Zoomcar Complaints & Reviews

I had booked zoom car in 1st march but I never received it, as the car was not at the location, and driver and executive phone number was switched off since I got them . I tried to call customer around 40 times and waited for 20 mins but no response . The main problem is, that they think I have the car and I’m not returning. I am done with zoom car and I would rather walk than ever book zoom car in my life .

I have booked a car on 11 march, 7 PM, I had chosen an option of home delivery. As the car was unavailable, the allocated me a different car and said to pickup the car from Zoomcar Location. The zoomcar location was very far from place, it was around 2 hrs, I requested them to deliver the car to my place but they didn't replied, I called the customer car 100 times but the didn't even picked my car. I haven't taken the car from the location, didn't started the trip, but still you have taken 1000 rupees charge from me for booking the car. Youguys don't even care for customer, not even called once to ask about my queries. My whole money is completely wasted. Totally disappointed with zoomcar and horrible experience. I won't recommend anyone about zoomcar and I will escalate this in social media, I don't care about money but no one responded to my queries, thats why I'm doing this. Refund back my money.

I had uploaded all the documents required for verification of my profile on the app of zoomcar. But it shows status as being verified for 5 days now. I want to rent a car in 2 days. I would appreciate if this process was expedited.

My vehicle number KA51MP8189 ..I listed my car in Nov 25th 2021..now 3 months got over still not giving me any revenue shared on booking basis. You guys updated over site but still we are not earning expected revenue. As we helped you guys for get benefited but you are not standing on your owe.

Hi ZoomCar

Its been over a month and my profile is still pending under verification.

I had booked a zoomcar for 14th february, However at the time of delivery, i received a call from customer care that the car has some technical issue and wont be able to get delivered, iasked them to cancel the booking and to transfer the refund amount, however its been a month and i have not received my refund, i have been trying to constantly connect with their customer care however there has been no response, the app is still refelcting my booking as searching for alternate car, this was my first time booking zoom car and the last time

Hello, i am here to pickup my car and yet my Profile is showing review in progress and i am getting late so please approve it i am getting late i have uploaded the documents 5 days ago

Hi Team,

I would like file a complaint against Zoom car India. We have booked a vehicle which was supposed to be delivered at 4 pm on 12 March 2022, but instead the vehicle was delivered at 5:40 pm. He had all our plans booked accordingly and no updates or notifications were provided regarding the delay. At 4:17 PM we received a notification from the company that the car was at the location, but when we checked with the driver, the car was still at the zoom car service station.
During this whole 2 hrs of delay, we ever only informed that the car is under maintenance thus raising concerns about the vehicle’s health. The company had no respect towards the customer’s time and timelines. We also contacted the service executive and requested a resolution and compensation for such a degraded service. The executive could not provide a compensation nor a resolution.
Details :
Booking ID : JPS69NUQF
Booking by the name : Vivek Shegaonkar
Phone number : [protected]
Vehicle number : MH03CS2605
Date : 12 March 2022

This is Chetan Mishra.On 24th Feb 2022, I had booked a car and since the owner wasn't available I had to cancel the order.However I haven't got the refund yet.How many days shall it take for refund to get back? Secondly in my app it says that i have to pay cancellation charges of 44/-WHY ON EARTH SHOULD I PAY THIS AMOUNT IF I CANCELLED IT BECAUSE OF LACK OF AVAILABILITY OF OWNER?
Also in the app it's saying that my booking charges won't be refunded as it was a No Show. WHY IT SHALL NOT BE REFUNDED AS I HAD TO CANCEL SIMPLY BECAUSE OWNER WASN'T AVAILABLE?
I had called the customer care number, initally they had told me that I will get entire refund back as they had acknowledged the fact that they couldn't provide the car, they had also told me that they will update rge status in my app accordingly.HOWEVER there was no updation in my app regarding this and I was supposed to pay outstanding amount of 44/- and I wasn't receiving my refund too.
After that I had kept on trying to contact customer care again but no one could connect me then.

Refund related issue regarding cancellation on 26th Feb 2022, ID-JPS69BICE.

This is Chetan Mishra.On 24th Feb 2022, I had booked a car and since the owner wasn't available I had to cancel the order.However I haven't got the refund back? Secondly in my app it says that i have to pay cancellation charges of 44/-WHY ON EARTH SHOULD I PAY THIS AMOUNT IF I CANCELLED IT BECAUSE OF LACK OF AVAILABILITY OF OWNER?

We booked a car for self drive to be picked up at 1PM. When we reached the exact location, no car was visible. We waited there for around 1 and a half hour but nothing happened. We tried to search here and there but we were not able to find the car. We tried to reach the customer care as well but no response from there as well.
There was also no way to cancel our trip. Now we are left with nothing, our money has been deducted, we have yet to reach/receive our car and we are even unable to cancel our trip.

Booking Number: [protected]
Booking Email Id: [protected]@hmail.com
Booking ID: JPS69NHD0

Booking : JPS696OOJ I have booked 7 seater zoom car a week and I got a call 3 days ago specific vehicle booked is unavailable and then I need to take an alternative. I agreed to take the alternative car and I was told the change will reflect in the app in 10 mins. For last 3 days I have been calling customer support alteast 6-7 times to confirm the change on the app but they kept saying they will call me back. Today I get a call saying there are no availability of any 7 seaters. I had no option but cancel the booking and look for an last minute alternative a day before the trip.

I had uploaded my documents a long time ago. I want to book a drive. Please verify my documents.

Email: [protected]@gmail.com
Contact: [protected]

Zoom car is not responding to any calls and call is immediately disconnected...
Verification is pending due to which car was locked and we are unable to use it.

We had booking for today 12/03/22 @7am. The DL was given for verification a week before. To our nightmare at 6 in the morning the host called that he cannot give the car prior to the DL verification. The customer care is not responding and here we are sitting clueless about the trip, further the hotel bookings are lined up on the stake of car. Booking ID- JPS69X4OQ

On 11th March 2022 i did booking for i20 car amount has been paid for same. During early morning journey wagonR was assigned by taking i20 charges. And at location neither i20 nor wagonR was delivered for traveling. Its a worst, fraud app. And extremely worst customer care service.

On 11th March 2022 i did booking for i20 car amount has been paid for same. During early morning journey wagonR was assigned by taking i20 charges. And at location neither i20 nor wagonR was delivered for traveling. Its a worst, fraud app. And extremely worst customer care service, nobody picksup the call ever.

I have mailed regard my outstanding, till date no replay form you zoom, very bad support,

Mail content

Sirs

This is with regard to my booking ID JPS69TKCK. There is an outstanding amount of rs.506 which is inclusive of fastag toll fee charges of rs. 815. However the actual toll charges deducted was only rs.500 (attached the screenshot of messages received from zoomcar). I have three mails from app support and also tried reaching your support number but no response in this regard. Kindly rectify the same to enable us to clear the dues.

Awaiting your response

ThanksPriyadharsini

I have uploaded my driving license, uid and picture to verify the profile. it has done on Wednesday and till Friday the verification procedure is not completed and there is no reply to the mail also. The car is booked for Saturday .

From 8 days asking the company to give invoice but no response and call center is just pushing with some blunt answer and not giving invoice.
my booking details
booking JPS69FNRJ