Zoomcar Complaints & Reviews

I booked car on 23rd Feb 2022, Wednesday. Car suppose arrive at 5:00 AM as my trip will start 5:30 AM. Car did not arrive but tons of messages. One message saying your car parked near by you as booked for home delivery. I was searching for car as if it's true. Did not find car, I called customer care at 5:30 AM. No one picked my call I was answered or irritated by automatic response. Around 7:00 AM some one called and said car will arrive...

So the previous booking of mine (id :JPS66YHTF), I had cleared all my arrears back in the day but today when I tried booking another car, it showed my previous booking had outstanding expenses but I had paid everything already and cleared my dues . So I had to pay that amount to book the car today and I need a refund. I haven't received a message for this outstanding expense these years . So kindly please check and do refund the amount...

I took a car on 13th feb it was very badly maintained. On the highway the clutchplate burnt and I had to pay 8k for the repairing. I talked to the zoomcar guys they said it will be refunded but no action have been taken regarding this....

Booking confirmation no. - JPS69HL08
Booking date - 15 october to 17 october, 2021
Booking location - Chandigarh
Registered mob no. [protected]

I had paid Rs 6992 to book the CAR. But ZOOMCAR cancelled my booking with absurd reason. I talked to customer about cancellation issue, then also your customer care person gave absurd reason for cancellation and your company had refunded only Rs 699. I again talked...

Hi booked a zoom car starting from Delhi to sahranpur. As I reach to the primary location shared on the app, I couldn't reach to the car. The second location was shared by the app which was wrong as it was of different different places. They didn't cancel my booking saying that my trip has been started....

Fraud commited by zoomcar.Booked tata nexon for 11 hours order Id JPS69F5DS having car licence number UP15DA9197. Opted for car to be delivered at location at 12 pm 21Feb 2022 and was not delivered. Coustomer support not reachable. Diver Zoomfleet is not answering fraud. This is fraud case....

Hi team zoom,
This is about my last booking for Alto K10 for booking ID JPS69F8X8.
I would like to inform you that this was the worst experience I have ever had with any self driven car. The car location was 10-12 km away from my place and I went there before one hour of my booking timming. But we were not even able to locate the car for next 2-3 hours. We roamed around entire locality foe kilometres but the car was not even...

Hi,
I had booked a car today which was supposed to start at 7:30 PM IST.
Here is a snapshot of my booking for more details.

As per the instructions shown on the app, since the door-step delivery was not available; i took an auto and went to the designated location as shown on the map. which is, on outer ring road, towards goraguntepalya and stood next to Gokuldas exports office. But there was no sign of the said...

Hi
On Feb 6th I've booked a zoomcar and made the payment through my gpay an amount of rs.5602/-
Amount was deducted from my account, however I received an email stating that payment was unsuccessful and the amount would be refunded back to my account in 5-7 business days. There are no bookings made on zoom app
On Feb 11, I received an email from zoomcar stating that payment was successful. If payment was successful...

As i made booking on 10th Feb at 3am, bt on that day I didn't receive any car at that direction so I contacted to help they said they solve this problem and I cancelled my booking evening I received only 70rs remaining 1130rs i didn't receive yet it's been 10 day I request you to refund my amount ASAP......

HI TEAM

I have booked Volkswagon Polo car on 6th Feb 2022 for requirement on 7th Feb 2022 at 8am morning.

I paid full fare and uploaded requested documents on 6th Feb 2022

On 7th Feb car did not turn up at booked time of 8am.
When i called to enquire about not receiving car at promsied time, i was told that some document
verification is pending by Zoom car backend team.
br...

Hi,
My profile is in progress but I made the booking before approval. Now iam unable to unlock the car without approval.
Can anybody help in it.
Booking id:JPS69FG5X...

Hello, I am a student from Ghaziabad and I wanted to rent a car for a trip. I submitted my DL as well as my Aadhar and photo for verification but it still hasn't been verified. I request you to look into it ASAP....

I have booked the card through zoomcar and received the the below details. However when I caller the person he told me that it's been 2 years that he didn't provide any such service. I am unsure how come zoomcar is allocating unavailable car without even checking the availability. I had called many times to reach the customer care but none responded after trying for a hour continuously. Please help me on the the refund.
Driver Allocated:...

Dear Team,

This is to inform you about the extremely horrible experience with me after I opted to choose your service.

I Mr Ajay Borse (Registered phone number - ) and email -

Had booked a car on 19-02-22 morning for 18 hours. Our destination was Partner, Ahmednagar. After which we had to reach Mumbai.

After making 100% advanced payment and picking a car. We did all the procedural...

I uploaded my documents almost 7 months ago but still they are not approving my profile and if I needed to upload again there is no option in the app ... There is no customer number ... If if I called after searching from Google they are not responding well ... Very bad and horrible customer service from zoomcar ......

Dear Sir/Mam
I have booked zoom car on 14th February
Booking was made from 9am to 9pm but the person who was supposed to drive was not having required documents that time
As we were running out of time and it was already 1 pm by the time
So I have submitted my documents to get the car for my need.
But now I want to change the documents and submit other person documents who is using the login ID and password.br...

Hi i am sanskar,
I booked a rental zoom car for 16th of Feb from 1:00 pm to 7:00 pm respectively. The booking confirmation and the directions to the zoom car were sent to my phone respectively but when i followed that directions i was not able to find the car and i searched for it for about 45 mins. Meanwhile i tried to contact the customer care and the delivery agent none of them picked up my call. Since I didn't found the car i...

I had booked Datsun redi Go MT petrol, booking ID JPS69FJF3 for Feb 19, 2022 10 a.m . It's 12 p.m now and the vehicle is still not at the home delivery location and we paid for the same as well . And now the executive says the car is being changed also. We poor communication service and
I had planned for the weekend and booked the stays accordingly . Because of the delay in the car delivery, the whole weekend and the money invested...

Hey ! My Last Ford freestyle booking is not yet started because the owner said under repair and he not given a car what is going on ..i want my refund payment back [protected] email : [protected]@gmail.com MOHAMMAD ABDUL AFFAN Solve this issue...