentioned above, is there was an issue with the engine, wherein the fuel flow was choked/inconsistent therefore I had to compensate by pushing the pedal more, leading to sudden jerks, and braking. Once I finally reached the drop point, I handed over the car to the agent, who called me 5 minutes later saying the car has stalled, I said I've paid 500 fuel, for a 50+KM trip, I highly doubt you've run out of fuel, he then checked the 'pump' (not sure about the technical part) and the car started, and left. I couldn't end the trip either, it was ended by me calling zoomcar 2-3 times, again with a long waiting period, and an agent finally did it.

3. Failed callbacks and promises.
Over the next 30 hours or so, I've been on and off with zoomcar customer service, who kept promising a supervisor callback in '1 hour' with no calls at all, they kept making me explain why I need a callback when I contacted again to ask why noone called. They asked me to explain the whole situation again and again. This is mental torture.

It should be simple enough to verify if I dropped the car on time and if there was an issue with the engine ... CALL THE PICKUP AGENT!

They have been horrible so far, and I gave them 7-8 calls with no fruit, except the last one condescendingly adding a 500 'zoomcar' credit to the balance, with no mention of if there was excess fuel, and a refund is due.

This is ridiculous and I demand an investigation into the careless way in which they operate, where noone is answerable.

I demand a compensation for the harassment.

Hello Team,

I have booked a car on Saturday 5th March 2022, but car was not delivered to my location, i have call multiple times to agent number but no response and my money got deducted but still no response from anyone. I'll share you the location screen shot.
And also i have sent email to [protected]@zoomcar.com but till now I didn't received any update,

Regards,
Sai Pavan
M-[protected]